Hi, looking for advice on how to fix if possible a M3100 with failed phone functions. Started when 3G went down in area, swithced to GSM worked for a while then lost signal completely, tried hard reset to fix but during setup i tried to set a pin for the phone element of the device as prompted to do so, on re boot the pin screen showed but neither touch screen or keyboard would allow me to enter it so i re- booted and same thing happened a number of times. Tried hard re set and device works except phone, no signal and doesnt recognise sim as present, cannot enter phone menu through any route. My sim works perfectly in my old phone. Is this hardware or software, phone functions failed before hard re set? would un locking fix this or does it need to go back to HTC?
Any advice appreciated
What do you see in the boot screen when soft-reseting?
You should see in red letters your radio version next to an "R" in the bottom-right part of the screen.
On boot up i see the following in red at the bottom of the screen:
M05
S04
B05
D 1.23
NO GSM
"NO GSM" shows that radio rom is probably screwed.
Go into bootloader and run the commands "rtask 1" and "rtask 0" in mtty. This will try to turn on the radio and reset it.
Also see the output of commands "checkimage" (should give you a radio image CRC checksum) and "info 8" to see that your flash is intact.
If the process above does not fix the problem you should better go for a replacement with Orange... or if it is not possible wait until they release a ROM upgrade and see if it fixes the problem.
Do not flash any other rom if you pretend to return the unit.
Info 8 shows all blocks reversed
rtask 1 has no effect
Check image shows results for all except radio image crc showing wait interpreter time out
The unit is an e-bay special so cannot return it, wil flashing rom with non ornage version fix this problem? or must it be orange to work properly with network services?
Thanks
I don't know if flashing would fix it, but if you have no warranty then go for it. It doesn't need to be an Orange rom, you'll get the Vender ID error if the flashed rom doesn't match your CID, but just follow the instructions on the wiki...
LC said:
The unit is an e-bay special so cannot return it, wil flashing rom with non ornage version fix this problem? or must it be orange to work properly with network services?
Thanks
Click to expand...
Click to collapse
Au contraire, book it in at
http://service.htceurope.com/
it is based on seriel number you don't need no stinkin' paperwork....
I have bought from eBay and sent back under warranty many times ;-)
Just don't flash a dopod rom on there just yet as then they'll know...
Richard
Thanks for the help and advice, will send it to HTC
LC said:
Thanks for the help and advice, will send it to HTC
Click to expand...
Click to collapse
If you do end up being charged for a 'bad flash' etc the most it will cost you is about £30. Better than a non-working device.
Richard
Related
Dear All,
I've tried to upgrade to ROM Hermes_1.18.416.1_1.18.416.101_1.14.00.10_WWE_Ship
and unluckly cable loosen and I reset the phone.
Since it's in the middle and can't success enter the Windows Mobile,
but the bootloader was updated to 1.06.
Now I can't flash any ROM either
HER_DopodAsia_1237074_1060010_WWE_SHIP or the new one.
The tools on "imei check" even can't recognize my phone.
Any one can help me on this issue, please?
Thanks in advance.
Try the steps here, let us know the results:
http://wiki.xda-developers.com/index.php?pagename=Hermes_UpgradeProblems
If you don't fix it with the proposed solutions attach USB Monitor capture in text format as explained in the bootom of the page.
I have the same issue, and sent it to service, and now I have the phone back and they could not fix it, so got no radio or imei number, so none of the FAQ will work for me.
So I have an expensive paper weight.
Hi,
ME TOO!!
I recently had a power cut (yes, a lights off power cut!) that killed my PC half wat through installing the Cingular English CWS__001 1.34.502.1 09/21/06 ?? 1.16.00.00 32.53.7018.01H 14955.2.3.0 ROM onto my SPV 3100.
Now SPV 3100 will boot to the ROM I was running prior to the upgrade but I can't use the telephone. I'm also not able to rerun the upgrade as it got far enough through the process to upgrade my bootloader to 1.06 - therefor rendering me unable to load another ROM.
