Hi,
i have a Sandisk 8gb micro-sdhc. As soon as I snap in the card, it pops out again. Sometimes it lasts in there for about 5 seconds and pops out again before i close the cover.
Has the Polaris a hardware failure or what can i do? Shall I give it back? I'm from Germany. We can swap it with a new one, without problem.
I read about this problem before but I can't find the thread.
Have you pushed the card far enough? You must feel the resistence of a spring and the card should snap when releasing.
Polarfuchs said:
I read about this problem before but I can't find the thread.
Click to expand...
Click to collapse
Here you go: http://forum.xda-developers.com/showthread.php?t=385669
I would suggest replacing the card with any other MicroSD card to see
if the other one fits correctly. If not, you know that it is a hardware
issue of your device.
Olioaglio
---Alex--- said:
Have you pushed the card far enough? You must feel the resistence of a spring and the card should snap when releasing.
Click to expand...
Click to collapse
I did push it as far as I could with my fingernail. It made a click-sound, but after a few seconds it jumps out again. I have no other card for testing. I think replacing the phone is the best.
Or is there any other testing method?
Altough the card jumps out often from my Polaris, it fits very tight in my microsd->sd card adapter.
Polarfuchs said:
I did push it as far as I could with my fingernail. It made a click-sound, but after a few seconds it jumps out again. I have no other card for testing. I think replacing the phone is the best.
Or is there any other testing method?
Altough the card jumps out often from my Polaris, it fits very tight in my microsd->sd card adapter.
Click to expand...
Click to collapse
It looks like that your card slot doesn't work properly.
Recommend to get your TC replaced.
Yeah, i called my dealer. He says, I must return it within 14 days and there must not be scratches and I may only call 15 minutes, to get it replaced. But my 14 days are expired. Because of this, I have to send the phone without accessories back to repair it.
same thing happened to my phone after 1 month of use. Had to send it back for repair.
I send my phone back and it came back with the comment that it is repaired but it didnt work. but after i sent it back the 2nd time it came back and worked.
BTW: now my sd carrd is broken, i cant read or write, because it isnt recognized by my phone and pc. So, i sent it back and im waiting for a replacement card
i keep my fingers cross
I had the same problem.
I put one drop of superglue on the long edge of the card (let it dry!), and now the card fits fine.
Hi, thanks for the hint.
Btw: One week after my sd-slot worked again, my frontspeaker did malfunction ( it didn't make any beep), phone is now under repair. And they're waiting for the spare part to come.
Finally, my phone is back, and the speaker does work again.
Same thing
I had the same issue - Micro SD card not staying in the the slot - the first day I received the device. I sent phone back to HTC, and they replaced it with a new one.
I also have the same problem, but i dont want to go though the effort of sending this back...especially since the warrentee expired..
I've tried opening up the phone to try and fix it myself, but i cant seem to find the right screwdriver..
Does anyone know where i can find a screw driver to open the phone up?
I think it is a little crazy. When you sent it back, what did they say to you about it? I am having the same problem and need to send it back. The only problem is to be without a phone for up to a month. I am also having a problem with the scroll wheel sticking. I never got it wet or had any spills near it. I am not happy with this. I don't think that for the money that we spent, we should be having these problems. Oh well, such is life.
Such hazards appear in everything made in serial construction whatever the price/quality of the product...I can say Polaris had very few problems in comparison with other devices like my old Qtek s200,in every 10 devices one had a problem.
I heard HTC touch HD is having alot of problems too
I definitely understand that things happen. What I cannot understand is the way they deal with the warranty repairs. We spend a lot of money for their product and expect a quality product. Things happen and defects happen, but what my issue is, is the way they handle it. I first sent an e-mail several months ago and still have not received a reply. I then called only to be told that they wont even cover shipping for the repair and also the fact that they need to authorize a credit card to even start the repair process. They stated that the covered repairs are totally at the discretion of the tech working on the phone and that for this issue it can cost up to 450 to repair. Again, I understand that sometimes defective products happen, but I cannot understand how they don't stand by their product enough to make it happen without the inconvenience. If I would have bought a phone from a wireless company, they would have sent out a phone for a replacement to either have or to use while the other phone is being repaired. At the very least they would have sent a proper box with return shipping information.
