Can't connect S21 Ultra with cable to pc? - Samsung Galaxy S21 Questions

OK, I've been using Android phones for years and never had this problem!
When try to connect the phone to the pc I get the connection sound but nothing shows up in windows file manager? I've tried 3 cables (usb c to c and a to c).
I've clicked Transfer files on the s21, nothing.
But if I click transfer images I do get the phone appearing in file manager and I can access just the DMIC folder. So the cables working.
Is there some option deep in the phone that needs to be switched on to allow file transfer????
Thanks. . .

To answer my own question...
Samsung Smart Switch needs to be installed on the PC to provide the right drivers! Never had that before with any Android phone!!

Related

[Q] PC with Windows 7 suddenly stops seeing a Samsung S3 from Windows Explorer

I checked the Samsung S3 on several occasions and could see the content of the sdcard0 (internal memory) and the removable SD card from the Windows Explorer on a desktop PC with Windows 7 using USB via the MTP protocol.
I did not download or delete anyting via USB.
I noticed both memories were a bit low on space and a few folders on the external card had files I could not understand, so I searched the Play Store for apps that would let me view details (like file and folder sizes) on the external sdcard. I used these apps to read the sdcard, but did not get any wiser.
I then obtained AirDroid from the Play Store and transferred files from S3 to the PC, but did not delete from or upload anything to the S3. AirDroid worked fine. I decided to use USB to delete S3 files a few days later. Before that I used the the PC for a couple days for reading online newspapers from Firefox, but did not do anything that should have changed the workings of the USB. There were a few Windows 7 updates (initiated at PC logoff) that progressed normally with no warnings about incompatible files etc. A few days later I noticed the USB connect to S3 had stopped working. For example I did not see the Auto-play dialog on the PC and nothing from the S3 showed in the Windows Explorer. I used the the USB data cable that came with the Samsung S3.
However, the the Windows Explorer USB connect still worked for a ZTE Blade III using the USB cable that came with the ZTE on the same PC.
Q1. how do I make Windows Explorer see the S3 again?
Q2. what may have been the cause? (can I download android apps or do something on the Windows 7 PC to help to pin-point the problem).
Ken
Q1. how do I make Windows Explorer see the S3 again?
Install Samsung USB drivers
jje
Thanks JJEgan,
What and from where should I download? The S3 USB connect was working for weeks. Could a faulty update from Microsoft have caused this? The S3 is not rooted.
I have downloaded from the Play Store that I assume contains well-behaved programs only, or are there play-store programs that are known to interfere with the USB by design/accident when they run. The PC Windows Explorer USB connect worked with the ZTE Blade 3 mobile after the S3 had gone wrong. If I install Samsung USB drivers is there a risk the ZTE USB connect would go wrong too/instead? I don't know what is required, so I might make the problem worse by downloading the wrong libraries or not doing it the right way.
Is there some program/app I can install on either the PC or Android that would pull in USB libraries and dependencies automatically, a bit like Synaptic package managers in Ubuntu?

Copying files from W10 to the Le Max

Hi all,
I'm having trouble with copying files to the phone. When I connect it to my PC via USB The device pops up in explorer, but every time I try to copy something it fails. When I try to copy entire folders (I'm trying to copy Flac and MP3 music) W10 gives an error that it can't copy the files. When I try to copy files, it shows the copying dialog, but nothing ever happens, however long I wait. I've tried debugging mode, uninstalling Kies, Uninstalling the Samsung drivers, installing ADB drivers,... nothing seems to work. If anyone has any advice, it would be greatly appreciated.
I've also tried a new USB-C 3.1 cable, to no avail. I'm using the USB 3.0 port. When I try an USB 2.0 port with the USB 3 cable, the phone doesn't show up. Which is weird I guess but maybe due to the nature of USB-C.
CHeers
I forgot to mention that I tried copying a picture from the phone to my pc, which worked perfectly.
Hello, I know your message was time ago, but I have now exactly the same problem with a Leeco LE 2, also with C-type USB, and searching for some solution I have found your question. ¿Did yoy manage to find the way to fix this problem?
Regards
Muscleduck said:
I forgot to mention that I tried copying a picture from the phone to my pc, which worked perfectly.
Click to expand...
Click to collapse
You probably connected your phone to the PC as Camera(PTP).
When you connect your phone to your PC, the USB symbol should appear at the top of the screen. Swipe your finger from top of the screen down you will see the USB symbol saying USB for charging. Click on it you will see the 3 connection options, pick Media device(MTP) and you should be able to copies files between your PC.
Thank you for your response, but I'm afraid that this was right, I tried it with the MTP mode enabled.
me too i have problem of copy , I can transfer files to the phone, but I can not copy from the smartphone to the pc
MTP and usb debug is actived
i cant recover my TWRP backup
With version of software do you have?
Running 21s build with Server2016 and when I tried to cut the /DCIM/Camera directory frome the LeEco it just deleted it. Ughhhh.
Did you manage to solve this?
I'm in the same situation. I can't copy mp3 files to the internal memory of the device.

