Help with A-key Htc Pro - Touch Pro CDMA

Hi i change my sprint touch pro prl to a local provider but when i went to activate the phone they ask me about the A-Key 16 digit number;which i can't retrieve from the phone after dialing ##2539# it displays A-KEY which is in blank however it allows to edit the A-Key value,I read on other forums that this phone doesn't use A key instead it use Meid for authentication its a Htc Pro Raphael 800
Need some help Thanks

Is your local provider GSM or CDMA, which one is it.

Did I miss something where they said the carrier was GSM, even a hint at it?
You can use all zeros, except for the Checksum value will still be dependent on your ESN.
They probably want to know the AKEY atleast to prevent cl0ning of your MEID and ther information.
Wanna send me the last three bytes of your pESN? It should be safe since it isn't unique or easily reversed. I'll PM you your zero A-KEY.
BTW: You shouldn't be able to read the A-KEY out of a phone, you are at the A-KEY entry screen...

as far as i know the A key is used for data mainly - i think it stands for authentication key -
on alltel i dont have an A key my friend on verizon does. his data will not work with out the a-key. he had to call them and then then he did a *228 and did the option to activate his phone what then put in his a-key.
i would try *228 and then see if it puts in the a-key that or find some on on sprint and see if they have an akey if they dont then u dont need one and just leave it blank

How would you know if there is an AKEY?
How would you know if the active Sprint Pro has an akey programmed into it? I'm looking at a Pro right now, and I don't know how you would read out an AKEY, the AKEY menu will never show you the existng AKEY or tell you if there is one programmed... It's my understanding you also can't read it out via Workshop either. By specification, the AKEY is supposed to be placed into the phone in such a way as to prevent you from reading it out... it's an anti-cl0ning thing.
As far as the AKEY being mainly used for data... it's up to the carrier to determine how the AKEY is used, all calls - some calls - data... As far as your friends situation, are you sure that the *228 didn't fix the data issue ofcourse having an AKEY would also be important if the carrier uses it.
Does anyone out there have memory addresses for reading the AKEY via Workshop on a TreoPro that they are willing to share?
I don't want to sound rude, just trying to make sure everyone has the right information.

Related

I'm stuck in boot screen (updating ROM)

I've since solved my boot screen issue. I've installed :
dcd 3.2.5
Titan_Radio_ROM_3.42.30
dcd USCC Carrier 20080801
I have no data connection, I deleted it says my username and password are incorrect. I've tried every combination of my 10digit number and uss.net that I can think of. I've also reinstalled the uscc carrier cab, did the *228 and a soft reset. I can connect for 2 kilobyts then after that I can't connect. I'm not finding much on these forums to help me out. Does anyone have any ideas?
additional info
Sorry, the phone is a USCC 6800
hey just to let you know I have the 6900 and I dial #777 not sure if u wanna try that
I've had the same problem everytime I change ROMS. I have Verizon and found after I've "activated" the phone using the *228 then option 1, I then do *228 and option 2 (update my roaming capabilitys). That has always enabled my data connection.
kmanuel74 said:
I've had the same problem everytime I change ROMS. I have Verizon and found after I've "activated" the phone using the *228 then option 1, I then do *228 and option 2 (update my roaming capabilitys). That has always enabled my data connection.
Click to expand...
Click to collapse
If that doesnt work and you have an old cell phone around you can swap the ESN's on VZW's web site under customer service. When you do this you reset all the security information for the handset. I find this way to be the quickest method that has never failed. I use it so much I have the other ESN almost memorized!~
Scott
k3an said:
I've since solved my boot screen issue. I've installed :
dcd 3.2.5
Titan_Radio_ROM_3.42.30
dcd USCC Carrier 20080801
I have no data connection, I deleted it says my username and password are incorrect. I've tried every combination of my 10digit number and uss.net that I can think of. I've also reinstalled the uscc carrier cab, did the *228 and a soft reset. I can connect for 2 kilobyts then after that I can't connect. I'm not finding much on these forums to help me out. Does anyone have any ideas?
Click to expand...
Click to collapse
Run EPST and make sure that your PPP user name and password in there are correct.
If you didn't back up your phone's programming with QPST before and after flashing there is a chance that your EPST information is corrupt which would cause data to not work.
You will need your SPC/MSL in order to access EPST. You can try 000000 if nothing else works, and if it is 000000, you will need to set it back to the correct SPC/MSL otherwise *228 won't properly update your phone. Also USCC doesn't offer an option 1 or 2 after dialing *228, they don't have an OTA reprogramming of their phone.
If those changes don't work, you can try posting your entire EPST on here (removing any personal info, i.e. phone #, ESN, etc) and one of us USCC folks can compare it to ours and let you know what other areas look corrupt.
This is the one downside to USCC customers, we have to take extra steps while programming our phones to get them up and running, luckily it's a one time thing, once the phone is flashed the first time, these settings stick.
BTC