Don't get me wrong, I can't think of another phone that I want more except for maybe a newer version of the same.
Related
My GSII is totally broken. It can't even connect to the boot cable.
Anyways
I only need a way to reach the internal memory becausei got some VERY IMPORTANT info and pictures that I need to extract.
HOW CAN I DO IT?
can I extract the hardware?
Wow
Really wow
No one even bothers to give me a answer.
I've had 2 questions and I never got an answer for any of them. What a support. What a support.
omid_freesky said:
My GSII is totally broken. It can't even connect to the boot cable.
Anyways
I only need a way to reach the internal memory becausei got some VERY IMPORTANT info and pictures that I need to extract.
HOW CAN I DO IT?
can I extract the hardware?
Click to expand...
Click to collapse
omid_freesky said:
Wow
Really wow
No one even bothers to give me a answer.
I've had 2 questions and I never got an answer for any of them. What a support. What a support.
Click to expand...
Click to collapse
First off,understand the fact that you aren't the center of the universe,nor everyone's attention.Help will come eventually.Be patient next time.It can even take days for a proper answer to come.
So,to extract the internal memory is easy.You just have to disassemble the phone and find the "NAND" labeled chip(or so I think,but you'll probably be able to find it).Problem is that,normally,it'll be glued to the mainboard.If you remove it,you destroy any chance of recovering the whole phone.Bigger problem is that,even if you extract it ok,you don't have any equipment that will be able to read it.It's not an SD card that you stick in a reader and do your thing.
So,your best bet is to send the phone for repair and explicitly state that you want your files intact.Ask them to not repair it if they can't preserve your files.
That's all the help I can give you.I hope someone can help more.
Even though you were a bit rough but it's MUCH better than ignoring
I know I'm not Thee priority, but I just had a trip to Turkey and have ALL my pictures in my GS2. I'm nervous and you can see why.
As you can see I live in Iraq and obviously there is no proper service around here and I'm the biggest hope I got.
Either I wait until I go for another trip and take the phone with me to fix it there or to bother you guys here, and I'm sorry for that
omid_freesky said:
Even though you were a bit rough but it's MUCH better than ignoring
I know I'm not Thee priority, but I just had a trip to Turkey and have ALL my pictures in my GS2. I'm nervous and you can see why.
As you can see I live in Iraq and obviously there is no proper service around here and I'm the biggest hope I got.
Either I wait until I go for another trip and take the phone with me to fix it there or to bother you guys here, and I'm sorry for that
Click to expand...
Click to collapse
You just need to be patient man.Sorry if I offended you,it wasn't my intention.What I told you applies to everyone around here,not to you explicitly.
Anyway,your best bet is indeed to keep the phone safe until you can get proper service.
But in case someone can offer you better help,could you tell us what exactly happened to the phone?
Sent from my GT-I9100 using xda premium
I had CriskeloRom 32 on my phone and nothing was wrong. I was checking websites while thephone was plugged in to a charger. Suddenly my phone died, the screen went black and didn't turn on. I tried to but it in recovery & downloading mode but it never did. Went to a repairing store they used the boot cable but it didn't even get connected.
The best guess is some hardware thing is broken inside.
My bad luck is I had the 16GB external memory filled with HD videos and I was using the internal memory for the camera. The best moments of my life in antalya/ Turkey with my wife and daughter is saved in this memory.
I was waiting for Galaxy Nexus (I actually ordered one) but after this I'm really afraid of internal memory only phones.
Now I use Galaxy Note
omid_freesky said:
I had CriskeloRom 32 on my phone and nothing was wrong. I was checking websites while thephone was plugged in to a charger. Suddenly my phone died, the screen went black and didn't turn on. I tried to but it in recovery & downloading mode but it never did. Went to a repairing store they used the boot cable but it didn't even get connected.
