Related
Hi Folks,
I was having the issue with my Vario II (on my 3rd Handset) where the phone enters standby and never wakes up until a soft reset.
When the 3rd handset arrived I decided to bite the bullet and go for WM Black and see if it made the handset any better. Unfortunately, as good as the new ROM (now on V2) is, it didnt solve my hanging issue.
The next thing I decided to do was change the radio ROM. I first went to the 1.38.10 and then to 1.38.11 and then to 1.27.00, as the later was decribed as being the most stable.
As you have probably guessed by now, the issue still plagues me....Even more so since the radio upgrades. The symptoms are as follows;
- Some calls I answer go silent after around 30 secs and I need to soft reset
- The phone can show full bars of signal but the phone diverts to answering machine
- When connecting to the internet, the icons shows as connecting but then drops to no signal (showing a !) then after a while will start to reconnect. Sometimes I need to soft reset to get the connection again
I am wondering if there is something else I am missing that could be causing the issue. I am using it today with no apps and still have the same issues as above plus the freezing issue.
Is there anything else I can change???? or am I just cursed?
Any help would be much appreciated.
Cheers and thanks in advance
Aidan
I would say, try your SIM card in a TOTALLY different phone (not just a different Hermes) As you would have to be fairly unlucky for it to happen with THREE seperate devices, especially with different ROMs also.
If there is a handset available to you that is either a tmobile or SIM unlocked.....give it a go.
mrvanx said:
I would say, try your SIM card in a TOTALLY different phone (not just a different Hermes) As you would have to be fairly unlucky for it to happen with THREE seperate devices, especially with different ROMs also.
If there is a handset available to you that is either a tmobile or SIM unlocked.....give it a go.
Click to expand...
Click to collapse
I belive it's your SIM card also..ask your provider to replae the SIM card for you. Just tell them your issues and it happened to three handset with the same SIM. I bet they will able to replace the SIM card without charge.
trashcan said:
I belive it's your SIM card also..ask your provider to replae the SIM card for you. Just tell them your issues and it happened to three handset with the same SIM. I bet they will able to replace the SIM card without charge.
Click to expand...
Click to collapse
Yep SIM cards cost JACK ALL to the providers. If they do charge you then thats gotta ring alarm bells!!!
Hanging on wake-up was my big disappointment when going from Vario I to Vario II.
It decreased after upgrading to WM6 (first black 1.2, now black 2.0). In my case the SPB mobile shell also did not seem to do the problem any good, probably because it starts the 'now' screen on wake-up.
I have not much software on my device and have very few hanging issues.
I work for a Cingular retailer, and I just signed my fathers business up. Someone had told me that the IMEI on the account had to match the phone on a 3g phone or the exact same symptoms you are seeing would occur. I confirmed it with my pop's business. the three people using 3g phones had serious problems with calls going to VM, not getting txts, and poor service in general. Once i fixed the serial numbers Cingular-side, everything was peachy. This happens to be my first post (longtimelurker) so if I'm full of ****, feel free to tell me. Check with your service provider and make sure they have the right IMEI on file. If not, you'll prolly have to go to a store to have a clerk fix it, but it'll be worth your trip if im right .
Hope I helped.
luggyman said:
I work for a Cingular retailer, and I just signed my fathers business up. Someone had told me that the IMEI on the account had to match the phone on a 3g phone or the exact same symptoms you are seeing would occur. I confirmed it with my pop's business. the three people using 3g phones had serious problems with calls going to VM, not getting txts, and poor service in general. Once i fixed the serial numbers Cingular-side, everything was peachy. This happens to be my first post (longtimelurker) so if I'm full of ****, feel free to tell me. Check with your service provider and make sure they have the right IMEI on file. If not, you'll prolly have to go to a store to have a clerk fix it, but it'll be worth your trip if im right .
Hope I helped.
Click to expand...
Click to collapse
I don't think IMEI is the issue here. I just signed up with Cingular and got a Motorola K1..but the SIM is a 3G sim. I simply pop that into my Hermes and it's been working for 2 month now without any issues. Another thing with Cingular...the IMEI on their database is automatically updated..it's not like you have a Motorola phone and switched the SIM to a SonyEricsson phone and still using the Motorola IMEI #....it will not work that way. In fact, all GSM providers will automatically update the IMEI in their system once the SIM is registered in their network. I can confirm that with my HTC tytn with the Cingular's online account. You can check the online account pretty much on what type of phone you current have. If I use the Motorola K1, the online account will be updated as unknow phone due to it's new I guess...but when I use the HTC tytn..it's automaticlly updated as HTC 8525...even I manually change the phone type to other phone...after couple minutes..I log back on and it will show the HTC 8525 again. Base on this, I am sure IMEI is not the issue here. One thing to note is that I did get that hanging on wake up when I have the SPB software installed.
i can concur about the IMEI... i havent changed my IMEI on my account since i had a sony ericsson a few years back... and i have no data problems.. i take that back, i had some when i first got the 8525, but then found out i needed the white 3G sim, since then it has been flawless.
Awaiting Sim
Thanks for all the advice. I tried the phone with someone elses sim card the other day and it seemed to behave itself. I am going to phone t-mobile and ask them for a replacement SIM.
Will let you know how I get on.
Cheers
Aidan
AGGGHHHH!
It doesnt get any better....
I just phoned T-Mobile and asked them for a replacement SIM to be sent out. The girl I spoke to said that she could order me a new SIM which would be out in between 1-3 days but she would have to disconnect my current SIM when the new one was despatched! This means no phone for this time, which I need for business
I asked whether I could phone for activation when the new SIM arrived but this she tells me is not possible.......AGGGGHHH!
