Hi,
I got an XDA from eBay. When it arrive it had no battery at all. So I charge it for a while wuth a USB cable. The XDA switches itself ON ok (makes a ding noise) but when it arrives to the color screen everything is very fussy as something is terribly wrong. In details:
Have you ever set your PC monitor to a resolution that doesnt support? (aka in an frequency that doesnt support). If you do you will see several vertical (or horizontal lines) all over the screen and no real desktop items at all! That is how my XDA looks. The owner said that whn he post it for me it was OK??? Anyone knows what is this? Anf how to fix?
It seems like the someone tried to set very very high resolution and now the XDA doesnt dispaly anthing else apart color (vertical) lines.
Is htere is a file in windows CE that when I erase it can make the XDA to boot in "safe" mode in crap resolution?
Any help will be greatly appreciated, especialy if it comes from the developers,
Best Regards,
It is broken. I had the exact same thing happen to my Jornada twice. Seems it was caused by having it in my pocket rather than a case. It could have happened in the post--how well was it packed?
You should try a hard reset, but I'm pretty sure this is a hardware problem.
What u mean hard reset? How to try it? Any idea what your had? And how I can repair it apart the obvious (aka sending it to O2).
Regards,
Hard reset: Unscrew the top of the stylus, use the thin pin inside to push the button on the opposite side of the soft reset button, wait 15 seconds, push it again.
As far as the repair, I imagine it may just have been a broken connection, but I don't know. I just sent them back to HP.
Hi,
Thank you very much for your help. Actually did they ever told you whats wrong with the PDA? I mean, did they change the screen, or did they change the board or finally just repair the original board? If you had this issue again you probable have some idea. Eg if your IMEI is different after you got it back then surely they changed the board. I am asking this detail to see if its worth to send it back to O2 UK for repair. If they are going to change the board then... They told me that the screen costs 130 UK pounds but I dont thing that my problem is in the screen.
Regards,
It was a Jornada, so they don't have an IMEI. And they do advance replacements, so I never saw my actual unit again. No idea what they did or what was wrong.
You already tried the hard-reset? I've experienced a simular problem with the display after running JSlandscape. I bought my XDA only 2 weeks ago so the only remedy I could think of was a hard-reset which fixed the problem
Kamil
Display troubble
I have the exact same problem!
After having used my XDA for about 2 months the screen stopped working proparly a few days ago. Looks exactly the way you describe it!
I've done acouple of hard resets, now I'm waiting for the battery to get "empty". Hoping that may erase this problem. I know it's silly, but that is the only option left. I too bought my XDA on the net, and have no idea if there is any guarantie on it...
I now use an old Nokia.I miss my XDA
The hard reset switch does exactly the same thing as an empty battery. The units have a one year warranty.
sysop104, how much did you pay for it on ebay...
Did you know that if someone sells something that is knowingly substandard to you you can degrade their ebay rating, and claim £130 back from ebay as compensation.
You could always return it to the seller and demand a refund. It sounds like he didnt give you any of the manuals, as you were unaware of the hard reset function. More importantly - If he didnt pack it properly then its his fault. Did he use a registered postal service, was it signed for upon delivery, what was the condition of the packaging?
Unfortunately you get what you pay for these days, and given the complexity and fragility of this wonderful device, I opted for a new one under contract, I did toy with the idea of getting one on ebay though, having read this I'm glad I didnt.
Related
I've had my XDA for less than a month and just learned the lesson of *not* carrying it in a shirt pocket when it fell out into some pretty disgusting water.
Remarkably, in my drunken state, I retrieved it almost immediately, and, thinking "it's already wet through" just rinsed it under clean water to get the surface muck off.
More remarkably, having got it home and opened it up to clean out the muck and charged it up again, it still works *partially*. :?
While it's on the charger all is well. When I take it off the charger and switch off it manages to keep flashing it's signal indicator for several hours, then as soon as I switch it on and start any programme it dies - dead - hard reset - recover from cold boot - reconfigure all my settigs and reinstall all additional software. :x
This is a bit useless.