The best guess is some hardware thing is broken inside.
My bad luck is I had the 16GB external memory filled with HD videos and I was using the internal memory for the camera. The best moments of my life in antalya/ Turkey with my wife and daughter is saved in this memory.
I was waiting for Galaxy Nexus (I actually ordered one) but after this I'm really afraid of internal memory only phones.
Now I use Galaxy Note
Click to expand...
Click to collapse
Well,I keep my important files in the external SD,so I avoid possible problems.
Sounds like something got fried inside your phone.Damn thing goes really hot when charging sometimes.And Iraq's hot climate must have finished it off.
So,I'd wait for someone more experienced than me to say something on the topic.I think that what I said still applies though.Samsung service maybe is your only hope...
Dammm...this is my yet another Frequent rerun of my Bad days!
Brought a Samsung 16Gb Class6 MHCSD online, arrived today in perfect condition,was going to install,...& while in install(putting it in) it broke...yes it broke half way in two pieces....OMFG...i simply cant belive it, before my eyes it was in parts(is quality nowdays so poor & wafer thin, touch to break).....& the worst thing the pin contact part/piece is damn stuck inside & in NO WAY coming out!
Tried various ways but in vain, took it to nearest Samsung showroom...& they could not also retrieve it &get it out!..local Samsung service centre already closed for tonight so couldn't go there but contacted the engineer over phone...he told me to come by tomorrow morning so he can see what he can do!
Now,i'm (having already lost money on the card & the broken part stuck inside) is having the worst experience of this episode
So can u the better knowing guys or someone with a similar experience guide me if there is anything possible(any trick/method) to get this jammed broken card out by myself .........or is doing any more thing putting greater risk to the crisis? (Samsung showroom advised me not to try anything more by myself)?
I just want the broken part out w/o taking it to service centre & unscrewing the back part just to get the damn broken part out!
* for the card,i don't think,i can claim for warranty (i'm in India)
Is there any good idea for me for now b4 going to the service station??....plz do help!
TIA !
* Mods may place the question in appropriate section deemed fit,if needed!
Even if you take the phone apart I believe the microSD card slot is covered by a metal flap that I am not sure if you can remove easily, and if they notice you have taken it apart I think that voids your warranty.
If i was you I would just take it to the service centre tomorrow and see what you say, if you are lucky they may do it for free.
(You must have used quite some force to snap a microSD card in half, those things are small but tough!)
yes,i would be taking it to the Samsung Service Centre tomorrow for what they can do(free/paid), meanwhile have tried it with tweezers, toothpick ,sewing needle,safety [email protected] but the darn thing simply refuses to come out!
Wonder whether i have damaged it further by all such tries?
job done at Samsung service centre... 1 min simple job(opened the back side though). all in front of me.. but everything is working best as b4(no tamper).
My girlfriend liked my HTC Amaze and bugged me until I bought her one. It was a used Amaze I found on Craigslist. It has worked fine for almost a year. She's been having some really weird problems with it and I was planning to dig into fixing it for her. HOWEVER, night before last she dropped the dang phone in a cup of soda. She did get it out almost immediately and took it apart and dried everything off. I'm not too sure she let the phone dry very long, I wasn't there.
Now the phone boots just fine and all the apps appear to work. However, it gets NO BARS. It doesn't matter where we are. I can have 5 bars and 4G connection and her phone shows nadda. So we took the phone in to T-Mobile for some help. The guy was a lot of help and spend a lot of time working with the phone. He even switched sim cards. But eventually he discovered that the phone has been rooted. DANG!!!! So that got dropped quick. Now I have to figure this out for myself.
I really need some suggestions. Obviously the antenna has been affected, right? I have done my research and have learned that the phone actually connects to the back cover to obtain a connection. So I will be double checking that as soon as I get my hands on the phone again. What else should I do?
