on warrenty, 2.1 void? - Droid Eris Q&A, Help & Troubleshooting

ok my track ball wont go down... im past 30 days but i guess i have a 1 year warrenty that comes with it. since my ball wont go down i cant properly use my recovery menu. or half my apps -.-"... well my main question is if im at 2.1root can i return it like that or will they notice ive been playing with it and ill be stuck.. please reply my dad planned on taking me for tomarrow n i need to know if i should downgrade or whatever
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Palmbxr said:
ok my track ball wont go down... im past 30 days but i guess i have a 1 year warrenty that comes with it. since my ball wont go down i cant properly use my recovery menu. or half my apps -.-"... well my main question is if im at 2.1root can i return it like that or will they notice ive been playing with it and ill be stuck.. please reply my dad planned on taking me for tomarrow n i need to know if i should downgrade or whatever
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Click to expand...
Click to collapse
There is a chance that they would notice, but if it's simply the trackball that's problematic, I doubt they'll go into your system info that much.
Option A.) Downgrade and don't risk it (your getting a new phone most likely anyway if it is truly broken.
Option B.) Take the new weather/clock widget and other stuff that is obviously from 2.1 off your home screen(s), and try to use the ones that look like they are from 1.5. That would be enough to trick a random person who doesn't have any experience with an eris I would think...

I would recommend calling customer support. They don't ask that many questions. Just, if its rooted, restore to 1.5 using jcase's method.

thanks alot so its possable to downgrade without needing my trackball to go down?? lmao

hmm... does anyone know if this is a problem with 2.1 in general? I'm still on 2.1leak (dont want to upgrade to anything else in fear that leak will be able to root before whatever i upgrade to) and my ball wont go down.
I was going to go into verizon tomorrow to get it replaced so i could go root instead... but if anyone thinks that's a bad idea let me know.

ur track ball won't go down either?
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yep, I just went to the verizon store, a new unit is being sent to me in a couple days.
but,back on topic. I'm fairly certain 2.1 voided the warranty over the air. When i went to go in to get a replacement unit, they couldn't figure out why my phone was out of warranty when i just got it back in november/december.
Is there anyway that updating to 2.1 verizon pinged the phone or the phone pinged verizon and they marked it out of warranty?
the representatives there just did some work around in the computer to give me my warranty, thankfully they weren't too smart to look at the firmware number (it was locked even if they tried).
(one representative just had a can of compressed air blowing directly on the trackball for like 2 minutes... i couldn't believe he even tried that :/ )

think ill be ok if I don't go back to stock 1.5? reply ASAP in leaving in an hour
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Of course you'll be fine, think about how much money they get from your account with this type of phone, they dont want to loose you as a customer...

thanks on my way now... ill repost when (if) I get my new Eris
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ok I went to Verizon and I showed the guy my broken phones trackball. nothing else is wrong it goes down n everyting. he typed on the computer for a seccond n then he said ur new Eris will be delivered to ur house by Friday latest. so all he did was send an order out and I get a brand new out of the box Eris! and I keep my old one!!! can't get any better now I have 2 erises to play with with another 8th SD card!
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Palmbxr said:
ok I went to Verizon and I showed the guy my broken phones trackball. nothing else is wrong it goes down n everyting. he typed on the computer for a seccond n then he said ur new Eris will be delivered to ur house by Friday latest. so all he did was send an order out and I get a brand new out of the box Eris! and I keep my old one!!! can't get any better now I have 2 erises to play with with another 8th SD card!
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Click to expand...
Click to collapse
Lucky.... now you have one you can brick

verizon doesn't make you send back your old phone? sweet! i'm getting a new one sent to me as well. I'll love having this extra one around to practice changing the trackball and development and stuff.
also, does the replacement unit still come with the 8gb sd card? that's a freaking deal right there.

