After battling with Verizon for the past week about my phone not serving its primary function, as a phone, they agreed to send me a Dinc2. Now the lady said it would be a factory refurbished device and would not ship with a battery or battery door, I would have to provide these. I went ahead and ordered the extended battery with door, but it just doesn't make any sense to me. I'm kind of thinking since the phone is still new I might just receive a new device and return the extended battery, but wtf? Seems strange.
Sent from my SCH-I500 using Tapatalk
If they are sending you a replacement device and it isn't the same device you already have, it is almost always going to be a "refurbished" unit. However, they are supposed to provide all items needed to use the new unit, and I wouldn't have bought anything and instead taken the phone into a store and complained. At the very least, you would have gotten a battery and cover for free, and if you play your cards right, you could potentially walk out with a new phone.
The female rep I talked to said she will be sending only phone + battery + back cover, but when I got it it was clnr(certified like new replacement in the box; SD + Wall Charger(USB)). I didn't send neither my fascinate charger or sd card since they aren't the defective one.
So you won't know until you get it.
Sent from my Incredible 2 using XDA Premium App
She did seem rather reluctant to offer the Dinc2, at first she was going to offer me an early upgrade that would extend my contract and I said i could not afford a new phone. She then said she would meet me halfway which ended with the refurbished "shell" of a Dinc2. I figured this is the best I would get but I'll just wait till tomorrow to see what actually comes, and possibly go complain to my local Verizon store where the workers sadly recognize me from the endless pobems with the fassy. Either way, I got the extended battery/case for $40, so not a bad deal for potentially a $40 Droid Incredible 2
Oh, and keeping my fingers crossed that it ships with Froyo. I don't want to have to resort to an XTC clip
Baker12203 said:
She did seem rather reluctant to offer the Dinc2, at first she was going to offer me an early upgrade that would extend my contract and I said i could not afford a new phone. She then said she would meet me halfway which ended with the refurbished "shell" of a Dinc2. I figured this is the best I would get but I'll just wait till tomorrow to see what actually comes, and possibly go complain to my local Verizon store where the workers sadly recognize me from the endless pobems with the fassy. Either way, I got the extended battery/case for $40, so not a bad deal for potentially a $40 Droid Incredible 2
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Click to collapse
Verizon should always send you a phone with the cover and battery, they can not expect you to go out and spend money if they decide to upgrade you to a different phone but not provide all the parts for the phone. If they were gonna go that route they might as well of just sent you another fascinate. They are essentially saying, here is a new phone, but with only 50% of the parts in it.
Phone arrived this morning and it was just the phone and battery door, no battery. I took it to the store and told the guy they forgot the battery, he made a phone call, and I will have a battery delivered to my door tomorrow for free. Thanks for the tips, they saved me $40 and a few added millimeters of thickness to my new phone.
Related
Hey everyone! My phone is running DCD's rom and I dunked it in water. Some buttons dont work but it still turns on. I put in a claim and got a new phone. Does Asurion care what ROM is on my phone when I send it back?
i doubt it. i sent them my 6700 with the no2chem ROM and they didnt notice (care). plus i swaped out the lcd for my buddy because his had a scratch and they didnt seem to notice that either.
thanks man I apprecieate it!
I actually just cracked my screen from asurion. They sent me a whole new phone in box!!! charger, battery and all and they only want the cracked phone no battery!!
i sent a bricked phone stuck in BL back to asurion and got a new one lol.
Based on the guy that I talked to at Asurion, as long as you send it in on time they don't really bother themselves with what is on the phone. They do diagnostics to make sure the board and other essential parts run properly, then swap out the parts that don't perform to specs.
If you are able to revert, do it for good measure. If not, no biggie.
Did you guys have to pay the $50 deductible? I had to raise hell with Sprint before they sent me a brand new one after 5 refurbs.
