First of all I admit that i have done stupid thing.
Before telling this I did HSPL to flash radio rom.
Yesterday I dropped my phone.
And from that time on vibration hadn't worked and booting phone by its own hardware buttons also,not working.
But I found booting only works by following method:
plug in charger while battery is out and then press as soon as battery is inserted again.
Now, what I committed to fix my vibrator was that i tried to disassemble and I got stuck at separating the housing with the screen one.
But I just adadoned to fix it and assembled it again.
After I booted my phone by that strange method above, the touch screen did not work.
So I pressed reset button at the back.
Now it is stuck at the first HTC logo screen. (think it is bricked?)
However It doens't show any information about R,G,D just the logo.
Many time till now the result is the same.
Now my question is...
My warranty is not over yet so I think I can get the new one.
However what interrupts my mind is that "what if they find out it is HSPL?"
But my opposing the question above is that can they see if I did HSPL or not since bootloader doesn't work, and proper powering on of the device doens't work either.
So what is you guys opinion will I be ok to get new one without being accused..?
My other concerns are that what if the boot loader suddenly works... and they find out!!?
And also what if they find out that i disassembled once.. cause the screws look touched..
lol while editting.. the phone got RGDs back although it seems it is rare,now it means there is chance for them to notice it..
You will find that your warranty does not cover accidental damage, so the shop you purchased it from probably will not replace it.
Unless you took out insurance at time of purchase that covers accidental damage.
Your best option, is to claim under your household contents insurance, but once again, check that mobile phones are covered, some policies do not, as it is an item you take out of house.
Thanks for your reply, I am really blured ,because i'm now on relatives house abroad..
Initially when i get back i will check..
unless you have insurance I cant see you being covered I hope you are though, any form of insurance with the HD2 is a must imo
HSPL + visible damage from the fall + disassembly evidence (there's a sticker on a screw that will be broken if you unscrew it, to show it's been opened) = definitely no warranty.
Even if there was any chance you could claim warranty, HSPL modification alone would void it. And unfortunately there is no way to revert unless you install a stock ROM from SD Card. I know it very well cause I just did it yesterday. Had to send mine to claim warranty as the touch screen failed...
Related
By touchscreen i technically mean panel, which includes the four capacitive buttons at the bottom. There was no impact or drop and the screen is not cracked. I opened it up and checked all of the ribbons and they are all fine. In H-Boot, in the system info menu, before taking it apart, it said touchpanel - fail with some other stuff surrounding it. After taking it apart, all previous function has been retained but the touchscreen still doesn't work. Also, i no longer have the touchpanel reported as "failed" in H-Boot.
Also, the problem occurred while at work which included lots of manual labor. Is there any possibility this could be related to an extended period of high humidity? Also, the phone was not wet.
Thanks for any help you can provide.
Hardware problem, covered under warranty, call up VZW and have them ship you a replacement.
As to why it happened, no idea.
They will probably want me to send in the broken phone to verify the fact that it's broken. In order to take apart the phone to attempt a self repair, i had to break the "Void" seal over one of the screws. Also, rooting voids your warranty as well and i don't believe i can change that at this point. I have plugged the phone into my computer but i do not have adb access.
skippythegoat said:
They will probably want me to send in the broken phone to verify the fact that it's broken. In order to take apart the phone to attempt a self repair, i had to break the "Void" seal over one of the screws. Also, rooting voids your warranty as well and i don't believe i can change that at this point. I have plugged the phone into my computer but i do not have adb access.
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I sent my Incredible back for a warranty replacement with no void sticker at all, nothing happened, i truly don't think they care about it.
To get back to stock you don't need ADB or the touchscreen. Just follow this
http://forum.xda-developers.com/showthread.php?t=1009423
Thanks for your help, i'll let you know how this turns out
So I've got the hairline crack in my white note as many others do. I'm probably going to take it back and look for an exchange. I couldn't really care less about that crack but I suppose if I can I might as well (and to not risk it getting worse). I'm running RC6 right now. If I'm returning for a manufactures defect like this, should I bother resetting my phone? I'm going to assume they won't even turn on the phone to look at it but I've never done an exchange so want to get opinions here. Also do I need to bring back all paperwork and the box and everything? I'm within the 30 days.