I have received many (many!) replacements from big red and they have always required that I send the "bad" device back. You are given 10 days from the time you receive the replacement, then the old one goes back or you pay The only way you may be able to keep the old one is via insurance claim, not sure on this.
When you get a referb form VZW it will be bare bones device without battery, back cover, SD. Nothing but the phone (again insurance claim may be different).

otoh. I opened it when I got home... hope I don't have to send back
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Yes, you have 10 days to return your old device on a warranty claim, or you are charged the retail price of the phone.

question i have though... what happens when they get my old phone and see firstly a nexus one boot screen, and secondly, it's 2.1?

they probably won't care its too late
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Related

[Q] Bricked Thunderbolt? :(

This time I have really f***ed up guys. I really think this time I have actually bricked my Thunderbolt. I was on Bamf Remix 1.63 I believe and everything was running great. I was obviously rooted also. I was bored and decided to flash Protekks Battery Sipper Kernel. Right after I flashed it, the phone would not boot. I pulled the battery and booted up again and it got stuck in a boot loop. So after a few tries I finally got it to boot into the bootloader. I got into recovery and tried to flash a backup and it rebooted in the middle of restoring it. I tried that a few more times. I then let the battery die. Then I charged it up a lot and tried to power it on and got nothing. The screen will not even turn on. When plugged into my computer it sometimes vibrates and my computer detects it and then my computer makes the sound like it was disconnected. I think it is still stuck in the boot loop with the screen off though. BTW the charging light does light up when plugged in. I tried the stock and extended battery to make sure it was not a battery problem. I finally called up Verizon and after I told them it would not turn on he said he is shipping me a free replacement. I told them that after a OTA update the phone would not boot. He warned me that if there is any evidence that the phone was rooted or hacked, I would be charged the retail price for the phone. That is really the only thing I am scared of. Any help would be greatly appreciated!!! Sorry for the long post, I wanted to get in all the details that I could.
Thanks
Adam
Try putting it in download mode and flash back to gongerbread using odin
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srkoza said:
Try putting it in download mode and flash back to gongerbread using odin
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Click to expand...
Click to collapse
Wtf? This isn't Samsung. OP do you bootloop in bootloader? I recommend you go to the irc and give them any info you can.. you will probably end up flashing a stock ruu through the bootloader but first go to irc.
Sent from my ThunderBolt using XDA Premium App
Thanks for the quick reply! How would I get into download mode. And I was on froyo before.. Shouldn't I download a froyo based rom?
Yeah I did not think we have Odin for HTC phones, and I already have the stock zip file on my MicroSD card but my screen will not turn on at all. I can not get into anything. Any advice?
Talk to jcase. Hopefully you have some adb knowledge.
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itsdubai said:
Yeah I did not think we have Odin for HTC phones, and I already have the stock zip file on my MicroSD card but my screen will not turn on at all. I can not get into anything. Any advice?
Click to expand...
Click to collapse
Go to irc.. someone with actual Dev experience can help you there try #thunderbolt
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OK thanks for the replies. Do you think the Verizon warranty center people will actually go to the trouble of getting it to work and then charge me full retail for a new one if they see it is rooted. I already have the stock zip on the SD card so when it does boot up, it will return everything to stock. I have read online that some people have been charged retail because there phones have been rooted but most of them have gotten away with with it..
itsdubai said:
OK thanks for the replies. Do you think the Verizon warranty center people will actually go to the trouble of getting it to work and then charge me full retail for a new one if they see it is rooted. I already have the stock zip on the SD card so when it does boot up, it will return everything to stock. I have read online that some people have been charged retail because there phones have been rooted but most of them have gotten away with with it..
Click to expand...
Click to collapse
I think you're almost certainly fine. It's a lot of work and time for big red over one phone. Plus, your etf is less expensive than a replacement device
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thanks for the response man. etf= early termination fee? I might not have said in my original post but they are sending me a free replacement device. The rep on the phone specifically said that if they find my phone to be rooted or hacked, that I will be charged around 629$ for the refurb replacement. I really cannot afford that (
Call back and tell em you accidentally dropped it out of moving vehicle and that it was run over 5 times...and that it was raining outside. Then pay your deductible.
ddgarcia05 said:
Call back and tell em you accidentally dropped it out of moving vehicle and that it was run over 5 times...and that it was raining outside. Then pay your deductible.
Click to expand...
Click to collapse
I decided that if I ever bricked, that I'd post on here asking what horrible things I should do previous to sending it in to get a replacement. Then post pics. XD
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Please check out this thread when you get a moment, might help the community and we would greatly appreciate it.
http://forum.xda-developers.com/showthread.php?t=1130407
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I got out of a bootloop on my friend's Insipre 4G (which is very similar to the TB) by mounting the microSD on my computer, and then putting a stock ROM on it. I had to rename the stock ROM PG98IMG (PG05IMG on Thunderbolt), and flash it through the bootloader, but it did work.
Thanks for the post man but the Thunderbolt does not show any signs of life at all besides the flashing orange LED at the top blinking and the computer detecting it on and off every 5 minutes. The stock zip is already on the SD card so when it finally boots up it will flash and hopefully Verizon won't charge me out the @ss for a replacement.
powered on! for a second...
UPDATE: I just had it hooked up to my laptop and it booted on the the white HTC screen and I almost had a heart attaack :O but then it powered off and wont come back on. FML
itsdubai said:
UPDATE: I just had it hooked up to my laptop and it booted on the the white HTC screen and I almost had a heart attaack :O but then it powered off and wont come back on. FML
Click to expand...
Click to collapse
how long have you had your phone and what hardware revision was it? did you try to run the RUU yet?
i think some people just got a batch of faulty phones because this doesn't seem to affect many.
I highly doubt verizon is going to receive your broken phone and boot it up and it will magically work. The only way it will auto-update is if they boot it into HBOOT. If they somehow just power it on it won't automatically apply anything. Keep that in mind. But I really wouldn't worry too much about it. If they charge you call them and tell them wtf I wasn't rooted. I don't even know what that means lol.
I have had the phone since the very first days it was released. Another slight annoying thing I have had happening prior is the glue on the screen has not been holding it down very well and and I can easily get a nail under it. And it wont let me do anything. I have a Droid X as a backup for now but I miss my beast
itsdubai said:
I have had the phone since the very first days it was released. Another slight annoying thing I have had happening prior is the glue on the screen has not been holding it down very well and and I can easily get a nail under it. And it wont let me do anything. I have a Droid X as a backup for now but I miss my beast
Click to expand...
Click to collapse
that's what im starting to think as htc has since released a revision 2 thunderbolt. i know as i just bought mine a few weeks ago. im wondering if the faulty phones were version 1 phones and have since been fixed. i also do not experience the high battery drain most of you guys do either.