I had to pay the $50 bc i cracked my screen. before i dropped my phone and a couple buttons quit working and verizon replaced it for free. Both times I got brand new phones in boxes with charger case and all
Working perfectly yesterday, dead this morning - I received it *exactly* 4 months ago. Put in on to charge last night and the green light was showing as normal this morning, but when I went to use it, well... Nothing. Tried all the usual: battery pull, other battery, connect to computer, get into recovery, jig, etc, etc..nothing apart from a stubbornly dead phone. After speaking to the retailer and to Samsung CS, I dropped it off at a service centre (thankfully there is a small one a mile up the road from where I live). It's on stock ICS but rooted and obviously I couldn't, erm let's say "tidy things up" so fingers crossed that it can be revived without them finding out
I am bit miffed right now to be honest (to put it nicely) as I have never had a phone die on me in the last 15 years. I did keep my S2 though so at least I have a phone to use in the meantime!
Hope my S3 won't do that to me.
Sent from my GT-I9300 using xda app-developers app
unlucky man, I wouldn't worry about the rooting issue, if its dead for you it will be dead for them as long as its not just the battery, they'll probably strip it for parts and bin the rest.
Hi all, overnight my phone is dead. Did with it during night. I can not start it, I can not do anything with it. It is only 4 and some day after purchase. What is going on?
da.trute said:
unlucky man, I wouldn't worry about the rooting issue, if its dead for you it will be dead for them as long as its not just the battery, they'll probably strip it for parts and bin the rest.
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Click to collapse
Yeah, I'm *really* hoping it's properly dead... It's most definitely not the battery itself, at least that would have been easy to sort out!
I'm going to pitch in with a last resort tip that I have seen reported to work rarely, and is used also on hard drives.
Seal in plastic bag and in the freezer overnight, sounds ludicrous but always worth a try as a last ditch attempt for those without warranty!
Bought mine 2 weeks ago. Exactly 1 week later woke up stuck to the initial samsung galaxy sIII letters and nothing i'd do would make it past that. Had not rooted or done anything to the phone so i didn't even try anything, went to the store and got it replaced. It did reboot randomly a couple of time during that week.
In the store, they were the very definition of assholes about it, not peacefull at all and i was fully expecting it. They said they were doing me a favor by replacing it (i do know otherwise, according to the law they must replace it within 15-30 days of purchase, even if there's no reason), didn't want to replace the battery or the back cover. I agreed to stay with the back cover because acording to them "was scatched", although i swear to the best of my abilities i could not see anything but a very smooth surface on the back cover, so whatever. I did not agree to not having the battery replaced though. I asked the dude if he could prove my phone wasn't malfunctioning because of the battery and since he couldn't, he had no choice but to replace it after a few phone calls.
This was on a fnac store in Portugal, to whoever knows it. This is the same store that agreed to reimburse my money if i needed to return a laptop when i was buying it but lied to my face telling me they said nothing of the sort when i was actually returning it making me take credit in their stores instead for a value of about 1000 euros. I managed to get my money back through trading credits for money to friends who needed to buy stuff over 1 year but it says a lot about how much of a scumbag they can be.
The only reason i went to them is because they were the only store around on boat with the 30% discount campaign samsung did recently and i took the chance to get the phone 30% cheaper.
Nothing wrong with my new unit ever since.
Hi there,
My S3 has died (assuming it's the well known motherboard issue) - just wasn't working one morning, no light, no charge - totally dead.
I wondered what people's experience of returning items to Samsung is? I'm in Central London and the two Samsung official dealers get shocking reviews - seem to claim that everything is water damaged and charge £30 without any actual repair/replacement, taking weeks to do it.
How about returning the phone to Samsung? Any good experiences/horror stories? What is their turnaround time?
I have mobile phone insurance with my bank account - for a £50 excess they'll deliver a replacement phone next day, so that seems very tempting if the Samsung service is even slightly difficult.
One of those times I sort of wish I had an iPhone.
Samsung have certified repair centres. Try to find one and take it down.. Apple make you book it in for an appointment anyway so turnaround time is very similar.. I believe samsung service centres could be 1-2 week turnaround usually.. They are usually Ok seen as they may replace your mb or whole unit at a pinch.. Just take photos of your phone to show you have now scratches ect.. If you don't mind the £50 just take the plunge and go with your ins
Sent from my GT-I9300 using xda premium
chrisgeller said:
Hi there,
My S3 has died (assuming it's the well known motherboard issue) - just wasn't working one morning, no light, no charge - totally dead.
