HTC Mail Not Updating - Hero, G2 Touch Q&A, Help & Troubleshooting

Hi guys,
My unlocked unrooted Hero has been fine but since yesterday the HTC mail programme is not updating folders from my gmail account as it should. It is set to check every 10 mins but I can see it's been hours or overnight in some cases and no update has taken place. It manually refreshes ok but anyone know why it would sometimes stop doing it automatically? This is a bit worrying as email is important for work. Oh, and I'm using an always on wi-fi connection not mobile data.

Yeah. Dont kill the mail app with a task manager
I wondered that too once.

Thanks for that - seems to work. Strangely google mail app also opens opens up with the htc mail app. Can i shut that down? What is the relationship between the htc mail and google mail app - does the htc app use google mail?? As far as I can tell its impossible to remove google mail app to simplify things. Any thoughts appreciated!

the google mail app runs all the time as it is a push mail client. That and it'snot open source and is built in to the operating system.
seems a bit of a funny way to do it if you have a google mail account, why not just sign in and use the google mail app to get your gmail...thats what it's there for!
or is this a second gmail account?

rhedgehog said:
the google mail app runs all the time as it is a push mail client. That and it'snot open source and is built in to the operating system.
seems a bit of a funny way to do it if you have a google mail account, why not just sign in and use the google mail app to get your gmail...thats what it's there for!
or is this a second gmail account?
Click to expand...
Click to collapse
I know I could do that. However the HTC mail allows me to use the widget and the icon on the front screen shows the number of new emails. I thought as I'd bought a new phone why not take advantage of it but seems like it complicates things. No big deal though and thanks for your input!

Related

K-9 Mail not saving settings

Hi!
I'm using K-9 Mail instead of the stock email app on my rooted NookColor and I've noticed that the changes I make in settings are not stored
Anyone here using K-9 Mail too? Do you have the same problem?
Thank you in advance for your feedback.
xyzolog said:
Hi!
I'm using K-9 Mail instead of the stock email app on my rooted NookColor and I've noticed that the changes I make in settings are not stored
Anyone here using K-9 Mail too? Do you have the same problem?
Thank you in advance for your feedback.
Click to expand...
Click to collapse
Folder settings I saw this, but no-where else. It seems to not be reproducible on the latest version on their site, especially if you use the status bar back button, NOT the big text Back button in the dialog.
I logged a bug because I could NOT get it to set folder settings (and stick), and now I can't repro it.
Thank you very much: it has solved my problem
I used K-9 on my Droid for about 6-7 months. I then discovered how to use the Gmail app to have my pop3 emails pushed. Here's a quick writeup I did over on DF about extending battery life. This one paragraph is about the gmail app:
Emails: I don't know what email app you use, but try this. It saves battery power and in some cases emails arrive quicker. This scheme will have you using only the Gmail app on the phone for all email accounts whether they are pop3 accounts or Gmail. Go to the Google Gmail inbox on your computer and log into the Gmail account. On the top right of the screen is an option called Settings. In there is an option to have the Gmail program poll your regular, non-Gmail accounts. Provide the email address and the password. The Google Gmail program will then poll your other accounts on a frequency from 1-5 minutes and push the email immediately to your phone. The polling frequency is determined by each account's activity - more emails = faster polling. It will always be no less frequent than every five minutes. This saves battery power because on the android OS pop3 accounts are polled at a frequency of 1-30 minutes and that really eats battery. Because the phone goes and checks those accounts for mail whether there is mail there or not.
I've been doing the above for 6-7 months now and could not be happier. Good luck.
Geezer Squid said:
I used K-9 on my Droid for about 6-7 months. I then discovered how to use the Gmail app to have my pop3 emails pushed.
Click to expand...
Click to collapse
No thanks, I like K9. And POP3? Welcome to 1990.......
I was having the same problem a couple of days ago with the latest version from the Market. The solution I did was to not use the big back button up top but the little one down below just like you mentioned. The big one wouldn't save settings but the little one did. Weird
bitnerd said:
I was having the same problem a couple of days ago with the latest version from the Market. The solution I did was to not use the big back button up top but the little one down below just like you mentioned. The big one wouldn't save settings but the little one did. Weird
Click to expand...
Click to collapse
Actually not weird; the Back button that the B&N ROM has on the dialogs isn't sending the right intents, as the K9 folks found out.
I logged a bug about this in their tracker and they discovered the difference in the buttons and that the status bar back (from Softkeys) works. Although I still swear it wasn't working for either at first.

