Yesterday i bought a HTC Hero (my first one). When i turned it on and toke a good look at the starting screen (the one that says Hero, and HTC), i found a white pixel, probably dead or something. I went back to the store to get a new phone. This was not a problem at all and i got a new Hero. Now again, when i turned on the phone and toke a good look at the black screen, i also found 2 pixels with a other wierd problem:
The pixels also turned out white when i looked at them in a specifica angle. Just to be clear, i am watching on a black screen (starting screen). If you look at the screen and not in a specific angle i cant spot the pixels directly, but when i tilt over the phone slightly they show up and are 2 little white dots.
After i found out i downloaded the Detect Dead Pixel app. This app can create a black screen, the same screen as the home screen. When i use this app to spot the pixels again they are way less visible than on the home screen... I can spot 1 of them a little bit if i look at the screen in a certain angle and i can see a little dot, but i cant see them that good as on the home screen. They are not visible on other colors, only black.
I really dont know what to do with the phone now ... does anyone know what this is? im a bit concerned. Thanks!
After a bit more research on my phone i firugred that the dots really arent that visible. Maybe its just dust under the screen? When i put on a black screen using some kind of Android app i can not spot them. If the pixel is lazy or dead it should be clearly visible on a black screen right? for the lazy one then.
Anyway, i spotted a other problem on a black screen:
A brighter spot on the top part of the screen (like someone is pressing on it a little bit). Is this a problem ? im deciding if i should return the phone again..
Well its entirely upto you mate - i dont know what contract you've taken out but you may have that phone for 2 years. If your not entirely happy with it i'd take it back while you still can.
Issues with the screens rarely correct themselves.
My first Hero had around 10 dead pixels and i got it replaced as i wasn't happy with it. I now have one with a perfect screen and i'm really happy with it!
Well i just returned to the store and got another phone. This is the 3th one, and it still has problems, even more then the previous ones ....
On the boot screen there are about 10 very very tiny white wierd points visible ... im getting a bit frustrated here. What is this with all the screen problems ? :S
looks like they got a bad batch in your shop... have you considered powering up the phone while you are still in the store? might save you same time and way...
kendong2 said:
looks like they got a bad batch in your shop... have you considered powering up the phone while you are still in the store? might save you same time and way...
Click to expand...
Click to collapse
I have done that, but as i said, its only really visible in a dark room with screen brightness on 100%. I have checked the phone in the store and it just wasnt visible. When i checked the screen in a complete dark room i spotted the little things again. Looks more like dust to me =\
If your brightness is 100% you should see that one single pixel immediately.
Try making an image in paint (480*320) with a black background and a single white pixel. Open that image on your phone. The dead/lazy pixel should be just as bright as the one you drew.
Also the brighter spot is normal. It's called "backlight bleeding". Every lcd screen has this 'problem'.
They are not clearly visible, i think they are smaller then pixels, but they are countable on the bootup screen. When i tilt the screen them seem to change color (might just be dust). Green etc. I dont know what to think of it, come on. A wrong batch shouldn't be the problem if its dust, then its just a assamblation error. But 3 in a row?
I'm getting a bit pissed
It's dust or a fingerprint blocking a very small subpixel. Can't you just wipe it off? But I suspect very tiny scratches.
idk whether this is possible, but it might be dead subpixels. that would explain why they are smaller than a full pixel...
Does anyone know if that is possible? it sounds like a good explaination. Dead sub pixels could be the problem. They are smaller then pixels, but beg enough to be counted (i can count over 13). Little white dots on a 100% brightness black screen.
It must be dust, its a common question among hero owners. Most of the time the things they see is dust. It would be crazy if all new hero's have up to 10 or 13 dead pixels.
Ok well, here's what happened next:
I returned my phone again, god my cash back, bought a new one at a other store, SAME problem. Swapped it for a new one again, same problem!
Got my money back and i completely changed my mind of buying a Hero.
It is not dust. Its a perfect white dot, and definately some kind of pixel issue.
To bad..
Are you sure you're not being pixel-paranoid?
When reading all of this it sounds mostly like small dust particles under the screen. And looking at the number of phones you have tried, chances are you also got one with a real dead pixel (hot pixel, always on).
But I also think you are obsessed about it. My phone also have one dust thingy somewhere which I found just like you did (pixel tester, black screen). Smaller than pixel and less bright though.