She did suggest that I could pay 15quid for an 'interactive' swap over at a T-Mobile store but I have issues getting to a store during the week and they are then going to see that VM6 Black edition is on the phone!
Any suggestions?
aidanbree said:
It doesnt get any better....
I just phoned T-Mobile and asked them for a replacement SIM to be sent out. The girl I spoke to said that she could order me a new SIM which would be out in between 1-3 days but she would have to disconnect my current SIM when the new one was despatched! This means no phone for this time, which I need for business
I asked whether I could phone for activation when the new SIM arrived but this she tells me is not possible.......AGGGGHHH!
She did suggest that I could pay 15quid for an 'interactive' swap over at a T-Mobile store but I have issues getting to a store during the week and they are then going to see that VM6 Black edition is on the phone!
Any suggestions?
Click to expand...
Click to collapse
What the hell?!?! Thats bullcrap if ive ever heard it, when i got a replacment USIM from O2 my existing one worked until i called O2 to activate the new one? Maybe T-Mobile has a backwards way of provisioning them?! That sucks dude. Suggest you call them again (if you havent already got an order through) and do another request...you may hit the jackpot with a different operator?!
mrvanx said:
What the hell?!?! Thats bullcrap if ive ever heard it, when i got a replacment USIM from O2 my existing one worked until i called O2 to activate the new one? Maybe T-Mobile has a backwards way of provisioning them?! That sucks dude. Suggest you call them again (if you havent already got an order through) and do another request...you may hit the jackpot with a different operator?!
Click to expand...
Click to collapse
As far as I understand how GSM works...The T-Mobile lady is correct. You can't have the two SIMs having the same #, one has to be deactivated before the new one is active. But if you are sure the new SIM will get to you in a day or two, you can have them to schedule deactivation of the old SIM two days later, schedule the new SIM to be active in two days..the only donw time you have is probably a an hour or two if the timing is correct. If you are able to go to a T-mobile store for direct swap, you can get the new SIM working within an hour but they shouldn't be charging you $15 at the store even you have WM6 black on the phone becasue the phone is not faulty, the faulty part is the SIM and they should honor their warranty.
trashcan said:
As far as I understand how GSM works...The T-Mobile lady is correct. You can't have the two SIMs having the same #, one has to be deactivated before the new one is active. But if you are sure the new SIM will get to you in a day or two, you can have them to schedule deactivation of the old SIM two days later, schedule the new SIM to be active in two days..the only donw time you have is probably a an hour or two if the timing is correct. If you are able to go to a T-mobile store for direct swap, you can get the new SIM working within an hour but they shouldn't be charging you $15 at the store even you have WM6 black on the phone becasue the phone is not faulty, the faulty part is the SIM and they should honor their warranty.
Click to expand...
Click to collapse
Agreed on the warranty there dude.
O2 simply sent out a replacment USIM, obviously not activated yet. It arrived and i called them, they took the sim card number and said I should lose reception on my existing sim (it wasnt 3G ready) and thats when i should put the new one in, as soon as i lost reception i swapped and it was working (got the U symbol straight away).
I figure T-mobile would do the same?!?!
Bit the bullet yesterday and paid 15 quid for a new SIM card. It has made he haw difference. Still got major issues. The phone has no signal most of the time and even on the rare occasions when it does, the calls go to answerphone.
The signal shows an exclamation mark (!) and the only way I can get rid of it is to do a hard reset and it works for a couple of hour (or less). It is as though it is constantly in flight mode.
I have since discovered that my IMEI has been blocked. This phone was bought off eBay in January but apparently the block was only placed on August 7th. I'm gutted, I'm really hoping this can be resolved or that I am covered by insurance.
--------------------------------------------------------------------
Hi everyone,
I'd greatly appreciate any help anyone can give me. Here is what happened:
About 2 weeks ago I upgraded radio from 1.38 to 1.50, which worked and everything was fine.
Last week I went on holiday to a little place on the beach, where signal has normally been a problem. Not so this time, I had plenty of signal and was talking and texting fine.
On Tuesday it worked all morning and then in the afternoon the signal dropped off and it said "no service". I cycled the phone radio a few times and rebooted the phone, all to no avail. I concluded that the local cell tower had a fault and that I wasn't in range of another.
On Wednesday we took a trip and, as I expected, a few miles down the road my phone picked up signal again, consistent with the faulty cell tower hypothesis. I recieved a load of texts that had been waiting for me, made a few calls and everything was fine. When we got back to where we were staying, the signal held - I presumed the fault had been fixed.
Later that evening the signal dropped out again as before. I assumed that perhaps the fault hadn't been sufficiently fixed in the cell tower, so while annoying I presumed when I got to a different area the signal would come back like it did before.
However, it didn't. We came home on Friday and it hasn't picked up a signal, just says "no service". If I manually search for networks it finds O2 (as well as all the others) and I can select it, but it still says "no service".
I plugged in a T-Mobile sim, and it found signal immediately, BUT I cannot send/recieve calls or texts, people calling me hear a strange problem about it being unable to connect their call, and text message delivery reports give the same (not the message that one gets if the phone is switched off) - so it is obviously on the network but something is stopping it using the network - when I try and make a call I instantly get those four beeps which indicate the call has ended.
I then phoned O2 and said I think my SIM is dead, and they agreed and are sending me a new one. However, I then tried my old O2 sim again and got a brief signal, but still the same problem as the T-Mo sim - cannot send/recieve calls/texts/anything.
