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Hi, uh I started another thread on making sure things got backed up. Which I did properly and everything was good. So today I haven't done anythign and was waiting for the new slim rom to make it's debute hopefully this week sometime as that is the one that appeals to me the most. Anyways, today my phone just got super hot, far hotter than before and it decided to die on me...I think. it shut off and I haven't been able to turn it on. Could this be a side effect of installing twrp/unlocking the bootloader/rooting? Or would it be a defective unit? One concern I had was getting a defective unit so i waited out my 30 days before even considering doing all this. So yea my 30 days from att is up. Would there possibly be a way to get a new phone from att or does anyone have any tricks on getting it back online? I personally think it was an overheating issue, but my phone is now cooled down.
So i went to the att store and of course they won't do anything. They told me to call some number they gave me. If I return it will they know it was boot unlocked and rooted? I can't turn it on at all. Using a power source or connecting to my computer nor my car charger...
blamster said:
Hi, uh I started another thread on making sure things got backed up. Which I did properly and everything was good. So today I haven't done anythign and was waiting for the new slim rom to make it's debute hopefully this week sometime as that is the one that appeals to me the most. Anyways, today my phone just got super hot, far hotter than before and it decided to die on me...I think. it shut off and I haven't been able to turn it on. Could this be a side effect of installing twrp/unlocking the bootloader/rooting? Or would it be a defective unit? One concern I had was getting a defective unit so i waited out my 30 days before even considering doing all this. So yea my 30 days from att is up. Would there possibly be a way to get a new phone from att or does anyone have any tricks on getting it back online? I personally think it was an overheating issue, but my phone is now cooled down.
So i went to the att store and of course they won't do anything. They told me to call some number they gave me. If I return it will they know it was boot unlocked and rooted? I can't turn it on at all. Using a power source or connecting to my computer nor my car charger...
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Click to collapse
Ok, so, im not sure if by return you mean, return for an exchange or simply a return as ATT will probably only send you a reman unit for yours and not allow an actual return. If you havent called them yet, i would recommend it. I have dealt with them many times in the past and one thing that has always shocked me is that they never have asked me about, or even commented on, how rooting or unlocking prevents them from exchanging it. Even during the disclaimer, they have never once said that if the device has been modified they wont allow the exchange.
I say all of this because should they not mention anything like that, and you send it back, im fairly sure you can claim you didnt know and werent told, and they will take care of it. Also, i say this because i personally sent back 3 bricked GS2s and an lg nitro as defective and got my reman units and every single one of them were rooted and such. So, i would feel safe. As long as they dont ask, and you dont lie to them, then there shouldnt be an issue. I wouldnt lie to them, i just dont mention it. AGAIN DO NOT lie to them or attempt to decieve them, i would never encourage that, but if its something they dont ask about, then, it, in my opinion, is not something that they are too concerned with.
cloudraker said:
Ok, so, im not sure if by return you mean, return for an exchange or simply a return as ATT will probably only send you a reman unit for yours and not allow an actual return. If you havent called them yet, i would recommend it. I have dealt with them many times in the past and one thing that has always shocked me is that they never have asked me about, or even commented on, how rooting or unlocking prevents them from exchanging it. Even during the disclaimer, they have never once said that if the device has been modified they wont allow the exchange.
I say all of this because should they not mention anything like that, and you send it back, im fairly sure you can claim you didnt know and werent told, and they will take care of it. Also, i say this because i personally sent back 3 bricked GS2s and an lg nitro as defective and got my reman units and every single one of them were rooted and such. So, i would feel safe. As long as they dont ask, and you dont lie to them, then there shouldnt be an issue. I wouldnt lie to them, i just dont mention it. AGAIN DO NOT lie to them or attempt to decieve them, i would never encourage that, but if its something they dont ask about, then, it, in my opinion, is not something that they are too concerned with.
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Okay, thanks for the response. Sorry I was in a bit of a panic when I wrote that. But I have called ATT and they didn't ask me or mention in any disclaimer that if it's rooted or unlocked it won't qualify. I didn't mention it and so that does make me feel a lot better. Hasn't been physically damaged or come in contact with water so i'm pretty sure I'm safe. Thanks again.
blamster said:
Okay, thanks for the response. Sorry I was in a bit of a panic when I wrote that. But I have called ATT and they didn't ask me or mention in any disclaimer that if it's rooted or unlocked it won't qualify. I didn't mention it and so that does make me feel a lot better. Hasn't been physically damaged or come in contact with water so i'm pretty sure I'm safe. Thanks again.
