I just tried WM2003SE upgrade, but after erasing message, it just gave connection 101 error!
i tried, hard reset, soft, etc, but no lock it just says:
Serial
v 1.01
if i put it in the cradle, it will show "USB" instead of "Serial",
is this dead? i just bought it and like a hero, tried upgrading
It's not dead.
Put it in the cradle and try the upgrade again.
Don't forget to connect the power charger to the cradle for in case the battry is drained during upgrade.
Regards,
Mark
and if that doenst work try to upgrade it on another pc with active sync
Finally, my advice starts to stick!! :lol:
Have you done lots of upgrading on that particular PC? If so, then it's definitely worth trying a diff PC.
Cheers
Ant
It Worked!
Hi, thanks everyone for your replies, i managed to get it working today on a another PC, looks like its time for me to get another laptop, this one is dying.
It worked sometimes, then cuts off in the middle, then stops working, i tried it all night yesterday, though i lost it all, only had about 2 hours sleep because of that but i tried today on another pc, and it worked the first time.
Probably onboard usb is faulty (although it works with my cable modem, external dvd-rw, etc), but it seems to me, the update/upgrade program needs error-free connection and mine might be ill.
anyway, i downloaded the rom from o2 xda website and updated to that(wanted to upgrade to WM2003SE before it went in coma), i cant afford another crisis , i like my xda 2 too much! :wink:
Thanks for your replies, appreciate it 8)
I don't think it's anything wrong with the hardware. My advice would be to ensure you backup any backup files then uninstall ActiveSync, before removing all registry and folder references to it. Then, reinstall and then see how things go from then on. Glad it's working though now!
Cheers
Ant
Backups
Yup, i've done a backup of the ROM and also the Extended Rom, don't know how to backup or where the Radio Stack is, so i'm assuming its in the main Rom.
The reason i think its the hardware fault is because things like cable modem, dvd rewriters, etc work beneath the drivers, and they do all checksums and checking, with Him upgrade program, it uses ActiveSync APIs, so any hic cups in activesync would be passed down to him upgrade, if activesync did proper data checking and resend data (or might be that the bootloader is limited so it might be limited on what it can do) then the errors could be rectified.
These are all my assumptions. thinking out loud.. etc
I tried reinstalling activesync, etc also created new admin user, tried safe mode with networking (without networking gives TCP/IP error message).
All failed.
i wanted to fix it yesterday night with this laptop, and didnt have access to any other computer, so ended up staying up til late and trying all possibilities, but all failed so i gave up and waited for the next day. came back from work and then tried it on another computer and it went smoothly.
Also tried resetting the xda2 many times, taking the battery out, soft hard cold hot yellow green, tried all, but no luck. :roll:
So i assumed it was a hardware fault, or XP sp2 fault (the other one is a desktop with win2k).
anyway i'll be formatting this xp sp2 soon and putting windows 2k, seems more stable, trying to get maximum mileage out of this laptop.
thanks for the tip though.
Related
Hi, I need to downgrade from WM2005 to be able to use my Tomtom Navigator on holiday in Spain but it just won't let me!
I've entered the bootloader screen and then run the wm2003upgrade app but after about 30 seconds the device switches off. I've tried everything i can think of but am hoping that you experts out there may be able to help.
Any suggestions would be very much appreciated.
thanks, coj
Press "Power Button" + "Reset Button" to go to bootloader screen then try to reflash it again...
still no joy!
thanks but i have tried that (about 5 times)!
you can try this
do a hard reset win2005 version then go to the start screen and format your storage on the menu
befoure the xda completly boots press to bootloader mode and reflash.
also remove any suspend power befoure hard reseting the device maybe some setting gets stored somehow
this as worked for me the first time i downgraded
and even after i reflash some settings like owner name was allready there so i did format the storage then downgraded.
nope!
thanks for the tip, but again it just turns off. no suspend settings are set.
try restart your computer.
Is your battery fully charged !
Try flashing back to the original 1.66 wm2003 rom, thats what i had to do, then up to 2003se then back to wm2005.....
Just my 2 cents
Are you using the power supply also?
:?
thanks but still nowt
thanks for your help, but it still just switches off (leading to a country id error)...i'm going insane!! :shock:
Have you done the WM2005 hard reset? This is power + record + camera + reset hole for 5 seconds.
