Charging my phone earlier, nothing unusual or different, basically just using the usb wall charger like i always do. Finished charging so i unplugged it from the phone only i noticed a little piece of plastic had fallen out of the charging slot.
On inspection it looks like the plastic covers the pins, id have to assume its to protect them from being bent. The top pins still have the plastic piece there as i cant see the pins but the bottom pins are now visible, i've never seen those pins before so its definately where the plastic has come from.
I can actually put the plastic back in there but its very loose and could fall out with ease. It also pops out again if i insert the charger and unplug it ...
Question is, should i worry about this and is it fixable, i have thought about super glueing it. At the moment im extremely worried if i try to charge the phone that those pins will bend as theres nothing to really protect them now.
Also i do own the phone, bought it earlier this year from Tesco's around January time so its not even over 12 months. With that in mind i could probably walk into tesco's and get a refund or replacement. This might be my best option but i dont think tesco stock the phones anymore.
What should i do, try and fix it, ignore it, or send it back to tesco's ?
a replacement is an option, but tesco thats smooth its like someone in america getting the phone from walmart lol, If you don't wanna take it back superglue the end but DO NOT PUT IT IN YOUR PHONE TILL THE GLUE HAS DRIED, sorry thought that was needed, superglue is not conductive so wont cause any issues. good luck though.
You forgot one option, and probably the best one in your situation: contact the manufacturer. If the place you bought it from doesn't have it anymore, then you still have the manufacturer warranty and should be using that.
gdavies08 said:
a replacement is an option, but tesco thats smooth its like someone in america getting the phone from walmart lol, If you don't wanna take it back superglue the end but DO NOT PUT IT IN YOUR PHONE TILL THE GLUE HAS DRIED, sorry thought that was needed, superglue is not conductive so wont cause any issues. good luck though.
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After some thought im thinking returning to tesco is my best option, if i went down the superglue method and it didnt work id be stuck as i couldnt return it then. Even if they dont have any replacements which is likely as it was only on offer for a short period i can get my refund and go off and buy another streak elsewhere.
Thanks for the superglue tip, i'll have to remember that for any future glueing projects . Super advice that.
Strephon Alkhalikoi said:
You forgot one option, and probably the best one in your situation: contact the manufacturer. If the place you bought it from doesn't have it anymore, then you still have the manufacturer warranty and should be using that.
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This is always an option but from past experience dell are terrible, you usually end up with a replacement thats scratched and dirty. Either that or they refuse to honour the warranty and blame you forcing you to pay for the repair, i had a really tough time with them over a laptop a few years ago. Never again if i can help it.
I have had a pretty good experience with Dell exchanging my phone, but the first replacement unit was also defective. Very clean, however ;-)
Sent from my Dell Streak using Tapatalk
Same thing happened to me and many others. It is not covered by Dell warranty, so hopefully your store will replace.
I was told by the Dell rep at their support outlet that it is a common issue, which is why Dell has moved to mini-usb. However Screen and Charge Port issues are not covered under warranty so they would not replace.
I said to the guy, so am I to throw away a 3 month old phone???
I lodged a complaint with Dell Asia and US but was shot down both times.
In the end I had to pay for an electronics guy to solder a new PDMI port (hence voiding the remaining 9 months warranty).
Related
Hey all, I have a Streak I bought last Christmas and ended up dropping and breaking the screen. It is still under warranty, aside from the sticker being missing on the one torx screw. Its still in mint condition physically with no scratches. All of a sudden the cameras quit working the other day. It wont connect to them, and I know its software and not a hardware issue caused by me repairing the screen. I cannot remember which screw had the sticker on it an would like to replace the phone through warranty. Can anyone tell me which screw the sticker was located on? Any other information would be helpful too, as in the type of sticker or diameter. I know it was pretty thin and white, as the torx driver when right through it with no effort. Or how hard are they to take off and put back on? Could I get the new phone and take it off fairly easily and throw it on the old one before I send it in?
u mean screw under the home plate or under the earpiece plate? if yes thn thr is no warranty sticker i just check mine.
Really? Mine had one under the home place I believe. Cant remember which screw it was exactly, think there is three. But if yours didnt have a sticker at all I wonder if Ill be alright sending it in as is?
I've replaced my screen a few times and I had no warranty stickers on the screws
Please use the Q&A Forum for questions Thanks
Moving to Q&A
Dropped my Atrix before i got me a casing for it.