I never notice the thing under normal use, unless I really go searching for it with a black background.
So you might make it bigger than it really is and miss out on a really nice phone.
Then again, we all have our own quality standards and its good yours is a high one!
I have had a tiny dead pizel since I bought my phone. Only really see it on the bootscreen.
I was always more bother by the light you can see coming from under the keys at the bottom and near where the lcd meets the keys.
I also have 3 dead pixels but they aren't that irritating.
I also discovered them when booting up the phone, but for me, they are sea blue (all three)
Maybe it is 2nd hand stuff HTC uses on their phones?
i have about 7 or 8 dead pixels too. it doesn't bother me too much anymore... only notice it in a completly dark room on the boot up screen... probably a common problem with the lcd screen the hero uses
All Hero's have this, or will have it inevitably:
The screen does not connect fully; there is a rubber-border between the glass and the metal frame surrounding the screen.
Look from the right angle, and you can see that there is a small 1/10th mm opening. Dust will come through here, and it will get on the screen.
HTC will wipe it off free of charge of course.
It is NOT a dead pixel; these can be seen from any angle, although the color changes a little but because of the viewing angle.
Call HTC and say you have dust under your screen, they will fix it for you, free of charge.
Related
I bought this phone 2 days ago, new, sealed, free from contract, and so far I love everything about it, except for this problem which I have found only today. I guess It was all the first excitement keeping me to notice earlier.
Like the thread's title says, it's like a perfect pattern across the screen, from edge to edge, consisting in perfect parallel 10-degrees-from-horizontal-oblique stripes. They are very very subtle and only visible on light backgrounds and more from looking from the upper part of the screen down.
Do not confuse them with the pixels matrix, whose density, by the way, is great. They are all right, and the effect described above seems to appear on a layer which is on top of those pixels.
To make an almost perfect comparison, this effect looks almost like the striped background from market.android.com (as seen on a computer), but with more subtle greish on white stripes inclined from right to left, and only like 10 degrees oblique from the horizontal. That is what's making me curious, why is that pattern oblique? If it were straight horizontals or verticals I would have confused them with the pixels arrays, and it would have been bearable. But like they are I can't stop but notice this pattern every time and it annoys me a lot! In GMail, Browser etc... all the apps with plain backgrounds...
It wouldn't appear on any close picture I tried to take, and I guess filming for you to see it isn't a good idea either, because you won't notice it. It's only visible with the naked eye, at a distance closer than 30 cm from the screen. It isn't also a problem of my eyes, because my wife is noticing it too.
Thank for any shared thought.
stnel said:
I bought this phone 2 days ago, new, sealed, free from contract, and so far I love everything about it, except for this problem which I have found only today. I guess It was all the first excitement keeping me to notice earlier.
Like the thread's title says, it's like a perfect pattern across the screen, from edge to edge, consisting in perfect parallel 10-degrees-from-horizontal-oblique stripes. They are very very subtle and only visible on light backgrounds and more from looking from the upper part of the screen down.
Do not confuse them with the pixels matrix, whose density, by the way, is great. They are all right, and the effect described above seems to appear on a layer which is on top of those pixels.
To make an almost perfect comparison, this effect looks almost like the striped background from market.android.com (as seen on a computer), but with more subtle greish on white stripes inclined from right to left, and only like 10 degrees oblique from the horizontal. That is what's making me curious, why is that pattern oblique? If it were straight horizontals or verticals I would have confused them with the pixels arrays, and it would have been bearable. But like they are I can't stop but notice this pattern every time and it annoys me a lot! In GMail, Browser etc... all the apps with plain backgrounds...
It wouldn't appear on any close picture I tried to take, and I guess filming for you to see it isn't a good idea either, because you won't notice it. It's only visible with the naked eye, at a distance closer than 30 cm from the screen. It isn't also a problem of my eyes, because my wife is noticing it too.
Thank for any shared thought.
Click to expand...
Click to collapse
Much better to send you're mobile to the store were you bought it. because as what i have know the problem is the LCD. that is what they called wire stripe or ribbon.... maybe that is the problem. Try it, there is noting to lose.....
I see that too, only on light (white) backgrounds. I thinks it's normal, you may ask your local Sony Ericsson customer service or a phone shop, but I don't think this is a production fault.