I wondered what people's experience of returning items to Samsung is? I'm in Central London and the two Samsung official dealers get shocking reviews - seem to claim that everything is water damaged and charge £30 without any actual repair/replacement, taking weeks to do it.
How about returning the phone to Samsung? Any good experiences/horror stories? What is their turnaround time?
I have mobile phone insurance with my bank account - for a £50 excess they'll deliver a replacement phone next day, so that seems very tempting if the Samsung service is even slightly difficult.
One of those times I sort of wish I had an iPhone.
Click to expand...
Click to collapse
If you got it on contract your network provider will repair free of charge mine took a week from sending off to getting it back
What's more it came back with 32gb instead of the 16gb storage it originally had
Sent from my GT-I9300 using Tapatalk 2
Hi guys,
Thanks for the replies.
There's two Samsung repair centres close to me, and their reviews are absolutely terrible.
https://plus.google.com/102468586632805363693/about?hl=en
and
http://www.yell.com/b/CrC+(London)+Ltd-Mobile+Phone+Repairs+and+Services-london-E148PX-7342356/
So I'll be avoiding those with a bargepole.
I didn't buy my phone on a contract.
At least with Apple I could turn up to an appointment and be pretty confident I'd leave with a working phone. I loved my S3 but I must say in this case I'm jealous of my smug iPhone owning friends. I don't really have a good option here.
I guess to come back to my original question - has any actually returned their phone to Samsung e.g by post? I've no idea how well that tends to work. If that had good feedback I'd consider that.
I'm hoping all of you could help me with my dilemma.
My phone currently only charges (90% of the time) through USB connecting to the computer. It also transfers data fine between it and the laptop. It's not charging connected to the wall, which is a problem because that means I only get a trickle USB charge.The phone itself still works beautifully. Initially I thought my best option was to get a warranty claim in through Verizon. I also have insurance through Ensquared.
I started googling what Verizon would do if they denied a claim. Would they send your broken phone back no charge? I had thought that if it got denied for warrantyfor whatever reason I could just claim it under insurance. Turns out they won't and if they find anything to void warranty they'll hit you with a $299 charge for the replacement like new device. I was seeing a lot of people online getting denied warranty due to corrosion on the connection in the MicroUSB port.
This got me thinking. It's been SUPER humid where I live lately and we've had a lot of downpours. Maybe some rain trickled into the USB port and corroded one of the contact points? The water indicator under the battery and on the battery itself have not been tripped, however I've read people getting denied warranty even without the indicators tripping and corrosion on the USB port. I know leaving it in a steamy bathroom 1 to many times could corrode the contact points. I'm going to try and take a picture of the connection to see if I see any green, however it may still be hard for me to tell because I don't know 100% what I'm looking for.
A few other notes: Ensquared covers accidental damage due to liquids. They also send out new phones most times. Verizon sends out a certified like new replacement. I also have a backup garbage phone that'll get me by for a few weeks if needed.
So my question. What would all of you do?
1.) Move forward with my warranty claim through Verizon and hope there is no corrosion that causes me to get a denied warranty and a $299 bill. I have the replacement phone right now, but have called and verified I could send it back in the box if I don't want to replace.
2.) Send my phone to Samsung for warranty. Samsung only repairs the phone and they will also repair defects not covered by warranty and bill back to you. I've read online to replace a corroded USB port (assuming that may be the reason for my odd charging) would cost around $80. I will be without my phone for a week min and possibly a few weeks.
3.) Pay the $75 deductible through my insurance and take the safe approach, however a guaranteed amount out of pocket. I'd be without a phone for 2-4 days. Phone likely would be new, but could be refurb.
I'm leaning towards one of these options and want to see if you guys would agree with what I'm thinking of doing.
jonnyc13 said:
I'm hoping all of you could help me with my dilemma.
My phone currently only charges (90% of the time) through USB connecting to the computer. It also transfers data fine between it and the laptop. It's not charging connected to the wall, which is a problem because that means I only get a trickle USB charge.The phone itself still works beautifully. Initially I thought my best option was to get a warranty claim in through Verizon. I also have insurance through Ensquared.