My O2 sim now says no service, although I have tried it in another phone and it works fine.
Since then I have re-flashed 1.38, hard reset the OS (Sleuth's v3) and flashed the O2 WM6 official rom with 1.47, all making no difference. I've tried forcing 2G and 3G and particular frequencies (it usually says it cannot apply these band settings, but after several reboots I sometimes manage to change it).
So, in summary:
Signal is very intermittent and usually says "no service".
Even when I do have signal, I cannot send/recieve calls/texts.
My O2 sim definitely works.
I have tried radios 1.50, 1.38 and 1.47 to no avail.
I have hard reset the ROM (Sleuth's v3) and flashed the O2 official ROM to no avail.
Desperate for help! Many thanks
I have also cleaned the SIM, SIM contacts in the phone, and checked that I can access the SIM card from the phone, and I can get the phone's IMEI etc so at least part of the radio seems to be working, and as mentioned before the SIM definitely works.
Thanks
Update:
I have tried Orange post-pay and Orange pre-pay sims and they both work fine, so it doesn't appear to be my phone that has broken.
However, my original O2 sim continues to work in another Nokia phone, suggesting that the sim isn't broken.
It may just be the pairing of that sim with my phone, which is the only thing I can think of. Does the Hermes apply sim "profiles" to sims which are inserted? Have I messed up the profile associated with that sim? My new O2 sim should come next week so we will see if that one works.
Also, the error messages of the text delivery reports sent to my phone while my O2 sim was in it say "Interworking Not Available" (this is from an Orange phone). Any idea what that means?
Thanks to anyone who can help.
Oliy said:
Update:
I have tried Orange post-pay and Orange pre-pay sims and they both work fine, so it doesn't appear to be my phone that has broken.
However, my original O2 sim continues to work in another Nokia phone, suggesting that the sim isn't broken.
It may just be the pairing of that sim with my phone, which is the only thing I can think of. Does the Hermes apply sim "profiles" to sims which are inserted? Have I messed up the profile associated with that sim? My new O2 sim should come next week so we will see if that one works.
Also, the error messages of the text delivery reports sent to my phone while my O2 sim was in it say "Interworking Not Available" (this is from an Orange phone). Any idea what that means?
Thanks to anyone who can help.
Click to expand...
Click to collapse
Shot in the dark here: how did you get your Hermes? Could it be blacklisted from O2 - i.e. could it be stolen from an O2 subscriber. (I would assume by the person you got it from, I am not accusng you of anything!)
Hi Todd,
Thanks for your reply. It's not something I'd thought of but it could fit the scenario. I got the phone off eBay back in January and had no problems with it until now. It's actually a T-Mobile branded one, (i.e. the MDA) rather than the XDA Trion. When I phoned O2 to ask if my account had been blocked and to get a new sim the person I spoke to said there was nothing to indicate that my account would have been blocked, which would presumably include any blocked IMEIs that were listed there. Also, if the phone had been blocked after being listed stolen it would have been blocked on all networks wouldn't it? If my new sim doesn't work I will phone O2 and ask them if my IMEI is blocked, so thanks for your suggestion.
As updated in the first message, my IMEI has been blocked, causing all the problems. The reason the Orange sims worked must be because the block hasn't propagated to the Orange network yet.
Hey i discovered i had the same problem today aswell i bourght the phone of Ebay for the first day it was working then next day i upgraded to WM6 and it stop working i did some research on why it stop working and here it was
Orange & O2:
If you place an active orange or
O2 sim into a blacklisted handset you
phone will not show any signal strength
at all! If the handset is a Nokia then a
"SIM card registration failed" message
will also be displayed. If your handset is an
Ericsson then an "Invalid Mobile" message
will be displayed. For most other manufacturers
the handset will simply show no signal!
Vodafone & T-Mobile
If you place an active Vodafone or T-Mobile sim into a blacklisted handset, the phone will appear to function perfectly UNTIL you try to make an outgoing call. When you try to call out from the handset you will hear a sequence of beeps and then the call will be dropped!!
wow nice story man , it seemed like a movie or something
anyway before i finish it i expected that your problem is that the phone IMEI is blacklisted . since its working with orange and other sims . its usually normal to get signal but u wont be able to make or recieve phone calls .
good luck .
Hi there.
I need help with my Hero.
Two weeks ago it got water damaged. I dried it out, and got it all working again (this surprised me), but then on Thursday it stopped connecting to my network (T-Mob UK), giving a Your SIM does not allow connections to this network error.
Now, the radio works as far as I can tell - I can connect to Wi-Fi fine, and when I go to chose your network section it shows me T-Mob, Orange, O2 and Vodafone, so I think the GSM etc. radios are working.
I've tried putting it in my old SE handset, but that has a ****ed Radio, so not got anything conclusive. But it has received messages, so I'm not sure if it is the sim directly at fault.
I've also tried to use an O2 sim in the hero (unlocked) to no luck.
So I would guess its something wrong with the connection between the sim slot, and the sim, or between the slot and the main-board.
But is there anything I can do to test this? Any recommendations for repairs?
Thanks
[phew that was a long post]
Branwen said:
Hi there.
I need help with my Hero.
Two weeks ago it got water damaged. I dried it out, and got it all working again (this surprised me), but then on Thursday it stopped connecting to my network (T-Mob UK), giving a Your SIM does not allow connections to this network error.
Now, the radio works as far as I can tell - I can connect to Wi-Fi fine, and when I go to chose your network section it shows me T-Mob, Orange, O2 and Vodafone, so I think the GSM etc. radios are working.
