Hi All,
I've had my PDA just over 1 week now and love it, what a great tool. However, I have lightly damaged/marked the outer front facia and it's really annoying me considering its sooo new. Can anyone recommend a UK repair centre that can fit and replace facias please.
Most people would live with the marks on my XDAii but I do like to look after my new expensive items!
Many thanks
Paul.
better go back to O2 shop and ask
Well its been marked twice since I bought it, just started to get use to the first mark when I dropped the phone today and marked it again. O2 first time round said it would cost about £80 all in to send it away and replace the facia but I want to know "the word on the street" prices if you know what I mean or at least a choice between repair centres.
As far as I know you can get any cheaper in UK unless in HK
Maybe buy a dummy phone on ebay and swap the case.
Charging my phone earlier, nothing unusual or different, basically just using the usb wall charger like i always do. Finished charging so i unplugged it from the phone only i noticed a little piece of plastic had fallen out of the charging slot.
On inspection it looks like the plastic covers the pins, id have to assume its to protect them from being bent. The top pins still have the plastic piece there as i cant see the pins but the bottom pins are now visible, i've never seen those pins before so its definately where the plastic has come from.
I can actually put the plastic back in there but its very loose and could fall out with ease. It also pops out again if i insert the charger and unplug it ...
Question is, should i worry about this and is it fixable, i have thought about super glueing it. At the moment im extremely worried if i try to charge the phone that those pins will bend as theres nothing to really protect them now.
Also i do own the phone, bought it earlier this year from Tesco's around January time so its not even over 12 months. With that in mind i could probably walk into tesco's and get a refund or replacement. This might be my best option but i dont think tesco stock the phones anymore.
What should i do, try and fix it, ignore it, or send it back to tesco's ?
a replacement is an option, but tesco thats smooth its like someone in america getting the phone from walmart lol, If you don't wanna take it back superglue the end but DO NOT PUT IT IN YOUR PHONE TILL THE GLUE HAS DRIED, sorry thought that was needed, superglue is not conductive so wont cause any issues. good luck though.
You forgot one option, and probably the best one in your situation: contact the manufacturer. If the place you bought it from doesn't have it anymore, then you still have the manufacturer warranty and should be using that.
gdavies08 said:
a replacement is an option, but tesco thats smooth its like someone in america getting the phone from walmart lol, If you don't wanna take it back superglue the end but DO NOT PUT IT IN YOUR PHONE TILL THE GLUE HAS DRIED, sorry thought that was needed, superglue is not conductive so wont cause any issues. good luck though.
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After some thought im thinking returning to tesco is my best option, if i went down the superglue method and it didnt work id be stuck as i couldnt return it then. Even if they dont have any replacements which is likely as it was only on offer for a short period i can get my refund and go off and buy another streak elsewhere.
Thanks for the superglue tip, i'll have to remember that for any future glueing projects . Super advice that.
Strephon Alkhalikoi said:
You forgot one option, and probably the best one in your situation: contact the manufacturer. If the place you bought it from doesn't have it anymore, then you still have the manufacturer warranty and should be using that.
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This is always an option but from past experience dell are terrible, you usually end up with a replacement thats scratched and dirty. Either that or they refuse to honour the warranty and blame you forcing you to pay for the repair, i had a really tough time with them over a laptop a few years ago. Never again if i can help it.
I have had a pretty good experience with Dell exchanging my phone, but the first replacement unit was also defective. Very clean, however ;-)
Sent from my Dell Streak using Tapatalk
Same thing happened to me and many others. It is not covered by Dell warranty, so hopefully your store will replace.
I was told by the Dell rep at their support outlet that it is a common issue, which is why Dell has moved to mini-usb. However Screen and Charge Port issues are not covered under warranty so they would not replace.
I said to the guy, so am I to throw away a 3 month old phone???
I lodged a complaint with Dell Asia and US but was shot down both times.
In the end I had to pay for an electronics guy to solder a new PDMI port (hence voiding the remaining 9 months warranty).
Of course it happens 1 day after the return period. Hopefully this will be covered by Asus and not turn into a RMA nightmare. Does anybody have any info if this is an easy fix? Also my battery is draining at a more rapid speed too. Could these problems be related? The last 2 pins on the bottom are now broken off as well.
