When I try to connect to the Data Network, I get PPP Connection Error; Error Code: 11. I have my [email protected] and vzw as the password, and #777 as the number. Any ideas how to fix this? I tried reinstalling the carrier cab. Also did *228 a couple times. Are there any settings in EPST that I need to change?
ibenjakinov said:
When I try to connect to the Data Network, I get PPP Connection Error; Error Code: 11. I have my [email protected] and vzw as the password, and #777 as the number. Any ideas how to fix this? I tried reinstalling the carrier cab. Also did *228 a couple times. Are there any settings in EPST that I need to change?
Click to expand...
Click to collapse
You need to call support.. Tell them you hard reset your device and you need a DMU reset. (they zero out your ESN, removing all your services and then add them back)
You can also do this online if you have another device you can switch activation to and then switch back....
you may get a tech who is gonna have you try all different kinds of things.. enter this user / pass.. no try this one... but keep on them. Tell them you do this all the time cause you are a software developer or something and you have to test on clean fresh device, and when you hard reset you often need a DMU reset... they will do it.
ibenjakinov said:
When I try to connect to the Data Network, I get PPP Connection Error; Error Code: 11. I have my [email protected] and vzw as the password, and #777 as the number. Any ideas how to fix this? I tried reinstalling the carrier cab. Also did *228 a couple times. Are there any settings in EPST that I need to change?
Click to expand...
Click to collapse
Your DMU.key is corrupt. You can do 1 of 2 things.
1) Call VZW... Tell them you loaded the new MR1 update and currently have no data. Your research leads you to the fact that the DMU key needs resetting and only tier 2 support and above can do this. While they are saying they are resetting it... put the phone in flight mode. They don't tell you this. Then put it back when they say it's good.
2) logon to verizon's website and activate an old DATA phone. wait 10 minutes. Then re-activate your titan.
Putting the phone in flight mode both times cancels any possible hung data sessions.
Edit:
x51 said:
they will do it.
Click to expand...
Click to collapse
He beat me to it.... GRRR
Well thanks to both. I was afraid I needed a DMU reset. Suppose I'll try option 2 with my old Razr. Thanks for the quick response.
Sorry for the double post Opera Mini was acting up on me.
x51 said:
...when you hard reset you often need a DMU reset... they will do it.
Click to expand...
Click to collapse
Have you ever had a technician reset your DMU? This has been discussed before and seems unlikely. They always seem to start a trouble ticket and send it to some other network department. If you got a technician to do it I'd be interested in knowing that since in my and other's experiences, the technicians generally dont know how/cant do it.
Your best bet is to do the "reactive old phone" method
deeznuts2 said:
Have you ever had a technician reset your DMU? This has been discussed before and seems unlikely. They always seem to start a trouble ticket and send it to some other network department. If you got a technician to do it I'd be interested in knowing that since in my and other's experiences, the technicians generally dont know how/cant do it.
Your best bet is to do the "reactive old phone" method
Click to expand...
Click to collapse
yes. I had one do it earlier. Just as I explained. Told the CSR exactly what I needed... they hooked me up with Tier 2... and the person actually reset it while I was on the phone. I had the same exact problem / error.
deeznuts2 said:
Have you ever had a technician reset your DMU? This has been discussed before and seems unlikely. They always seem to start a trouble ticket and send it to some other network department. If you got a technician to do it I'd be interested in knowing that since in my and other's experiences, the technicians generally dont know how/cant do it.
Your best bet is to do the "reactive old phone" method
Click to expand...
Click to collapse
At least 6 times in the last 12 months (with Tech support)... but one of my friends is a tech and I just shoot him an IM If he's working.. otherwise I call and deal with tech support.
I hear you though... I've found that both an Akey and DMU reset are sometimes painfull.. Trying to talk a tech into doing it can be rough. Thats why I start off telling them I'm a software developer and I need to do this all the time.. bla bla bla (Plus they flag it in your file.. so they can see that Ive had it done often, if they read that part). Some of them figure I know what i'm talking about and jump right to it, and others will make me dance like a monkey going through each step of thier troubleshooting guide.
The important thing is to be nice.. if they want you to take out your battery, take it out.. If they want you to try another username... try it.. eventually (because there is no other fix.. on thier end) they will have to do the DMU reset...