Waiting for a DMU reset...

Downgraded back to VZW stock rom...lost voice and data connection.
Voice was easy to get back - got a new a-key
But losing data was a little strange - called tech support, tried a bunch of different things. Issue was a "wrong username and password". Strange thing was that even after entering the correct username and password, it wasnt saving it
So tech put in a support ticket regarding dmu reset and maybe some other stuff....have to wait 24-72 hours
I'm wondering if I should just exchange the phone (I still have 3 weeks left in the return/exchange period)
Is this a common issue when going back to a stock rom? I read in the wiki about connection problems but those arent really what I'm experiencing.
And yes, I took note of my EPST settings - they never got erased
One interesting thing I noticed by downgrading is that the warranty date code gets reset to the date you downgrade...
What's your PRI version in Device Information?
gc14 said:
What's your PRI version in Device Information?
Click to expand...
Click to collapse
PRI version: 1.35_002
Hmm...weird you'd need a DMU reset then...
I even tried deleting the data connection setting that is automatically generated and creating a new one. The new one was able to store my username and password, yet I still got the incorrect username/password message when connecting.
It seems there is definitely a problem on their end, though I dont know why the data account that is created on my phone when I program it is not storing any username or password.
I'm just going to chock it up to a problem on their end that I hope they can resolve soon.
Have you tried having them completely remove data features from your account, then add them again? This sometimes addresses data connection issues.
Though I'm still not sure a DMU reset is necessary in your case, we can check just to be sure. Go into EPST (make sure you choose Edit, not View), and navigate to M.IP Default Profile. Take a look at the AAA Shared Secret, and HA Shared Secret fields. Are they blank or do you have encrypted values?
Next, navigate to Security (still in EPST), and take a look at the HDR AN AUTH Password and PPP PASSWORD fields. Are they blank or do you have encrypted values?
Tech support removed my data plan and re-instated it with no resolution.
As far as those settings you asked me to check:
AAA Shared Secret and HA Shared Secret fields are both blank
HDR AN AUTH Password and PPP PASSWORD fields are both blank
Is this a really bad thing? Can I fix it myself or will a DMU reset resolve these?
BTW, I really appreciate your help on this. Heading to Boston next week for a convention for a few days and really need data in case some of the presentations are not stimulating enough for me
Did you recently attempt to flash a Sprint update? Maybe for a radio? Did you run any PPST programs? If not, I have no idea how your DMU keys were erased, but yes, if they're blank...the only way to fix it is with a DMU reset. Once Verizon issues the reset your data will be good to go for your convention.
Where's the convention?
gc14 said:
Did you recently attempt to flash a Sprint update? Maybe for a radio? Did you run any PPST programs? If not, I have no idea how your DMU keys were erased, but yes, if they're blank...the only way to fix it is with a DMU reset. Once Verizon issues the reset your data will be good to go for your convention.
Where's the convention?
Click to expand...
Click to collapse
No sprint update....flashed back to everything Verizon - ROM and radio. Have no idea what PPST programs are so I dont think I ran any
From doing some more reading, it appears that a DMU reset is should only take a few minutes...dont know why I was told 1-3 days. I'm going to call again now and see if I can talk to someone who knows what to do.
Can I also do this by activating an old phone and then re-activating my 6800?
Convention is mainly in the Boston Convention & Exhibition Center, though some stuff is taking place in some of the surrounding hotels.
Yeah I'd call back. A tech who knows what they're doing can do it in about 30 minutes usually.
You staying at the Seaport?
gc14 said:
Yeah I'd call back. A tech who knows what they're doing can do it in about 30 minutes usually.
You staying at the Seaport?
Click to expand...
Click to collapse
No - they were all booked up. Got a place at the Hyatt
So I just got off the phone with tech - they suggested just getting another phone as they think its a problem with the phone itself
I'm going to try activating my old phone and then reactivating the 6800 again
Lol some of them really are just plain morons I swear. The DMU reset will definitely fix your problem, it's just the matter of finding someone who's competent.
Let me know how the reactivating goes.
gc14 said:
Lol some of them really are just plain morons I swear. The DMU reset will definitely fix your problem, it's just the matter of finding someone who's competent.
Let me know how the reactivating goes.
Click to expand...
Click to collapse
I know - I was joking with the level 2 technician about how its a crap shoot who you get on the phone, only because he wanted to try some other things that the last person didnt try. Also, the last person never submitted a trouble ticket like she said she would so it was a good thing I called, otherwise I'd be waiting a very long time.
Now just when I thought I found someone who knew what they were doing, he goes on to tell me that a DMU reset wouldnt fix the problem I was having. I wasnt going to argue with him, though I wanted to provide him some sites like this one for him to learn from but what are you going to do. I figure I would try the de-activate/re-activate thing first....