Before the crash I was using the Imate ROM as below and M3100 was sim unlocked and running on o2 3G
i-mate English CDL__001 1.20.305.3 07/21/06 1.20.305.104 1.07.03.10 32.41.7010.02H 14955.2.3.0 1.04
I have also tried imei without any joy.
the PDA part of my M3100 still works but the phone is dead. I have been told that if you can get the latest radio installed then you satnd a chance of the phone part working.
We need a hack to get bootloader 1.4 back on the phones.
Please help.
Thanks
My one now is a photo frame which one show "HTC" or "Windows Mobile",
at least your one is a PDA.
There are nothing in "info 2" and so nothing can be flash into it.
Is it possible to have something written CID and IMEI to phone in mtty
and let the flash rom success?
i am in the same situation like yhlee. Pof, i have reply your pm and ready to upload the result file to FTP. where should i upload to?
Thanks
oh i forgot to say, mine is even worst. as soon as i turn on the unit. it will go right into bootloader without press any button.
The USB Log is too large (around 2MB)
and can't upload, any suggestion?
Thanks.
rnc1688 said:
oh i forgot to say, mine is even worst. as soon as i turn on the unit. it will go right into bootloader without press any button.
Click to expand...
Click to collapse
This can be fixed by bootloader commands 'set 14 0' and 'task 8', will reboot your device and boot into OS again (but no GSM yet!)
yhlee said:
The USB Log is too large (around 2MB)
and can't upload, any suggestion?
Click to expand...
Click to collapse
Upload it to xda-developers ftp:
ftp://xdaupload:[email protected]/Uploads/Hermes/
USER: xdaupload
PASS: xda
POF, file have been uploaded, file name= rnc1688
Thanks
'set 14 0' and 'task 8' didn't work
@rnc1688: It starts the flashing process, but you get a "CID not allow (255)" error because your CID is corrupted and you are in bootloader 1.06.
Is not booting WM5 after "set 14 0" in mtty.exe? If it's not booting WM5 you'll not be able to flash bootloader 1.04 and bypass CID checking.
so i guess my unit is bricked now.
I've upload the file which named yhlee.txt.
However, I'm going to send the unit for service.
Hope they can fix.
Any way to make it show the bootloader screen on start-up
everytime?
"set 14 1" doesn't work after push the RESET button.
Thanks.
@yhlee: U're getting exactly the same error as rnc1688. Device in bootloader 1.06 which has corrupted CID, however you say you can go into OS, so it would be possible for you to downgrade the bootloader so it does not enforce CID checking.
yhlee said:
Any way to make it show the bootloader screen on start-up everytime? "set 14 1" doesn't work after push the RESET button.
Click to expand...
Click to collapse
Try "set 1e 1" and then "set 14 1", you'll boot stright into bootloader.
@rnc1688: If you want to go WM5 try this:
"set 1e 1" and then "set 14 0", you should be able to boot stright into OS.
no luck either
grrr!!!... command "set 14 [0|1]" is working fine in 1.04 here to switch boot into WM5 or boot in bootloader mode... probably different in 1.06??? I don't have a 1.06 now to test
Mine one is just showing "Windows Mobile" but stuck there,
but seems rnc1688 one is a PDA but my one is nothing.
I've sent to distributor for service.
Thanks you pof.
yhlee said:
I've sent to distributor for service.
Click to expand...
Click to collapse
Let me know when they fix it... i'm curious about if they will fix it with 1.06 or they will downgrade to 1.04 first.
I got a correct message back from the service company, and they will not fix a bootloader 1.06 unless the original rom has been release with it, I was told that is HTC policy on this.
Hi guys,
Upgraded to 1.16 radio - (Tmobile UK ROM)
This kept 'hanging' so upgraded to 1.20 - this failed
Left with NO GSM - followed steps as requested set pass etc.
Still wouldn't upgrade
Tried to put latest ROM on (South african?) this FAILED but installed boot load 1.09 - argh!
BOUGHT (£20) the imei-check to downgrade - this WONT WORK - keep failing!!
Please help - stuck now - phone boots - but has NO GSM all the time...
Please help!!
please attach a usb monitor capture of a full rom upgrade until it fails. Probably will be "cid not allow (255)", but just to make sure.
No T-MOB001 rom exists yet
Did that - thats exactly where it failed!
Is it stuffed? :-(
I don't know, never had one of those with "NO GSM" error on my hands.