-UPDATE- 6/1/12
Sent it out for an RMA on May 18th, one day before my 30 day RMA would expire. I got it back from Asus after a couple little scares. First, I forgot to take out my Class 10 32gb Micro SD card. I went on to the support chat and they said it was no problem and happens all the time. I called customer service after and they made an addendum to my RMA saying an SD card was included. After about a week and a half of the status saying "Repairing" it finally changed to "Waiting for customer reply OOW-CID" I again went straight to support chat and they guy told me that it might be a case of Customer Induced Damage. I explained that it was most definitely not CID. He told me to call and explain my case becomes sometimes it turns out not to be CID. Procrastination got the best of me and I forgot to call. Next thing I know I get an email saying Asus shipped my Prime back. At this point I just hoped for the best. Coming home June 1st I see a little package right outside my door. All the time wondering why Fedex didn't have anyone sign for it like the directions say. Someone could have a nice little tablet assuming they were brave enough to take it off my steps. Opened it up and BAM! Fixed good as new!!!! SD returned and everything! The only thing that I was a little puzzled by was they gave me back my crappy broken cord. Which is what started this whole thing in the first place. I don't really care about that since I got another one off eBay for like 8 bucks. So here's the breakdown:
Pros-
Fixed for free
SD card was taken care of
Only 12 calendar days (not work days) until it was back in my hands
No new scratches/dents/cracks/bleeding/anything from being opened and worked on
Very helpful customer service
Cons-
Didn't replace cord (No big deal)
Put me on that short list of people that had a very positive RMA experience. I thing Asus is starting to get it's shizz together after some less that stellar RMA performances. I sent mine to the Texas facility BTW.
Explodee said:
Of course it happens 1 day after the return period. Hopefully this will be covered by Asus and not turn into a RMA nightmare. Does anybody have any info if this is an easy fix? Also my battery is draining at a more rapid speed too. Could these problems be related? The last 2 pins on the bottom are now broken off as well.
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Its not a factory flaw (although i think the connector on the tablet is asking for it), I'm afriad, youll be liable for the repair.
Battery drain could well be bacause there are pins shorting on each other, try to seperate any that are touching with tweezers etc (carefully)
Any idea how much they will charge?
I have similar damage to my dock (not tablet). It got dropped while being charged & landed on connector. Both cable & dock connector damaged. Definately a weak point!
I contacted ASUS UK who's only suggestion was return for repair (at quite a high MINIMUM cost).
Instead, I've obtained a new dock from the USA - probably cheaper than a repair.
I've also managed to obtain new connectors and will attempt my own repair.
paulpuk said:
I have similar damage to my dock (not tablet). It got dropped while being charged & landed on connector. Both cable & dock connector damaged. Definately a weak point!
I contacted ASUS UK who's only suggestion was return for repair (at quite a high MINIMUM cost).
Instead, I've obtained a new dock from the USA - probably cheaper than a repair.
I've also managed to obtain new connectors and will attempt my own repair.
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Where did you get a new dock connector? I was looking around and couldn't find a replacement part.
I'm not 100% certain until they arrive, but I think the connectors are made by TE connectivity, either part number 2129260-2 or 2129273-1
I have ordered mine from Mouser Electronics
uk.mouser.com/ProductDetail/TE-Connectivity/2129276-1/?qs=UlfnwZ2x8nSgxOi2zKjuCA%3d%3d
There is a Data Sheet available from this page that provides information on the range.
Explodee said:
Of course it happens 1 day after the return period. Hopefully this will be covered by Asus and not turn into a RMA nightmare. Does anybody have any info if this is an easy fix? Also my battery is draining at a more rapid speed too. Could these problems be related? The last 2 pins on the bottom are now broken off as well.
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if its been less than 90 days since purchase, I think you can buy a squaretrade warranty ...check out the site or call and ask them what the policy is.
Read through this thread it will give you a better grasp on them:
http://forum.xda-developers.com/showthread.php?t=1471404&highlight=squaretrade
Try http://www.asusparts.eu/index.php?cPath=222155_222535
not exactly sure what the part number would be .. you might have to take yours apart to find that out first
how did you do that?
How did it happen? Is there a way to say how it happened that's not far from the truth but sounds a little more in your favor? Something like : I was having difficulty connecting the power supply since I got it and thought it wasn Edit: wasn't right and now it looks like this and won't work anymore?
I'd also change the pic to a little farther away. While it's good for us it looks bad on your part showing it that close up to Asus. Don't know but maybe they would have you send a pic before you send the tab to determine if it is covered.
I think I would just act like I don't know exactly how it happened and see what they say. I think they would cover it because it is so new.
I made a request about a week ago on the Asus site but they were way too slow to respond so I called them up yesterday. I had a very helpful guy on the phone talking to me who was asking me all the questions. I told him that I am super careful with this thing and gadgets in general. (Never lost a phone, or even broken one. Same with all my computers/mp3 players and so on) I had a case and screen protector ordered even before I bought my Prime. I told him the cable must have been crappy and it totally screwed up the inside connector. He put me on hold after I gave him my whole spiel and came back with a RMA number and instructions/e-mails to be sent out for service. I am posting on here to see if anyone had a similar experience and also to see if this would be covered. I read in the e-mail that physical damage is not covered. But if the cord is faulty and caused this then it would be covered right? And since I was given RMA authorization does that mean I'm in the clear? Or am I sending it away for 3 weeks for them to just say tough break sucka, we don't cover that.