Once that's done and you use the record & camera buttons to select yes on format all the options, reset it again and put into bootloader by power + center d-pad + reset.
Make sure there is power to the device though while you do this, obviously any settings for power off make no difference in the bootloader.
Then you should be able to flash anything you like.
I have been between WM2003se and WM2005 3 times so far, and before that between 3 other ROM images frequently.
nope! now stuck in bootloader!
still no joy. tried that but now i'm stuck in the bootloader. it still switches off, but now i can't hard reset, it just stays in the bootloader saying 'serial' when i disconnect it from the docking station. i've even tried leaving the battery out for half an hour but nothing. think its well and truly dead...sniff
ahhhh, I have seen that once before, is this plugged directly into a USB port on the PC or is it going through a hub?
Best results are always directly into the PC's USB controller.
i'm losing the will to live...
its plugged into the pc directly, it has AC power connected, i've tried it on a newly formatted laptop in addition to the PC.
thanks for your suggestions, guys, i do appreciate it. i'm also starting to see the funny side of it...that little machine just doesn't want to play ball... :shock:
One last suggestion then, try with a different USB cable/cradle possibly? Could have a faulty plug that's got a slightly dodgy connection or something.
Re: nope! now stuck in bootloader!
cojones said:
still no joy. tried that but now i'm stuck in the bootloader. it still switches off, but now i can't hard reset, it just stays in the bootloader saying 'serial' when i disconnect it from the docking station. i've even tried leaving the battery out for half an hour but nothing. think its well and truly dead...sniff
Click to expand...
Click to collapse
I don't think so cojones... If you're still able to get in the BootLoader, chances are you can re-flash it again... :wink:
Just be patient and keep trying.
You mentioned Country ID Error... Maybe you will have to edit the ROM in order to reflash...
Good luck,
Rayan
the rain in spain...
well i'm in spain now and have just done a 600km round trip using a paper map...whats that all about? would've been 500km with Tomtom :wink:
i've left my xda II at home to discharge, hope i can get it going when i return! thanks for all of your suggestions.
alas no
after 5 days draining the backup battery the situation remains the same...my xda is dead. looks like there is no hope.
hello cojones
are you sure you are using the right version off the software? because you get a country id error! Also when i upgrade or downgrade a rom, the screen show nothing when erasing the rom, so it appears to be off, but in fact after 1 or 2 minutes it shows being updated.
My mainpoint first: are you using the countryid unlocked version for updating your device?
Try to use this one instead...
This does not validate country.
Good Luck!
thanks for these tips, on running the upgrade above it immediately shows error 103: ROM image not found and suggests that i download the correct rom update to my pocket pc and try again. I don't fully understand what this is asking me to do!
Thanks in advance if anyone can come up with something that helps... I can't imagine what that might be though!
This morning I had a stock Mogul... original ROM, no hacks, even had the Sprint S/W on it. It worked fine.
I downloaded the new Sprint ROM 3.35.651.2 and ran it. While running the Mogul rebooted, went to bootloader, then failed. It was then stuck in bootloader mode. I read up and found that a successful flash should bring it out gracefully so didn't troubleshoot much. I tried a couple of times more to no effect. It was still in bootloader mode.
I then downloaded the old 2.17.651.0 ROM from HTC and that wouldn't work either. Still in boot loader mode.
I read somewhere that a guy got the 3.16.651.0 leaked ROM to update even when the others would not. So, I downloaded and tried it. Everything looked good! It was loading the ROM, the bar went across the screen to 100% and then...
nothing. A black screen. Vista loaded some new drivers and seemed to know there was a USB device attached but I couldn't connect to it in any useful way through Explorer and it didn't show up in the Mobile Device Center.
I thought I'd try flashing it again but since the screen was black I was just guessing. I did a hard reset (both soft keys plus soft reset button) and I got nothing... not even the same connection I'd had after the 3.16 update.
Now, I plug in the device and get no USB connect sound or notification in Windows. I get a orange light on the right LED for maybe 15 seconds then it goes out. Other than that one brief LED the thing is a brick as far as I can tell.
Any ideas? I plan on taking it in to Sprint tomorrow and telling them they bricked my phone with their update if I can't figure anything out tonight.
Thanks!
First POSSIBLY legitimate brick story I've seen.
Have you tried holding down power and camera while pressing reset to see if you can get back to bootloader?