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They may or may not check when you return the phone. I returned my S3 a few months ago in exchange for a different phone but I forgot to unroot it and uninstall Superuser. The representative at AT&T didn't even turn the phone on. I didn't have anything to hide though, if they told me I couldn't return it because it was rooted then I would have sold it and purchased something else. I think the manufacturer is the one to worry about with these things. LG would definitely know if it were unlocked and they would be able to determine if rooting and unlocking the phone caused the problems you described.
johnbyebye said:
They may or may not check when you return the phone. I returned my S3 a few months ago in exchange for a different phone but I forgot to unroot it and uninstall Superuser. The representative at AT&T didn't even turn the phone on. I didn't have anything to hide though, if they told me I couldn't return it because it was rooted then I would have sold it and purchased something else. I think the manufacturer is the one to worry about with these things. LG would definitely know if it were unlocked and they would be able to determine if rooting and unlocking the phone caused the problems you described.
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Well if they can turn it on I will gladly take it back due to them not accepting. I couldn't turn it on by anymeans, even plugging it in there is no lights to signifying it is receiving power. But i heard this phone had overheating issues in the first wave (or two) so it's probably for the best to get a new one. They are currently mailing me a new one and so I should receive it next week sometime hopefully.
blamster said:
Well if they can turn it on I will gladly take it back due to them not accepting. I couldn't turn it on by anymeans, even plugging it in there is no lights to signifying it is receiving power. But i heard this phone had overheating issues in the first wave (or two) so it's probably for the best to get a new one. They are currently mailing me a new one and so I should receive it next week sometime hopefully.
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Click to collapse
Sounds like everything worked out.
im in the same boat as you... completely dead phone. But I did open it to see of the battery pull would work. Do you think that theyll check and refuse my warranty because I opened it? the phone on the outside is NEW. Btw do you have a contract/account with ATT? I bought mine off ebay and used it on tmo...
I have the exact same problem! Totally dead phone that the charging light won't even turn on for. Unfortunately there is a small crack in the bottom left of the phone that was caused months prior so ATT wont give me a new one...
send it for repairs! I had rooted and unlocked mine so ATT didnt cover my warranty, but I only paid 50 bucks for the repairs and now I have my phone back!
Something very strange, I checked the time on the phone while I was seating on my car, then I came home, and when I sat on my desk the phone was completely off. At first I though it might be an empty battery, so I plugged on the wall charger, but NOTHING happened. I tried the charger on another phone and worked, so the problem was the phone.
Took out the battery, put it back again and tried to enter recovery or download mode, none of them worked. (Even the 4 touch keys don´t light up, exactly like when you try to turn it on without a battery).
I left it charging all the night, and in the next morning, it was all the same.
About the phone
Because of the forum, its obvious that is a sgh-i777 AT&T SGSII. I changed many times of ROM, but I was running a custom one called "Alliance", wich is Touchwiz based and so stable, that I decided to keep it (flashed it maybe 3 months ago).
Regarding the installed apps, I had "RAM Manager", on the "more multitasking" preset, also had "STweaks" on the default profile, a task killer called "Speed Booster", "Next Launcher" and a bunch of games.
About the battery
I went to a store and asked to try a new one, but It didn't worked at all. The guy at the store told me that maybe it was a "Motherboard" (or something like that) issue, so I left the phone there to see if the can fix it, but they didn't have any luck. (I have to admit that it wasn't an official Samsung service center, but a friend's shop, so its probable that they dont know much about this kind of stuff). Besides, if you look closely at the phone, you cant see that the screws were untouched, so it seems that they didnt even try to repair it.
Another important thing is the battery "lifestyle" that I always used with the phone: Usage, from normal to exhaustive during the day and let it charging all night, everyday. I notice some alarming overheating when playin hard games (so hot that I quit playing and put the phone on the floor to make it cooler), this maybe has fried something inside.
I insist in the fact that I dont think that the battery is the problem because It didn't worked with a new one.
Well, the last "strage" thing that may have something to do, is that I plugged the USB cable to a "broken" car charger, causing the car fuse to burn, but I dont know if that could affect the phone somehow. (Notice that this episode ocurred 1 week earlier than the sudden death, so I dont think is a problem...)
