alcatel tcl xess big 17" tablet wont boot up - Android Q&A, Help & Troubleshooting

Hello everyone new to the forum,
I am after some advice and I hope I am posting in the right section.
I have a 17" tablet alcatel tcl xess tablet, it stuck on tcl logo, I tried hard reset, wipe cash and factory reset but none of the above worked for me.
Is there anything else I can try?!
Thanks in advance

Any chance to get a stock Rom

How to Download Firmware for ALCATEL TCL Xess?, how to - HardReset.info
www.hardreset.info

Thanks mate but I can't see the tablet I have among this list, I am worried to try a different one incase it won't work.
Can I try any with MT6735 or it have to be for the same tablet?

Why not contact Alcatel?
Contact Us | Alcatel Mobile
Please provide your below personal information together with a description of your problem: your name, your email address and your address.
www.alcatelmobile.com

Good idea I just sent them a message hopefully they will be able to send my a stock rom or something.
Just wired how there is no support for this tablet and it is only 3 years old and cost a lot of money

I have contacted tcl CS and Alcatel and both of them absolutely waste never offer any help shame this device was expensive when I bought it and i just paid for it at the time because of the big screen now there is no use for it.

Hi. What can i do or what is wrong if tablet start but nothing on screen, just backlight. I cant Hard Reset as i dont seen anything . Ones i was lucky and tablet start, everything was working , but when i switch off i cant on any more.

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nasiransari said:
Hello. Finally i though to contact xda professionals to solve my problem with my tab. I bought the above said tab (new) which is quad core with android jelly bean 4.1.2 i will further show you the manufacturer link because it is not allowed here . So, first few days it was working fine until i never installed some crapy software i dont remember which one i tried. From yesterday it began to give me a tough time when it stopped working and then i googled the issue and resolved after hard reset from recovery menu. But after that i was unable to install any game or software even using play store/logging or creating new google account.
I searched enough and found some solutions to root my tab but main problem is this there is no drivers yet for this model on the internet i think because i have tried too much and all in vain. My phone was working and was on without rooted access to it. But today i tried again to reformat my tab and after that it is just restarting and when i try to reformat again then in haults at xpod's logo at startup. Im unable to find any suitable custom firmware to change its default firmware thought may be this can resolve my problem but was unsuccessful because i dont know which one is compatible even at the time of flashing from recovery mode.
Im not too much experienced and bought this tab once may be i will be unable to to buy any other because or money. I dont want to lose my money and want my tab working fine once again.
Plz plz help me remember the model XPOD's Arc 8 of 8" Quad Core Androud 4.1.2 Jelly Bean.
Im waiting for any friend to help me as soon as possible because my phone is still on/restarting and will remain until it's battery become empty.
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Click to expand...
Click to collapse
u said.. "and then i googled the issue and resolved after hard reset from recovery menu."
how come?
theres no hard reset by pressing power button combination with down or up volume button..

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