Related
I ordered (and paid for) the Brodit Proclip mount for the Touch HD on 23rd December from MountOnUs (http://www.mountonus.com/Brodit-Model-5-7-19344/HTC-Touch-HD-Holders.aspx)
Having heard nothing other than an automated email acknowledging receipt of the order since, I have finally managed to speak to someone about this.
The gentleman, Chris, informed me that they had deleted the order as the holder is no longer supplied, and that they do not stock any other Brodit holders for the Touch HD. This despite the 5 shown on their website.
The holder itself is an excellent product (I had one for my Touch Pro) and I have no problem with Brodit.
As yet I have not recieved a refund (£41.98 including shipping) and will continue to pursue, but I would recommend you look elsewhere for you mount solutions.
I'd definitely recommend DSLDevelopments. I ordered a Proclip vent clip for my Mk5 Golf and a passive holder for my HD late Thursday afternoon and it was on my desk at work by 9am next morning for the same price. The only let down was no despatch email / sms but I can live with that for next day delivery
dsl and mountonus both use the same ordering schema with Brodit and the fact you do not yet received your product means the product is out of stock at Brodit (read the delivery page at mountonus), nothing else and of course it DOESN'T mean that mountonus is bad.
You can order the same product at dsl or anywhere else, but you still will NOT get it delivered since dsl DOESN'T manufacture the Brodit products, but orders at Brodit same as mountonus.
And if you both are not from DSL itself to promote your business while I consider mountonus being much better than DSL, then go to mountonus web-site and write such things directly to them.
I think that dsl web-site is a total mess comparing to mountonus, period.
P.S. Go to dsl and type "htc touch hd" in their search and you will get the same products listed.
I'm nothing to do with DSL. I'd seen them mentioned on here in the Touch HD car holder threads and most of the other sites that have the Proclips seem to have my car missing from the vent clips. I've got a Mk5 Golf and if you look at most of the other sites they go up to 2005 and then have 2007-2008. Would you like to hazard a guess what year my car is? Now the 2005, 2006 and 2007 one's are identical but DSL had the 2006 listed so I went for that (peace of mind).
I've no idea if they hold stock or if it's shipped direct from Brodit but I ordered Thursday and had it Friday which is good enough for me.
Mountonus and dsl are the competitors and actually they do the same business, they have the same offers and same products, so it is more a question of convenience of their web-sites that plays role.
I am sure both sides have satisfied and not satisfied buyers, so the poster here should write to the web-site form instead of posting such threads.
thanks for the advice! ;-)
I wasn't complaining so much about being out of stock, more that they took my money and a month later hadn't even had the courtesy to email me to say there would be a delay.
I have ordered before from MountOnUs with no problems - however this time it's been a bad experience. When I eventually got through on the phone the chap I spoke to didn't seem at all interested.
They have now refunded my money though.
If you would call to them after several days of delay, there would not be the problem. Even with dsl you have to call to see whether the item is in stock.
Mountonus might process tens of orders daily and your order could just lost in the batch.
Always call directly or write email if you experience delay, everywhere, not only with mountonus. I think you will not find better service.
Your post actually may impact them, since it goes on top when searching for "mountonus" in google. Not a good thing.
Well I for 1 am pleased that this shows up on google.
I too placed an order with Mountonus, only last thursday in my case. I payed 7 pounds odd for next day delivery, and waited, on friday night I emailed them to ask where my holder was....
I was answered on monday that the nount was out of stock and would be 3 working days....
So I phoned them today, and having been in a queue for 20 minutes I was told that the product was discontinued and that I would be refunded....
So, all's well that ends well you may think, well I think you should not advertise and sell gooods you do not have, especially as they take the payment as soon as the order is placed.
If they had just emailed to say they were out of stock on monday I wouldn't have minded, but they responded to my normsl query like I was completely unreasonable in wondering where my order was.
So Mr mountonus,, if you're reading this, communication is a wonderful thing.
Communication is a good thing....
I think that this thread is developed by dsl or other mountonus competitor.
Otherwise the complaining users would place something to prove their words, like order numbers or something like that.
I can freely tell that I had an excellent experience with mountonus and a very bad experience with dsl - who will argue with me? How will you prove I am not?
So I do not consider the above to be true, moreover that dsl seems to stuck deeply in this forum, right Dave?
I haven't ordered from dsl or any other mount supplier so can't comment on their performance.
I just think that any company that wants repeat business should be honest about delivery times and communicate with their customers.
If I had had any communication from mountonus that would be fine, C**k ups happen and are understandable. My problem is that they took an instant payment from me and then it was down to me to repeatedly phone and email to find out what was going on.