It worked! At first those EPST fields were still blank after programming with option 1 - I then tried option 2 and it filled those fields up with garbage
So now I'm back in business after following recommendations you guys made and not listening to the people that should know what to do
Thanx GC again for all your help!!!
BTW - the username/password in the connection settings is still blank but I can connect to the internet. Dont know if that matters or not
It worked! At first those EPST fields were still blank after programming with option 1 - I then tried option 2 and it filled those fields up with garbage
So now I'm back in business after following recommendations you guys made and not listening to the people that should know what to do
Thanx GC again for all your help!!!
BTW - the username/password in the connection settings is still blank but I can connect to the internet. Dont know if that matters or not
Click to expand...
Click to collapse
Hmmm deactivating/reactivating seemed to have reset your DMU keys. Did you activate an old non-smartphone....or was it a smartphone?
Either way, glad to hear you're back in business. The "garbage" is your encrypted DMU values set by your DMU public key. They authenticate you to the data network.
The username/password in connection settings can be blank, it's fine. Once you authenticate once, your DMU values are actually communicating your username/password. I bet if you look in EPST again, under Security, your HDR AN AUTH Password field is now encrypted too.
gc14 said:
Hmmm deactivating/reactivating seemed to have reset your DMU keys. Did you activate an old non-smartphone....or was it a smartphone?
Either way, glad to hear you're back in business. The "garbage" is your encrypted DMU values set by your DMU public key. They authenticate you to the data network.
The username/password in connection settings can be blank, it's fine. Once you authenticate once, your DMU values are actually communicating your username/password. I bet if you look in EPST again, under Security, your HDR AN AUTH Password field is now encrypted too.
Click to expand...
Click to collapse
Yep
The old phone I activated was a LG VX8600 (regular phone). In doing so I had to remove the data plan. Then when I went back to activate the XV6800 I added it again
I wish technicians would all be on the same page and each one would know the same thing. I even asked the guy if deactivating and reactivate would solve it (just to test their knowledge) and he gave me some bull on how it wouldnt since the problem is likely a hardware failure on my phone
I'm also waiting on a DMU reset. I have PRI 2.01_011 with a Alltel 6800 on VZW. I was getting Error Code 11 PPP Connection Error. and username password wrong. Already set the security to [email protected] and password to vzw and cleared out the two keys in M.IO profile in EPST.
Waiting for data is painfull.
acidone said:
I'm also waiting on a DMU reset. I have PRI 2.01_011 with a Alltel 6800 on VZW. I was getting Error Code 11 PPP Connection Error. and username password wrong. Already set the security to [email protected] and password to vzw and cleared out the two keys in M.IO profile in EPST.
Waiting for data is painfull.
Click to expand...
Click to collapse
if you have an old phone laying around, dont bother waiting for them.
Just log into your vzw online account, activate the old phone on your number wait a little bit and then activate your 6800 again on that same number
DMU will be reset
Sorry could you define a little bit? Also didn't have to do and *228 to the 6800 once you reactivated it correct?
-1
acidone said:
Sorry could you define a little bit? Also didn't have to do and *228 to the 6800 once you reactivated it correct?
-1
Click to expand...
Click to collapse
log into your vzw account online (if you dont have one, create one). Under the "My Services" tab, click on "My Phone". Select the number for your phone (only if you have more than one line on your account - otherwise it should listed there right off the bat) and then select the link that says "Activate Phone"
This will allow you to deactivate your 6800 while you activate the line to another phone you have. Obviously this only works if you have another phone that works on verizon's network.
If you do have another phone you can use, just follow the instructions after clicking the "Activate Phone" link.
It will automatically deactivate your 6800 and activate the other phone. In doing so, you may have to remove the data plan if you had it for the 6800 if the other phone you are activating cant use it. Dont worry about it since we'll put it back later.
Once your extra phone is activated on your line, wait 5-10 minutes and do *228 to program your phone (I was able to do it right away). Test out the newly activated phone to make sure it works correctly as well as making sure the 6800 does not work anymore
Once you've confirmed all that, repeat the entire process, this time activating your 6800 again. You'll be given the option to add a data plan - do so if you choose.
Once you get it activated, do the *228 to program it.
I wasnt able to get everything working again until I did *228 #2 option - the #1 option didnt do anything for me.
I should mention that I did a hard reboot and pretty much started from scratch - in doing so, the deactivation/reactivation worked flawlessly.
Also, I had a vzw phone, not an alltel one, so I cant guarantee that this method will work.
GC or another experienced member may be able to give more insight into this
Thanks for all that info. Just wonder how long you waited in between the ESN switch. I can't wait till VZW release that update so I can flash the VZW stock rom and PRI. Hopefully I won't have to do this anymore.
-1