So, this is it. Hope you can help me, because I miss my phone quite much (1 week no use...) and I would really love to have it back.
Kind regards,
Francis
P.S.: I took a lot of time writting this, try to be polite and helpful with the answers.
How are you trying to get into download mode?
Sent from my GS4 running CM11 Kandy Kane
In the moment I've tried, I did Vol Down + Power Button
Adb portable in my signature can help reboot you to download mode.
Sent from my SGH-I777 using xda premium
In fact, it didnt worked, because the phone does not react when plugged, so it is not detected by the pc nor ADb. Nice try anyways
If your phone does not respond to battery, computer, or wall charger then it is what is known as a hard brick.
Your device may have been damaged by the car charger as well.
Sent from my SGH-I777 using xda premium
@FranAmestoy,
If you are getting absolutely no response from the phone, and nothing you can do has any effect, then try one last thing (if you haven't already). Pull the battery and leave it out. While holding down both volume buttons, plug in the usb cable. The computer will supply the power. This will put a phone into download mode, but if there is no response to this, then at least you know for sure it is not a battery problem.
There is a difference between "hardware failure" and "hard bricked".
Technically speaking, hard bricked means a firmware problem, usually with the primitive bootloader or the primary bootloader. Such a problem can be fixed using equipment and a technique called jtag, by which the damaged bootloaders are reinstalled. This supposes that the hardware is still functioning correctly.
On the other hand, if the phone has damage to the eMMC memory, or some other hardware failure, then the only remedy is to troubleshoot and repair the hardware. This is perhaps what the technician was suggesting when he said it could be a mother board problem.
Judging from your description of the occurence, it doesn't sound like you did anything that would result in a hard brick. But then I don't know if you actually mentioned everything relevant. In order to find out, you would need to get the phone to a competent technician. The guy who owns Mobile Tech videos is highly respected here. If you wish to pursue getting it repaired, I would suggest that you call him and go over the problem with him, find out his prices, see if he thinks it is worth it, etc.
I have used MTV before and I can say their service was wonderful.
Sent from my SGH-I777 using xda premium
Now this is what I call "help"
I have to say many thanks to creepyncrawly and Red_81 for giving me the kind of answer that I was looking for.
In a few minutes I will try that USB power method, and see what I get.
Regarding your suggestion, I do very appreciatte your kindness and recomendation of where to take the phone to, but my problem is that I bought the phone in the USA, and I live in Argentina, so its way out of my reach to get what you recommend. Anyway, a few minutes from home there is an official Samsung store, that apparently, offers technical assistance, so I will try luck by going there.
For now, I still say you many thanks and I will keep you informed about what I get.
Kind regards,
Francis
Red_81 said:
If your phone does not respond to battery, computer, or wall charger then it is what is known as a hard brick.
Your device may have been damaged by the car charger as well.
Sent from my SGH-I777 using xda premium
Click to expand...
Click to collapse
If the car charger burned down the phone, how can be possible that it continued working during a week before the dropout? I am not saying that's not the problem, but I dont know if there are any relations with so much time in between...
FranAmestoy said:
In the moment I've tried, I did Vol Down + Power Button
Click to expand...
Click to collapse
No, USB + both volume keys
Sent from my Nexus 7 using Tapatalk HD
Donwload also didnt work...
As the title reads, I still dont have any luck.
Guess the final call will be to take it to the technical service T_T
Are those things "fixable"? Will be impossible to get a new phone if I cant sell this...
(Now Im missing it a lot...)
FranAmestoy said:
If the car charger burned down the phone, how can be possible that it continued working during a week before the dropout? I am not saying that's not the problem, but I dont know if there are any relations with so much time in between...
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Click to collapse
Agreed. I think it unlikely, but it is possible.
FranAmestoy said:
Are those things "fixable"? Will be impossible to get a new phone if I cant sell this... (Now Im missing it a lot...)
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Click to collapse
Hard brick repair with jtag would be around US$50.00 plus shipping. Hardware repair would be at least that much in the US unless you can do it yourself. It may be more economical to replace the phone.
When you go to the Samsung store, ask them if it is still under warranty. The phone can be sent to Samsung for repair if they can not do it at the store. I have no idea what that would cost if it is not under warranty. Here in the US we would ship it off to a Samsung repair shop somewhere after talking to them over the phone. But I've never had to do that so I have no idea.
creepyncrawly said:
Agreed. I think it unlikely, but it is possible.