Geckotek said:
First POSSIBLY legitimate brick story I've seen.
Have you tried holding down power and camera while pressing reset to see if you can get back to bootloader?
Click to expand...
Click to collapse
Yes.
FYI... I just left the battery out for about 5 minutes (what the heck, worth a try right?) and put it back in. I get no lights, buttons do nothing, soft & hard reset do nothing, forced bootloader does nothing. The only way I can get the phone to do anything is to plug it in to a USB cable. The orange light comes on for about 15 seconds then goes out. The computer never recognized there is a new USB device attached.
I loaded many custom ROMs on my old 6700 and never had a problem. I leave my new 6800 alone and wait for the upgraded stock ROM and look what happens! Guess I shoulda used a custom ROM instead, eh?
lol sounds like a legitimate "brick" to me. Very strange, and congrats on your new mogul paperweight (i also have one that was a victim of water) haha, good for holding things down on the windy days.
Yup, bricked.
Sprint couldn't figure out how to unbrick it and just gave me a new phone. The new one upgraded nicely and now I have GPS!
Everyone enjoy the upgrade!
same problem
no need to retype what you said. i had the EXACT same problem. phone was completely bricked and continued to crash at 11%. I went to my local store (i work for sprint, and i know a smart tech there) and was told it was kaput. Hard reset, tried to reload other roms, the whole 9 yards. It's a goner, and now i have a new mogul in my hand. I'm afraid to try it again. I'm running vista, and im wondering if that's the problem.
Anyone with vista have the same bricking problem? Is it an issue to directly upgrade from factory rom to the 3.35? My old brick had the current 2.17 or whatever... HALP
Vista
The first time I tried the update I connected the Mogul to my Vista Business 64bit Thinkpad T61p.
The second time I tried it (on the new Mogul) was from my Vista Business 32bit desktop (white box).
I don't know if that helps or not. The second time went smoothly.
On another note... an entertaining one... while I was in the Sprint store today waiting for their tech to confirm that the phone was bricked another guy came in with a Mogul and complained of the same thing. I took the last Mogul they had in stock. Poor guy. I hope they get more soon... there are a lot of people who want GPS and are upgrading their phones. That means there are gonna be some more bricks I'd think.
Hey guys Im a noob and im having a bit of problems
Im stuck in the bootloader screen
TITA100 MFG
SPL-2.40 Olipro
CPLD-9
My comp has windows vista premium so instead of activesync i have windows device center 6.1 I have unclicked allow USB connections
but i think my comp doesnt recognize that they the phone is connected at all although i do here the sound that lets me know that a usb device is connected
exitbl.exe doesn't work keeps telling me
cannot open USB port
Please make sure that USB connection in Activesync is disabled
Also make sure that your USB cable is properly connected
if it helps im on a bell phone
im having a problem in which my touch pro will not sync or be recognized by ANY type of usb connection (ie, advanced network functionallity unchecked, disk drive mode) it syncs via bluetooth just fine, and when connected to the computer via usb the dialog box asking which type of connection still pops up and it still charges, but no type of connection will go through, i have tried everything except for a hard reset which is what im really avoiding because i have it finally running exactly how i wanted (complete with manila 2.1 on wm6.1 htc 2.01 rom which took me an hour to get working exactly how i wanted), any suggestions, im going crazy here
eric12341 said:
im having a problem in which my touch pro will not sync or be recognized by ANY type of usb connection (ie, advanced network functionallity unchecked, disk drive mode) it syncs via bluetooth just fine, and when connected to the computer via usb the dialog box asking which type of connection still pops up and it still charges, but no type of connection will go through, i have tried everything except for a hard reset which is what im really avoiding because i have it finally running exactly how i wanted (complete with manila 2.1 on wm6.1 htc 2.01 rom which took me an hour to get working exactly how i wanted), any suggestions, im going crazy here
Click to expand...
