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Hey guys,
Last night I plugged in my LGOG right before I went to sleep. About seven hours later I woke up, woke it up to check the time, then fell back to sleep. When I woke up again a few hours later, my phone was completely dead. No lights go on when charging, nor does it go into the charging mode that happens when the phone is off but charging. The power button does nothing at all. Connecting it to a computer does nothing. I have tried two different wall chargers and a USB plug, and have tried different outlets. The phone is rooted and unlocked. I haven't put any new apps or anything on the phone recently, however I have had a slight overheating issue lately. I don't think that that's what caused the issue though, as when I woke up for the first time and woke it up, the phone was not noticeably hot, and seemed to work fine. Any ideas or suggestions?
Edit: As suddenly as it stopped working, it has started working again, about two hours later. The notification sound buzzed, my phone turned on, and usual on start things happened. However I'm still extremely worried about it. Now that it's on, I assume there's more I can do to figure out the issue- suggestions?
These phones are terribly buggy when charging/when they die, IMO. Worst Android device I've ever had in that respect.
Probably just a fluke, tbh.
Unfortunately it happened again- sent a message, put my phone away, when I tried to turn it on again nothing happened and it stopped working for five minutes.
Apologies for not mentioning this before, but I am using carbonrom, not stock. I've used it for several months with no issues, and have used the latest build for a week or two now without this issue.
miller150 said:
Unfortunately it happened again- sent a message, put my phone away, when I tried to turn it on again nothing happened and it stopped working for five minutes.
Apologies for not mentioning this before, but I am using carbonrom, not stock. I've used it for several months with no issues, and have used the latest build for a week or two now without this issue.
Click to expand...
Click to collapse
Reboot into recovery and wipe cache+dalvik
Maybe the rom needs a little cleaning
Sent from my CM10.2 OGE973
Tried wiping cache and dalvik, but didn't seem to solve the issue. Then my phone started having an issue it's had once before- it turns on for a few seconds, then the screen goes grey for about a minute, then returns to being on. After returning to being on, it acts like it's just started up- ie, there's superuser grant notifications, cpu set notifications, and all sorts of other stuff I usually see on boot. It essentially rendered my phone unusable, so I restored an earlier backup. This seems to have resolved it for now, I may have to wait before updating carbon again.
miller150 said:
Tried wiping cache and dalvik, but didn't seem to solve the issue. Then my phone started having an issue it's had once before- it turns on for a few seconds, then the screen goes grey for about a minute, then returns to being on. After returning to being on, it acts like it's just started up- ie, there's superuser grant notifications, cpu set notifications, and all sorts of other stuff I usually see on boot. It essentially rendered my phone unusable, so I restored an earlier backup. This seems to have resolved it for now, I may have to wait before updating carbon again.
Click to expand...
Click to collapse
Either you have a bad phone (possible, LG seems to have some QC issues based on some of the crazy reports Ive heard fm other people on this forum [Mine's fine]), or it's all the startup **** that you have going.
Do you usually let it discharge to below 5%?
that's a stupid idea with any device, and seems to be especially damaging to our LGOG.
OMGMatrix said:
Either you have a bad phone (possible, LG seems to have some QC issues based on some of the crazy reports Ive heard fm other people on this forum [Mine's fine]), or it's all the startup **** that you have going.
Do you usually let it discharge to below 5%?
that's a stupid idea with any device, and seems to be especially damaging to our LGOG.
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Click to collapse
Have mine 2months been careful not to let the battery shut down on its own but thirds past Monday my car charger weren't bad and the phone shut down. Would not except a charge after that. Went to att and they sent me to a service center. They could not charge it either. They replaced it, now making sure my external battery backup its always charged. Do not want to do that again.
Sent from my LG-E970 using xda app-developers app
That sounds like that could actually be the issue. On the previous iteration of carbon I almost never allowed it to go below about 10%. However the new update seemed to be harsher on battery life and it slipped into the 1% range several times...
same thing happened to me running root box with no tweaks or anything. I woke up and the phone was off, been that way for two days now. it wasn't on the charger so its definitely possible that it died. I actually found this thread because I could've sworn there was a report of someone who had to do a battery pull. I'm thinking that's my only option now.