Hard brick repair with jtag would be around US$50.00 plus shipping. Hardware repair would be at least that much in the US unless you can do it yourself. It may be more economical to replace the phone.
When you go to the Samsung store, ask them if it is still under warranty. The phone can be sent to Samsung for repair if they can not do it at the store. I have no idea what that would cost if it is not under warranty. Here in the US we would ship it off to a Samsung repair shop somewhere after talking to them over the phone. But I've never had to do that so I have no idea.
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Thanks for the ideas, but will be impossible, because I bought the phone through eBay and I dont have the invoice, also the phone is rooted and with a custom ROM (triangle alert appears), so the warranty is "super-voided", no chances at all to get it back to stock (remember he's dead...)
I will cross my fingers to see if the can tell me if the can fix it, and how much would it cost.
My major concern is that the failure became impossible to fix. In that case, what will I do? I just can't offer a dead phone on internet for $2... Obviously I need to make some money from him in order to get a new one... However I still have some faith in the official store
You would likely get more than a few dollars selling it on ebay for parts. The digitizer and other parts are definitely worth something. But of course it's not going to be $200.00. Anyway, good luck. I hope you find it is fixable.
Hey everyone. I just bought a Galaxy S4 a couple days ago, and have had no problems with it until this morning. I had it plugged in, and when I woke up, it was extremely hot to the touch, burningly so, and had some weird battery warning of some sort on the screen. I didn't know what else do do, so I immediately unplugged it and took the battery out. Coming from using an HTC Thunderbolt, I've never had a phone get this hot. My hands even still hurt from handling the phone, and now I'm really concerned that there is a problem with it. It's probably worth mentioning that I did root it, but I did nothing else that would cause it to do something like this. I didn't overclock it, I didn't install a custom recovery, and I didn't install any custom ROMs. Besides having root access, the phone is in a stock state as if I just took it out of the box. I haven't turned it on yet as I'm letting it cool off right now, but I really want to know what the heck happened here.
Thanks for any help.
You're not the first person. Hm I want to buy this phone too
Sent from my SCH-I605 using xda app-developers app
Yeah, to my surprise I noticed one of the moderators moved a similar thread from someone over to this section while I was in the middle of posting mine. I wish I would have been able to see it before making mine, but oh well. At least I'm glad it's nothing I did, but I'm both concerned about the heat killing the battery as well as this happening over and over again.
I haven't had this issue at all. I'm rooted and running cwm recovery, but otherwise stock. I also froze several apps (only bloat that was allowed to be disabled natively, so far).
In general, if I were you, I would contact Samsung or Verizon. It may be a defective battery or a defective phone.
SonicJoe said:
I haven't had this issue at all. I'm rooted and running cwm recovery, but otherwise stock. I also froze several apps (only bloat that was allowed to be disabled natively, so far).
In general, if I were you, I would contact Samsung or Verizon. It may be a defective battery or a defective phone.
Click to expand...
Click to collapse
I suppose I could bring it back; I do have about 12 more days to return it if I need to. Of course, I'd really rather not, but if everyone here thinks that's the best course of action here, then I suppose I should. Of course, there is the whole I rooted it thing, so yeah.
BJSerpas said:
I suppose I could bring it back; I do have about 12 more days to return it if I need to. Of course, I'd really rather not, but if everyone here thinks that's the best course of action here, then I suppose I should. Of course, there is the whole I rooted it thing, so yeah.
Click to expand...
Click to collapse
Don't worry about root. Use SuperSu's unroot feature before returning it. And a factory reset. They'll never know.
Or, if you're really paranoid, use the stock no root odin image and flash it clean.
Get the battery error message to repeat then bring it in with it showing or take a picture of it. A good store will hand you a new one on the spot. They just need to have a documented reason.
Yeah pretty much
I think what I'll do is test the battery life and see if it was damaged at all first. If there's nothing to worry about there, I could just pretend it never happened. Of course, if it decides to go supernova on me again, I'll just unroot it and bring it back. Thanks for the replies guys.
