-PLEASE KEEP THIS THREAD FOR SOLUTIONS AND UNLISTED PROBLEMS- Not COMPLAINTS!!!! A Complaint without a Solution is Worthless
I definitely don't have any good answers to the age 'ol problem of connectivity issues with Activesync. I have been scouring the internet for hours and hours and hours trying everything and anything imaginable to get it working flawlessly. I haven't seen a Thread like this anywhere so I thought I would make one with easy, quick navigation to a system of solutions.
What I am running and have tested the following avenues on:
ROM Version: DCD 3.2.5Radio Version: 3.42.30
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Here is what all the different forums recommend:
- Reinstall Activesync- 4.5 is the most resent and, supposedly with the fewest bugs.
- Restart both desktop/laptop and also soft reset the PPC
- If you are running a Firewall, either:(a) Follow the instructions on this page to add ports to your firewall to allow communication with Activesync(b) Completely turn off your Firewall. "Not reccomended"
- Some sites recommend that you turn off your antivirus to see if that helps. "Also not recommended"
- Ensure that no other program is using the same port/ports that activesync also uses. Most of these programs are file sharing, remote login, and other similar programs. -If other programs do exist, either alter their ports or turn them off completely
- On the PPC- toggle the "Enable advanced network functionality" on and off- located START->SETTINGS->CONNECTIONS->USB to PC
- Opening Outlook. Some say this helps Activesync connect.
- One far fetched idea is to continuously pull out and plug in the USB cord until it connects. If it still doesn't connect, restart PPC and try again.
- Replace the USB cable and/or trying different USB ports on the computer---------------------------------------------------------------------------------------------------------------------------------------
I have done everything imaginable and I can't seem to get any kind of a reliable connection.
Here is a list of all the issues I have had:
~ Activesync connects and never syncs, arrows turning~ Activesync in the Sys Tray says connected- arrows stopped, but the program says connecting- arrows turning- Never connects~ Activesync connects, starts to sync- then suddenly disconnects and no longer recognizes the device~ Activesync tries to connect but says it cannot communicant with device- Runs troubleshooter and finds nothing wrong~ Windows identifies device as unknown and avtivesync does nothing- even searching for the device turns up nothing.
Some of these issues are a hit an miss, but I am almost guaranteed to have one of the above problems every time I try to connect.
If anyone has any more ideas for me, that would be great! Please help spread the word of known fixes to the horrible world of Activesync.
I truly hope this helps everyone who reads it.
-PLEASE KEEP THIS THREAD FOR SOLUTIONS AND UNLISTED PROBLEMS- Not COMPLAINTS!!!! A Complaint without a Solution is Worthless
Have you tried deleting all the mobile devices showing up and then start over.....you can also go into the device manger and delete everything there as well....if anything is showing....
I am experiencing the exact same issue with the exact same Rom/Radio. Now when I go to Connections\USB to PC and try to uncheck "Enable Advanced network functionality" I get this message: Failed to disable RNDIS to use Serial. Hope this helps in troubleshooting.
Thanks for all you do DCD and GC!
Web2mail calendar & Desktop Calendar
After signing up with Web2mail live version my active sync has two accounts. The outlook account I familiar with and the exchange server account via mail2web.com.
Is it possilbe to sync my desktop calendar under activesync with the exchange server calendar? Any pointing to help, threads or pdf manuals would be greatly appreciated.
Ciao
Darrell
I believe that if you click on each account under activesync you will be able to select what you want to sync with each, but cannot be in both. I do all but e-mail on my work PC. Use the Exchange server for e-mails. When I plug into cable on PC it will sync both the exchange server and the PC items.
Related
Is it possible to sync using activesync over the internet without running an exchange server? I'd like to be able to sync my XDA while I'm out and about to my PC at home.
:shock: :?: :?:
been trying to do the same for ages , but never found out how to do it
It can be done, under a few conditions:
1. You need to have a static IP address for you PC
2. You need to install Pocket Hosts or a similar free utility to map the WINS host name to your PC's IP address.
3. Your carrier / ISP must not have a firewall that blocks ports 5678 or 5679 (T-mobile seems to block this)
Remote active sync was designed with a local area network in mind and it is configured to connect to you computer by using the WINS name and not using an internet based DNS name. When you connect over an internet connection from your XDA, it is not able to find you PC.