Hey there. Out of nowhere today my phone rebooted on it's own and is now stuck on the "LG Life's Good" splash screen. I have the AT&T version (H900) and bone stock everything (I have not messed with bootloaders or rooting or anything). I tried removing the battery and this also does nothing. Anyone else have this issue and know what to do to fix it?
Thanks
Update: After letting the phone sit for about 20 minutes it magically booted and is now working fine... not sure what happened.
Have you tried doing a factory reset of you phone?
1) Turn off the phone.
2) Then hold down the Volume Down and Power button together for a couple of seconds.
3) As soon as the LG logo is displayed, let go of the Power key, keep pressing the Volume Down and then press once more the Power button.
Afterwards you should see a factory reset menu on your screen.
4) Confirm process by choosing appropriate options using Volume rockers to navigate and Power button to confirm.
5) Now your phone should restart.
6) Success! The hard reset has just been completed.
I am having this same problem.
Was using Pandora and GPS. It cut off and has not come back on. I attempted to open in safe mode recovery mode l and tried to-do a factory reset.
When I did the reset It went through the erasing process but when it rebooted it stayed on the LG screen. I've tried all the "common" trouble shooting suggestions... Its been two hours now.
Any new experiences with this issue?
Im also having the same issue with my V10 - Verizon model. Watching a YouTube video and it reset and got stuck on the LG logo splash screen. Followed instructions to do a factory reset and after about 45 min of being stuck on the factory reset screen after I confirmed it reset and booted up. All data and setting were still saved, and after about 3-5 minutes it reset again and went right back to being stuck on the LG splash screen.
Any other advice? or is it just dead?
I am having the same issue with my stock AT&T V10. It randomly turned off, then I couldn't even get it to turn on. No charge screen. No Life's Good. I took out the battery and it would get to the blinking red question mark, but there is no way that I can see that I can use the phone without the battery. Sometimes the phone will boot to the LG screen, but mostly it will not. Even if it does, it will shut down after 3 mins or so.
Once I tried to hard reset it, and the phone just vibrated until i took the battery out. So I dont know whats going on. The phone has been running warm when playing Pokemon Go so maybe that's the culprit? Not like I was playing it all the time though.
Luckily I moved *most* of the new baby pictures over to the microSD. Ugh, I hope I can get the rest!
downstat said:
I am having the same issue with my stock AT&T V10. It randomly turned off, then I couldn't even get it to turn on. No charge screen. No Life's Good. I took out the battery and it would get to the blinking red question mark, but there is no way that I can see that I can use the phone without the battery. Sometimes the phone will boot to the LG screen, but mostly it will not. Even if it does, it will shut down after 3 mins or so.
Once I tried to hard reset it, and the phone just vibrated until i took the battery out. So I dont know whats going on. The phone has been running warm when playing Pokemon Go so maybe that's the culprit? Not like I was playing it all the time though.
Luckily I moved *most* of the new baby pictures over to the microSD. Ugh, I hope I can get the rest!
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@downstat what a coincidence that i happen to have run into the exact same problems as you today. Phone turned off suddenly, wont turn off, took out and put back battery and now it goes into LG screen for a few, and it vibrates when i attempt safe mode. wth is this...
jjall said:
@downstat what a coincidence that i happen to have run into the exact same problems as you today. Phone turned off suddenly, wont turn off, took out and put back battery and now it goes into LG screen for a few, and it vibrates when i attempt safe mode. wth is this...
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@jjall Very odd. Glad I am not the only one, though! I chatted with an AT&T service tech last night and he basically said he has no idea what is going on, but what he read about something similar indicated that the phone and all the files are most likely corrupted. Luckily I moved most of the photos over to the extra microsd, I am going to an AT&T service center to see if they can work any magic and retrieve any other files. Last night the tech started a warranty replacement and the new(ish) phone is on its way.
I did get it to boot to the white safe mode screen but was not ready to say erase all, just in case it erases the photos. I chose to restart the phone and nothing, just black. Every once in a while the phone will just vibrate for 30 seconds before shutting down while the screen is black. Other times I get the soft vibrate as though it is turning on, but nothing happens. Some times I get the LG screen, but then that just turns off. No rhyme or reason except that I at least get some response after the phone and battery have been apart for a while.