The android version is now v2.?. We've been trying to update it to v4 and it never would download. Now we know why. I want to restore the phone back to the stock configuration and upgrade the OS but there's no use in that unless I can take care of the connection problem.
Please, please, please someone help me. Otherwise I'll have to go out and buy a new Galaxy III for her. I can't afford that right now.
TallRiderKy said:
My girlfriend liked my HTC Amaze and bugged me until I bought her one. It was a used Amaze I found on Craigslist. It has worked fine for almost a year. She's been having some really weird problems with it and I was planning to dig into fixing it for her. HOWEVER, night before last she dropped the dang phone in a cup of soda. She did get it out almost immediately and took it apart and dried everything off. I'm not too sure she let the phone dry very long, I wasn't there.
Now the phone boots just fine and all the apps appear to work. However, it gets NO BARS. It doesn't matter where we are. I can have 5 bars and 4G connection and her phone shows nadda. So we took the phone in to T-Mobile for some help. The guy was a lot of help and spend a lot of time working with the phone. He even switched sim cards. But eventually he discovered that the phone has been rooted. DANG!!!! So that got dropped quick. Now I have to figure this out for myself.
I really need some suggestions. Obviously the antenna has been affected, right? I have done my research and have learned that the phone actually connects to the back cover to obtain a connection. So I will be double checking that as soon as I get my hands on the phone again. What else should I do?
The android version is now v2.?. We've been trying to update it to v4 and it never would download. Now we know why. I want to restore the phone back to the stock configuration and upgrade the OS but there's no use in that unless I can take care of the connection problem.
Please, please, please someone help me. Otherwise I'll have to go out and buy a new Galaxy III for her. I can't afford that right now.
Click to expand...
Click to collapse
lol your title sounds a lil hahaha anyway all the signal antenna's are in the back door so try a new backdoor?? mite work ther're plenty in ebay
You can try a new back cover, but tbh, my guess is that it's probably not the problem. When it got wet it probably shorted something out or something. You have to take the battery out immediately, every .01 seconds count. And i wouldnt put the battery back in for like 2 days. Whenever mine gets wet I take out the battery then I try and suck out all of the water or whatever liquid out of the device as I can. Then ill let it sit in the sun for a while. I always waut at least 24 hourse before putting it back I
aj_2423 said:
You can try a new back cover, but tbh, my guess is that it's probably not the problem. When it got wet it probably shorted something out or something. You have to take the battery out immediately, every .01 seconds count. And i wouldnt put the battery back in for like 2 days. Whenever mine gets wet I take out the battery then I try and suck out all of the water or whatever liquid out of the device as I can. Then ill let it sit in the sun for a while. I always wait at least 24 hourse before putting it back I
Click to expand...
Click to collapse
Yeah, that's certainly what I would have done. Unfortunately I wasn't there when it happened. She claims she immediately got it out. But she was falling asleep when it fell in so I really don't know. She did immediately take it apart and dry it off. But I don't think she was so anxious about it she put it back together to see if it would work. That probably did more damage than getting it wet in the first place.
We both have the same phone. I took the back off my Amaze and still have a good signal. It may have dropped one bar but not completely. It may get a boost on the signal from the back cover but it still works without. So I agree it probably is not going to be fixed by simply replacing the back cover. I'm going to stick my back cover on it this evening just to see what happens, but I think I know.
I am going to research the possibility of replacing the antenna completely. It seems the next logical option. I may also go ahead and take it further apart just to give it the opportunity to dry out. We'll see.
Any further comments or suggestions are greatly appreciated.
ravike14 said:
lol your title sounds a lil hahaha anyway all the signal antenna's are in the back door so try a new backdoor?? mite work ther're plenty in ebay
Click to expand...
Click to collapse
You are absolutely right!! LOL.. If it weren't for the cost of replacing the danged thing I would still be laughing. Why is it she wants ME to replace it and hasn't even suggested that SHE should be the one to replace it THIS TIME?????? She is on one of those pay as you go accounts. We were ready to set her up with a 2-year deal just to find they don't exist at T-Mobile any more. You pay full price for any phone now regardless of what sort of account you set up. I don't see doing that for quite a while.
