My girlfriend liked my HTC Amaze and bugged me until I bought her one. It was a used Amaze I found on Craigslist. It has worked fine for almost a year. She's been having some really weird problems with it and I was planning to dig into fixing it for her. HOWEVER, night before last she dropped the dang phone in a cup of soda. She did get it out almost immediately and took it apart and dried everything off. I'm not too sure she let the phone dry very long, I wasn't there.
Now the phone boots just fine and all the apps appear to work. However, it gets NO BARS. It doesn't matter where we are. I can have 5 bars and 4G connection and her phone shows nadda. So we took the phone in to T-Mobile for some help. The guy was a lot of help and spend a lot of time working with the phone. He even switched sim cards. But eventually he discovered that the phone has been rooted. DANG!!!! So that got dropped quick. Now I have to figure this out for myself.
I really need some suggestions. Obviously the antenna has been affected, right? I have done my research and have learned that the phone actually connects to the back cover to obtain a connection. So I will be double checking that as soon as I get my hands on the phone again. What else should I do?
The android version is now v2.?. We've been trying to update it to v4 and it never would download. Now we know why. I want to restore the phone back to the stock configuration and upgrade the OS but there's no use in that unless I can take care of the connection problem.
Please, please, please someone help me. Otherwise I'll have to go out and buy a new Galaxy III for her. I can't afford that right now.
TallRiderKy said:
My girlfriend liked my HTC Amaze and bugged me until I bought her one. It was a used Amaze I found on Craigslist. It has worked fine for almost a year. She's been having some really weird problems with it and I was planning to dig into fixing it for her. HOWEVER, night before last she dropped the dang phone in a cup of soda. She did get it out almost immediately and took it apart and dried everything off. I'm not too sure she let the phone dry very long, I wasn't there.
Now the phone boots just fine and all the apps appear to work. However, it gets NO BARS. It doesn't matter where we are. I can have 5 bars and 4G connection and her phone shows nadda. So we took the phone in to T-Mobile for some help. The guy was a lot of help and spend a lot of time working with the phone. He even switched sim cards. But eventually he discovered that the phone has been rooted. DANG!!!! So that got dropped quick. Now I have to figure this out for myself.
I really need some suggestions. Obviously the antenna has been affected, right? I have done my research and have learned that the phone actually connects to the back cover to obtain a connection. So I will be double checking that as soon as I get my hands on the phone again. What else should I do?
The android version is now v2.?. We've been trying to update it to v4 and it never would download. Now we know why. I want to restore the phone back to the stock configuration and upgrade the OS but there's no use in that unless I can take care of the connection problem.
Please, please, please someone help me. Otherwise I'll have to go out and buy a new Galaxy III for her. I can't afford that right now.
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Click to collapse
lol your title sounds a lil hahaha anyway all the signal antenna's are in the back door so try a new backdoor?? mite work ther're plenty in ebay
You can try a new back cover, but tbh, my guess is that it's probably not the problem. When it got wet it probably shorted something out or something. You have to take the battery out immediately, every .01 seconds count. And i wouldnt put the battery back in for like 2 days. Whenever mine gets wet I take out the battery then I try and suck out all of the water or whatever liquid out of the device as I can. Then ill let it sit in the sun for a while. I always waut at least 24 hourse before putting it back I
aj_2423 said:
You can try a new back cover, but tbh, my guess is that it's probably not the problem. When it got wet it probably shorted something out or something. You have to take the battery out immediately, every .01 seconds count. And i wouldnt put the battery back in for like 2 days. Whenever mine gets wet I take out the battery then I try and suck out all of the water or whatever liquid out of the device as I can. Then ill let it sit in the sun for a while. I always wait at least 24 hourse before putting it back I
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Click to collapse
Yeah, that's certainly what I would have done. Unfortunately I wasn't there when it happened. She claims she immediately got it out. But she was falling asleep when it fell in so I really don't know. She did immediately take it apart and dry it off. But I don't think she was so anxious about it she put it back together to see if it would work. That probably did more damage than getting it wet in the first place.