Yahoo mail problem

I enter my username and password under the yahoo email option in the mail app and it keeps saying I have no new messages but I know I do... Anyone else have this problem or have a manual fix?
Sent from my PG86100 using XDA App
Yahoo mail still exists???? Get Gmail if problem persists.
I had the same issue. Even when I switched to display 20 messages from any date, it would say no mail but also say x available on server. If I tapped that it would compose a new message. I haven't used the native mail app in a while so after that I said screw it and went back to K9.
yes
same problem and looking for fix, I'm going to try sending the yahoo text/yahoo mobile from my computer to my phone and see if that works
Had same problem. I skipped it, went to it later and it went through.
Sent From My HTC Evo 3D, Using Tapatalk!
nfaust01 said:
Yahoo mail still exists???? Get Gmail if problem persists.
Click to expand...
Click to collapse
lol. I was going to say the same thing. I had yahoo mail for 8 years and finally switched over to gmail earlier this year. best move ever.
Help
I am having same problem. My work uses yahoo mail to post overtime. I am losing cash so I hope they solve this quick. Yahoo is what company adopted for email so switching isn't an option.
w9med said:
I am having same problem. My work uses yahoo mail to post overtime. I am losing cash so I hope they solve this quick. Yahoo is what company adopted for email so switching isn't an option.
Click to expand...
Click to collapse
You could always use the browser until you get it fixed. Probably something to do with the server ports. I'll dig around on the Hero boards and see if I can find the settings.
-----
3vo. That is all that needs be said.
I am having the same problem. I downloaded the yahoo mail app from the marketplace as a workaround.
[email protected] said:
I am having the same problem. I downloaded the yahoo mail app from the marketplace as a workaround.
Click to expand...
Click to collapse
Seriously, K9 mail. It's free in the market. It is the best mail app I've seen. And when we finally get some sort of root, you can use titanium backup to backup your data and if you switch roms or whatever use that to restore your accounts and settings instantly.
It appears to be a known issue. I cannot get my Yahoo mail to open using the stock Email app either, I can send but I cannot receive. You can use the Yahoo Mail app, that works just fine and has a nice user interface, but me, personally I prefer using the regular Mail app for all three of my email addresses. My Yahoo address is only mainly for crap. If people think using Yahoo is archaic, I use ***gasp*** *OH NO’S*** my ISP email address which is where all my important stuff goes, banking stuff and so on, and the address I give out to close friends and family. Only reason I have a Gmail account is because you’re forced to in order to use an Android phone. Hopefully a fix for this problem is in the works.
I'm surprised anyone uses anything other than gmail with an android device for personal email.
Same problem here. Started happening just yesterday for me.
A Sprint rep told me that Yahoo blocked port 25 on their servers which is causing issues across all phone platforms. He also said that Yahoo wants to start charging people for Yahoo Plus in order for it to work, but I have found no confirmation of that. As a matter of fact, I found at least one Yahoo Plus user who is also having this problem using the native mail app from another HTC phone.
I have contacted Yahoo about the issue and will post their response here when I get it. However, it does seem to be a very widespread problem.
I will be waiting for an answer because I would rather use sense for emails then the app.
glad I wasn't the only one.
same problem here. I noticed I was not getting yahoo mails today. I use mine for business, and frankly don't ever want to use another email. Yahoo has been consistent, reliable for me for over 14 years.
I downloaded and installed the Enhanced Email app on the Amazon Appstore today.. special for today only for 4.99... seems like a good program..