Click to collapse
from where i sit, it sounds like u've spent more time fussing with the no-usb problem more than the hour it'd take to "setup" your phone lol.
can you provide any more info? when did it start happening? have you tried from a couple different computers? cables? please give as much information as you have on the entire subject so we dont have to "drag it out of you" as you are the one requesting assistance dont make us do all the work
I have been having same issue with my Touch Pro. It was working great a few weeks ago...then it just stopped...my pc can't sync or recognized the device. I have been doing extensive reading on so many posts...but nothing seems to work. I finally gave up and a did a hard reset last week...guess what? It still did not work. I suspect it might be a hardware failure. Here is what i did and it was unsuccessful:
Install and then uninstall WMD...nothing, bought new OEM data cables (2 to a pack)...nothing, unchecked the advance network functionaility...nothing, someone recommend to swipe the connection inside the phone for possible dust...nothing, tried on my laptop, desktop PC, work PC and my UMPC (all worked before)...nothing, i tried different usb ports on ALL pcs...nothing, started up ICS and connect (supposedly it will install drivers needed)...nothing.
I also notice that some of the chargers I had for it-also stopped working. Only OEM chargers work now.
Also, there are MANY people complaining about this problem as well...
so I use this program, WIFI Remote Access v1 beta 4, freeware to add apps or make changes via wifi. Works great.
http://www.julien-manici.com/
Wish I could find a "fix" for this issue...I can't sent it to Sprint or have a warranty since I flashed it over to Metro PCS...like I said it was working for the past 5 months or so...
drdrewdown said:
from where i sit, it sounds like u've spent more time fussing with the no-usb problem more than the hour it'd take to "setup" your phone lol.
can you provide any more info? when did it start happening? have you tried from a couple different computers? cables? please give as much information as you have on the entire subject so we dont have to "drag it out of you" as you are the one requesting assistance dont make us do all the work
Click to expand...
Click to collapse
well probably last weekend it started happening in which WMDC would just drop the connection and wouldnt reconnect until i rebooted the PC and yesterday morning it also wouldnt connect till i rebooted the pc then it synced and added songs just fine, then i went to school and sat down on one of the computers there and worked on a paper i had to do, this was the last time it worked at all, i got back home and when i connected it to the PC no connections accepted at all, ive rebotted and soft resetted about several times to no avail.
**UPDATE**
i just bit the bullet and did a hard reset and guess what?...........still not working so im resyncing everything through bluetooth and soon will reinstall manilla2.1, after this i will be going to sprint tech support, maybe i can have it exchanged for a TP2
well so yesterday i went up to the sprint store, explained my situation to them and said that ive even done hard resets, they guy had me turn in my phone to him and said that the repair would only take 45mins well 70 passed before i saw my phone again and when i got it back they told me that the reason it wouldnt sync is due to all the 3rd party programs i had installed (only 3rd party program was spb pocket plus) all other installed programs were made by microsoft,sprint and htc. so they did a hard reset and told me it synced their computer fine and that it may be a problem with my computer so got home and it STILL DID NOT WORK!! i even plugged in my axim x51v and it synced without problems,i cant believe i wasted 5 hours of my time and pay an extra $7 for such unprofessional service. they didnt even offer me a new USB cable.
Hey eric,
I have been to other sites and there other members experiencing the same thing. This is the first time hearing it was a 3rd party app...you know it isn't an app if you do a hard reset, which I DID...and it still my pc doesn't recognize it. In my case, it was working great one day...and the next day- it just stopped working.
Now my wif also went haywire. And a hard reset didn't fix that either...
I will be getting the Touch Pro2 soon. I never experience any issues when I had the HTC Mogul...my HTC Pro...well I love it...but i can't deal with the hardware issues...I just replaced my keyboard not to long ago.
Sorry to hear Sprint gave you the run around...
edit: I read somewhere in another post...that sometimes the wifi wire can get unplugged after installing a new keyboard...I opened it up and found the wifi wire (on the back side) plugged in the wrong connector. I must have unplugged it accidentally and then plugged in on the wrong connector. Found the error...now wifi works great.
I've began to have the same issues as well. Last week I flashed vet's ROM and thats when it died. I tried hard resets and other ROMS and its still the same thing so I dont believe it was vet's ROM but more of a hardware issue.
I have no activesync functionality, no flash ability over USB, but charging and disk drive work fine.
hemirunner426 said:
I've began to have the same issues as well. Last week I flashed vet's ROM and thats when it died. I tried hard resets and other ROMS and its still the same thing so I dont believe it was vet's ROM but more of a hardware issue.
I have no activesync functionality, no flash ability over USB, but charging and disk drive work fine.
Click to expand...