If you install a free utility such as Pocket Hosts (http://zimac.de/cestuff.htm) you can configure the Pocket PC to be able to find you PC. This utility will allow you to configure you Pocket PC to map your PC Name to an IP address (similar to the HOST file on a Windows based PC)
Before I had the unlimited GPRS plan, I created a dial up connection to an ISP on my PocketPC Phone and it works perfectly. However, when I try the same thing over the GPRS connection, it does not work. From my end, it looks like T-Mobile blocks ports 5678 or 5679 on their firewall, which are the ports that remote active sync uses to complete the connection. (It looks like it is about to work, but then fails to complete the connection)
I have tried to convince t-mobile to fix this, but they keep claiming that it will not work out of the box, they don't know how to make it work, and they won't support it. They try to "upsell" me the sidekick or other device. I can't seem to get through to the right people. It seems crazy that a setting on their end blocks us from being able to sync over the air. After all, what is the point of a data connection if you are still restricted to using a cradle to sync. I understand that they don't want to support this and walk people through setting this up, but blocking the functionality seems pointless.
Anyone tested this on ATT? With number portability starting, I may have to explore other options. Anyone have an in at T-mobile that can get them to open up these ports on the firewall?
try www.yahoo.com
get an account (if you don't have one already)
login -- click on mail
the click the tab for addresses
on the next line to the right you will see the word "sync"
this will take you to download intellisync for yahoo
then follow instructions
sync you pda and your good to go, you will have your info on the internet and sync from anywhere
one more thing if youown a palm os and a pocket pc pda and you want to have both devices with same info (contacts, mail, notes etc. etc.)
the change the settings on your intellisync for your other device and resync
hope this helps it did for me...
Hi, I'm from the Philippines and my Network is SMART Communications. I tried synching with my active sync via GPRS but it seems it can't find my PC eventhough I used Pocket Hosts utility. It seems they block the port too. Anybody from Smart to please open the gate for us.
I've setup up my Win2k PC as dial-up server. And with the help of the Pocket Hosts utility, I can now be able to sync my Outlook over the air. But the call charges is killing me.
Jose
I've been investigating this myself too - and have to say T-Mobile's attitude is also alive and well here in the UK on O2 (via crapphone-whorehouse data support team).
I was actually shouted at by one of their 'tech' guys when I tried to persuade them that it could technically be done, but I needed to find out whether they were blocking the relevant ports. He eventually hung up on me! Fantastic service, eh!
I've been trying to get ActiveSync working over the Internet for the past few days and have finally managed to get it to work reliably. There are a couple of things that I have found...
Firstly, at least one of the ports required for ActiveSync does seem to be blocked when using GPRS (Vodadone UK in my case). Setting up a normal dial-up ISP connection results in first time connections to ActiveSync every time. It would be nice to know why there is problem over GPRS.
Secondly, my device was still connecting as Guest. Whilst reading through various other forums I found a fix that seem to work for this but it involves deleting a registry key. I wouldn't recommend it as I have know idea what else this key might be used for but it certainly solved the problem for me. The key I removed is HKLM/Ident/Username value is guest. The key is replaced automatically at some point (maybe after a reset) so if it stops working, you have to go and delete it again! There must be a better way....
That's great information, thanks.
I now have my device remote synching!
Just to summarise my steps to get things working on my XDA II:
1) XDA: Set up new work connection (don't you just hate the organisation of conenctions...) to a dial-up ISP over GSM, as O2 UK also block the ports required for activesync.
2) PC: Open sockets 990, 999, 5678, 5679 on my firewall
3) XDA: Use pockethosts to set up the IP address for my PC name
4) XDA: Change HKLM\Ident\User from guest to my normal PC logon user id
5) PC: Set allow network connections in activesync
6) XDA: Manually Connect to the ISP connection
7) XDA: Open activesync and click synch - away we go!
As an update to this, I had to do a full restore at the weekend after loosing all my data on the XDAII. The problem was not related to these changes but it made me look again at the Ident key. There are two keys normally like...