Verizon Network Support can not get rid of my PPP Error 11

Yeap thats right three days with Network Support and they can not figure out why my phones not updating. Anyone else have any ideas before i myself agree with them that it is my equipment and toss it on ebay
It is a Alltel 6800 that has the Opal2.40 loader with the New Verizon 3.57 Update
Any ideas are better than anything i have at this point my mind is tired.
Forgot to mention tech support asked me to go ahead and clear the storage and reflash the verizon update again so i am at Verizon Factory Defaults other than I have changed the SID to match the local Verizon SID
what are you trying to do?
I am just trying to get Data Access for Pics and Video messages as well as Web Access .... The phone works for Voice calls and will send and recieve regular txt but anytime it Dials into #777 it comes back Error 11 PPP Connection Error
I have went into the ESPT and checked my secuirty and its [email protected] and vzw so thats ok.....the techs say that my phone is not updating its key its been soft reset and hard reset more times in the past 3 days than i have had sexual relations with anyone other than myself
well lets solve one problem at a time. first, the sexual relations issue. go get yourself laid a bunch of times and then we can continue working on your phone.
i'm not sure about this MyMDN business, but your mdn is your phone number. your credentials for the data connections should be your 10 digit phone number:
##########@vzw3q.com
password is vzw.
also, check your vzw mdn registry key and make sure it is set to your 10 digit phone number
[HKLM\Software\Arcsoft\Arcsoft MMS UA\Config\mm1\wspheader]
X-VzW-MDN should be your number
I'm married...think thats my problem on the first one someone told me the ring goes on the nice things about her go away
yes my phone number is what i ment by mdn @vzw3g.com
also i am a newbie on the registry so i will have to report back to you on that when i have time to download the software for the registry
ok i followed HKLM\Software\Arcsoft\Arcsoft MMS UA\Config\mm1\wspheader] and i have no entry for X VzW MDN
I have
Accept
Accept-Charset
Accept-Language-
User-Agent
x-wap-profile
Since that phone was Alltel to start, has Verizon ADDED that ESN to their database??? Most likely they haven't..... The ESN is the Equipment Identification Number. My understanding is that it gets sent when a data connection is initiated. The MDN(Mobile Directory Number)@vzw3g.com will work but I suspect the ESN is not validating.....
EDIT - Humm, I didnt even see your response above.... So add the Key above and see what happens....
Here's what that section should look like...
"User-Agent"="utstar68kv1"
"Accept"="application/vnd.wap.multipart.related"
"x-wap-profile"="http://uaprof.vtext.com/utstar/xv68k/xv68k.xml"
"X-VzW-MDN"="your 10 digit cell number"
"Accept-Charset"="us-ascii;utf-8;iso-10646-ucs-2;iso-8859-1;gb2312;gb13000"
"Accept-Language"="en"
...
yea i spent all of last week waiting on the to validate the ESN which they finally did waiting long enough is the key it just took them a while to get the ESN in the system and show a VX6800 and set-up all the "pervision" to match my phone (i know that is off in spelling)
Ok I added that string into the reg and did a soft reset and check the value to make sure it stayed and it did and I still get error 11
all i needed to enter was my telephone number not the @vzw3g.com on the end correct?
chanderson said:
yea i spent all of last week waiting on the to validate the ESN which they finally did waiting long enough is the key it just took them a while to get the ESN in the system and show a VX6800 and set-up all the "pervision" to match my phone (i know that is off in spelling)
Ok I added that string into the reg and did a soft reset and check the value to make sure it stayed and it did and I still get error 11
all i needed to enter was my telephone number not the @vzw3g.com on the end correct?
Click to expand...
Click to collapse
Here, I made you a cab to add the necessary info minus your cell number since I don't know it..... So here's what you do.
1. go into the registry and delete what you added. Hence - Delete whatever is listed under the WspHeader....