I may be searching eBay for a replacement phone. But I'd like to try a few options with this one first.
Clean the contacts
TallRiderKy said:
You are absolutely right!! LOL.. If it weren't for the cost of replacing the danged thing I would still be laughing. Why is it she wants ME to replace it and hasn't even suggested that SHE should be the one to replace it THIS TIME?????? She is on one of those pay as you go accounts. We were ready to set her up with a 2-year deal just to find they don't exist at T-Mobile any more. You pay full price for any phone now regardless of what sort of account you set up. I don't see doing that for quite a while.
I may be searching eBay for a replacement phone. But I'd like to try a few options with this one first.
Click to expand...
Click to collapse
if she dropped it in soda, get some rubbing alcohol and a q-tip. clean the contacts very thoroughly. the soda is sticky and can prevent proper contact,
also clean the SIM card contacts on both the card and the phone.
Working Now
I cleaned the back of the phone and the cover this morning with rubbing alcohol then stuck my SIM and SD cards in the phone this morning and turned it on. To my amazement it is now working. What a great sigh of relief!!!!! I have heard nothing but moaning and groaning over this cheap phone I bought my girl until I could resolve this.
So it's off to phase 2 of this adventure. According to the T-Mobile store this phone has been rooted. I've read about it but I know close to nothing about rooting phones. There seems to be as many DIY pages describing how to root or restore a cell phone I am a bit reluctant to get started.
What do I need to look for in restoring this phone? Do I have to find the restore file that matches the Android version on the phone or can I just get the absolute latest one? Which one of these abundance of instructional should I be looking for? What is this about S-On/S-Off? It seems to be important. How do I actually check to verify that this phone has been rooted? I'm just going by someone's comments here.
I'd like to get this completed today. I'm expecting SIGNIFICANT appreciation this evening if I can hand her a working smart phone!!!!
My most enthusiastic and humble appreciation to those who responded. :good:
Been doing some investigations. The phone has super user installed in the aps. It also has 4ext installed. I let the phone download the latest ICS but the install failed.
According to "most" off the forums I have read all I have to do is place the stock image on the root of the external SD card and reboot. Is there anything else I need to worry about?
TallRiderKy said:
Been doing some investigations. The phone has super user installed in the aps. It also has 4ext installed. I let the phone download the latest ICS but the install failed.
According to "most" off the forums I have read all I have to do is place the stock image on the root of the external SD card and reboot. Is there anything else I need to worry about?
Click to expand...
Click to collapse
If your s off just run a ruu and latest firmware then 4ext and flash supersu then you'll have a stable phone
Sent from my HTC_Amaze_4G using xda premium
Well in March, got DX, very happy with the device, as it was in my price range.
Bit hesitant to load up the latest of the Jellybean updates, because of all the negativity of bugs.
But i decided to load them up and see what transpires.
I didnt find anything wrong with the phone, it became an exciting piece of equipment for me to play around with.
It did its job. No complaints.
But in the last two months i had the LCD screen replaced twice, under warranty, paid nothing.
The first issue was a dark patch on the screen. They replaced the screen. I asked for a HTC One X, they gave me the finger :cyclops:
Two weeks ago i could punch in my password, i couldnt even switch the phone off. I could see the calls and messages coming in at the top, but i couldnt do a thing.
Took it back, and with in two week they phoned to say phone ready come and collect.
Again LCD display replaced mftr repair level 2 what ever that signifies.
I do notice some new wall papers on and one wall paper missing.
I am again a happy chappy untill the next hurdel.
My issue is that when this happens i loose all my data that is not google related.
Oh well thats how it goes.
ORA
Not sure what type of response you are expecting, but as for this:
ORA 1 said:
My issue is that when this happens i loose all my data that is not google related.
Click to expand...