Oh... And when they act like it was thier idea... just go with it..
I tried the activate old phone method with no luck. I may not have waited the full 10 min (wasn't sure if that was important), but I did *228 with the old phone (Razr) and could make calls with it. I then switched back to the 6800 and did *228 opt 1 but still get the PPP error. I noticed in EPST under the Security tab that my PPP password and HDR AN AUTH password are all symbols. Do I need to change these to "vzw"?
ibenjakinov said:
I tried the activate old phone method with no luck. I may not have waited the full 10 min (wasn't sure if that was important), but I did *228 with the old phone (Razr) and could make calls with it. I then switched back to the 6800 and did *228 opt 1 but still get the PPP error. I noticed in EPST under the Security tab that my PPP password and HDR AN AUTH password are all symbols. Do I need to change these to "vzw"?
Click to expand...
Click to collapse
Hrm.. I should have mentioned this before.... When you activated your Razr, you should have been prompted that it will remove the data plan... Did you add it back to your plan online?
Also, re-run the VZW carrier cab... it "Should" fix any username / password issues you might have created while messing with them...
The ultimate problem is still the Data services... but if you messed up the user / pass you wont know if you fix it.
Got it working after re-running the carrier cab. Thanks.
Related
I have a Verizon 6800 and being stupid I installed the 3.16.651.0 Sprint Rom on my phone. I reverted back to the original Verizon stock rom with no problem and I'm back on the Verizon network.
But now I have installed DCDs Verizon beta 2.0 rom with the new radio and somehow I am stuck on Sprints towers again. I can tell because it tells me *228 isn't a valid feature code.
My guess is that the "unofficial" Sprint Rom wrote something to the phone that the new radio rom refers to when installed. Is there a way to get it to the Verizon network with the new rom and radio installed?
ryotgz said:
I have a Verizon 6800 and being stupid I installed the 3.16.651.0 Sprint Rom on my phone. I reverted back to the original Verizon stock rom with no problem and I'm back on the Verizon network.
But now I have installed DCDs Verizon beta 2.0 rom with the new radio and somehow I am stuck on Sprints towers again. I can tell because it tells me *228 isn't a valid feature code.
My guess is that the "unofficial" Sprint Rom wrote something to the phone that the new radio rom refers to when installed. Is there a way to get it to the Verizon network with the new rom and radio installed?
Click to expand...
Click to collapse
try and load a verizon PRL.
dcd1182 said:
try and load a verizon PRL.
Click to expand...
Click to collapse
Thanks for responding. But I am having trouble locating one. Do you have a link to a download?
I found a PRL from 2004, would that be too old?
Try here: http://www.corolada.com/prl/
JimSmith94 said:
Try here: http://www.corolada.com/prl/
Click to expand...
Click to collapse
Thank you so much
Fantastic, I am back on the Verizon towers for phone calls.
But now when I try to use the data I get an error:
Error Code: 11
PPP Connection Error
Any clues how to get data back?
ryotgz said:
Fantastic, I am back on the Verizon towers for phone calls.
But now when I try to use the data I get an error:
Error Code: 11
PPP Connection Error
Any clues how to get data back?
Click to expand...
Click to collapse
maybe try a hard reset then dial "*228"?
TopGun2000 said:
maybe try a hard reset then dial "*228"?
Click to expand...
Click to collapse
I tried that and still the same error. I even put the Stock Verizon Rom on and same thing.
ryotgz said:
I tried that and still the same error. I even put the Stock Verizon Rom on and same thing.
Click to expand...
Click to collapse
When I was still w/ vzw, I once logged into my online account and disabled/enabled my data feature to make it work ... give it a shot
Try this to see what your settings are
1. ##778
2. View
3. View Info soft key (bottom left)
4. Modem settings
this is what i have
slot cycle index 2
Preferred serving Auto
Preferred Mode Auto
Hdr Hybrid Enable
Clear mru No
5. View info again
6. Data Parameters
Packet Dial #777
then cancel
if all of that is right then go to settings and set up a new conn. if you need help on that just let me know
if any body else thinks of any thing else please let me know to.
s10onn2o said:
Try this to see what your settings are
1. ##778
2. View
3. View Info soft key (bottom left)
4. Modem settings
this is what i have
slot cycle index 2
Preferred serving Auto
Preferred Mode Auto
Hdr Hybrid Enable
Clear mru No
5. View info again
6. Data Parameters
Packet Dial #777
then cancel
if all of that is right then go to settings and set up a new conn. if you need help on that just let me know
if any body else thinks of any thing else please let me know to.
