Hey all, I have a Streak I bought last Christmas and ended up dropping and breaking the screen. It is still under warranty, aside from the sticker being missing on the one torx screw. Its still in mint condition physically with no scratches. All of a sudden the cameras quit working the other day. It wont connect to them, and I know its software and not a hardware issue caused by me repairing the screen. I cannot remember which screw had the sticker on it an would like to replace the phone through warranty. Can anyone tell me which screw the sticker was located on? Any other information would be helpful too, as in the type of sticker or diameter. I know it was pretty thin and white, as the torx driver when right through it with no effort. Or how hard are they to take off and put back on? Could I get the new phone and take it off fairly easily and throw it on the old one before I send it in?
u mean screw under the home plate or under the earpiece plate? if yes thn thr is no warranty sticker i just check mine.
Really? Mine had one under the home place I believe. Cant remember which screw it was exactly, think there is three. But if yours didnt have a sticker at all I wonder if Ill be alright sending it in as is?
I've replaced my screen a few times and I had no warranty stickers on the screws
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Hey guys,
My white unlocked Hero has sustained some nasty body scratches plus it is starting to turn yellow. I'm considering a full body replacement. I was only able to find this:
http://cgi.ebay.com/GENINUE-HOUSING-FACEPLATE-FACIA-GOOGLE-G3-HTC-
HERO-WT_W0QQitemZ280402919652QQcmdZViewItemQQptZPDA_Accessories?hash=item41495100e4
Do you think that it's going to be as good as the original one? The seller claims that it's genuine, What do you think?
I found a site that has both the black and white housing for the gsm hero.
http://www.truesupplier.com/faceplate-housing-cover-for-htc-hero-g2-touch-white-color-pr-18489.html
How do I know that it's genuine? or at least as good as the original HTC cover?
slimfady said:
How do I know that it's genuine?
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The web page is called "truesupplier.com". OF COURSE its genuine
How hard is it to change the housing anyway?
by changing housing you will probably break phone trust me ... and truesupplier housing is oem not genuine by looks of it..
He might not break it if he's careful, and has the proper tools. I've taken apart a few phones without causing any problems.
So unless i'm handy at doing these things, I should not do it myself?
What if I have our local HTC agent do it? Will it at least look as good as new?
i have the white hero and would love to put the black case on it.
the site mentioned above says it comes with the tools needed to change the cover, has any tried doing this?
i would love to go for it but don't want to f*&k my phone up!
i think its not so difficult to switch the cover if you take off the backcover there are 6 screws than open the case from the top of the mobile phone and pull it off
but becarefull maybe there are flatcables from die lcd or the trackball just make it slow and be carefull all the time
and maybe you can find a dissembly how to in google
peace
this site has pics of disassembly of a hero but it's in russian.
http://www.pdacenter.ru/razborka/htc_hero/
If you have to pry the phone open use something plastic so you dont damage the original case. Just in case the ebay housing is rubbish.
hawwy said:
by changing housing you will probably break phone trust me ... and truesupplier housing is oem not genuine by looks of it..
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whats the difference between oem and genuine
any1 bought replacement white hoising? mine is getting yellow. so need to buy a back cover.
Thinking of buying one myself. I accidentally dropped mine on the tiled floors of my workplace toilets LOL (luckily not IN the toilet). so now there's a little nick on the top left corner of the case.
If this is your first time you will probably scratch the covers but nothing more. You need to be very patient and i will suggest take a look to a good tutorial.
iopened my hero 1 week ago and its so easy maybe in the next days i will upload a video in youtube
bye
I bought the ebay one. It's surprisingly well built (Not Teflon though).
The sad part is that my touch screen got screwed up during the installation. The bottom part of the screen is no longer functional and the sensitivity is messed up overall. Did the replacement in a local phone shop.
Now trying to find a way to fix it.
gyounut said:
iopened my hero 1 week ago and its so easy maybe in the next days i will upload a video in youtube
bye
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That would be greatly appreciated!
hmm do you want to sell me your backplate of your old case? i need it please
and to fix your problem : you need a new display glas with digitizer
to remove your old glas: use a hairdryer, you have to heat up the old clue of the old glas and than you can push it easily out of the frame but be carefull not to heatup the frame, the plastic can deform, maybe you can cover it with aluminium foil from the kitchen
the video of the dissembly will be uploaded tomorrow by me
good night guys!
slimfady said:
I bought the ebay one. It's surprisingly well built (Not Teflon though).
The sad part is that my touch screen got screwed up during the installation. The bottom part of the screen is no longer functional and the sensitivity is messed up overall. Did the replacement in a local phone shop.
Now trying to find a way to fix it.
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Where can I find new display glass for HTC hero? or can I just buy something generic?