Click to collapse
You can backup your data without root by using Ultimate Backup Tool
oddoneout said:
Not sure what type of response you are expecting, but as for this:
You can backup your data without root by using Ultimate Backup Tool
Click to expand...
Click to collapse
Yip, i did realise that, but the phone did not function, sort of frozen, had to take the battery out.
I will now make backups as i go along onto the pc and the sim card
Good luck. Also let me add that I have not experienced such problems nor have I seen anyone else reporting LCD issues, other than dead pixels. Looks like you received a defective device.
oddoneout said:
Good luck. Also let me add that I have not experienced such problems nor have I seen anyone else reporting LCD issues, other than dead pixels. Looks like you received a defective device.
Click to expand...
Click to collapse
Could well be, but everything worked perfectly for about 6 months.
Anyway all sorted and working well again.
I think that you should backup all your data, contacts so on, no matter how you do it because this is the beginning of the end...
Replacing 2 LCDs in less than a years may point to a defective motherboard also, and if that will crash you may recover only the SIM and SD card.
So I'm sending in my phone already to get the screen fixed, which broke by some weird accident. But I have unlocked, rooted and all that jazz. I know HTC is going to wipe my phone when they get it, but do you think I'd have any issue because I have modified the recovery? I restored back to the stock rom with nothing installed except SuperSU. I could understand if I had a problem with the hardware in the phone itself, but they should have no reason not to fix my broken screen which has nothing to do with firmware or unlocking. I've already reset the phone myself which has no personal information. I haven't even set up my google account on it.
I think reports have been mixed on whether HTC honors the screen replacement warranty on modded phones (bootloader unlocked, etc). Return the device to as close to stock as possible, and hope for the best is probably all you can do.
One person on here has mentioned that while the "regular" device warranty mentions that modding the phone may void the warranty; the "add-on" screen replacement warranty does not make any mention of this. So that may be an point of argument in your favor.
I will HOPE as hard as I can. Might have to shell out $200 at the local repair shop. It would bother me though if it was rejected and all I want fixed is the screen, they have no buisness messing with my phone other than testing to make sure the screen works.
HTC will fix the screen either way, the warranty question just determines whether they charge you or not. I think the charge is $250 if the warranty is not honored. So not much more than your local shop is going to charge. Plus, I think taking the phone apart is tricky, so I'd probably trust HTC to do it more than a local vendor. I've seen some real hack jobs on the One X (which is polycarbonate not metal, but similarly difficult to disassemble) by random repair shops. Although of course the quality of workmanship by repair shops will vary, and I'm sure there are plenty of good ones out there.
HTC is refusing to replace my screen even though I flashed the stock ATT RUU back on the device. They claim that they can't test the Screen panel after it's been replaced because "security is off" on the device. I called them out on it and they have been going back and forth with the engineering department and repairs and still claim that because the security is off they can't replace the screen because they can't test it. But if I pay $290 they'll replace the main board as well. I even had to agree to try a partial repair and still no.
isn't the diagnostic tool a dialer pad code they enter?
I been on hold for 45minutes now waiting to talk to someone...
absalonprieto said:
HTC is refusing to replace my screen even though I flashed the stock ATT RUU back on the device. They claim that they can't test the Screen panel after it's been replaced because "security is off" on the device. I called them out on it and they have been going back and forth with the engineering department and repairs and still claim that because the security is off they can't replace the screen because they can't test it. But if I pay $290 they'll replace the main board as well. I even had to agree to try a partial repair and still no.
isn't the diagnostic tool a dialer pad code they enter?
I been on hold for 45minutes now waiting to talk to someone...
Click to expand...
Click to collapse
any update on what happened bro?
i heard that if you tell them the screen was cracked due to physical damage and clearly no software installed on the phone had any impact on the screen cracking they would fix it... im currently on a fuzz not sure what to do, i cracked my screen earlier today =(
Just a word of advice and I know everyone is different but I always wait until my devices are out of warranty before I do any modding. That's just me because I don't have the time to deal with the stuff you're going through. Anyway this is the first devise that I’ve not wanted to start modding right after I got it. Yes, it’s that good IMO.