It's possible it could be covered but best believe they will check to see if this was user induced damage(U.I.D). If they don't cover it and you're within 90 days of purchase, just buy the squaretrade warranty that covers physical damage. It'll be cheaper than paying Asus to fix it if they decide not to cover it. I seriously doubt someone would intentionally break the only source of power for the device but Asus could see it as user caused damage by not handling the plug Right.
Your story makes me Leary now of constantly using the prime while plugged up. I don't want to stress the 40pin connector to break like yours did.
Good luck! Remwber square trade of you within that 90 day window and if Asus denies you coverage.
Explodee said:
Of course it happens 1 day after the return period. Hopefully this will be covered by Asus and not turn into a RMA nightmare. Does anybody have any info if this is an easy fix? Also my battery is draining at a more rapid speed too. Could these problems be related? The last 2 pins on the bottom are now broken off as well.
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Aren't these pictures of an original TF-101, rather than a Prime? The design of the back cover is a bit of a give away.
TheKraken said:
Aren't these pictures of an original TF-101, rather than a Prime? The design of the back cover is a bit of a give away.
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Lol, what? TF101 is thick and brown, doesn't have tapered edges like the Prime. That's a Champagne Gold tapered edge slightly covered up by a Skinomi carbon-fiber skin.
Anyway, that sucks. Wouldn't the part itself be interchangeable with TF101 counterpart? Or would they maybe be routed differently? Didn't look at the linked parts, is that what they were?
buxtahuda said:
Lol, what? TF101 is thick and brown, doesn't have tapered edges like the Prime. That's a Champagne Gold tapered edge slightly covered up by a Skinomi carbon-fiber skin
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Yup, you're right. My mistake.
Have to say, I'm not liking that Skinomi skin compared to the Prime's spun metal finish.
TheKraken said:
Yup, you're right. My mistake.
Have to say, I'm not liking that Skinomi skin compared to the Prime's spun metal finish.
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Yeah, it also is too abrasive of a surface. Protects the Prime and all, but be careful with expensive wooden tables, and it's rubbing the fake leather off my minisuit case. I actually just took it off the keyboard so it's only on the Prime now. Once I tire of it altogether, I think I'm just going to put Skinomi's clear cover on the entire thing; keep it protected and pretty
Sent from my Transformer Prime TF201 using XDA Premium HD via my tethered HTC Vision
TheKraken said:
Aren't these pictures of an original TF-101, rather than a Prime? The design of the back cover is a bit of a give away.
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LMFAO at this. =)
As far as CID, the guy could have given you an RMA number just to get rid of you. I hate to be so blunt about it but you MAY have a fight on your hands with this one. They MAY tell you since its CID you have to pay shipping both ways, now I am not saying that it IS CID but they may claim it to be.
I wish ya the best of luck with it and let us know how it goes.
Sent from my EPAD using Tapatalk 2
Something to look into before you send it off. I was looking for a new credit card yesterday and I noticed that bank of america and amex and maybe other cards offer a shopping service where:
Within 90 days, if your item is stolen or damaged, they will cover it 100%.
bottom line: CALL YOUR CREDIT CARD COMPANY to see if they'll cover it, if Asus tries to charge you for it.
From other people's stories, they may just call it customer induced damage (CID) and try to charge you for it.
Good luck though!
nhshah7 said:
Something to look into before you send it off. I was looking for a new credit card yesterday and I noticed that bank of america and amex and maybe other cards offer a shopping service where:
Within 90 days, if your item is stolen or damaged, they will cover it 100%.
bottom line: CALL YOUR CREDIT CARD COMPANY to see if they'll cover it, if Asus tries to charge you for it.
From other people's stories, they may just call it customer induced damage (CID) and try to charge you for it.
Good luck though!
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Yeap, thats a 100% amex only thing, and only if you purchased it on their card. Definately nice though to know thats in your back pocket if you carry one.
Screwedupsmitty said:
Yeap, thats a 100% amex only thing, and only if you purchased it on their card. Definately nice though to know thats in your back pocket if you carry one.
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i think i might have seen that on the bofa website too. doesn't hurt to call up and ask though
Sent from my Transformer Prime TF201 using XDA Premium HD app
My wife's Rezzie has a cracked screen. Nothing seems to have caused it. All was fine when she put it on the counter. An hour later, it's got cracks running all across it. The digitizer still works. It doesn't appear that any shards have worked loose.
A quick check on eBay shows that used Rezounds are going for around $200. That's not a great deal, since we've got a discounted upgrade available at VZW (though we'd have to extend our contract -- yuk). The phone is off warranty and doesn't have insurance on it any more.