I suspect I've killed the battery by submerging the unit in mucky water, and in trying to clean it out I've voided the warranty.
I'm open to trying to replace parts so long as it doesn't need microsurgery, but where can I get a replacement battery from? Is it just the LiPolymer inside the back plate, or is there another within the main body (like the 'backup' battery on a desktop motherboard?).
Of course if a replacement unit is cheaper than the parts I'll go far that. Any luck anyone getting a £99 refurb model?
Maybe replying to your own post is bad etiquette, but does anybody care?
Things are getting worse. Now it dies as soon as I disconnect from mains power, so the battery isn't doing anything at all for it.
Obviously that 'guest' was me. (I am sure I had logged in!)
you know if that wasnt so tragic it would be funny !!
sorry... but I personally havent seen any sites that offer repairing or spare parts..
I know the warrenty is void... but you could still try contact O2 to see if they can sort you out... what cost though I dunno
soz...
Ian.
Thanks for your sympathy. That's the best I've had so far.
I tried drying it all out, and short of removing soldered parts I disassembled the thing into as many pieces as I could. I thought I'd got all the moisture out, but it still came up dead. :?
I took it to the Phones4U shop where I got it, and as soon as I mentioned water their immediate response was "beyond economical repair - you need to buy a new unit", so I went to the O2 shop and they wouldn't handle it because it came from a Phones4U shop - even though I was expecting to pay for the repair! :x
Back at home I messed with it some more, and (by luck) got it to the stage where verything worked - the OS, the installed software, the phone (including GPRS), ActiveSync - everything, until you unplugged the charger - then it died again.
So, armed with my newfound certainty that it was not "beyond economical repair" I marched back in to the Phones4U shop to ask them to send it away. I insisted on showing them everything working, to prove that it was just the battery or the power management chip that needed replacing, and spent 15 minutes going through the setup and demostrating (to the assistant who had never seen an XDA working before!), and then when I unplugged the power cord . . . it stayed on! :shock:
I didn't know whether to be pleased or embarrassed, but I left with a working phone.
I got home again and set up ActiveSync to restore everything I'd had previously, and then after about 10 hours the unit spontaneously did itself a hard reset (while sitting on the cradle!) and lost everything.
Off the power cord it stayed on, with the power meter reporting 100% in the battery, but after a few hours it died again, and only came back when the power cord was plugged in.
From this I work out that the battery is probably OK but that the power management chip is fritzed, OR there's still some moisture in there that shorts the 'hard reset' at unpredicatble times.
hmmm that’s ****ty :-|
I'm surprised O2 wouldn’t offer you a new phone at cost price or close to it (like for their employees)
the fact you bought it from phones4u shouldn’t matter since
A: Its an O2 Phone
B: O2 SIM..
Are O2 now trying to say that O2 aren't O2? lol
I'm sorry with or without a warranty I'd have kicked up the dirt in that shop...
your phone might have been £300 but your 'saving' another supposed £200 by using their O2 contract... and that O2 contract subsidises your O2 phone... so therefore the O2 shop still have some form of responsibility for it.
Try getting on to O2 via phone... get tech support and ask to speak to a supervisor... explain the problem and as if they offer such things...
I've heard of people having similar probs with other hardware... and the slight chance of mentioning a bad review on zdnet can influence someone with the power to please the customer... maybe it would work for you? (or something similar)
I guess you are one of the few that should have taken out the extortionate insurance *weak laugh*
is it possible your cradle is damp? Strange how it would work in the shop but not at home..... bit speculative I know but if you put it back in the cradle... the water might run down ... and each time you put it on you dampen the connections... prolly BS but its just a thought I had...
anyways when did you get it wet? maybe it just hasn’t dried out fully yet... and your effort to at least get some of it working is that proof...
:?
I feel your pain.
Ian.
What about contents insurance, some policies have "contents away from home" cover for loss, theft & accidental damage usually up to £1000 per individual item.