To be completely safe, I would flash back to stock and reset the flash counter. Better safe than sorry. It's easy enough, and totally worth it in case ATT tries to pull something. And just be prepared and bring everything with, the reps will help you with what you need to return.
Sent from my SAMSUNG-SGH-I717 using Tapatalk
So, Ive done a few returns myself on actual defective phones.
The first thing is, after you go to the store, you will have to go to a separate location to actually return the phone. My experience was that I didnt have to bring anything other than the phone.
After you go to the second location, they will pop out the battery, sim card, and sd card (if present) from your defective phone and put it into a refurbished replacement - it will not be a brand new phone.
You will not get a new box, cables, charger, sim card, or battery, nor will you need to bring anything other than the original phone, battery, and sim card.
They will check three major things - water damage via a small white sticker underneath the back panel of the phone (if its pink, they will claim water damage and not exchange the phone). Im not 100% sure if this phone has a shock indicator which indicates whether the phone was dropped or had any hard impacts (very similar to the white sticker scenario but its a clear piece of plastic or glass usually found right next to the water damage indicator - if its broken / cracked, they will not exchange the phone), if it does, they will check that as well. They will also look for any rust / oxidizing in all of the connectors (headphone jack, usb input, battery contacts on both the battery and the phone). They will also check to see if the phone boots and will perform a factory reset and make sure it boots after it has been reset (so make sure you have everything backed up and make sure you take your sim card out and leave it at home when you do the return, just in case the factory reset formats your sd card).
A few ancillary things they may check is to see if you replaced the recovery menu with something other than the stock 3e recovery and they may check to see if the phone is rooted, both of these would void the warranty so it might not be a bad idea to flash back to stock and reset the flash counter yourself, if you have changed the recovery with something like clockwork recovery or you rooted the phone. More than likely, they wont check anything like kernel versions or anything seen in the settings menu so if it looks like a stock rom and has all the bloatware they are used to seeing, they likely wont know the difference.
Oh yea, boot animation changes are an obvious give-away. If the boot animation is changed, restore to stock and reset the flash counter.
What YOU need to make sure is that the refurb phone they give you has not had the flash counter tripped BEFORE you leave the store. Apparently, if you should need to do a return directly to Samsung at a later time, the flash counter could create problems. There apparently is a method for resetting the flash counter but you shouldnt have to fix it, ATT needs to give you a phone that hasnt been flashed.
Since the box, charger, cable, and receipt arent that big of a deal to grab and bring with you just in case, I would bring them but I dont think you will need them.
Sounds like a bit much work for such a minor issue...maybe I'll call and see what the stores policy is. Thanks!
Sent from my Samsung Nizzote
The screen on my first note would not work with any s-pen at all.
They tried several different pens in the store, no response at all. They exchanged that one for a bread new device right there in the AT&T store. I was in and out in less than 10 minutes
Granted i had just bought the phone the day before so ymmv depending on how long you've actually had the device.
Over 30 days and you'll most likely have to jump through more hoops
Ok, so here's the deal:
My nephew has an HTC Evo 4g LTE and just out of the blue gave him a 'system error', powered down, and would not restart. After talking directly with HTC and a local repair shop, we determined that it had a bad motherboard.
I then purchased a used phone off of Ebay as a donor for the motherboard (the original phone is in pristine condition, and I wanted to keep it that way). The donor phone has a shattered glass, but is fully functional. Please keep in mind that both of these are stock, never rooted or unlocked, and were never opened up before (black sticker was still in place over motherboard cover screw on both units).
Today I did the transplant. I have what I believe to be above average technical and mechanical skills. The process of disassembling and reassembling the phones was done very cautiously and meticulously.
