When trying to update rom, htc sync disconnects! - Hero, G2 Touch Q&A, Help & Troubleshooting

I been trying to update the rom from their website. I connect up to HTC sync and it established a connection. However when i run the rom update utility, its disconects and rom update utility give me a 170 error saying it cannot find my phone? Any fixes?
Running Windows 7 btw.

Try setting up your drivers again? There is a guide by BTDAG somewhere. Try searching " HTC hero set up drivers x86 x64"
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Sent via the XDA Tapatalk App

ddotpatel said:
Try setting up your drivers again? There is a guide by BTDAG somewhere. Try searching " HTC hero set up drivers x86 x64"
Click to expand...
Click to collapse
I played around with the drivers, I managed to get it connected and the update started, but as soon as the phone screen when white(boot mode i presume) the update client on pc started counting up to 100 and then disconnected with the same error as before.

Time to try an xp machine then I think.
-------------------------------------
Sent via the XDA Tapatalk App

Related

T-mobile uk Hero goldcard but can't run RUU, USB error - help!

Hi,
Using the old HTC wwe RUU (I've tried the two different recommended ones from the guides here at unlockr and Modaco) the RUU goes to the bootloader then on the PC is says 'waiting for bootloader' which then goes to error [171] USB connection error after about a minute (handset displays USB RUU). I've got adb and all the drivers. What am I doing wrong, I establish a sync with HTC sync (latest version ) before launching the RUU? Can I use Droid Explorer to help me or are these RUUs the only way of getting an old ROM on?
Can anyone suggest anything?
Thanks
Matt
I've trawled the forum with search but can't find a resolution.
msiviter said:
Hi,
Using the old HTC wwe RUU (I've tried the two different recommended ones from the guides here at unlockr and Modaco) the RUU goes to the bootloader then on the PC is says 'waiting for bootloader' which then goes to error [171] USB connection error after about a minute (handset displays USB RUU). I've got adb and all the drivers. What am I doing wrong, I establish a sync with HTC sync (latest version ) before launching the RUU? Can I use Droid Explorer to help me or are these RUUs the only way of getting an old ROM on?
Can anyone suggest anything?
Thanks
Matt
I've trawled the forum with search but can't find a resolution.
Click to expand...
Click to collapse
You are probably running the wrong driver. Follow my driver guide part iv. (You should be on My HTC not ADB driver)
If not then probably your gold card hasn't stuck (check it) or you'll need to use windows xp instead (can use a virtual machine).
I had this issue when using windows 7 64 bit.
Download the drivers in the attachment in the noob guide. Then reboot your phone into the htc bootloader (power on while holding back button).
Then connect your phone to the pc and use device manager (have disk) to install the drivers you downloaded. then run the HTC RUU with the phone still in the htc bootloader.
The drivers had to be installed whilst I was in the bootloader for it to work for me.
Might be worth adding this to the noob guide?
oliwan said:
Then reboot your phone into the htc bootloader (power on while holding back button).
Then connect your phone to the pc and use device manager (have disk) to install the drivers you downloaded. then run the HTC RUU with the phone still in the htc bootloader.
The drivers had to be installed whilst I was in the bootloader for it to work for me.
Might be worth adding this to the noob guide?
Click to expand...
Click to collapse
Depending on whether this works for this guy, might be a simpler method than the alternative.
@msiviter - please try the above quoted method first
I had this issue, and the solution for me was just to swap to a new computer, and it installed instantly
Try This
While trying to flash the RUU the phone reboots.
When it is rebooted you see RUU.usb on your phone screen. But no flash process.
While phone is still connected to pc and is still in RUU.usb mode.
Go to device manager on your pc. Right klik android devices and renew the USB driver to HTC driver.
Reboot computer and reboot phone.
then try to flash again.
This was the solution for me.
