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Hi all, I recently lost my phone at a night club (yes I nearly cried) lucky I had insurance so obviously the next day I phoned the insurance company and without giving them much information they said they would send me out a new one straight away. I then called my network provider to cancel my sim. (yes I tried calling my phone but it was either turned off or battery was dead).
Anyway a day after receiving my new phone my mother gets a phone call from the club saying they have my phone. so at this point i call my insurance company and to my surprise they do not want either of the phones back!
I then call my network provider to inform them and see if they would/could take the lock off, to which they replied sorry we cannot because you may be committing fraud. Which I thought was fair enough, being a special constable I have been completely honest with everyone to avoid these kind of accusations.
So, to the question, Is there a way to remove the lock (no matter how complex) or should I just sell it on eBay for spares?
p.s if you think that everything i have just said is a lie and I have knowingly committed fraud please don't start harassing me
The block could only be circumvented by changing IMEI, which is illegal in the UK (and many other countries) and therefore discussion on the subject is not allowed on XDA.
Thank you for the info, I was not awear of this.
Mods feel free to remove this thread
Can be made to work again in 2 minutes but as mentioned above it's illegal.
Sent from my GT-I9100 using xda premium
Letter from the insurance company saying they have no claim on the phone . Take that to the network and ask them to unlock .
jje
JJEgan said:
Letter from the insurance company saying they have no claim on the phone . Take that to the network and ask them to unlock .
jje
Click to expand...
Click to collapse
Best option.
Sent from my GT-I9100 using xda premium
JJEgan said:
Letter from the insurance company saying they have no claim on the phone . Take that to the network and ask them to unlock .
jje
Click to expand...
Click to collapse
Thank you i will contact them
Hello,
I had several problems with my HTC Amaze phone; freezes and the screen become unresponsive, works by itself (open apps, close them and zoom in/out on webpages without touching it) or suddenly resets.
I already sent the phone 3-4times for repair, I even had a video to prove my problem.
The problem is that even this latest repaired phone has same problems.
What can/should I do with HTC in order to fix my problem ? get a different model maybe (which they refused to do) ? as it looks they are unable and they are not willing to repair the issue.
BTW, I m from Canada.
Thnx
I don't know how the laws are in Canada, but in the U.S., after an electronic has the same issue 3 - 4 times, we call it a lemon. The company must replace it with a new device or a device with an equal or lower value. You can research about your lemon laws in Canada.
Thx,
I know all stores such as Best Buy do it for extended warranty, but I am not sure about manufacturer!
Cause when I called HTC today the CSR told me I have to keep sending it for repair until I get a good working phone, which is completely unacceptable.
That's why I said research about Canada's lemon laws. You can use it against them.
Sent from my HTC_Amaze_4G using Tapatalk 2
xda_23 said:
Thx,
I know all stores such as Best Buy do it for extended warranty, but I am not sure about manufacturer!
Cause when I called HTC today the CSR told me I have to keep sending it for repair until I get a good working phone, which is completely unacceptable.
Click to expand...
Click to collapse
If you send the device for repair and it comes back with the same issue, how was it repaired exactly?
Sent from my SGH-T679 using xda app-developers app
Does this happen with all stock applications? Nothing downloaded. No modifications. Is there a screen protector? Things of that nature should he eliminated first and tested again.
~~~~~~~~~~~~~~~~~~~~~~~~
It's Better To Fail At Originality
Than To Succeed In Imitation.
-Mighty Healthy
Click to expand...
Click to collapse
I looked for Canada's lemon law, apparently it applies only to vehicle
I called my carrier, htc and PCD (their warranty authorized service provider), when I asked why I send my phone for repair and I still have problems, the csr told in Canada we just swap phones and they never repair them lol
basically, they swapped my phone with someone else. This is ridiculous!
I asked to talk with manager, I am waiting him/her to call me back ...
@Double0EK: Yes, after 2nd repair I got the screen ghosting on day 1. I don't have screen protector.