I've tried putting it in my old SE handset, but that has a ****ed Radio, so not got anything conclusive. But it has received messages, so I'm not sure if it is the sim directly at fault.
I've also tried to use an O2 sim in the hero (unlocked) to no luck.
So I would guess its something wrong with the connection between the sim slot, and the sim, or between the slot and the main-board.
But is there anything I can do to test this? Any recommendations for repairs?
Thanks
[phew that was a long post]
Click to expand...
Click to collapse
If it is definitely the phone and not the Sim, you would be best off getting it professionally acid bathed or what ever a phone shop suggests, the back street unlocking ones would normally do it for £15 and that should sort any oxidized solder joints out that could be causing the issue.
If you want to do it your self then take all the screen and bits off your self, lay the main board in ethanol for 12 hours then let it drip dry, give it a gentle buff with a cotton bud and re try! This is just a suggestion so don't go blaming me when you phone explodes!!
I have just purchased an unlocked Dell Streak 5 from ebay, I put my GoPhone SIM card in and booted it up, and I'm not prompted with any unlock screen, and it doesn't say my SIM card isn't inserted or isn't invalid. But I have no service and cannot connect to any network via the Wireless & Network Settings, I have called AT&T Support multiple times and have not received any useful help. They have changed the IMEI of my SIM to match my Dell Streak 5 and I still have no service. I have just got off the phone with someone who has made the most sense of all the representatives I've talked to. She said a previous person had updated my information of my account and that it may take up to and hour for the information to update, and I was told I would receive a call back in about an hour to unlock my SIM card i guess. I'm not 100% sure what that means, because I've used this SIM card with 3 previous different phones, all have worked. So I don't know how if my SIM is locked that I was able to do that. Some feedback on this issue would be greatly appreciated. I don't want to have just wasted $300 on a very nice phone that I cannot use. I'm very much into tech and I need this phone working!
more information:
Dell Streak 5 running froyo 2.2.2
Ebay seller stated phone was unlocked to all GSM carriers
My GoPhone plan is unlimited talk&text (i'm not worried about not having data plan) So I hope this helps shed some light on this subject. Thanks in advance!
other notes:
I have tried playing in my apn settings, and searching for networks. AT&T shows but I cannot connect
I've ran into the issue where one my really old tmo sims didnt work in it, the sim itself was no longer valid but my iphone detected it properly.
Used a newer expired sim and it was detected properly. I dont know if this helps but you could try a different gophone sim
thanks for the reply. I'm not sure if it's my SIM, I feel it's not. I purchased my SIM less than a year ago so it's fairly new. Any way of checking the age of a SIM? also I have no other SIM cards I can try. at the moment my hope rests on AT&T support calling me back with good news.
Ok sorry for the double posting, but I have tried my buddies AT&T SIM card, which looks older then mine in regards to the graphic wear on it, but it works in my Dell Streak?! Does this help shed any light on this? I'm not understanding why his SIM card works, we're both AT&T only difference is he's on a contract. So i'm really stumped, I would really appreciate any help I can get on this. I need this phone!
Thanks in advance!
Is your plan a pay-per-use plan or a pay-as-you-go plan? It makes a difference because smartphones cannot be used on a pay-per-use plan.
Thanks for the reply, I believe I'm pay-as-you-go. I purchased a GoPhone close to a year ago (maybe 9-10 months ago) and I took the SIM card, activated on the GoPhone first, then used it with 3 previous phones. I'm 99% postive it's pay-as-you-go but I got tired off constantly buying the plan monthly (unlimited talk&text) and setup an autorefill to automatically refill my account with the selected plan service (unlimited talk&text)
Again sincerely sorry for the double post again but I've had the biggest breakthrough all day. I accidentally clicked airplane mode when attempting to power off my Dell Streak. I then turned airplane mode back off and I went to power off and during the power off I noticed my bars go blue with service, in excitement I quickly turned my phone back on and did not have service. I then did my previous accident this time canceling the power off and my phone connected to AT&T network and I have full service, I quickly made a call to my buddy who's with me and it went through, upon trying to text him, it hangs on sending and eventually prompts that the message could not be sent please retry. I feel I'm so close! Does this new info help? Again I have some knowledge of all this and this all has just been so confusing to me.
EDIT: more info, I can receive messages but it seems I cannot reply :/
UPDATE: It seems I can get my Dell Streak to send messages by toggling airplane mode on then off, but it's only temporary and I have to repeat the process almost every other message just to get my message to send. Again this is just adding more confusion to my problems. I can't imagine why all this is working like this!
Thanks in advance once again!
-hawker
I had a similar problem, I got my unlock code from AT&T, unlocked the device (when it prompted and I had a T-Mo-USA sim inserted), it shows the number in the device identity screen, but never connects to a network. I just swapped my old Streaks motherboard to my Streak with a working screen, just to see if this would work, working on getting this motherboard unlocked too.
jmhalder said:
I had a similar problem, I got my unlock code from AT&T, unlocked the device (when it prompted and I had a T-Mo-USA sim inserted), it shows the number in the device identity screen, but never connects to a network. I just swapped my old Streaks motherboard to my Streak with a working screen, just to see if this would work, working on getting this motherboard unlocked too.
Click to expand...
Click to collapse
Am Facing same issue in India. SIM1 suddenly stopped working, but SIM1 works on other phone and SIM2 from other phone also works on Dell Streak. Its only the Dell Streak + particular SIM that is not working. What could be the issue.. Will flashing a modem help.?