Tried all the above, spent 6 hours on it, I've got the closest by going to a (win7 64bit) pc that has never had the sdk on it then the RUU goes further but terminates with error [140] Incorrect Bootloader. I've made my goldcard again to no avail (Sandisk 512mb) and checked the goldcard data which was OK, I'll try it tomorrow on a different (Kingston 8gb) card.
Any other ideas?
Thanks for your help so far.
Matt
Update: New SD card and goldcard now gives 'Error [131] Incorrect Customer ID' on my Win7 x64, I'll try on my dads old XP laptop later!!!
I suspect it is a windows 7 issue. On the first attempt I managed to downgrade when I moved to my Vista machine.
I must have tried for about 6 hours with Win7 then moved back to my old Vista PC and it worked first time.
From observing the process on Win7, when the phone boots to the bootloader, the RUU program then gives it 180 seconds to confirm Bootloader is loaded "waiting for bootloader...1-180sec". Looking at the system tray the USB driver that is used for HTCsync disconnects and the device now says it is Android 1.0 and Win7 needs to find a driver for this. Win7 fails to find a driver for "Android 1.0" so it never allows propper communication between the phone and the computer.
(There are separate Win7 64-bit drivers - check you are using these?)
P.P.S. The stock card that came with the phone worked fine as a Goldcard for me and I think most people.
OK I've now tried on a sp3 x86 XP machine and I still got Error [140] and [131] whether trying from phone synced to pc or phone booted in Fastboot USB.
I've given up. I'll wait until June!
msiviter said:
OK I've now tried on a sp3 x86 XP machine and I still got Error [140] and [131] wheter trying from phone synced to pc or phone booted in Fastboot USB.
I've given up. I'll wait until June!
Click to expand...
Click to collapse
You installed the latest version of HTC Sync while your phone was unplugged/ Then you plugged the phone in to detect new drivers. Waited for the drivers to successfully install and then ran the RUU?
msiviter said:
OK I've now tried on a sp3 x86 XP machine and I still got Error [140] and [131] wheter trying from phone synced to pc or phone booted in Fastboot USB.
I've given up. I'll wait until June!
Click to expand...
Click to collapse
What drivers are reading in device manager when in the normal os? And same question when in fastboot mode?
I did exactly that on my win7 x64 and xp mce sp3 x86 pc's both had 'My HTC' in Device manager and had a sync relationship established with the latest 'Legend' HTC sync software.
Both gave the almost random error messages although now the bootloader almost finishes now so I'm past the [171] usb (driver) errors and I'm on [131] and [140] errors which pertain to bootloader and incorrect customer errors which I think are goldcard related. Although like most people I do rush through things and not read instructions! I've now made 4 goldcards via the various guides and I'm sure they are OK.
My Bro is getting his desire this week and I was determined to beat him to eclair but it looks like I'm in the lap of the T-mobile gods waiting until June (or july....September.... December etc).
Matt
I have same issue with msiviter, CUSTOMER ID ERROR.
I was able to run RUU regarding to guid from btdag (section IV).
What can I do now?
try deleting the drivers and then starting again perhaps?
I have the same issue here, can't downgrade to the previous Orange RUU, also using Win7 x64.
Have tried reinstalling drivers, and using other ROMS, nothing seems to work. I also find that when I run the RUU it loses connection to my phone before it even tried rebooting the phone into the bootloader.
shotgunfool said:
I had this issue, and the solution for me was just to swap to a new computer, and it installed instantly
Click to expand...
Click to collapse
this is how i've done 2 of mine, 2 dev laptops on 2 differnt hero's ... didnt work, with adb, sdk everything loaded for android dev ...
desktop worked fine for both hero's.
Same Issue
The trick to get the RUU to actually update the phone, for me, was to make sure that in Device Manager the ADB Interface driver was showing "My HTC" and not "HTC Bootloader". I was able to switch between drivers using the update driver button, and didn't need to download any new files or specify a folder or anything.
use windows xp and try my method of downgrade from 2.1 in my sig.

Rooting 170 USB Error...