I started googling what Verizon would do if they denied a claim. Would they send your broken phone back no charge? I had thought that if it got denied for warrantyfor whatever reason I could just claim it under insurance. Turns out they won't and if they find anything to void warranty they'll hit you with a $299 charge for the replacement like new device. I was seeing a lot of people online getting denied warranty due to corrosion on the connection in the MicroUSB port.
This got me thinking. It's been SUPER humid where I live lately and we've had a lot of downpours. Maybe some rain trickled into the USB port and corroded one of the contact points? The water indicator under the battery and on the battery itself have not been tripped, however I've read people getting denied warranty even without the indicators tripping and corrosion on the USB port. I know leaving it in a steamy bathroom 1 to many times could corrode the contact points. I'm going to try and take a picture of the connection to see if I see any green, however it may still be hard for me to tell because I don't know 100% what I'm looking for.
A few other notes: Ensquared covers accidental damage due to liquids. They also send out new phones most times. Verizon sends out a certified like new replacement. I also have a backup garbage phone that'll get me by for a few weeks if needed.
So my question. What would all of you do?
1.) Move forward with my warranty claim through Verizon and hope there is no corrosion that causes me to get a denied warranty and a $299 bill. I have the replacement phone right now, but have called and verified I could send it back in the box if I don't want to replace.
2.) Send my phone to Samsung for warranty. Samsung only repairs the phone and they will also repair defects not covered by warranty and bill back to you. I've read online to replace a corroded USB port (assuming that may be the reason for my odd charging) would cost around $80. I will be without my phone for a week min and possibly a few weeks.
3.) Pay the $75 deductible through my insurance and take the safe approach, however a guaranteed amount out of pocket. I'd be without a phone for 2-4 days. Phone likely would be new, but could be refurb.
I'm leaning towards one of these options and want to see if you guys would agree with what I'm thinking of doing.
Click to expand...
Click to collapse
Anyone? At this point, I'm thinking of picking up some Deoxit from Radio Shack this afternoon and seeing if that fixes my problem. I'm going to return the CLN phone to Verizon and keep my "broken" one. If the Deoxit doesn't work, then I was leaning on going through insurance to be safe. I'd rather pay $75 and know my final cost, then send my phone back and keep my fingers crossed for a week or more to see if I get slammed with a $300 bill after dishing out $600 for my phone off contract.
jonnyc13 said:
Anyone? At this point, I'm thinking of picking up some Deoxit from Radio Shack this afternoon and seeing if that fixes my problem. I'm going to return the CLN phone to Verizon and keep my "broken" one. If the Deoxit doesn't work, then I was leaning on going through insurance to be safe. I'd rather pay $75 and know my final cost, then send my phone back and keep my fingers crossed for a week or more to see if I get slammed with a $300 bill after dishing out $600 for my phone off contract.
Click to expand...
Click to collapse
Did you look at trying out someone else s battery to see if its just the battery?
brabauer said:
Did you look at trying out someone else s battery to see if its just the battery?
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Click to collapse
I don't believe it's the battery because it works fine and it charges fine when connected to USB. When I had it in the CLN device for the few mins while I was reading up on horror stories about Verizon Warranty, it was charging correctly through the wall charger as well (with my old battery in it). I tried deoxit on it last night twice and let it sit overnight, however it's still not perfect. Seems like a few places it wouldn't charge before would charge every now and then, but still nothing out of a wall charger. It's very odd. In any case, I'm returning the CLN device back to Verizon and will just go through my insurance. It's the safest bet of the 3.
I'm a manager at a verizon store. In all honesty just call them and say what it's doing and let them walk you through their trouble shooting steps. After that wall you through they will decide the best option. Most likely they will replace it for free. That's what I would do. Save yourself an insurance claim till you really need one cause you only get 2.
brabauer said:
I'm a manager at a verizon store. In all honesty just call them and say what it's doing and let them walk you through their trouble shooting steps. After that wall you through they will decide the best option. Most likely they will replace it for free. That's what I would do. Save yourself an insurance claim till you really need one cause you only get 2.