Here's where the problem comes in. Upon rebooting the original phone with the transplant motherboard, the touch no longer works. I removed and replaced the motherboard 3 more times, each time making sure everything was properly plugged in and locked down, but I still have the same results. I did do a factory reset and a recovery through the bootloader menu.
I figured that someone here must know what is going on. The original phone worked perfectly before the 'system error', and again, the donor phone worked perfectly minus the shattered screen. Does anyone have some insight on what might be the problem? I would hate to have to purchase a new phone unless absolutely necessary. Like I said earlier, this is my nephew's phone, and he does not currently have a job, so any fix would require me to pay for it...
I'm not going to try to go into much detail on a subject that I don't know about, but you might want to look into troubleshooting and researching to see if your digitizer has been ruined in your transplant. From what I understand, it is a pretty common occurrence in some users' DIY endeavors.
the phone on like usual , put aside.. when want to use take it and saw it in boot screen.., wait quite long still stuck there.. take off battery and put back in straight cant turn on.. any idea to revive it?
download/cwm mode both not working... tried press 3 together and insert battery also no respond.. charge no respond too... is it mobo dead symtom?
EDIT: Charge it will hot but no respond
Same advice as this thread (I.E try the things I suggested to that person); though in your case it's 99.999999% likely you're going to need a motherboard replacement if you intend to keep the phone.
MistahBungle said:
Same advice as this thread (I.E try the things I suggested to that person); though in your case it's 99.999999% likely you're going to need a motherboard replacement if you intend to keep the phone.
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i cant find usb jig over here...
the person sttill able to go downlad or cwm.. this phone unable to turn on.. tried jump start by holding 3 button and insert battery do not work..
can i know how long should i hold the 3 button? as the post say too many people release early..
if the mobo really spoilt, will it affect the internal memory? for example i sell it to faulty phone shop, do they able to recover? if not maybe sell it and get a new phone
1) You hold the buttons as long as you have to - if it hasn't booted into download mode having held the buttons for twenty seconds, it won't be ever.
2) You can order a jig on eBay; you don't have to find one 'over here'.
3) Nobody can access your internal memory (including you). It's probably dead anyway.
If you decide to keep the phone, you get a motherboard replacement. If you sell it as is, expect to get very little money for it (the only part useful to someone else will probably be the screen).
MistahBungle said:
1) You hold the buttons as long as you have to - if it hasn't booted into download mode having held the buttons for twenty seconds, it won't be ever.
2) You can order a jig on eBay; you don't have to find one 'over here'.
3) Nobody can access your internal memory (including you). It's probably dead anyway.
If you decide to keep the phone, you get a motherboard replacement. If you sell it as is, expect to get very little money for it (the only part useful to someone else will probably be the screen).
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it will turn hot when i plug charger on it.. so it considered death too?
planning to sell it out but only concern people have chance revive it back and get data inside..
Correct. Heat at the back + no boot = one or more components on the motherboard have died. It is impossible to read the data off an EMMC in these situations
As I said in my PP, if you sell it, the only thing which be useful for whomever buys it is the screen, assuming they don't replace the motherboard & get the phone working again, and as the EMMC is on the motherboard, new board = new EMMC.
Nobody is going to access your data if you sell it (and even if they could, why would they ? You're paranoid/read too much of the hysteria the tech media push as 'journalism'); it's gone (and I'm not saying this again, twice is my limit).
MistahBungle said:
Correct. Heat at the back + no boot = one or more components on the motherboard have died. It is impossible to read the data off an EMMC in these situations
As I said in my PP, if you sell it, the only thing which be useful for whomever buys it is the screen, assuming they don't replace the motherboard & get the phone working again, and as the EMMC is on the motherboard, new board = new EMMC.
Nobody is going to access your data if you sell it (and even if they could, why would they ? You're paranoid/read too much of the hysteria the tech media push as 'journalism'); it's gone (and I'm not saying this again, twice is my limit).
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credit card data etc.. the phone is my bro 1.. i just asking... yesterday he told be that he bring to phone shop for last time before purchase.. the phone repair people say IC dead,, replace cost less than 100.. but dont know which IC, data depend on which IC...