Click to expand...
Click to collapse
All of my settings are setup just like yours. When I was on the phone with Verizon we created two new connections and didn't work either.
To rule out being a tower refresh issue, I am going to put a non-pda phone on my account then put the 6800 back on.
ryotgz said:
All of my settings are setup just like yours. When I was on the phone with Verizon we created two new connections and didn't work either.
To rule out being a tower refresh issue, I am going to put a non-pda phone on my account then put the 6800 back on.
Click to expand...
Click to collapse
Ok that didn't work either. So it is something definitely on the phone itself. Any ideas anyone?
AKEY?
are you getting an authentication error when dialing *228 or *86? If so, then your AKEY is probably blank. You'll need to contact VZW for it. I might have to call them again cause me being an idiot didn't write it down when I called them for it the 1st time.
I'm getting authentication errors again and lo and behold, my AKEY is missing. I didn't even do a hard reset or flash another rom/radio. Weird.
I'm getting the same error now. I just got my A-Key refreshed from VZW tech support, but now I can't connect to the data network.
Same error here. I updated to new Sprint rom and DCD 3.0.1..
I think i messed up the first time and let Sprint customizations run. I have tried to flash back to original vzw rom, but still can't connect to data network. I have had vzw gen new A key and refresh my data package.
Anyone have a solution for this?
Vancelot said:
Same error here. I updated to new Sprint rom and DCD 3.0.1..
I think i messed up the first time and let Sprint customizations run. I have tried to flash back to original vzw rom, but still can't connect to data network. I have had vzw gen new A key and refresh my data package.
Anyone have a solution for this?
Click to expand...
Click to collapse
Search my posts from 3/11. I posted a solution.
Geckotek said:
Search my posts from 3/11. I posted a solution.
Click to expand...
Click to collapse
I can't find a solution for re-flashing the radio - what did you do there?
I think you did flash the Sprint rom - and let the customs run - are you fully resolved there (*226, epst @ 000000 etc...)?
josh77b said:
are you getting an authentication error when dialing *228 or *86? If so, then your AKEY is probably blank. You'll need to contact VZW for it. I might have to call them again cause me being an idiot didn't write it down when I called them for it the 1st time.
I'm getting authentication errors again and lo and behold, my AKEY is missing. I didn't even do a hard reset or flash another rom/radio. Weird.
Click to expand...
Click to collapse
Just for sanity, the AKEY is always blank. You can't see it after you enter it on Verizon. You also can't re-use it. It's a one shot deal.
I have had this error regardless of any rom (DCD or NexVision). The issue is not being able to connect the vzw network. I don't receive it when I am on wifi but I do if there is a wifi I cannot connect to due to a security key. BTW I have a data block. I phoned support once on the issue and that is the best they could do. Sorry if this isn't helpful.
Carrier: Alltel
Started with WM5 ROM.
Flashed to DCD's 2.1 WM6 ROM last week, no issues noted.
Yesterday flashed to 2.2 WM6.1 ROM and now whenever I get a data session going in a strong EVDO area I get dropped down to 1x when the data session finishes connecting?
I've moved back to 2.1, used no2chems 6.1 ROM and back to DCD's 6.1 ROM. Same problem all around now.
Radio problem maybe? Or user? If radio, anyone get me a link to the original 1.4?
Thanks in advance if anyone has any tips, I've tried looking around but only find people with MMS or other issues.
---------------------
This solution apparently only works for Alltel customers, if anyone finds solutions for Sprint/Verizon/Telus I'll add the solution to this post.
