Have a SM-G991U1 ... regular S21 5G .... Almost 2 months now, with no problems until this afternoon, went to check a notification i overheard and screen suddenly would not come up. could still hear phone working and notofications, and even buttons seemed to respond, but nothing yet.
Now it is later that same night, and phone died, but before it did, i hooked it up to windows 7 pc and it did show up as normal and gave me full access to storage in file manager it appeared, but phone died before i could do anything else. am now wirelessly charging, hoping for the best. *shrugs*
UPDATE: approx 12 hours later. Well i just flashed 7 gigs worth of original firmware onto it with odin, and ...... STILL the black screen of death
orangebeach82 said:
Have a SM-G991U1 ... regular S21 5G .... Almost 2 months now, with no problems until this afternoon, went to check a notification i overheard and screen suddenly would not come up. could still hear phone working and notofications, and even buttons seemed to respond, but nothing yet.
Now it is later that same night, and phone died, but before it did, i hooked it up to windows 7 pc and it did show up as normal and gave me full access to storage in file manager it appeared, but phone died before i could do anything else. am now wirelessly charging, hoping for the best. *shrugs*
UPDATE: approx 12 hours later. Well i just flashed 7 gigs worth of original firmware onto it with odin, and ...... STILL the black screen of death
Click to expand...
Click to collapse
Hi mate
Terrible news, sorry, for what you said it seems like what is really dead is the screen ( bad also) , if you had access from pc and could flash firmware the rest seem to be ok
2 month old? take i back!!
Similar thing happened to my S21+ last month. Pre-ordered it when it was announced, and mid-June it decided to give me the black screen of death. I could still receive phone calls, and it still connected to my watch, but the screen was dead. Thankfully, AT&T sent out a replacement overnight. Not a pleasant experience, and really my first bad hardware related issue with Samsung since my "green vertical line" issue on my old S7 Edge.
Related
Hi well my phone randomly did this earlyer.
Got home, started making the sound when you plug the charger in constantly, even when the charge was plugged in and taken out again.
Turned it off to restart it and then a battery sign appeared on the screen alternating with a flashing tempreture sign and a warning triangle.
My phone wouldn't turn on again. Took the battery out again and then all my phone would do is put a circle sign on the srceen then a battery, still wouldn't turn on.
My phone randomly turned on 10 minutes later. But still made the battery sound just nowhere near as often.
Phoned orange up to get a replacement, and she told me she would arrange one the next day, she then said there was a problem with replacing them as there is a problem with all galaxy s2's.. or theres a problem with all the galaxy s2 replacements, one of the two.
So..what could be the problem with mine? and is it common?
hotur said:
Hi well my phone randomly did this earlyer.
Got home, started making the sound when you plug the charger in constantly, even when the charge was plugged in and taken out again.
Turned it off to restart it and then a battery sign appeared on the screen alternating with a flashing tempreture sign and a warning triangle.
My phone wouldn't turn on again. Took the battery out again and then all my phone would do is put a circle sign on the srceen then a battery, still wouldn't turn on.
My phone randomly turned on 10 minutes later. But still made the battery sound just nowhere near as often.
Phoned orange up to get a replacement, and she told me she would arrange one the next day, she then said there was a problem with replacing them as there is a problem with all galaxy s2's.. or theres a problem with all the galaxy s2 replacements, one of the two.
So..what could be the problem with mine? and is it common?
Click to expand...
Click to collapse
Samsung just fixed mine for this same problem. Its a problem with the USB host. Basically bit of dust or moisture gets inside the charging port. They will fix it if you take it for repair, or you can do it yourself, if you search on this board you'll find out how.
Mine has now broke a 2nd time though since getting it back a week ago, as mine now wont turn on at all...
These phone makers should give up, or maybe i'm just unlucky.
Never seen this issue on my S2 which I have been using since August last year. I can't see the replacement having the same issue. Fingers crossed.
TommyUnderwear said:
Never seen this issue on my S2 which I have been using since August last year. I can't see the replacement having the same issue. Fingers crossed.
Click to expand...
Click to collapse
Its a very common problem. All over the web.
Ah I'm glad about that, this is my second galaxy s2 and I only got it in like September last year, so thought she wasn't going to give me a replacement then lol. I swear these are poor build quality... my last one had poor problems such as the screen not being level (Glass sticking up at left side) and problems like that which is just poor lol. Love the phone however...
Build quality seems to be very poor of these phones, which is ashame, because the phone itself is really really good. Like I say common problem, they will fix it.