There is no point putting my order number on here as the only people that would convince are mountonus themselves, I have used their phone number and contact form to communicate with them, quoting my order number and they had plenty of opportunity to sort the mess out.
If people have had positive experiences with mountonus then they should feel free to post them, just don't give me a hard time for flagging up my negative experience. Hopefully someone from mountonus will read this and they will revise their ways of dealing with problems.
My brodit holder is hopefully on it's way from an ebay purchase...
What you say is overall right.
But even your eBay purchase goes from Brodit, not from mountonus or dsl. And Mountonus buys from Brodit and all the resellers of Brodit buy from Brodit.
So if your order is on its way as you say (are you sure anyway it is not a backorder again?), then this just means Brodit had it at stock the time you ordered it.
Mountonus as other online shops or any other business has pleased and not pleased buyers. Even GeForce has a lot of not satisfied buyers including me.
When you ordered from them Brodit did not have the item in stock and that caused the issue. Maybe mountonus should just work on their customer support or hire somebody who treats the customers better, that's it, no need to tell they are bad. Their web-site is the best I saw among Brodit suppliers and they work hard to make the shopping experience better each time and it is again the human factor that may fail, some guy from customer support team seats there and he maybe cannot imagine what efforts were put to make the business and to make the web-site. Probably we should just know moutonus that such a guy works there and they will know that and take actions on that.
Actually the fact that nobody still posted a proof of their orders tells me that this is probably a fake testimonial as I said before. Tell me your details and I will contact the moutonus by email and show them this thread with your order details, then we will see.
Not taking sides here at all but I can say with absolute honesty that I have been dealing with DSL for a fair few years now, the details they have given have always proved to be accurate as to stock levels (and they do actually hold stock unlike other vendors).
In all cases they have shipped the goods on time and met their commitments.
There was a problem with one order, but it was caused by me not giving clear order instructions and a dialog was instigated by them to resolve the matter and the mounst was still shipped the same day.
I for one am more than happy with DSL as to price, delivery, service and promises being maintained. In all my dealings with them they have been courteous and professional in every way.
I guess we all have our favorite suppliers and for me DSL are my preferred Brodit stockist.
Just my humble opinion!
Oh and 'Net_user', I half expect a flame as a reply to my post as you seem to attack everyone who has a good thing to say about DSL.
If you do that of course is your choice, but as I'm not here to start a flame war please no not expect a response.
My opinion is my own plain and simple and I feel those who detract from the good name of an honest reliable supplier may have ulterior motives.
Nuff said.
Just to reiterate, I have had a good experience of ordering from Mountonus - the Brodit holder for my Touch Pro was fine - arrived two days after ordering and was exactly right.
For my HD, I just placed the order and had to wait. I had an order number (four digits). I was able to log on to their website and check the status which said not yet dispatched, but no more details.
I tried to call but the phone just rang .....
There was no email saying "sorry, we are waiting on suppliers" or anything similar, just an email saying thank you for your order.
When I finally got through to someone on the phone they were very short and just told me that my order had been deleted, like I should have already known that. At very least I would have expected an email explaining in this situation when they deleted it.
They also stated that I would have been refunded when the order was deleted. This had not happened and took a further phone call to secure the refund (which was made in full).
Not a complaint about having to wait, just the level of customer service.
I do not have any affiliations with any other mounting solution providers either, just keen to share the facts about my experience to allow others to make an informed judgement.
I'm experiencing problems with mountonus.com too...
Sorry to wade in but I thought everyone on this forum and Google would benefit from my experiences with mountonus.com...
To start, I am in NO way connected with mountonus.com or any of its competitors and bring a first hand and unbiased view on ordering from the http://www.mountonus.com website.
Last week after trawling the web for hours I plumbed for Brodit mounts and clips for my Blackberry Storm and Nextbase in-car DVD system. I ordered and paid in full from mountonus.com and immediately received an email from them telling me they would be in touch "as soon as possible" and that shipping would be within 2-3 days via recorded delivery.
After four working days, I have still not received any update from them even after sending two emails asking for the status of my order and their website says the items haven't even been despatched.
My experience seems to mirror that of other customers above and has so far proven totally unsatisfactory.
Being a dedicated Internet fan and an online customer of Amazon, Dixons, Halfords, eBay, CDWoW and Argos (amongst many other) I would rank mountonus.com's customer service the lowest out of any site I've ever ordered from.
I'll update this thread with updates but for now would caution anyone ordering from mountonus.com until their customer services are dramatically improved.