Update:
Considering my battery went down by 8% in just a half hour, I think I can safely consider my battery to be fried. This is just wonderful...
just got this, new phone. I've been reviewing all its features, but it's started acting strange. when I plug in to charge, it no longer responds. the only way I got it to power on is after I remove/re-insert battery. I realize different phones will have different functions/settings, but my last phone never had these type of issues. I'm just at a loss as to what's going on. I have another week to return this phone, if it won't operate properly. Any insights would be greatly appreciated. I have the unlocked/no carrier logo, International I9300 version. It's running Android 4.1.1, which is what came installed.
twf498 said:
just got this, new phone. I've been reviewing all its features, but it's started acting strange. when I plug in to charge, it no longer responds. the only way I got it to power on is after I remove/re-insert battery. I realize different phones will have different functions/settings, but my last phone never had these type of issues. I'm just at a loss as to what's going on. I have another week to return this phone, if it won't operate properly. Any insights would be greatly appreciated. I have the unlocked/no carrier logo, International I9300 version. It's running Android 4.1.1, which is what came installed.
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Hi I will save you alot of trouble here... Return the phone...Your phone should not be doing this especially a new one even if you can fix this it is something that is not normal and can spell trouble elsewhere with your phone.
I would recommend returning and getting another one
+1 return it and go for new one. Why to bother when return is an option.
hardware problem..just return it
turns off, won't power on, after/while charging
tallman43 said:
Hi I will save you alot of trouble here... Return the phone...Your phone should not be doing this especially a new one even if you can fix this it is something that is not normal and can spell trouble elsewhere with your phone.
I would recommend returning and getting another one
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I've done a factory reset & it seems 2 b responding, as it should. I'm hoping it means that just an app, I'd installed, was causing the issue. If not, I've alerted the seller that I'd be returning/exchanging. Does this type of thing tend 2 happen, very often?
Update: OK, it's been over 12 hrs. since I did the factory reset. I've not done anything else, except enter my local settings. I've not logged in 2 any pre-installed apps, either. So far, it's still working fine. Now, should I assume this DID have something 2 do w/an app or what? I'm really trying 2 exhaust all possibilities b4 returning, as this can only be returned, if there IS something actually defective.
Please advise, again.
Thx,
Tereasa
No, only when the user corrupts the firmware/data.
twf498 said:
I've done a factory reset & it seems 2 b responding, as it should. I'm hoping it means that just an app, I'd installed, was causing the issue. If not, I've alerted the seller that I'd be returning/exchanging. Does this type of thing tend 2 happen, very often?
Update: OK, it's been over 12 hrs. since I did the factory reset. I've not done anything else, except enter my local settings. I've not logged in 2 any pre-installed apps, either. So far, it's still working fine. Now, should I assume this DID have something 2 do w/an app or what? I'm really trying 2 exhaust all possibilities b4 returning, as this can only be returned, if there IS something actually defective.
Please advise, again.
Thx,
Tereasa
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Click to collapse
There is no way to really understand what's going on without testing but that takes time and that is something you haven't got seeing as you need to return the phone within a week..
You could install one app at a time test then uninstall that app and move on to the next app to test but that is very time consuming depending on how many apps you had installed. (And it might not even be that what is causing the problem)
You could flash a new stock firmware and test but again that is time consuming plus you don't want to be doing that if you are returning the phone.
I can only tell you what I would do and that is to return it..The reason why I say that is because not having your phone respond when you plug into a charger would be a big issue for me especially on a new phone and like i said in my first post this could be signs of trouble elsewhere.
I would probably ask myself this question... maybe it was just a app or maybe it's something worse "can i take the risk" Phones cost alot of money and I think you should expect them to work without any problems when first purchased.
tallman43 said:
There is no way to really understand what's going on without testing but that takes time and that is something you haven't got seeing as you need to return the phone within a week..
You could install one app at a time test then uninstall that app and move on to the next app to test but that is very time consuming depending on how many apps you had installed. (And it might not even be that what is causing the problem)
You could flash a new stock firmware and test but again that is time consuming plus you don't want to be doing that if you are returning the phone.
I can only tell you what I would do and that is to return it..The reason why I say that is because not having your phone respond when you plug into a charger would be a big issue for me especially on a new phone and like i said in my first post this could be signs of trouble elsewhere.
I would probably ask myself this question... maybe it was just a app or maybe it's something worse "can i take the risk" Phones cost alot of money and I think you should expect them to work without any problems when first purchased.