I did not know about K9,, I could have saved the 4.99... but I think the Enhanced email app has a lot of features I haven't started using yet.
same issue with yahoo..
set up quickly.. but no emails coming in...
and yea been using Yahoo for years.. not going to switch because gmail is android friendly lol
i want a fix too, i use gmail, hotmail, and yahoo and want them all on my phone with stock software. depends on who i am giving my email to or sending to as to which account i use
I received a response from Yahoo regarding this issue. Their response and my original email is below:
Thank you for writing to Yahoo! Mobile.
I am sorry to hear that you have recently stopped receiving mail in the
default mail application on your Android device, though the messages
still arrive in your Yahoo! account. I have given the information you
provided to our Mobile Product Team. Investigating and resolving this
issue may take some time.
Javier, your ticket number for this issue is 4643595. Please refer to
this number in any future correspondence regarding this issue.
It appears that both the Yahoo! Mail application and the Yahoo! Mobile
Mail page are unaffected by this issue. As a work around I recommend you
visit:
http://m.yahoo.com/mail
You can either access your email directly from here, or download the
application via the link presented on this page while we work to resolve
this issue for you. You can also download the application via the
Android Market.
NOTE: If you elected to receive a Yahoo! Customer Satisfaction Survey
when you submitted your help request, you may receive a survey within 72
hours, even if your issue isn't resolved by that time. We appreciate
your taking a few minutes to complete the Survey and give us your
feedback on your support experience.
As we work to resolve this issue, a member of Yahoo! Customer Care may
contact you to collect additional information.
Thank you for your assistance.
Please feel free to contact us back should you still have other concerns
or questions. We will be happy to assist you.
Thank you again for contacting Yahoo! Mobile.
Regards,
Rose
Yahoo! Mobile Customer Care
Mobile General Tech T1
91008131
Original Message Follows:
-------------------------
Mail-Id:
w2.help.re1.yahoo.com-/l/us/yahoo/mobile/general.html-1309274421-6659
1. What can we help you with?
------------------------------
Carrier's Name: Customer Care - Mobile Email
I have the new HTC Evo 3D and Yahoo mail does not work with the
native HTC Mail app. Before this phone, I had the original HTC Evo and
Yahoo worked fine with the HTC app over the course of one year that I
had that phone. I upgraded to this phone last week, and for 5 days
Yahoo was working fine on the HTC mail app, but it stopped working
yesterday. Gmail and my work email still work through the HTC mail app
and my Yahoo mail is still working on my computer, so I believe the
problem is on Yahoo's end.
Please advise if this issue had already been reported and if it is being
worked on.
evo 3d yahoo mail work around
nfaust01 said:
Yahoo mail still exists???? Get Gmail if problem persists.
Click to expand...
Click to collapse
Don't use IMAP HTC.IMAP.mail have too use POP.mail.yahoo.com will be able too send and receive fine
RedWingsFan said:
I'm surprised anyone uses anything other than gmail with an android device for personal email.
Click to expand...
Click to collapse
I use Gmail for personal use (friends/relatives) and Yahoo for commercial use ie. Amazon, Netflix, forum addresses, etc.. Keeps my Gmail absolutely spam free and when I get a Gmail I know it is really an email I want to see and have pushed to my 3VO.
I had the Yahoo set up problem too, just got my 3VO yesterday. Finally got it to work with the standard mail app. Turned out to be a security issue on my account, and after I changed my password to a more secure one, and after I signed on to the account from my 3VO browser, I was able to set it up using the manual mode (IMAP).
Remember to remove the "htc." from the incoming and outgoing server addresses though.