I'll update when I get back.
downstat said:
@jjall Very odd. Glad I am not the only one, though! I chatted with an AT&T service tech last night and he basically said he has no idea what is going on, but what he read about something similar indicated that the phone and all the files are most likely corrupted. Luckily I moved most of the photos over to the extra microsd, I am going to an AT&T service center to see if they can work any magic and retrieve any other files. Last night the tech started a warranty replacement and the new(ish) phone is on its way.
I did get it to boot to the white safe mode screen but was not ready to say erase all, just in case it erases the photos. I chose to restart the phone and nothing, just black. Every once in a while the phone will just vibrate for 30 seconds before shutting down while the screen is black. Other times I get the soft vibrate as though it is turning on, but nothing happens. Some times I get the LG screen, but then that just turns off. No rhyme or reason except that I at least get some response after the phone and battery have been apart for a while.
I'll update when I get back.
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Click to collapse
Yeah. I get the same thing. I'm taking it to att today to see if anything can be done. My only problem is that I dropped the phone a few months ago, the only time i've dropped it, and lens came off without me noticing. I'm pretty sure that voids the warranty. Either way, i'll see if i can pay for an upgrade or something. Good luck to you.
jjall said:
Yeah. I get the same thing. I'm taking it to att today to see if anything can be done. My only problem is that I dropped the phone a few months ago, the only time i've dropped it, and lens came off without me noticing. I'm pretty sure that voids the warranty. Either way, i'll see if i can pay for an upgrade or something. Good luck to you.
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Click to collapse
My guys said they could not do anything, but as I was playing with the phone, it magically came to life! I was in the process of moving all the photos to the microsd, then it froze, crashed, then wouldn't turn on. So it's possible! They mentioned taking it to a cell-phone tech place to see if they could do anything as they have better tools to help fix things. Dunno what that would do to the warranty. The tech guys did say they dont carry any spare parts or batteries for the V10 because it never has a problem. I told them that there is a rash going around and they might see it soon.
I did notice that the colder i kept the phone, the more of a chance that it would *at least* turn on, before crashing. So at least there is hope...somewhere. Hoping a new battery will help maybe, even though it seems to be a hardware issue.
How's your luck @jjall?
downstat said:
My guys said they could not do anything, but as I was playing with the phone, it magically came to life! I was in the process of moving all the photos to the microsd, then it froze, crashed, then wouldn't turn on. So it's possible! They mentioned taking it to a cell-phone tech place to see if they could do anything as they have better tools to help fix things. Dunno what that would do to the warranty. The tech guys did say they dont carry any spare parts or batteries for the V10 because it never has a problem. I told them that there is a rash going around and they might see it soon.
I did notice that the colder i kept the phone, the more of a chance that it would *at least* turn on, before crashing. So at least there is hope...somewhere. Hoping a new battery will help maybe, even though it seems to be a hardware issue.
How's your luck @jjall?
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Actually, i just got home and I decided to try out to see if it worked. I got the 0% battery sign. Plugged it in and it actually seems to be charging! So i'm hopeful. I also noticed that my phone has been getting hot lately. And that my battery life was crap. But that's just LG. I talked to an ATT customer service rep. and they told me that I could have the camera lens replaced so that my phone would be covered for an exchange. Even if it turns on, i'm going to exchange it just as soon as save all my files. Hopefully they'll take it now that it's working....
EDIT
it decided to turn on while it was charging. Froze on booting screen. It was HOT. Like I almost dropped it.
Hmm, I was going to say "CONGRATS!" but sorry. Did the battery get hot or did the phone itself get hot? Feels like mine is getting hot at or near where the led flash is. Gonna let it stay in this LG welcome screen for a bit and find out. I'm wondering if a new battery would help, but I have to wait until the 19th though before my replacement shows up.
Also, were you playing Pokemon go before? Wondering if that is what started this all.
Hello!
So the same thing happened to me. I was not playing any games on my phone. I had JUST clocked out of work using an application on my phone and sent a text. It has turned off on its own and didn't want to even turn back on. I removed the battery and set it back in.. it turned on to the LG screen and stayed until it blacked out again shortly after.
