PDair Cases, Beware!!!!!!!!!!! (resolved, read resolution) - Touch HD Accessories

I wanted to share my conversation with PDair with all of you. Beware when purchasing items from them because things may not always be as they appear on their site. This is in reference to: http://www.pdair.com/catalog/product_info.php?cPath=10100000_900000_11000495&products_id=12415
Start reading from the bottom for the full email chain
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I understand that but how am I to know that before I purchase it? The entire point isnt the correct usage, it is misrepresented on your site so I thought I could use the phone wihtout having to remove/open the case to do so becasue it is described as "Easy access to all buttons and features". The primary featture ona TOUCH phone is the touch screen which is not accessible.
I am not asking for a refund, I am asking for you to change your description to let people know that the only feature you can use on the device while it is closed in the case is answering the phone. I will not be purchasing any more items from you because if this issue and your obvious disregard for my issue. In addition, I am a very active member of several communities dedicated to mobile devices and will also let them know they should use caution when purchasing such items from PDair because of this issue.
Mallman
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From: [email protected]
To: mallman
CC: [email protected]
Subject: RE: Thank you for your order (Order NoD064761) (#81724)
Date: Fri, 20 Feb 2009 14:10:07 +0800
Hi ,
The Metal Case come with the transparent plastic protection to protect the display. Need open the case when use the touchscreen functions.
Your truly,
PDair Workshop
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Sent: Friday, February 20, 2009 08:34
To: [email protected]
Subject: FW: Thank you for your order (Order NoD064761)
Hello
Below is my recent order. I would like to express my dislike in the product your marketed and sent. I have no problems with the quality of the aluminum case. In fact i really like all the products you have sold me in the past. The problem I have is that I purchased this case when it is described as "Easy access to all buttons and features". I suppose one can read this in many ways but i read it as easy access to my device's touch screen. I do not feel the touchscreen is accessible at all so I have basically taken the case off my phone and it is placed in a drawer and I am forced to buy a different case. I cannot use my phone and this case and I feel is was misrepresented.
Mallman
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Date: Fri, 6 Feb 2009 10:33:02 +0800
To: mallman
CC: [email protected]
From: [email protected]
Subject: Thank you for your order (Order NoD064761)
Dear PDair Workshop Customer,
Thank you for your shopping at www.pdair.com. The shipping notification will be sent to you very soon. If you have any enquiries, please forward this email to [email protected]
This is your order number: PD064761 confirmed from PDair.
Shopping Cart Contents:
Item Name: Aluminum Metal Case for HTC Touch HD T8282 (Silver)
Item Options: For HTC Touch HD T8282
Item Number: 1SHTHDB51
Quantity: 1
Payment Details:
Date: Friday 6 February, 2009
Order ID: PD064761
Transaction ID: 5A52282361966184
Currency: U.S. Dollars
Payment Status: Confirmed
Buyer: mallman
Buyer Email: [email protected]
Sub-Total: US $28.00
Total Payment: US $28.00
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hmmmm, idk dude.
i can't really see the problem.
they got pics from it and you can see you need to open it.

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Dude! What good is a protective casing that doesn't protect the screen?? Off course there is a transparant shield of some kind to prevent scratching!
I'm sorry, but I'm with PDAir on this one...
I am a very active member of several communities dedicated to mobile devices and will also let them know they should use caution when purchasing such items from PDair because of this issue.
Click to expand...
Click to collapse
Thats uncalled for and frankly a bit lame
*Edit*
Just checked the site. It states:
Thin, Lightweight and strong.
With transparent plastic protection.
Removable 360 degrees belt clip included.
Anodized aircraft-grade aluminum prevents from scratches.
Neoprene inner lining for extra protection and shock absorber.
Easy access to all buttons and features.
High tensil strength aluminum.
Cutouts give easy access to all handheld features.
Easy to install.