I want to know how is the quality of the replacements glass wise is it still gorilla glass or?
I got my screen replaced at youbreak Ifix. The screen is identical, just be careful that it gets seated well or you will get a lot of dust under the screen..drives me crazy!
Sent from my MB860 using Tapatalk
If you haven't already bought one take a look at this at ebay,
http://www.ebay.com/itm/OEM-Motorol...052?pt=LH_DefaultDomain_0&hash=item3cc340bee4 .
It is the digitizer and frame assembly. I just bought one of these for mine and I gotta say that I could not be any happier. For one it is OEM. Another I didn't have to seperate the frame from the glass or mess with glue tape. It is a b!tch connecting the ribbon cable back to the mainboard. But other than that it is an easy repair.
Oh, it looks absolutely brand spankin' new.
i replaced my digitizer with a part i got from amazon, big mistake, it was so much worse, looked identical but was just aweful, luckily moto replaced it for free as now i didnt have a broken screen it was still under warranty! good as new now.
edit: also looking at that post above, if you are going to do it yourself having it come with the frame would be great as mine didnt, so i had to use a hairdrier to heat up the glue holding the digitizer to the frame, real PITA
Yeah you're right ears1991, it was nice and easy not having to worry with separating the glass from the frame and then reattaching the new one. My phone looks better than ever. On the very first day that I ever owned it I handed it to my 24 year old son and he immediately dropped it. It put a nice gouge it the glass so until now I have never really had an Atrix that looked new.
JdgM3NT4L said:
If you haven't already bought one take a look at this at ebay,
http://www.ebay.com/itm/OEM-Motorol...052?pt=LH_DefaultDomain_0&hash=item3cc340bee4 .
It is the digitizer and frame assembly. I just bought one of these for mine and I gotta say that I could not be any happier. For one it is OEM. Another I didn't have to seperate the frame from the glass or mess with glue tape. It is a b!tch connecting the ribbon cable back to the mainboard. But other than that it is an easy repair.
Oh, it looks absolutely brand spankin' new.
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do you have instructions on how you fixed it or a youtube video, and also what tools did you need to fix it? my digitizer has been acting crazy and I need to replace it.
yea youtube video called
replacing atrix digitizer
from Repair universe
problem is thwy only show how to *completly disasemble it
they dont show how to put it back together
ltdanno360 said:
yea youtube video called
replacing atrix digitizer
from Repair universe
problem is thwy only show how to *completly disasemble it
they dont show how to put it back together
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Click to collapse
DONT USE REPAIR UNIVERSE! Horrible customer service, no phone support, slow ass shipping even tho I paid extra for next day (got it in same time as regular shipping) and gave me the run around when they sent me a defective digitizer first time. Took me nearly a month from order to get what i paid for and only after I threatened to notify BBB of their horrible service.
pre4speed said:
DONT USE REPAIR UNIVERSE! Horrible customer service, no phone support, slow ass shipping even tho I paid extra for next day (got it in same time as regular shipping) and gave me the run around when they sent me a defective digitizer first time. Took me nearly a month from order to get what i paid for and only after I threatened to notify BBB of their horrible service.
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The queen has spoken yea they suck!
Sent from my MB860 using Tapatalk
quinto0827 said:
do you have instructions on how you fixed it or a youtube video, and also what tools did you need to fix it? my digitizer has been acting crazy and I need to replace it.
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I watched this video and only needed a small phillips screwdriver and a prytool. I haven't found a video where they show it going back together... Just reverse the steps and you'll be ok. The only hard part was getting one of the ribbon cables back in place. And I gotta say that cable was a b!tch. But I have large fingers and I still got it. So if you have some degree of patience and aren't afraid of messing with tiny stuff go for it.
thanks a lot. i just ordered from the person you suggested from eBay. ill give an update when it comes on Thursday and I replace it.
Cool, I just took my daughters apart, it is dead. I thought that maybe if I disconnected and reconnected the mainboard that maybe it would help. No dice. But I did find that using a pair of locking forceps helped a lot with the cables. Actually it was really, really easy. So if you have a pair, or know someone who works at a hospital that can get a pair, it is worth the trouble. Good Luck.
i just fixed, worked like a charm. and you were right, those damn ribbon cables were a pain. i can finally type regular letters again. lol.