Same issue with TMO LG V-10 here. Was using phone and it went black and shut down. Now in a loop with the LG boot screen. It tried a few times then just goes black.
Well I just got my replacement and the new battery didn't do anything to help the broken phone. Guess I am going to lose some important pictures. I have a few days to keep on trying before I have to send it back to AT&T. Interesting this is happening to a few people all around the same time.
@Buzzbee21 did you notice your phone running hot at all before the shut down? Mine was running hot a lot, so maybe the heat protection is the problem.
At time yes. Not so much when it did quit. However, I left it sit on a fan and chilled it, and one time when I was able to get to the wipe screen, before it quit again, it got very hot in the afformentioned area.
Less than a year old. Getting a warranty replacement, but still disappointed as I think having the replaceable battery and abiltiy to put a large Micro SD card in it, along with the finish, camera, and Audio make the V10 one of the nicest phones out there.
downstat said:
Well I just got my replacement and the new battery didn't do anything to help the broken phone. Guess I am going to lose some important pictures. I have a few days to keep on trying before I have to send it back to AT&T. Interesting this is happening to a few people all around the same time.
@Buzzbee21 did you notice your phone running hot at all before the shut down? Mine was running hot a lot, so maybe the heat protection is the problem.
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Click to collapse
this may sound weird but the same thing happen to me.... put the phone in the freezer for a while then boot it up but be prepared to get your pics, music, etc off of it quick... mine works fine until it warms up to room temp, then back in the freezer it goes to do it again... did it like 4 times today and saved over 1600 pics, bunch of videos and music. (saved them to a mircoSD card)
Wow. This happened to me last night, and I thought it was the weirdest thing. I wasn't even using my phone. It was sitting on my dinner table, and I noticed the screen on with the LG logo. I went over and picked it up. It stayed on the logo a few minutes, so I took the battery out. Then I turned it on, nothing but LG screen. I kept messing with it with a combination of Power/volume down and finally got it to come on to my home screen. It worked for about five minutes before being wonky again. I took the batter out all night. I'm hoping that I can get it to come on again today (I've tried 10 times and not been able to) so that I can make sure the developer options is checked, then I can hook it to the computer and mess around with it.
Thanks for this thread. It seems most of us just started having this issue in August. I'm planning on getting the V20 next month, but I need this one to last until then. haha Please keep us updated if anyone figures anything out and I will do the same.
Slight Update
SoIDecidedTo said:
Wow. This happened to me last night, and I thought it was the weirdest thing. I wasn't even using my phone. It was sitting on my dinner table, and I noticed the screen on with the LG logo. I went over and picked it up. It stayed on the logo a few minutes, so I took the battery out. Then I turned it on, nothing but LG screen. I kept messing with it with a combination of Power/volume down and finally got it to come on to my home screen. It worked for about five minutes before being wonky again. I took the batter out all night. I'm hoping that I can get it to come on again today (I've tried 10 times and not been able to) so that I can make sure the developer options is checked, then I can hook it to the computer and mess around with it.
Thanks for this thread. It seems most of us just started having this issue in August. I'm planning on getting the V20 next month, but I need this one to last until then. haha Please keep us updated if anyone figures anything out and I will do the same.
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Click to collapse
SO, not saying this will help anything but, after messing around with the phone for several hours I've learned this:
If you take the battery out, then plug it into your laptop, then turn it on: a battery icon will pop up with a ? on it.
From there, if you hold down the VOLUME down key, and insert the battery, it will take you into the quick boot menu automatically. Unfortunately I never set that up, and not it will not allow me to set it up. I assumed I could get to safe mode from there. This is the first time I've seen where I would have to "set up" the quick boot menu. This is my first LG phone though. I usually use HTC, or MOTO.
Now, the more interesting thing is, begin as I did last time.
Phone off, battery out, plug into computer, power on. Then hold the UP volume key as you insert the battery and it will take you to your "Tethering" option. So for most of you that have this problem, maybe you will be able to get the data to back it up. Unfortunately for me, it tells me I have to do a Firmware update first, and to not unplug the USB connection until it is complete. If your firmware is up to date, maybe it will allow you to do back up (I thought my firmware was up to date, but guess not).
