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I know this is going to sound bad, but here it goes. I'll explain my situation first. My phone is a little physically damaged, I'm also having the common bluetooth, keyboard, reception issues on my Mogul. They wont replace it over the phone. If I take it into the store their going to say everything is working fine, but they aren't using it day in and day out. I know it's having these problems.
So, I'm going to brick the phone. Then they'll have to replace it. I'm cool with getting a new mogul, but dont want a refurb. I didn't pay for a refurb, so why should I get a refurb. Also, my phones only 4 months old.
So, how do I brick my Mogul? Can I just get the stock rom and unplug it when it says not to, or will the techs be able to fix that. Any recommendations please. Thanks.
Try starting a ROM firmware upgrade via active sync/USB cable method. Then at about 1/2 way through unplug that mofo....
good luck
will the techs be able to get it out of the bootloader screen you think?
Flash one of the official older roms onto the mogul, then flash one of the new ones but leave it with the old radio intact. It will be unbootable and they will prob just give up and give you another one. Or you can mess up the bootloader by installing one of those floating around and unplug the phone during the bootloader upgrade. That should do it.
Can I do it with the stock sprint roms? I don't want to void warranty with the nonstock roms. Would they be able to tell? Can you give simple instructions? I've flashed roms, and I've even cooked roms up, but.. It's been a while.. Also, where would I come across these roms. I know I can download the sprint stock roms from their website. All the help is much appreciated!
I also came across microwaving for 5 seconds with the battery out.. Lol.. I processed that for about two seconds.. My luck, I'd get caught. lol.. This sounds so horrible, but they wont even work with me.. What am I paying the $7 TEP for, you know?
Microwaving for 5 seconds??? lol hilarious but that wont get you a replacement. I was paying for the $7 and then i downgraded to the $4 Equipment Replacement plan because the extra $3 i was paying (repair) was for nothing. When my phone went bad, I called them up and they told me I had to go through Asurion (insurance company). When i contacted Asurion, they asked me what was wrong and I told them that my keyboard no longer worked and that my touch screen capability was very limited and would only work on certain parts of the screen. They then advised that I would have to pay $50 deductible to have the phone replaced. I agreed but only under the condition that I would be receiving a new device and not a refurb. The rep agreed and shipped out a brand new one to me overnight for no additional charge. Phone currently works well.
keeepinitgansta said:
Or you can mess up the bootloader by installing one of those floating around and unplug the phone during the bootloader upgrade. That should do it.
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Yeah, that would do it probably.
But once again that can be fixed by competent tech. So yeah, you have nothing to worry about bringing it into a store. They wont know what to do.
i know verizon and alltel both use Asurion as their insurance company for phones... dont know if sprint does but since your still with in the 1 year warranty then sprint/htc will cover it unless it is physical/water damage. then it becomes Asurion relm of coverage. good luck though... if you take it in enough they might just say screw it and give u a new one... but if ur new one has the same issues they will tell you to go and...ya u get the point
I purchased a Touch Pro 35 days ago from Sprint. The phone just completely died, and sprint is telling me to contact Assurion for a replacement since the 30 day return period is over.
Does anyone know if Assurion is sending out refurbished or new Touch Pros? Is the Touch Pro so new that refurbs have not actually been made yet?
It would be a shame if I receive a refurbished phone, when just last month I paid alot of money for a new one.
I appreciate any and all replys
the phones that is being sent out is new that is what my replacment was
Who cares?
The truth is with any htc slide phone you get you will end up replacing it at least yearly because they just don't last. They put new casings without scratches, just the internals are refirbs. And when that one wears out it will be time to upgrade anyway.
Asurion will probably tell you to go back to Sprint. You should only be getting a replacement from them if you have a non-warranty issue. If the phone refuses to boot, and there's no signs of damage (outside of normal wear-and-tear), then it's a warranty issue and Sprint should either replace it or send it out to be repaired.
I work as a tech in a Verizon Wireless, and have seen Asurion refuse to replace phones for warranty problems. Their replacements are definitely refurbished, and I've even seen franken-phones come from them (phones built from parts from more than one model of phone!).
I'd suggest calling Sprint again and tell them to get off their butts and honor your warranty.
CmdrThisk said:
Asurion will probably tell you to go back to Sprint. You should only be getting a replacement from them if you have a non-warranty issue. If the phone refuses to boot, and there's no signs of damage (outside of normal wear-and-tear), then it's a warranty issue and Sprint should either replace it or send it out to be repaired.
I work as a tech in a Verizon Wireless, and have seen Asurion refuse to replace phones for warranty problems. Their replacements are definitely refurbished, and I've even seen franken-phones come from them (phones built from parts from more than one model of phone!).
I'd suggest calling Sprint again and tell them to get off their butts and honor your warranty.