Matt
More Mountonus problems
I ordered some in-car phone holders and mounting brackets in mid December with a 3-4 day delivery time. I chose Mountonus as they gave a shorter lead time than other retailers. A couple of days later I got an e-mail from them to tell me that they were waiting for supplies from Sweden which would take 1-5 days (no idea why they didn't know this in the first place) but that they would refund my postage.
Despite the fact that Christmas may have delayed things I have now been waiting for 2.5 weeks (13 working days) for these parts. I have now cancelled my order and asked for a full refund but have not received any confirmation of my request. I have tried contacting Mountonus both by e-mail and by phone but get no response to either (voicemail only on phone line).
They say that refunds can take up to 30 days so I guess I'll just have to wait it out and keep trying to contact them.
How does The Mount Shop (Amazon retailer) rate as they seem to be the cheapest for what I want to order.
Hi guys, I though it would be a good idea to start a threat just for everyone who placed an order through Play.com UK and paid full price.
We can use this thread to keep everyone updated on the progress of their ordered, and any updates etc; whether they are able to get it at the discounted price, full refund, partial refund etc.
I ordered a 16GB this morning at 8:30am, and order was confimed at 2:44pm and sent to packing for delivery.
Price - £349
ordered at about 5am this morning
order confirmed at 05:57
packed at about 4pm this afternoon
16GB @ £349
Mailed them asking to cancel and advised I will source elsewhere for a much cheaper price... (I imagine its too late though)
Looks like Play.com are out of stock now. I can't find the HP touchpad 16/32gb anywhere on their site. It was there a few hours ago.
I'm also waiting on a Touchpad from play.com which I bought at full price earlier today.
My gut instinct having dealt with Play earlier on similiar issues is that we'll all be returning our TP's for a full refund
Still I'm going to remain optimistic..
Lothaen said:
ordered at about 5am this morning
order confirmed at 05:57
packed at about 4pm this afternoon
16GB @ £349
Mailed them asking to cancel and advised I will source elsewhere for a much cheaper price... (I imagine its too late though)
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Click to collapse
I'd recommend not cancelling your order just yet.
you'll be in a better position to negotiate with them once you have the product.
If you cancel before they despatch it, they won't lose anything, they'll just send it to someone else who was able to place an order.
Once you've got it, hopefully we'll be in a better position a few days after all this commotion, and they may be willing to refund the difference.
otherwise they have to go through the hassle or receiving product back, and then arranging to sell it on - probably at the reduced price.
I'm going to wait to see if mine actually comes through, then assess the situation then.
If they don't openly offer the refund, I'll put a complaint to them, and to the FSA.
their returns policy gives you 7 days to request the return or raise an issue - this is different to 7 days to actually return the item to them.
The complaint etc could last as long as you want, as long as you raise the issue within 7 days.
we should have a strong argument if we refer them to the fact they were aware on Monday that the supplier had significantly reduced the price, and that a large number of supplier not just in UK, but all across the world had reduced their prices to fall in line, and they are being unfair against the consumer by acting this way.
We could also quote things we can get - regarding their comments on Monday evening that they were aware of the price discount and were working on it, yet they chose to do nothing.
Ordered as mine was in my cart, however at time of checkout it stated not in stock.
I doubt I'll get it. however I'm also one of the wait and see's
There may be hope for us yet.
In the US - HP have agreed to refund customers the difference of all ordered purchased within 60 days of the price change.
HP are also 'leaning' on companies to offer the price match themselves.
So if Play.com don't crumble under the pressure over the next few days - maybe there is hope from HP directly.
http://www.zdnet.com/blog/mobile-ne...efund-price-differences-for-early-buyers/3857
HP apparantly informed retailers on Monday that the prices will be reduced, and requested that all retailers offer to refund the difference in the sale price.
HP also advise that it can take a few days for all retailers to act on this.
called play.com in the end and they said it was too late to stop dispatch anyway (wanted to save myself a couple of £ in postage to be honest) - they have sent me my return code and marked it as potential return
so i still have to wait for it anyway...
but the chap I spoke to I did would they not do a price comparison, or are they even considering lowering the price but he said nope. Full refund or keep at full price basically.
@danlat1415 - do you have any of that information or anyway to process that with HP as I'll consider keeping it if thats the case! I wonder if we can ping an e-mail to HP pronto to try and get some clarification from them that we can apply for refunds if the retailer won't honour it...
If I was HP and I'd told everyone to cut the price on Monday, and found out retailers were basically ignoring them (probably to pocket the profits) I'd be a bit peeved -
out of this experience, I'll definitely not be considering Play.com for anything further apart from as a last resort...
sounds like @Analogue Dude has had a similar experience before... that's the feeling I am getting now too.