Bricked Evo3D!

I can confirm that I bricked my phone tonight. I was playing in Clockwork trying to get a ext4 partition using a sdparted.txt. I gave up with that because I could not get it to work properly. Well I decided to push my a rom from adb to sd and it was taking forever so I closed out cmd and proceeded to mount SD from recovery but it would not mount. So I figured the SD card was locked up with CMD or perhaps I corrupted the partitions. So I pulled the battery and popped the sd in my pc and everything was fine with the card. So I went back and put the sd card back in my phone and tried to boot it up and I got nothing. I then plugged the phone into my pc and got nothing.. No lights no boot nothing. It did try to install QHSUSB_DLOAD drivers. Which I know someone is already working on. I guess sprint will be getting a visit tomorrow with my brick. Sigh.. No matter how experienced you think you are you are always not experienced enough..
Just wondering have you tried turning it on while its not plugged in? It may take a few pushes of the power button. Well you mentioned you tried before you plugged it in but try a few times, one time it took me 6 presses of the power button.
Try pulling the battery out waiting for 5 to 10 minutes then put it back and try booting!
Sywped from mah Supasonic!
To answer both of you Yes I have tried many times of pushing the power button plugged and unplugged and also leaving the battery an for extended period of time. No charging light comes on and it prompts for the QHSUSB_DLOAD drivers. I am assuming this is what trevE has been working on. Thus leading me to believe it is a full brick.
Can you get to your Hboot?
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So, what exactly are you going to tell sprint after you bricked your phone by flashing a rom through a custom recovery?
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sn0b0ard said:
So, what exactly are you going to tell sprint after you bricked your phone by flashing a rom through a custom recovery?
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Click to expand...
Click to collapse
I was doing an OTA update and then it didnt turn back on.
Yeah, doesn't work like that. EVO 3D has emmc that is write protected that is designed to revert to stock if ota fails.
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sn0b0ard said:
Yeah, doesn't work like that. EVO 3D has emmc that is write protected that is designed to revert to stock if ota fails.
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Click to expand...
Click to collapse
He could just say his phone turned off and now it wont boot. The employees at a Sprint repair center don't have the time or resources to launch an investigation into exactly how your phone failed and if it was his fault or not. Unless he opens his mouth or its some kind of physical/liquid damage they will give him a replacement no problem.
This is correct. By this I mean above post. They won't take the time to really check and you are not lying by saying it won't boot.
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Just tell them that you flipped the score on angry birds and then some crazy government stuff started flashing on your screen before it burned out. And then tell them that you might be the new intersect.
..
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But what happens if he says that then the Sprint guys find out he was lying? Do they ever do anything?
Sent from my fingers.
zaner123 said:
But what happens if he says that then the Sprint guys find out he was lying? Do they ever do anything?
Sent from my fingers.
Click to expand...
Click to collapse
They won't find out if the phone wont turn on. The problem is that people are not smarter than the equipment they are working with and do stupid things like brick their phones, and return them while lying and in the end, the rest of us end up suffering. Before Android brought in a whole slew of retards who bricked their phones, insurance was a 50 dollar deductible. I fully expect it to be 150 soon.
If you are dumb enough to try stupid things and brick your phone, at least man up and be responsible and do the right thing. Yeah, thats not going to happen.
if you brick a phone why not do the right thing and get yourself a new one by manning up and paying for it. I mean dont we all talk about doing the right thing? If you dont wanna pay retail, I am sure they will let your renew your upgrade, if you tell them you can either buy a phone or pay the ETF and go elsewhere, they will usually let you upgrade the phone.
I cant believe you experiment with stupid **** when you know it might f up the phone.
If you have insurance you can just lose it and pay the 100.00 ded. the brick should be worth at least a 100.00 on ebay. I sold an og evo with a broken lcd and bad esn. in an auction it got 126.50 about a month ago.
Semantics said:
They won't find out if the phone wont turn on. The problem is that people are not smarter than the equipment they are working with and do stupid things like brick their phones, and return them while lying and in the end, the rest of us end up suffering. Before Android brought in a whole slew of retards who bricked their phones, insurance was a 50 dollar deductible. I fully expect it to be 150 soon.
If you are dumb enough to try stupid things and brick your phone, at least man up and be responsible and do the right thing. Yeah, thats not going to happen.
Click to expand...
Click to collapse
Meh just a soft brick, it's not like he's shipping it to them in pieces or anything. It just needs reflashed. If he were to use insurance the deductible would be nearly pure profit for them.
I remember seeing in another forum (can't remember which atm) that something was buggy in clockwork and it would zero out parts of the eMMC when formatting/partitioning something. It may be a good idea for someone to try and find out what it was doing to see if our version is prone to it also.
I decided to come back to my post and say a few more things. To the few who harped and lectured about taking my phone to sprint, I just wanted to let you know I explained to the sweet girl behind the counter that I was formatting my sdcard and some how the phones emmc got erased with it. She had no freaking clue Wtf I was talking about and just gave me a different phone. I never had any intention of claiming insurance or lying about how it happened. So you guys who whined can settle down now. But on another note this all happened on clock work and yes I was repartitioning the SD card via clock work / recovery - adb shell - sdparted.txt script.
Something funky happened when I did the battery pull after I could no longer mount the sdcard from within recovery..
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xHausx said:
Meh just a soft brick, it's not like he's shipping it to them in pieces or anything. It just needs reflashed. If he were to use insurance the deductible would be nearly pure profit for them.
I remember seeing in another forum (can't remember which atm) that something was buggy in clockwork and it would zero out parts of the eMMC when formatting/partitioning something. It may be a good idea for someone to try and find out what it was doing to see if our version is prone to it also.
Click to expand...
Click to collapse
I think that's the NookColor. You *cannot* format your SD (or on any non-stock rom) or you would format a portion of the eMMC and could (would always?) brick, hard....though it probably happens elsewhere, it's the entire platform from what I recall (of which the NookColor is a near reference design)...I think it was from confusion caused by how the partitions were referenced since you could boot from SD or eMMC or have any number of partitions on either.
If there were never any "retards" trying unknown things, there would be no dev community.
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SAShady said:
If there were never any "retards" trying unknown things, there would be no dev community.
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Click to expand...
Click to collapse
+1 I r tard
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Am I f'ed?