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Sprint often tries to dodge doing the warranty work, but I agree this is probably a warranty issue, that should be handled as such. If Sprint won't do it HTC can be reached directly, the HTC warranty contact information is in the back of the manual that came with your Touch Pro.
But people who have received Touch Pro replacements via Asurion have been getting brand new devices.
I'd press for a warranty replacement, simply because there won't be any deductible involved in warranty repair/replacement.
It's always better to get new instead of refabs. Think of new car versus used car .
Warranty
Verizon warranties their phones for a year if it isnt damaged. As long as its a manufacturer defect i think sprint should warranty it. Ive had HTCs for about 3 years now. The only ones that i had to replace was my Titan when it flew off the trunk of a car. And the ones assurion sent me were junk. the charging ports were out of them. So i made them send me a new one.
I too would contact sprint and ask them to do a warranty replacement. Provided you don't have any water damage etc ... If it just quit working it should be covered. If you damaged it, then contact assurion.
CmdrThisk said:
Asurion will probably tell you to go back to Sprint. You should only be getting a replacement from them if you have a non-warranty issue. If the phone refuses to boot, and there's no signs of damage (outside of normal wear-and-tear), then it's a warranty issue and Sprint should either replace it or send it out to be repaired.
I work as a tech in a Verizon Wireless, and have seen Asurion refuse to replace phones for warranty problems. Their replacements are definitely refurbished, and I've even seen franken-phones come from them (phones built from parts from more than one model of phone!).
I'd suggest calling Sprint again and tell them to get off their butts and honor your warranty.
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i work as a tech for sprint...he's right...it should be replaced in store if you havent damaged it
he could be living in a non corporate area and that kiosk/dealer/affiliate may not be able to do warranty swaps
Assurion did right by me
Back in January I had to get my Titan replaced after the USB port was damaged. When I called it in to Assurion, I was told that they had no Titans available, "would I mind if they sent me a Touch Pro instead?" Nope, not at all. Paid my $50 deductable and got a shiny brand new TP in the mail 2 days later.
Sorry to hear of the poor experience some of you have reported, but I must say they treated me first class.
NOW's the Time!
SMiLEsCRiES said:
I purchased a Touch Pro 35 days ago from Sprint. The phone just completely died, and sprint is telling me to contact Assurion for a replacement since the 30 day return period is over.
Does anyone know if Assurion is sending out refurbished or new Touch Pros? Is the Touch Pro so new that refurbs have not actually been made yet?
It would be a shame if I receive a refurbished phone, when just last month I paid alot of money for a new one.
I appreciate any and all replys
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Look good man this is what it comes down to. Call up Asurion before March is up. In April the price for elite phones like our TP, will go from 50, to 100! If your phone so much as flashes a pixel in the wrong way, send it in NOW! Sprint is soo beautiful for this! Because they are changing the terms of the TEP we all get $400 dollar plus phones for $50. They don't only send you a phone and a charger, they send you the whole deal!
I'm using the phone and my reception has skyrocketed from the Mogul! I'VE HAD 450 KB/s TRANSFER RATES WITHOUT 5 BARS! This has, for me, solidified my continuing (once flagging) partnership with Sprint. I love e'm now; probably until I have to talk to a customer service rep, but hey it's not like Verizon, the #1 CDMA supplier (And there is no way in hell I could do GSM with their out of whack version of 3G) is any better, they're actually worse!
Do it now. Don't be caught after the fact having to pay more for what you could have gotten now, for less.
Asurion prices
I sell VZW. And so far we have not been told about any price changes to our deductiples for tier 2 phones. I just actually had mine replaced (due to a cracked screen) with saturday delivery for $50. and there was no notice in the box from asurion either. And they sent me a brand new in the box.
I got my Mogul replaced with a TP a few weeks ago. A letter, or booklet I should say, came from Assurion a few days later. It outlined the new deductibles for pretty much all the high end phones. I don't know where it is and can't remember if it was only Sprint specific. I do know that it had something in there saying to get a complete list of phones go to Sprint's website. That's not to say that it didn't say anything about other carriers. I just don't remember. Either way, sometime in early to mid April, the deductible is going up to $100 for high end Sprint phones.
Anyone know how I would go about getting Verizon to replace my phone for me? I have done it in the past with my BlackBerry when it got messed up I just walked in and they gave me a refurb. But there isn't really anything wrong with my phone.
Can I brick it somehow, so it wont boot and then bring it in? (im on 2.1 leak and I want 1.5 back).
What your asking to do pretty much violates VZW policy, and I think may be constituted as Insurance Fraud(??)- The only time you should return your phone is when something is actually wrong, not when you just want to have an upgrade.
That said, VZW doesn't keep the Eris in stock in store for refurbs... its just too new atm, so you'd have to order one. They'll refer you to VZW Tech Support hotline and have you go through all of that. The Tech, proving that he can see an issue of some kind with your phone, will order a new phone for you and it should be shipped in 2 Business days. When you receive your phone you'll need to send in your old device - which will be used for diagnostics and eventually it'll come out there was no issue, just a newer upgrade.