I'm looking into what HP are doing for UK customers and I'll keep you updated.
It's still very early, and once order are sent out and customers start complaining in large numbers - they may change their mind.
Also depends on what action HP take over the next few days.
Play.com don't want to get bad publicity, and if all other retailers are honouring the price change, it'll be bad for Play.com to try and profit from the limited stock they have - compare to the bad publicity they'll get.
I've been hunting around the net, and this isn't the only forum complaining about Play.com's decision, so strength in numbers...
I guess the only real outside chance of getting a partial refund is if every customer who bought a TP from them returns it this week. Hopefully the logistical nightmare/expense of checking every return will push Play into offering the refunds.
As I said earlier I doubt it happens though, Play are a horrible company to do business with, I haven't used them for years and if it wasn't for this deal I wouldn't have touched them with a foot long stylus.
I'd recommend anyone who has ordered from Play.com to complete the form on the attached link for the BBC Watchdog program.
we may not get anywhere with it, but it's best to put as much pressure as we can on Play.com to honour the discounted price.
http://www.bbc.co.uk/watchdog/gotastory/
wrong thread
Analogue Dude said:
I guess the only real outside chance of getting a partial refund is if every customer who bought a TP from them returns it this week. Hopefully the logistical nightmare/expense of checking every return will push Play into offering the refunds.
As I said earlier I doubt it happens though, Play are a horrible company to do business with, I haven't used them for years and if it wasn't for this deal I wouldn't have touched them with a foot long stylus.
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Click to collapse
Really hope so or HP kick their ass (which I doubt will happen)
I got the impression of a very non-caring company when I called them up - to be honest, I had a good impression of them before - but only used them a handful of times... I guess its because I never had to _deal_ with them properly before and just did an order which came and had no issues...
danlat1415 said:
I'd recommend anyone who has ordered from Play.com to complete the form on the attached link for the BBC Watchdog program.
we may not get anywhere with it, but it's best to put as much pressure as we can on Play.com to honour the discounted price.
http://www.bbc.co.uk/watchdog/gotastory/
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Click to collapse
done that - not sure how much help it will give though...
i also wonder though is it worth putting in a 'request to return' with play for everyone's who order has dispatched ? its too late to cancel, but if they have a _lot_ of requests to return and the main reason being the stupid prices... ?
Don't suppose there is a HP email addy to send concerns to? Wonder if they can confirm or deny possible refunds...
Sent from my HTC Desire using XDA Premium App
As far as I know, Argos and Play.com were the only two retailers that hadn't yet offered the lower price (whether it be for a limited time, like Amazon)
But Argos has this morning now caved in and reduced their prices to £89 and £115.
This will hopefully help in the fight against Play.com
they are now the only hightreet retailer trying to greatly profit from this sale.
I'm waiting for an update from HP and I'll let you know. Waiting to hear back from their press office.
So far they have only confirmed that they'll refund direct customers, and credit the retailers.
Just waiting to find out if their credit customers of retailers who are refusing to refund the difference.
(if the retailer are being credited by HP, then they are severely taking advantage of the customer.)
As more developments happen each day, hopefully by the time the Touchpads arrive it'll all either be sorted or a lot clearer.
had an email from play.com this morning saying they would not refund the difference and only option was to keep or send it back for a full refund.... will post the email in a few
was looking for an e-mail form for hp too to submit my disappointment with play
Thank you for your reply.
We regret to inform you that we are not able to process a partial refund should there be a change of price for HP TouchPad 16GB webOS 3.0 WiFi 9.7 inch Tablet PC but we are more than willing accept the item back upon receipt for full refund.
We have two options to process a refund for this order.
First is to allow 15 banking days delivery time frame to take effect so we can provide a Not Received Claim Form and the second is to return the item upon receipt. The latter option will require a Returns Authorisation code which we will be happy to provide as soon as you contact us.
You also have the option to print a pre-payed label on-line. In order for you to return an order, please follow the step by step procedure which can be found on the link below:
http://www.play.com/Help.html?page=retn
This will prompt you to sign in on your PLAY.com account and choose the order you need to return.
We hope that this information is of some help to you. Please accept our sincere apologies for the inconvenience this matter has caused you and thank you for your patience and valued custom.
Kind Regards,
Customer Care Team
Play.com
**************************************************
Confidentiality: This e-mail and any files transmitted with it are confidential and intended solely for the use of the individual or entity
to whom they are addressed. If you have received this e-mail in error please notify the sender immediately and delete this message from your
computer without further action. Any dissemination, distribution or copying of this message or any files transmitted with it by an unauthorised recipient is strictly prohibited.
