Help with MMS Picture messages. - Hero, G2 Touch Q&A, Help & Troubleshooting

Hi, I have had my Hero now for 4 weeks and have been very happy with it apart from the bluetooth issue, I have updated it to the latest rom with no problems. Today for the first time I needed to send a picture message to a friend and discovered that they will not send. I contacted Vodafone Customer services who were no help at all because phone is not supported. I did a search to check if the right settings are in place and as far as I can see they are. I got a friend to send me a picture message to see if it would arrive, it arrived but came as a download format which after downloaded shows as a slideshow with just one slide. Is this the normal way a picture message arrives on the Hero or am i missing something in the settings. Any help would be very much appreciated to help with the sending and receiving of pictures messages.

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It should display like this. I'm on O2 and it automatically downloaded the mms server settings when I turned the phone on
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}

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Thanks, yes thats the way it arrives, I have just discoverd something very weird, I turned on my wifi to do some stuff and all the picture messages were sent out. Im not sure why this is happening but it seems that if the phone is connected to wifi then my picture messages are going out but wont send on the mobile network alone. Very strange.

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belfastbob said:
Thanks, yes thats the way it arrives, I have just discoverd something very weird, I turned on my wifi to do some stuff and all the picture messages were sent out. Im not sure why this is happening but it seems that if the phone is connected to wifi then my picture messages are going out but wont send on the mobile network alone. Very strange.
Click to expand...
Click to collapse
Yup. sounds about right. I'm on o2 and I have to disconnect my mobile internet to send/receive MMS messages, stupid!

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I don't have to do this, PM me your MMS settings and i'll compare them to mine.

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have you guys gotten around the user-agent based problem where O2 resizes all incoming mms to 160x120?
It's infuriating

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Strange, I have to turn off my WiFi to send them. Lol.

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kiz said:
have you guys gotten around the user-agent based problem where O2 resizes all incoming mms to 160x120?
It's infuriating
Click to expand...
Click to collapse
No not yet, I did try bypassing O2's proxy by using the bypass username but that seemed to stop the messages being delivered properly and I was getting the same effect as belfastbob, where you have do download them manually (and then that didn't even work!)
Back to square one now. Not sure what to do

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kadison said:
No not yet, I did try bypassing O2's proxy by using the bypass username but that seemed to stop the messages being delivered properly and I was getting the same effect as belfastbob, where you have do download them manually (and then that didn't even work!)
Back to square one now. Not sure what to do
Click to expand...
Click to collapse
Yeah I used the bypass proxy and whilst it worked occasionally (and at much higher speeds than I normally get too), it caused all manner of problems with accessing mobile web
I think there are only two ways to get around this:
Hack the htc message app to provide a fake user agent
or
Phone O2 customer service a lot and complain until they get off their dumb asses and add a filter in their mms servers to recognise the hero (probably a 2 minute job)
I haven't phoned yet, but I plan on doing that tomorrow.

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kadison said:
I don't have to do this, PM me your MMS settings and i'll compare them to mine.
Click to expand...
Click to collapse
These are mine...
Internet
Name: O2 MOBILE WEB
APN: mobile.o2.co.uk
Proxy: <Not Set>
Port: <Not Set>
Username: O2web (or bypass if I was full speed no image reduction mobile internet)
Password: Password (this is default, I don't change it)
Server: <Not Set>
MMSC: <Not Set>
MMS proxy: <Not Set>
MMS port: <Not Set>
MMS protocol: WAP 2.0
MCC: 234
MNC: 10
APN type: default
MMS
Name: O2 MMS Postpay
APN: wap.o2.co.uk
Proxy: <Not Set>
Port: <Not Set>
Username: O2wap
Password: Password (this is default, I don't change it)
Server: <Not Set>
MMSC: http://mmsc.mms.o2.co.uk:8002
MMS proxy: 193.113.200.195
MMS port: 8080
MMS protocol: WAP 2.0
MCC: 234
MNC: 10
APN type: mms
My Amended Internet (seems to work to do both)
Name: O2 MOBILE WEB
APN: wap.o2.co.uk
Proxy: <Not Set>
Port: <Not Set>
Username: O2wap
Password: Password (this is default, I don't change it)
Server: <Not Set>
MMSC: http://mmsc.mms.o2.co.uk:8002
MMS proxy: 193.113.200.195
MMS port: 8080
MMS protocol: WAP 2.0
MCC: 234
MNC: 10
APN type: default
If I use the above setting it seems to work fine. The only problem is the pictures now when I'm on the internet are grainy. I'd like to get MMS working even when using the bypass username.