I don't mind giving you my old backcover though it's in a very bad shape (which is why I wanted to replace it in the first place).
Minor problem but my phone looks ugly! any one know how to get it back on?
Can you make a more detail question please?
Its a little fiddly but you can push the cover back on, you need to put the retaining tab in first (its idiot proof which way to put the cover on as it will only go one way) either end of the retaining tab will bend enough to get into the hole and your sorted.
Hope this helps.
Well, it depends if it broke off, or it somehow fell out, because if it's broken, your screwed, otherwise do as DABenji says.
If it broke, you might want to see if you could get it repaired on the warranty.
Oxyprime said:
Well, it depends if it broke off, or it somehow fell out, because if it's broken, your screwed, otherwise do as DABenji says.
If it broke, you might want to see if you could get it repaired on the warranty.
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Or buy a replacement cover from sites like cnn.cn.
Charging my phone earlier, nothing unusual or different, basically just using the usb wall charger like i always do. Finished charging so i unplugged it from the phone only i noticed a little piece of plastic had fallen out of the charging slot.
On inspection it looks like the plastic covers the pins, id have to assume its to protect them from being bent. The top pins still have the plastic piece there as i cant see the pins but the bottom pins are now visible, i've never seen those pins before so its definately where the plastic has come from.
I can actually put the plastic back in there but its very loose and could fall out with ease. It also pops out again if i insert the charger and unplug it ...
Question is, should i worry about this and is it fixable, i have thought about super glueing it. At the moment im extremely worried if i try to charge the phone that those pins will bend as theres nothing to really protect them now.
Also i do own the phone, bought it earlier this year from Tesco's around January time so its not even over 12 months. With that in mind i could probably walk into tesco's and get a refund or replacement. This might be my best option but i dont think tesco stock the phones anymore.
What should i do, try and fix it, ignore it, or send it back to tesco's ?
a replacement is an option, but tesco thats smooth its like someone in america getting the phone from walmart lol, If you don't wanna take it back superglue the end but DO NOT PUT IT IN YOUR PHONE TILL THE GLUE HAS DRIED, sorry thought that was needed, superglue is not conductive so wont cause any issues. good luck though.
You forgot one option, and probably the best one in your situation: contact the manufacturer. If the place you bought it from doesn't have it anymore, then you still have the manufacturer warranty and should be using that.
gdavies08 said:
a replacement is an option, but tesco thats smooth its like someone in america getting the phone from walmart lol, If you don't wanna take it back superglue the end but DO NOT PUT IT IN YOUR PHONE TILL THE GLUE HAS DRIED, sorry thought that was needed, superglue is not conductive so wont cause any issues. good luck though.
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After some thought im thinking returning to tesco is my best option, if i went down the superglue method and it didnt work id be stuck as i couldnt return it then. Even if they dont have any replacements which is likely as it was only on offer for a short period i can get my refund and go off and buy another streak elsewhere.
Thanks for the superglue tip, i'll have to remember that for any future glueing projects . Super advice that.
Strephon Alkhalikoi said:
You forgot one option, and probably the best one in your situation: contact the manufacturer. If the place you bought it from doesn't have it anymore, then you still have the manufacturer warranty and should be using that.
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This is always an option but from past experience dell are terrible, you usually end up with a replacement thats scratched and dirty. Either that or they refuse to honour the warranty and blame you forcing you to pay for the repair, i had a really tough time with them over a laptop a few years ago. Never again if i can help it.
I have had a pretty good experience with Dell exchanging my phone, but the first replacement unit was also defective. Very clean, however ;-)
Sent from my Dell Streak using Tapatalk
Same thing happened to me and many others. It is not covered by Dell warranty, so hopefully your store will replace.
I was told by the Dell rep at their support outlet that it is a common issue, which is why Dell has moved to mini-usb. However Screen and Charge Port issues are not covered under warranty so they would not replace.
I said to the guy, so am I to throw away a 3 month old phone???
I lodged a complaint with Dell Asia and US but was shot down both times.
In the end I had to pay for an electronics guy to solder a new PDMI port (hence voiding the remaining 9 months warranty).
Hey,
I accidentally dropped my phone in the toilet. it still works (and the toilet was clean) but the white dot you can see after taking out the battery and looking above the serial code is now red. Is there any way to replace that dot? Are there any other water indicators? My device is under warranty and I want to get it replaced.
there is another water indicator in your battery. you can try to find the water indicator sticker on ebay. i have no idea if they have the exact one.
I have replaced my phone at least 3 times and they always send me my phone first and then I send mine. Do you think they'll check the water indicators and fine me?
also anyone have a picture of a battery with the indicator? Mine is white with red lines dunno if that's cause it's wet or if it's always like that
...