I hope this helps someone, and I do hope that someone can build on what I've done so far so we can figure out how to at least get our data off the phone.
downstat said:
Hmm, I was going to say "CONGRATS!" but sorry. Did the battery get hot or did the phone itself get hot? Feels like mine is getting hot at or near where the led flash is. Gonna let it stay in this LG welcome screen for a bit and find out. I'm wondering if a new battery would help, but I have to wait until the 19th though before my replacement shows up.
Also, were you playing Pokemon go before? Wondering if that is what started this all.
Click to expand...
Click to collapse
The phone got hot. It was getting hot starting from around the power buttons. And it sometimes got hot before i downloaded pokemon go. Not as often, but it happened from time to time. I think it might be because i'm no longer using the original power usb cable.... idk. Just waiting for a replacement.
Can you say the first 3 digits of the serial number of the device to boot loop problem?
My phone was working perfectly normally last night, and when I went to bed I put it to charge like normal and went to sleep. Today morning I found my phone to be completely dead and the charging light wasn't on as well. At first I thought it was the outlet or wire so i replaced both of those to no avail. The charging light isnt coming up, and the phone isnt reacting to any button presses either. I had the lollipop ROM installed.
Is there anything I can do?
Hold power + volume up until it vibrates, then turn it on. I believe it is caused by a random restart that can't get through because of the alarm that is set. I cannot confirm it though, because logcat always crashes before it happens and I am not capable of getting around it. It is also the reason why I will change my phone soon. That is something I found while googling.
You should try removing the battery and putting it back, but do it only if nothing else helps. (You will have to open your back cover so you will loose warranty and your phone will no longer be waterproof.)
NMEAGENT said:
My phone was working perfectly normally last night, and when I went to bed I put it to charge like normal and went to sleep. Today morning I found my phone to be completely dead and the charging light wasn't on as well. At first I thought it was the outlet or wire so i replaced both of those to no avail. The charging light isnt coming up, and the phone isnt reacting to any button presses either. I had the lollipop ROM installed.
Is there anything I can do?
Click to expand...
Click to collapse
Very easy restore with PC companion.
SĐF said:
You should try removing the battery and putting it back, but do it only if nothing else helps. (You will have to open you back cover so you will loose warranty and your phone will no longer be waterproof.)
Click to expand...
Click to collapse
I would never go so far as doing this.
TC, I recommend opening up the Sim card flap, find a pin and and press hold of the yellow button that you see in it. It is basically the best solution to hard reset the phone.
Hi! So yesterday, I was charging my phone at the office using an AUKEY fast charger. All of a sudden, the screen blacked out. It hasn't turned back on ever since and won't charge anymore. Tried the following troubleshooting steps to no avail:
1. Pressed the power button.
2. Did hard reset (power + volume up).
3. Tried a different charger (original Xperia 1 charger that came with the box and another USB type C charger from my XZ Premium)
4. Tried software repair through Xperia Companion.
At this point, am I SOL? I was hoping to avoid sending this to the Sony Repair Center as I know it would take a long time to get it back.
Any help would be much appreciated.
UPDATE: After more than a week, I tried charging it again using the original charger, and it magically began charging again. At which point I have decided that I can't afford to have this issue again so I returned it back to the seller. I have now moved on from the Xperia brand and have since switched to Oneplus 7 Pro.
Same here. No solution so far. I think I'll have to take it to the Sony Service Center. Fortunately I still have my Xz Premium so I don't have to live without Sony but of course, it's annoying me à bit that I paid xxx euros for a Premium phone and the screen suddenly goes black and goodbye.
Use the official charger it will fix the issue
tonev said:
Use the official charger it will fix the issue
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Click to collapse
What makes you think the original charger will fix the problem
Any solutions for this?
Out of nothing phone is just dead. It is charging etc.
Phone is booting after 1 second lockscreen screen turns black.
couple weeks ago i had a strange observation while the phone was charging.
i'm using a noname normla charger (no fast charge)...after couple minutes the phone just restarted...i don't no why but this never happened befor.
but i'm still on Android Pie
Mine just happened today. Not charging and turning on. Maybe it was the latest software update?