Probably as radio is screwed CID is corrupted and you'll not be able to flash a ROM even with your original CID. I think for you the best would be to send it to service centre.
Yeh, thought it may be stuffed! FUnny thing is, when I do a hard reset, it doesn't have the NO GSM, it reports 1.16.0.0, it's as if the T-Mobile customs reset it all. Is there any way of stopping the customs?
Regardless, I have had the phone < a month so I'm ringing customer services to see what they can do - maybe not admit I've tried to upgrade it just yet!!!
roger said:
Is there any way of stopping the customs?
Click to expand...
Click to collapse
I guess by "customs" you mean the Extended Rom, if yes, just do a soft reset before it installs (3 seconds). But I don't think it would do any difference...
Ok- update to problem,
Managed to downgrade from 1.09 to 1.04 of bootloader usining IMEI-CHECK.
Did HARD RESET and plugged in hermes when "press screen to continue" came up (just booted) linked to ACTIVESYNC then ran the software IMEI-CHECK sent me, this connected to hermes and asked for .unl file from imei-check. This 'downgraded' to 1.04 of bootloader.
Then managed to install a 1.13 radio rom - hermes still kept hanging -but I could use phone a little (managed to make 2 calls before a lock up). I was going to re-install another full rom upgrade - I think this may have sorted it, but by this time I had rung T-Mobile support in UK and they agreed to replace unit (I pretended it had gone wrong 'all on its own' hope Karma doesn't catch up with me!)
I THINK I would have managed to sort this using the solution from IMEI-CHECK and this forum by reapplying another full ROM upgrade. So thanks to everyone for their help! Hope this is of some use to someone!
Hi guys, I have some experience with rom flashing, and I did it today as usual - flashed HTC 1.35 ... Update stopped at 1%. I tried everything I could to finish the update (It wasn't my first time ). Now, after restart TyTn is flashing with LCD (black & white) & camera led. I can't do anything, even turn it off. Seems like a problem with bootloader. What should I try before i send it for repairing? Do you have any experience with T-Mobile UK? I'm the legal owner of PDA, but I don't have any receipt. Should I contact seller (ebayer) or post it to T-Mob straight away?
Thanks in advance, Jack.
Anyone please?
Check out the wiki for Tytn upgrade problems
I also had this problem, upgrade stopped at 1%....Left it for an hour and no progress. Had to stop update, which then left me at the boot loader screen (tri-color) screen. Tried Hard reset as mentioned above, no luck, still stuck in boot loader, tried to reload rom..got error 262 upgrade error
I had just run the unlocker and set device to super CID, and thought maybe that was my problem, but it wasn't
Luckily the wiki had the answer
Problem 4: Device is stuck in bootloader mode (tri-color screen)
>Disable ActiveSync: connections -- settings -- uncheck "Allow USB Connections"
Remove the battery, put it back in, connect the USB cable, power on the unit (this should allow the USB port to be opened again)
Wait a minute or two, if you get a message that device cannot be recognized just close and ignore it
Open
mtty.exe and select "USB" from the dialog box, then hit Ok.
You should see a white screen, hit enter and you should see a prompt like this: "USB>"
Type set 14 0 (do not copy and paste!!!) and hit enter
Soft reset with stylus
OS ROM and radio version should be back and OS functional, the unit isn't a BRICK anymore!
I had to reload the rom. step 8 did nothing, but return me to bootloader. This time the rom upgrade took about 45 minutes to complete. Weird, but it worked...This is first time in at least 4 rom upgrades with this device and at least 50 other rom upgrades that I ever encountered any issues.
POF...Thanks for the great wiki
http://wiki.xda-developers.com/index...ame=HTC_Hermes
Unfortunately, when it hanged on 1% connection was totally lost. Everytime I tried to run rom upgrade/unlocker/spl downgrader is said no connection. Now I don't have bootloader screen, only flashing LCD & camera diode. Any suggestions?
If you can't get the bootloader running then a service center will be the only solution I think.
Has anybody found the solution to this problem, my phone is doing the same thing. Can't get it into bootloader and screen & camera flash just blinks? I tried everything but to no avail.