That's great. Was yours pretty much new looking? Mine looks great, there are two tiny dimples on the upper bezel but they aren't easy to see. It's still a 9/10.
Of course it happens 1 day after the return period. Hopefully this will be covered by Asus and not turn into a RMA nightmare. Does anybody have any info if this is an easy fix? Also my battery is draining at a more rapid speed too. Could these problems be related? The last 2 pins on the bottom are now broken off as well.
-UPDATE- 6/1/12
Sent it out for an RMA on May 18th, one day before my 30 day RMA would expire. I got it back from Asus after a couple little scares. First, I forgot to take out my Class 10 32gb Micro SD card. I went on to the support chat and they said it was no problem and happens all the time. I called customer service after and they made an addendum to my RMA saying an SD card was included. After about a week and a half of the status saying "Repairing" it finally changed to "Waiting for customer reply OOW-CID" I again went straight to support chat and they guy told me that it might be a case of Customer Induced Damage. I explained that it was most definitely not CID. He told me to call and explain my case becomes sometimes it turns out not to be CID. Procrastination got the best of me and I forgot to call. Next thing I know I get an email saying Asus shipped my Prime back. At this point I just hoped for the best. Coming home June 1st I see a little package right outside my door. All the time wondering why Fedex didn't have anyone sign for it like the directions say. Someone could have a nice little tablet assuming they were brave enough to take it off my steps. Opened it up and BAM! Fixed good as new!!!! SD returned and everything! The only thing that I was a little puzzled by was they gave me back my crappy broken cord. Which is what started this whole thing in the first place. I don't really care about that since I got another one off eBay for like 8 bucks. So here's the breakdown:
Pros-
Fixed for free
SD card was taken care of
Only 12 calendar days (not work days) until it was back in my hands
No new scratches/dents/cracks/bleeding/anything from being opened and worked on
Very helpful customer service
Cons-
Didn't replace cord (No big deal)
Put me on that short list of people that had a very positive RMA experience. I thing Asus is starting to get it's shizz together after some less that stellar RMA performances. I sent mine to the Texas facility BTW.
Explodee said:
Of course it happens 1 day after the return period. Hopefully this will be covered by Asus and not turn into a RMA nightmare. Does anybody have any info if this is an easy fix? Also my battery is draining at a more rapid speed too. Could these problems be related? The last 2 pins on the bottom are now broken off as well.
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Its not a factory flaw (although i think the connector on the tablet is asking for it), I'm afriad, youll be liable for the repair.
Battery drain could well be bacause there are pins shorting on each other, try to seperate any that are touching with tweezers etc (carefully)
Any idea how much they will charge?
I have similar damage to my dock (not tablet). It got dropped while being charged & landed on connector. Both cable & dock connector damaged. Definately a weak point!
I contacted ASUS UK who's only suggestion was return for repair (at quite a high MINIMUM cost).
Instead, I've obtained a new dock from the USA - probably cheaper than a repair.
I've also managed to obtain new connectors and will attempt my own repair.
paulpuk said:
I have similar damage to my dock (not tablet). It got dropped while being charged & landed on connector. Both cable & dock connector damaged. Definately a weak point!
I contacted ASUS UK who's only suggestion was return for repair (at quite a high MINIMUM cost).
Instead, I've obtained a new dock from the USA - probably cheaper than a repair.
I've also managed to obtain new connectors and will attempt my own repair.
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Where did you get a new dock connector? I was looking around and couldn't find a replacement part.
I'm not 100% certain until they arrive, but I think the connectors are made by TE connectivity, either part number 2129260-2 or 2129273-1
I have ordered mine from Mouser Electronics
uk.mouser.com/ProductDetail/TE-Connectivity/2129276-1/?qs=UlfnwZ2x8nSgxOi2zKjuCA%3d%3d
There is a Data Sheet available from this page that provides information on the range.
Explodee said:
Of course it happens 1 day after the return period. Hopefully this will be covered by Asus and not turn into a RMA nightmare. Does anybody have any info if this is an easy fix? Also my battery is draining at a more rapid speed too. Could these problems be related? The last 2 pins on the bottom are now broken off as well.
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if its been less than 90 days since purchase, I think you can buy a squaretrade warranty ...check out the site or call and ask them what the policy is.