On a dark blackground it is purely invisible.
Try it with and without the Bravia engine enabled.
kirbygonzalo said:
Much better to send you're mobile to the store were you bought it. because as what i have know the problem is the LCD. that is what they called wire stripe or ribbon.... maybe that is the problem. Try it, there is noting to lose.....
Click to expand...
Click to collapse
kirbygonzalo, thanks but even googling it I couldn't find anything about wire stripe or ribbon.
sdk16420 said:
I see that too, only on light (white) backgrounds. I thinks it's normal, you may ask your local Sony Ericsson customer service or a phone shop, but I don't think this is a production fault.
On a dark blackground it is purely invisible.
Click to expand...
Click to collapse
sdk16420, thanks for sharing this, It is somehow a relief for me to know I'm not alone in this. Yet, I'll wait until next week to see if I can find more explanations, and then maybe I'll return it for a replace. It's especially bad for me, as I waited a lot to receive the silver one (a week or so), and I don't know if I can find another.
LenAsh said:
Try it with and without the Bravia engine enabled.
Click to expand...
Click to collapse
It doesn't depend on Bravia Engine, unfortunately. It was also the first thing that came into my mind, tried it several times, even with deactivating and rebooting, but the effect is persistent.
Again, it's only visible on light backgrounds, especially white and large ones (browser, gmail, etc). If you read this, please check yours also find some time to post a reply with the result. I would be very grateful.
Thanks!
I have the blue model but i can barely see that pattern with a screen flashlight (on full white) and i don't find it annoying at all in daily use of the phone.
You can check the screen from a new phone in a shop, to see if it looks like yours ... or you have a eagle eye
PS
check softpedia also
I think I can see what you're talking about on my Red Neo but only if I max the screen brightness and look really closesly (like practically inserting the Neo into my eye). 99.99% of the time I don't notice a thing.
I just followed your description and found the same with my neo, so I think it the LCD design. Not an issue to me indeed.
Does anyone have another phone model (e.g. Samsung, HTC) with a LCD touchscreen? Is it also visible on other phones?
sdk16420 said:
Does anyone have another phone model (e.g. Samsung, HTC) with a LCD touchscreen? Is it also visible on other phones?
Click to expand...
Click to collapse
I have a Samsung Galaxy S with SAMOLED, a HTC Desire with S-LCD and an Asus Transformer with IPS LCD, and they all have better screens. The Desire's is the most problem free, whereas the Galaxy S has problems with screen burn-in (or image retention, like some are identifying it, but for me it's still like the old good plasma screen burn-in ), and the Transformer's has light bleeding. But, like I said, when put aside, the Neo's looks the worst.
I don't know if you noticed it already, but it comes with another "feature" that is so annoying: it stays always on auto brightness regardless of the custom level set, maxing that automation on that custom level. It's so annoying, cause it's always too dark for me, and being a "feature" it doesn't have also a switch for that. At least it has for Bravia....
stnel said:
I have a Samsung Galaxy S with SAMOLED, a HTC Desire with S-LCD and an Asus Transformer with IPS LCD, and they all have better screens. The Desire's is the most problem free, whereas the Galaxy S has problems with screen burn-in (or image retention, like some are identifying it, but for me it's still like the old good plasma screen burn-in ), and the Transformer's has light bleeding. But, like I said, when put aside, the Neo's looks the worst.
I don't know if you noticed it already, but it comes with another "feature" that is so annoying: it stays always on auto brightness regardless of the custom level set, maxing that automation on that custom level. It's so annoying, cause it's always too dark for me, and being a "feature" it doesn't have also a switch for that. At least it has for Bravia....
Click to expand...
Click to collapse
When I put brightness on 100%, and hold my finger on the light sensor, I don't see the screen getting darker. What does annoy me is that you can't make the brightness less than about 30%. I use widgetsoid for brightness adjustment, and the screen will only become darker than 30% if I hold my finger on top of the sensor. That sucks. I I want to sacve energy, I have to hold my hand there, while using the phone.
I don't see why people need the brightness that high anyways, aside from in some games with small hard to see details I'm perfectly fine with my brightness set at just 30% or even just 20%...heck I can still use the phone when the brightness is completely off though that does get a little hard to see everything.
