Hi all,
I am stuck in a very weird situation for past month or so. About more than a month ago my HTC Hero stopped syncing with my Windows 7 32 bit laptop. I have tried uninstalling HTC sync, restarting, installing HTC sync again with drivers but sometimes I come across my Hero showing up as Unknown Device under Devices and Printers section while sometimes it does not detect at all. I then came across forum.xda-developers.com/showthread.php?t=647353 and found than in step IV bootloader procedure my phone detects properly in HTC Fastboot mode. I can see it appearing as My Hero under Android USB Devices in Device Manager. However, as soon as I reset my phone and restart it, it again disappears from the Device Manager. Nothing shows up.
Can somebody help troubleshoot this?
Imrankw
Maybe start here,...
HTC Hero trouble synchronizing with PC? Read this...
imrankw said:
Hi all,
I am stuck in a very weird situation for past month or so. About more than a month ago my HTC Hero stopped syncing with my Windows 7 32 bit laptop. I have tried uninstalling HTC sync, restarting, installing HTC sync again with drivers but sometimes I come across my Hero showing up as Unknown Device under Devices and Printers section while sometimes it does not detect at all. I then came across forum.xda-developers.com/showthread.php?t=647353 and found than in step IV bootloader procedure my phone detects properly in HTC Fastboot mode. I can see it appearing as My Hero under Android USB Devices in Device Manager. However, as soon as I reset my phone and restart it, it again disappears from the Device Manager. Nothing shows up.
Can somebody help troubleshoot this?
Imrankw
Click to expand...
Click to collapse
I've got exactly the same situation except i've got vista, if i use ubsdeview i can only see the usb drivers used for fastboot and no other htc/android drivers. Fastboot works, but when its on all i get is usb not recognised. I've still haven't found a solution
Hope you fare better, if you do you need to tell me what you did!
I had the same issue with the latest version of HTC sync. Downgrade it. for me 2.0.8 works great
Related
hi, have looked through all forum and cannot find if anyone has solved there problem of computer not picking up hero, i have windows 7 but also did it on vista before I upgraded.
tried different roms but still not working tried drivers no go, htc sync reinstalled and nothing.
if any one has any ideas that would be amazing
this might sound a little obvious but when you connect it to your computer, yes it will say connected on your phone but you actually have to 'mount' your phone before your computer will reconise it. to do this you go into your notifications and do it that way. or at least thats what ive found (as i am also running windows 7)
yeah nothing comes up on my hero as it did before either, tried looking all over the net, tried reinstalling the drivers from vista and all of that. tried re flashing roms but nothing, really piss poor, ready to smash the thing up.
Sparra said:
hi, have looked through all forum and cannot find if anyone has solved there problem of computer not picking up hero, i have windows 7 but also did it on vista before I upgraded.
tried different roms but still not working tried drivers no go, htc sync reinstalled and nothing.
if any one has any ideas that would be amazing
Click to expand...
Click to collapse
On the Telus HTC Hero I also had to go to Settings--->Applications--->Developement--->Enable USB debugging
I have a slightly different problem. I have windows 7 x64 and I can mount my Hero, but I CAN'T sync with outlook. Are there any workarounds? I tried to set up adb usb drivers but it didn't help
yeah done that mate, nothing happens, cant believe it no amount of wipe and reflash sorts it out, tried on a couple of computers nothing tried everything i can find!!
thanks for replys
alex_mib said:
I have a slightly different problem. I have windows 7 x64 and I can mount my Hero, but I CAN'T sync with outlook. Are there any workarounds? I tried to set up adb usb drivers but it didn't help
Click to expand...
Click to collapse
Hi Alex,
I have same issues (Windows 7, 64 bit, HTC HD2).
My workaround is this:
make sure phone is not connected
remove any installs of Windows Mobile (starting with the instance of driver update)
re-start PC
reinstall Windows Mobile Device centre from Microsoft (I get an error on the device install, this seems normal)
restart PC
I then attach HD2, then go into tools;Active Synch and attach the HD2 to the PC
The USB device connection sound !
Then Windows installs the device driver
Then Windows Mobile Device Centre sees the HD2
I have also removed the PIN/Password at startup as this seems to help.
Not sure how long it will last, in the past Ive only had a couple of days...but at least it connects.
Hope this helps.
BTW PC is a DELL Studio
411 said:
Hi Alex,
I have same issues (Windows 7, 64 bit, HTC HD2).