Hi mate, have you done anything special or it goes bricked "without help"? I I still haven't put it to RMA because there's no T-Mobile in Republic of Ireland and I'm 2 lazy to go to Belfast
jackass_ass said:
Hi mate, have you done anything special or it goes bricked "without help"? I I still haven't put it to RMA because there's no T-Mobile in Republic of Ireland and I'm 2 lazy to go to Belfast
Click to expand...
Click to collapse
It's bricked trying to update it!!! If i could just get it to the bootloader, i can probably revive it but can't do anything. Can't access USB or nothing, I'll guess I'll send it off to a repair center.
Are there any good repair centers in the US???
My touch screen suddenly stopped working, anyone had this happen to them? As far as I know I didn't do anything to provoke this i.e drop it or make any software changes. I tried a hard reset and still no luck.. If anyone has any suggestions please let me know.
Thanks
Seeps
if it ujust stopped working and you have done a hard rest (formated teh device and reinstalled ) and its still the same then id say most likely faulty(which you probley already guessd)
if you got it as an account upgrade get in touch with ur network service provider and get them to replace the device if you bought it from a 3rd party try to return it if you can, if you are unable get in touch with HTC all the best
nass
Thanks
Yea I tried hard reset and all that, you're right my guess was that its faulty. So I'll be paying cingular a visit tomorrow. I just finished flashing the cingular splash screens back to the device and original os back to the device with the mtty program, luckily I figured all that out because otherwise I couldn't get past the sceen alignment stage to do a regular rom update.
Seeps
The best way to clear any "funny" status on the hardware is to give it a "Russian Reset": power off the phone and then on again. If that doesn't solve your problem then take it in for repairing.
(Russian Reset is a term I heard many moons ago from a Finnish DEC SW engineer regarding PC hangs that would not clear with Ctrl+Alt+Delete but could only be solved by switching off and on.)
Through the turnstyle
Well since my 8525 is 1 month and two weeks I have to send it into cingular's warranty department. The one thing I am concerned about is that I want to make it appear that it had never been modified again. Unfortunately I am not able to do a regular rom update because I can't get the thing past the setup stage because it requires me to tap the screen and do the screen alignment to continue, and thus it won't let me make an active sync connection to do the rom update. I was able to use mtty to get the OS, EXT ROM and splash screens back to original, and I was able to get it back to bootloader 1.04 (Is this the stock bootloader for the 8525?), but I haven't figured out how to downgrade the radio yet. Any suggestions? I think I have radio version 1.27 right now, if anyone knows what the stock radio version is for the 8525 let me know. I want to get this thing back to normal so when I send it in through warranty they don't tell me I am out of luck..
Thanks
Seeps
Put device in bootloader mode and flash the stock rom (cingular 1.34). You don't need activesync at all.
Thanks
That worked. Now I can rest a little easier sending it back.
Trying to downgrade with mtty
when i run mtty i cant see a usb option how do I get it to see one??? the mtty ver i have 1.6 but i reaaly need a hand cause i have the same issue with the dead screen
Hi all,
First of all I want to let you know that I did search the forum for a solution. In fact, I found a lot of workarounds but none of them actually worked.
Let me give some details about my problem: My Hermes was working fine. I was running the official WM6 ROM supplied by HTC, so no customized ROM here.
It was going fine until the WM frozed. Then I soft reset the device and after that I never got cellular signal again.
While booting the device I got the message: "no GSM".
First thing I tried was to flash a new radio ROM. In all the attempts the progress bar never moved from 0% and after a while I got the communication problem error.
Then I tried flashing a whole ROM. This time the progress bar stopped at 81%. Apparently in the first 81% it flashes the OS and in the last 19% it writes the radio. Anyway, I tried this a few times and never finished.
In fact, after every communication error message I got stuck in the bootloader screen.
The only thing that works is to flash a ROM WITHOUT the radio!!
Is there anything I can do to save my phone or am I condemned to use my Hermes as a phone-less pda?
I tried everything I found in the wiki/forums, but I couldn't find a working solution.
I suspect that the blocks of memory where the radio data reside got corrupted, could that be possible?
PLEASE HELP!
thanks in advance!