We both have the same phone. I took the back off my Amaze and still have a good signal. It may have dropped one bar but not completely. It may get a boost on the signal from the back cover but it still works without. So I agree it probably is not going to be fixed by simply replacing the back cover. I'm going to stick my back cover on it this evening just to see what happens, but I think I know.
I am going to research the possibility of replacing the antenna completely. It seems the next logical option. I may also go ahead and take it further apart just to give it the opportunity to dry out. We'll see.
Any further comments or suggestions are greatly appreciated.
ravike14 said:
lol your title sounds a lil hahaha anyway all the signal antenna's are in the back door so try a new backdoor?? mite work ther're plenty in ebay
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Click to collapse
You are absolutely right!! LOL.. If it weren't for the cost of replacing the danged thing I would still be laughing. Why is it she wants ME to replace it and hasn't even suggested that SHE should be the one to replace it THIS TIME?????? She is on one of those pay as you go accounts. We were ready to set her up with a 2-year deal just to find they don't exist at T-Mobile any more. You pay full price for any phone now regardless of what sort of account you set up. I don't see doing that for quite a while.
I may be searching eBay for a replacement phone. But I'd like to try a few options with this one first.
Clean the contacts
TallRiderKy said:
You are absolutely right!! LOL.. If it weren't for the cost of replacing the danged thing I would still be laughing. Why is it she wants ME to replace it and hasn't even suggested that SHE should be the one to replace it THIS TIME?????? She is on one of those pay as you go accounts. We were ready to set her up with a 2-year deal just to find they don't exist at T-Mobile any more. You pay full price for any phone now regardless of what sort of account you set up. I don't see doing that for quite a while.
I may be searching eBay for a replacement phone. But I'd like to try a few options with this one first.
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Click to collapse
if she dropped it in soda, get some rubbing alcohol and a q-tip. clean the contacts very thoroughly. the soda is sticky and can prevent proper contact,
also clean the SIM card contacts on both the card and the phone.
Working Now
I cleaned the back of the phone and the cover this morning with rubbing alcohol then stuck my SIM and SD cards in the phone this morning and turned it on. To my amazement it is now working. What a great sigh of relief!!!!! I have heard nothing but moaning and groaning over this cheap phone I bought my girl until I could resolve this.
So it's off to phase 2 of this adventure. According to the T-Mobile store this phone has been rooted. I've read about it but I know close to nothing about rooting phones. There seems to be as many DIY pages describing how to root or restore a cell phone I am a bit reluctant to get started.
What do I need to look for in restoring this phone? Do I have to find the restore file that matches the Android version on the phone or can I just get the absolute latest one? Which one of these abundance of instructional should I be looking for? What is this about S-On/S-Off? It seems to be important. How do I actually check to verify that this phone has been rooted? I'm just going by someone's comments here.
I'd like to get this completed today. I'm expecting SIGNIFICANT appreciation this evening if I can hand her a working smart phone!!!!
My most enthusiastic and humble appreciation to those who responded. :good:
Been doing some investigations. The phone has super user installed in the aps. It also has 4ext installed. I let the phone download the latest ICS but the install failed.
According to "most" off the forums I have read all I have to do is place the stock image on the root of the external SD card and reboot. Is there anything else I need to worry about?
TallRiderKy said:
Been doing some investigations. The phone has super user installed in the aps. It also has 4ext installed. I let the phone download the latest ICS but the install failed.
According to "most" off the forums I have read all I have to do is place the stock image on the root of the external SD card and reboot. Is there anything else I need to worry about?
Click to expand...
Click to collapse
If your s off just run a ruu and latest firmware then 4ext and flash supersu then you'll have a stable phone
Sent from my HTC_Amaze_4G using xda premium
Related
Hey guys, I came had the HTC Sensation, and I broke it VERY bad, and T-Mobile refused to give me a new one, so I bought the Amaze 4G on Amazon.
The phone worked okay for the first week, and about 10 days after I had it, it started to randomly freeze and I would have to lock and unlock the screen for it to work again.