Use this. It may help you.
http://www.consumerinformation.ca/eic/site/032.nsf/eng/h_00085.html
Hello folks.
I bought my SG3 via buy and sell forum. It was brand new in the box.
It seemed a little suspicious to me that the seller dropped the price by 200$ explaining his motive by saying that he wanted a quick sale.
I fell for his trap. Bought the phone. First few days it was working fine and i was able to make calls and messages, then one morning it showed a "No service" message on the home screen and since then i wasn't able to use it as a phone. I started looking for solution to my problem, then i was advised by a friend to check the imei of my phone to see if it was reported as stolen. When i checked, it turned out that this phone was reported as lost. And im guessing that the scumbag who sold me the phone , reported it as lost to his insurance company, who reacted to this by blocking my phone. I have no way of contacting this seller anymore to sort out this issue as i am in different country, but i was wondering if it is possible to do something about the "No service" issue. Is there any way i could make my phone function as a proper phone again and not just a multimedia device ?
msgbpx said:
Hello folks.
I bought my SG3 via buy and sell forum. It was brand new in the box.
It seemed a little suspicious to me that the seller dropped the price by 200$ explaining his motive by saying that he wanted a quick sale.
I fell for his trap. Bought the phone. First few days it was working fine and i was able to make calls and messages, then one morning it showed a "No service" message on the home screen and since then i wasn't able to use it as a phone. I started looking for solution to my problem, then i was advised by a friend to check the imei of my phone to see if it was reported as stolen. When i checked, it turned out that this phone was reported as lost. And im guessing that the scumbag who sold me the phone , reported it as lost to his insurance company, who reacted to this by blocking my phone. I have no way of contacting this seller anymore to sort out this issue as i am in different country, but i was wondering if it is possible to do something about the "No service" issue. Is there any way i could make my phone function as a proper phone again and not just a multimedia device ?
Click to expand...
Click to collapse
I guess you will have to put this down to a learning curve, or you could simply sell it overseas, chances are you can sell it to someone in another country for the same price, imei's aren't blocked globally,
Or you could do the right thing and contact the police and have it returned, if the person has reported it stolen and you can prove by any means that you bought it then maybe they can prosecute him / her for selling it to you and then reporting it stolen, i believe that is fraud.
Going down that route will mean that you miss out on all angles, besides getting the satisfaction of knowing that that person will be getting a very suspect phone call from the plod.
unlucky buddy. I would agree with the above post and report it to the police
And installing a new Rom won't help ? Like there is absolutely nothing that can be done about it ?
msgbpx said:
And installing a new Rom won't help ? Like there is absolutely nothing that can be done about it ?
Click to expand...
Click to collapse
what carrier do you have? check your IMEI...is it a generic IMEI starting with 00? if so...just repair your EFS and it should work fine
What country are you in?
I know changing the imei number is possible in certain cases but in the UK it is a criminal offence if I'm not mistaken.
-JOSH-
-josh- said:
What country are you in?
I know changing the imei number is possible in certain cases but in the UK it is a criminal offence if I'm not mistaken.
-JOSH-
Click to expand...
Click to collapse
Illegal pal
Sent from my GT-I9300 using xda app-developers app
Report a fraud. With some luck you can have it extended to Interpol and thus have an international search warrant against him (it's not as uncommon as it sounds)
Should the seller be got hold of, you might (or rather should) be able to get your money back.
Selling stolen goods is illegal, additionally noone would buy it if you told them it was stolen.
I don't no how but there is a way to fix this....
Sent from my GT-I9300 using Tapatalk 2
I don't no how but there is a way to fix this....
Click to expand...
Click to collapse
The issue is NOT that the efs folder is corrupt but that the device has been reported stolen.
So no there is no fix.
The phone was bought from Ireland. I am located in Norway right now . Phone's imei starts from 353 which is an irish mobile phone calling code.