Chris
A similar thing happen to me several months ago. While on a call my phone froze and when I soft-reset it the dreaded 'No GSM' issue appeared. I tried flashing radios/full roms/etc, but nothing worked. I ended up sending my phone to the htc repair facility and they fixed it at no cost. (Other than not having a phone for ~10 days)
Thanks dang, but I don't have a HTC service center where I live (Argentina, LATAM)
I'm faithful that the people of this wonderful community will be able to help me.
Just for curiosity, where did you send your device? Is it in the US?
cheers
sounds like a hardware problem to me...
Hi, there! I found that a lot of us who have bricked our Hermes, don't have a responsive radio bootloader, so when they try to flash a full rom, the progress bar hangs to 13%, or 81%. This is because at that time the flasher is trying to enter the radio bootloader, but because it's corrupted, it hangs. Till today there is no known solution to this one. I'm far away from England where I bought my Hermes, so I'm not thinking to send it back for repair. I'm a programmer, so my knowledge may be usefull here. The first thing I must know is if i can use the "lnb" command without being SuperCID. I mean if there is something like a Hard-SPL with an "lnb" command - (or renamed for security reasons). Maybe there is hope!
How can I try that?
windshearx said:
The first thing I must know is if i can use the "lnb" command without being SuperCID. I mean if there is something like a Hard-SPL with an "lnb" command - (or renamed for security reasons). Maybe there is hope!
Click to expand...
Click to collapse
You can use 'lnb' in HardSPL without having a real SuperCID; however you will not be able to flash a radio with 'lnb' command. The radio chipset has its own bootloader, the and the SPL just acts as a pass-through sending the data directly to radio chipset through the s2410 UART.
I had one device with non-responsive htc_boot and tried all kinds of SPL patches to flash htc_boot again on radio, without success. The only known method to fix this is to take the BGA chip out with hot air and reflash it with special hardware, as it is not common to have this equipment at home, your only option is to send it somewhere to do it for you.
However, I don't want to discourage you to research on it, maybe you find something i didn't
I have a similar problem
I also have a NO GSM and corrupted CID but I can access KITL and use it with PB 5.0. and I followed this steps here but the phone doesnt boot completely. It stops just after the two boot screens on Black WM6 ending on a white screen and the debug window on PB after loading all sort of things begin showing these lines over and over:
@@@@@@ HUB state changes now @@@@@@
[HDC]HubStatusChangeThreadPN TRUE
[HDC]HubStatusChangeThreadPN FALSE
Is there any hope for me? I have the cingular 8525
thanks
Gents, do you think the solution presented in http://forum.xda-developers.com/showthread.php?t=280425 could help me?
Please advise.
thanks again
chriscec said:
Just for curiosity, where did you send your device? Is it in the US?
Click to expand...
Click to collapse
I sent it to the HTC service center in Texas, US.
I just got my replacement from ATT.. Had the same problem. Its a hardware problem.. I wouldnt waste anymore of your time.
first, i'm sorry for my english
I've the same problem with a V1605 (french SFR), i've tried every solution but flash radio doesn't work.
I can flash cooked os without any problem, but it's impossible to put official
It's only a pda now, it's better than a brick
My hernes use to be the same as you 'NoGSM'.I tried to install the official rom,but it 's not work at all.I called to service center ask this problem,so they said that it must be only changed the mainboard. That 's terrible!!!
for ALL -that has NO GSM and stuck at OS boot,
please follow this link -
http://wiki.xda-developers.com/index.php?pagename=PB_KITL_HERMES
the link above help me to bring back my hermes alive (about four hours work).
otoro_315 said:
for ALL -that has NO GSM and stuck at OS boot,
please follow this link -
http://wiki.xda-developers.com/index.php?pagename=PB_KITL_HERMES
the link above help me to bring back my hermes alive (about four hours work).
Click to expand...
Click to collapse
That only works with phones with KITL...which I don't seem to have.
Sorry, how to config the phone with KITL and solve the no gsm problem.
No GSM but when sim inserted
Hi all, First sorry for my bad english.