Most people who are tricked into getting mobile phone insurance dont realise this. If you have this you could make a claim, there might by an excess of £50 but its a damn sight cheaper than a new (even on contract phone) All you'd need is a written statement/letter from the phone shop that said it was beyond reasonable repair, and your insurance company should pay up for a new phone (without contract) e.g. full price.
As you already have a contract (presumably)
You could always then sell the damaged handset on ebay, or to some of the clever chaps on here... explaining the problems, you never know someone might find it useful even in its current state!
the fact you bought it from phones4u shouldn’t matter since
A: Its an O2 Phone
B: O2 SIM..
Are O2 now trying to say that O2 aren't O2? lol
Click to expand...
Click to collapse
Phones-4-U and O2. Hmmm, let me think, yes, they're different. O2 are O2. Phones-4-U are not O2.
You really have no idea what you're talking about, do you? Call O2 yourself, then see who LOLs.
Try getting on to O2 via phone... get tech support and ask to speak to a supervisor... explain the problem and as if they offer such things...
I've heard of people having similar probs with other hardware... and the slight chance of mentioning a bad review on zdnet can influence someone with the power to please the customer... maybe it would work for you? (or something similar)
Click to expand...
Click to collapse
You're a self-important ****wit. Tell you what. Why don't you call them and pretend to be in this situation? It'd be interesting to hear what you come back with.
Tulaine - put the unit in the airing cupboard with a packet of silica gel for a day or two. Don't place it too close to any heat sources, warm air should be sufficient. If that does not work then it's ****ed. Sorry mate.
Bad luck, by the way.
Hey Anon, that's some great slander you built up there... did it take you ALL week to get it together? God all that hard work and most people will think you still had to take breaks to go to school!
Phones4U aren't O2.. But whom may I ask did they get the phone from? I'm sure HTC wouldn’t give you a thousand O2 branded phones just because you asked for them, I think O2 might have something to say about that.
You're a self-important ****wit. Tell you what. Why don't you call them and pretend to be in this situation? It'd be interesting to hear what you come back with.
Click to expand...
Click to collapse
Actually I've had many problems with O2, they are a HOPELESS company.
But all companies need one thing, and that’s popularity. Last time I looked that never grows on trees and I know through experience that moaning even politely gets you everywhere. By the looks of your comment Anon, I'm not so sure you know what polite means so it wouldn’t surprise me that you've never got anywhere.
As far as the self-importance goes Anon, I have rights and I use them. By the looks of your comments you don’t deserve them.
And in all honesty, he did do as you suggested.... only a week ago. Sorry you were a little late in replying, maybe you should stop typing so much drivel and you might be in time for the next response
Sleep well Anon, the sheep will always be there for you.
(\).
Be nice (Dammit!)
Hey folks....
I really must insist we all remain nice to one-another here. There's already so much shouting and cursing out there. Every day people die of starvation, or as victims of awful wars. A larger and larger part of the global pie is eaten by fewer and fewer people. So your silly conflict over how to get or not get phones fixed really isn't something to get worked up over. Save it for something big...
Hi,
I have troubles with my XDA-Display.
After Installation and Start of a Autoroute Program my Display has many Strips in all Colors and will not return to normal-mode.
HW-Reset, SW-Reset, New Flashing brought no result.
After opening the equipment I had briefly again a normal picture, but since that have I again only strips on the XDA.
Synchronise is okay, Backup i can make, but I have still no CE-Screen, only stripes. it would be beautifully if someone the problem knows and me thereby help could
Best regards
Verena
If opening it temporarily helped, then I would suspect the screen cable may be loose. That is the large brown flat ribbon on the motherboard. The socket it goes into releases by flipping up the dark brown strip on top of it. Then remove and reinsert the cable, close the socket, and see what happens.
Thanx Carlos for your Reply - I tried to reconnect the brown Screen-Cable, but still its the same Problem. The Screen is nowere broken and the XDA did no fall down .
Perhaps Somewhere has(d) the same probleme ?!
BR
Verena
Sounds like the display drivers (the hardware) have failed. I think it's warranty return time, but maybe someone else can come up with an idea.