Ah cheers, will try to go through Orange when they phone me back tomorrow as I dropped mine a while ago and it's got a rough bit on the corner so I'd prefer a nice new one
My build quality is fine and few users report your problems out of the millions sold .
Dust or moisture in any USB port can cause problems .
jje
hotur said:
Hi well my phone randomly did this earlyer.
Got home, started making the sound when you plug the charger in constantly, even when the charge was plugged in and taken out again.
Turned it off to restart it and then a battery sign appeared on the screen alternating with a flashing tempreture sign and a warning triangle.
My phone wouldn't turn on again. Took the battery out again and then all my phone would do is put a circle sign on the srceen then a battery, still wouldn't turn on.
My phone randomly turned on 10 minutes later. But still made the battery sound just nowhere near as often.
Phoned orange up to get a replacement, and she told me she would arrange one the next day, she then said there was a problem with replacing them as there is a problem with all galaxy s2's.. or theres a problem with all the galaxy s2 replacements, one of the two.
So..what could be the problem with mine? and is it common?
Click to expand...
Click to collapse
Mine started doing the same after less than a month, would make the charge dis-charge sound constantly and I couldn't turn the phone off as it would turn back on.
cleaning out the charging port temporary fixed the problem, but after a few weeks it started happening again.
I brought my phone on 12 Nov 2011 and I returned it to Amazon UK on 23rd January 2012 using Amazons extended return policy around the Christmas period.
I have had the replacement for getting on 3weeks now and this phone has been okay and I have noticed that the battery life is quite a bit better than the other one was.
I did contact samsung before returning it to Amazon but got a useless reply.
Customer reference number: xxxx
Email response ID: xxxxx
Please quote your customer reference number when contacting Samsung
Dear Mark,
Thank you for contacting Samsung and I have pleasure in providing the following assistance.
We are sorry to hear about the issue you are experiencing with your handset. Issues like these often occur when the firmware on the device is in of being updated. If you download and install our Samsung Kies software on to your computer, then connect the handset via a USB data cable, the Kies software will then provide any necessary updates for the handset. This should resolve the issue you are experiencing. We have provided a link below to our Samsung Kies download page.
http://www.samsung.com/uk/support/m...softwaremanual.do?page=MOBILE.SOFTWARE.MANUAL
If you require any further assistance, please contact Samsung again and we will be more than happy to help.
Kind regards
Steven
Online Support Team
SAMSUNG Customer Support Centre
Need to contact the Samsung Customer Support Centre?
Click to expand...
Click to collapse
Had the same a couple of times, blowing and pulling the charger jack towards the screen does the trick for me.
Hi i too has the same problem. I checked with local samsung service center and they informed that there is some water spots in board and for this we need to replace board and display.
Is it true?
Can anyone help me!!
We have owned my wife's S6 Edge Plus for 48 hours or so now. Last night before bed she had around 85% battery life so she just laid it on the table. Woke up this morning and it was completely dead(not the battery), as in would not power on, would not respond to being plugged in, like a bricked phone dead....
We did the volume down/power combo and it booted into recovery, told it to boot normal, and it works fine.....
Several hours later, it was just hanging out in her purse for a couple hours, she takes it out, same thing again.....
Also when she tries to use the Samsung Wireless chargers we got as the promo deal from Best Buy, her Edge Plus will charge a few minutes and then the charger starts blinking blue and her screen comes on and it stops charging. Tried with the Note 5 we got same day, tried both identical new Samsung chargers, charging issue follows the Edge Plus every time. It charges fine when plugged in.
Wondering if this is isolated or not. Figured not since the S6 Edge had the same "SOD" issue based on a quick Google search. Don't want to go through swapping with Verizon if they all have the issue. If a software fix is coming it's better to wait than swap devices for another defective device.
Also to note we purchased a new Note 5 at the same time, it has had no issues at all.
Cliffs:
. Bought new Verizon S6 Edge Plus and Note 5 yesterday
. S6 Edge Plus has trouble using Samsung wireless charger(got two new from Best Buy)
. S6 Edge Plus randomly shuts off and has to be booted into recovery
. Wait for a software fix or make Verizon swap out hardware?
If a factory reset doesn't do the trick, take it back there's something wrong with it. Have had mine for 3 days now and no problems.
I have the same problem with the wireless charger. Came here to see if anyone else did.
Skizzy034 in my googling both issues I mention here have been experienced in the regular size S6 Edge as well, so for this "generation" of hardware these aren't new issues. Just new to us I guess lol. We have a 14 day return window. I'm just trying to figure out if it's a common hardware issue in which case I would return it, or a common software issue that will be fixed soon.