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Click to collapse
I just logged into my Play account and my order is now showing as cancelled with today's date beside it.
Card payment had gone through so I wonder what they're playing at
I'd suggest that we go protest outside Play HQ but I don't fancy going to jail for a touchpad (maybe an ipad....)
Brad from HP support said to contact UK HP support on 020 7660 0950
not really very helpful so far... i will check my play.com order - but i got an email saying it was dispatched
Lothaen said:
Brad from HP support said to contact UK HP support on 020 7660 0950
not really very helpful so far... i will check my play.com order - but i got an email saying it was dispatched
Click to expand...
Click to collapse
Thank for the update.
I too have got an email this morning confirming my order has been despatched via DHL and I've got a tracking number.
expect it to take upto 5 working days to be delivered, then I have 7 days for receipt to inform them if I wish to return for full refund.
That's approx 8-13 days to get this resolved and to put pressure on Play.com
Here are my experiences with Online retailers:
Handtec UK:
1. Purchased a Galaxy S III white.
2. Handtec did not print their name, sign, or date the import form.
3. Item gets held up in customs in Memphis, Tennessee (clearance delay).
4. I contacted:
Lisa McFall
Sr ECO Import Coordinator
FedEx Trade Networks
Phone 417-877-2436
Fax 417-841-1438
Please visit WWW.FEDEX.COM.
If emailing between the hours of 5 PM & 7 AM CST, please Cc [email protected] on the communication for immediate service.
(If nobody answers, write down the extension # specified on the answering machine. Call back and use that extension number to speak to one of their 24 hours 7 day a week brokers)
5. Early the next morning (on Sunday) they get the package cleared and the package is still on time.
6. The Galaxy S3 shows up. It is packed in a Fedex Bubble bag. There is no packing on the inside of the bag for the phone box or the universal plug box. The phone box has visual dents on the corners from not having the proper packing.
7. I find it unacceptable that the package was not packed properly and I don't fully trust this item. I am currently waiting on my RMA for return. Handtec will not print me out a shipping label or credit me for the item's shipping until they receive the item.
Clove UK:
I've ordered from them in the past. They don't accept Paypal which is a real bummer. They take 2-3 days (or more) to complete their security check. They use DHL also. I don't think I had any shipping delays with Clove. The packing wasn't much better. The DHL packaging didn't have bubble wrap, but they put a light amount of bubble wrap on the box itself. The box itself was also dented.
Global Mobiles via Amazon:
I am the most happy with Global Mobiles. They use a box to pack the the items in. They even put an additional form-fitting box over the phone itself for protection. They put paper inside the box that the phone itself is packed in, so that it doesn't move around. When the phone arrived, it arrived in perfect condition. As, a further benefit the Germany Unbranded Carrier that's used seems to upgrade to the latest Samsung firmwares the fastest (or in the top 3).
Please put your suggestions for the best online retailers (with good packing and customer service) to buy the Galaxy S III from?
(If I have helped anyone please hit the "Thanks" button)
AC
Try Expansys, they were the most reliable since day one when the device came out.
never buy from overseas. the seller will always give you hard time in case you want to return the item + there are also issues like the delay you had because of commercial invoice stuff once it enters the usa. as it regards handtec, file a chargeback with your bank if they do not give you your money back.
Expansys Packing description / Chargeback
Hi Five86:
Please describe how the SG3 you purchased from Expansys was packed (box, bag, packing materials, etc)?
How was the condition of the SG3 box that your received? Any dents on the box?
FIVE86 said:
Try Expansys, they were the most reliable since day one when the device came out.
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Click to collapse
Totòòò:
Definitely. Thanks for the info. I will warn them of a chargeback if they delay the refund.
AC
I'm in Toronto, Canada. Where should I get it from? Theres no SGS3s on Amazon.ca yet and Amazon.com doesn't ship to my location.
The only place I'm finding is eBay, but id rather go with Amazon than ebay.
Any other options?
Update on Handtec:
Handtec has held my money up for over the last week. I've paid for a Skype World calling subscription to keep in touch with them better (even know they do have a free online chat).
Handtec would not cover the shipping back, even know they included no packing materials. I kept calling about this issue because I didn't think it was acceptable since Fedex Priority Pak is around $100 USD to send the item back and it wasn't my fault that they included no packing materials inside the Fedex Priority Pak bubble bag.. One of the customer service persons asked if I could send some pictures and possibly they would give me an DHL account number to send the item back for free.