Warranty return is when the little sticker isn't broken, and you need to break it to get to the display connector.
Doesn anyone have a good source for warranty stickers? There must be special factories that make them. I'd like to convince one of these factories I do procurement for some major electronics firms, and get tons of different samples.
It's a common xda problem
I had the same problem and it was a return under warranty job for me - luckily I still had 1 month left on the warranty.
Googling around we're not the only people to suffer from this, it seems to have happened to quite a few xda owners.
See http://groups.google.com/[email protected]&rnum=1
and http://groups.google.com/groups?hl=...-8&[email protected]
and others.
It'd be nice to know what percentage of XDA's go like this- I get the feeling it's quite a few.
Hi,
This is a know problem. I am now on my 4th XDA, all have had the same problem with the screen. o2 seem happy to swap it out each time. Does anyone know if re-placing the screen will fix this?
Gil.
Warranty return is when the little sticker isn't broken, and you need to break it to get to the display connector.
Click to expand...
Click to collapse
Two answers...
Do companies in Europe really check this? I've opened exchanged quite a number of products that I've opened, never a question. I always figured those were there as a deterrent, nothing else. Actually come to think of it, I'm not sure that US laws would allow a company to void a warranty for opening a product unless it could be proven that it caused the failure.
On my US unit, the only sticker is on the screw on the MB at the top of the unit. You don't have to remove this to remove the display cable from the MB, only to remove the MB from the device.
XDA Display Problem
Now, after 4 days my XDA I switched off and on -> HAPPY - my XDA has the normal screen
Perhaps only Revision-Series have the problem ?
BG
Obermaus :lol:
Hi there,
I have again troubles with my XDA-Display.
After Loading my XDA´the Display has many Strips in all Colors and will not return to normal-mode.
HW-Reset, SW-Reset, New Flashing brought no result.
After opening the equipment I had briefly again a normal picture, but since that have I again only strips on the XDA.
Synchronise is okay, Backup I can do, but I have still no CE-Screen, only stripes. it would be beautifully if someone the problem knows and me thereby help could.
At The begin of Juny I had the same problem, but after switching on and of (ca. 100 Retries ) the XDA had the normal scren. But now the Xda will not go back to ormal screen
Best regards
Verena
): monitor problams
Hey,
im trully sorry for your XDA, i know how is it to lose a friend...
your problem is probably related to the very delicate contacts between the glass and the last display controller.
to verify that, open the equipment and hold your display GENTLY!while its on.
with two fingers along the edge, both horizontaly and vertically, and add a little pressure along the edges BE CAREFUL! you will see some changes on the display, if some of the strips will disapear, you will probably have to replace the display.
if there is no change while prforming the above, disconnect the big brown connector, clean it with alcohol and connect it again. BE CAREFUL while you handle the plastic cover. and generally with the motherboard.
if you want, i can help you, contact me:
[email protected]
i holp you will use it again
good luck
sonic.
now -> 2 hours later, I still sit by my XDA and wait for a normal CE- Picture on my Display.
Has somebody a tip or a solution to ix this problem ??
Its urgent !!!! -> I need this PocketPC for my work and training for MCSE
br
Verena
:x
Obermaus said:
At The begin of Juny I had the same problem, but after switching on and of (ca. 100 Retries ) the XDA had the normal scren. But now the Xda will not go back to normal screen
Click to expand...
Click to collapse
I'd say this is an intermittent hardware problem. You could check whether the keyboard cables are fitted well to the motherboard, and otherwise the unit needs a new display, which is expensive.
Don't worry about breaking any warranty seals: nobody in their right mind would argue with an MSCE, even when he's merely in training.
Thanks Sonic for your reply, I try to clean it....I think the problem happens, if the PDA in the loading station for more as 3 hrs. it seems to overload the accu..
br
Verena
Hi there,
perhaps has somebody another idea ?
Verena
PS: i` ve cleanad all parts, and the Display i think is okay, but Software or Accu ??? The Stripse stay on :roll:
I dont know if this will work with you But it did with mine.