Wasn't a big deal at first. It was almost as if the processor wasn't getting enough voltage for example, on my Sensation if I undervolted it too much it would freeze up and I would need to pull the battery.
Not as big of a deal though, but it is SO ANNOYING when trying to text or type something and having to go through the whole process.
But then the device was getting very slow when I had it on the charger, so I argued with Amazon to take it back and they said I would have to contact the private dealer.
I had no luck with the dealer, so I basically got screwed over out of 500 bucks.
BUT... I think the problem is fixable...
Correct me if I'm wrong, (and I probably am), I am NEARLY 100% positive this is a battery issue or a processor issue.
And maybe one of you phone geniuses will be able to help me out (You guys never dissapoint)
But before I drop 15 dollars on a battery, I want to know if one of you have had experience with a problem like this. Even after rooting, wiping, installing countless roms and apps, I have had no luck at all.
Did you buy it used?
Iscreaman2311 said:
Did you buy it used?
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Yea it was "Certified Refurbished" by the company, but they said that there was no way to prove it was like that when it left their shop, so basically I got screwed out of everything. I tried contacting HTC also and they said a standard repair could range up to 100 dollars, and I really don't want to spend that unless I have to, but I am almost positive it's the battery that doesn't give the phone enough power. I will take it up to T-Mobile and see if they have a tester battery I could use. Very weird problems though, it makes me wonder if it's more than the battery.
Thaxtonator said:
Yea it was "Certified Refurbished" by the company, but they said that there was no way to prove it was like that when it left their shop, so basically I got screwed out of everything. I tried contacting HTC also and they said a standard repair could range up to 100 dollars, and I really don't want to spend that unless I have to, but I am almost positive it's the battery that doesn't give the phone enough power. I will take it up to T-Mobile and see if they have a tester battery I could use. Very weird problems though, it makes me wonder if it's more than the battery.
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Click to collapse
I think we need more info before we can think of possible reasons for the problem.
Are you rooted?
What software version are you using?
Did you do the factory reset?
What apps are running background?
Did you try different sd card?
Did you get logs (logcat, etc.)
etc. etc.
It may be purely hardware issue like you say, but as you say, software can cause similar problems, too. Especially, if you can remedy the problem by going in to the lockscreen and back, I think it is software related.
EDIT: Wait a minute! You're the same guy asking about s-off'ing the phone with ICS leak, aren't you? Probably you didn't flash the original ICS RUU before flashing a custom ROM? Mismatched firmware can cause tons of problems and there's no easy solution to it rather than to flash the firmware. But then, if you're not s-off'ed, you can't flash firmware to begin with. What a mess you are in.
Also if you think it's a battery problem plug the thing in problem still there not the battery. It will get full power plugged in even with a bad battery.
Sent from my HTC_Amaze_4G
Hi, uh I started another thread on making sure things got backed up. Which I did properly and everything was good. So today I haven't done anythign and was waiting for the new slim rom to make it's debute hopefully this week sometime as that is the one that appeals to me the most. Anyways, today my phone just got super hot, far hotter than before and it decided to die on me...I think. it shut off and I haven't been able to turn it on. Could this be a side effect of installing twrp/unlocking the bootloader/rooting? Or would it be a defective unit? One concern I had was getting a defective unit so i waited out my 30 days before even considering doing all this. So yea my 30 days from att is up. Would there possibly be a way to get a new phone from att or does anyone have any tricks on getting it back online? I personally think it was an overheating issue, but my phone is now cooled down.
So i went to the att store and of course they won't do anything. They told me to call some number they gave me. If I return it will they know it was boot unlocked and rooted? I can't turn it on at all. Using a power source or connecting to my computer nor my car charger...
blamster said:
Hi, uh I started another thread on making sure things got backed up. Which I did properly and everything was good. So today I haven't done anythign and was waiting for the new slim rom to make it's debute hopefully this week sometime as that is the one that appeals to me the most. Anyways, today my phone just got super hot, far hotter than before and it decided to die on me...I think. it shut off and I haven't been able to turn it on. Could this be a side effect of installing twrp/unlocking the bootloader/rooting? Or would it be a defective unit? One concern I had was getting a defective unit so i waited out my 30 days before even considering doing all this. So yea my 30 days from att is up. Would there possibly be a way to get a new phone from att or does anyone have any tricks on getting it back online? I personally think it was an overheating issue, but my phone is now cooled down.