ALLTEL:
1. Enter EPST (##778), Edit (password= 000000).
2. View Info (left soft key).
3. Choose the "Security" item.
4. In the "HDR AN AUTH Password(LONG)" field, click to highlight.
5. Menu (right soft key), Edit
6. In the "Value" field, enter your Hex ESN (make sure all characters are CAPITAL, lowercase will FAIL).
7. Ok. Menu. Ok to save, then reset.
--------------------------------------------
SPRINT:
MADMARTlGAN said:
Hey in case you guys are still having problems with this, I can tell you what worked for me with Sprint.
You'll need your unlock code, if you don't have it, you've gotta get it from either Sprint or from one of the tutorials i've seen floating around here and other forums.
1. Sync your titan to back up your data.
2. ##786# Choose edit, enter your unlock code, then choose menu>restore. This will reset everything to factory settings.
3. Reset
3. ##UNLOCKCODE# Again choose edit.
4. Both MDN and MSID should be your wireless number (this was confirmed by Sprint T2 tech support)
5. Reset
6. Call your voicemail to make sure your phone service is working.
7. Connect to the internet. It should trigger IOTA/Provisioning and then EVDO should be working.
8. Resync your **** and you're good to go.
Hope this helps, it worked for me.
Click to expand...
Click to collapse
I think with Alltel you get 1x when roaming. Do *228 option 3 < Thats to activate your phone if you haven't already
Then do *228 option 2 to update your roaming preferences which ridded me of roaming in coverage area!
Americanmetal said:
I think with Alltel you get 1x when roaming. Do *228 option 3 < Thats to activate your phone if you haven't already
Then do *228 option 2 to update your roaming preferences which ridded me of roaming in coverage area!
Click to expand...
Click to collapse
Thanks for the response, I've been through that already and same results...
I even went back to the stock Alltel ROM and Radio, same thing.
With PRL 30029 AND 40029...
Oh well, I'll figure something out as I love the speed of DCD's 2.2!!!!
jake1s said:
Yesterday flashed to 2.2 WM6.1 ROM and now whenever I get a data session going in a strong EVDO area I get dropped down to 1x when the data session finishes connecting?
Click to expand...
Click to collapse
Did you check Start->Settings->Personal->Phone->Services->Mode of Operation to make sure it wasn't set to 1X only? I think that was the default setting on my phone.
I had this same problem, and then I reflashed with the 3.16 sprint rom twice and it went away.
Appreciate the responses, but I don't have the "Mode of Operation" on my Alltel 6800. And I've reflashed all kinds of ROMs with no luck...
Thanks for the ideas though...
jake1s said:
Appreciate the responses, but I don't have the "Mode of Operation" on my Alltel 6800. And I've reflashed all kinds of ROMs with no luck...
Thanks for the ideas though...
Click to expand...
Click to collapse
With the newest Advanced Config app, you can unhide the "mode of operation" option in there. I got it from here somewhere, do a search. I doubt this is your issue. I had this problem yesterday with Sprint. I got data in 1xRTT, but not EVDO. I ended up calling Sprint and they had to deactivate and reactivate the internet services on my phone. Immediately it worked like a champ.
I had this problem also and was able to take care of it by going into EPST (##778) and going under the security settings and putting the ESN Hex Value of Your Phone under the HDR Password. Mine got lost whenever I upgraded the radio. This will allow you to lock back onto the EVDO network
corwinb said:
I had this problem also and was able to take care of it by going into EPST (##778) and going under the security settings and putting the ESN Hex Value of Your Phone under the HDR Password. Mine got lost whenever I upgraded the radio. This will allow you to lock back onto the EVDO network
Click to expand...
Click to collapse
THANK YOU! THANK YOU! THANK YOU!
That did the trick (after I did it a second time and made the letters capital) and now I'm cruising EVDO style!!
Thanks!!!!
Hi I have this same issue.
i typed ##778 send
and get the view, edit , and cancel options.
do i find the hdr password under the edit?
when i choose edit, i get a password prompt and i do not know the password.
i am on dcd rom 2.2.0
i edited mine, and it does get on ev instead of 1x so i was glad but when i opened ie i cant get a data connection up now at all???
corwinb said:
I had this problem also and was able to take care of it by going into EPST (##778) and going under the security settings and putting the ESN Hex Value of Your Phone under the HDR Password. Mine got lost whenever I upgraded the radio. This will allow you to lock back onto the EVDO network
Click to expand...