USB drive connection between Android and Windows no longer working in Oreo (v8)

Hi everyone,
I often transfer files between my Samsung S7 Edge and my Windows PC through USB cable. However, after (making the mistake of) letting it upgrade to Oreo (v8.0), this is no longer possible: connecting the phone via USB to my laptop only shows charging information in the swipe-down top menu, and I no longer get the prompt asking whether I want to allow access to the phone's contents. Consequently, the phone's internal&SD memory no longer shows up under Windows Explorer.
I've been searching for a fix/workaround for hours (thanks Google for this quality time!). Some of the things I've tried that didn't work:
- enable/disable USB debugging mode under developer options
- change "USB configuration" (under Developer Options) to "MTP" and to all other options there
- use a different USB cable and USB port on the laptop
- search for apps on the Play Store that can help with this (didn't find any that actually do the job)
Connecting Android phones to Windows laptops to access their internal memory through USB cable has (bemusingly!) been a problem with this ****ty OS as long as I can remember, so it doesn't surprise me that users are having to spend even more time now to get it to work again.
Any suggestions much appreciated!
longtalker said:
Hi everyone,
I often transfer files between my Samsung S7 Edge and my Windows PC through USB cable. However, after (making the mistake of) letting it upgrade to Oreo (v8.0), this is no longer possible: connecting the phone via USB to my laptop only shows charging information in the swipe-down top menu, and I no longer get the prompt asking whether I want to allow access to the phone's contents. Consequently, the phone's internal&SD memory no longer shows up under Windows Explorer.
I've been searching for a fix/workaround for hours (thanks Google for this quality time!). Some of the things I've tried that didn't work:
- enable/disable USB debugging mode under developer options
- change "USB configuration" (under Developer Options) to "MTP" and to all other options there
- use a different USB cable and USB port on the laptop
- search for apps on the Play Store that can help with this (didn't find any that actually do the job)
Connecting Android phones to Windows laptops to access their internal memory through USB cable has (bemusingly!) been a problem with this ****ty OS as long as I can remember, so it doesn't surprise me that users are having to spend even more time now to get it to work again.
Any suggestions much appreciated!
Click to expand...
Click to collapse
Hi friend just dial *#0808# choose MTP+ADB click OK and Reboot your device . Try to connect again with usb cable in PC . Good luck
Teddy Lo said:
Hi friend just dial *#0808# choose MTP+ADB click OK and Reboot your device . Try to connect again with usb cable in PC . Good luck
Click to expand...
Click to collapse
Thanks - I tried that, but I still don't see the phone's memory as a USB drive, nor any permission prompt on the phone once I connect it.
longtalker said:
Thanks - I tried that, but I still don't see the phone's memory as a USB drive, nor any permission prompt on the phone once I connect it.
Click to expand...
Click to collapse
Try to reinstall drivers ,uninstall all previously installed use USBDEVIEW tool .
https://www.nirsoft.net/utils/usb_devices_view.html
Before I do that, I should note that, when I tried on a different Win 10 PC, I get the USB drive back no problem, so the problem is Windows/PC-related, it seems?!
Turns out that, when using another USB cable, the phone is once again seen as a USB drive. I didn't think the cable could make a difference! Hope it helps others

Note 4 Not Recognized by Windows & Linux

Note 4 Not Recognized by Two PCs
Hello Folks,
I have a Note 4 that I plan to install TWRP then a custom ROM on. Both Windows 10 & Linux Mint 20 do not recognize the phone. I enabled developers options, then enabled USB debugging. I first noticed this when I tried to copy the TWRP.tar file via Odin. The device doesn't show up.
This is allegedly a brand new phone.
There is no popup dialog box on the device when I plug it into either computer. The battery icon up in the tray of the device does have a charging sign, yet no option for file transfer.
However, When I connect a different Note 4 to either computer, it registers fine. In Thunar File Manager on the Linux PC there is a connection icon for the other Note 4 that says, Samsung Galaxy. Also, on that device itself there's a dialog box that pops up & asks for a file transfer. So this other device fine.
So, it seems both computers are OK. The problem is with the new phone. I've tried different USB cables & get the same issue. I've enabled & disabled the developer options & USB debugging & rebooted the device, & same thing. I've also tried a factory reset, that doesn't fix it.
When I search the internet for this issue the only things I've found are reports on swapping USB cables & making sure that USB Debugging is enabled.
I read this post about the same issue. So this might be the problem. Yet, I thought I'd post this anyway in case others have some ideas.
Any suggestions would be appreciated.
Thanks