So i went to the att store and of course they won't do anything. They told me to call some number they gave me. If I return it will they know it was boot unlocked and rooted? I can't turn it on at all. Using a power source or connecting to my computer nor my car charger...
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Click to collapse
Ok, so, im not sure if by return you mean, return for an exchange or simply a return as ATT will probably only send you a reman unit for yours and not allow an actual return. If you havent called them yet, i would recommend it. I have dealt with them many times in the past and one thing that has always shocked me is that they never have asked me about, or even commented on, how rooting or unlocking prevents them from exchanging it. Even during the disclaimer, they have never once said that if the device has been modified they wont allow the exchange.
I say all of this because should they not mention anything like that, and you send it back, im fairly sure you can claim you didnt know and werent told, and they will take care of it. Also, i say this because i personally sent back 3 bricked GS2s and an lg nitro as defective and got my reman units and every single one of them were rooted and such. So, i would feel safe. As long as they dont ask, and you dont lie to them, then there shouldnt be an issue. I wouldnt lie to them, i just dont mention it. AGAIN DO NOT lie to them or attempt to decieve them, i would never encourage that, but if its something they dont ask about, then, it, in my opinion, is not something that they are too concerned with.
cloudraker said:
Ok, so, im not sure if by return you mean, return for an exchange or simply a return as ATT will probably only send you a reman unit for yours and not allow an actual return. If you havent called them yet, i would recommend it. I have dealt with them many times in the past and one thing that has always shocked me is that they never have asked me about, or even commented on, how rooting or unlocking prevents them from exchanging it. Even during the disclaimer, they have never once said that if the device has been modified they wont allow the exchange.
I say all of this because should they not mention anything like that, and you send it back, im fairly sure you can claim you didnt know and werent told, and they will take care of it. Also, i say this because i personally sent back 3 bricked GS2s and an lg nitro as defective and got my reman units and every single one of them were rooted and such. So, i would feel safe. As long as they dont ask, and you dont lie to them, then there shouldnt be an issue. I wouldnt lie to them, i just dont mention it. AGAIN DO NOT lie to them or attempt to decieve them, i would never encourage that, but if its something they dont ask about, then, it, in my opinion, is not something that they are too concerned with.
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Click to collapse
Okay, thanks for the response. Sorry I was in a bit of a panic when I wrote that. But I have called ATT and they didn't ask me or mention in any disclaimer that if it's rooted or unlocked it won't qualify. I didn't mention it and so that does make me feel a lot better. Hasn't been physically damaged or come in contact with water so i'm pretty sure I'm safe. Thanks again.
blamster said:
Okay, thanks for the response. Sorry I was in a bit of a panic when I wrote that. But I have called ATT and they didn't ask me or mention in any disclaimer that if it's rooted or unlocked it won't qualify. I didn't mention it and so that does make me feel a lot better. Hasn't been physically damaged or come in contact with water so i'm pretty sure I'm safe. Thanks again.
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Click to collapse
They may or may not check when you return the phone. I returned my S3 a few months ago in exchange for a different phone but I forgot to unroot it and uninstall Superuser. The representative at AT&T didn't even turn the phone on. I didn't have anything to hide though, if they told me I couldn't return it because it was rooted then I would have sold it and purchased something else. I think the manufacturer is the one to worry about with these things. LG would definitely know if it were unlocked and they would be able to determine if rooting and unlocking the phone caused the problems you described.
johnbyebye said:
They may or may not check when you return the phone. I returned my S3 a few months ago in exchange for a different phone but I forgot to unroot it and uninstall Superuser. The representative at AT&T didn't even turn the phone on. I didn't have anything to hide though, if they told me I couldn't return it because it was rooted then I would have sold it and purchased something else. I think the manufacturer is the one to worry about with these things. LG would definitely know if it were unlocked and they would be able to determine if rooting and unlocking the phone caused the problems you described.