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funk1980 said:
Thats uncalled for and frankly a bit lame
Click to expand...
Click to collapse
Wow isnt that a tad harsh for my desire to come here and protect you against something I feel is a bit less descriptive than it should be? Is this forum not for a community of folks to watch each others backsides and share useful information for the betterment of our wallets and devices? I was nice to them in my initial email and praised my proir purchases for them to turn around and disgard my concerns with a "lesson" on how to use the case I obviously know how to use now that I have it lol. The better response would have at least been to admit the fact the description could have been better. Shoot I even told them I didnt want a refund so I wasnt in it for the money either.
funk1980 said:
Thats uncalled for and frankly a bit lame
*Edit*
Just checked the site. It states:
Thin, Lightweight and strong.
With transparent plastic protection.
Removable 360 degrees belt clip included.
Anodized aircraft-grade aluminum prevents from scratches.
Neoprene inner lining for extra protection and shock absorber.
Easy access to all buttons and features.
High tensil strength aluminum.
Cutouts give easy access to all handheld features.
Easy to install.
Click to expand...
Click to collapse
lol and I quote
Thin, Lightweight and strong.
With transparent plastic protection.
Removable 360 degrees belt clip included.
Anodized aircraft-grade aluminum prevents from scratches.
Neoprene inner lining for extra protection and shock absorber.
Easy access to all buttons and features.
High tensil strength aluminum.
Cutouts give easy access to all handheld features.
Easy to install.
please tell me how that is lame and better yet, not false advertising!!! (see bold items) "ALL" is a very very strong word.
funk1980 said:
Dude! What good is a protective casing that doesn't protect the screen?? Off course there is a transparant shield of some kind to prevent scratching!
Click to expand...
Click to collapse
Do you have a screen protector? If not i suppose I understand how you dont understand that the touch screen is functional with it on. please define what a screen protector is to you.... isnt it a transparant piece of plastic (which is all they describe this as)?? if you put a screen protector on the screen what happens?? You can still use the touch screen. How in the world would you know that you cant use the touch screen on this?
dedafmonteur said:
they got pics from it and you can see you need to open it.
Click to expand...
Click to collapse
Just because they show you that the case opens is a ridiculous argument (no offense intended)
All cases open do they not? If they didnt how would you get the device in Im sorry but you need to be far more careful with your words when selling items like this. Perhaps you guys were not confused at all by the false advertising but I was. Does that make you smarter than me?? Perhaps Does it make their product description accurate?? Absolutely not. Would my argument hold up in a court of law, youbetcha thanks for listening

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just look better next time? lol
i dont know dude but i saw it the first time, look at the lighting on the case, you see a screen.

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dedafmonteur said:
just look better next time? lol
i dont know dude but i saw it the first time, look at the lighting on the case, you see a screen.
Click to expand...
Click to collapse
no i agree, i totally get your point... I am just not as analytical as you guys are (the root word being anal hehe JK). But there are others like me in the world that just dont see things the same so as a business or supplier you should always assure your clients are clear. Hey I totaly accept I may be moronic (and my wife would agree) but part of me believes im not the only moron in the world lmao.

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Thanks Mallman for letting me know. I am looking for a case, and at least I will avoid this item.
Sorry to know that your case is collecting dust in your drawer

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Too late for you now, but PDair do have a video up on youtube showing the case in use and open.
http://www.youtube.com/watch?v=hONCwfTJDVg
I'm cynical of most every product ( comes with old age ;p) and tend to look 'everywhere' for as much information before purchasing.

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sydneysider said:
Too late for you now, but PDair do have a video up on youtube showing the case in use and open.
http://www.youtube.com/watch?v=hONCwfTJDVg
I'm cynical of most every product ( comes with old age ;p) and tend to look 'everywhere' for as much information before purchasing.
Click to expand...
Click to collapse
After watching that video, not only do I agree with mallman on the fact that people shouldn't have to zoom and analyze product pictures to decipher the real meaning behind the written product description, but the case is also of a really idiotic design.
They've got neat little holes cut out for the softkeys and the screen, and you can change the volume and pull out the stylus with the case closed, but (as far as I can see from the video) you can't use the stylus for anything without opening the case, nor can you actually PRESS the hardware keys from the hole in the bottom. Why not just cover them up, when the case is closed? I understand the hole for the screen, I can think of many situations where I only want to quickly see what's happening on the screen (although I'd apparently have to open the case then, too, to press the power key to turn the screen on again), but I can't think of a situation where I'd need to check up on the icons on the softkeys, seeing as for the whole time I've used the Blackstone, they have never ever changed.
I was actually considering ordering this case before I stumbled upon this thread, so thank you mallman and sydneysider, you guys just saved me $28.

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Yes thank you. I too have seen this and assumed you could tap the screen through the cover, as you do a stick on screen cover.

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in the spirit of fairness i must share PDair's following response to me. Keep in mind all I wanted is some sort of acknowledgment from them. they are back in my good graces
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Hi,
We will refund if you do not satisfy with our products. Refund (USD 28.00) will be provided within 7 working days upon receipt of returned goods. Please return the Metal Case and the Key Ring mark with return number #81724 to the following address :
Wong F. P.
Shop 73, G/F., Flat B,
Wealthy Garden,
Tsuen Wah Street,
Tsuen Wan, N.T.
Hong Kong
If you have any enquiries, please forward your email to [email protected]
Yours truly,
PDair Workshop

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mallman said:
Wow isnt that a tad harsh for my desire to come here and protect you against something I feel is a bit less descriptive than it should be? Is this forum not for a community of folks to watch each others backsides and share useful information for the betterment of our wallets and devices? I was nice to them in my initial email and praised my proir purchases for them to turn around and disgard my concerns with a "lesson" on how to use the case I obviously know how to use now that I have it lol. The better response would have at least been to admit the fact the description could have been better. Shoot I even told them I didnt want a refund so I wasnt in it for the money either.
Click to expand...
Click to collapse
Oh no you got me all wrong, I applaud you sharing your experiences in this case. It atleast gives people the notion to double check products and discriptions at internetshops. Just the part in your communicatoin to PDAir where you insinuate to be some influential forums guru. That won't get you anywhere and struck me as lame. I apologize if I offended you with my opninion.
Can I ask why you didn't just remove the plastic?