Hi Guys
I'm having a nightmare attempting to root my friends Hero. I've rooted several before with no issue, both generic models and network branded models, made goldcards and never had problems. This time though...completely stuck.
I've tried this on two different PCs (Windows 7 and Vista) and each time when I go to run the RUU (tried generic and the Orange UK version) and each time I'm getting the 170 USB error.
I've Googled for a solution and each time the solution is to get the newest version of HTC Sync but I definitely have that installed.The Android SDK is there, I've had USb debugging off and on and each time it's the same thing. I've been in every USB port on both PCs with no luck.
Has anyone got any ideas? Or is there a way to do the process on Linux?
Bump?
Any ideas guys, tried again yesterday and still nowhere.
Have a look at BTDAGs guide linked in my signature, read the FAQ at the bottom of the first post,...
There might be a solution to the error msg your getting.
...if not, I'd uninstall all drivers and any HTC stuff, reboot, then start again.
Sent from my HTC Hero using XDA App
I think there is something called OPENRUU in the development section which let's you use the HTC ruu's on a Linux machine...
Sent from my HTC Hero using XDA App
That's great, thanks very much. Completely stumped with this!
munkimatt said:
That's great, thanks very much. Completely stumped with this!
Click to expand...
Click to collapse
Did you try to follow my guide? I have re-written it so that this doesn't happen any more (hopefully).

[NEED HELP] Can't Get Windows 8 to Recognize HTC One in Bootloader

Can someone help me get my HTC One to be recognized by Windows. I can get it recognized when the phone is booted into the system but once it hits the bootloader it shows this error:
This device cannot start. (Code 10)
A request for the USB BOS descriptor failed.
sapplegater said:
Can someone help me get my HTC One to be recognized by Windows. I can get it recognized when the phone is booted into the system but once it hits the bootloader it shows this error:
This device cannot start. (Code 10)
A request for the USB BOS descriptor failed.
Click to expand...
Click to collapse
are you possibly using a USB 3.0 port? if so use a 2.0
I've tried using both and no luck either way.
Sent from my HTC One using Tapatalk 2
sapplegater said:
I've tried using both and no luck either way.
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
You could always do what I ended up doing; get an Ubuntu Live CD and run it without installing, download the sdk, and run adb/fastboot commands that way.
Strike9172 said:
You could always do what I ended up doing; get an Ubuntu Live CD and run it without installing, download the sdk, and run adb/fastboot commands that way.
Click to expand...
Click to collapse
This is a very good suggestion and Ubuntu 13.04 installs beside Windows 8 pretty easily. As long as you get into the bios and turn secure boot off and then change the boot order to put your CD image or sd drive first.
It is probably the easiest way if to don't have a Windows 7 machine laying around. That's what I had to do myself. I didn't feel like installing the sdk on my Fedora partition right then so I hijacked my wife's computer.
Sent from my HTC One using xda app-developers app
see this thread... it helped me solve my Win8, 64-bit, USB issues, including fastboot.
I have problem with HTC One flashed Stock RUU with Google edition and can't see mass storage. In device manager Android device: My HTC -this is ok, but MTP driver is not found, i had tried everything.
Windows 8 x64. I tried 2 different win8 x64 machines and same problem. Few weeks ago I ran's win7 and ARHD 12.1 then working well. All started in win8.
In Windows 7 x64 no problems at all. Windows find automatically driver or update new driver both working.
Can anyone recommend something?
Cheers !

i605 Note 2 to PC will not connect.