HTC Amaze 4G won't sync certain Facebook profiles

I have one friend from Facebook that just won't sync with my phone. I have removed her, added her back, resynced and nothing. I have restored my device twice, and still nothing. I have removed Facebook from my phone, I have done everything that I can think of. I have used two programs (SyncMyPix + HeartofAngel), but her profile just won't show up in either program to sync to my phone.
All of my fb friends are linked according to their Google contacts in my address book. The contact in question is linked. HTC suggested I sign out of fb, clear everything under Facebook in applications, reboot the phone, then sign back in. However, HTC sense doesn't always sync. So I use a program from heartofangel.com and an app on my phone called SyncMyPics. When I launch and sync using that latter on my phone, everyone syncs, except for this particular fb friend. When I look at the results, she's not even listed in those results. When I use the Google contacts program from heartofangel.com, every fb friend populates. When I scroll down to hers, she's there, when given the option to re-link her Google contact to facebook contact, it doesn't appear she's a friend of mine on Facebook. I've removed the Google contacts and syncmypics apps on Facebook, then relaunched the apps, then allowed permission again. Nothing works. Does this make any sense?
She is definitely a friend of mine on fb. She has not unfriended me. She shares her email on fb, but not her phone #. She's showing up as Google and Facebook (linked together) in my address book. It's just with other syncing apps/programs, she's not showing up with those. It's the weirdest thing.
What on earth could this be? Any ideas?
I think its a Facebook problem, I've been having this problem with my cousins Facebook page since i had a samsung vibrant, i've since then gave up, i never found a resolution
supraman89 said:
I think its a Facebook problem, I've been having this problem with my cousins Facebook page since i had a samsung vibrant, i've since then gave up, i never found a resolution
Click to expand...
Click to collapse
I am beginning to wonder that myself. I have 391 friends on FB, but only 388 are syncing with my phone. I guess I am a little anal about that. LOL! I want them all to sync over. I am posting my problem on here to the "google contacts sync" forum and see if the owner has a suggestion.
I had similar problems when I first set up my Amaze with my wife's profile. Don't remember exactly what fixed it, but I think it was after the third or fourth time I cleared data and caches in both the Facebook app, and the Facebook for HTC Sense app, and sense then everyone is syncing fine. Maybe it had to do with the order I cleared them, I'm afraid I just don't remember.
I have found a solution but you won't like it...it took me a while to figure this out...so basically if you set up your google account before your facebook, facebook will not sync correctly....since android 2.x won't let us delete the current google account (ICS will allow this), you have to reset to factory settings, then setup your facebook account DO NOT SETUP google when prompted in the start wizard. wait an hour or so until all pics and things are downloaded and everything is synced up...then go ahead and setup google account so you can use the market, but make sure you are not syncing google contacts yet, update the facebook app through the market, (this way you will get high quality pics from facebook, if you have an older facebook app on your rom, you will get lower quality pics until you update to the new facebook app), finally you can sync your google contacts etc after about an hour or so (if you have sense) you will get a bunch of matched or linked contacts showing up ....this should help...
any questions let me know
WOW! Now THAT was some good advice. I am going to do that here now and see what happens. I have installed Friendster, and this one FB friend STILL doesn't show up in that app either. I am wondering if this has something to do with the FB API. I have 391 friends on FB, but only 388 are syncing to my phone. It won't hurt to do a factory reset.
Thank you for that info.
seansk said:
I have found a solution but you won't like it...it took me a while to figure this out...so basically if you set up your google account before your facebook, facebook will not sync correctly....since android 2.x won't let us delete the current google account (ICS will allow this), you have to reset to factory settings, then setup your facebook account DO NOT SETUP google when prompted in the start wizard. wait an hour or so until all pics and things are downloaded and everything is synced up...then go ahead and setup google account so you can use the market, but make sure you are not syncing google contacts yet, update the facebook app through the market, (this way you will get high quality pics from facebook, if you have an older facebook app on your rom, you will get lower quality pics until you update to the new facebook app), finally you can sync your google contacts etc after about an hour or so (if you have sense) you will get a bunch of matched or linked contacts showing up ....this should help...
any questions let me know
Click to expand...
Click to collapse
I did exactly what you suggested. I actually have 389 FB friends and all 389 FB friends are now downloaded to my phone. However, I am getting some with their profile picture and some without. See attachment. I have cleared the data from both FB and FB for HTC SENSE now 3 times. But not all of the profile pictures are downloading. Perhaps I need to go ahead and sign in to my gmail account and download the newest FB app, then resync? Any suggestions would be awesome!
Same problem
hruehl said:
I did exactly what you suggested. I actually have 389 FB friends and all 389 FB friends are now downloaded to my phone. However, I am getting some with their profile picture and some without. See attachment. I have cleared the data from both FB and FB for HTC SENSE now 3 times. But not all of the profile pictures are downloading. Perhaps I need to go ahead and sign in to my gmail account and download the newest FB app, then resync? Any suggestions would be awesome!
Click to expand...
Click to collapse
wait for all the pictures to download give it some time a couple of hours...then if not all are downloaded sign into the market and get the latest facebook app...when you're signing into market, MAKE SURE THAT YOU ARE NOT SYNCING CONTACTS ITS GOING TO START TO SYNC RIGHT AWAY, STOP IT IMMEDIATELY. AND MAKE SURE AUTO SYNC IS OFF. once you downloaded the new facebook app, simply sync again. and if this doesn't work, delete the facebook account under sync (not the app itself) and add the facbook for htc sync again...this should do it.
And the picture quality is also.very very low..
When I call some1 is see only pixels.
Sent from my HTC Amaze 4G using xda premium
dullhunk said:
And the picture quality is also.very very low..
When I call some1 is see only pixels.
Sent from my HTC Amaze 4G using xda premium
Click to expand...
Click to collapse
thats because facbeooks native app uses 96 x 96 pics, don't even download facebook app, use the facbook for sense app, under sync section to sync the contacts and pics first, it'll give you much higher quality...unless you're running NRGZ rom, he has replaced the original Facebook for Sense app with the stock facebook, in which case you have to push an apk from another rom to your phone and resync. check out nrgz threads, someone just told me to do this recently.