The wifi started being sporadic, it would disconnect and reconnect all the time. As a result my wife who uses like 250Mb a month had a one day usage of 1Gb. No idea how. We took it to Best Buy and the Samsung rep reloaded the software. Couple days later, screen of death twice in one day. Wifi still sporadic. Wireless charging seemed to be fine now.
Exchanged for a Note 5 and it's been rock solid.
Has anyone had to return their Moto 360 yet? Mine stopped responding to touch on the bottom 1/3 of the screen near the beginning of this week. I had a pattern lock set up and couldn't get past it as the bottom was unresponsive. After a few attempts the factory reset screen came up but the accept button was on the bottom. After a few minutes of tapping it finally recognize one and performed a factory reset. Upon reboot the bottom was still unresponsive.
I called Moto support and they are sending me a new one. They offered to have me send in my current one first and then send me a new one, or put a $99 hold on my credit card and pay $24.99 for shipping. I went for the latter and a new one will be shopping soon.
I'm wondering if anyone else has had screen issues and how wide spread it is. Also has anyone had any issues with returns?
Anyone?
None here... Yet!
I was in a meeting 2 weeks ago and checked the time and my whole screen was unresponsive, just a black screen even with always on mode enabled. I tried for like 20 minutes to get it to respond to touch and nothing. I got home and thought the battery might be dead even though I only had it on for 10 hours so I put it in it's charging craddle and still nothing. I went to get my phone to check bluetooth and it said watch was connected, checked android wear and it said connected too. Went back to get the watch and it was now on and showing 50% battery. This was 2 weeks ago and haven't had the problem re-occur. I paid for the extended warranty plan so not to concerned right now, and as I already scratched the screen I will most likely replace it anyways.
kzoodroid said:
I was in a meeting 2 weeks ago and checked the time and my whole screen was unresponsive, just a black screen even with always on mode enabled. I tried for like 20 minutes to get it to respond to touch and nothing. I got home and thought the battery might be dead even though I only had it on for 10 hours so I put it in it's charging craddle and still nothing. I went to get my phone to check bluetooth and it said watch was connected, checked android wear and it said connected too. Went back to get the watch and it was now on and showing 50% battery. This was 2 weeks ago and haven't had the problem re-occur. I paid for the extended warranty plan so not to concerned right now, and as I already scratched the screen I will most likely replace it anyways.
Click to expand...
Click to collapse
My 360 did get a little sluggish at times and froze a couple of times prior to the final issues I had with the bottom. I also had a message on occasion saying android wear had stopped and would eventually restart. When I had a freeze holding down the power button will eventually do a restart. All of those issues I attributed to buggy software that I hope gets solved in future updates. My final issue involving the bottom portion being unresponsive persisted after a factory reset.
Rabidsloth said:
My 360 did get a little sluggish at times and froze a couple of times prior to the final issues I had with the bottom. I also had a message on occasion saying android wear had stopped and would eventually restart. When I had a freeze holding down the power button will eventually do a restart. All of those issues I attributed to buggy software that I hope gets solved in future updates. My final issue involving the bottom portion being unresponsive persisted after a factory reset.
Click to expand...
Click to collapse
I never had an issue with it before this happened. And holding the button down didn't do anything for for me, it still remained off even after holding it for over a minute. It just came back on all on its own for whatever reason and luckily hasn't happened again.
Well this isn't looking good. Spent two hours on the phone with Motorola support and was transferred about seven times before someone could figure out what happened to my RMA. I did finally get someone to help me but she had to start the whole process over. My credit card was refunded for the hold and shipping fee and the new one is now supposed to be "rushed".
Just an update
At this point I have spoken to over a dozen reps(I lost count), was transferred back and forth between several departments, was hung up on several times(I even switched phones to make sure it wasn't on my end), and spent countless hours trying to get this resolved. I've never had such horrible customer service. Finally yesterday I received an email with a working promo code for a new watch using the moto-maker site and am crossing my fingers I'll have a new one soon.
Sorry for the rant, I actually started this thread to see how many had any hardware problems, not to complain about Moto support. I was actually hopeful about the whole thing as there wasn't much response to my original inquiry here, but this last week has really turned me off of Motorola.
Update: New 360 arrived today.
My Moto's touch stopped working yesterday. It started with "phantom touches", where the display lighted up as if I touched it. When I actually touched the display, it was partially unresponsive. When I tried swiping, the menus stuck in between and were shaking horizontally. I could hard-reset the watch by pressing the button for 30 seconds. After that, the watch was working fine for a few minutes, then the trouble started all over again. Today, it got even worse as the display did not react on any touches any more...
I was able to reset it to factory settings, but it didn't help, so it does not seem to be a software issue.