Click to collapse
I never had this issue. Only internet stops working with the weather updates and skyfire, Im on metro, I just reflash the cab for the internet and that fixes that. But did anyone else try flashing a new rom like hemirunner426 did? Could be worth a shot to get it working. Sounds like urs is F'ed dood sorry.
well I bought a new usb cable from ebay for only $3.xx and since it arrived my usb functionality was restored.
Its usually a problem with the usb cord. I had this same problem before. Just go to the sprint store and they will exchange the cord for free, they also redesigned the cord do it doesnt keep breaking.
ravioli817 said:
Its usually a problem with the usb cord. I had this same problem before. Just go to the sprint store and they will exchange the cord for free, they also redesigned the cord do it doesnt keep breaking.
Click to expand...
Click to collapse
well they didnt exchange it for me,they wanted me to pay $25 for one ,descarados!!
me too
I have been testing energy and veito roms and started to get the same problem as everyone here having to reboot both tp and pc to get it to connect I get it to sync but if I leave it on it disconnects and I get usb device malfunctioning or unable to reconise device so I called sprint they told me to go to the repair center I pay my tep for 7 buck he told me it I had damaged the usb port the plastic in side was broken it had been like that from when I got it new he said it would cost me 100.00 for the Insurance to get a new one I went to the other repair center said almost the same thing the bull about this is the tep they are suppost just fix the phone no matter how the phone is broke even tho it was not broken so I called sprint they put me thru to tech support they offered me several replacement all junk phones or a refub tp so I took the tp wouldn't give me a tp2 think I am going to call retention and complaine now that I see I am not alone with this problem
I'm suddenly having this problem now.....I have switched to 2 different computers (freshly formatted), flashed to 2 other ROMs via SD card but still no luck with the sync through WMDC.....It charges the phone but will not sync. Any ideas from the gurus??
eric12341 said:
well I bought a new usb cable from ebay for only $3.xx and since it arrived my usb functionality was restored.
Click to expand...
Click to collapse
I also bought the OEM data cable for the TP....no cigar...still doesn't work. Happy to hear you got yours working.
like its said in the title, my titan resetet itself twice! without any obvious reason.
the first time the titan didnt react to anything so i removed the battery, when i startet it again -> get started stuff
the second time i just turn the titan off when i restarted -> get started
its pretty anoying and i wanted to know if anybody has the same problem or knows an answer
thx
Memory full ?
What your device memory nearly full or about 8GB full ? Some devices have a bug when this happens. The last deployed firmware resolved the issue for me.
mhm im not sure how much was full but it could be...
i will do the update and see if it solves the problem
thx for the tipp
edit: great ive wanted to update my phone but during the process it fails. at the point when the phone is restarting my pc doesnt recognice it anymore...
zune is waiting for the phone to restart and the phone shows this "connect phone to pc" screen but nothing happens...
You can try to update your firmware with the lastest version with a recovery tool here:
http://forum.xda-developers.com/showthread.php?t=1334468
It worked for me but you'll loose all your data.
ok thx i will wait a few days and look for driver updates mabay this will fix it and i can update the normal way but thx
My phone keeps shutting off and I barely have anything on it. Pretty annoying, thought it was a defective phone, not sure after reading this.
edit: after doing a factory reset my phone is still shutting off. Going to get a new replacement today.
I read on another thread that cleaning SIM card and reseating it solves that. Hope this is not too late to help others.
Any similarities to this?
http://forum.xda-developers.com/showthread.php?t=1339185
I just had my first reboot for my Titan. Incoming call but no sound. Hung up, and the phone immediately rebooted. First and only time it did that. Hopefully it was an isolated incident.
FYI: I have about 4GB free on my phone. No other issues.
i think some of you getting it wrong. my titan doesnt reboot it reset itself like a hard reset, everything is gone and i have to go trough the whole settup again...
this happened twice altough it havent happened in the last days i want to update my phone but its impossible for me right now because when my phone restarts during the update process zune doesnt recognise it anymore.
ive already deletet and reinstallt the driver and i ran the official microsoft fix without any sucess
Tempest790 said:
I just had my first reboot for my Titan. Incoming call but no sound. Hung up, and the phone immediately rebooted. First and only time it did that. Hopefully it was an isolated incident.
FYI: I have about 4GB free on my phone. No other issues.
Click to expand...