Finally, after sending them the pictures and pleading with a customer service rep (that wanted me to just "try the phone out") they agreed to send the phone back with their DHL account number for free and issue a refund. Unfortunately, this all came to a head last Friday and I had to wait additional days because of the weekend). After shipping the item back (even know I crossed every "T" and dotted every "I") the item got help up in customs. So, I contacted UK customs and got it cleared up (even know they claimed only the receiver can clear it up). The problem was that on the form for "Type of Export" you should not put down "Repair or Return" this will delay your item since they don't know if its a permanent or a temporary import. So, you must put down permanent" or "temporary" on the form. Remember also, that you need to of course include a commercial export invoice form and have customer service help you to fully fill it out.
Handtec Customer Service still wanted me as a customer. So, they told me that whenever I order, call them in advance and make a special request for additional packing for your order (on top of the light packing that is already in the Fed Ex Priority Pak) and that they would fulfill that request. So, I may still use Handtec in the future.
Here are the unlisted UK DHL numbers (that will work on Skype Subsription):
DHL UK 24 Hour Customer Service:
+441332816960
DHL UK Customs (2 Numbers that work on Skype Calling Subscription) (If on the weekends try them after 5am UK time, you may have to wait until Sunday after 5 am UK time. I contacted them on Monday because of my schedule):
+441332857332
+441332857359
I think I have included more specific information on Handtec, Fedex, DHL, and Skype than anyone on this subject, "all in one thread". So, if I have helped anyone please hit the "Thanks" button.
AC
Attackcenter said:
Update on Handtec:
Handtec has held my money up for over the last week. I've paid for a Skype World calling subscription to keep in touch with them better (even know they do have a free online chat).
Handtec would not cover the shipping back, even know they included no packing materials. I kept calling about this issue because I didn't think it was acceptable since Fedex Priority Pak is around $100 USD to send the item back and it wasn't my fault that they included no packing materials inside the Fedex Priority Pak bubble bag.. One of the customer service persons asked if I could send some pictures and possibly they would give me an DHL account number to send the item back for free.
Finally, after sending them the pictures and pleading with a customer service rep (that wanted me to just "try the phone out") they agreed to send the phone back with their DHL account number for free and issue a refund. Unfortunately, this all came to a head last Friday and I had to wait additional days because of the weekend). After shipping the item back (even know I crossed every "T" and dotted every "I") the item got help up in customs. So, I contacted UK customs and got it cleared up (even know they claimed only the receiver can clear it up). The problem was that on the form for "Type of Export" you should not put down "Repair or Return" this will delay your item since they don't know if its a permanent or a temporary import. So, you must put down permanent" or "temporary" on the form. Remember also, that you need to of course include a commercial export invoice form and have customer service help you to fully fill it out.
Handtec Customer Service still wanted me as a customer. So, they told me that whenever I order, call them in advance and make a special request for additional packing for your order (on top of the light packing that is already in the Fed Ex Priority Pak) and that they would fulfill that request. So, I may still use Handtec in the future.
Here are the unlisted UK DHL numbers (that will work on Skype Subsription):
DHL UK 24 Hour Customer Service:
+441332816960
DHL UK Customs (2 Numbers that work on Skype Calling Subscription) (If on the weekends try them after 5am UK time, you may have to wait until Sunday after 5 am UK time. I contacted them on Monday because of my schedule):
+441332857332
+441332857359
I think I have included more specific information on Handtec, Fedex, DHL, and Skype than anyone on this subject, "all in one thread". So, if I have helped anyone please hit the "Thanks" button.
AC
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Click to collapse
You're still considering using them after that?!
What kind of dumbass needs a customer to ask for additional packaging?
matttye,
I'm really not planning on doing any more "out of the country" purchasing, unless the business that I'm dealing with has a return policy that can cover return shipping (with return shipping label) or at least assist with part of the cost.
I do agree that it seems ridiculous that the customer would have to request additional packing. Handtec claims that the additional layer of bubble packing was not there by accident, because they ship out so many phones. They did say that they will have a talk with their shipping department about it. The customer service rep at Handset suggested that I request additional packing, so to make sure that it was included (as he knew I wouldn't accept the phone otherwise).
I am keeping my options open and may use Handtec in the future. Although, if I do it will be under the realization that I will be most likely be purchasing an item for without the "safety net" of having a viable return policy (Unless you want to spend $50 to $100 to send the item back out of your own pocket).
AC
matttye said:
You're still considering using them after that?!
What kind of dumbass needs a customer to ask for additional packaging?