Read through this thread it will give you a better grasp on them:
http://forum.xda-developers.com/showthread.php?t=1471404&highlight=squaretrade
Try http://www.asusparts.eu/index.php?cPath=222155_222535
not exactly sure what the part number would be .. you might have to take yours apart to find that out first
how did you do that?
How did it happen? Is there a way to say how it happened that's not far from the truth but sounds a little more in your favor? Something like : I was having difficulty connecting the power supply since I got it and thought it wasn Edit: wasn't right and now it looks like this and won't work anymore?
I'd also change the pic to a little farther away. While it's good for us it looks bad on your part showing it that close up to Asus. Don't know but maybe they would have you send a pic before you send the tab to determine if it is covered.
I think I would just act like I don't know exactly how it happened and see what they say. I think they would cover it because it is so new.
I made a request about a week ago on the Asus site but they were way too slow to respond so I called them up yesterday. I had a very helpful guy on the phone talking to me who was asking me all the questions. I told him that I am super careful with this thing and gadgets in general. (Never lost a phone, or even broken one. Same with all my computers/mp3 players and so on) I had a case and screen protector ordered even before I bought my Prime. I told him the cable must have been crappy and it totally screwed up the inside connector. He put me on hold after I gave him my whole spiel and came back with a RMA number and instructions/e-mails to be sent out for service. I am posting on here to see if anyone had a similar experience and also to see if this would be covered. I read in the e-mail that physical damage is not covered. But if the cord is faulty and caused this then it would be covered right? And since I was given RMA authorization does that mean I'm in the clear? Or am I sending it away for 3 weeks for them to just say tough break sucka, we don't cover that.
It's possible it could be covered but best believe they will check to see if this was user induced damage(U.I.D). If they don't cover it and you're within 90 days of purchase, just buy the squaretrade warranty that covers physical damage. It'll be cheaper than paying Asus to fix it if they decide not to cover it. I seriously doubt someone would intentionally break the only source of power for the device but Asus could see it as user caused damage by not handling the plug Right.
Your story makes me Leary now of constantly using the prime while plugged up. I don't want to stress the 40pin connector to break like yours did.
Good luck! Remwber square trade of you within that 90 day window and if Asus denies you coverage.
Explodee said:
Of course it happens 1 day after the return period. Hopefully this will be covered by Asus and not turn into a RMA nightmare. Does anybody have any info if this is an easy fix? Also my battery is draining at a more rapid speed too. Could these problems be related? The last 2 pins on the bottom are now broken off as well.
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Aren't these pictures of an original TF-101, rather than a Prime? The design of the back cover is a bit of a give away.
TheKraken said:
Aren't these pictures of an original TF-101, rather than a Prime? The design of the back cover is a bit of a give away.
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Lol, what? TF101 is thick and brown, doesn't have tapered edges like the Prime. That's a Champagne Gold tapered edge slightly covered up by a Skinomi carbon-fiber skin.
Anyway, that sucks. Wouldn't the part itself be interchangeable with TF101 counterpart? Or would they maybe be routed differently? Didn't look at the linked parts, is that what they were?
buxtahuda said:
Lol, what? TF101 is thick and brown, doesn't have tapered edges like the Prime. That's a Champagne Gold tapered edge slightly covered up by a Skinomi carbon-fiber skin
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Yup, you're right. My mistake.
Have to say, I'm not liking that Skinomi skin compared to the Prime's spun metal finish.
TheKraken said:
Yup, you're right. My mistake.
Have to say, I'm not liking that Skinomi skin compared to the Prime's spun metal finish.
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Yeah, it also is too abrasive of a surface. Protects the Prime and all, but be careful with expensive wooden tables, and it's rubbing the fake leather off my minisuit case. I actually just took it off the keyboard so it's only on the Prime now. Once I tire of it altogether, I think I'm just going to put Skinomi's clear cover on the entire thing; keep it protected and pretty
Sent from my Transformer Prime TF201 using XDA Premium HD via my tethered HTC Vision
TheKraken said:
Aren't these pictures of an original TF-101, rather than a Prime? The design of the back cover is a bit of a give away.
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LMFAO at this. =)
As far as CID, the guy could have given you an RMA number just to get rid of you. I hate to be so blunt about it but you MAY have a fight on your hands with this one. They MAY tell you since its CID you have to pay shipping both ways, now I am not saying that it IS CID but they may claim it to be.