My workaround is this:
make sure phone is not connected
remove any installs of Windows Mobile (starting with the instance of driver update)
re-start PC
reinstall Windows Mobile Device centre from Microsoft (I get an error on the device install, this seems normal)
restart PC
I then attach HD2, then go into tools;Active Synch and attach the HD2 to the PC
The USB device connection sound !
Then Windows installs the device driver
Then Windows Mobile Device Centre sees the HD2
I have also removed the PIN/Password at startup as this seems to help.
Not sure how long it will last, in the past Ive only had a couple of days...but at least it connects.
Hope this helps.
BTW PC is a DELL Studio
Click to expand...
Click to collapse
Isn't that just for Windows Mobile phones??? Hero is on android, I don't think it gonna work
realised this is the same problem as this, http://forum.xda-developers.com/showthread.php?t=556335, god knows how im going to sort it though seems i have tried to update amon ra's recovery and it hasnt worked. any ideas on this?
yes.. i have issues with hotsync too....
on Windows XP
was working last week...
this week.. it dont work...
I can still mount my SDcard.. and read and transfer files...
but HotSync does not see or connect to HERO..
any ideas??
Hi,
Using the old HTC wwe RUU (I've tried the two different recommended ones from the guides here at unlockr and Modaco) the RUU goes to the bootloader then on the PC is says 'waiting for bootloader' which then goes to error [171] USB connection error after about a minute (handset displays USB RUU). I've got adb and all the drivers. What am I doing wrong, I establish a sync with HTC sync (latest version ) before launching the RUU? Can I use Droid Explorer to help me or are these RUUs the only way of getting an old ROM on?
Can anyone suggest anything?
Thanks
Matt
I've trawled the forum with search but can't find a resolution.
msiviter said:
Hi,
Using the old HTC wwe RUU (I've tried the two different recommended ones from the guides here at unlockr and Modaco) the RUU goes to the bootloader then on the PC is says 'waiting for bootloader' which then goes to error [171] USB connection error after about a minute (handset displays USB RUU). I've got adb and all the drivers. What am I doing wrong, I establish a sync with HTC sync (latest version ) before launching the RUU? Can I use Droid Explorer to help me or are these RUUs the only way of getting an old ROM on?
Can anyone suggest anything?
Thanks
Matt
I've trawled the forum with search but can't find a resolution.
Click to expand...
Click to collapse
You are probably running the wrong driver. Follow my driver guide part iv. (You should be on My HTC not ADB driver)
If not then probably your gold card hasn't stuck (check it) or you'll need to use windows xp instead (can use a virtual machine).
I had this issue when using windows 7 64 bit.
Download the drivers in the attachment in the noob guide. Then reboot your phone into the htc bootloader (power on while holding back button).
Then connect your phone to the pc and use device manager (have disk) to install the drivers you downloaded. then run the HTC RUU with the phone still in the htc bootloader.
The drivers had to be installed whilst I was in the bootloader for it to work for me.
Might be worth adding this to the noob guide?
oliwan said:
Then reboot your phone into the htc bootloader (power on while holding back button).
Then connect your phone to the pc and use device manager (have disk) to install the drivers you downloaded. then run the HTC RUU with the phone still in the htc bootloader.
The drivers had to be installed whilst I was in the bootloader for it to work for me.
Might be worth adding this to the noob guide?
Click to expand...
Click to collapse
Depending on whether this works for this guy, might be a simpler method than the alternative.
@msiviter - please try the above quoted method first
I had this issue, and the solution for me was just to swap to a new computer, and it installed instantly
Try This
While trying to flash the RUU the phone reboots.
When it is rebooted you see RUU.usb on your phone screen. But no flash process.
While phone is still connected to pc and is still in RUU.usb mode.
Go to device manager on your pc. Right klik android devices and renew the USB driver to HTC driver.
Reboot computer and reboot phone.
then try to flash again.
This was the solution for me.
Tried all the above, spent 6 hours on it, I've got the closest by going to a (win7 64bit) pc that has never had the sdk on it then the RUU goes further but terminates with error [140] Incorrect Bootloader. I've made my goldcard again to no avail (Sandisk 512mb) and checked the goldcard data which was OK, I'll try it tomorrow on a different (Kingston 8gb) card.
Any other ideas?
Thanks for your help so far.
Matt
Update: New SD card and goldcard now gives 'Error [131] Incorrect Customer ID' on my Win7 x64, I'll try on my dads old XP laptop later!!!