I contacted few friends in Ireland to see if they can do something about it for me. They went to the police but police said the couldn't do anything about it without actual proof of sale.
Imei isn't blocked globally, you should be able to use the phone in Norway.
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kofiaa said:
Imei isn't blocked globally, you should be able to use the phone in Norway.
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
The problem is. When i insert a sim card , it works for about 24 hours fine but then the next day it gives me NO SERVICE , i tried with 3 sim cards and same thing happened but then again i was using sim cards of the same network.
Afaik it's just random chance that your IMEI starts with the prefix code for the country it was bought in.
Does it work again for a short time when removing hhe battery for a few minutes or changing the Sim to one you already tried? If no, then it simply takes some time for hhe carrier to actually recognize you're on the bad-people list.
Countries often work closely together to block stolen goods so you're more or less out of luck if that's true.
Sent from my GT-I9300 using xda premium
In EU all the countries are working together and the database is general. How you bought the phone ? On internet ? If so, don't you have any receipt ? If you bought directly from that idiot, why don't you made a hand made proof with scanned ID and signed, so you could had something.
If you have nothing, try to check the databases who reported it as lost or stolen. A shop could help you. Try to check who reported the phone as stolen or lost and who added the phone on the blacklist. This way you can find the idiot or, better, the insurance company and report the fraud. Keeping the phone can attract you problems. Don't forget, Google is keeping all the IMEI when you add a phone, they can track you, Samsung Dive can find you...and some day you can have the police at your door. In Spain, for example, stealing something over 500 euros is considered criminal act and your chance to share a room with others for the next 3 years increases a lot.
Via XDA Portal .
IMEI code
http://forum.xda-developers.com/showthread.php?t=1857054
The first two numbers is RBI (Reporting Body Identifier)
next four numbers is TAC (Type Allocation Code)
So its not a location code at the beginning .
jje
demlasjr said:
In EU all the countries are working together and the database is general. How you bought the phone ? On internet ? If so, don't you have any receipt ? If you bought directly from that idiot, why don't you made a hand made proof with scanned ID and signed, so you could had something.
If you have nothing, try to check the databases who reported it as lost or stolen. A shop could help you. Try to check who reported the phone as stolen or lost and who added the phone on the blacklist. This way you can find the idiot or, better, the insurance company and report the fraud. Keeping the phone can attract you problems. Don't forget, Google is keeping all the IMEI when you add a phone, they can track you, Samsung Dive can find you...and some day you can have the police at your door. In Spain, for example, stealing something over 500 euros is considered criminal act and your chance to share a room with others for the next 3 years increases a lot.
Click to expand...
Click to collapse
Exactly, it's better you report the incident or you remove your Gmail and use the phone as a media player.
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kofiaa said:
Exactly, it's better you report the incident or you remove your Gmail and use the phone as a media player.
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
report it,,,, and assume the lesson it wont work again at least in a legal manner
firomero said:
report it,,,, and assume the lesson it wont work again at least in a legal manner
Click to expand...
Click to collapse
Trust me, if you act first is always better than being the last. In this case everybody, including the police and mobile providers will know your intentions and that somebody phished you. Being silent and searching for ways "to hide" the phone only will give you problems, unless you want to use the phone as an ipod. Trust me, an police and providers can help you. Phishing is a crime too, so that idiot can be caught before doing the same thing to others.