I also have 2 bricked Tytn Hermes 200. Its not my personal ones Its my company's property, which pple were using this phones. So i'm facin with problem which many pple here having but with exception. both phones having no gsm error when sim inserted but without sim its fine. In other words , device info showing every info including IMEI when sim unavailable. And some times works with sim but after making few call and receiving phone hangs(not system) and goes off from network but anthena signal still showing few bars. I'm thinking maybe the radio hangs totally and goes off, and after soft restart NO GSM. I also tried many flashing upgrading those things nothing can really help me.
When im flashing original rom from HTC (the latest one HTC_TyTN_WWE_3.54.255.3_6275_1.48.00.10_108) its hanging on 12% and doing 3 or 4 times recovery , but its finishes succesfully. So what exactly happening in 12th%?. Maybe its started flashing radio and stopped on bad block ? But then why its finishes succesfully after few retry?. Ok so if any one wants to experiments on the phones except radio welcome. I'll help. And some can give me quick example of how to check bad blocks?.
Tnx.
@akarandomjames -
#1. have you try the comm button+reset button hold for 2-3 seconds
#2. OR try the comm button+OK button+reset button hold for 2-3 seconds
anyway, i'm not sure if KITL is dependend on the ROM version. because when my device was in NO GSM status, SPL is 1.04, HTC bootloader is 0108, and lost SuperCID. Because of my device is still has SPL 1.04, i was able to load WM5 full ROM upgrade using WWE HTC English QTEK_001 2.05.255.1 01/17/07 version (ROM available on this site under HERMES Upgrade link), run it twice. once you have successful load the WM5 ROM then try to do step #1 or #2 above to get KITL USB display on your screen device.
Note: i don't think KITL mode is not available once your device is in Production Mode. anyone here can verify this?
otoro_315 said:
@akarandomjames -
#1. have you try the comm button+reset button hold for 2-3 seconds
#2. OR try the comm button+OK button+reset button hold for 2-3 seconds
anyway, i'm not sure if KITL is dependend on the ROM version. because when my device was in NO GSM status, SPL is 1.04, HTC bootloader is 0108, and lost SuperCID. Because of my device is still has SPL 1.04, i was able to load WM5 full ROM upgrade using WWE HTC English QTEK_001 2.05.255.1 01/17/07 version (ROM available on this site under HERMES Upgrade link), run it twice. once you have successful load the WM5 ROM then try to do step #1 or #2 above to get KITL USB display on your screen device.
Note: i don't think KITL mode is not available once your device is in Production Mode. anyone here can verify this?
Click to expand...
Click to collapse
My device is still SuperCID and I know I don't have KITL...I have SPL 1.04 as well and HTC Bootloader is 0108. I can't install any ROMs with radios as they will hang at 11/12%. I will attempt this "overload" method where it seems some people have had luck with it...after a few recoveries it just finally installs...but I don't think that will be the case.
If I can't fix this in a few days, I will most likely use my warranty or just wait for the Kaiser.
My variation of No GSM
I feel like I have problem 1A...where I am able to boot into OS but no GSM.
I am still SuperCID, SPL 1.04, HTC Bootloader 0108. Last known radio before corruption was 1.48.00.00. ROM where this problem occured: VP3G 3.60.1.
I was not even in the middle of an upgrade...just a soft reset after my phone ALREADY lost GSM capabilities during a tether session. It was stuck with no signal in Phone Mode...I put it in Flight Mode...then tried to move it back to Phone Mode and it wouldn't do so. I soft reset...and the no GSM stuck.
I tried to reinstall radio...many errors...stuck on bootloader. At first, OS's only were not installing as well but I got past that. Now I am able to boot into OS's with limited capabilities...and they will NOT ACTIVESYNC at all. Regardless of how old or new the ROM is. I tried older OS's that I knew worked in the past for me...but they refused to activesync.
Due to that, I am not able to install latest HardSPL 2.10Oli via SSPL. That seems to be the only way to do it according to my knowledge and what I've read. Maybe mtty was capable but I'm not sure. HardSPL 1.40Oli wasn't giving me any problems though, but I just wanted to have the latest one so I can avoid IPL damage.
I can only install anything if I start the device in bootloader...and I'm only limited to the OS since my Radio Bootloader seems corrupted.
I'm not sure what caused the corruption in the first place...but I feel annoying now posting on different parts of the forum with a problem that seems to be growing in the community.