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sydneysider said:
Too late for you now, but PDair do have a video up on youtube showing the case in use and open.
http://www.youtube.com/watch?v=hONCwfTJDVg
I'm cynical of most every product ( comes with old age ;p) and tend to look 'everywhere' for as much information before purchasing.
Click to expand...
Click to collapse
What for a purpuse has the cutout for the stylus if you can not use it when the case is closed ... just to get the stylus out before you open it ?

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re
Hey mallman, thnx for the warnin'. I am lookin' at that case, since my phones are in for a rough time, and was wondering whatcha think about the quality of the beltclip and if that plastic screen could be punched out fairly easy.
Other: since the thing is about to spend a bit of time on my belt, I can't help, but wonder about the closing mechanism, that is keeping the lid closed. Looks pretty flimsy - not well protected from accidental openings.
Also, does it have any effect on the radio/phone/GPS reception-functions
Thanx!

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leenk said:
Other: since the thing is about to spend a bit of time on my belt, I can't help, but wonder about the closing mechanism, that is keeping the lid closed. Looks pretty flimsy - not well protected from accidental openings.
Thanx!
Click to expand...
Click to collapse
I was thinking exactly the same, I can see that closing clip catching on something and either;
accidently being opened
ripping the lid off, or
ripping the phone off my trousers and falling on ground.
I have been looking for an alternative.
The ArmorCase by Boxwave also has a similar 'hard' protection over the screen.
http://www.boxwave.com/products/armorcase/armor-case-htc-touch-hd_3387.htm
I can see the advantage of having the hard protection, however I think the disadvantages outweigh the advantages.
leenk said:
the thing is about to spend a bit of time on my belt!
Click to expand...
Click to collapse
In my experience, a clip that has some sort of hook' end, like this
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"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
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"lightbox_new_window": "New window",
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}
has less chance of accidently coming off your belt/trousers than a 'smooth' one like this

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I was going to purchase one of their cases but then I saw one come up for sale second hand never used on another forum i frequent as the guy changed his mind about it.
Awesome I thought and bought it. 3 days later it turns up and I see it has a screen in there, I was completely surprised by this as I wasn't aware of it when I bought it and I like you thought there was a cutout not a hard screen there. Contacted the seller and it turns out that was the reason he was selling it, he didn't expect the screen either.
So you're not the only one, I really do think it's an idiotic design, especially having the hinge on the right hand side, with the majority of the worlds population being right handed it would make much more sense to have the hinge on the other side, I'll admit I do have big hands but I can't use the phone in the case even when it's open properly, I have to take it completely out of the case.
I'm confident it would offer good protection which is why I bought it after dropping and having a less than 2 month old touch pro smash on me, but I can't live with the awkwardness of the design so the case lives in the bottom of my drawer.
One thing I suggest you try is just pop the screen out which is what I did within 2 minutes of getting mine, makes the case a lot more practical !
Be warned though without the thickness of the screen in there the phone is free to move back and forth a few mm inside the case unless maybe you put something behind it?

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Happy user of the PDair metal case. Protects my HD perfect. I like the "plastic screen protector". That and the allu material was one of the reasons that i bought the case. I dont have the problem of a "moving" HD in the case. There was a topic over the allu case so...
http://forum.xda-developers.com/showthread.php?t=469598

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leenk said:
Hey mallman, thnx for the warnin'. I am lookin' at that case, since my phones are in for a rough time, and was wondering whatcha think about the quality of the beltclip and if that plastic screen could be punched out fairly easy.
Other: since the thing is about to spend a bit of time on my belt, I can't help, but wonder about the closing mechanism, that is keeping the lid closed. Looks pretty flimsy - not well protected from accidental openings.
Also, does it have any effect on the radio/phone/GPS reception-functions
Thanx!
Click to expand...
Click to collapse
actually i believe you could toss your phone off a building with the aluminum case. If you are not worried about usability then this is the case for you. Screen is very sturdy as is the rest of the case and it is well padded as well. I say go for it if what you are seeing is ultimate protection. It actually closes pretty tightly and wont accidentally open. Also, your phone is very snug in there so it isnt going to move around either.
the belt clip... well its just a belt clip lol. nothing special there at all. Holds pretty tight though