can't enter fastboot mode , restart loop - Android Q&A, Help & Troubleshooting

I open the bootloader of my phone GT Neo, but unfortunately, I couldn't enter to fastboot mode, it keeps showing me this message "the serial is not match fastboot_unlock_verify fail" for a second then restart the device again
I tried ADB commands and device buttons, but nothing works. same issue!
any solutions guys?
error image :
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