2. Run this cab.
3. Go back to WspHeader and change the X-VzW-MDN key from the 10 X's that I put in to your cell number.... ie: 1234567890, then exit the reg editor and reboot....
EDIT - The info in that cab came straight from MY registry.... Minus my cell number.....
Let us know...
ok cleared the reg...installed cab
reset
changed your xxxxx to my number and still ppp error 11
Have you tried to install DCD's carrier cab? I'd try that next, then reset.....
Get the Verizon carrier cab here
http://dcd1182.n715dp.com/index.php?dir=carriers/&download=dcd+Verizon+Carrier+20081031.cab
are u running a custom rom? try running dcd carrier cab, i have used it to fix a few phones i had switched to different carriers and data didnt work
Ok, quick question as i am new to the flashing never really tried any until now was too scared until Alltel screwed me by selling out.
Can i just put this on my card and run it from inside WM6.1?
Hey, i had this problem in the past. First let me say that i am not an HTC guru like most people here, so research anything i have to say.
Sounds like everything obvious is set correct, take a look in EPST. Dial ##778, select edit (but be careful not to edit anything, if you select view it will not allow you to see the needed information). It will ask for a security code, it is 000000. After it loads select view info, then Security.
The following information should be present.
HDR AN AUTH User Id : [email protected]
HDR AN AUTH Password : encrypted data characters
PPP User ID: encrypted data characters
PPP Password : encrypted data characters
S.IP DUN User name : [email protected]
In my case there were no encrypted data characters in the appropriate places.
The easiest way to resolve it from what i've read is to activate another device on your account then switch back to the desired unit. In my case i had to convice VZ Customer Service to completely reset my account. I believe there's a DMU code somewhere also that has to be 10. Search for PPP error code 11 security and i think you'll find something.
i got
HDR AN AUTH User Id : my#@vzw3g.com
HDR AN AUTH Password: a few numbers looks like my HEX ESN
PPP User ID: my#@vzw3g.com
PPP Password : vzw
S.IP DUN User name : my#@dun.vzw3g.com
I have another phone i could swap too and then swap back....its easy with verizon you just dial *228 and press 3..put in your phone number and last four of your ssn and your done
tried the swapping of the equipment and that didnt work...it did however get on line one time and i closed it and tried to connect again just to get the Error 11 again
Search for PPP error code 11 security, choose the "waiting for a dmu reset", i don't know how to embed it. That thread contains what i did to correct my problem.
Maybe the they are verizon specific, but your settings do not match mine nor any other xv6800 i have owned.
I have an idea, follow the instructions for the TP and getting EVDO on it.
Don't try this until you ask a few people first.
I have an idea, follow the instructions for the TP and getting EVDO on it.
Don't try this until you ask a few people first.
ok...here is my update on status...
Still no Data, BUT
When i was on the VZW Update ROM i had info in the following fields
HDR AN AUTH Password:
PPP Password
also
in the MIP default i had data under
AAA Shared Secret, and HA Shared Secret
NOW I used the latest dcd_titan_3.3.4.exe and I have nothing in these spots except 0000..ect under HDR AN AUTH Password
i went back to my LG 5500 and took allllll data off of my account waited like 4 hours and swapped back and still nothing.
only thing now is i think i will go back to the VZW Rom and call for a DMU reset and beg some more
I had the exact same problem after flashing to DCD 3.2.6. I had to call Verizon and have them generate a new A-key (26 digits).
You might have to call back a bunch of times or press the rep you get to generate the key for you (any of them can, they just don't know how).
Not sure why a new A-key would fix that problem, but I fought with it for quite a few days before finally getting it figured out. The data has worked flawlessly on my phone ever since.
Post back if this works if you would.

