I sent in my Atrix a while back because of a dead spot in the digitizer. It came back with a new digitizer and seemed fine until the screen started coming up on the edges. It's almost like they didn't put the adhesive down good enough. I got tired of the screen coming up like it did (Felt spongy and annoying to use) so I got a tag from a shirt and stuck the corner of it into the mic and went all the way around until the screen was free. I put in little drops of super glue to hold the screen down, but I somehow screwed up the ribbon cable and the digitizer no longer works. I checked to see if I could send it in again but it's completely out of warranty. Is there any way I can blame it on them and get them to fix it even if it's out of warranty? Or am I just going to have to buy a digitizer and do it myself? Thanks.
BravoMotorola said:
I sent in my Atrix a while back because of a dead spot in the digitizer. It came back with a new digitizer and seemed fine until the screen started coming up on the edges. It's almost like they didn't put the adhesive down good enough. I got tired of the screen coming up like it did (Felt spongy and annoying to use) so I got a tag from a shirt and stuck the corner of it into the mic and went all the way around until the screen was free. I put in little drops of super glue to hold the screen down, but I somehow screwed up the ribbon cable and the digitizer no longer works. I checked to see if I could send it in again but it's completely out of warranty. Is there any way I can blame it on them and get them to fix it even if it's out of warranty? Or am I just going to have to buy a digitizer and do it myself? Thanks.
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Once you tried to repair it yourself your warranty was gone. Best bet is to order new parts and pay a pro to install.. unless you would like to try it yourself.
Sent from my MB860 using xda premium
you say its 'compltely out of warranty'... are you referring to the warranty running out or the fact you've attempted self-repair?
If you mean that the warranty has run out, the repair that moto did has a seperate warranty and you could try sending it back (conveniently forgetting your bodge job).
you say its 'compltely out of warranty'... are you referring to the warranty running out or the fact you've attempted self-repair?
If you mean that the warranty has run out, the repair that moto did has a seperate warranty and you could try sending it back (conveniently forgetting your bodge job).
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ATT gives you 90 days or the previous warranty time, whichever is longer when you do a warranty return / repair.
if your going to attempt self repair get a digitizer with the bezel already attached, I don't want to think about scraping the digitizer off that is attached with superglue.
Related
Minor problem but my phone looks ugly! any one know how to get it back on?
Can you make a more detail question please?
Its a little fiddly but you can push the cover back on, you need to put the retaining tab in first (its idiot proof which way to put the cover on as it will only go one way) either end of the retaining tab will bend enough to get into the hole and your sorted.
Hope this helps.
Well, it depends if it broke off, or it somehow fell out, because if it's broken, your screwed, otherwise do as DABenji says.
If it broke, you might want to see if you could get it repaired on the warranty.
Oxyprime said:
Well, it depends if it broke off, or it somehow fell out, because if it's broken, your screwed, otherwise do as DABenji says.
If it broke, you might want to see if you could get it repaired on the warranty.
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Or buy a replacement cover from sites like cnn.cn.
Guys,
I have a situation here.. My dell Streak fell down and broke my screen, i called dell warranty and told about it and they said pay 300 usd and get it replaced.. buy i have already ordered my screen from Ebay.. Suddenly my ear piece speaker stopped working.
I don't want to mess things anymore and having to replace them myself. So since my earpiece is not working, should i send the phone to dell so that they might replace the whole phone since screen is broken?
or call them back and say screen broke in my pocket and get a new replacement????
Awaiting suggestions guys.. really need some help here...
Thanks,
Raj
I doubt the glass would break in your pocket, so, if its under warranty, get them to fix the earpiece for you, then when it returns, you can invalidate the warranty replacing the screen yourself.
(InsertNameHere) said:
I doubt the glass would break in your pocket, so, if its under warranty, get them to fix the earpiece for you, then when it returns, you can invalidate the warranty replacing the screen yourself.
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Well .. i had my Streak 5 in my pocket and when i sat down one time, the lcd broke. It didn't get any bumps and it did not fall down. And warranty doesn't replace it.