I suspect it is a windows 7 issue. On the first attempt I managed to downgrade when I moved to my Vista machine.
I must have tried for about 6 hours with Win7 then moved back to my old Vista PC and it worked first time.
From observing the process on Win7, when the phone boots to the bootloader, the RUU program then gives it 180 seconds to confirm Bootloader is loaded "waiting for bootloader...1-180sec". Looking at the system tray the USB driver that is used for HTCsync disconnects and the device now says it is Android 1.0 and Win7 needs to find a driver for this. Win7 fails to find a driver for "Android 1.0" so it never allows propper communication between the phone and the computer.
(There are separate Win7 64-bit drivers - check you are using these?)
P.P.S. The stock card that came with the phone worked fine as a Goldcard for me and I think most people.
OK I've now tried on a sp3 x86 XP machine and I still got Error [140] and [131] whether trying from phone synced to pc or phone booted in Fastboot USB.
I've given up. I'll wait until June!
msiviter said:
OK I've now tried on a sp3 x86 XP machine and I still got Error [140] and [131] wheter trying from phone synced to pc or phone booted in Fastboot USB.
I've given up. I'll wait until June!
Click to expand...
Click to collapse
You installed the latest version of HTC Sync while your phone was unplugged/ Then you plugged the phone in to detect new drivers. Waited for the drivers to successfully install and then ran the RUU?
msiviter said:
OK I've now tried on a sp3 x86 XP machine and I still got Error [140] and [131] wheter trying from phone synced to pc or phone booted in Fastboot USB.
I've given up. I'll wait until June!
Click to expand...
Click to collapse
What drivers are reading in device manager when in the normal os? And same question when in fastboot mode?
I did exactly that on my win7 x64 and xp mce sp3 x86 pc's both had 'My HTC' in Device manager and had a sync relationship established with the latest 'Legend' HTC sync software.
Both gave the almost random error messages although now the bootloader almost finishes now so I'm past the [171] usb (driver) errors and I'm on [131] and [140] errors which pertain to bootloader and incorrect customer errors which I think are goldcard related. Although like most people I do rush through things and not read instructions! I've now made 4 goldcards via the various guides and I'm sure they are OK.
My Bro is getting his desire this week and I was determined to beat him to eclair but it looks like I'm in the lap of the T-mobile gods waiting until June (or july....September.... December etc).
Matt
I have same issue with msiviter, CUSTOMER ID ERROR.
I was able to run RUU regarding to guid from btdag (section IV).
What can I do now?
try deleting the drivers and then starting again perhaps?
I have the same issue here, can't downgrade to the previous Orange RUU, also using Win7 x64.
Have tried reinstalling drivers, and using other ROMS, nothing seems to work. I also find that when I run the RUU it loses connection to my phone before it even tried rebooting the phone into the bootloader.
shotgunfool said:
I had this issue, and the solution for me was just to swap to a new computer, and it installed instantly
Click to expand...
Click to collapse
this is how i've done 2 of mine, 2 dev laptops on 2 differnt hero's ... didnt work, with adb, sdk everything loaded for android dev ...
desktop worked fine for both hero's.
Same Issue
The trick to get the RUU to actually update the phone, for me, was to make sure that in Device Manager the ADB Interface driver was showing "My HTC" and not "HTC Bootloader". I was able to switch between drivers using the update driver button, and didn't need to download any new files or specify a folder or anything.
use windows xp and try my method of downgrade from 2.1 in my sig.
I have a problem with using HTC dev.
After pressing Fast boot and plugging it into my computer and my computer (windows 7) makes an error sound. I thought nothing of it and continued, when it came to the time when i had to get the identifier token, it didn't show.
Instead it said "Waiting for Device".
I googled it and i found a page, I uninstalled HTC sync and it still came with the same result.
Might there be something wrong with my drivers? If so how can i fix it?
Please help me , i wanna get back into rooting after leaving the iP4.
Thanks
Did you have HTC Sync enabled while you had the phone connected to your computer? If so, it should have been disabled.
Have you made sure you have the necessary drivers installed?, I had the same problem I think and this was my problem (I think), also did you restart your computer after uninstalling HTC Sync? Cause (I think ) it has to be disabled for the DEV unlock to work.
I had the exact same problem when trying to unlock the bootloader on my Rezound, I tried everything that was mentioned above and had no luck. But the second I used my friend's computer to do it all, it worked perfectly fine. I don't know why but for some reason my computer just would not recognize the device in fastboot no matter what I did. Hope this helps.