Click to collapse
I just checked and I have a bunch of garbled characters in this spot. Does anyone else see something like this?
What did you guys have in that slot before you added your esn hex number?
the password you need is unlock code you can only get from sprint.
i also had the weird characters, i edited these out with my esn hex as mentioned and now i cant get a data connection at all, i get an error that i cannot connect. Anyone with any idea on what i can do?
I thought of downgrading the radio and then installing this one again and starting from scratch any better ideas?
My HDR password is also extended ASCII characters, has been for every ROM version I have run, and I get EVDO and on the Internet as well. I thought that was a problem when I had no data connection from a previous ROM, but it wasn't.
What worked for me was to go all the way back to the official 2.17, then to the leaked 3.16, etc. I made sure everything was set up and working properly on each version before moving on to another ROM.
excess4 said:
the password you need is unlock code you can only get from sprint.
i also had the weird characters, i edited these out with my esn hex as mentioned and now i cant get a data connection at all, i get an error that i cannot connect. Anyone with any idea on what i can do?
I thought of downgrading the radio and then installing this one again and starting from scratch any better ideas?
Click to expand...
Click to collapse
not true there is a program to find out the msl code for your phone if i was on computer i would give u guys the link
aatreya said:
I just checked and I have a bunch of garbled characters in this spot. Does anyone else see something like this?
What did you guys have in that slot before you added your esn hex number?
Click to expand...
Click to collapse
Again, I'm on Alltel so maybe for some unknown reason there is more to it for you Sprint users.
But, my MDR Password field was goofy stuff, deleted it and put in my Hex ESN in ALL CAPITALs and I stay at EVDO when my data connection is made now.
Deleted MDR PASSWORD and put esn hex, internet not working
ok guys i messed up pretty badly and deleted the MDR password and put my esn hex instead and now i cant get on the net.
I have an HTC TITAN running DCD 2.2 and latest 3.27 radio
any suggestions on how to get the password back????
aatreya said:
I just checked and I have a bunch of garbled characters in this spot. Does anyone else see something like this?
What did you guys have in that slot before you added your esn hex number?
Click to expand...
Click to collapse
yes i also have a bunch of giberish in there. i am afraid to change it becuase there will be no way for me to put that giberish back in there with all those weird looking characters.
i found the edit password which was a bunch of 00000 as many as the field would take
and i understand some people now get ev but no data connection now. i am on verizon and i dont know if that will happen to me as well.
my connection now says ev and doesnt change back to 1x anymore so i am going to leave this as is for now and not change it.
also my a-key is blank if that makes a difference. phone works fine though.
whatbish said:
ok guys i messed up pretty badly and deleted the MDR password and put my esn hex instead and now i cant get on the net.
I have an HTC TITAN running DCD 2.2 and latest 3.27 radio
any suggestions on how to get the password back????
Click to expand...
Click to collapse
you mean hdr password right? I did not see an mdr password listed anywhere
I've since solved my boot screen issue. I've installed :
dcd 3.2.5
Titan_Radio_ROM_3.42.30
dcd USCC Carrier 20080801
I have no data connection, I deleted it says my username and password are incorrect. I've tried every combination of my 10digit number and uss.net that I can think of. I've also reinstalled the uscc carrier cab, did the *228 and a soft reset. I can connect for 2 kilobyts then after that I can't connect. I'm not finding much on these forums to help me out. Does anyone have any ideas?
additional info
Sorry, the phone is a USCC 6800
hey just to let you know I have the 6900 and I dial #777 not sure if u wanna try that
I've had the same problem everytime I change ROMS. I have Verizon and found after I've "activated" the phone using the *228 then option 1, I then do *228 and option 2 (update my roaming capabilitys). That has always enabled my data connection.
kmanuel74 said:
I've had the same problem everytime I change ROMS. I have Verizon and found after I've "activated" the phone using the *228 then option 1, I then do *228 and option 2 (update my roaming capabilitys). That has always enabled my data connection.
Click to expand...