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Click to collapse
:good:Well, as it turns out, it must be a serious issue w/phone. I've still not logged in/installed any other apps & it's starting do it all, again. So, back it will go. As u said, it's expensive! I really appreciate ur assistance.
I've got insurance for my cell phone through my credit card. If it breaks, they'll send me $250 to buy a new one. And my RAZR Maxx is definitely messed up.
The problem is, the problems are intermittent. And for me to make a successful claim, I have to get a technician to look at the phone and write a letter saying it's broken. I had to go through this process a couple of years ago with a Motorola Atrix that was clearly, obviously broken. And the technicians are always like, "what? what do you mean? what good is a letter like that going to do?" No matter how many times I try to explain to them. It's like they think I'm trying to trap them.
Anyway, is there anything short of throwing the phone off the top of my house that I can do to my phone that makes it easy to show to a technician and have him verify there are issues with it? I'd like not to destroy the phone in case my claim is denied. There are other criteria other than just proving phone is broken. And if the claim is denied, I may need to use the phone for a few more months till I can afford to buy a new one.
The phone is rooted. So I can install whatever software that needs the phone to be rooted. And I have asked in the past, rooting the phone does not cancel my insurance. The case is basically the cell phone insurance department doesn't seem very technologically savvy and don't have a lot of clauses you see when cell phone company's are describing cell phone warranties. Then they have other clauses that you would never see in a cell phone warranty.
If you want to know what's wrong with my phone, like occasionally, nothing it can do will it lock onto the GPS satellites, and I'm stuck somewhere trying to navigate my way to some place.. Occasionally it'll pop up on my screen saying "HDMI cable detected" and orient my screen sideways like if the phone were in a dock. It does this even though there's clearly no HDMI cable connected and I have turned HDMI detection off in the settings. Plus, the phone is just god awful slow a lot of times. Trying to use Chrome on the phone, a lot of times it'll hang and eventually I'll get the message "Chrome is not reponding", then I have options like do you want to wait for it, or go ahead and kill it.
levander said:
I've got insurance for my cell phone through my credit card. If it breaks, they'll send me $250 to buy a new one. And my RAZR Maxx is definitely messed up.
The problem is, the problems are intermittent. And for me to make a successful claim, I have to get a technician to look at the phone and write a letter saying it's broken. I had to go through this process a couple of years ago with a Motorola Atrix that was clearly, obviously broken. And the technicians are always like, "what? what do you mean? what good is a letter like that going to do?" No matter how many times I try to explain to them. It's like they think I'm trying to trap them.
Anyway, is there anything short of throwing the phone off the top of my house that I can do to my phone that makes it easy to show to a technician and have him verify there are issues with it? I'd like not to destroy the phone in case my claim is denied. There are other criteria other than just proving phone is broken. And if the claim is denied, I may need to use the phone for a few more months till I can afford to buy a new one.
The phone is rooted. So I can install whatever software that needs the phone to be rooted. And I have asked in the past, rooting the phone does not cancel my insurance. The case is basically the cell phone insurance department doesn't seem very technologically savvy and don't have a lot of clauses you see when cell phone company's are describing cell phone warranties. Then they have other clauses that you would never see in a cell phone warranty.
If you want to know what's wrong with my phone, like occasionally, nothing it can do will it lock onto the GPS satellites, and I'm stuck somewhere trying to navigate my way to some place.. Occasionally it'll pop up on my screen saying "HDMI cable detected" and orient my screen sideways like if the phone were in a dock. It does this even though there's clearly no HDMI cable connected and I have turned HDMI detection off in the settings. Plus, the phone is just god awful slow a lot of times. Trying to use Chrome on the phone, a lot of times it'll hang and eventually I'll get the message "Chrome is not reponding", then I have options like do you want to wait for it, or go ahead and kill it.
Click to expand...
Click to collapse
Have you tried returning the phone to bone stock with a stock recovery image and rsd lite? Be fore warned, you will lose root but, you can get it back. Afterwards it will be like a new phone(faster, a lot less buggy and force closes) unless it is truly a hardware issue. I have a motorola xoom that started having serious issues, I went through the whole process, and it was like a completely new tablet when was done, battery life I hadn't seen in over a year, very responsive, it was like I had just unboxed it from the store.
Truthfully the technicians probably DO think you are trying to trap them when you are talking about intermittent problems. Intermittent problems are hard to diagnose with anything unless you can tell them a specific action or pattern of actions that leads up to the problem. I am sure they get a lot of people all the time with "it doesn't work right" claims to try to get money for a new phone.