Sent from my GT-I9300 using Tapatalk 2
I had upgraded my old contract with 3 mobile (carrier) and got myself the Samsung Galaxy S3. It had just been about 4 months since I got the phone and I was happy with it. It was working perfectly with no issues or problems. On the 2nd of Feb 2013, I woke up in the morning to find that my phone had only 1% battery remaining. After making myself a cup of coffee, I got back to charge the phone but I found it had turned off due to low battery. I immediately plugged it in and after a few minutes I tried switching it on, but for some reason the phone wouldn't turn on. It would just go till the black and white screen showing the Samsung logo and then that was it. Thinking that it might have been drained of battery I decided to charge it till it showed 100% battery. After it got fully charged, I tried turning it on again, but the result was still the same. It wouldn’t move from the black and white screen showing the logo. At this point I realized that the problem was not something i could handle; I took it to the 3 mobile stores where I had originally purchased the phone from. The lady, whom I spoke to at the shop, did inspect my phone and tried to do a factory reset, but all that was of no use. After about 20 minutes I was told that I could drop it in for repairs by either posting it myself after getting into touch with the customer care team or I was told I could bring it back to the shop on Tuesday when they usually do pickups for repairs and send it from the shop. I chose to take it to the shop on Tuesday and have them send my phone to the repair centre. I was given the battery and back case for me to keep it with me and filled up a form for repairs and got told that they would get back to me in a weeks’ time.
Now here is where the problem starts...
Roughly after a week I got a letter sent to me by 3 mobile customer services. The content in the letter was...
"We are sorry to say there is evidence of unauthorized repair activity on your Samsung Galaxy S3. This suggests that the phone has been handled by a non- approved third party prior to receipt by our repair centre. As this invalidates your manufacturer's warranty we are unfortunately unable to progress with the repair."
I immediately phoned up customer services to let them know that I was not happy with these falls claims of a 3rd party trying to fix my phone. And they insisted that they cannot go against the decision of their engineer. And that they would not send such a letter through without thoroughly examining the phone. They person whom I was speaking to said that he had forwarded this to the complaints department and they will contact me within 48hrs.
The first thing I did when my phoned died was take it to the 3 store, knowing that I had 2 years warranty. I don’t see why I would want to pay a third person to fix my phone, when I can get it fixed for free by the 3 mobile.
The next day I got a call from this guy from 3 mobile who said he was a supervisor in the complaint handling department. I got told that their repair team believe that when they got my phone it was not in economic condition. And therefore they would not be able to carry on with repair. I kept on insisting that my phone has never been looked at by any unauthorized person. And I asked them to show me what proof they have to say that it was tampered with, to which they replied it could be anything, but they will not go against the decision of the engineer. I was told that they would return my phone to me so that I could give it somewhere else for repair and that they wouldn't replace my phone under any circumstances. I have told them to send me their statements in writing. As soon as I finished the call I went straight to the 3 store that I got my phone from. I spoke to the same guy, whom I had spoken to while handing my phone in for repairs and he said to me there is not much they can do at the store and the best thing I could do was to phone up customer care again and ask what proof they had to suggest that my phone got handled by a 3rd party.
I will be heading to citizens advice, hoping that they could help me in this matter. The fault that I had with my S3 seemed to be a common one , as I had read quite a few blogs and articles on it in the internet.
I just found out about this forum through a friend today. I hope there is someone here who can help me or give me suggestions on what to do.
Thnx
Search for "sds" you will find loads of info, precedence already set by Samsung, and nail those people with the CAB, they are your best bet, oh and ask the phone shop for an address to which you can send documentation as you wish to start legal proceedings...in short....You are in the right, you have faulty goods, they haven't provided you with any evidence to back up their claim you tampered with it....and point out that without dated photographic evidence they haven't got a leg to stand on.......basically harass the crap out of them and don't be afraid to go into that store and make enough noise to give them bad publicity, also tell them you are contacting local press!
They sold you the phone, they should replace it under the consumer act.simple.
Warranty from the store is not 2 years its standard twelve months .
Your claim is against the store not Samsung .
Separate limited Samsung warranty is two years .
The standard reply to this topic is that you need an engineers report yourself to disprove the sellers report .
If it is SDS then phone is repaired usually first case i have heard of rejected for the reasons you post .
TS may give you more advice but the basic is your word against the engineers diagnostics .