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Click to collapse
Well if they can turn it on I will gladly take it back due to them not accepting. I couldn't turn it on by anymeans, even plugging it in there is no lights to signifying it is receiving power. But i heard this phone had overheating issues in the first wave (or two) so it's probably for the best to get a new one. They are currently mailing me a new one and so I should receive it next week sometime hopefully.
blamster said:
Well if they can turn it on I will gladly take it back due to them not accepting. I couldn't turn it on by anymeans, even plugging it in there is no lights to signifying it is receiving power. But i heard this phone had overheating issues in the first wave (or two) so it's probably for the best to get a new one. They are currently mailing me a new one and so I should receive it next week sometime hopefully.
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Click to collapse
Sounds like everything worked out.
im in the same boat as you... completely dead phone. But I did open it to see of the battery pull would work. Do you think that theyll check and refuse my warranty because I opened it? the phone on the outside is NEW. Btw do you have a contract/account with ATT? I bought mine off ebay and used it on tmo...
I have the exact same problem! Totally dead phone that the charging light won't even turn on for. Unfortunately there is a small crack in the bottom left of the phone that was caused months prior so ATT wont give me a new one...
send it for repairs! I had rooted and unlocked mine so ATT didnt cover my warranty, but I only paid 50 bucks for the repairs and now I have my phone back!
Hey everyone. I just bought a Galaxy S4 a couple days ago, and have had no problems with it until this morning. I had it plugged in, and when I woke up, it was extremely hot to the touch, burningly so, and had some weird battery warning of some sort on the screen. I didn't know what else do do, so I immediately unplugged it and took the battery out. Coming from using an HTC Thunderbolt, I've never had a phone get this hot. My hands even still hurt from handling the phone, and now I'm really concerned that there is a problem with it. It's probably worth mentioning that I did root it, but I did nothing else that would cause it to do something like this. I didn't overclock it, I didn't install a custom recovery, and I didn't install any custom ROMs. Besides having root access, the phone is in a stock state as if I just took it out of the box. I haven't turned it on yet as I'm letting it cool off right now, but I really want to know what the heck happened here.
Thanks for any help.
You're not the first person. Hm I want to buy this phone too
Sent from my SCH-I605 using xda app-developers app
Yeah, to my surprise I noticed one of the moderators moved a similar thread from someone over to this section while I was in the middle of posting mine. I wish I would have been able to see it before making mine, but oh well. At least I'm glad it's nothing I did, but I'm both concerned about the heat killing the battery as well as this happening over and over again.
I haven't had this issue at all. I'm rooted and running cwm recovery, but otherwise stock. I also froze several apps (only bloat that was allowed to be disabled natively, so far).
In general, if I were you, I would contact Samsung or Verizon. It may be a defective battery or a defective phone.
SonicJoe said:
I haven't had this issue at all. I'm rooted and running cwm recovery, but otherwise stock. I also froze several apps (only bloat that was allowed to be disabled natively, so far).
In general, if I were you, I would contact Samsung or Verizon. It may be a defective battery or a defective phone.
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Click to collapse
I suppose I could bring it back; I do have about 12 more days to return it if I need to. Of course, I'd really rather not, but if everyone here thinks that's the best course of action here, then I suppose I should. Of course, there is the whole I rooted it thing, so yeah.
BJSerpas said:
I suppose I could bring it back; I do have about 12 more days to return it if I need to. Of course, I'd really rather not, but if everyone here thinks that's the best course of action here, then I suppose I should. Of course, there is the whole I rooted it thing, so yeah.
Click to expand...
Click to collapse
Don't worry about root. Use SuperSu's unroot feature before returning it. And a factory reset. They'll never know.
Or, if you're really paranoid, use the stock no root odin image and flash it clean.