Hi!
Try to reinstall your OS via an SD Card. I doubt you installed a new OS and had your installation interupted. This happend with mine and I lost my PDA for 2 weeks until i configured how in the world to restore the OS via SD Card.
All of the informations gathered here are all experimental to me and its scary sometimes to venture in solving your problems with thoughts that you might break your device by doing it wrong.
Take things as a learning experience including the risks involved. I'm sure you'll learn alot just like what I did. I solved my problems by looking at others' problems giving me ideas on the HOWs. This is my first time to participate by writing you. I had a similar problem seeing lines like i did with my PDA that wont even start...just the line displays. This should work for you.
See ya....
I checked out a few other threads, on a couple forums and dont think anyone has been stupid enough to do this so far...
about 4 months ago, I was lost and my phone was dead, having bodged a car charger together I plugged it in.
The phone turned on, booted up and I got the SatNav software running, but before I could drive off it started flashing.. screen, lights, like a tiny disco....
Then it smoked, quite a lot for a second or two, by this time I'd took battery out and dis-connected the charger but it was too late, the phone was dead.
I got home, put the battery in a desktop charger til it was full and the phone has remained at it's current condition since.
So; it won't turn on, vibrate or flash any lights. The ONLY thing it does, is power up the right hand side bottom white light between the home key and back button.
I've been Ebaying since the day I killed it for a spares one, tried buying a main board but no joy anywhere without paying over £70 (and that's for a complete but knackered handset).
My dad's good with phones, his mate better also both of which said i've burnt out some chips. Some do kinda, have small 'holes' in, and I wiped a 2GB card too, wont work in anything else.
Without spending silly amounts on a new phone can I not do anything with this? Apparently everything except the main board should work (screen, digitizer etc)..
Help anyone please? -ta.
I suggest that you contact your local support team because I think this is something that needs to be examined at a repair center.
http://www.sonyericsson.com/cws/corporate/common/contact/phonelist
I dropped my X10a, and cracked the screen/digitizer. Is it easier to replace the whole housing or just the digitizer? Any suggestions on which company supplies OEM parts at the best prices?
agentJBM said:
I dropped my X10a, and cracked the screen/digitizer. Is it easier to replace the whole housing or just the digitizer? Any suggestions on which company supplies OEM parts at the best prices?
Click to expand...
Click to collapse
I've found some an i will keep looking but here is some at the bottom of my post and if you know of some please do post them here and all update this. good luck
http://forum.xda-developers.com/showthread.php?p=15712166#poststop
I bought a refurbished Lapdock from All4Celullar and it works amazing while plugged in, but it doesn't work if plugged out.
I live in Argentina and it would be more expensive to return it, so I'm trying to fix it myself.
The battery indicator works while plugged in (3 dots first time I touched, 5 an hour later) so I guess there is a battery inside but with some malfunction.
Does anybody have any idea about how to repair it? Or things to check to identify what's the faulty part?
I googled a lot and it seems I'm the only one (I guess the lapdock without battery powered is such an evident flaw that everybody returns them). I'll be very grateful if you can give me a hand, at least pointing to something I should read.
Did you ever find a fix for this? It seems that mine has developed the same problem. MAJOR issue for me, I literally love the little guy and don't have the money to replace it right now.
I guess if nothing pops up, I might just have to find someone who is willing to buy it despite the issue.
In my case, I get 5 flashing lights when I try the battery indicator
I know double posting is frowned upon, but I wanted to present a slightly more obvious solution to this issue (because it's what I did)
Try to send it in to Motorola. If you haven't had it for a year and bought it new, or as a refurb, you should be able to warranty it for repair or replacement. I sent mine in a couple days ago and they have it currently. Hopefully I'll get it back and in working order soon.
The worst that might happen is they tell you no. IF that happens, then you might want to try to find another way to fix it.
It's always surprising how frequently people don't think to consider manufacturer's warranties. Typically you don't need a receipt or anything, I didn't for my lapdock. I look forward to getting it back.