Do not as many have done with phone contracts and repairs stop paying the contract as al that happens is you still owe and get your credit record messed up .The phone is not part of the contract but an inducement to take out the contract .
jje
When i Phoned up 3 tech support to have my phone sent back to me.. the person whom I spoke to was able to give me a bit more details about what had actually happened. They claim that my phones software had been rooted and as a result their engineers( who were also trained by Samsung) could not access my phone . They said that it might have happened due to something malicious being installed on the phone or it might have happened when the phone had been plugged into the computer and a third party app being installed.
I don't really know much about phone software and routing. As far as I am aware, I haven't installed any malicious content on my phone , neither have I installed any 3rd party apps. All the additional apps on my phone had been downloaded from play store.
The guy from 3 tech support, told me that if 3 were to fix the issue, it would go over £200 and that my options were to either a) claim insurance ( which i don't have). b) have it send to Samsung, to check if they might have an different approach to the issue.
I ended up sending my phone to Samsung twice and here is what happened......
Over the past 1 month, I send my phone for repairs to Samsung twice and both times it got send back to me without being repaired.
The first time I send it for repairs; I got it back in 2 days. I was surprised that Samsung didn't fix my phone. They send be a letter along with my phone saying “That my phone had been tested with an RF test, which resulted in a pass, indicating that RF section of phone was not at fault. However, testing my handset with a live operator network failed as the network did not allow my handset to connect. They tried telling me that my phone had been blacklisted and network blocked by the provider. I was told to contact my provider for further details regarding this matter. It took 3 mobile a week to confirm that my phone had not been blocked or blacklisted at all.
I then contacted Samsung for a second time and told them that my network provider had confirmed with me that my phone was not blacklisted. My phone got send back to Samsung for the second time. I phoned them up on receiving a conformation text about my phone being delivered to Samsung. I did specifically tell them to keep me posted and to let me know before they send it back to me. Two days later I got a text saying that my phone will be delivered to me by 5pm that day. I quickly phoned up Samsung, hoping to hear that they had finally managed to fix my phone. But instead, I got transferred to the repair centre, who informed me that the phone had been sent back to me, but unfortunately could not be repaired as there was interference in the software. They told me that my phone was beyond economical repair and that I had to contact Samsung directly in order to get it fixed. I phoned up Samsung and made the aware that I was clearly unhappy with what was going on. Apparently the repair center that the phone was sent to does not deal with software related problems. So now they will send it to a different repair center (one that deals with software issues). But they also told me that it might have happened if the phone had been rooted and I clearly told them that I had done nothing to the phone. They went on to say that if the phone had been rooted, then there was nothing they could do, but if it hasn't been rooted, then it will be replaced. Personally I don't know how to root my phone. I have openly said that I'm not the best when it comes to such things as I have very little knowledge regarding such things. So even if Samsung were to tell me that they have found my phone to be rooted( which it clearly hasn't), I wouldn't know what to say to that.
I am waiting on Samsung to collect my phone from me now for the third time... Tbh I have lost all hope...
Would be nice to hear about what you guys think I should do nw. Thnx
Root is not a virus or trojan if its rooted its been flashed .
Root does not prevent access but it does void warranty .
interference in the software. >> really does not make sense as a service centre with software problems on a unit would just factory reset the phone ..
This saga smell like a second user phone that has been rooted and possible firmware changed . You have ended up with it from the store .
Presume you have no details of the firmware that was on the phone at point of sale .Nor your IMEI .
jje
I feel a bit embarrassed to admit that I don't really know that much about phone's software and firmware or any other stuff related to them.. But I think I may have the IMEI no. wid me. Are you suggesting that I may have been sold a second hand phone ?
If only i knew what exactly i needed to tell Samsung :crying:
Akhil John said:
I feel a bit embarrassed to admit that I don't really know that much about phone's software and firmware or any other stuff related to them.. But I think I may have the IMEI no. wid me. Are you suggesting that I may have been sold a second hand phone ?
If only i knew what exactly i needed to tell Samsung :crying:
Click to expand...