The irony is that on the box it says "Pocket friendly (tm)" ..
evarring said:
Well .. i had my Streak 5 in my pocket and when i sat down one time, the lcd broke. It didn't get any bumps and it did not fall down. And warranty doesn't replace it.
The irony is that on the box it says "Pocket friendly (tm)" ..
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I am not surprised its possible, best thing to do, put your beloved in a Otterbox Commuter or Defender.
Charging my phone earlier, nothing unusual or different, basically just using the usb wall charger like i always do. Finished charging so i unplugged it from the phone only i noticed a little piece of plastic had fallen out of the charging slot.
On inspection it looks like the plastic covers the pins, id have to assume its to protect them from being bent. The top pins still have the plastic piece there as i cant see the pins but the bottom pins are now visible, i've never seen those pins before so its definately where the plastic has come from.
I can actually put the plastic back in there but its very loose and could fall out with ease. It also pops out again if i insert the charger and unplug it ...
Question is, should i worry about this and is it fixable, i have thought about super glueing it. At the moment im extremely worried if i try to charge the phone that those pins will bend as theres nothing to really protect them now.
Also i do own the phone, bought it earlier this year from Tesco's around January time so its not even over 12 months. With that in mind i could probably walk into tesco's and get a refund or replacement. This might be my best option but i dont think tesco stock the phones anymore.
What should i do, try and fix it, ignore it, or send it back to tesco's ?
a replacement is an option, but tesco thats smooth its like someone in america getting the phone from walmart lol, If you don't wanna take it back superglue the end but DO NOT PUT IT IN YOUR PHONE TILL THE GLUE HAS DRIED, sorry thought that was needed, superglue is not conductive so wont cause any issues. good luck though.
You forgot one option, and probably the best one in your situation: contact the manufacturer. If the place you bought it from doesn't have it anymore, then you still have the manufacturer warranty and should be using that.
gdavies08 said:
a replacement is an option, but tesco thats smooth its like someone in america getting the phone from walmart lol, If you don't wanna take it back superglue the end but DO NOT PUT IT IN YOUR PHONE TILL THE GLUE HAS DRIED, sorry thought that was needed, superglue is not conductive so wont cause any issues. good luck though.
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After some thought im thinking returning to tesco is my best option, if i went down the superglue method and it didnt work id be stuck as i couldnt return it then. Even if they dont have any replacements which is likely as it was only on offer for a short period i can get my refund and go off and buy another streak elsewhere.
Thanks for the superglue tip, i'll have to remember that for any future glueing projects . Super advice that.
Strephon Alkhalikoi said:
You forgot one option, and probably the best one in your situation: contact the manufacturer. If the place you bought it from doesn't have it anymore, then you still have the manufacturer warranty and should be using that.
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This is always an option but from past experience dell are terrible, you usually end up with a replacement thats scratched and dirty. Either that or they refuse to honour the warranty and blame you forcing you to pay for the repair, i had a really tough time with them over a laptop a few years ago. Never again if i can help it.
I have had a pretty good experience with Dell exchanging my phone, but the first replacement unit was also defective. Very clean, however ;-)
Sent from my Dell Streak using Tapatalk
Same thing happened to me and many others. It is not covered by Dell warranty, so hopefully your store will replace.
I was told by the Dell rep at their support outlet that it is a common issue, which is why Dell has moved to mini-usb. However Screen and Charge Port issues are not covered under warranty so they would not replace.
I said to the guy, so am I to throw away a 3 month old phone???
I lodged a complaint with Dell Asia and US but was shot down both times.
In the end I had to pay for an electronics guy to solder a new PDMI port (hence voiding the remaining 9 months warranty).
Dropped my Atrix before i got me a casing for it.
I want to know how is the quality of the replacements glass wise is it still gorilla glass or?
I got my screen replaced at youbreak Ifix. The screen is identical, just be careful that it gets seated well or you will get a lot of dust under the screen..drives me crazy!