I wish ya the best of luck with it and let us know how it goes.
Sent from my EPAD using Tapatalk 2
Something to look into before you send it off. I was looking for a new credit card yesterday and I noticed that bank of america and amex and maybe other cards offer a shopping service where:
Within 90 days, if your item is stolen or damaged, they will cover it 100%.
bottom line: CALL YOUR CREDIT CARD COMPANY to see if they'll cover it, if Asus tries to charge you for it.
From other people's stories, they may just call it customer induced damage (CID) and try to charge you for it.
Good luck though!
nhshah7 said:
Something to look into before you send it off. I was looking for a new credit card yesterday and I noticed that bank of america and amex and maybe other cards offer a shopping service where:
Within 90 days, if your item is stolen or damaged, they will cover it 100%.
bottom line: CALL YOUR CREDIT CARD COMPANY to see if they'll cover it, if Asus tries to charge you for it.
From other people's stories, they may just call it customer induced damage (CID) and try to charge you for it.
Good luck though!
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Yeap, thats a 100% amex only thing, and only if you purchased it on their card. Definately nice though to know thats in your back pocket if you carry one.
Screwedupsmitty said:
Yeap, thats a 100% amex only thing, and only if you purchased it on their card. Definately nice though to know thats in your back pocket if you carry one.
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i think i might have seen that on the bofa website too. doesn't hurt to call up and ask though
Sent from my Transformer Prime TF201 using XDA Premium HD app
My wife's Rezzie has a cracked screen. Nothing seems to have caused it. All was fine when she put it on the counter. An hour later, it's got cracks running all across it. The digitizer still works. It doesn't appear that any shards have worked loose.
A quick check on eBay shows that used Rezounds are going for around $200. That's not a great deal, since we've got a discounted upgrade available at VZW (though we'd have to extend our contract -- yuk). The phone is off warranty and doesn't have insurance on it any more.
There's an excellent repair place near where we live that can do the work in an hour, but they charge about $175. The parts seem to be available on Amazon for about $30-$50. However, the quality and results for DIY repairs appears to be somewhat mixed, and the process looks to be a bit involved.
So -- do we leave the phone as-is? Try and repair it ourselves? Send it in for repair? Buy a used one? Buy something else? Interested in y'all's thoughts.
Personally, and I say personally cuz I'm good with detail and following instructions, I'd say try to fix it your self if you mess up your out like fifty bucks and have to get a new phone anyways.. but that's just me I just ordered a LCD, digitizer, and tools off eBay for my incredible gonna give it a try my self in few days.
Sent from my ADR6425LVW using xda app-developers app
jldeitch said:
My wife's Rezzie has a cracked screen. Nothing seems to have caused it. All was fine when she put it on the counter. An hour later, it's got cracks running all across it. The digitizer still works. It doesn't appear that any shards have worked loose.
A quick check on eBay shows that used Rezounds are going for around $200. That's not a great deal, since we've got a discounted upgrade available at VZW (though we'd have to extend our contract -- yuk). The phone is off warranty and doesn't have insurance on it any more.
There's an excellent repair place near where we live that can do the work in an hour, but they charge about $175. The parts seem to be available on Amazon for about $30-$50. However, the quality and results for DIY repairs appears to be somewhat mixed, and the process looks to be a bit involved.
So -- do we leave the phone as-is? Try and repair it ourselves? Send it in for repair? Buy a used one? Buy something else? Interested in y'all's thoughts.
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Click to collapse
I got my replacement glass/digitizer for $20.
Just be careful to document all your steps if you do it yourself, as I forgot to put the pieces for the capacitive lights back in.
I noticed yesterday small cracks appearing round the edges of the openings in the white back of my S3. I've emailed Samsung to see what they will do about it but thought i'd see if anyone has had issues like this. I dont take the cover off my phone very often and i'd say it's been off less than 10 times since i've owned it (July).
gooshy said:
I noticed yesterday small cracks appearing round the edges of the openings in the white back of my S3. I've emailed Samsung to see what they will do about it but thought i'd see if anyone has had issues like this. I dont take the cover off my phone very often and i'd say it's been off less than 10 times since i've owned it (July).
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My brother's S3 had that and he barely removed it since he is using a case. Like once a month. It has been an issue since the beginning. You have to buy a new back cover if you can't live with that. Or a case.
