hello
I was in the trip in England and bought a device of exit poll: vodafone compact iii ( vodafone1605 ) and when I returned to my national I live in Israel, i only used it for 29 days before it started playing up. everything on the handset worked perfectly but until the 29th day. it just wouldnt turn on anymore.(Of course that tried to upgrade the device without to examine if it cid-lock )
I approached the importer of HTC in my country and he told me that they are not repair in the device of vodafone these only of htc and because on me to turn to Vodafone.
To the something there is an idea I live in Israel and can't arrive at England what I can do?
Tried to do number 6 from here:http://wiki.xda-developers.com/index.php?pagename=Hermes_UpgradeProblems#problem3
but the device is unwilling to work simple dead
Why don't you phone Vodafone UK and see what they suggest? They probably send the phones back to HTC for repair anyway so maybe they could arrange for you to send it to HTC directly.
Thanks for the attempt to help
yesterday I spoke with delegate vodafone uk on the phone +447836191191 In his words because must bring the device directly to them and it's impossible to send the device in the registered mail
There is an other solution because I will not mean to traveler soon to England
Try Vodafone Business Customer Services: +44 8700 746 464. As long as you tell them you use the phone for work purposes they will accept you as a business customer.
For me they always do a next day replacement of handset (by courier - with the courier picking up the old handset at the same time). Perhaps if you have a friend in the UK you can send your phone to them and then get Vodafone to send the courier to their address?
Related
Hi,
I bought a Toshiba TG01 from Orange on 19th Feb and have unlocked it to the O2 network. The call quality is crap and it freezes... Is it true that I can get a replacement phone from Orange with my original receipt?
Kind Regards,
Oliver
oliverjh said:
Hi,
I bought a Toshiba TG01 from Orange on 19th Feb and have unlocked it to the O2 network. The call quality is crap and it freezes... Is it true that I can get a replacement phone from Orange with my original receipt?
Kind Regards,
Oliver
Click to expand...
Click to collapse
Pay as you go? If so, you only get a 1 month warranty from orange, then its down to the Toshiba warranty. Have you tried a rom with radio 1600, because that solved a lot of my call quality problems
InsertNameHere said:
Pay as you go? If so, you only get a 1 month warranty from orange, then its down to the Toshiba warranty. Have you tried a rom with radio 1600, because that solved a lot of my call quality problems
Click to expand...
Click to collapse
Nope, 12 month warranty from Orange. Under the Sale of Goods act, Orange cannot defer support to the manufacturer
for first 28 days return to orange shop. After this they exchange replacement handset at your address. Arrange through customer sevices. The courier picks up shell only (no battery, back or box) so it is not checked for simlock. However I would advise you to top up and/or use the orange sim you purchased with the phone before calling customer services.
The touch screen on my HD2 has died, the screen turns on, but does not respond to any touch. At first it was just the end button, now the whole thing is dead.
Anyhow, my question is that I bought this phone full price on eBay brand new (It's the T-Mobile version).
How would I go about this to get a replacement?
Do I contact HTC or T-Mo?
Also, I don't have a receipt of the original purchase from the seller, would this be an issue at all?
Thanks guys.
I've no experience with T-Mobile but this should be helpful to you.
From what I see, you just need to contact HTC directly for warranty claims for US T-Mobile branded devices. If you lack a proof of purchase, contact your seller immediately, but I believe HTC will honour warranties based on production date of that unit.
Hey,
Just contact HTC and they will be able to fix it. If you tell them you bought it from ebay they will just look at the warranty left on the product, and if there is warranty left then they will repair for free, only have to pay for shipping charges to repair shop.
And like cliffordlee said they look at it based on production date so proof of purchase isn't necessary. My HD2 broke too, same thing, and i bought it from ebay as well.
Luckych
ok. I`m from Bulgaria, Europe.
3 weeks ago I sended my device for repair. Now it's ok, but they returnd the device with new mainboard, and now - the device is SIM LOCKED!
more than a week I'm waiting for the unlock code, and it's still not here
So, be carefull about this if your device is now unlock. Main was unlock too, befor sending.
Another thing. When I received the devise it went on customs. HTC service were writen 500$ on the package and I had to pay CUSTOM FEE 20%
Good luck
I have just got myself a new HTC 7 Mozart and it is locked to O2 UK
I tried various locations including eBay to get an unlock code for it and none seem to be able to get a code for my IMEI.
I got myself a Rebel Sim II with the programmer and programmed the sim to the 1.3 beta and still no joy, just won't come up with service, just has the circle with the line through it in top left.
Any ideas how I can get this phone unlocked as I want to use it with my Virgin mobile sim.
where did you purchase the handset from? contract..
https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset Unlocking Form
It is brand new on a contract with O2.
Ill try that link and see what they say.
Thanks
I recently purchase HTC Mozart on Pay n Go and filled the form for unlocking. when did you hear about unlocking after sumbitting that form?
I got my reply from O2 and they unlocked it without any problems.
Got my code after 5 days of submitting the form.
Thanks chetzy
Apparently for people with a contract on O2 they will do it for free, just as long as you honour your contract term.
Pay and go customers they may only do it after 1 year after you have registered the phone or it may possibly cost £15 which they will take from your credit which you will need to have available on your sim. If you didn't buy the phone direct from O2 they may not do it.
Thanks for the update. I bought it from O2 store and the store people assured me that it will be unlocked within 28 days and £15 will be deducted from your pay go balance. so let's see. thanks again.
Hi xda'ers,
I would like to know of anyone who has placed an order with EE (UK) for the Lumia 920 in the last 2 weeks.
I placed an order with EE (UK) for this phone on the 13/12/2012 and was told at the time that it may take up to 2 weeks for delivery. Sadly I am still waiting.
I called their Customer Service dept and was initially given a bit of a run around until on the 3rd call they eventually told me that the delay was due to a back log at their warehouse. They could give no ETA for delivery of the phone or how long the back log would last.
I would just like to know if anyone else's Lumia from EE (UK) is stuck in this back log or if I'm being fobbed off by them.
Kind regards,
k-c
Why dont you just go to a EE store and pick one up... that way you will get a free wireless charging plate. (If they still have them)
Prepaid will not work..not sure about monthly..but they try to avoid the prepaid offer..try phones for you
Good day people,
To start off with I confirm that I have searched the entire forum for a practical solution.
I was in Ireland and was unfortunately the victim of a taxi scam where I left my phone in one of the million taxis and Ireland.
Needless to say I had to buy a new Samsung s9 Plus from a reputable dealer in Ireland. The Samsung lady installed a local SIM and an SD card on my newly purchased phone.
I used to phone for approximately 3 days in Ireland phoning local numbers but majority of the numbers I phoned was back home in South Africa.
When I returned home to South Africa I obviously did a SIM swop and obtained my old number back.
Now that I have inserted my new South African SIM card into the phone I get a message that states phone not allowed.
I have communicated with Samsung where I purchase the phone and they are not very helpful at all saying that I must go back to Ireland and make another call in excess of 10 minutes now.
Surely there must be a different method to have this ludicrous problem resolved.
I have inserted Irish SIM card back in and thought it was maybe a network lock and place the sim on roaming and did receive a SMS on the Irish SIM card thereafter again and received the same error message that phone is not allowed.
Is there a method other than going back to Ireland to make a simple call to have the regional block removed without going to Ireland.
I paid 800 euros for this phone and the sales agent off Samsung assured me that my phone will be working when I returned to South Africa.
Needless to say I have returned to South Africa and now have a regional block on my Samsung s9 Plus.