Sent from my MB860 using Tapatalk
If you haven't already bought one take a look at this at ebay,
http://www.ebay.com/itm/OEM-Motorol...052?pt=LH_DefaultDomain_0&hash=item3cc340bee4 .
It is the digitizer and frame assembly. I just bought one of these for mine and I gotta say that I could not be any happier. For one it is OEM. Another I didn't have to seperate the frame from the glass or mess with glue tape. It is a b!tch connecting the ribbon cable back to the mainboard. But other than that it is an easy repair.
Oh, it looks absolutely brand spankin' new.
i replaced my digitizer with a part i got from amazon, big mistake, it was so much worse, looked identical but was just aweful, luckily moto replaced it for free as now i didnt have a broken screen it was still under warranty! good as new now.
edit: also looking at that post above, if you are going to do it yourself having it come with the frame would be great as mine didnt, so i had to use a hairdrier to heat up the glue holding the digitizer to the frame, real PITA
Yeah you're right ears1991, it was nice and easy not having to worry with separating the glass from the frame and then reattaching the new one. My phone looks better than ever. On the very first day that I ever owned it I handed it to my 24 year old son and he immediately dropped it. It put a nice gouge it the glass so until now I have never really had an Atrix that looked new.
JdgM3NT4L said:
If you haven't already bought one take a look at this at ebay,
http://www.ebay.com/itm/OEM-Motorol...052?pt=LH_DefaultDomain_0&hash=item3cc340bee4 .
It is the digitizer and frame assembly. I just bought one of these for mine and I gotta say that I could not be any happier. For one it is OEM. Another I didn't have to seperate the frame from the glass or mess with glue tape. It is a b!tch connecting the ribbon cable back to the mainboard. But other than that it is an easy repair.
Oh, it looks absolutely brand spankin' new.
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do you have instructions on how you fixed it or a youtube video, and also what tools did you need to fix it? my digitizer has been acting crazy and I need to replace it.
yea youtube video called
replacing atrix digitizer
from Repair universe
problem is thwy only show how to *completly disasemble it
they dont show how to put it back together
ltdanno360 said:
yea youtube video called
replacing atrix digitizer
from Repair universe
problem is thwy only show how to *completly disasemble it
they dont show how to put it back together
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DONT USE REPAIR UNIVERSE! Horrible customer service, no phone support, slow ass shipping even tho I paid extra for next day (got it in same time as regular shipping) and gave me the run around when they sent me a defective digitizer first time. Took me nearly a month from order to get what i paid for and only after I threatened to notify BBB of their horrible service.
pre4speed said:
DONT USE REPAIR UNIVERSE! Horrible customer service, no phone support, slow ass shipping even tho I paid extra for next day (got it in same time as regular shipping) and gave me the run around when they sent me a defective digitizer first time. Took me nearly a month from order to get what i paid for and only after I threatened to notify BBB of their horrible service.
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The queen has spoken yea they suck!
Sent from my MB860 using Tapatalk
quinto0827 said:
do you have instructions on how you fixed it or a youtube video, and also what tools did you need to fix it? my digitizer has been acting crazy and I need to replace it.
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I watched this video and only needed a small phillips screwdriver and a prytool. I haven't found a video where they show it going back together... Just reverse the steps and you'll be ok. The only hard part was getting one of the ribbon cables back in place. And I gotta say that cable was a b!tch. But I have large fingers and I still got it. So if you have some degree of patience and aren't afraid of messing with tiny stuff go for it.
thanks a lot. i just ordered from the person you suggested from eBay. ill give an update when it comes on Thursday and I replace it.
Cool, I just took my daughters apart, it is dead. I thought that maybe if I disconnected and reconnected the mainboard that maybe it would help. No dice. But I did find that using a pair of locking forceps helped a lot with the cables. Actually it was really, really easy. So if you have a pair, or know someone who works at a hospital that can get a pair, it is worth the trouble. Good Luck.
i just fixed, worked like a charm. and you were right, those damn ribbon cables were a pain. i can finally type regular letters again. lol.
That's great. Was yours pretty much new looking? Mine looks great, there are two tiny dimples on the upper bezel but they aren't easy to see. It's still a 9/10.