Granted they may just shrug and shake their heads as to how you got the FW.
This can be classified as fraud. Unfortunately, I must close this thread.
I cracked my old phone and got a replacement from Asurion, and they sent me a refurb with a bum trackball, which scrolls around the screen and doesnt even go down (sucks, i cant root it now without a modded recovery).
The guy at the Verizon store said i had to call Asurion since they issued the phone...
I just got off the phone with Asurion and theyre sending me a new one tomorrow or something, and they refused to give me an upgrade.
If my next one has a problem, what should i do? I refuse to deal with this.
Leave I guess. I got a like new incredible on eBay for a great price and I'm using that to ride out the rest of my contract. Then I'm leaving for Spring or T-Mo.
Sent from my GSBv1.2 using XDA App
This is why I don't use Asurion. I just have BestBuy insurance, which covers absolutely everything that could possibly happen to my phone (my sister has dropped her phone in a stream and thrown it against the wall and their policy covered it, and she got a new phone the first time, and the second time her phone was discontinued so they gave her an upgrade). I'm careful with my phone though, and honestly I thought I'd break it much quicker (I'm very clumsy). I've had my Eris for about 8 months now and nothing has happened to it at all (hardware wise, anyways. I did almost brick it once, but I fixed it rather quickly).
You could ask to speak to the supervisor of the Asurion rep. Chances are that if you express deeply enough of your unhappiness with their poor service, they will probably help you out. Since you have probably paid enough in insurance to buy a newer phone.
Since you got the phone from Asurion, Verizon won't do anything for you now. I haven't had much experience with Asurion, but I believe they would be less inclined to give you a new phone since it's pretty much the only insurance you can get for phones ( I don't know if the Best Buy insurance is available to only phones bought there or not).
You can try talking to a supervisor and might get some luck. It's worth a shot. If not, I don't think there is much else you can do aside from buying a new phone yourself.
Well they sent me another replacement for free this time, and with a working trackball.. i kinda wish they didnt so i could complain again lol. Dont ever work with Asurion, I swear the first refurb they gave me was a chinese copy, it didnt even say HTC on the phone
Nikolai2.1 said:
Well they sent me another replacement for free this time, and with a working trackball.. i kinda wish they didnt so i could complain again lol. Dont ever work with Asurion, I swear the first refurb they gave me was a chinese copy, it didnt even say HTC on the phone
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I got an Asurion phone and when it broke (the question is when, not if with those) I just called VZW's CS and got them to send me a replacement, never dealt with Asurion after that, and I vow to never do so again.
I broke my first eris, got a replacement from asurion and the soft key lights didn't work so I called back the next morning after getting it and the guy had me do some reset tests and such and that didn't work so he had a brand new eris sent out to me. I got to keep all the extra stuff that came with the replacement, all I had to do was ship back the phone body itself. Guess I made out good since I only paid 50 bucks for the replacement and got a brand new eris out of it along with two new back covers, two batteries, two chargers and an extra 8gig sd card. lol
Asurion is a miserable excuse for an insurance company. It's borderline fraud what they do. I had to replace an old flip phone a few years back and they gave me one whose screen wouldn't shut off when flipped closed, and it would hardly flip closed anyways because there was no spring-action to the flip. It was just one continuous resistance-filled motion.
This is exactly why we dropped insurance on our phones.
I'm considering dropping the insurance. I don't think it's worth the monthly fee, plus the deductible if I have to use it. I've only used it once so far, back on my old flip phone a couple years ago.
roirraW "edor" ehT said:
I'm considering dropping the insurance. I don't think it's worth the monthly fee, plus the deductible if I have to use it. I've only used it once so far, back on my old flip phone a couple years ago.
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I dropped the asurion insurance, and just have the warranty the entire length of the contract. That way if the ball craps out after a year, im still good
Sent from my GSBv1.5-ERIS using XDA App
I just broke my Eris. Has anyone filed a claim with Asurion recently for a Droid Eris? I'm just wondering if they are replacing them with Eris or another phone...
I did mine about 2 moths ago and got another Eris.
ironick7 said:
I just broke my Eris. Has anyone filed a claim with Asurion recently for a Droid Eris? I'm just wondering if they are replacing them with Eris or another phone...
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People are always surprised that these "insurance" companies still have their "old" phone available.
i called them two weeks ago and they didn't offer me an eris. the two models they offered were crap though, but similar to eris' hardware specs. we just used an upgrade - went through letstalk.com, but try wirefly, amazonwireless, etc to see who has the best deal on the phone you want. you can call them and they'll tell you what they have to offer, without finalizing a claim. they'll open one, but if you stop them half-way you don't have to finalize it. But for me, it made sense to take my $99 and buy a new incredible2 for $0.00 and a squaretrade warranty for $96.00