10char
willy101 said:
I have replaced my phone at least 3 times and they always send me my phone first and then I send mine. Do you think they'll check the water indicators and fine me?
also anyone have a picture of a battery with the indicator? Mine is white with red lines dunno if that's cause it's wet or if it's always like that
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They will see it has been in water from the indicators, and then you will be billed full retail for a new phone. My ex tried this herself..............yeah, she peed a little when she got the bill. If you are under contract, they will suspend your service if you don't pay for the replacement. She said FU to AT&T when this happened and changed carriers right away.
That's usually the first thing they ask, probably the first thing they check !
Btw, no such thing as a clean toilet...lol!
Sent from my MB860 using xda premium
the cool thing is it works aside from some memory hiccups and the random alarm going off.
gps and internet work great lol i'll check ebay and let you know
so only 2 indicators right? 1 on the phone and 1 on the battery?
also would this work? http://www.instructables.com/id/Turn-Your-Cell-Phones-quotI-Got-Wetquot-Indic/?ALLSTEPS
Or maybe i can order a new phone and then swap the stickers then send them my busted phone?
willy101 said:
the cool thing is it works aside from some memory hiccups and the random alarm going off.
gps and internet work great lol i'll check ebay and let you know
so only 2 indicators right? 1 on the phone and 1 on the battery?
also would this work? http://www.instructables.com/id/Turn-Your-Cell-Phones-quotI-Got-Wetquot-Indic/?ALLSTEPS
Or maybe i can order a new phone and then swap the stickers then send them my busted phone?
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Click to collapse
I had a problem like yours before, except my Atrix was "damaged" by rain... Everything worked, but I just wanted to get it replaced, so what I did:
1. Ordered this: WATER DAMAGE INDICATOR STICKER FOR HTC DESIRE Z A7272
This is the replacement for the HTC G2, it's the largest water damage sticker size out there. Atrix is 6mm, G2 is 4mm. It works because only 2mm is shown on the Atrix, so that leaves 2mm for error.
2. When it gets to you follow this guide till step 6.
3. On the back cover that you took off you will find the red sticker. Peel it off. Take the HTC sticker and place it so that the white side is facing the right way, the sticky side won't be touching anything.
4. Apply a small piece of tape on the sticky red side to keep it on the casing. Check that you did a good job, and put the phone back together.
5. Get it replaced under warranty!
Thanks guys cheers
I wonder if you could just use like a plain white sticker, like from an address label or something
the only thing i'd be worried about is that they might try getting it wet
You guys do know insurance fraud is a felony right?
I sent in my Atrix a while back because of a dead spot in the digitizer. It came back with a new digitizer and seemed fine until the screen started coming up on the edges. It's almost like they didn't put the adhesive down good enough. I got tired of the screen coming up like it did (Felt spongy and annoying to use) so I got a tag from a shirt and stuck the corner of it into the mic and went all the way around until the screen was free. I put in little drops of super glue to hold the screen down, but I somehow screwed up the ribbon cable and the digitizer no longer works. I checked to see if I could send it in again but it's completely out of warranty. Is there any way I can blame it on them and get them to fix it even if it's out of warranty? Or am I just going to have to buy a digitizer and do it myself? Thanks.
BravoMotorola said:
I sent in my Atrix a while back because of a dead spot in the digitizer. It came back with a new digitizer and seemed fine until the screen started coming up on the edges. It's almost like they didn't put the adhesive down good enough. I got tired of the screen coming up like it did (Felt spongy and annoying to use) so I got a tag from a shirt and stuck the corner of it into the mic and went all the way around until the screen was free. I put in little drops of super glue to hold the screen down, but I somehow screwed up the ribbon cable and the digitizer no longer works. I checked to see if I could send it in again but it's completely out of warranty. Is there any way I can blame it on them and get them to fix it even if it's out of warranty? Or am I just going to have to buy a digitizer and do it myself? Thanks.
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Once you tried to repair it yourself your warranty was gone. Best bet is to order new parts and pay a pro to install.. unless you would like to try it yourself.
Sent from my MB860 using xda premium
you say its 'compltely out of warranty'... are you referring to the warranty running out or the fact you've attempted self-repair?
If you mean that the warranty has run out, the repair that moto did has a seperate warranty and you could try sending it back (conveniently forgetting your bodge job).
you say its 'compltely out of warranty'... are you referring to the warranty running out or the fact you've attempted self-repair?
If you mean that the warranty has run out, the repair that moto did has a seperate warranty and you could try sending it back (conveniently forgetting your bodge job).
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ATT gives you 90 days or the previous warranty time, whichever is longer when you do a warranty return / repair.
if your going to attempt self repair get a digitizer with the bezel already attached, I don't want to think about scraping the digitizer off that is attached with superglue.