E-mail App

Just a general question, or just a point out. Why would google put that e-mail app in Lollipop, when gmail can take care of all your accounts, another thing the email app is not even usable when you open it. It'll just redirect you to the Gmail app. Just weird Google would do that.
Gmail handles all email accounts now. Just slide out the side menu, and the accounts will appear by the top if you linked them.
Mavman42 said:
Just a general question, or just a point out. Why would google put that e-mail app in Lollipop, when gmail can take care of all your accounts, another thing the email app is not even usable when you open it. It'll just redirect you to the Gmail app. Just weird Google would do that.
Click to expand...
Click to collapse
Actually, gmail *does not actually* handle anything at all besides gmail itself.
It is actually opening activities from the regular email application.
If you disable gmail, you will find that the functionality of email increases.
Either way, they both suck badly. I suggest k9mail and disabling both of email/gmail.
Gmail does actually handle exchange and hotmail .... at least for me.
I deleted Touchdown.
Wish Inbox was updated to handle more than just Gmail.
AstroDigital said:
Gmail does actually handle exchange and hotmail .... at least for me.
I deleted Touchdown.
Wish Inbox was updated to handle more than just Gmail.
Click to expand...
Click to collapse
No it doesn't. Did you even bother reading my last post in this thread?
doitright said:
No it doesn't. Did you even bother reading my last post in this thread?
Click to expand...
Click to collapse
I have and icon it is call Gmail, click on it one of the inboxs is exchange.
I compose email, it sends email.
Why be such a " ", I open Gmail it works why should I care less how?
Why I ever want to disable Gmail it works it provides my inboxs, calendars, and address books from every email account I own.
How it does it I really do not care.
I have to have Gmail why would I be stupid and install something else if Gmail does the job.
Did you read my post. (I own Touchdown found it was not needed and deleted it)
AstroDigital said:
I have and icon it is call Gmail, click on it one of the inboxs is exchange.
I compose email, it sends email.
Why be such a " ", I open Gmail it works why should I care less how?
Click to expand...
Click to collapse
Like I said, you push a button in gmail, but it is OPENING A SCREEN IN THE OTHER PROGRAM.
I'm really terribly sorry that you were dropped on your head as a child.
doitright said:
Like I said, you push a button in gmail, but it is OPENING A SCREEN IN THE OTHER PROGRAM.
I'm really terribly sorry that you were dropped on your head as a child.
Click to expand...
Click to collapse
I know what program is open, it is Gmail and it is not opening an exchange email app.
www.greenbot.com/article/2841807/gmail-5-0-for-android-gets-a-new-look-exchange-support.html
http://www.cnet.com/how-to/get-gmail-5-0-for-android-right-now/
Maybe try it before calling people that actually use Gmail to get mail from an exchange server a liar? or just troll on?
AstroDigital said:
I know what program is open, it is Gmail and it is not opening an exchange email app.
www.greenbot.com/article/2841807/gmail-5-0-for-android-gets-a-new-look-exchange-support.html
http://www.cnet.com/how-to/get-gmail-5-0-for-android-right-now/
Maybe try it before calling people that actually use Gmail to get mail from an exchange server a liar? or just troll on?
Click to expand...
Click to collapse
Give up. You are incorrect and parroting garbage being spouted by people who have no idea what they are talking about.
In fact, how about you try this TO PROVE ME WRONG:
DELETE the following trees;
/system/app/PrebuiltEmailGoogle
/system/app/PrebuiltExchangeGoogle
But LEAVE
/system/app/PrebuiltGmail and whatever update may be installed in /data/app
Observe how suddenly "gmail" can no longer use IMAP, POP3, SMTP, or exchange.
Hmm, I wonder why that would be, if these were actually functions of gmail.
Like I said, I'm truly sorry for you, that you were dropped on your head as a child.
Why no other mail??
Apart altogether from the frankly appalling suggestions (which should warrent a permanent ban, I have a relative who was dropped when small) why (apart from paranoia and greed) does Lolli not have an option to pick up the former mail app; I don't like gmail and don't like learning a new one.
barrymah said:
why (apart from paranoia and greed) does Lolli not have an option to pick up the former mail app; I don't like gmail and don't like learning a new one.
Click to expand...
Click to collapse
I don't know if it's greed as much as survival. I'm the same way where I prefer not to use the gmail app and YouTube app or be logged into my browser and have google search everything I'm doing. What got me excited about gmail when it first came out was it offered free pop3 with basically unlimited storage for free. Then they offered imap which was way better. All these years since gmail came out I only logged in to the actual gmail site or app very rarely, mostly just because it's better at searching for old emails. Realistically though, as awesome as AOSP and Nexus devices are, it doesnt do them any good to offer a general mail client that pushes people away from the gmail ads. Makes more sense for them to try and get us Nexus people excited about Inbox even if a lot of us are old school curmudgeons. Very few people these days use stand alone email clients outside of the office. Much more people likely use their own personal domain email using gmail as the mail client as weird as that is to us.
Greefus said:
it doesnt do them any good to offer a general mail client that pushes people away from the gmail ads.
Click to expand...
Click to collapse
My point, exactly.
I don't want or like to be pushed about by Google, call me curmudgeonly, but.....