SCHUMI_4EVER said:
I don't see why people need the brightness that high anyways, aside from in some games with small hard to see details I'm perfectly fine with my brightness set at just 30% or even just 20%...heck I can still use the phone when the brightness is completely off though that does get a little hard to see everything.
Click to expand...
Click to collapse
I use it a lot outside, and its sunlight legibility isn't as good as SAMOLEDs or others, but that I knew from reviews before the buy. If it wasn't for the problem in this thread, I wouldn't be so harsh on it.
LE I se new posters here. Do you noticed the problem described in the first post? Does it bother you?
Hey guys. Was out and about the other day and was using my phone and as I tilted the phone down out of the glare of the sun I noticed some weird vertical lines on my screen. Each evenly spaced same colour etc.
I can not replicate the effect unless there is large amounts of light or im outside in real light. BEAR IN MIND ITS ONLY VISIBLE AT CERTAIN ANGLES.
The lines don't appear on any pictures or hinder the video. They ar only visible during sunlight.
What im wondering has anybody else got this I will say issue. Or any insight as to what it could be? If there's a problem Carphone warehouse will want to repair it and not give me a swap for a new phone. What light does anyone have to share. Or am I just being paranoid?
My Titan is exactly the same, I think its just the way the screen works and is nothing to worry about.
Hazeno said:
Hey guys. Was out and about the other day and was using my phone and as I tilted the phone down out of the glare of the sun I noticed some weird vertical lines on my screen. Each evenly spaced same colour etc.
I can not replicate the effect unless there is large amounts of light or im outside in real light. BEAR IN MIND ITS ONLY VISIBLE AT CERTAIN ANGLES.
The lines don't appear on any pictures or hinder the video. They ar only visible during sunlight.
What im wondering has anybody else got this I will say issue. Or any insight as to what it could be? If there's a problem Carphone warehouse will want to repair it and not give me a swap for a new phone. What light does anyone have to share. Or am I just being paranoid?
Click to expand...
Click to collapse
I've got mine from Carphone warehouse. Haven't noticed this yet. They will replace it for you within 28 days. Else it goes to HTC for repairs. However, where did you find this sunlight? It's been so gloomy out here. BTW as mentioned above, this could be just the normal screen behaviour. The other two issues with screen that have come up so far are - the pink dot in the middle and grey keys visible on white background. Nothing back from HTC.
Hold your Titan with the screen directly facing you, at about 3/4 arms' length (as in, just sorta normally with your elbow bent a little) under diffuse light, with the phone powered up and the screen off.
Then tilt the phone backwards. As you get about 3/4 of the way back, you might see a regular pattern of thin stripes running up and and down on the screen.
They are not visible when the screen is powered up. I think it's just a normal part of the way the LCD panel works. As an analog, on my Dell Venue Pro, I could see a grid of dots under its AMOLED screen when looking closely at an oblique angle similar to as described above.
I also have a matte finish screen protector on my Titan, which might be making this more pronounced. In any case, it is absolutely *not* happening when the screen is powered up -- even in black areas of the screen.
Hmmm... Maybe it's a future charging grid.
have you guys noticed anything new in regard to htc amaze blue lines. i just go the phone a week ago and i have been noticying the same things. any new info thank.
My Titan also has these blue vertical lines, and it is seen only in daylight with screen off.
I see the same too but I thought it was from my screen protector...
I'v noticed a burn in signs somewhere in the middle of the screen (later I'll take a photo), its looks like a little shadow, darker...
Seen it only when I used RGB screens...
There is something to do (without replacing the screen)?
I'v heard about 2 options, donno how much its safe or will effect:
1. Using Jscreenfix - most for stuck pixels (its not the situation) but maybe it will do something after running few hours
2. Use blank white screen for few hours while the phone is on.
some says with full brightness, some says with low brightness, some says it will burn in the screen and will cause more damage....
Do you have any experiance with these 'methods' or any other tips to get it fix or halfix?
Thanks!
Are you using a non-oem battery? I order one from eBay (yes, I know ugh) and it was a snug fit and caused dark spots on the screen from the pressure.
Mine has a dark spot too, right in the middle of the screen. Looks almost like a shadow. I noticed it the first day I purchased the phone, within 2 minutes of first turning it on so its not burn-in. Its more noticeable for me on white screens like the google search page. I seem to recall one of the many cell phone models I've owned also having this problem. Maybe EVO?