IMHO it would be worth the shot to see if it legitimately has a goofy problem, or can be easily fixed at home.
Draxin said:
Have you tried returning the phone to bone stock with a stock recovery image and rsd lite?
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Yeah, thanks Draxin. I've tried restoring to a factory image. And it seems to work okay for a couple of days before small things start back up. A couple of months later, the phone is as flaky as it ever was. It could just be software, that is possible. But it's not like I can go in and fix the software myself or anything. And I think hanging around the internet, looking for tweaks and fixes any more than I already have is really an unreasonable request by the insurance company.
What you say about an easily repeatable pattern, that's what I was hoping to figure out by posting here.
But getting no responses, I think I'm just gonna start my claim and when it gets to the point of proving it's broken, I'm just gonna microwave the phone. Googling all over the Internet that's the only advice people seem to offer.
Basically as it is now, I'm gonna have to pay for a new phone and hope this clumsy phone insurance through my credit card company makes good on my claim. I know I meet the criteria because I've read the policy. It's just the hoops they put you through to prove you meet the criteria that I'm worried about.
levander said:
Yeah, thanks Draxin. I've tried restoring to a factory image. And it seems to work okay for a couple of days before small things start back up.
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With a full wipe and stock motorola firmware? Or just a factory reset?
Either way wish you the best of luck
Yeah try using rsd to fully restore. I fixed a lot of my problems that way .
Sent from my XT912 using Tapatalk
tydiamond11 said:
Yeah try using rsd to fully restore. I fixed a lot of my problems that way .
Sent from my XT912 using Tapatalk
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Very true. It is funny/sad. Spend some time on a site like this and it seems like everybody knows these things. Talk to your friend or the typical consumer of smartphones and it is foreign to them. They feed into the advertising that the newest and greatest will solve all their problems, not realizing they are falling into the same viscous circle. They will actually disbelieve you, cause... well come on, the phone is two years old! "The guy at my carriers store is surprised my phone still works. Sure he got the job two months ago, won't be there five from now and has no idea what a OTG cable is, or a independently powered usb hub but, still he works there.. so he must know what he is talking about! I am sure it has nothing to do with commission of sales!" (that was facetious, by the way)
I am curious how many people have thought that their smartphone was dying or to old because a factory reset didn't work(not talking about you lavender, I don't know what you have done to fix your device( guess I am semi-hijacking your thread)).
Motorola(or any device manufacturer for that matter) isn't going to tell the typical user that a firmware reflash is required to get a couple more years out of their device when they can sell a user (that won't waste the time to Google)another device. Certainly won't advertise it right next to their latest and greatest device. Really how many people outside of the power users or gamers REQUIRE a quad core processor with 1500-1800 mhz, or 2-3 gb of RAM. When typically, it will end up the same way in a years time, depending on how much they use it.
Porn doesn't require those specs!!!
Draxin said:
Very true. It is funny/sad. Spend some time on a site like this and it seems like everybody knows these things. Talk to your friend or the typical consumer of smartphones and it is foreign to them. They feed into the advertising that the newest and greatest will solve all their problems, not realizing they are falling into the same viscous circle. They will actually disbelieve you, cause... well come on, the phone is two years old! "The guy at my carriers store is surprised my phone still works. Sure he got the job two months ago, won't be there five from now and has no idea what a OTG cable is, or a independently powered usb hub but, still he works there.. so he must know what he is talking about! I am sure it has nothing to do with commission of sales!" (that was facetious, by the way)
I am curious how many people have thought that their smartphone was dying or to old because a factory reset didn't work(not talking about you lavender, I don't know what you have done to fix your device( guess I am semi-hijacking your thread)).
Motorola(or any device manufacturer for that matter) isn't going to tell the typical user that a firmware reflash is required to get a couple more years out of their device when they can sell a user (that won't waste the time to Google)another device. Certainly won't advertise it right next to their latest and greatest device. Really how many people outside of the power users or gamers REQUIRE a quad core processor with 1500-1800 mhz, or 2-3 gb of RAM. When typically, it will end up the same way in a years time, depending on how much they use it.
Porn doesn't require those specs!!!
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Click to collapse
You are right. Just the last part is not really relevant to this form by the way.
Sent from my XT912 using Tapatalk