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These are mine...
Internet
Name: Vodafone GPRS(wapgateway)
APN: wap.vodafone.co.uk
Proxy: 212.183.137.12
Port: 9201
Username:[email protected]
Password: wap
Server: <Not Set>
MMSC: <Not Set>
MMS proxy: <Not Set>
MMS port: <Not Set>
MMS protocol: WAP 2.0
MCC: 234
MNC: 15
APN type: wapgateway
MMS
Name: vodafone MMS
APN: wap.vodafone.co.uk
Proxy: <Not Set>
Port: <Not Set>
Username: wap
Password: wap
Server: <Not Set>
MMSC: http://mms.vodafone.co.uk/servlets/mms
MMS proxy: 212.183.137.012
MMS port: 8799
MMS protocol: WAP 2.0
MCC: 234
MNC: 15
APN type: mms
These are the settings that the Hero picked up automatically, with the searches I have done they seem to be correct, unless someone else knows different ones.
Thanks for all the imput from everyone.

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nicelad_uk said:
My Amended Internet (seems to work to do both)
Name: O2 MOBILE WEB
APN: wap.o2.co.uk
If I use the above setting it seems to work fine. The only problem is the pictures now when I'm on the internet are grainy. I'd like to get MMS working even when using the bypass username.
Click to expand...
Click to collapse
I assume you know why they are grainy? (and are putting up with it so you can get MMS)

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How massively irritating... after updating to the new ROM I have to turn off mobile internet to send MMS messages too. Arrrrgh!!

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FIXED!!!
I wrote over the ROM with the original, unedited 2.73.405.5 ROM provided by Modaco
Forgot to do a wipe, but all seems ok
Still using the same updated radio (63.18.55.06EU_6.35.06.18)
Can now send MMS without having to disable mobile data
(Still low resolution due to O2, but other networks should be fine)

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Just an update for those interested... I rang O2 about the small MMS images, and got quite a helpful chap who emailed the customer feedback team about getting the Hero's credentials inputted onto the O2 MMS server.
I don't live in hope of a fix for this yet, but if enough O2 Hero users tell them about the problem, hopefully they will do something about it. It can't be a difficult or time comsuming job surely...

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Hi Kadison, I took your advise and installed the Generic 2.73.405.5 enhansted rom and as like yourself I can now sent and receive mms picture messages as per nomal. I glad that this has sorted the matter out but I hope that paul will have a look at this as I really liked using the 2.2 rom. So much for thinking that it was a vodafone problem.

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nicelad_uk said:
These are mine...
Internet
Name: O2 MOBILE WEB
APN: mobile.o2.co.uk
Proxy: <Not Set>
Port: <Not Set>
Username: O2web (or bypass if I was full speed no image reduction mobile internet)
Password: Password (this is default, I don't change it)
Server: <Not Set>
MMSC: <Not Set>
MMS proxy: <Not Set>
MMS port: <Not Set>
MMS protocol: WAP 2.0
MCC: 234
MNC: 10
APN type: default
MMS
Name: O2 MMS Postpay
APN: wap.o2.co.uk
Proxy: <Not Set>
Port: <Not Set>
Username: O2wap
Password: Password (this is default, I don't change it)
Server: <Not Set>
MMSC: http://mmsc.mms.o2.co.uk:8002
MMS proxy: 193.113.200.195
MMS port: 8080
MMS protocol: WAP 2.0
MCC: 234
MNC: 10
APN type: mms
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Click to collapse
thank you every1 for your help.
using the above sttings i have finally got the mms to work. however i do have to stop normal data and then download mms and the re activate the data. got a widget set-up on home page to do this. same for when sending. need o2 to sort out the 2kb receiving now
and also anyway we can send larger pics. currently hero re sizes/compresses to around 25k. we have up to 300k to send. seems just unfair
wonder if paul at modaco.com can, in any way, address these issue in next rom updates?
that's both for higher sending pic size and also receiving. we need to spoof o2 in believing we have another phone supported by them like xda orbit 2 and not a htc hero

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I can receive mms but there is a download button in the mms... once i click on it, it downloads it but i dont know where it is stored... help