hey everyone, so ive have went thru all the threads i can find, done alot of research and have come up short. seems like alot of the users with the Verizon I605 Samsung Note 2 have the same problem, not connecting to their PC's.
-ive restarted both my note 2 and my PC numerous times.
-ive installed/uninstalled/re-installed the official Samsung website device drivers
-tried other USB ports
-tried up to 4 different USB/Mini USB cords
-made sure USB debugging was switched on
-Tried Samsung Kies, come to find out it doesn't support the I605 Note 2
-called Verizon and Samsung directly and both actually offered me a position as a tech after i told them all the things i did to figure it out, because it was way more then they could handle.
i know it has connected before, as i have done it once or twice a few weeks back but now it wont connect, drivers fail to install, and nothing else works. i have also tried every other method mentioned in the other threads. nothing has worked.
is there any fix for this? was it cause by the latest update?
im running 4.1.2/ VRAMC3
and im using Windows 7
please anyone lmk if there is a fix for this. ive exhausted all avenues known to me. thanks in advance.
Happened to me too, it's USB port in your computer. If you have any other computer or laptop try using that.
You can also try wireless connection for file transfer.
Sent from my SPH-L710 using xda premium
Hope you found your answer. If not have this moved. This was posted in the sprint version of the note 2 forums.
Sent from my SPH-L900 using Tapatalk 2
The appropriate forum would probably be more helpful.
Plus, are you getting any error messages? I've had issues with connecting the Sprint GN2. If I install the Samsung Drivers, I get a "Missing Hardware ID" error. I just found it's better not to install drivers. Let Windows install what drivers it can. Not all the drivers will install and will get an error message about device not successfully installed. But enough install that the GN2 will connect so you can move files around for MTP. See a thread I did back in December, linky
Also, you can try out SG Flash Drive Enabler. I've tried it out. It works pretty well. It has quirks, but does allow you to use your SDHC card as a flash drive. You have to use the MTP to access the phone's storage.
oh man...*face palm* sorry about posting in the wrong forum guys, i was about to crash and i didn't even realize. my mad.
MODS: please move this to the correct Forum section at your earliest convenience, thanks :silly:
i have found that airdroid does work for wifi file transfers for such things as pictures, music...etc. but im wanting to root my note 2 and it needs a direct line from the phone to the pc to work.
ill check out those links posted up and see what how it goes. but we still need a fix for this. kinda lame only (well most) the verizon SN2 is having this problem.
flip06 said:
...im wanting to root my note 2 and it needs a direct line from the phone to the pc to work....
Click to expand...
Click to collapse
You may want to use ToolKit. I believe it's setup for AT&T tool. Uninstall KIES and all the samsung driver on the your PC. Choose to have ToolKit install the drivers. It should get your enough connection for ADB to work and be able to root and install a custom recovery. I had to use it a couple days ago to get a custom recovery back on the GN2 and I was getting the Missing Hardware ID error and still worked.
lovekeiiy said:
You may want to use ToolKit. I believe it's setup for AT&T tool. Uninstall KIES and all the samsung driver on the your PC. Choose to have ToolKit install the drivers. It should get your enough connection for ADB to work and be able to root and install a custom recovery. I had to use it a couple days ago to get a custom recovery back on the GN2 and I was getting the Missing Hardware ID error and still worked.
Click to expand...
Click to collapse
Ive done that very process. Uninstalled kies and installed the toolkit drives. Some reason it would sort of connect but then disconnect. Never stayed on and wasnt able to be picked up as connected on the Odin program.
flip06 said:
Ive done that very process. Uninstalled kies and installed the toolkit drives. Some reason it would sort of connect but then disconnect. Never stayed on and wasnt able to be picked up as connected on the Odin program.
Click to expand...
Click to collapse
I had a problem in windows 7 where it would connet to Windows update and try to get drivers for everything once they were connected. I turned off windows looking at windows update for drivers, uninstalled the driver for the phone, then installed Samsung's drivers. my phone showed up in windows again. now im able to get to both sd cards.. did you try that?
PuffJr2 said:
I had a problem in windows 7 where it would connet to Windows update and try to get drivers for everything once they were connected. I turned off windows looking at windows update for drivers, uninstalled the driver for the phone, then installed Samsung's drivers. my phone showed up in windows again. now im able to get to both sd cards.. did you try that?
Click to expand...
Click to collapse
That's what I did to fox it as well
Sent from my SCH-I605 using xda app-developers app
PuffJr2 said:
I had a problem in windows 7 where it would connet to Windows update and try to get drivers for everything once they were connected. I turned off windows looking at windows update for drivers, uninstalled the driver for the phone, then installed Samsung's drivers. my phone showed up in windows again. now im able to get to both sd cards.. did you try that?
Click to expand...
Click to collapse
