Hey everyone! My phone is running DCD's rom and I dunked it in water. Some buttons dont work but it still turns on. I put in a claim and got a new phone. Does Asurion care what ROM is on my phone when I send it back?
i doubt it. i sent them my 6700 with the no2chem ROM and they didnt notice (care). plus i swaped out the lcd for my buddy because his had a scratch and they didnt seem to notice that either.
thanks man I apprecieate it!
I actually just cracked my screen from asurion. They sent me a whole new phone in box!!! charger, battery and all and they only want the cracked phone no battery!!
i sent a bricked phone stuck in BL back to asurion and got a new one lol.
Based on the guy that I talked to at Asurion, as long as you send it in on time they don't really bother themselves with what is on the phone. They do diagnostics to make sure the board and other essential parts run properly, then swap out the parts that don't perform to specs.
If you are able to revert, do it for good measure. If not, no biggie.
Did you guys have to pay the $50 deductible? I had to raise hell with Sprint before they sent me a brand new one after 5 refurbs.
I had to pay the $50 bc i cracked my screen. before i dropped my phone and a couple buttons quit working and verizon replaced it for free. Both times I got brand new phones in boxes with charger case and all
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I bought my Eris off of a friend who bought it from Verizon. so im not the original owner. But when i bought it he thought it was broken because it wouldnt turn on but for a sec (long enough to see 3 androids skateboarding for like a half second) and then turn off. Turns out it was just the battery ($20 for the phone, another $18 for batteries, i got a deal ) but before we realized it was the battery, i went all surgeon on it and took it apart to see if the charge port was loose (the battery wouldnt charge) in the process i ****ed up the track ball and the microphone (still worked, just mic would go in and out, and trackball only scrolls left and right.) Now the microphone has stopped working completely, could i call verizon and say my microphone doesnt work anymore and they replace it? Or would they not do that because im not the original owner/the phone has been taken apart (of course i wouldnt tell them that, but would i have to send them the phone first, thus they discover it had been)
The warranty is void if the phone has been taken apart (yeah they could tell real easy). Besides, the warranty doesn't transfer if the phone is sold to someone else. Only the original purchaser has the warranty. Sorry but seems like your screwed. Good thing you didn't put too much money into the phone.
Sent from my rooted HTC Droid Eris with Tazz Froyo Vanilla 17
Alright :\ thanks for the info, im due an upgrade so i guess i better start savin up for the droid 2. back to the Touch Pro for now :'( lol
Was this a question or wishful thinking? I'm pretty certain that they have a very tiny sticker on there somewhere that says if it is removed that your warranty is void, and you have to take that sticker off to take the phone apart because one of the screws in below it. I recall seeing it when I was considering taking one of many of my Eris's apart to fix the track ball issue.
a little bit of both, however the piece of black adhesive over the screw on mine said nothing, it was just black plastic with adhesive backing. its alright tho, incidentally after leaving it off for a week, i picked it up to play with it and the microphone works again. so whatever, ill use the wonky thing til it freaks out on me again i suppose, or til i get the droid 2 in white
botnryan said:
Alright :\ thanks for the info, im due an upgrade so i guess i better start savin up for the droid 2. back to the Touch Pro for now :'( lol
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Put Android on your TP. The XDAndroid project is very nice for that.
Yeah I had it on my tp but its not very stable plus battery life sucks even more than the eris
Sent from my Eris using XDA App
After battling with Verizon for the past week about my phone not serving its primary function, as a phone, they agreed to send me a Dinc2. Now the lady said it would be a factory refurbished device and would not ship with a battery or battery door, I would have to provide these. I went ahead and ordered the extended battery with door, but it just doesn't make any sense to me. I'm kind of thinking since the phone is still new I might just receive a new device and return the extended battery, but wtf? Seems strange.
Sent from my SCH-I500 using Tapatalk
If they are sending you a replacement device and it isn't the same device you already have, it is almost always going to be a "refurbished" unit. However, they are supposed to provide all items needed to use the new unit, and I wouldn't have bought anything and instead taken the phone into a store and complained. At the very least, you would have gotten a battery and cover for free, and if you play your cards right, you could potentially walk out with a new phone.
The female rep I talked to said she will be sending only phone + battery + back cover, but when I got it it was clnr(certified like new replacement in the box; SD + Wall Charger(USB)). I didn't send neither my fascinate charger or sd card since they aren't the defective one.
So you won't know until you get it.
Sent from my Incredible 2 using XDA Premium App
She did seem rather reluctant to offer the Dinc2, at first she was going to offer me an early upgrade that would extend my contract and I said i could not afford a new phone. She then said she would meet me halfway which ended with the refurbished "shell" of a Dinc2. I figured this is the best I would get but I'll just wait till tomorrow to see what actually comes, and possibly go complain to my local Verizon store where the workers sadly recognize me from the endless pobems with the fassy. Either way, I got the extended battery/case for $40, so not a bad deal for potentially a $40 Droid Incredible 2
Oh, and keeping my fingers crossed that it ships with Froyo. I don't want to have to resort to an XTC clip
Baker12203 said:
She did seem rather reluctant to offer the Dinc2, at first she was going to offer me an early upgrade that would extend my contract and I said i could not afford a new phone. She then said she would meet me halfway which ended with the refurbished "shell" of a Dinc2. I figured this is the best I would get but I'll just wait till tomorrow to see what actually comes, and possibly go complain to my local Verizon store where the workers sadly recognize me from the endless pobems with the fassy. Either way, I got the extended battery/case for $40, so not a bad deal for potentially a $40 Droid Incredible 2
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Verizon should always send you a phone with the cover and battery, they can not expect you to go out and spend money if they decide to upgrade you to a different phone but not provide all the parts for the phone. If they were gonna go that route they might as well of just sent you another fascinate. They are essentially saying, here is a new phone, but with only 50% of the parts in it.