There's an excellent repair place near where we live that can do the work in an hour, but they charge about $175. The parts seem to be available on Amazon for about $30-$50. However, the quality and results for DIY repairs appears to be somewhat mixed, and the process looks to be a bit involved.
So -- do we leave the phone as-is? Try and repair it ourselves? Send it in for repair? Buy a used one? Buy something else? Interested in y'all's thoughts.
Personally, and I say personally cuz I'm good with detail and following instructions, I'd say try to fix it your self if you mess up your out like fifty bucks and have to get a new phone anyways.. but that's just me I just ordered a LCD, digitizer, and tools off eBay for my incredible gonna give it a try my self in few days.
Sent from my ADR6425LVW using xda app-developers app
jldeitch said:
My wife's Rezzie has a cracked screen. Nothing seems to have caused it. All was fine when she put it on the counter. An hour later, it's got cracks running all across it. The digitizer still works. It doesn't appear that any shards have worked loose.
A quick check on eBay shows that used Rezounds are going for around $200. That's not a great deal, since we've got a discounted upgrade available at VZW (though we'd have to extend our contract -- yuk). The phone is off warranty and doesn't have insurance on it any more.
There's an excellent repair place near where we live that can do the work in an hour, but they charge about $175. The parts seem to be available on Amazon for about $30-$50. However, the quality and results for DIY repairs appears to be somewhat mixed, and the process looks to be a bit involved.
So -- do we leave the phone as-is? Try and repair it ourselves? Send it in for repair? Buy a used one? Buy something else? Interested in y'all's thoughts.
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I got my replacement glass/digitizer for $20.
Just be careful to document all your steps if you do it yourself, as I forgot to put the pieces for the capacitive lights back in.
Hey everyone, I'm new here and looking for some help regarding a RMA.
I have been arguing with ASUS for the past few months, bought the tablet secondhand so I dont have any warranty from a retailer. However the tablet was in warranty with ASUS when I sent it and ASUS agreed to pick it up and deliver to their service center in the Czech Republic free of charge. I choose to return it because of the screen starting to come loose on the right side of the tablet but I'd also had the weak wi-fi problem, so i was hoping that could be taken care of as well. Both these problems are very common and are pretty much confirmed as manufacturing issues so I believed it would be taken care of by ASUS.
After a few weeks with their repairer I get the dreaded CID, meaning customer induced damage. I was really surprised to hear that I was being accused of damaging the tablet as it was in pristine condition apart from a slightly loose screen, so I queried and found out that the tablet had a dented corner. I knew this could not have been caused by me as the tablet was sent undamaged and also packaged very securely. I then asked ASUS for pictures of the damage as I couldn't really believe them saying it was damaged.
When they came back to with pictures i was shocked to see that my tablet looked like it had been chucked about a few times with some pretty big dents to the bottom left corners of the tablet and the dock. There were also multiple scratches on the device and the screen was now visibly loose. Luckily i actually took pictures and a video of my tablet just before I had sent it away so I could prove that when I had asked for an RMA and sent the tablet it was still undamaged. After a loads of back and forth with customer support who all assured my that my case was escalated to management, I filed a complaint with ASUS and finally got in touch with a senior employee of ASUS. This dude looked at my case, contacted the repairer to get the full story and finally found out that the damage wasn't from me. He promised that my tablet would be repaired completely and that the cosmetic damage would also be taken care of ASAP.
A week later I get a text from DHL saying my tablet has been picked up from SMS Infocom service center and will be delivered soon. I get another text the following morning saying my tablet is out for delivery, which really impressed me as one day delivery from the Czech Republic to Northern Ireland wouldn't have been easy or cheap. Waited in the house for the package and it came in the early afternoon. When I opened it I was once again shocked as I'd received a dented and scratched tablet. I checked the serial number and they all were correct, looked in the box to find repair documents for a TF300 and a set of instruction for a TF101 ? Obviously the repair center didn't bother fixing anything on the tablet and sent me some random documents lying about to fill up the box.
Straight away I contact ASUS to tell them what happened, Customer services have no clue as to whats actually going on and it has taken them almost two weeks to look at the video and confirm that nobody even tried to repair it. The loose screen problem is so bad that the top part of the screen doesn't fit in the chassis and pops out from time to time exposing the inside of the tablet.
Any help or advice would be much appreciated, the ASUS customer advisers are a joke and fail to do anything really.
Hallo.
I shoulder a problem similar of yours and I want to contact a senio employee of ASUS as you have already done. I please you to sent me the phone number, the email account and the name of this person in order to call him or the phone number of the headquarters of ASUS.
They have my tablet 35 days without I know why they cannot fix it.
Thank you in advance
Manolis
You ever get it back?