Question Phone won't connect to pc via usb

My phone is not recognized by either my home or work pcs. I've googled and did the basics - enabled usb debugging, preferences set to file transfer. I've never had this problem with a phone before.
It will connect to a usb stick via adaptor so I can transfer files with a multi-step process. This is a pain.
thecdn said:
My phone is not recognized by either my home or work pcs. I've googled and did the basics - enabled usb debugging, preferences set to file transfer. I've never had this problem with a phone before.
It will connect to a usb stick via adaptor so I can transfer files with a multi-step process. This is a pain.
Click to expand...
Click to collapse
That's strange, either your port is damaged or you don't have drivers installed. I've heard if this happening on Windows 11, never had a problem on Linux
thecdn said:
My phone is not recognized by either my home or work pcs. I've googled and did the basics - enabled usb debugging, preferences set to file transfer. I've never had this problem with a phone before.
It will connect to a usb stick via adaptor so I can transfer files with a multi-step process. This is a pain.
Click to expand...
Click to collapse
Do you have the latest USB drivers installed?
Get the Google USB Driver | Android Studio | Android Developers
The Google USB Driver is required to perform adb debugging on Windows with Google devices.
developer.android.com
The drivers are installed. My home pc is what I used to unlock/root the phone.
When I look at Show Hidden Icons -> Safely Remove Hardware and Eject Media, there is an option to remove Pixel 6. Yet it doesn't display under File Explorer or XYplorer.
If I start up my Arch (linux) vm with VMware Workstation Pro under Removeable Devices there is an entry for Google Pixel 6 with the option to Connect (Disconnect from Host). The contents can be under Arch.
Have you tried different cables & different ports? Sometimes the cable is the problem for me.
Different cables/ports had no effect.
I've got the same issue, what's weird is I can move files with ADB but can't in Windows.
If you figure anything out please hit this back up?
First make sure you have a good usb cable.
Some cables are only made for charging.
Second install the USB drivers from Google.
If you can transfer files, but can not use ADB/Fastboot, then it is a driver issue.
vandyman said:
First make sure you have a good usb cable.
Some cables are only made for charging.
Second install the USB drivers from Google.
If you can transfer files, but can not use ADB/Fastboot, then it is a driver issue.
Click to expand...
Click to collapse
Cables/drivers are good. ADB/fastboot work fine it's the transferring of file/recognision of device in windows explorer that is the issue.
thecdn said:
it's the transferring of file/recognision of device in windows explorer that is the issue.
Click to expand...
Click to collapse
Switching from charging mode to file transfer mode in the Connected devices/USB menu should give you access to Android's internal storage from Windows. USB debugging or other Dev options aren't necessary.
I had this same problem. Connecting to pc would show connection options but they were all greyed out and the phone would only charge. I couldn't find any option in the standard settings to change this.
Eventually I found 'default usb configuration' in dev options. Default was set to 'charge only'. You can sort it from there.
edit to add: although re-reading op you may have tried this already.
I solved mine by setting to PTP mode then the PC started to recognize the phone connected
thecdn said:
My phone is not recognized by either my home or work pcs. I've googled and did the basics - enabled usb debugging, preferences set to file transfer. I've never had this problem with a phone before.
It will connect to a usb stick via adaptor so I can transfer files with a multi-step process. This is a pain.
Click to expand...
Click to collapse
It's the stupid Windows drivers. There is an .inf file you need to either edit or delete but I forgot which. Might be wpdmtp.inf in the windows directory, right click and install. You might have to uninstall the driver in device manager first, the one with the exclamation mark if it's there. Sorry it's been about 3 or 4 years since I have done this but it's most likely a driver issue.
Mike Tanner said:
I solved mine by setting to PTP mode then the PC started to recognize the phone connected
Click to expand...
Click to collapse
I'm checking this on my work pc. It gives me access to DCIM and Pictures folders only. Which give me something to work with at least.
thecdn said:
I'm checking this on my work pc. It gives me access to DCIM and Pictures folders only. Which give me something to work with at least.
Click to expand...
Click to collapse
I agree about drivers, that they're either corrupted or incomplete. What's going on in Windows Device Manager when the phone is in a certain state?
During normal operation I assume the general purpose driver is always visible.
Device Manager > Portable Devices > Pixel 6
In fastboot mode with USB debugging enabled, is this driver showing up?
Device Manager > Android Device > Android Bootloader Interface
While Android is running with USB debugging enabled, do you see an ADB driver (the daemon may need to be started)?
Device Manager > Android Device > Android Composite ADB Interface

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