HKLM/Ident/Name Value<Your chosen PDA Name>
HKLM/Ident/OrigName Value<Pocket_PC>
This time I changed only HKLM/Ident/OrigName to the same value as in HKLM/Ident/Name and it connected first time. Also, this value does not seem to be reset unless you do a hard reset on the device. This may be better than changing the Username value though I have yet to try either on another computer where my preferred connection should actually be as a Guest.
Got it working
Thanks to andyclap's suggestions I finally got it working. It looks like T-mobile does not block any ports, but without the registry hack the error I got was the same as when I tested this over a dial up connection and blocked the ports on my firewall.
The other change since my last post is that I am using WM2003 and it requires you to set up a VPN connection to the PC instead of just using PocketHosts for the name resolution.
I have an Advantage x7500. I've installed the WM6 ROM here. My problem is I can't connect to my Advantage via Windows Mobile Device Center on my Vista box or ActiveSync on my XP box. The computer makes the expected sound when the USB connection is made, and in ActiveSync I can explore the device, but that's it. In WMDC, the error message for RapiMgr is "Windows Mobile-based device failed to connect due to communication (0x80072745) failure (see data for failure code)." I've done a lot of searching before I posted this and found a lot of posts (so at least I'm not alone). I've disabled firewalls, AV, anti-spyware, but no change. I've also uninstalled and reinstalled WMDC and ActiveSync. I do notice in Device Manager no Windows Mobile Remote Adapter under the Network Adapters node. Under the Mobile Devices node is HTC USB Sync. Any suggestions would be appreciated as I've been beating my head on wall on this. Thanks.
http://forum.xda-developers.com/showthread.php?t=315645
cayotte said:
http://forum.xda-developers.com/showthread.php?t=315645
Click to expand...
Click to collapse
Thanks, but been there, done that. (I didn't want to waste everyone's time so I did use the search button first)
As I mentioned in my prior message, in Device Manager there is no Windows Mobile Remote Adapter under the Network Adapters node. Do those of you using WM6 have such an entry for that adapter?
.
I have the same problem, but in Vista.
Sync has been working fine, but now suddenly it wont connect.
.
ps: sync on my SPV C500 works perfect. It's only my X7500 that won't connect.
..
lo and behold.....xman06's solution in the other tread worked for me.
"Try to go on setting connection usbtopc and disable advanced network functionality and ok"
perfect
teddyen66 said:
lo and behold.....xman06's solution in the other tread worked for me. "Try to go on setting connection usbtopc and disable advanced network functionality and ok" perfect
Click to expand...
Click to collapse
Thanks, but been there and done that too. (The downside of searching first is that all the usual solutions have been tried)
Tell me, under Device Manager do you have Windows Mobile Remote Adapter under the Network Adapters node? And under the Mobile Devices node do you have HTC USB Sync? I'm missing the former; that may be the issue but I'm not sure not knowing if others have it or not.
I bit the bullet and did a hard reset (too bad that doesn't work on spouses ) and ActiveSync started working again.
Kaiser / TyTN II WMDC Activesync no connection
I have the same issue described above. And no, the solutions given don't work. Not even a hard reset.
I am not sure what the issue is. Any ideas?
Similar problem solved
I had the same problem and went through many steps like those posted in this forum. I'm going to show my steps to solve this problem without hard reset your phone.
1) When the phone is connected, at the phone ActiveSync setting delete the PC profile.
2) Unplug the phone from the PC.
3) Uninstall and then reinstall the ActiveSync or Windows Mobile Center.
4) At phone system setting -> About -> make sure there is a name ID. Without this the PC cannot identify the phone and thus cannot sync.
5) Set the USBtoPC with 'advance network..." enabled.
6) To the extreme, before step 3, go to PC windows\inf and remove infcache.1 (need to add in an administrators account and set the privilage to full control). That may remove old corrupted drivers.
This page was coming up on the top list of google so i'll post my solution here.
I also spent hours trying to find the problem
uninstalled/reinstalled WMDC/Downloaded the latest version etc/Hard reset TYTN II/followed endless google searches,followed the instructions here etc etc.
Similiar to the OP i had windows making the "normal ding dong sounds but no connection happening.