Click to collapse
If that doesnt work and you have an old cell phone around you can swap the ESN's on VZW's web site under customer service. When you do this you reset all the security information for the handset. I find this way to be the quickest method that has never failed. I use it so much I have the other ESN almost memorized!~
Scott
k3an said:
I've since solved my boot screen issue. I've installed :
dcd 3.2.5
Titan_Radio_ROM_3.42.30
dcd USCC Carrier 20080801
I have no data connection, I deleted it says my username and password are incorrect. I've tried every combination of my 10digit number and uss.net that I can think of. I've also reinstalled the uscc carrier cab, did the *228 and a soft reset. I can connect for 2 kilobyts then after that I can't connect. I'm not finding much on these forums to help me out. Does anyone have any ideas?
Click to expand...
Click to collapse
Run EPST and make sure that your PPP user name and password in there are correct.
If you didn't back up your phone's programming with QPST before and after flashing there is a chance that your EPST information is corrupt which would cause data to not work.
You will need your SPC/MSL in order to access EPST. You can try 000000 if nothing else works, and if it is 000000, you will need to set it back to the correct SPC/MSL otherwise *228 won't properly update your phone. Also USCC doesn't offer an option 1 or 2 after dialing *228, they don't have an OTA reprogramming of their phone.
If those changes don't work, you can try posting your entire EPST on here (removing any personal info, i.e. phone #, ESN, etc) and one of us USCC folks can compare it to ours and let you know what other areas look corrupt.
This is the one downside to USCC customers, we have to take extra steps while programming our phones to get them up and running, luckily it's a one time thing, once the phone is flashed the first time, these settings stick.
BTC
Downgraded back to VZW stock rom...lost voice and data connection.
Voice was easy to get back - got a new a-key
But losing data was a little strange - called tech support, tried a bunch of different things. Issue was a "wrong username and password". Strange thing was that even after entering the correct username and password, it wasnt saving it
So tech put in a support ticket regarding dmu reset and maybe some other stuff....have to wait 24-72 hours
I'm wondering if I should just exchange the phone (I still have 3 weeks left in the return/exchange period)
Is this a common issue when going back to a stock rom? I read in the wiki about connection problems but those arent really what I'm experiencing.
And yes, I took note of my EPST settings - they never got erased
One interesting thing I noticed by downgrading is that the warranty date code gets reset to the date you downgrade...
What's your PRI version in Device Information?
gc14 said:
What's your PRI version in Device Information?
Click to expand...
Click to collapse
PRI version: 1.35_002
Hmm...weird you'd need a DMU reset then...
I even tried deleting the data connection setting that is automatically generated and creating a new one. The new one was able to store my username and password, yet I still got the incorrect username/password message when connecting.
It seems there is definitely a problem on their end, though I dont know why the data account that is created on my phone when I program it is not storing any username or password.
I'm just going to chock it up to a problem on their end that I hope they can resolve soon.
Have you tried having them completely remove data features from your account, then add them again? This sometimes addresses data connection issues.
Though I'm still not sure a DMU reset is necessary in your case, we can check just to be sure. Go into EPST (make sure you choose Edit, not View), and navigate to M.IP Default Profile. Take a look at the AAA Shared Secret, and HA Shared Secret fields. Are they blank or do you have encrypted values?
Next, navigate to Security (still in EPST), and take a look at the HDR AN AUTH Password and PPP PASSWORD fields. Are they blank or do you have encrypted values?
Tech support removed my data plan and re-instated it with no resolution.
As far as those settings you asked me to check:
AAA Shared Secret and HA Shared Secret fields are both blank
HDR AN AUTH Password and PPP PASSWORD fields are both blank
Is this a really bad thing? Can I fix it myself or will a DMU reset resolve these?
BTW, I really appreciate your help on this. Heading to Boston next week for a convention for a few days and really need data in case some of the presentations are not stimulating enough for me
Did you recently attempt to flash a Sprint update? Maybe for a radio? Did you run any PPST programs? If not, I have no idea how your DMU keys were erased, but yes, if they're blank...the only way to fix it is with a DMU reset. Once Verizon issues the reset your data will be good to go for your convention.
Where's the convention?
gc14 said:
Did you recently attempt to flash a Sprint update? Maybe for a radio? Did you run any PPST programs? If not, I have no idea how your DMU keys were erased, but yes, if they're blank...the only way to fix it is with a DMU reset. Once Verizon issues the reset your data will be good to go for your convention.