So I was on vacation about a month ago when I dropped my phone in a small puddle of water. I was in Central America so I didn't have my tools (and didn't know where to find some) to take the phone apart and put it in rice. So I put the whole phone in rice and when I got back stateside I took it apart and did the whole nine yards.
Phone has been working fine until two days ago, everything works perfectly expect the touchscreen. It is unresponsive! I've put it back in rice with all the parts removed but this time rice isn't working. It's rooted CM10 and I don't have TEP... or Sprint (I bought an LTE Tri-Fi and tether off of that and use VoIP for calling). So do you think its the LCD or just the Digitizer? Would it be easier to just replace the screen?
surge89 said:
So I was on vacation about a month ago when I dropped my phone in a small puddle of water. I was in Central America so I didn't have my tools (and didn't know where to find some) to take the phone apart and put it in rice. So I put the whole phone in rice and when I got back stateside I took it apart and did the whole nine yards.
Phone has been working fine until two days ago, everything works perfectly expect the touchscreen. It is unresponsive! I've put it back in rice with all the parts removed but this time rice isn't working. It's rooted CM10 and I don't have TEP... or Sprint (I bought an LTE Tri-Fi and tether off of that and use VoIP for calling). So do you think its the LCD or just the Digitizer? Would it be easier to just replace the screen?
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hold down power and vol down and boot into recovery, in there see if you can click stuff because it may just be cm10 bugging out on you. a simple rom change may do it, otherwise you either need a new digitizer or you just bumped the ribbon for it out of the plug on the motherboard in which case you just have to push it back in. if you look up a dissembler guide on the internet somewhere you will know what do to if its loose.
edit: also its definately not the lcd. lcd just displays stuff. all the touch recognition is done through the digitizer so don't blow $50 on a lcd if you dont need it haha
PhxkinMassacre said:
hold down power and vol down and boot into recovery, in there see if you can click stuff because it may just be cm10 bugging out on you. a simple rom change may do it, otherwise you either need a new digitizer or you just bumped the ribbon for it out of the plug on the motherboard in which case you just have to push it back in. if you look up a dissembler guide on the internet somewhere you will know what do to if its loose.
edit: also its definately not the lcd. lcd just displays stuff. all the touch recognition is done through the digitizer so don't blow $50 on a lcd if you dont need it haha
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Yea the phone is completely taken apart as of right now. Ribbons are secure and I've booted into Recovery as you suggested and nothing. Good thing its just the digitizer that way I don't blow 50 bucks!
You can try to use the test app if you're willing to put it back together and quickly flash a stock Sense ROM. Then open up the dialer and press *#*#3424#*#* it will then launch the test app and you can test the digitizer there.
If it comes down to you having to replace it, I really hope it's not glued on to the LCD like the EVO 3D was, some people had too much trouble replacing it and had to buy the LCD/digitzer combo. Best of luck to you
Racer Of All said:
You can try to use the test app if you're willing to put it back together and quickly flash a stock Sense ROM. Then open up the dialer and press *#*#3424#*#* it will then launch the test app and you can test the digitizer there.
If it comes down to you having to replace it, I really hope it's not glued on to the LCD like the EVO 3D was, some people had too much trouble replacing it and had to buy the LCD/digitzer combo. Best of luck to you
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Well see that's the problem, I can't even unlock the phone! All my messages and notifications are coming in and volume works. It just isn't responding to touch input. And that's what I'm afraid of, that it may be glued together.
I have a digitizer sitting on my desk because I cracked my old one. And yeah, it looks like it's glued on. If anyone knows better, please say so, I'd also like to be able to make this change, as I'm out $50 otherwise...
Robbzilla said:
I have a digitizer sitting on my desk because I cracked my old one. And yeah, it looks like it's glued on. If anyone knows better, please say so, I'd also like to be able to make this change, as I'm out $50 otherwise...
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That blows. Yea I think I'll just go with the LCD & the Digitizer already on, that way I don't screw anything up.