In the finish what fixed my problem was with the device plugged in go to Device Manager on the PC and in "Network Adapters" select "Microsoft Windows Mobile Remote Adapter" and right click "Update Driver Software"
That got me back connected.....Hope it helps someone else out
Did it worked? I can't install WMDC without having my Pocket PC conected and when I have it it doesn't install anyway...
hey guys, if you have firewall installed disable it until the connection is made with your computer and phone, then re-enable your firewall.
this seems to be the problem solution for me all the time. Hope it helps.
I have a att 8525 with wm6. My pc has windows xp home edition service pack 2 2002 edition. When I connect phone via cradle upon reboot of the pc I get a message new hardware found it then tries to sync. After this attempt I get a message device not detected so I do the troubleshoot after the trouble shoot it comes up with 2 issues one which really confuses me. I downloaded activesync version 4.5 but here is the message I get below
1 To synchronize email etc with your PC Microsoft Outlook XP or later must be installed
2 Unable to establish a connection between pc an my device. It then gives a link to a guide for this with all sorts of changes to make on the phone etc. I have performed a great deal of them changes enabling and disabling settings they ask for etc but this has not resulted in any change or a connection
My biggest question concerns the first issue mssage I get. 1 unable to synchroniz with my pc because it seems to says Microsoft Outlook Xp or later must be installed. When i went to install the activ sync my windows xp home edition was listed as compatible. So I am very confused here. Do I need to upgrade to the outlook 2007 ( More Money damn ) or is there another way perhaps a lower version software or am I missing something. If it matters i am connected via wifi wireless router which I just installed Any Help will be greatly appreciated, greatly
Mike
Long Island
I couldn't sync after I did my first ROM upgrade and it was an official upgrade from AT&T, thats how I found this place. I would suggest reading through the Hermes WIKI, then looking through the Hermes section, it was a REALLY BIG help to me. Now on to your questions:
You have to have MS Activsync installed on th PC, I would try finding v4.2 as I have been having problems with v4.5 and 4.2 fixed it.
Are you trying to sync with the USB or just with the WiFi connection???? I don't think you can sync via WiFi or Bluetooth.
You only need Outlook 2007 if you use it as your E-mail client (I don't use MS Outlook or MS internet explorer).
Sync Solution!!
I had the same problem. I tried on my 3 pcs & figured out. USB connection is the best for all connection & sync.
Microsoft Outlook XP or later is must to sunc contacts & e-mail. if you dont have those & have Outlook Express you need a program (I forgot the name) to install in your computer & cab in DPA which sync contacts with Outlook Express.
i did following.
For sync connection make sure you have all security disable or you allow main 4 files to communicate. check this troubleshoot for help on allow files for different security programs.
http://www.microsoft.com/windowsmobile/help/activesync/default.mspx
once you see device detection click "Explore" on active sync even it is connecting the device..if you see the phone files it means it is connected but somehow not synchronizing.
then try to muck aroung advance USB connection tick & untick. and also connected via The Work & The Internet connections in connection settings.
Hope it helps.
V
This happens to me when I upgrade to a new ROM, and I am unable to resync via ActiveSync. The first thing I check and gets me back to be able to sync 99% of the time is the USB setting on the phone.
Go to->Settings->Connections->USB to PC->Then UNCHECK "enable advanced network functionality"
That always gets me back to be able to sync again via USB. Hope that helps...(a little late I know....)
I have an issue with my VZW Touch Pro not being recognized by MDC and have torn out what little hair I had left trying to solve it. I know there are numerous threads of this type and I've read every one I can find but my situation is a bit different (aren't they all ).
Basically, when I hook up the TP via USB to my Vista machine MDC doesn't come up. If I launch it manually it comes up, sometimes flashes the "Connecting" message very briefly then goes to "Not Connected" and sits. OK. So why am I baffled and what have I done? Well....