Thanks
Even, i have been having this problem with my streak, posed it here few months back but of not much help. It identifies the cell provider and all, and then shows the "x" at the signal bar. While keep restarting the phone, sometimes it suddenly works for 2-3 minutes and then, goes back to frustration.
Hello Everyone.
I am stumped on this issue. There doesn't seem to be any solutions for me. Here is What's happening, then I will tell you what I know..
Originally an ATT watch. SM-R750A
The IMEI is perfect. Not black listed at all. (Verified with ATT,SAMSUNG, and TMOBILE)
It is unlocked by ATT - I received the code and used it with the Tmobile Sim card inside when prompted. Success.
ATT Sim cards work perfectly,and with 4G!! When my Tmobile Sim goes in there, it only allows Emergency calls.
The APN settings are automatically populated. Verified to be correct with Tmobile. Basically, everything is fine on their end..
I am getting the run around from all 3 sources. They point the finger at each other.
Example:
Tmobile :"ATT did not unlock it completely, call them and ask for it to be fully unlocked."
ATT: "Once we gave you the code, our hands are tied. Call samsung, they may be able to complete your request.."
Samsung: "This is a service/network issue. Contact who ever your sim card has service with.."
Please help me, I have tried everything I can think of.
I researched all over the internet.. There are no working solutions anywhere!!!
I even Oden flashed the Official Firmware from ATT to Tmobile, so now my Model # is SM-R750T. I get the same errors. Att sim cards still work perfectly.
:crying:
I added photos of a menu I found on the device.. I dont know what this means..
I can draw conclusions, but I still need help..
Also, I have had the Tmobile Sim card replaced twice..
If someone could help find a solution, this will help a LOT people!
Thank You AHEAD of time.
did you flash the entire firmware package?
I only flashed official firmware from ATT to TMOBILE.. That was all. If there are further steps please let me know.
I stopped at the firmware install because I thought anything extra would have just been for customizing themes, etc..
animegamemaster said:
Hello Everyone.
I am stumped on this issue. There doesn't seem to be any solutions for me. Here is What's happening, then I will tell you what I know..
Originally an ATT watch. SM-R750A
The IMEI is perfect. Not black listed at all. (Verified with ATT,SAMSUNG, and TMOBILE)
It is unlocked by ATT - I received the code and used it with the Tmobile Sim card inside when prompted. Success.
ATT Sim cards work perfectly,and with 4G!! When my Tmobile Sim goes in there, it only allows Emergency calls.
The APN settings are automatically populated. Verified to be correct with Tmobile. Basically, everything is fine on their end..
I am getting the run around from all 3 sources. They point the finger at each other.
Example:
Tmobile :"ATT did not unlock it completely, call them and ask for it to be fully unlocked."
ATT: "Once we gave you the code, our hands are tied. Call samsung, they may be able to complete your request.."
Samsung: "This is a service/network issue. Contact who ever your sim card has service with.."
Please help me, I have tried everything I can think of.
I researched all over the internet.. There are no working solutions anywhere!!!
I even Oden flashed the Official Firmware from ATT to Tmobile, so now my Model # is SM-R750T. I get the same errors. Att sim cards still work perfectly.
:crying:
I added photos of a menu I found on the device.. I dont know what this means..
I can draw conclusions, but I still need help..
Also, I have had the Tmobile Sim card replaced twice..
If someone could help find a solution, this will help a LOT people!
Thank You AHEAD of time.
Click to expand...
Click to collapse
Tmobile :"ATT did not unlock it completely, call them and ask for it to be fully unlocked."
From my understanding, there are no levels of unlock permissions. Once a device is unlocked, it's done on all levels and access.
It is unlocked by ATT - I received the code and used it with the Tmobile Sim card inside when prompted. Success.
The unlock code needs to be entered on device while connected to the ATT network...not TM's. My initial suggestion is kindly call back ATT and with the correct IMEI/ATT Sim inserted, enter unlock code again. You may need to flash back to xxxA first.
My thought here is the phone isn't unlocked according to ATT's server's Device ID data...when you reestablished connection with ATT, it locked the device again.
[Q]
You said that you got the unlock code from ATT, with TM Sim inserted, and it was a success....
Why did you go back to the ATT Sim again if you had it working?
animegamemaster said:
Hello Everyone.
I am stumped on this issue. There doesn't seem to be any solutions for me. Here is What's happening, then I will tell you what I know..
Originally an ATT watch. SM-R750A
The IMEI is perfect. Not black listed at all. (Verified with ATT,SAMSUNG, and TMOBILE)
It is unlocked by ATT - I received the code and used it with the Tmobile Sim card inside when prompted. Success.
ATT Sim cards work perfectly,and with 4G!! When my Tmobile Sim goes in there, it only allows Emergency calls.
The APN settings are automatically populated. Verified to be correct with Tmobile. Basically, everything is fine on their end..
I am getting the run around from all 3 sources. They point the finger at each other.
Example:
Tmobile :"ATT did not unlock it completely, call them and ask for it to be fully unlocked."
ATT: "Once we gave you the code, our hands are tied. Call samsung, they may be able to complete your request.."
Samsung: "This is a service/network issue. Contact who ever your sim card has service with.."
Please help me, I have tried everything I can think of.
I researched all over the internet.. There are no working solutions anywhere!!!
I even Oden flashed the Official Firmware from ATT to Tmobile, so now my Model # is SM-R750T. I get the same errors. Att sim cards still work perfectly.
:crying:
I added photos of a menu I found on the device.. I dont know what this means..