Be aware these are some of the weakest parts of the case, if when removing the case you bend it back to far this may occurr. What is too far?, when that was
To open the case you should only pull it back ebnough to get your fingle nails under it and then pull it back and off without bending any of it, this is possible, i've had mine off numerous times this way with no damage at all.
New backs cost naff all though, just replace it fella.
Show iSheep why a removable back is so awesome... Get on ebay and buy a new one, they are really cheap (thank you plastic) then laugh at the iSheep you know who have to send it in for service when their precious chicken foil gets scratched.
delsus said:
Show iSheep why a removable back is so awesome... Get on ebay and buy a new one, they are really cheap (thank you plastic) then laugh at the iSheep you know who have to send it in for service when their precious chicken foil gets scratched.
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nexus 4
respider said:
nexus 4
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Busted.
Sent from my Galaxy Nexus using Tapatalk 2
respider said:
nexus 4
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Offtopic, but wow!! That's a scary avatar
i take mine off all the time!!!! and i have NOOOO ISSUES
delsus said:
Show iSheep why a removable back is so awesome... Get on ebay and buy a new one, they are really cheap (thank you plastic) then laugh at the iSheep you know who have to send it in for service when their precious chicken foil gets scratched.
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This ^^
Samsung will probably claim user damage and take no responsibility anyway so hit ebay and get a new one.
Take the chance and show the iSheep what customization is all about - I've even seen a carbon fibre one for less than $10. A regular plastic one is even cheaper and there are all kinds of covers, plenty to choose from.
I have a crack like that too. And the white around the Samsung letters have also started flaking off.
9000r said:
I have a crack like that too. And the white around the Samsung letters have also started flaking off.
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Buy one from ebay, you can buy metal/poly-carbonate and other sexy backs, or a very cheap regular one.
my white:silly: iphone 3gs developed similar cracks all by its self , i think something is wrong with the quality cuz my 3 weeks old galaxy s3 doesnt have any yet hopefully not in the future
Thanks for the responses, but I think a lot of people are missing the point. The back case is not fit for purpose. Yes I could easily go onto eBay and buy a new one and there are loads on there to choose from. As for iSheep, I've owned 4 iPhones previously and if I had this issue with any of them whilst still in warranty, Apple would have replaced my handset with out much hassle.
If Samsung ever get back to my support query and suggest that the cracks are caused by myself i'll be really disappointed. People can complain all they want about Apple products but their customer service is second to none when devices are still in warranty.
Flame away......
Same problem with my back cover, and only one point I change battery twice a day I will regular basics since 3 month so I do expect some wear and tear
Sent from my GT-I9300 using Tapatalk 2
gooshy said:
Thanks for the responses, but I think a lot of people are missing the point. The back case is not fit for purpose. Yes I could easily go onto eBay and buy a new one and there are loads on there to choose from. As for iSheep, I've owned 4 iPhones previously and if I had this issue with any of them whilst still in warranty, Apple would have replaced my handset with out much hassle.
If Samsung ever get back to my support query and suggest that the cracks are caused by myself i'll be really disappointed. People can complain all they want about Apple products but their customer service is second to none when devices are still in warranty.
Flame away......
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Actually, from someone who worked at an applecare call center, I will disagree. We were actually instructed to always try to make it the user's fault if possible. It's easier than one would think. That and gut customers saying they're only covered for 1 year when you actually have 2 under Europe's laws. Only when the customer insist A LOT and starts citing laws, were we allowed to escalate the call to a second tier operator who'll still try but most likely end up complying with the customer's request for that 2nd year.
I could go on forever with the **** they have us pull on the customers (some are real asshats that actually deserve though)
Not saying Samsung's any better, I actually don't know how Samsung's service is (hell, I'm actually not expecting it to be any better) but trust me, Apple is not there for the customer, that I know. If you experienced better with Apple, I'll actually be glad since I wasn't cool with their behavior by any means.
Let us know how it turns out please
I bent mine in half and all the paint fractured on it, thought they were really flexible, I guess not
I few months ago i posted a thread with this same issue...
well, a few weeks later, I managed to fix my problem with a "non-cientific" method... to say at least... but it worked for me, don't know why... I removed the back cover... plugged the usb cable on the phone and put the back cover back to the phone with the usb cable plugged in... checked to see if it was properly fitted ... and believe it or not.. the crack on back case was gone...
give it a try... maybe works for you too