Where's the convention?
Click to expand...
Click to collapse
No sprint update....flashed back to everything Verizon - ROM and radio. Have no idea what PPST programs are so I dont think I ran any
From doing some more reading, it appears that a DMU reset is should only take a few minutes...dont know why I was told 1-3 days. I'm going to call again now and see if I can talk to someone who knows what to do.
Can I also do this by activating an old phone and then re-activating my 6800?
Convention is mainly in the Boston Convention & Exhibition Center, though some stuff is taking place in some of the surrounding hotels.
Yeah I'd call back. A tech who knows what they're doing can do it in about 30 minutes usually.
You staying at the Seaport?
gc14 said:
Yeah I'd call back. A tech who knows what they're doing can do it in about 30 minutes usually.
You staying at the Seaport?
Click to expand...
Click to collapse
No - they were all booked up. Got a place at the Hyatt
So I just got off the phone with tech - they suggested just getting another phone as they think its a problem with the phone itself
I'm going to try activating my old phone and then reactivating the 6800 again
Lol some of them really are just plain morons I swear. The DMU reset will definitely fix your problem, it's just the matter of finding someone who's competent.
Let me know how the reactivating goes.
gc14 said:
Lol some of them really are just plain morons I swear. The DMU reset will definitely fix your problem, it's just the matter of finding someone who's competent.
Let me know how the reactivating goes.
Click to expand...
Click to collapse
I know - I was joking with the level 2 technician about how its a crap shoot who you get on the phone, only because he wanted to try some other things that the last person didnt try. Also, the last person never submitted a trouble ticket like she said she would so it was a good thing I called, otherwise I'd be waiting a very long time.
Now just when I thought I found someone who knew what they were doing, he goes on to tell me that a DMU reset wouldnt fix the problem I was having. I wasnt going to argue with him, though I wanted to provide him some sites like this one for him to learn from but what are you going to do. I figure I would try the de-activate/re-activate thing first....
It worked! At first those EPST fields were still blank after programming with option 1 - I then tried option 2 and it filled those fields up with garbage
So now I'm back in business after following recommendations you guys made and not listening to the people that should know what to do
Thanx GC again for all your help!!!
BTW - the username/password in the connection settings is still blank but I can connect to the internet. Dont know if that matters or not
It worked! At first those EPST fields were still blank after programming with option 1 - I then tried option 2 and it filled those fields up with garbage
So now I'm back in business after following recommendations you guys made and not listening to the people that should know what to do
Thanx GC again for all your help!!!
BTW - the username/password in the connection settings is still blank but I can connect to the internet. Dont know if that matters or not
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Click to collapse
Hmmm deactivating/reactivating seemed to have reset your DMU keys. Did you activate an old non-smartphone....or was it a smartphone?
Either way, glad to hear you're back in business. The "garbage" is your encrypted DMU values set by your DMU public key. They authenticate you to the data network.
The username/password in connection settings can be blank, it's fine. Once you authenticate once, your DMU values are actually communicating your username/password. I bet if you look in EPST again, under Security, your HDR AN AUTH Password field is now encrypted too.
gc14 said:
Hmmm deactivating/reactivating seemed to have reset your DMU keys. Did you activate an old non-smartphone....or was it a smartphone?
Either way, glad to hear you're back in business. The "garbage" is your encrypted DMU values set by your DMU public key. They authenticate you to the data network.
The username/password in connection settings can be blank, it's fine. Once you authenticate once, your DMU values are actually communicating your username/password. I bet if you look in EPST again, under Security, your HDR AN AUTH Password field is now encrypted too.
Click to expand...
Click to collapse
Yep
The old phone I activated was a LG VX8600 (regular phone). In doing so I had to remove the data plan. Then when I went back to activate the XV6800 I added it again
I wish technicians would all be on the same page and each one would know the same thing. I even asked the guy if deactivating and reactivate would solve it (just to test their knowledge) and he gave me some bull on how it wouldnt since the problem is likely a hardware failure on my phone
I'm also waiting on a DMU reset. I have PRI 2.01_011 with a Alltel 6800 on VZW. I was getting Error Code 11 PPP Connection Error. and username password wrong. Already set the security to [email protected] and password to vzw and cleared out the two keys in M.IO profile in EPST.