Efe64 said:
Any solutions for this?
Out of nothing phone is just dead. It is charging etc.
Phone is booting after 1 second lockscreen screen turns black.
Click to expand...
Click to collapse
I encountered similar problem today. I was using the phone and then all of a sudden screen turns off and doesn't turn back on.
Naturally I tried to restart the phone, but once the Sony and Android logos disappear and it reaches the pin code screen, the screen shuts off.
It seems the phone it self was working as it still showed up on my Xperia XZP wifi hotspot list prior the first reboot. Also what seemed really odd was that the phone made some really weird noises near the camera area, like a failing HDD would do.
For context I was using the phone in a heavy rain before but I charged it yet.
Update: Phone started up again after leaving it alone for few hours.
Lawliet918 said:
Hi! So yesterday, I was charging my phone at the office using an AUKEY fast charger. All of a sudden, the screen blacked out. It hasn't turned back on ever since and won't charge anymore. Tried the following troubleshooting steps to no avail:
1. Pressed the power button.
2. Did hard reset (power + volume up).
3. Tried a different charger (original Xperia 1 charger that came with the box and another USB type C charger from my XZ Premium)
4. Tried software repair through Xperia Companion.
At this point, am I SOL? I was hoping to avoid sending this to the Sony Repair Center as I know it would take a long time to get it back.
Any help would be much appreciated.
UPDATE: After more than a week, I tried charging it again using the original charger, and it magically began charging again. At which point I have decided that I can't afford to have this issue again so I returned it back to the seller. I have now moved on from the Xperia brand and have since switched to Oneplus 7 Pro.
Click to expand...
Click to collapse
So how's the OP 7 Pro compare to Xperia I? Other than this issue.
-Meddo- said:
Update: Phone started up again after leaving it alone for few hours.
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Click to collapse
Update 2: The phone still gives has the problem. It worked fine most of the day after turning it on, but today morning the screen blacked out again.
I was listening some music while it happened and the music kept playing, meaning the phone itself is totally awake, but the screen cant be turned on.
The phone can be woken up for short burst of time, lasting from 1-3 minutes, or it can also be fine until the problem arises again. I try to copy all my files to PC and remove all of my 2FA stuff from phone and try to repairing the software. If that doesn't help I return the phone to store, bought it last August.
sad to read....so far i did't run into that bug so far :fingers-crossed:
just updated from Pie to Android 10 two days ago (4 updates in a row 0_o)....phone works normal so far
-Meddo- said:
Update 2: The phone still gives has the problem. It worked fine most of the day after turning it on, but today morning the screen blacked out again.
I was listening some music while it happened and the music kept playing, meaning the phone itself is totally awake, but the screen cant be turned on.
The phone can be woken up for short burst of time, lasting from 1-3 minutes, or it can also be fine until the problem arises again. I try to copy all my files to PC and remove all of my 2FA stuff from phone and try to repairing the software. If that doesn't help I return the phone to store, bought it last August.
Click to expand...
Click to collapse
Update 3: So I avoided going through the software repair ritual myself, because even though I am a hard on Sony fan probably til day I die, the damn phone is a disappointment compared to my last XZ Premium. Except the screen and rumble engine, these are better.
But I digress. I just thought that this phone isn't worth my time and just took it straight to shop I bought it from next day. So after two weeks I got my Xperia 1 back, fully working again and with a replaced the motherboard. And all that free of charge. So I advice OP to take that Xperia 1 unit back to Sony if they haven't done it yet.
-Meddo- said:
I encountered similar problem today. I was using the phone and then all of a sudden screen turns off and doesn't turn back on.
Naturally I tried to restart the phone, but once the Sony and Android logos disappear and it reaches the pin code screen, the screen shuts off.
It seems the phone it self was working as it still showed up on my Xperia XZP wifi hotspot list prior the first reboot. Also what seemed really odd was that the phone made some really weird noises near the camera area, like a failing HDD would do.
For context I was using the phone in a heavy rain before but I charged it yet.
Update: Phone started up again after leaving it alone for few hours.