NO DATA!

So I got an eris from my buddy and was never able to activate it thru *228 but was able to get my phone number on it by going into ##778 and inputting my number. I wanted data so was messing around trying to figure out what i needed to change and i have nothing in any password boxes for HDR AN AUTH or PPP.
When I go into my phone settings my mobile network always says turning on.
u gotta activate the phone.
thats the only way i kno of a fix
so if *228 isnt working how would i go about doing that?
log in to vzw online..type in the esn and BAM! automatic activation
haha, when i do that it says its already activated
wait..are u trying to get a data plan with no data plan activated on the acct?
lol, nope, got a data plan, got the esn on my account- literally have my phone number on the phone and can call, text just no data and have never been able to do *228 to program the phone
call up vzw tech support, ur problem will be fixed in 10min.
So verizon said my phones esn is active on another line, the friend i got it from had it on pageplus and i just had pageplus check the esn and they say its clear...any ideas or am i just out of luck
try to get in contact with pageplus and have them remove it from the acct..and then 3way vzw and have them confirm it..
other than that..i have no idea what would work for u.
this is a provider issue now..nothing we can do here.

Need help with qxdm phone flashed to metro.

I have a 3vo flashed to metro and I'm having trouble getting it to connect to 3g. The place that flashed the phone did not repair the meid. But I'm not sure if they wrote a esn from a non 3g phone to mine when they houdinied it. When I read the nv items on qxdm the esn shows up but the checksum and eveywhere else is zeroed out. Di those need to match? Anyone familiar with this process please help I'm in a 3g area but cannot connect. And this 1x ia killing me. I just paid my bill and don't wanna go to boost if I don't have to. Thanks in advance
Shot from my Shoot3Rvo
Disclaimer, I'm not an expert and I have only done a handful of clones and conversions to other networks.
First does your phone make calls? If so meid/esn are ok. Since you have 1x that also shows your meid/esn are ok too.
You don't have 3G because they didn't enter the server information correctly or your HA Password or AAA pasword are wrong. Take the phone back and have them figure it out. I've always done it with a donor phone that worked completely on the network and I just copied over all the information with qpst or cdmaws to the new phone. Newer phones hide the HA and AAA passwords so using qpst/cdmaws cant retrieve them. If the donor phone is an android phone your can get the passwords using adb, logcat and go into ##data# and access the HA/aaa fields and the go back and search logcat for the passwords.
Start searching forums for retrieving HA/AAA passwords for the EVO 3D and also general activating on Boost/Cricket process. The process would be the same except with Metro you may not have to repair meid because their is houdini to insert the meid into the database. Find out what the programming settings are supposed to be and check them with qpst/service programming or go into ##data# check them there.
Good luck and happy reading.
Sweet thanks the the best feedback that I have recieved. The way the guides show is that for metro that the ha and spi are supposed to be the msl code but I have tried that among others. So maybe I need to be using the msl code that was used for the phone they houdini with. I don't know to much about using qxdm but the areas I do scan for meid and esn are all zeros or 0xFFFFFFF is that normal.
Shot from my Shoot3Rvo

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