Get the battery error message to repeat then bring it in with it showing or take a picture of it. A good store will hand you a new one on the spot. They just need to have a documented reason.
Yeah pretty much
I think what I'll do is test the battery life and see if it was damaged at all first. If there's nothing to worry about there, I could just pretend it never happened. Of course, if it decides to go supernova on me again, I'll just unroot it and bring it back. Thanks for the replies guys.
Update:
Considering my battery went down by 8% in just a half hour, I think I can safely consider my battery to be fried. This is just wonderful...
I was running GE Rom 4.2.2 on my S4. Everything was great, until my girlfriend put my S4 in the washer with the clothes.. I let it sit in rice for a couple days and now everything works, except i have no signal at all. I have the circle with a line through it. I have tried multiple tutorials on how to possibly fix this issue but none have helped. I have been trying to go through asurion so I can get the replacement, but I don't have a printer at home to fill out the affidavit. Plus my work hours are crazy...Anyways does anyone know how to fix the signal issue?
Dude, if your signal is not working after putting your phone through the WASHING MACHINE, there's water damage to the phone. Unless you replace the motherboard in the phone, there's nothing you can do. Go to a library, print off the stuff you need, and get a new phone.
igacek said:
Dude, if your signal is not working after putting your phone through the WASHING MACHINE, there's water damage to the phone. Unless you replace the motherboard in the phone, there's nothing you can do. Go to a library, print off the stuff you need, and get a new phone.
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Click to collapse
Wow! Why didn't I think of that?! Although your answer did not help me one bit I appreciate you throwing in your 2 cents. Maybe I work an upwards of 70 hours a week and usually during the day. Plus EVERYTHING else on the phone works, so why couldnt it be a simple software issue? Instead of telling me what I already know (need to get another phone), you could have nicely told me there isn't anything I can do. I apologize if this comes off as "a**holish" but you aren't helping, and instead just throwing out a random response. I was just looking for a part time solution until I do get my replacement as I NEED my phone for my job. Again thanks for at least replying.
ajgates92 said:
Wow! Why didn't I think of that?! Although your answer did not help me one bit I appreciate you throwing in your 2 cents. Maybe I work an upwards of 70 hours a week and usually during the day. Plus EVERYTHING else on the phone works, so why couldnt it be a simple software issue? Instead of telling me what I already know (need to get another phone), you could have nicely told me there isn't anything I can do. I apologize if this comes off as "a**holish" but you aren't helping, and instead just throwing out a random response. I was just looking for a part time solution until I do get my replacement as I NEED my phone for my job. Again thanks for at least replying.
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Click to collapse
What version of the GE edition rom are you running? I at one time ran it and had issues. Before you do anything else try flashing another ROM. Also you could try to get another Sim card. Besides that I would say let it sit in rice again.
Sent from my SCH-I545 using xda app-developers app
ajgates92 said:
I was running GE Rom 4.2.2 on my S4. Everything was great, until my girlfriend put my S4 in the washer with the clothes.. I let it sit in rice for a couple days and now everything works, except i have no signal at all. I have the circle with a line through it. I have tried multiple tutorials on how to possibly fix this issue but none have helped. I have been trying to go through asurion so I can get the replacement, but I don't have a printer at home to fill out the affidavit. Plus my work hours are crazy...Anyways does anyone know how to fix the signal issue?
Click to expand...
Click to collapse
You could try flashing back to stock that would/should eliminate software issues. If its a no go then I would say its hardware related.
Hit thanks if I helped you out. Doing a little bit of reading goes a long way. Sent via tapatalk.
I've got insurance for my cell phone through my credit card. If it breaks, they'll send me $250 to buy a new one. And my RAZR Maxx is definitely messed up.
The problem is, the problems are intermittent. And for me to make a successful claim, I have to get a technician to look at the phone and write a letter saying it's broken. I had to go through this process a couple of years ago with a Motorola Atrix that was clearly, obviously broken. And the technicians are always like, "what? what do you mean? what good is a letter like that going to do?" No matter how many times I try to explain to them. It's like they think I'm trying to trap them.