Click to expand...
Click to collapse
Day later it turned on. Maybe a small water damage?
Weird...
Efe64 said:
Day later it turned on. Maybe a small water damage?
Weird...
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Click to collapse
Well it turned on later on the same day I first encountered the issue. Next day I could not get further than pin screen and it shut screen off.
But I wouldn't cross out water damage, it rained hard on that day so I was soaking wet when I got home. But I doubt my phone provider would have handled it so seamlessly if it were a water damage case.
-Meddo- said:
Well it turned on later on the same day I first encountered the issue. Next day I could not get further than pin screen and it shut screen off.
But I wouldn't cross out water damage, it rained hard on that day so I was soaking wet when I got home. But I doubt my phone provider would have handled it so seamlessly if it were a water damage case.
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It must be. I'm washing my phone sometimes. After the blackdead I checked the simcard holder for dirt and things.
And indeed it was little bit dirty(white things). Cleaned it up and it's ok now.
Another one here with a suddenly dead xperia 1.
Long Sony fan too, but im really disappointed. The only thing i could think is i used to wash my phone with a little soap, but when phone died was hours after i wash it, and i been doing the same for months.
Im starting to think is due to bad quality of the motherboard, and not water damage. I checked sim tray and no sign of water, water indicator sticker is intact (white).
Is suspicious, lately suddenly more people seem to report this sudden death, its a bad software update? Planned obsolescence? Don't know but it's weird.
Im so disappointed with the brand right now, that already ordered a Samsung phone. Maybe in some years, Xperia will be more reliable. Having such an expensive phone dying a couple of months after 1 year of use is unacceptable.
Hi,
Just few minutes ago my brand new phone just broke on me. I was holding it in my hand, locked screen, like minute later I tried to unlock it to no avail, screen just stayed black. There was a sound when I touched it by the fingerprint sensor, but no light up from behind the screen. I tried holding down power, then power+volume up, phone only vibrated, no reaction on the screen. I've connected it to the charger, and now it seems to be in bootloop - screen is turned off, and every few seconds phone vibrates. I've managed to somehow turn it back on once, phone booted to system, everytthing worked just fine, then I locked screen and it just stayed black, now I can't reproduce that, can't even turn it off, it's just vibrating every so often. Did it really brick in my hand? Software of Hardware? Everything worked just fine, maybe battery was draining a little bit too much for my taste, (15-20%/hour with screen on+lte/wifi) but 120Hz refresh rate+bright setting and AOD turned on 9am-9pm could do that. Do you guys have any suggestions, or I'm expecting trip to the service?
Sorry, but i cannot guess any reason. I am stumped as this bootlooping shouldn't beb happening... Very strange. May be its better to show it to service center guys.
Btw, i had tried this on my previous android phone to shut it down, like a hard shutdown. I had pressed power + volume down + volume up keys together to shut it down completely. Basically by pressing all the 3 keys. If you want to try, you can try it. I have not tried it on my GT, but had used it on Oneplue 2 and Honor View 10.
Hope your issue gets resolved asap...
Okay, I've contacted support via livechat, they told me it's definetly just software glitch, and to resolve this I have to wipe dialer cache (?) and all system settings - I did it, everything worked just fine, but today, again, same thing happened. First time phone just died in my hand, second time it was while listening to music via Pulsar, today I was just sharing wifi as a hotspot, phone randomly broke connection and would not unlock, but still I could tell it was on, because of vibrations and sounds. Not a software glitch after all? If I manage to unlock it I'll just recover it to factory settings, we'll see if that helps, but I don't like the sound of that.
What apps are -you- installing?
Launchers and power management apps are prime suspects...
Otherwise, mobo failure. It may be firmware but how far do you want to take it?
It should run fine out of the box.
Last time I played with launchers was with good old SGS about 5 years ago, only app out of ordinary was AccuBattery to check that SoT drain, but could it make such a damage without root privilages?
d4m4in said:
Last time I played with launchers was with good old SGS about 5 years ago, only app out of ordinary was AccuBattery to check that SoT drain, but could it make such a damage without root privilages?
Click to expand...
Click to collapse
Accubattery isn't the culprit...