Power button went up on my tbolt. I'm rooted, my phone is stuck off and power button won't depress (mushy) so I'm stuck rooted and off. Is there any way to unroot without the use of the power button or am I ****ed?
And if I do attempt to send back a rooted phone, what is the likelihood/what will happen if/when they figure it out?
Thanks :/
Since the rooting did not cause the issue just claim a lost phone. At least you didn't break something while rooting then claim a broken phone.
Sent from my ADR6400L using XDA App
Grnlantern79 said:
Since the rooting did not cause the issue just claim a lost phone. At least you didn't break something while rooting then claim a broken phone.
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
Is it really that easy? We could just tell Big Red that we lost our phone.... pay the deductible and get a refurb?
My power button feels like it's about to go for me also. Probly gonna unroot before it's too late.
caspersfi said:
Is it really that easy? We could just tell Big Red that we lost our phone.... pay the deductible and get a refurb?
My power button feels like it's about to go for me also. Probly gonna unroot before it's too late.
Click to expand...
Click to collapse
if its an issue with the phone not caused by u, u can claim it and usually under 1 year warranty, without charge. if u claim it lost, u have to pay for another one ($90) and they will immediately turn off ur current phone. Just a heads up, i called a few days ago, the thunderbolt is on backorder...
you are so f'd you need to bend over right now and take it like a man!
but seriously though, it is easy to just claim it lost. no biggie.
I do it twice a year ;D
[EDIT]: on a side note, its pretty easy to open the Thunderbolt up.
remove the 6 screws on the back, pry off that panel on the bottom front, then remove the 2 scews under that, you can then seperate the screen from the rest of the phonephone. after that, there's just 2 more screws on the back & once you remove that platic panel you can access the power switch directly & remove the actual "button"(if it's broken) & then just use a paperclip to power on/off
th3_g00b said:
if its an issue with the phone not caused by u, u can claim it and usually under 1 year warranty, without charge. if u claim it lost, u have to pay for another one ($90) and they will immediately turn off ur current phone. Just a heads up, i called a few days ago, the thunderbolt is on backorder...
Click to expand...
Click to collapse
Good info thanks.
Thanks for the replies. So is there no way to do it using adb only or something? I can't really even afford the 90 dollars with the new semester expenses coming in, but obviously 90 < retail.
If I do send in for a replacement and they detect it's rooted, how does that work? I receive a letter or something? And I assume they will charge me the retail cost or..?
I broke my charger off in the power port.... I was rooted and running aosp and they replaced mine no questions asked for free.....
Sent from my SHIFTAO5P using XDA App
When they get phones back to factory they just replace the damaged part and wipe/reprogram the phone back to specs anyways.... as long as its a physical problem nit a software issue they don't really care
Sent from my SHIFTAO5P using XDA App
you should be able to pull the battery, plug in usb and then put the battery in and it should turn on. Didn't test but im pretty sure it works...
If you have the Asurion extended warranty through VZW, you might be ok.
Before I got my Thunderbolt, I had to have my Motorola Droid replaced a few times under the extended warranty (once because the B key on the keyboard stopped working, the other times because the headphone jack would start shorting out after a few months). Each time I just called Verizon, they Fedexed me a refurb with a Fedex return label, I transferred my stuff and flashed the original ROM back (but didn't remove SPRecovery because I didn't see instructions for that), and sent the old one back.
If you have to send the phone directly to HTC they might care, but I don't think VZW cares (at least not with the extended warranty).
If you're really worried about it and don't want to claim lost phone, just drop it out a 2nd or 3rd story window onto sidewalk. Say you dropped it down a flight of stairs.
AConnelly09 said:
Thanks for the replies. So is there no way to do it using adb only or something? I can't really even afford the 90 dollars with the new semester expenses coming in, but obviously 90 < retail.
If I do send in for a replacement and they detect it's rooted, how does that work? I receive a letter or something? And I assume they will charge me the retail cost or..?
Click to expand...
Click to collapse
Sent from my ADR6400L using XDA App

[Q] Help unrooting?