I can draw conclusions, but I still need help..
Also, I have had the Tmobile Sim card replaced twice..
If someone could help find a solution, this will help a LOT people!
Thank You AHEAD of time.
Click to expand...
Click to collapse
Try this. Go to phone dialer, type in *#2263# , dont hit call , just wait for the menu. When it comes up, select GSM band preference and if its an option, choose GSM 1800. Then swipe down to exit.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
mghtymse007 said:
Tmobile :"ATT did not unlock it completely, call them and ask for it to be fully unlocked."
From my understanding, there are no levels of unlock permissions. Once a device is unlocked, it's done on all levels and access.
It is unlocked by ATT - I received the code and used it with the Tmobile Sim card inside when prompted. Success.
The unlock code needs to be entered on device while connected to the ATT network...not TM's. My initial suggestion is kindly call back ATT and with the correct IMEI/ATT Sim inserted, enter unlock code again. You may need to flash back to xxxA first.
My thought here is the phone isn't unlocked according to ATT's server's Device ID data...when you reestablished connection with ATT, it locked the device again.
[Q]
You said that you got the unlock code from ATT, with TM Sim inserted, and it was a success....
Why did you go back to the ATT Sim again if you had it working?
Click to expand...
Click to collapse
The unlock code worked. I was not prompted to enter another unlock code. I received success notification. I immediately got the error code that you see in the pictures. Could not dial out. So i went to ATT store for some hands on troubleshooting. But I will try to use the sim card idea you mentioned. I will come back with an update.
vacortina said:
Try this. Go to phone dialer, type in *#2263# , dont hit call , just wait for the menu. When it comes up, select GSM band preference and if its an option, choose GSM 1800. Then swipe down to exit.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
Click to expand...
Click to collapse
This is a 'no-go' as well.. I will flash my firmware back to ATT and try it again.
Edit:
No, this did not work as well..
animegamemaster said:
The unlock code worked. I was not prompted to enter another unlock code. I received success notification. I immediately got the error code that you see in the pictures. Could not dial out. So i went to ATT store for some hands on troubleshooting. But I will try to use the sim card idea you mentioned. I will come back with an update.
Click to expand...
Click to collapse
The same here. I'm from Vietnam. My boss from USA visited Vietnam office and gifted me a T-mobile Gear S with the unlock code from T-mobile. Before unlocking the network, i upgrade it with the latest firmware from T-mobile (R750TUVU1A07). I then inserted a VN carrier SIM and did follow T-mobile guide as below:
1.Insert a Non-T-Mobile SIM & turn the Gear S ON.
2.The Gear S will automatically prompt you to enter the unlock code.
3.Tap in the unlock code provided by T-Mobile and click OK.
Note: The device should display code accepted
Click to expand...
Click to collapse
After i receive the successful message, i still cant make call or send message. It keep saying that "Mobile network is not available". I tried with 3 nano sim cards from 3 biggest carriers in VN but there is no luck. (These sim cards work well on the iPhone 5).
BTW, the GPS also didn't work, even before or after unlocking with the code. It keep saying "GPS signal too weak. Please connect the Gear to mobile device via Bluetooth" (or something like that).
snowinjune said:
The same here. I'm from Vietnam. My boss from USA visited Vietnam office and gifted me a T-mobile Gear S with the unlock code from T-mobile. Before unlocking the network, i upgrade it with the latest firmware from T-mobile (R750TUVU1A07). I then inserted a VN carrier SIM and did follow T-mobile guide as below:
After i receive the successful message, i still cant make call or send message. It keep saying that "Mobile network is not available". I tried with 3 nano sim cards from 3 biggest carriers in VN but there is no luck. (These sim cards work well on the iPhone 5).
BTW, the GPS also didn't work, even before or after unlocking with the code. It keep saying "GPS signal too weak. Please connect the Gear to mobile device via Bluetooth" (or something like that).
Click to expand...
Click to collapse
You most likely will not be able to use a North American S outside the US. It has nothing to do with the software...the frequency bands are different and hardcoded. You may want to check and see what bands are used by the providers in VN for cellular ie: 2G, 3G, etc and compare those to what US/Sprint uses.
I have the same issues with the GPS. Even when I'm outside, in an open area I can't even get the weather app to update. Not sure how many people have this issue, but it doesn't seem to be a topic of discussion on XDA.
snowinjune said:
The same here. I'm from Vietnam. My boss from USA visited Vietnam office and gifted me a T-mobile Gear S with the unlock code from T-mobile. Before unlocking the network, i upgrade it with the latest firmware from T-mobile (R750TUVU1A07). I then inserted a VN carrier SIM and did follow T-mobile guide as below:
After i receive the successful message, i still cant make call or send message. It keep saying that "Mobile network is not available". I tried with 3 nano sim cards from 3 biggest carriers in VN but there is no luck. (These sim cards work well on the iPhone 5).
BTW, the GPS also didn't work, even before or after unlocking with the code. It keep saying "GPS signal too weak. Please connect the Gear to mobile device via Bluetooth" (or something like that).
Click to expand...
Click to collapse
---------- Post added at 02:15 PM ---------- Previous post was at 02:12 PM ----------
animegamemaster said:
This is a 'no-go' as well.. I will flash my firmware back to ATT and try it again.
Edit:
No, this did not work as well..
Click to expand...
Click to collapse
Have you tried rooting?
http://forum.xda-developers.com/showthread.php?t=2977581
Thanks to cipherswitch
This is from "CELLUNLOCKER" where I got my unlock code...before it was free...lol....... When I click on the t mobile for network....I get "registered to networkk" popup with my ATT GS. When I call a number I get the tmobile cust servc help line...... since I am not a tmobile cust.