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Hi guys,
I put my transformer prime on ebay yesterday at a buy it now price of £350 which I thought was fair considering the prime's condition. Someone bought it within about 6 hours which was great, however, he only has 1 feedback for a saw he bought in 2011.
He sent me this message over ebay:
Hi mate, Glad I won your item. I'm currently in U.K at the moment. Please email me at [email protected], confirming the exact condition of the item. I will be going for an appointment will be able to access my email from my iPhone, so email me at [email protected] using the item number as the subject. cheers
seems dodgy. Only in the UK for a bit? going for an appointment? Using a freeweb email address? His address checks out as being from the UK
I am aware of people reversing payment on paypal once theyve received the product and I don't know how to defend myself from that happening. I can't afford to be scammed as I'm a student and need the money to buy a laptop as my other one packed up yesterday.
Any advice would be great,
Cheers, Nick
Did he send payment? Did he pay with Paypal?
Just make sure that you ship the tablet with tracking and insurance. You might consider doing a proof of delivery (signature) as well. As long as you can prove it was delivered to the address he specified he can't come back later and say he never got the item. The tracking, signature confirmation and insurance all cost a few bucks extra, but when dealing with a $350 item and a dodgy customer they are well worth the extra fee.
nickkyboy36 said:
Hi guys,
I put my transformer prime on ebay yesterday at a buy it now price of £350 which I thought was fair considering the prime's condition. Someone bought it within about 6 hours which was great, however, he only has 1 feedback for a saw he bought in 2011.
He sent me this message over ebay:
Hi mate, Glad I won your item. I'm currently in U.K at the moment. Please email me at [email protected], confirming the exact condition of the item. I will be going for an appointment will be able to access my email from my iPhone, so email me at [email protected] using the item number as the subject. cheers
seems dodgy. Only in the UK for a bit? going for an appointment? Using a freeweb email address? His address checks out as being from the UK
I am aware of people reversing payment on paypal once theyve received the product and I don't know how to defend myself from that happening. I can't afford to be scammed as I'm a student and need the money to buy a laptop as my other one packed up yesterday.
Any advice would be great,
Cheers, Nick
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I'd be concerned about wanting to "confirm the exact condition of the item". If he wanted to do that he should have contacted you before bidding, not after winning. Also, whatever precautions you may take, if he leaves the country after he has your hardware in hand, you will not have much recourse if things go sour later-even if you have all the documentation to prove your side of things. Any way you could get him to pay cash?
On the yahoo account, I wouldn't be too concerned about that. I know lots of people who use yahoo, gmail, etc as their primary email accounts. This keeps things so that your email account is not tied to your ISP and you can keep your address if you change service providers. Also, I personally keep a separate Gmail account that I only use on ebay so that I don't have to give out my "real" address which I only give to friends and family.
thanks for your replies guys,
no, I have not received any money into my paypal account and am waiting for a response from him. Just a quick question regarding postal insurance: Do I insure my tablet up to the value of £350 and receive that if it all goes wrong? Why doesn't everyone just claim things went missing and both parties win?
also to the guy above, that bothered me too. The item's condition was extensively detailed in my description with photos and everything
cheers, Nick
With insurance you specify the sale price of the item and if it goes missing you collect that amount of money from the postal service which you then use to repay the purchaser.
The reason that everyone doesn't just say things are "missing" is because doing so is a crime punishable with prison time if you are found out. Also, it is unlikely that you will be able to get a stranger to reliably lie for you.
almightywhacko said:
With insurance you specify the sale price of the item and if it goes missing you collect that amount of money from the postal service which you then use to repay the purchaser.
The reason that everyone doesn't just say things are "missing" is because doing so is a crime punishable with prison time if you are found out. Also, it is unlikely that you will be able to get a stranger to reliably lie for you.
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So Worst case scenario is the item goes missing in the post according to mr fraudulent purchaser and I collect cash from the post office?
nickkyboy36 said:
So Worst case scenario is the item goes missing in the post according to mr fraudulent purchaser and I collect cash from the post office?
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No. The worse case scenario is that you don't buy insurance and the package gets lost or damaged in which case you are out of a tablet and have to refund the $350 out of your own pocket because your item was never delivered.
(Total loss= Tablet + $$350)
2nd worst scenario is the tablet is lost, but you paid $5 (or whatever) for the shipping insurance so you don't have to refund the purchaser out of your own pocket but you are still missing a tablet.
(Total loss= Tablet + $5)
When shipping relatively expensive items overseas it is always worth paying an extra $10 or so to the shipping company for insurance, detailed tracking and signature confirmation. This is doubly true if you don't trust the buyer which seems to be the case with this guy.
