Screen not turning on after unlocking with fingerprint, any idea? - Redmi Note 9S / Note 9 Pro (Indian Model) Question

Hi Guys!
I just bought the new Redmi Note 9s in Europe (which is the Note 9 Pro in India)
My problem is after I set my fingerprint, the system unlocks the phone I can hear the clicking sound but the screen do not turn on, or it turns on but just after a couple of seconds. Sometimes it works correctly. And I know that my phone is unlock cuz even though the screen is all black I still can interact with the phone, open apps etc.
It happnes when fingerprint unlock is off. The problem is wiht the screen most likely
Tried factory reseting but it did not help.
Has anyone experienced the same problem? Is this a faulty unit?
Thanks in advance

same. have you found the solution?

Which firmware / ROM version are you on?

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Camran said:
Hello,
My phone (xtouch x508) isn't showing any display (even tried restarting, put it under sunlight) but I can receive sms and call, touch works too in lock and unlock. (I can see No logo at start, no display at all). However, Backlight is working. I can see light.
PS. It also happened a month ago and after 3 days display came itself. But now it's been more than a week and no sign of display.
PPS. I also changed the battery but the problem persists.
Please help me solve this issue.
Thank you
Click to expand...
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Bbbbbummmppp!

Fingerprint scanner turns off phone.

Hi, I´m having a problem with my phone, the phone was working good for about 1 month and suddenly starts to turn off (with screen locked) y searched google and find out that other users was having the same problem, the problem is with the Fingerprint Unlock function, when I enable this function the phone turns off a few seconds after it´s locked.
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Sugestion:
Change topic name for more users help
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