Okay, I did some searching and I didn't really find what I needed in my circumstance. I've read the threads about unrooting my thunderbolt buy my situation is a bit more specific than the generic unrooting procedures that I've seen.
So, through some weird circumstances my thunerbolt's screen doesnt turn on anymore. It ended up being dropped about a foot and the screen just died on me. there is no physical damage to the phone (i.e. the screen isn't cracked or bleeding). I already talked to Verizon reps about it, and I might be able to turn it in for warranty replacement. (If not, I'll just have to use my upgrae ). but to turn it for warranty I will obviously have to remove root. I haven't flashed anything to my phone for about 3 or 4 months so I know I didn't kill the screen by messing something up.
Here's the catch:
-my screen is dead so i cant really see what im doing on the phone.
-for some reason my computer cant recognize my phone. it keeps telling me that "the USB evice has malfunctioned".
-my SD card still reads in my card reader on my PC.
So basically I don't really have any idea how i could possibly go about unrooting my phone. Any ideas or suggestion are welcome. Maybe a donation to the contributors that help me? If not I will sadly have to leave the realm of the thunderbolt and I will use my upgrade If needed. (I would much rather keep my Thunderbolt than have to upgrade to like the nexus or something...I dont like them....)
Thanks in advanced
Buy the thundebolt restore app from the market
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donnyp1 said:
Buy the thundebolt restore app from the market
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Click to expand...
Click to collapse
Okay, but how can I use it with out a working screen?
thanks
That i dont know. But if the screen isnt working, why unroot?
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so that i can turn it in for a warranty claim
If it were me, I'd try the warranty route. If the screen/phone? wont turn on, how can someone tell if rooted? Worst case, you'd have to use your upgrade like you said. Hope you get it figured out, good luck
Tapatalkn with my Thunderbolt
Classicmm said:
If it were me, I'd try the warranty route. If the screen/phone? wont turn on, how can someone tell if rooted? Worst case, you'd have to use your upgrade like you said. Hope you get it figured out, good luck
Tapatalkn with my Thunderbolt
Click to expand...
Click to collapse
Exactly
Sent from my ADR6400L using XDA App
Can't they like hook it up to their computer or something like that and find that the phone is rooted?
Maybe, but didn't you say your PC doesn't recognize phone anymore? From what I've read, don't quote me on this, Big Red does not really do an in depth check before sending out for repair. Check for root, sure they do but again no screen/power, who knows then. Repair people could prolly care less. Again, nothing in stone here, just stuff I picked reading here n there.
Tapatalkn with my Thunderbolt
Yeah. I went into the store and they shipped me a new warranty replacement phone. Although they did this, I'm still a bit apprehensive about sending it back while it's still rooted. So my original request still stands: I would like to know of a possible way to unroot it.
Thanks

bottom 2 mm of phone not working right??

the bottom 2 mm of my sprint evo 3d is not working right. by that, i mean that its sorta uncalibrated. my phone is rooted and it was normal until yesterday. now, if i put my finger on the bottom to mms of the screen then it claims it to be higher that it is.
for example, the dev options gives me a screen pointer overlay option and if i have my phone on the very bottom possible it says its at 888.5 on the Y. my finger trace is followed but higher.
thats a really bad explanation so ill try using a picture from paint
http://imgur.com/lAR48
any questions (i know i did i bad job of explaining it, but its hard to explain.. for me atleast) just ask..
thanks,
colin
That is the most funny drawing I've ever seen. LOL!!!! However, must give you some points for the try. lol *gives you a Thanks point for making me laugh*
haha thanks
my photoshop trial ended a month ago so im making due on paint for this
but i think im just gunna take it in to sprint... i already flashed an ruu and unrooted and got s-on... on the bright-side hopefully ill get a new phone!
same thing happened to my phone. took it to a sprint repair store they told me to come bak in 2 hrs i did and they replaced my phone with a refurb. unfortunatly my refurb is also borked and will restart whenever i connect to wifi. anyways best of luck to u =)
uh oh. i hope i dont get one of those... i never turn wifi off! :O
i plan on re-rooting or rooting whatever phone i get, so hope its not messed up and is in good condition...
you think theyll give me a refurbed white one if i ask?
They originally told me that they didn't have any refurbs at the store and would have to order one but theymagically found one...
I called sprint and complained and they helped me out with a loop hole to get a new phone a year ahead of time and I got the s3. I wasn't dealing with any more crap phones from them even tho they say they r HTC certified
Sent from my SPH-L710 using xda app-developers app
Maybe the digitizer? If it's under warranty, take it to sprint. If not, you can get one on eBay not to pricey.
Sent from this 3D thing

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