While the drive is connected, get to the devices screen.
You should see an Android section.
Right click on the device listed under Android. Click uninstall.
Unplug the device and wait for the device list to update. The Android section should disappear.
Now plug in the device again, and it should load the device driver again.
Give it a sit.shot after that.
The driver install fails on the HTC MTP driver install...I cannot get by this. I am running Windows 7 64 bit...anyone else having this issue?
OMG I fought with that for HOURS. I never did get them to work. I installed htc sync, htc sync manager, and I installed the all in one kit drivers.. Nothing. Windows 7 64 bit too.
I assume you are trying to unlock the bootloader and root?
Do both things manually using fast boot commands and recovery.
Tl;dr you can root without MTP drivers
wdkingery said:
OMG I fought with that for HOURS. I never did get them to work. I installed htc sync, htc sync manager, and I installed the all in one kit drivers.. Nothing. Windows 7 64 bit too.
Click to expand...
Click to collapse
exactly like me, I have been fighting with this for two days now. Reinstalling htc sync, htc sync manager, cleaning out existing drivers reinstalling again. Removing everything that could be associated with htc at all, reinstalling android sdk etc etc.
Nothing makes my phone recogniced by ´adb devices´not even htc sync software recognice it.
Every time I plug it in, the device is recogniced and installed and it says under Portable Devices in the device manager ´HTC One X+´
Do you get the Choose type of connection screen on your phone when connecting it? Because I dont, is just says connected in debug mode, even if debug development tools is turned of and debug of. But it still doesnt show up in adb.
denne2 said:
Do you get the Choose type of connection screen on your phone when connecting it?
Click to expand...
Click to collapse
No, not on this phone.. I think it has to do with the MTP crap. You can read an informative post by Lloir in the dev section to find out more.
wdkingery said:
No, not on this phone.. I think it has to do with the MTP crap. You can read an informative post by Lloir in the dev section to find out more.
Click to expand...
Click to collapse
hmm.
went back to the store and made them try connecting the phone to one of their laptops, if course everything worked perfectly there
So now im back trying to figure out what to do. Going to find the post you mention and see if I get any hints there.
Did you notice my post above where you I claimed you can root and unlock without the drivers?
What do you need to do that you need them?
Hi,
I am reading this, it is exactly what I recognize with my new One X+ too.
BUT I am not wanting to root or something. I'd like the Navigon software to recognize my device and download the maps like it did on my Desire HD.
Any more hints to how I can get this running ?
regards,
Ruud
The phone and cables are good as I can get HTC Sync to work on my old PC and this one worked just a few weeks ago and I can even get it to work in a VMware session. But for whatever reason the phone just keeps showing up as Unknown and is put under Other devices as “Android phone”. On the other PC and in the VMware it is added as "My HTC" under Android USB Devices in Device Manager.
I’ve tried a bunch of uninstalling and rebooting and so on but something on my new Windows 7 PC is stuck when connecting the phone. It thinks it has no driver for it but it does. If I try and point any of the HTC INF files Windows just says they are not for this device.
Help!
Thanks.
Tanquen said:
The phone and cables are good as I can get HTC Sync to work on my old PC and this one worked just a few weeks ago and I can even get it to work in a VMware session. But for whatever reason the phone just keeps showing up as Unknown and is put under Other devices as “Android phone”. On the other PC and in the VMware it is added as "My HTC" under Android USB Devices in Device Manager.
I’ve tried a bunch of uninstalling and rebooting and so on but something on my new Windows 7 PC is stuck when connecting the phone. It thinks it has no driver for it but it does. If I try and point any of the HTC INF files Windows just says they are not for this device.
Help!
Thanks.
Click to expand...
Click to collapse
make sure you have the correct drivers for you phone, if you using the latest version download and install an lder version of the drivers then try to connect
That’s the thing though. The drivers were just fine a few weeks ago. The same drivers work on another PC with this phone and they work now on this same PC in a VMware session. There is something stuck in my Windows host install that no longer allows any new devices to be installed. Like one of the fixes I found on line was to remover your USB hubs and let Windows find and install them again but then they could not be installed and were added to the Other devices. I had no mouse or keyboard. I had to run a system restore under the F8 options on boot up. Unfortunately I don’t have a restore point older than the issue. Even if I unplug my working mouse and put it in a different USB port it too is added to Other devices and no longer functions. I just get messages about it being an unknown device and that no drivers can be found.