Personally it doesn't bother me but I could see how it would drive others nuts.
I can personally vouch for the jscreenfix when you have issues with stuck pixels, however i dont think it will do anything for a burn in or dead pixel. I had a cluster of 4 or 5 pixels on an old blackberry of mine get stuck and played that jscreenfix for hour or two and it brought them back. But like I said I don't see that helping with a burn in though, if that is your issue.
Here's a picture of this burn-in, bad quality but can't miss the 'shadow' ...
@jrebo - I'm using the original motorola's battery.
Any chance it will 'fix itself' or there is nothing to do?
What about the option of using a white blank screen on with low/high brightness ? will it make it worst or its possible help?
Thanks!
I have a white spot in the middle of my screen and I've been using the oem battery.
Sent from my MB855 using xda premium
Why these dark spots / clouds appears anyway?
Seems like its happening at lots of smartphones...
I have a Nexus One which have a top notification/status bar burn in - maybe because it was on the stock rom with the white bg and set to be shown all the time.
But here its looks different, as you mention - cloud / smoke / dark spots...
Still not sure if keeping the phone on with full white BG will do the job or will **** it up more.... also not sure what brightness should use with this white bg...high or low...
@jrebo - about the replacement battery you bought, after how much time using this non-oem battery you've notice these dark spots ?
I'm considering to buy another battery from ebay (there is no other place here to buy oem batteries for photon) seems like there are some 'OEM' batteris (HF5X) out there with tag price of ~10$, not sure if its real or knockoff and what problem could it cause...
screen burn in can not occure on lcd and plasma displays since there is no phosphorous layer that the colors are being shot through... however there is something similar but its not permanent... pixels of other colors are not releasing there charge so they end up not going back to their neutral state. To cure this issue you get any one of the apps out there that run your screen through random colors every so often or leave the phone off and with no battery for a few days that will get rid of the immage permanence that you see. if that area on your screen is showing a cloud that does not match your current wallpaper than there is some other issue going on. and to cure that i have no clue lol
Some time ago I noticed that, in some very special situations, like under direct and strong artificial/sun light and a particular angle, I'm able to see a couple of small, very faint spots, kinda similar to those left by dried moisture (like a drop of water) underneath the screen. At first I though it was my bad for putting on a wet screen protector, but just the other day I had a look at the device of a friend of mine (no protector wahtsoever), and looking closely I found similar spots, just not two but a single and bigger one. This got me a bit puzzled, so I decided to take a look at a third device, this time a demo unit in a shop, and guess what? Also that one had a similar mark right in the middle of the screen.
Now, not that this bothers me much, since you can't actually see it unless you really try (I can't even catch it with a camera), but I'd love to know from you guys if this is a common "flaw" or I just happened to grab a "flawed" handful of devices...
Yup, I have these dark patches. You can see them sometimes if you look at a particular angle when the phone is booting up. I can't see them any other time though
I can see dark patches when the screen is dimmed, especially at night, I can't see it any other times, Nokia returned it to me because they couldn't see it. So they asked to send it in again, it took them ten days to just flash a ROM....I was pissed as it is.
When the Display is off I can sometimes see some "blacker" areas on the screen. According to Nokia These are splices where the glass is somehow glued to the display.
Thank you guys, at least I feel a little better about it now...anyway it still puzzles me how this is the first device I own in years with this kind of issue, and I really had many, both resistive and capacitive, with or without gorilla and even made of plastic. I mean this isn't really a flaw, but knowing it's there annoys me. Damn, maybe I should really just stop being so OCD with my devices, it hurts
vnvman said:
Thank you guys, at least I feel a little better about it now...anyway it still puzzles me how this is the first device I own in years with this kind of issue, and I really had many, both resistive and capacitive, with or without gorilla and even made of plastic. I mean this isn't really a flaw, but knowing it's there annoys me. Damn, maybe I should really just stop being so OCD with my devices, it hurts
Click to expand...
Click to collapse
I still would class it as a fault, it makes my eyes burn.
Are you speaking about the spots which are visible in the dark if the screen is black?
I saw them when I did my screen black in diagnostics app - lcd test.
So I took a picture of "black" screen with long exposure (iso 400, 30 seconds exposure) and show it in nokia care service. Week after I got new display
load"" said:
Are you speaking about the spots which are visible in the dark if the screen is black?