I cannot remember which method I used....but I can go with att or tmobile sims with no issues. Right now I have H20 as my carrier, on the ATT network...but at least I know I can go to the Tmobile network or carriers anytime
How to enter unlock codes on all Samsung models
Different phones have different Unlock Code Input Instructions, Try the following Instructions in order:
Note: Non Accepted Simcard is any simcard not from the original provider
Method #1 Insert a Non accepted simcard in your phone and power on. Once finished loading your phone will ask you to enter a code, enter the Unlock Code
OR
Method #2 (NOT applicable for newer Samsung phones, ie. Galaxy S3, S4, S5, Note 2, Note 3, etc)
Go to the dial screen on your phone as if you are going to make a call and press: #7465625*638*UNLOCKCODE# (8 digit unlock code)
OR
Method #3 (NOT applicable for newer Samsung phones, ie. Galaxy S3, S4, S5, Note 2, Note 3, etc)
Go to the dial screen on your phone as if you are going to make a call and press: #0111*UNLOCKCODE# (8 digit unlock code)
OR
Method #4 (NOT applicable for newer Samsung phones, ie. Galaxy S3, S4, S5, Note 2, Note 3, etc)
Go to the dial screen on your phone as if you are going to make a call and press #7465625*638*# Once prompted for code, enter the 8 digit Unlock Code.
When this method is used for newer Samsung phones, it will say "unsuccessful" regardless of the phone being unlocked or not.
Phone Not Allowed MM#6 Tmobile- A clue to problem?
I also have the same problem...it is frustrating.
i have an unlocked AT&T Gear S ( unlocked thru one of the unlock ebay sites. it seemed to go well, and worked)
i setup account with Tmobile, and it worked, i have had it about 2 months, all OK, until..
i took out SIM to test with my unlocked IPHONE 6+, (i have been thinking of switching all my phones to Tmobile) it also worked OK,
Then i swicthed it back into the Gear S, and the trouble started (unless it was a conincidence),
'Phone not allowed MM#6', it tried everything.
1. reset Gear
2.rebooted thru the gear boot menu
-i called Tmobile, they did not have answer,m they asked me to try a new SIM, which i did online and updated account with new SIM,
same problem.
3.Tmo said maybe not complety unlocked to contact AT&T but i doubted this,
4. I tried a freinds SIM from his Iphone 6+ (on Tmo) it worked great in my Gear Sm and my 'unlocked Ipphone 6'
5. i tried my Gear S SIM in my Iphone, message poped up 'Phone not allowed' (this time no MM#6)
6. called Tmo again (maybe 3rd time) suggested another new SIM card, they everything on there end looks fine, they checked imei, sim card etc, all OK.
i told them from what i have read the forums mentioned a network problem, not a phone problem.
They connected with Samsung, they said they can try reflashing the Gear S, if i send it in to them,
7. i called Tmo again, and i spoke one rep who , GAVE ME A CLUE TO PROBLEM.. he found a note concerning the Gear S,
it said if the user puts the Gear S SIM cards (wiith the 'wearable plan') into another phone, it will block the account until the user reinstalls SIM into Gear S.
8. if this the problem, iit is not reseting itself when SIM is back in Gear S.
9. Not sure what to do next.
the last Tmo rep told to go into Tmo store, and they will try another new SIM, and ask them to try new SIM and my in anoother Gear S, but it seems many tmo stores dont have Gear S on hand, only display it am checking.
10. One idea may be to close the whole account and open new account for the Gear S.
did anybody have luck with this problem?
perdikoylis said:
I also have the same problem...it is frustrating.
i have an unlocked AT&T Gear S ( unlocked thru one of the unlock ebay sites. it seemed to go well, and worked)
i setup account with Tmobile, and it worked, i have had it about 2 months, all OK, until..
i took out SIM to test with my unlocked IPHONE 6+, (i have been thinking of switching all my phones to Tmobile) it also worked OK,
Then i swicthed it back into the Gear S, and the trouble started (unless it was a conincidence),
'Phone not allowed MM#6', it tried everything.
1. reset Gear
2.rebooted thru the gear boot menu
-i called Tmobile, they did not have answer,m they asked me to try a new SIM, which i did online and updated account with new SIM,
same problem.
3.Tmo said maybe not complety unlocked to contact AT&T but i doubted this,
4. I tried a freinds SIM from his Iphone 6+ (on Tmo) it worked great in my Gear Sm and my 'unlocked Ipphone 6'
5. i tried my Gear S SIM in my Iphone, message poped up 'Phone not allowed' (this time no MM#6)
6. called Tmo again (maybe 3rd time) suggested another new SIM card, they everything on there end looks fine, they checked imei, sim card etc, all OK.
i told them from what i have read the forums mentioned a network problem, not a phone problem.
They connected with Samsung, they said they can try reflashing the Gear S, if i send it in to them,
7. i called Tmo again, and i spoke one rep who , GAVE ME A CLUE TO PROBLEM.. he found a note concerning the Gear S,
it said if the user puts the Gear S SIM cards (wiith the 'wearable plan') into another phone, it will block the account until the user reinstalls SIM into Gear S.
8. if this the problem, iit is not reseting itself when SIM is back in Gear S.
9. Not sure what to do next.
the last Tmo rep told to go into Tmo store, and they will try another new SIM, and ask them to try new SIM and my in anoother Gear S, but it seems many tmo stores dont have Gear S on hand, only display it am checking.