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Click to collapse
I went to a Verizon store and they looked at it and tried to get it to charge too. Even a manager looked in the USB port to see if there was anything in there with a magnifier with a light. The problem is, they are not technicians and can't tell me if my warranty claim could be denied. They already ordered me a free replacement. I have it here with me, however I'm hesitant to send a phone I spent $680 on to Verizon for a CLN one that I may have to dish out another $299 for if they find anything wrong with it that I'm not aware of. If they would send my phone back if it was denied because I paid for the phone outright, then that'd be a diff story. They used to do that, now they don't. I'd def send it in if it was the old rules, but now it's just a guessing game until you have a few weeks pass with no extra charge.
Had a launch Nexus 6p that I bought from the google store, I never purchase extended warranties and have never needed one since every device I've ever owned since my Treo 650 has lasted well beyond its useful life but was still perfectly functional. Hell, I still have a S3 rocking for my kid and it works fine all these years later.
A few months ago I started having the 15% shut off error. Noticed it, wasn't a huge deal because I rarely use the device that low. Few days ago it started getting progressively worse and now the device will turn off between 30-50% depending on the day. Obviously this isn't ideal.
Never had a device do that, ever. Was pretty disappointed actually as this is an obvious hardware issue and was contemplating skipping on Nexus / Pixel devices in the future, heck was even thinking of having an affair with an IPhone for a bit. It had been a long time (since the 3g) and sometimes change is good. The 6p and 5x have had a number of issues, enough that there are class action suits floating around.
Anyway, I wasn't going to call Google. I mean this device was well past warranty, no extended was purchased so why bother calling right? Well I got a wild hair and decided to do just that. Setup a return call and a minute later had someone calling me back.
Explained the issue, told him I wasn't sure if there was anything they could recommend or do but wanted to check. 5 minutes later he is sending me the email for RMA and new device.
Now technically Google didn't have to anything. I know that, I'm appreciative of their efforts to keep me happy. I never asked for nor demanded a replacement, it was offered and for that I am very grateful. I'm not sure if the class action lawsuits over 5x and 6p issues are causing them to be extra cautious, I don't know if this is really par for the course with them. I've never had issues in the past and hope I never do in the future.
Obviously it is preferable for the user to not have to deal with this crap but how a company responds to these issues is important. Easy to sing praise at a company for developing the perfect device that lasts you 4 years when most probably dump it in 2. Harder when the POS you bought is starting to die 14 months in and on hospice at 16 months and the issues are severe enough that class action is talked about. Either way, Google deserves some credit for stepping up to the plate when they didn't have to. I'm a happy user.
I can't say this will occur for everyone with the same issue. What I will say is that if you're out of warranty, don't let that keep you from calling and talking about the issue.
Thank you Google and the Google support staff. Service like that will keep me in Pixels and whatever from the google store forever.
I may try this soon because mine is doing the same thing...
I had the same issue on my XL.... shutting off with no warning after 2-4 hours at about 40-50%, yet I could boot into recovery and stay there until at least 20%. So had accelerated battery loss and an early shutoff.
Bought it open-box off Swappa, so had no Google receipt, but on a whim, opened a support issue (text) from my 6P, which worked fine. I was offered an exchange no-problem. I chose to send in my phone first and had the replacement in less than a week.
FWIW, I think my issue started when I flashed May update and charged it after using a QC 2.0 charger. I usually use a Qi charger and charge it overnight.
I had exactly the same, well outside the standard 1 year warranty. Used the online agent chat to explain the early shut off problem. They instantly suggested an RMA, I didn't have to beg or ask for a replacement. I Ended up getting a brand new phone in its retail box. I saw someone else in another thread say Google offered a full money refund as they didn't have a like for like replacement available. Well done Google!
I got a refurb.
That's awesome to hear. I think they're taking the bad press very seriously.
that was nice of them !
happy for you , btw. i quite often read about this issue from users.
but how exactly does it power off??
does it shut down by its own? like a complete shutdown?
leondestiny said:
that was nice of them !
happy for you , btw. i quite often read about this issue from users.
but how exactly does it power off??
does it shut down by its own? like a complete shutdown?