Click to collapse
just suggesting its as a bit odd if its stock untouched and you have not rooted or modified the phone .
repair centre say rooted firmware modified IMEI blacklisted
If rooted is true then someone has carried out that task .
jje
Service provider 3 did confirm that the phone was not blacklisted . Would like to get any sort of advice on what steps I should be taking now with regards to contacting Samsung on further assessment and repairs.
JJEgan said:
Root is not a virus or trojan if its rooted its been flashed .
Root does not prevent access but it does void warranty .
interference in the software. >> really does not make sense as a service centre with software problems on a unit would just factory reset the phone ..
This saga smell like a second user phone that has been rooted and possible firmware changed . You have ended up with it from the store .
Presume you have no details of the firmware that was on the phone at point of sale .Nor your IMEI .
jje
Click to expand...
Click to collapse
Have you not seen AdamOutler's explanation on why rooting doesn't void the warranty?
b-eock said:
Have you not seen AdamOutler's explanation on why rooting doesn't void the warranty?
Click to expand...
Click to collapse
Yes but i have also seen the Samsung letter that clearly states it voids warranty .
Plus i have yet to see one successful user report that Samsung accepted that root does not void warranty .
But the op has the choice of telling Samsung they are in the wrong even though presumably they have rejected as root is against their rules for the limited warranty .
jje
---------- Post added at 01:43 PM ---------- Previous post was at 01:04 PM ----------
OP i think your best to find out why warranty is not valid.
If its root or custom rom the reason then use b-eok post / adam outler to argue that root does not invalidate your warranty.
If the phone is rooted and you have not rooted then contact the vendor as to why was it a returned phone or similar .
jje
The way things stand right now, Samsung have arranged my phone to be collected on Tuesday ( 23/03.2013) . But i am still confused as to what I should tell them in terms of what I think is the fault. I'd imagine that they would know the causes of SDS by default. I guess this is what happens to people who clearly don't know much about phones. :crying: The only update that I had done on my S3 was ICS to Jellybean.
Akhil John said:
The way things stand right now, Samsung have arranged my phone to be collected on Tuesday ( 23/03.2013) . But i am still confused as to what I should tell them in terms of what I think is the fault. I'd imagine that they would know the causes of SDS by default. I guess this is what happens to people who clearly don't know much about phones. :crying: The only update that I had done on my S3 was ICS to Jellybean.
Click to expand...
Click to collapse
How did you update it?
Sent from my GT-I9300 using xda app-developers app
notification came up saying jb update avaiable, so i went nd updated it.
My phones gonna be send to Samsung today. Can anyone suggest any points that i could mention to them in order for them to understand that, it was the phone being faulty and not me doing anything to it. Is true that SDS makes the phone appear to be rooted ( with Custom status being ) ?
If that is so, then how do I explain it to them?
Just say its dead and you suspect eMMC / motherboard failure
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rootSU said:
Just say its dead and you suspect eMMC / motherboard failure
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Click to expand...
Click to collapse
Cheers pal, will do.
There is a huge difference between warranty and limited warranty.
Basically the warrany is what your seller (not Samsung!!!) is required by law to provide and usually includes a phase (6months or so) where the seller has to prove you damaged the phone. claiming "rooting" as damaging the phone is btw not sufficient.
Limited warranty is optional and can have any restrictions the provider wants, including requiring you to sing karaoke on handstand every day and post it on Youtube. Limited warrany can be provided by anyone, but usually the manufacturer.
In short: ONLY deal with your carrier. Samsung has nothing to do with you and can charge / refuse repair unless they decide otherwise to provide customer service.
Sent from my GT-I9300 using xda premium
d4fseeker said:
There is a huge difference between warranty and limited warranty.
Basically the warrany is what your seller (not Samsung!!!) is required by law to provide and usually includes a phase (6months or so) where the seller has to prove you damaged the phone. claiming "rooting" as damaging the phone is btw not sufficient.