Phone arrived this morning and it was just the phone and battery door, no battery. I took it to the store and told the guy they forgot the battery, he made a phone call, and I will have a battery delivered to my door tomorrow for free. Thanks for the tips, they saved me $40 and a few added millimeters of thickness to my new phone.
I made another post explaining that my phone will turn off by itself randomly and then today I had something very unusual happen. it was charging in my car, then suddenly stopped charging even(was at 62%). I unplugged it & plugged it back in then suddenly the screen glitched out and went black(but the power light was still on). The phone was unresponsive so I unplugged it and pulled the battery. I waited a bit & put the battery back and then it turned on normally. Once it was up though, the bottom left corner of the screen was super bright and looked like it had fluid behind the screen. I freaked out and pulled the battery again. I then took the phone apart and found it was completely dry and no water damage indicators. I sprayed it all down with canned air and put it back together but it still has that issue in the bottom corner(although the screen is still operating fine).
whatever that problem is, it takes up more then enough of the screen to bother anyone + is still doing the random power offs. I do not have insurance + with the S-OFF and the void sticker now removed from the screw I doubt Verizon will do anything. I'm sure it will be over $100 to fix this(just not sure how much more), so would it be worth it to fix this or just buy another phone off of craigslist?
Call Verizon and tell them about your problem. have them send you a replacement as it is still under warranty. When you get the new one CAREFULLY remove the void sticker (heat it up, hair dryer, lighter, whatever you have lying around that can do it) from the replacement, and put it on the one you are sending back.
g00s3y said:
Call Verizon and tell them about your problem. have them send you a replacement as it is still under warranty. When you get the new one CAREFULLY remove the void sticker (heat it up, hair dryer, lighter, whatever you have lying around that can do it) from the replacement, and put it on the one you are sending back.
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Unfortunately, since I traded my old phone for this Thunderbolt they(Verizon) told me it is no longer under a warrenty. Instead, they offered to send me a new Thunderbolt in the mail for $250.... I then asked about the Bionic and was told they'd give me a new Bionic for $300. I'm debating what to do now.
p.s. a local cell phone shop said they could fix my phone for $140 but couldn't guarantee if the buttons at the bottom of my phone would light up again or not.
Do you mean you already have a replacement Tbolt? If so I think you only get a 90 day warranty on those.
Stratejaket said:
Do you mean you already have a replacement Tbolt? If so I think you only get a 90 day warranty on those.
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well, i got my original TB when i signed up with Verizon. i took it back within the 30 day period and exchanged it for an Incredible 2... some time later i traded the Incredible 2 with someone for this TB.
so more or less, yes... replacement of sorts. i explained this to the verizon rep(who apparently already knew).
So my rear speaker went out a while ago and it really was no big deal. Then i had a good size bright spot in the middle of my screen. Took it into sprint (was unlocked and on viper rom)to get some repairs done on the Hardware portion of it. Well the tech said that he couldnt fix the speaker issue but he ordered me a replacement. My question is if i had it rooted and what not is that going to cost me money? OR will they just plug it into a computer once the phone gets to where it needs to go and flash whatever it is they flash or wipe or whatever? Should i be concerned about a charge even though the tech had to have clearly known it had a rom on it. Replacement phone just got here today.
if your replacement phone is already here, then why are you worried about it? they likely would have made you pay for it up front before ordering you a new one if that was the case.
cross your fingers for hboot 1.4.. and don't let them update it...
good call. yeah its another 1.50...weak. oh well. thanks for your response
Yea, I have 1.5...very cumbersome...always have to plug it in to a computer to reboot to recovery .
So I have come to the conclusion that my phone is totally dead. No lights or any response from pushing or holding any combination of buttons, and the charge indicator doesn't come on. No USB activity either. It just died one day while streaming music.
I have picked up a ZTE Zinger as a stand-in, so not in any rush.
Now what do I do with the One? Looking at repair costs, it seems I could just replace it with a very nice used one for even money.
I wouldn't mind selling on Ebay for repair purposes, but I'm not going to do that without being able to wipe it.
Suggestions?
ksnax said:
So I have come to the conclusion that my phone is totally dead. No lights or any response from pushing or holding any combination of buttons, and the charge indicator doesn't come on. No USB activity either. It just died one day while streaming music.
I have picked up a ZTE Zinger as a stand-in, so not in any rush.
Now what do I do with the One? Looking at repair costs, it seems I could just replace it with a very nice used one for even money.
I wouldn't mind selling on Ebay for repair purposes, but I'm not going to do that without being able to wipe it.
Suggestions?
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No garantuee left?
Had exaclty the ame issue, I send it to the HTC repair center and thy replaced the battery. They also placed a new camera so I got rid of the pink problem...
No issues since, very good service...
kneut said:
No garantuee left?
Had exaclty the ame issue, I send it to the HTC repair center and thy replaced the battery. They also placed a new camera so I got rid of the pink problem...
No issues since, very good service...
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No warranty of any sort. It just sits on a shelf looking pretty, as in totally mint looking, never dropped. :/
Going to just hang onto it for now in case my son is in need of any pieces if something happens to his M7.
The up side is that for about twice what repairs would have cost, T-Mobile had a perfect condition M8 refurb to sell. It really does take what is great about the M7 and kick it up a notch, plus the SD card slot.
The Zinger is destined to become an IP security webcam.
I'm in the same boat. I assume there's no way to wipe it in this condition?
In that case can't even sell it for parts, though from what I've read you don't want to open it anyway because it's too difficult to do w/o damaging it.
Sent from my Nexus 7 using XDA Free mobile app