Click to expand...
Click to collapse
Yup, just shuts down. If you try and reboot it is as if you are at 1%. Before shutting down it will show 15% or 30% left on the battery and then boom shutting down.
Aridon said:
Yup, just shuts down. If you try and reboot it is as if you are at 1%. Before shutting down it will show 15% or 30% left on the battery and then boom shutting down.
Click to expand...
Click to collapse
so you have had it since launch ? meaning nearly 2 years or so?
i have mine since about a year now, i hope i wont experience the same issue.
the only thing i experienced was statusbar clock freezing on me sometimes.
and very slight graphical glitches within certain apps.
Colchiro said:
I got a refurb.
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Click to collapse
Me too. I have another 5 months with Nexus Protect.
Refurb came in today and what a total POS. Shuts off randomly from 30 seconds to 20 minutes. You can see the battery % getting all crazy from 93% to 73% to 83% then boom off. Going to call google tomorrow to let them know. Stupid thing died half a dozen times between setup and the apps finishing to download. They must have absolutely zero quality control over at their refurb center.
This will be my last Huwei device and my wife won't buy another LG product either. They really screwed the pooch on that device gen.
Giving me a full refund. Just have to send in both devices.
Mod please feel free to merge the two threads I looked on the first page and saw nothing when I posted.
How long did it take after doing the email stuff for people to get the replacement? People that got refurbished ones how did they look? My replacement is about to be ordered. google customer service is pretty awesome.
kornklown69 said:
How long did it take after doing the email stuff for people to get the replacement? People that got refurbished ones how did they look? My replacement is about to be ordered. google customer service is pretty awesome.
Click to expand...
Click to collapse
I love Google. They just took my word that I'd tried everything and couldn't sort it and sent a refurbished phone. It works perfectly and I love it! Now and then when you call you get the odd person who is hard to talk to but that is usually someone in an Indian call centre that doesn't really understand my problem. It took under a week for me. It can take up to two weeks but you should really get it within 5 working days.
I have the same horrible battery issue and am speaking to Google now. Do you think I should mention that I also have a cracked screen (but this is not why I am trying to get a replacement at all)? Or do you think I should say nothing and they wont have an issue still replacing it when I send it in?
EDIT: Nevermind, I mentioned it to the support person and assured him that it was not the reason for wanting a replacement and he said they cannot make the same exception anymore, but if I wanted, they could send me an advance refurb but then they'd bill me for the screen which would not be covered. He is having trouble telling me the screen cost though first...
Not sure if it's worth that for just a refurb at this point. POS phone. I told him I'll hold off for now.
I didn't opt for the "advanced" replacement (where they ship a phone first and charge my CC), yet they appeared to have shipped my refurb shortly after I shipped mine. I got my refurb about 3 business days after shipping mine and confirmation about 5 days after I had my phone that they had received my defective one. My refurb looked great (as did my defective phone)
Talked to support on chat and they took care of me (even though i didn't have a warranty and my phone is 2 years old) as a one time courtesy. Google customer service is pretty awesome! phone will be here within a few days. ?
google took care of me as well. my replacement will be in tomorrow. I have had my 6p since launch. only swapped out because of the obvious battery issue.
I'm facing the battery issue too, but the problem is that I live in Brazil and the 6P wasn't officially released here. I bought mine during a trip to US last year. I was thinking about buy a battery and try to replace it by myself but I'm afraid of shatter the camera glass during the disassemble.
So here is my question: how long is taking in average to get the refurb (in advance)? I'll be in Round Rock (near Austin) for a whole week next month but I'm not sure if it's enough time to do this exchange.
fabiocastilhos said:
I'm facing the battery issue too, but the problem is that I live in Brazil and the 6P wasn't officially released here. I bought mine during a trip to US last year. I was thinking about buy a battery and try to replace it by myself but I'm afraid of shatter the camera glass during the disassemble.
So here is my question: how long is taking in average to get the refurb (in advance)? I'll be in Round Rock (near Austin) for a whole week next month but I'm not sure if it's enough time to do this exchange.
Click to expand...
Click to collapse
3 business days
Sent from my Nexus 6P using Tapatalk