1. If I set the TP to connect as a "Disk Drive" (as opposed to ActiveSync) Vista recognizes it and asks me if I want to explore files and folders, I can see the storage card;
2. In PC to USB I've tried both WITH Advanced Device Configuration enabled and not enabled;
3. I've installed Activesync on another (XP) machine to see if the TP will connect to it and get the same behavior;
4. I've removed the Remote Adapter and USB Synch in Device manager (following the standard MS troubleshooting guide) so that Vista installs the USB driver, just to make sure;
5. I INITIALLY installed MDC on this machine when I was trying an HTC Fuze. At that time MDC worked fine, recognizing the Fuze and asking me what I want to sync, etc.;
6. Since that time I've uninstalled and reinstalled MDC (several times) JUST IN CASE, although it shows NO existing partnerships;
7. I've turned off and actually removed the firewall even though, as I said, MDC worked fine before.
8. On the TP I've set ActiveSync (I'm hooking to an Exchange Server) to sync "Manually" and Windows Live to sync "Manually", JUST IN CASE that was the problem.
The only reason I really even NEED MDC is that I want to use eWallet and need to sync between the PC and Touch Pro.
I've used the TP as a modem for my laptop via Modem Link successfully, but while ML is set to USB the service is Stopped. Would THAT have any affect on this: one thing I've noticed is that when I plug the TP in the PC (sometimes) displays a message to the effect that it's trying to connect to a wireless LAN?????
Sorry for the length of this message but I figure the more info the better and this really has me stumped.
Thanks for any ideas.
if this helps yo in any way here it is.
i tryed to hook up my TP via WMDC on a Toshiba Tecra Laptop, with USB or Bluetooth and in the best case i managed to send files via bluetooth ... and the WMDC does not recognize the device, it installs some drivers for the cable (i think) and does not find any for the device, so ... it does the same thing as for you, tryes to connect for a second and after that it goes on a endless brake ... never connecting
on the other hand, i had no problems with a dell inspiron, with wista, it installed the drivers instantly and got connected immediately. the same with a Win XP dektop PC using activesync ...
i`m beggining to believe that the software is sort of defective on the toshiba. now i just send file from it and us the dell to sync my TP. i gave up on connecting the toshiba.
Pretty sure you have already tried this...but different USB cord maybe?
uncheck the box for advanced network functionality in the USB - PC connection settings
MogulUser13 said:
uncheck the box for advanced network functionality in the USB - PC connection settings
Click to expand...
Click to collapse
Thank you!! Solved my problem.
This seems to happen a lot... I just replied to another post in regards to this (though they replaced their Touch Pro). Instead of disabled advanced network functionality (which does let you sync), you should try this to repair the error as it has worked on a friend's Pro, as well as mine (I just had to do it 40 minutes ago). And make sure you re-enable advanced network functionality BEFORE doing this:
1 - Hook up phone to computer
2 - On phone, start ICS (Internet Sharing in Start -> Programs)
3 - Select PC Connection "USB" and Network Connection of any type (if Sprint stock ROM, I recommend using "Sprint")
4 - Hit the "Connect" soft-key (bottom left)
If you've never used Internet Sharing on the phone, your computer should install some drivers... Once that is completed, click the Disconnect left soft-key on the phone. Now disconnect the cable from the computer.
Close out ICS or soft-reset the phone.
Once the phone is back up, plug it in - it should work.
I don't know what is getting reset in the phone, but unless I connect with ICS, then ActiveSync will not connect whether I soft-reset or not.
I've scoured the forums and the net but can't find how to turn off the "Enable advanced network functionality" in Windows Mobile 6.5.
I loaded my first WM6.5 ROM a while back and need to update it but can't get sync'ed to load the update.
Please point me in the right direction, I've lost most of my hair already, bout to pull the rest out.
Thanks in advance.
Settings>Connections>USB. I always turn it off too since it causes issues with VPN, firewalls, wireless, and is just plain annoying since every device you connect then creates a hidden hardware entry on your PC for the network connection and the device/usb connection.
What is also funny, is most Vista machines require this "new" setting to be turned off to connect as well.
Here's a link in case you want to get rid of those pesky extra device manager entries.
Device Manager does not display devices that are not connected
http://support.microsoft.com/kb/315539/en-us
Cheers,
hilaireg said:
Here's a link in case you want to get rid of those pesky extra device manager entries.
Click to expand...
Click to collapse
Had that already, that is how I knew about them all. Just a pain to delete them, and after 50+ are on your machine it seems to start to slow things down.