where did you go on windows 7 to turn off the above mentioned? the middle part confuses me a bit. so your saying you turned off the windows feature to look for driver updates when the phone is connected via USB?
if you dont mind, please walk me thru your process. thanks in advance.
flip06 said:
where did you go on windows 7 to turn off the above mentioned? the middle part confuses me a bit. so your saying you turned off the windows feature to look for driver updates when the phone is connected via USB?
if you dont mind, please walk me thru your process. thanks in advance.
Click to expand...
Click to collapse
http://technet.microsoft.com/en-us/library/cc730606(v=ws.10).aspx
Sent from my SCH-I605 using XDA Premium HD app
shangrila500 said:
http://technet.microsoft.com/en-us/library/cc730606(v=ws.10).aspx
Sent from my SCH-I605 using XDA Premium HD app
Click to expand...
Click to collapse
I was just abput to refer this link to him. you beat me too it! loljooo
shangrila500 said:
http://technet.microsoft.com/en-us/library/cc730606(v=ws.10).aspx
Sent from my SCH-I605 using XDA Premium HD app
Click to expand...
Click to collapse
thank you so much for the link. but still no dice. i uninstalled the drivers i had before, did your method, and then downloaded the drivers again from the toolkit. i still dont get a serial number in the toolkit showing the drivers are good to go, and the phone still doesn't connect.
WHAT THE DEUCE?!
flip06 said:
thank you so much for the link. but still no dice. i uninstalled the drivers i had before, did your method, and then downloaded the drivers again from the toolkit. i still dont get a serial number in the toolkit showing the drivers are good to go, and the phone still doesn't connect.
WHAT THE DEUCE?!
Click to expand...
Click to collapse
Do you have Kies installed? I have to have Kies installed along with the other drivers to use Casual, Odin, or any of the other tools
Sent from my SCH-I605 using XDA Premium HD app
shangrila500 said:
Do you have Kies installed? I have to have Kies installed along with the other drivers to use Casual, Odin, or any of the other tools
Sent from my SCH-I605 using XDA Premium HD app
Click to expand...
Click to collapse
Kies was un-installed per instuctions on the toolbox. i guess i could try and re-install it and retry everything.
EDIT: just remembered that Kies dosnt support the Verizon Note 2....lame sauce.
Source: https://community.verizonwireless.com/message/966503
i am going to try to download a older driver that was working before and see if that works. its linked near the bottom of the above posted link in one of the replies. ill come back with results.
ok so i downloaded the samsung drivers version 1.4.6.0 and followed the directions on the link i provided above. the drivers installed successfully, but the CASUAL(R515b) No You Verizon! program doesn't seem to see the phone connected to the computer. and just continually loops. sigh...this is getting to get stupid. such a simple task yet its not connecting.
EDIT: the drivers SAY they have installed successfully, but the computer still doesn't recognize the phone is connected. even reads on the phone that the software wasnt found to connect to the computers, and the CASUAL program also tells me that the phone isnt connected....sigh...seriously....WTF.
When you install your driver's on your pc you need to restart your pc...have you tryed that?
Sent from my Enormous note 2
flip06 said:
Kies was un-installed per instuctions on the toolbox. i guess i could try and re-install it and retry everything.
EDIT: just remembered that Kies dosnt support the Verizon Note 2....lame sauce.
Source: https://community.verizonwireless.com/message/966503
i am going to try to download a older driver that was working before and see if that works. its linked near the bottom of the above posted link in one of the replies. ill come back with results.
Click to expand...
Click to collapse
While Kies does not officially support the VZW Note 2 it is the only way me and my friends can get our PCs to see our Note 2s, that's the only reason I ask and it is usually par for course. Its what's suggested in these cases if it isn't already installed. It can hurt to give it a shot and see if it helps anything, if not you can just uninstall it again.
Also check out the OP in this thread:
http://forum.xda-developers.com/showthread.php?t=2304481
And if that doesn't help you can always try the code in the last post of this page and see if it works:
http://forum.xda-developers.com/showthread.php?t=2033870&page=2
Sent from my SCH-I605 using XDA Premium HD app
mr pnut said:
When you install your driver's on your pc you need to restart your pc...have you tryed that?
Sent from my Enormous note 2
Click to expand...
Click to collapse
yup tried that.
shangrila500 said:
While Kies does not officially support the VZW Note 2 it is the only way me and my friends can get our PCs to see our Note 2s, that's the only reason I ask and it is usually par for course. Its what's suggested in these cases if it isn't already installed. It can hurt to give it a shot and see if it helps anything, if not you can just uninstall it again.
Also check out the OP in this thread:
http://forum.xda-developers.com/showthread.php?t=2304481
And if that doesn't help you can always try the code in the last post of this page and see if it works:
http://forum.xda-developers.com/showthread.php?t=2033870&page=2
Sent from my SCH-I605 using XDA Premium HD app
Click to expand...
Click to collapse
ive redownloaded it, so ill give it another try. are you saying just have it downloaded and then do nothing with it? or do you somehow get it to connect? i mean just having it as a presents on the computer to have something else connect seems odd to me but hell im down for whatever at this point. ima load it up now and try.