Good luck I hope you get it resolved without too much expense.
HRodMusic said:
any update on what happened bro?
i heard that if you tell them the screen was cracked due to physical damage and clearly no software installed on the phone had any impact on the screen cracking they would fix it... im currently on a fuzz not sure what to do, i cracked my screen earlier today =(
Click to expand...
Click to collapse
still refused to fix it, they refused to give me a credible answer just that because security was disabled from the device they couldn't do it.
I would say make sure you enable S-Off and are back to an offical Rom, that might improve your chances of getting it partially repaired.
I flat out told them, I didn't like their lack of transparency and would be putting the phone on craigslist and buying any other device that wasn't HTC.
a bit petty but made me feel better.
Just to chime in here and share my experience. My display became messed up either through being damaged internally, or having the data cable come loose, etc. No cracks or any visible external damage at all. Anyway, phone was unlocked, rooted, running a custom ROM, and S-Off. Since the phone was less than six months old I shipped it back to HTC for replacement under warranty. Before I shipped the original I returned it to stock via RUU and re-locked the bootloader, but left it S-Off. HTC has just shipped me back a replacement without any hassle at all. Total cost to me was $19 for expedited shipping. I should point out that other than the ugly display my phone was functional - touch screen and all. But it does seem from my experience that HTC will still honor the warranty on modified devices if the failure is clearly hardware related, as mine was. BTW, I unlocked through HTC, so they could have checked if they wanted to.
I might try resetting security and sending it back again. I did a rather half added job last time. I was worried about the replacement option because that might have generated a charge to my credit card. Did you have to put a credit card on hold?
Sent from my HTC One_M8 using XDA Free mobile app
So, I received my phone back yesterday, and couldn't help but notice a huge crack going from top to bottom of the phone. This crack wasn't there before , Originally the screen had been badly scratched. I tried to open a ticket again to replace, and they say that due to "negligent use" (Bootloader unlocked/Security OFF) my phone is now fully out of warranty. I told them this is ridiculous, I'm not asking for a new phone; I just want my screen repaired under HTC Advantage, and need this escalated. Hoping to get a call from a manager today. I'm very unhappy with HTC.
This seems like a magnuson moss act violation. Thoughts?
absalonprieto said:
I might try resetting security and sending it back again. I did a rather half added job last time. I was worried about the replacement option because that might have generated a charge to my credit card. Did you have to put a credit card on hold?
Sent from my HTC One_M8 using XDA Free mobile app
Click to expand...
Click to collapse
I did not have to put a credit card on hold because I shipped them my device first and have just done without for a week or so. I think you only have to make a credit card deposit if they ship you a device first.
absalonprieto said:
So, I received my phone back yesterday, and couldn't help but notice a huge crack going from top to bottom of the phone. This crack wasn't there before , Originally the screen had been badly scratched. I tried to open a ticket again to replace, and they say that due to "negligent use" (Bootloader unlocked/Security OFF) my phone is now fully out of warranty. I told them this is ridiculous, I'm not asking for a new phone; I just want my screen repaired under HTC Advantage, and need this escalated. Hoping to get a call from a manager today. I'm very unhappy with HTC.
This seems like a magnuson moss act violation. Thoughts?
Click to expand...
Click to collapse
More discussion about the screen warranty here: http://forum.xda-developers.com/showthread.php?t=2767547&page=14
Of particular interest is Post #139, which says the HTC rep claims S-off prevents access to the video calibration tool (sounds kinda made-up to me). Then later in Post #146, HTC appears to backpedal a bit, and offer the free replacement if the customer agrees to take "full responsibility" if there are issues with the motherboard later.
Thought I was going to have to use HTC Advantage today when I dropped my phone on my hardwood floor. It landed perfect on the screen and made an awful smacking sound. I just sat there in disbelief scared to pick it up. When I did everything was A-OK.
Hope you get this straighten out. Good luck.