Waiting for data is painfull.
acidone said:
I'm also waiting on a DMU reset. I have PRI 2.01_011 with a Alltel 6800 on VZW. I was getting Error Code 11 PPP Connection Error. and username password wrong. Already set the security to [email protected] and password to vzw and cleared out the two keys in M.IO profile in EPST.
Waiting for data is painfull.
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Click to collapse
if you have an old phone laying around, dont bother waiting for them.
Just log into your vzw online account, activate the old phone on your number wait a little bit and then activate your 6800 again on that same number
DMU will be reset
Sorry could you define a little bit? Also didn't have to do and *228 to the 6800 once you reactivated it correct?
-1
acidone said:
Sorry could you define a little bit? Also didn't have to do and *228 to the 6800 once you reactivated it correct?
-1
Click to expand...
Click to collapse
log into your vzw account online (if you dont have one, create one). Under the "My Services" tab, click on "My Phone". Select the number for your phone (only if you have more than one line on your account - otherwise it should listed there right off the bat) and then select the link that says "Activate Phone"
This will allow you to deactivate your 6800 while you activate the line to another phone you have. Obviously this only works if you have another phone that works on verizon's network.
If you do have another phone you can use, just follow the instructions after clicking the "Activate Phone" link.
It will automatically deactivate your 6800 and activate the other phone. In doing so, you may have to remove the data plan if you had it for the 6800 if the other phone you are activating cant use it. Dont worry about it since we'll put it back later.
Once your extra phone is activated on your line, wait 5-10 minutes and do *228 to program your phone (I was able to do it right away). Test out the newly activated phone to make sure it works correctly as well as making sure the 6800 does not work anymore
Once you've confirmed all that, repeat the entire process, this time activating your 6800 again. You'll be given the option to add a data plan - do so if you choose.
Once you get it activated, do the *228 to program it.
I wasnt able to get everything working again until I did *228 #2 option - the #1 option didnt do anything for me.
I should mention that I did a hard reboot and pretty much started from scratch - in doing so, the deactivation/reactivation worked flawlessly.
Also, I had a vzw phone, not an alltel one, so I cant guarantee that this method will work.
GC or another experienced member may be able to give more insight into this
Thanks for all that info. Just wonder how long you waited in between the ESN switch. I can't wait till VZW release that update so I can flash the VZW stock rom and PRI. Hopefully I won't have to do this anymore.
-1
I was curious to what these things did, so I ran them. Next thing I know my internet has been disabled. I have full service and I make sure Data Connection is indeed enabled. What should I do? I'm actually watching my battery drain since it's trying to connect and failing...
PRL - Priority Roaming List - gives you new towers and some access updates as the provider changes things
Profile - On sprint is the data profile at registers your phone on their data network and let you use it. My guess is its about the same for other providers.
If you have changed some of the settings in the phone you can break it and you will have to reset everything and start over unless you find the change to fix it.
So do I have to do a hard-reset? I obviously have indeed changed a lot of settings but have no idea what to undo...
Should I bother calling Sprint?
Well I ended up doing a hard-reset and still no internet... No idea what to do now...
CoolTommy said:
Well I ended up doing a hard-reset and still no internet... No idea what to do now...
Click to expand...
Click to collapse
Have you tried to hit "Update Profile" again? If not try that. It that doesn't work then yes, you need to call sprint and have someone walk you through manually programming your phone. I know you're probably stressing but, trust me, this is no big deal. Easy fix for sure.
Good news, I talked to "Bob" at Sprint's customer service and had me change my Profile from 0 to 1 and everything is back to normal...
I give props to their CS, I could actually understand him!
PLease a little more info...
Where and how did you change your profile, is it a regestry edit or what?
I have MSL but where do i change profile?
Artanis said:
PLease a little more info...
Where and how did you change your profile, is it a regestry edit or what?
I have MSL but where do i change profile?
Click to expand...
Click to collapse
No, it's in Settings...
Does anyone have cab files for these? I found them on PPCGeeks but the site is down and I am in need of data to download my work emails. I also don't have a stock rom to flash back to in order to get the options back. Thanks
EDIT nevermind found it