Windows 8.1 drivers Fastboot/ADB

I am having trouble getting my windows 8.1 pc to recognize my Droid DNA. I installed android SDK, installed HTC Sync then removed it it so I would still have the drivers. I have tried universal drivers and another tool I found on the thread but to no avail anybody who knows how to get the device recognized on windows 8.1 and knows how to root the phone could answer. Help would be appreciated. I have went through the process on other htc phones but this one is a little complicated.
jtio21 said:
I am having trouble getting my windows 8.1 pc to recognize my Droid DNA. I installed android SDK, installed HTC Sync then removed it it so I would still have the drivers. I have tried universal drivers and another tool I found on the thread but to no avail anybody who knows how to get the device recognized on windows 8.1 and knows how to root the phone could answer. Help would be appreciated. I have went through the process on other htc phones but this one is a little complicated.
Click to expand...
Click to collapse
I have been trying to do that for 3 months with no luck. Ther are 2 or 3 threads here that talk about 8.1 not seeing your phone. I don't think there is a fix until HTC releases updated windows drivers. I use Linux to fastboot my DNA. Sorry I did not have better news
mopartonyg said:
I have been trying to do that for 3 months with no luck. Ther are 2 or 3 threads here that talk about 8.1 not seeing your phone. I don't think there is a fix until HTC releases updated windows drivers. I use Linux to fastboot my DNA. Sorry I did not have better news
Click to expand...
Click to collapse
Alright thank you looks like ill have to run a dual boot or find an old windows 7 pc. But I did manage to get ADB to work. But i couldn't get the computer to recognize the phone once in fastboot.
jtio21 said:
Alright thank you looks like ill have to run a dual boot or find an old windows 7 pc. But I did manage to get ADB to work. But i couldn't get the computer to recognize the phone once in fastboot.
Click to expand...
Click to collapse
Yep that's what happens, once you ADB into bootloader u are done.
Yep I did some further sleuthing and found out that their is a update under windows update online that works with some windows 8.1 pc that installs the correct drivers I'll post the link soon.
Update here is the link
http://www.microsoft.com/en-us/download/details.aspx?id=41811
Sent from my HTC6435LVW using xda app-developers app
I feel like xda should have a thread in all the forums about this... It's been a problem for a lot of users. Glad you got it figured out.
Sent from my Droid DNA using Tapatalk
Completely agree lol!
Sent from my HTC6435LVW using xda app-developers app
Ahhh I just ended up downgrading to 7 after a month of frustration now I can do as I please lol
Sent from my HTC6435LVW using xda app-developers app

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