Anyway, is there anything short of throwing the phone off the top of my house that I can do to my phone that makes it easy to show to a technician and have him verify there are issues with it? I'd like not to destroy the phone in case my claim is denied. There are other criteria other than just proving phone is broken. And if the claim is denied, I may need to use the phone for a few more months till I can afford to buy a new one.
The phone is rooted. So I can install whatever software that needs the phone to be rooted. And I have asked in the past, rooting the phone does not cancel my insurance. The case is basically the cell phone insurance department doesn't seem very technologically savvy and don't have a lot of clauses you see when cell phone company's are describing cell phone warranties. Then they have other clauses that you would never see in a cell phone warranty.
If you want to know what's wrong with my phone, like occasionally, nothing it can do will it lock onto the GPS satellites, and I'm stuck somewhere trying to navigate my way to some place.. Occasionally it'll pop up on my screen saying "HDMI cable detected" and orient my screen sideways like if the phone were in a dock. It does this even though there's clearly no HDMI cable connected and I have turned HDMI detection off in the settings. Plus, the phone is just god awful slow a lot of times. Trying to use Chrome on the phone, a lot of times it'll hang and eventually I'll get the message "Chrome is not reponding", then I have options like do you want to wait for it, or go ahead and kill it.
levander said:
I've got insurance for my cell phone through my credit card. If it breaks, they'll send me $250 to buy a new one. And my RAZR Maxx is definitely messed up.
The problem is, the problems are intermittent. And for me to make a successful claim, I have to get a technician to look at the phone and write a letter saying it's broken. I had to go through this process a couple of years ago with a Motorola Atrix that was clearly, obviously broken. And the technicians are always like, "what? what do you mean? what good is a letter like that going to do?" No matter how many times I try to explain to them. It's like they think I'm trying to trap them.
Anyway, is there anything short of throwing the phone off the top of my house that I can do to my phone that makes it easy to show to a technician and have him verify there are issues with it? I'd like not to destroy the phone in case my claim is denied. There are other criteria other than just proving phone is broken. And if the claim is denied, I may need to use the phone for a few more months till I can afford to buy a new one.
The phone is rooted. So I can install whatever software that needs the phone to be rooted. And I have asked in the past, rooting the phone does not cancel my insurance. The case is basically the cell phone insurance department doesn't seem very technologically savvy and don't have a lot of clauses you see when cell phone company's are describing cell phone warranties. Then they have other clauses that you would never see in a cell phone warranty.
If you want to know what's wrong with my phone, like occasionally, nothing it can do will it lock onto the GPS satellites, and I'm stuck somewhere trying to navigate my way to some place.. Occasionally it'll pop up on my screen saying "HDMI cable detected" and orient my screen sideways like if the phone were in a dock. It does this even though there's clearly no HDMI cable connected and I have turned HDMI detection off in the settings. Plus, the phone is just god awful slow a lot of times. Trying to use Chrome on the phone, a lot of times it'll hang and eventually I'll get the message "Chrome is not reponding", then I have options like do you want to wait for it, or go ahead and kill it.
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Have you tried returning the phone to bone stock with a stock recovery image and rsd lite? Be fore warned, you will lose root but, you can get it back. Afterwards it will be like a new phone(faster, a lot less buggy and force closes) unless it is truly a hardware issue. I have a motorola xoom that started having serious issues, I went through the whole process, and it was like a completely new tablet when was done, battery life I hadn't seen in over a year, very responsive, it was like I had just unboxed it from the store.
Truthfully the technicians probably DO think you are trying to trap them when you are talking about intermittent problems. Intermittent problems are hard to diagnose with anything unless you can tell them a specific action or pattern of actions that leads up to the problem. I am sure they get a lot of people all the time with "it doesn't work right" claims to try to get money for a new phone.
IMHO it would be worth the shot to see if it legitimately has a goofy problem, or can be easily fixed at home.
Draxin said:
Have you tried returning the phone to bone stock with a stock recovery image and rsd lite?