I sell my prime with dock, with 399 euro. I buy this in aprile. 2years waranty. I never use this tablet, and i want to sell. I change 2 prime, for defective problems. This is OK. For link send PM.
Inviato dal mio GT-I9100 con Tapatalk 2
almightywhacko said:
No. The worse case scenario is that you don't buy insurance and the package gets lost or damaged in which case you are out of a tablet and have to refund the $350 out of your own pocket because your item was never delivered.
(Total loss= Tablet + $$350)
2nd worst scenario is the tablet is lost, but you paid $5 (or whatever) for the shipping insurance so you don't have to refund the purchaser out of your own pocket but you are still missing a tablet.
(Total loss= Tablet + $5)
When shipping relatively expensive items overseas it is always worth paying an extra $10 or so to the shipping company for insurance, detailed tracking and signature confirmation. This is doubly true if you don't trust the buyer which seems to be the case with this guy.
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oh I see, thus keeping the cash the buyer has given me.
This does sound like a scam to me, I once had very similar emails when I advertised a car.
I wouldn't part with your Prime until you have the money safely. I don't think you're covered by eBay payment protection (because his feedback is low), but might be worth checking with eBay customer service how protected you are.
Good luck!
Sent from my GT-I9300 using Tapatalk 2
nickkyboy36 said:
oh I see, thus keeping the cash the buyer has given me.
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Pretty much. According to eBay rules if your product was lost and not delivered you would have to refund them their money (Paypal would happily do it for them without your consent). If you bought insurance, the postal service would pay you the listed value of the tablet so you would get $350 (minus whatever you paid for insurance) and the purchaser would get their $350 back as well.
Insurance is ALWAYS worthwhile, especially for items over $100 and often for items as low as $30 if you have a bad feeling about the buyer.
I've used Ebay a LOT.
1 - Never send without a payment
2 - NEVER, I repeat NEVER EVER accept a payment through PayPal that they used a credit card to make. Reason? People claim that they were "frauded" and do a chargeback. PayPal retracts the money from you and you are out everything.
3 - If you receive a payment email from the buyer NEVER trust them. EVER. Go directly to your paypal through your web browser, never through their links. Reason? They have fake paypal pages set up to make you think you got the payment. I've seen this more times than I can count...it almost suckered me the first time it was that good.
4- ALWAYS get insurance, tracking number and mandatory signature upon delivery. DO NOT EVER send without any of these. Period.
5 - Make sure to ship through whatever government shipping options you have if available. Canada Post, USPS, whatever...this usually avoids brokerage fees (which you can apply to be your own broker and get the item anyway, but it's a headache and a HUGE scam shipping companies LOVE to employ for extra cash)
6 - If the guy says he's from somewhere reasonably local (UK, USA, Canada) then states "I am overseas working in Africa on a geological survey ship, can you please send to my cousin in Nigeria" tell him to **** off and repost it.
7 - EVERY fake buyer will send a template email "Thanks guy, I am happy to be winning your item off of ebay and can not wait to get it! I am so excited!", it never sounds conversational and never mentions the specific item. You can send them back an email that asks them specific questions and they'll answer with another template "Glad to hear from you, I will send the money requested and $50 extra dollars if you send the item as soon as possible through the fastest way".
If the person on the other end can't have a conversation, even in halted English, ignore them and move on. They are a scammer, usually from Africa, using templates to try to scam. Chances are they can't speak a lick of English, or even count. They entice with excited sounding emails offering extra money above and beyond the asking price, then send a fake email that they paid you with a link inside that takes you to a fake page.
This screams scam, I'd back away from it right now. If your selling on Ebay make sure you have someone with atleast 6 to 12 months history, and with a good rating. People will buy a bunch of crap $1 cables so they can raise up there rating and then start scamming on big name items.
When I sold my iPhone 3G years ago I ended up with someone offering to pay me and paypal but wanted me to ship to his Niece in another province... it was a gift and she'd be soooooo excited... apparently....
I walked away from that deal quickly.
Put it up on craigs list, meet in a public place and get cash.
I would run the other direction. This sounds no good.
Hi everyone I love old tech and I'm looking for the above in 5" screen version.
Can pay via eBay listing or PayPal if a long term member on here.
Pics ideally as I'm a scratch a fob hate marks on screen shot or chassis.
Please messages if you have one for sale. I live in the UK but overseas shipping shoulders with be a problem, USPS is good, and must be GSM network and debt free and unlocked.
Think that covers it all.
Atb
Mods if in the wrong sections please do adjust.