Which app for email?

Hello,
I wanted to know which email App you use. Because the original one I don't like it and Gmail on quick app is very awful :/
So if you can answer to this it would be great!
I use Gmail. Yeah Gookill is just evil.
Use a cloud based only app like Gmail.
That eliminates malware completely unless you chose to download it.
Gmail is excellent with spam and I have never gotten malware through it except if not mindful of downloaded files.
My Yahoo email got locally wifi hacked once, I don't trust it's encryption now.
Outlook is malware central
Yahoo mail, with Gmail and Yahoo account.
I have no notifications, but I check it anyway, several times a day.
Aquamail, the best.
Nine -> Just get it from Petal Search. If you paid for it on playstore you can add your subscription on the Huawei without issue, you just need to paste the order or something in the app.
Blue Mail
Shymmy said:
Yahoo mail, with Gmail and Yahoo account.
I have no notifications, but I check it anyway, several times a day.
Click to expand...
Click to collapse
Thanks to MicroG settings, now I have notifications too.
Hi, I've been using Spark, I tried also BlueMail but didn't like it at all, what made me convince about Spark is that it syncs also your gmail folders, so everything keeps as if you were using gmail app, also your signatures, contacts an many more features that makes me forget about gmail native app.
It's available in app gallery, good luck!
Another cool app imo -> "Re:Work". https://rework.so/
I was using "Nine" previously so this is their new app and even had promotion for "Nine" users.
It's not available in the app gallery but it can be downloaded.
Dear Nikolay,
We decided to support Huawei users. So we put a link to download the APK (v1.2.27 released in Google Play Store) in the following site. You can download it here.
Re:Work for Android v1.2.27
https://s3.us-west-2.amazonaws.com/com.ninefolders.release/rework/GooglePlay/rework-GooglePlay-v1.2.27.apk
Release note:
https://re-work.zendesk.com/hc/en-us/articles/4545384599823-Re-Work-Android-v-1-2-27
Click to expand...
Click to collapse

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