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Yeah, thanks Draxin. I've tried restoring to a factory image. And it seems to work okay for a couple of days before small things start back up. A couple of months later, the phone is as flaky as it ever was. It could just be software, that is possible. But it's not like I can go in and fix the software myself or anything. And I think hanging around the internet, looking for tweaks and fixes any more than I already have is really an unreasonable request by the insurance company.
What you say about an easily repeatable pattern, that's what I was hoping to figure out by posting here.
But getting no responses, I think I'm just gonna start my claim and when it gets to the point of proving it's broken, I'm just gonna microwave the phone. Googling all over the Internet that's the only advice people seem to offer.
Basically as it is now, I'm gonna have to pay for a new phone and hope this clumsy phone insurance through my credit card company makes good on my claim. I know I meet the criteria because I've read the policy. It's just the hoops they put you through to prove you meet the criteria that I'm worried about.
levander said:
Yeah, thanks Draxin. I've tried restoring to a factory image. And it seems to work okay for a couple of days before small things start back up.
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With a full wipe and stock motorola firmware? Or just a factory reset?
Either way wish you the best of luck
Yeah try using rsd to fully restore. I fixed a lot of my problems that way .
Sent from my XT912 using Tapatalk
tydiamond11 said:
Yeah try using rsd to fully restore. I fixed a lot of my problems that way .
Sent from my XT912 using Tapatalk
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Very true. It is funny/sad. Spend some time on a site like this and it seems like everybody knows these things. Talk to your friend or the typical consumer of smartphones and it is foreign to them. They feed into the advertising that the newest and greatest will solve all their problems, not realizing they are falling into the same viscous circle. They will actually disbelieve you, cause... well come on, the phone is two years old! "The guy at my carriers store is surprised my phone still works. Sure he got the job two months ago, won't be there five from now and has no idea what a OTG cable is, or a independently powered usb hub but, still he works there.. so he must know what he is talking about! I am sure it has nothing to do with commission of sales!" (that was facetious, by the way)
I am curious how many people have thought that their smartphone was dying or to old because a factory reset didn't work(not talking about you lavender, I don't know what you have done to fix your device( guess I am semi-hijacking your thread)).
Motorola(or any device manufacturer for that matter) isn't going to tell the typical user that a firmware reflash is required to get a couple more years out of their device when they can sell a user (that won't waste the time to Google)another device. Certainly won't advertise it right next to their latest and greatest device. Really how many people outside of the power users or gamers REQUIRE a quad core processor with 1500-1800 mhz, or 2-3 gb of RAM. When typically, it will end up the same way in a years time, depending on how much they use it.
Porn doesn't require those specs!!!
Draxin said:
Very true. It is funny/sad. Spend some time on a site like this and it seems like everybody knows these things. Talk to your friend or the typical consumer of smartphones and it is foreign to them. They feed into the advertising that the newest and greatest will solve all their problems, not realizing they are falling into the same viscous circle. They will actually disbelieve you, cause... well come on, the phone is two years old! "The guy at my carriers store is surprised my phone still works. Sure he got the job two months ago, won't be there five from now and has no idea what a OTG cable is, or a independently powered usb hub but, still he works there.. so he must know what he is talking about! I am sure it has nothing to do with commission of sales!" (that was facetious, by the way)
I am curious how many people have thought that their smartphone was dying or to old because a factory reset didn't work(not talking about you lavender, I don't know what you have done to fix your device( guess I am semi-hijacking your thread)).
Motorola(or any device manufacturer for that matter) isn't going to tell the typical user that a firmware reflash is required to get a couple more years out of their device when they can sell a user (that won't waste the time to Google)another device. Certainly won't advertise it right next to their latest and greatest device. Really how many people outside of the power users or gamers REQUIRE a quad core processor with 1500-1800 mhz, or 2-3 gb of RAM. When typically, it will end up the same way in a years time, depending on how much they use it.
Porn doesn't require those specs!!!
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You are right. Just the last part is not really relevant to this form by the way.
Sent from my XT912 using Tapatalk