Limited warranty is optional and can have any restrictions the provider wants, including requiring you to sing karaoke on handstand every day and post it on Youtube. Limited warrany can be provided by anyone, but usually the manufacturer.
In short: ONLY deal with your carrier. Samsung has nothing to do with you and can charge / refuse repair unless they decide otherwise to provide customer service.
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
In the EU, if you can prove the fault is a manufacturing defect rather than user damage, Samsung would be breaking the law to refuse the warranty within a 2 year period of the device being purchased. It's the proof that is the hard part.
I would too always suggest going to the carrier first, but not for this reason. Simply so they have a log of your faults. However OP went to the carrier first and refused him under nonsense grounds. I do think that Offcom could make 3 UK evidence the nonesense they speak...
Got in touch with Samsung again. They said that the reason that the engineers haven't been able to fix it is because there is a software interference caused by installation of an unauthorized software. If this is the case, they said that the wouldn't touch the phone. But send it back just the way it was. I asked them to provide proof and I was told that the engineers would arrange photo's to be sent along with a letter, when they return the phone (clearly didnt make any sense to me). I got told that I could cross check with an individual repair center, to confirm about this so called unauthorized software.
Any suggestions on what I should do now? At this point of time i have clearly lost all hope that my phone will ever get fixed :crying:
Akhil John said:
Got in touch with Samsung again. They said that the reason that the engineers haven't been able to fix it is because there is a software interference caused by installation of an unauthorized software. If this is the case, they said that the wouldn't touch the phone. But send it back just the way it was. I asked them to provide proof and I was told that the engineers would arrange photo's to be sent along with a letter, when they return the phone (clearly didnt make any sense to me). I got told that I could cross check with an individual repair center, to confirm about this so called unauthorized software.
Any suggestions on what I should do now? At this point of time i have clearly lost all hope that my phone will ever get fixed :crying:
Click to expand...
Click to collapse
That is the standard reason they give when voiding warranty due to root custom roms etc .
Samsung's warranty is not the same as a vendors liability / warranty and says Limited on the packet .
Go back a few posts and you are told that root does not void warranty so i would take that path of pointing out to Samsung that root is not a valid reason to refuse warranty ( though i think as its an extra limited warranty it is ).
Or likewise from the vendor make a claim via the courts if they refuse it under EU law .
Initially it is the vendors responsibility .
Take advice from what was Trading Standards via your local council as well .
jje
I have a SGS2 GTI9100 (international) which I kept for charging in night. Next morning when I tried to power on the device it was not working. No recovery no download no charging indicator etc...
I tried changing battery
I tried usb jig
Both the above things didnt worked.
I went to Samsung service center in Hurst Texas USA and they told me they dont check the international version....
I went to another repair service and they did a diagonostic service and they told me that "due to power surge Processor might have failed" and they dont know how to proceed further....
Any way to repair these kind issues.....any good repair centers in cities like Fortworth, Irving, Plano, Dallas in Texas....any one from these places who can recommend a good service center who cann rwpair this....
Sent from my SGH-M919 using XDA Free mobile app
Any one please???
Sent from my SGH-M919 using XDA Free mobile app
Very few people in the US use I9100's (on here at least), and even fewer post in this forum these days. You're far better off asking in one of the active forums devoted to one of the US variants, you could be waiting a very long time for an answer here.
Edit - However, a bit of 'generic' advice; specific fix if you want to keep the phone is replace the motherboard (replacing individual components on the board isn't feasible) - a Samsung authorised repairer can give you a new board, but this is the expensive option. A cheaper option is to source a 2nd hand board online yourself, and pay a local mobile repair shop to swap the board (they might also be able to source the board for you).
Thanks sir.
Any advice on how to search for the mother board online? Appreciate your help...
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A Google search will normally do it, but I believe KeithRoss39's USB charger board replacement guide thread in General (do an advanced search on his username or search for 'Replacing USB charger board) has a list of parts suppliers, which should give you a start.