I saw them when I did my screen black in diagnostics app - lcd test.
So I took a picture of "black" screen with long exposure (iso 400, 30 seconds exposure) and show it in nokia care service. Week after I got new display
Click to expand...
Click to collapse
Actually those aren't really "spots", it's some sort of light leak that all amoled devices have when displaying plain black: even if all the leds are supposed to be off there's still some electricity going through them. I had that on all of my amoled devices, on my Desire, on my SGS2 and on my Omnia W as well, it doesn't look that great but it's fine I guess. Weird that you still managed to get the screen replaced, maybe your unit actually had some excessive light leak.
Here I'm talking about a different thing, given that you have them you should be able to see those spots I described even with the device completely off if you keep it under a strong light and at the right angle.
vnvman said:
Actually those aren't really "spots", it's some sort of light leak that all amoled devices have when displaying plain black: even if all the leds are supposed to be off there's still some electricity going through them. I had that on all of my amoled devices, on my Desire, on my SGS2 and on my Omnia W as well, it doesn't look that great but it's fine I guess. Weird that you still managed to get the screen replaced, maybe your unit actually had some excessive light leak.
Here I'm talking about a different thing, given that you have them you should be able to see those spots I described even with the device completely off if you keep it under a strong light and at the right angle.
Click to expand...
Click to collapse
Can't reproduce that. I look closely but see nothing special.
Though, as Russian proverb says - the less you know the stronger you sleep
Here is a picture of screen with the spots I was posting about.
So, if anyone have scratched screen as I had, it is a good reason to get repair
PS note that picture was taken with long exposure. Actually my eyes need to get used to darkness to see glow.
load"" said:
Can't reproduce that. I look closely but see nothing special.
Though, as Russian proverb says - the less you know the stronger you sleep
Here is a picture of screen with the spots I was posting about.
So, if anyone have scratched screen as I had, it is a good reason to get repair
PS note that picture was taken with long exposure. Actually my eyes need to get used to darkness to see glow.
Click to expand...
Click to collapse
Yeah that's it, the good old light leak
Anyway the picture you took being overexposed gives the impression of a huge issue, so I guess they replaced the screen right after looking at that, even tho in normal darkness conditions it's definitely not so annoying. Good for you that you managed to get it replaced anyway
lol a 30 second exposure will bring out the worst of the display. I can understand they replaced it after showing that image that sort of tricks them because it will never be even close to that visible to the naked eye.
Completely normal for AMOLED displays.
Hi,
I just received a new S3, and I'm noticing what I would call a couple of dead pixels: on a white screen (but also red & green, on blue it is not noticeable/ I cannot judge) at any brightness, there are two distincs points (I would say, pixels) that remains black.
When magnifying the zone with a lens, I can notice the defect is circular with the size of few pixels (<10) with lower luminosity then the rest of the display, with the center emitting no light.
Anyone with the same experience? How this is evolving with time: starts working? worsen?
One pixel is towards the border and just the second (in the center) bothers, but effect is very small and noticeable only when you know it is there.
I took the phone on Amazon, so with great flexibility for returning it, but I got it on .de (and I'm living in .fr) because of the great price (359€) and it is a bit annoying returning it.
Thanks for the feedbacks
Giorgio
Use search read identical post on this very section .
jje
I ve has 4 S3's, all brand new, 2 out of the 4 had dead pixels.
the one i currently have is dead pixel free, i cannot stand a dead pixel.
My solution to a stuck pixel
About Dead/Stuck pixel on OLED Device Display
I have a S3 GT-9300 that I use daily, the other day I dropped it on a hard surface and a single shiny green stuck pixel appeared on the bottom left corner of the display, it was a bit of an eye sore really, But I'll share my simple FIX if its a related problem like mine was*I thought if the drop caused it, then a related solution may fix it, so I simple activated display and went to the home page.then I turned the display facing my palm and held the device carefully at the top end and slapped it several times hard into the palm of my hand where the pixel problem area was. then stuck pixel went away...
I hope this works for you too*
@^
Well, that's certainly one of a kind....
So noob, just send it back. No biggie It's Samsung's fault for having appalling build quality. So just go into the store and scream your head off till you get a new one, or preferably an s4 for inconveniences.