Click to collapse
Mine did this twice this week. I think is something with network connection.
Everytime I took it from pocket or car, turned it on and call in seconds.
Sometimes I got restarts while using the bluetooth connected to my car.
Something it not good with HTC radio.
=\
HTC Titan resetting itself out of nowhere..??
My Titan reset itself for the 1st time yesterday.. it froze first so i couldn't power it down I had to take the battery out, only thing is I have all my stuff (music, pictures, text messages..) u get the point. So after that happened and i pulled the battery out and put it back in and powered it up some of my apps were uninstalled and when i went over a screen to my apps i noticed something that said "applications install" or something like that, i had never seen it before. I uninstalled the mysterious app or watever it was and now when i try to open my people block on the start screen to find contacts it wont work.. wont open at all!!! this is the 2nd titan ive had and im totally confused as to what going on. I did unlock it with an unlock code. I dunno if that has anything to do with it.. Can anyone shed any light or should i just count my losses and trash it! it also deleted my email accounts in settings when i powered it off then on again.. I dunno if its a bug or wat, but im pissed tf off!! hellppppp!
Hi all,
I just bought a second hand nokia lumia 800.
It original owner got it from nokia as a dev gift.
Everything seems to be working except for zune, which is giving me the error: "connection error" and it saying me i have to restart my phone.
I did everything i tried to fix it like:
rebooting phone and computer
factory reseting the phone
reinstalling zune
trying other usb ports
trying other usb cables
trying other computers
running admin mode
Apart from this i tried everything google came up with.
There is something curious: a fix suggests i have to remove something from the certificate manager, but it's not there.
I already asked the seller if i could get my money back, but he doesnt believe it's the phone (or that i destroyed the phone myself).
Does anyone have a solution to this.
I really want to listen to music, else im forced to sell it (which will be difficult because of this bug).
Mathijs
i have the same problem too. i've tried search everywhere. but couldn't find any single solution.
I have exactly the same problem.
I just bought Lumia 800 from Saturn German Bemen and I cannot get it connected. I tried 3 computers and I also have HTC HD7 and Samsung Omnia 7 and both of those phones are working fine on these Zunes and computes. Never had these problems with those two phones.
Mauri
Same here, arrived today and cannot get zune to connect to the phone.
The solution is the date.
If you change your date time to tomorrow it works. I think it is a problem with the leap year.
@xGDI:
tnx, that worked
Sent from my Lumia 800 using Board Express
Thank you Bro, you just saved my life! I was going to trow this phone (bought today) off the window..Thank you!
I am having problem for Lumia 710
Hey plz tell me how to connect Lumia 710 to zune which is already installed in my pc.
HOw can i change date format, plz give me example
I bought it on this Tuesday, i m trying from yesterday but still didn't get any results. It is showing "Cant connect your phone, Disconnect It restart it, then try connecting again........"
please help me out
satishrajdev said:
Hey plz tell me how to connect Lumia 710 to zune which is already installed in my pc.
HOw can i change date format, plz give me example
I bought it on this Tuesday, i m trying from yesterday but still didn't get any results. It is showing "Cant connect your phone, Disconnect It restart it, then try connecting again........"
please help me out
Click to expand...
Click to collapse
You can change the date by right clicking the date&time at the right bottom of the screen in the taskbar (or whatever its called).
Additionally you can try to look it up on the microsoft site (google is your friend).
I also noticed that the drivers arent correctly installed if you install zune before connecting your device for the first time.
So you may wanna try removing zune, connect the phone and give it some time to install the drivers, then reinstall zune on your computer.
Zune/microsoft also have a free livechat that you may wanna try.
Mathijs
Verstuurd van mijn GT-I9000 met Tapatalk
I tried but still it is now working,
today is 2nd march now I have given 3rd march date to my PC and in my cell it is 2nd march but still it is showing you device is not connected,
should I change my phone date also to 3rd march or what?
satishrajdev said:
I tried but still it is now working,
today is 2nd march now I have given 3rd march date to my PC and in my cell it is 2nd march but still it is showing you device is not connected,
should I change my phone date also to 3rd march or what?
Click to expand...
Click to collapse
Maybe the issue you're having isn't leap day related, you may just have a corrupted certificate. Try following this tutorial
http://www.governor.co.uk/news-plus...ect-it,-restart-it,-then-try-connecting-again