10. One idea may be to close the whole account and open new account for the Gear S.
did anybody have luck with this problem?
Click to expand...
Click to collapse
Call tmo back and have them make sure you have the right data plan I had the same problem and mine was on a tablet data plan not mobile/watch plan
I am experiencing a similar issue with TMobile. My thread is in here, http://forum.xda-developers.com/gear-s/help/gear-s-longer-able-to-register-tmobiles-t3040635
I have the factory unlocked international version, SM-R750W, and several people here said it wouldn't work. It worked perfectly for a day, then nothing. New SIM, it worked perfectly again for maybe 5 minutes.
HagbardCelineII said:
I am experiencing a similar issue with TMobile. My thread is in here, http://forum.xda-developers.com/gear-s/help/gear-s-longer-able-to-register-tmobiles-t3040635
I have the factory unlocked international version, SM-R750W, and several people here said it wouldn't work. It worked perfectly for a day, then nothing. New SIM, it worked perfectly again for maybe 5 minutes.
Click to expand...
Click to collapse
Still no luck, but maybe a couple more clues;
1. As the tech support advised, I went to a Tmo store, and they swapped the nano sim , no help.
2. I put in a sim from my friends tmo iPhone. It seemed great.
3. I called tech support back, they escalated problem to the engineering dept,
Said it may take 2 days to hear back...... So far no luck, please let me know if you have better results.
(I did check the plan online and with support to be sure it was correct.- the wearable / watch plan)
I feel it has something to do with there network 'rejecting' my imeo, but support checked that several times, as said it is correct.
perdikoylis said:
Still no luck, but maybe a couple more clues;
1. As the tech support advised, I went to a Tmo store, and they swapped the nano sim , no help.
2. I put in a sim from my friends tmo iPhone. It seemed great.
3. I called tech support back, they escalated problem to the engineering dept,
Said it may take 2 days to hear back...... So far no luck, please let me know if you have better results.
(I did check the plan online and with support to be sure it was correct.- the wearable / watch plan)
I feel it has something to do with there network 'rejecting' my imeo, but support checked that several times, as said it is correct.
Click to expand...
Click to collapse
They escalated my situation as soon as I called them on Tuesday and told me 3 days. Nothing yet.
Have you used the Tmobile IMEI check? http://www.t-mobile.com/verifyIMEI.aspx
I just tried it and it doesn't recognize my IMEI....But if that was going to be a problem, shouldn't that have meant it would never work? I can't think of any reason it would work for a day before they shut it off.
I had same result "did not recognize" with there Imei checker, further, the support reps checked several times and said it is Ok, My gear s is an unlocked AT&T, it did work for the first 2 months (until I removed sim to test in my iPhone ( I was considering switching all my phones to Tmo) Maybe coincidence? + But with a friends sim (from his iPhone ) it worked immediately , it even populated the Apn etc settings, but i did not leave on more than 1-2 minutes to test.
When I put my sim back in, it does not register, it does even show phone number, says:
"Phone not allowed MM#6" and emergency calls only.
I had this same issue come up. The way I solved it was to close out the account for my phone number tied to the watch wearable plan. And then I created a new phone account for the wearable plan with a new number. And got a new sim card from T-Mobile at the time of creating the new wearable plan / number. It seems that the phone number that was previously tied to my galaxy gear s was not blacklisted, but the services were limited on it because I had taken the sim card out of the gear s watch and put it into a cell phone to test if there was service on it. So that flagged the wearable phone number account like I was trying to steal data/phone service from T-Mobile by using the only $15 / month plan on an actual phone. Like said above, the services are supposed to be restored once you put the sim back into the watch, but there is a bug with T-Mobile's service in doing so. So in the end, I closed out the "flagged" account, opened a new account and will never put the sim card into a phone again in the future.
same the issue
snowinjune said:
The same here. I'm from Vietnam. My boss from USA visited Vietnam office and gifted me a T-mobile Gear S with the unlock code from T-mobile. Before unlocking the network, i upgrade it with the latest firmware from T-mobile (R750TUVU1A07). I then inserted a VN carrier SIM and did follow T-mobile guide as below:
After i receive the successful message, i still cant make call or send message. It keep saying that "Mobile network is not available". I tried with 3 nano sim cards from 3 biggest carriers in VN but there is no luck. (These sim cards work well on the iPhone 5).
BTW, the GPS also didn't work, even before or after unlocking with the code. It keep saying "GPS signal too weak. Please connect the Gear to mobile device via Bluetooth" (or something like that).
Click to expand...
Click to collapse
Hi...I have same the issue...now are you solve? You can help me this issue?...thank you
A good looking digital watch
zztoine said:
Hi...I have same the issue...now are you solve? You can help me this issue?...thank you
Click to expand...
Click to collapse
No, i follow this guide to try some features of the Gear S. But my phone become sluggish, and the GPS still not work.
http://forum.xda-developers.com/gea...ll-gear-manager-connect-t2934307/post60592795
So, right now, the Gear S is just a digital watch to me, ha ha.
The error is specifically a sim/network error unfortunately and more importantly this;
9 out of 10 times MM6 error means the phone has been reported lost/stolen and the IMEI has been network blocked.
Here are a few options that could be causing most of the issues I have read;
At&t is NOT open and a fan of allowing devices outside their network. Therefore its possible your device is literally reported as lost/and or locked to at&t and they dont want it on T-Mobile. And your best bet is to raise hell threating an investigation by the FCC.
At&t re-locked your device when att sim is put in.