Luckily I had ordered it at Amazon a few weeks ago, so I am getting a new watch as replacement. I hope I just had bad luck with that watch, and it's not a general issue.
shredzone said:
My Moto's touch stopped working yesterday. It started with "phantom touches", where the display lighted up as if I touched it. When I actually touched the display, it was partially unresponsive. When I tried swiping, the menus stuck in between and were shaking horizontally. I could hard-reset the watch by pressing the button for 30 seconds. After that, the watch was working fine for a few minutes, then the trouble started all over again. Today, it got even worse as the display did not react on any touches any more...
I was able to reset it to factory settings, but it didn't help, so it does not seem to be a software issue.
Luckily I had ordered it at Amazon a few weeks ago, so I am getting a new watch as replacement. I hope I just had bad luck with that watch, and it's not a general issue.
Click to expand...
Click to collapse
That's what I am hoping as you and I are the only ones responding with problems so far. As you can see from my other posts I don't think Motorola even knew how to handle a return for one of these. Amazon should be a much more pleasant experience in that regard.
Did you get any type of additional warranty from Amazon?
Rabidsloth said:
Did you get any type of additional warranty from Amazon?
Click to expand...
Click to collapse
No... I made the experience that Amazon Germany often just sends out a replacement when an article is defective a few days after delivery. They never fail to impress me with their customer service...
Going through this a second time really sucks. Last week my watch was on the charger all night and by morning the screen had a cyan dot that was dark in the middle and faded to black near the edge of the face. I tried holding down the side button to reset it but it still booted up to the cyan dot.
I started the process last Friday and got a promo code for a new watch. Used the promo code on the Moto Maker website and got the process going. At the end I hit the place order button and I get an error message telling me to call support. Ugh. I didn't have time to deal with it then, but my shopping cart was still showing the watch in it and that there was an order placed. I called today and at first the woman helping me couldn't find anything using the RMA # or the order number I had. When she finally figured out what happened she said the order didn't go through and my promo code was still good. She then tried to blame the error on my web browser.
I have seen news floating around there is currently a lawsuit against Lenovo\Motorola for failure to fulfill their warranties. Is it okay to post information and links on xda concerning the lawsuit for anyone who might be interested?
Hi guys,
My beloved 64GB Green S6 Edge that i bought on August started today to randomly reboot several times a day. Sometimes in an interval of less than 5 minutes between reboots. My S6 Edge is on stock android 5.1.1 G925F and it has never been dropped or experienced this problem before. I don't recall installing any new apps for this to happen, but almost on a daily basis i get apps updates by the Play Store.
I have lots of lots of applications installed of all sorts. From Amiga Commodore Emulators to Nintendo Gamecube, and everything you can think of. Out of the 64GB i have 12GB remaining and they are most of them on apps.
The problem started today in the morning, i wasn't doing anything... just taking a photo on one of my classes. The problem was experienced several times when taking photos really quick out of the photo shortcut in the lockscreen. Though now today in the night it ... something new happened.... It shut down completely and instead of rebooting it didn't want to restart but was dead. I couldn't turn it on. Until randomly it turned some minutes later. I have not yet done a soft or hard reset and i am backing up my phone as we speak.
Is this a common issue with the S6 Edge??? What could be happening??? My phone had these applications and emulators installed since a month ago and i never had any issues. I bought it out from Amazon.
What should i try? I think it can be conflicting apps.
Thanks.
Maria
I forgot to mention that the phone gets extremely hot at the upper right hand corner. I just noticed this.
it restarted in safe mode, i'm going to try it again.... tomorrow and see if it restarts in safe mode.
I'm afraid you have waaaay too many apps on it which never close, causing the phone to overheat as it's never really resting.
I just re erased the partition cache and its been working fine for a day. Ill wait 3 days and see if its cured !
No, my phone kept on dying... Samsung told me it was defective, amazon issued a full refund for $800.
Ok I've got a pretty specific issue that just happened yesterday. I left my mi 8 lite on top of my car by accident, when i came out a few hours later I picked it up and saw an overheating message(which is actually strange because the car was well in the shade and it was a high of 70 yesterday). Anyway, after 15 minutes or so I realized i had no lte, so I powered it off for about an hour thinking that maybe letting it "cool down" even though it was even really hot to the touch. No dice, so I pulled the sim out for a few minutes then put it back in. Tried doing some google searches with specific terms and nothing came up. Anyone ever had anything like this happen? I figure I might get a new sim but I'll ask on forums before going to the store. Phone works 100% the way it did before the incident besides the loss of mobile data(calls text ect work)