You can replace the entire motherboard for around the same price. We've seen a number of posts over the past 12 mths or so with this 'replace power IC' fix suggested, but nobody has posted after saying the repair was carried out successfully.
It involves replacing an individual component on the motherboard, these components are tiny, and Samsung service centres/almost all other repairers won't even attempt such a repair. If this repair is unsuccessful, you will end up having to pay for a motherboard replacement + the cost of the failed repair.
So if the plan is to keep the phone, insist on motherboard replacement. You can source a 2nd hand one online yourself & pay a mobile repair shop to do the replacement (and many mobile repair shops may even be able to source one for you), and as I said in my first para, this will cost you not a lot more than what you've been quoted for this dubious repair, but you will pretty much guarantee to fix the phone first time unless there's other components not working.
By all means choose the option you've been given (replacing the individual component), but be aware there's a fair chance it may not work, and if this is the case you'll end up with extra expense if you end up needing the motherboard replaced.
If it was me, I'd want it fixed right the first time.
Anyways, this is my last post to this thread. Nothing personal, but I've given you the options, up to you/your brother to decide what you want to do, no amount of further to-ing/fro-ing in this thread is going to change that.
Please can anybody with experience of galaxy s6 repair help.
A couple of weeks ago I turned of my s6 one night, next morning I tried to turn it on but it wouldn't, it was completely unresponsive, black screen no lights, the phone has never been dropped or damaged in anyway or been anywhere near water.
When it was switched off the battery was almost fully charged, so I knew it wasn't a dead battery but I tried the charger anyway. There was no charging light and the back of the phone near the rear camera got quite hot within a couple of minutes. I tried a soft reset but it didn't work.
So then I took it to a local phone shop for repair. The guy in the shop said that he'll send the phone of the workshop for a diagnostic. Anyway he called up and said the motherboard is faulty and needed to replaced. Now he phoned up again and the guy who is fixing the phone is now saying the screen also needs to be replaced, apparently the backlight is not working. Now I know amoled screens do not have any backlight, so I asked him what exactly is wrong with the screen as it's a amoled screen it doesn't have a back light, he said he doesn't know just the engineer said the backlight doesn't work. He said the repair would cost £149.
My question can a faulty motherboard damage the screen? is he what he is saying plausible or is he trying a con?
Thanks in advance for any reply's.
bossrat45 said:
Please can anybody with experience of galaxy s6 repair help.
A couple of weeks ago I turned of my s6 one night, next morning I tried to turn it on but it wouldn't, it was completely unresponsive, black screen no lights, the phone has never been dropped or damaged in anyway or been anywhere near water.
When it was switched off the battery was almost fully charged, so I knew it wasn't a dead battery but I tried the charger anyway. There was no charging light and the back of the phone near the rear camera got quite hot within a couple of minutes. I tried a soft reset but it didn't work.
So then I took it to a local phone shop for repair. The guy in the shop said that he'll send the phone of the workshop for a diagnostic. Anyway he called up and said the motherboard is faulty and needed to replaced. Now he phoned up again and the guy who is fixing the phone is now saying the screen also needs to be replaced, apparently the backlight is not working. Now I know amoled screens do not have any backlight, so I asked him what exactly is wrong with the screen as it's a amoled screen it doesn't have a back light, he said he doesn't know just the engineer said the backlight doesn't work. He said the repair would cost £149.
My question can a faulty motherboard damage the screen? is he what he is saying plausible or is he trying a con?
Thanks in advance for any reply's.
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A faulty motherboard can damage the screen (in various ways). All screens have backlight (except for screens like the old Nokia 3310 had) so the layers of your screen might be damaged or have leaked since there is a fluid "sticking" the layers together. This is (obviously) not a software problem, but I would like to know if you were rooted, had any custom ROMs/kernels and did you have XPosed installed. How did you root and did you have a custom recovery?
All my statements are afaik (as far as I know) and based upon real life experiences, if anything I wrote is wrong, feel free to correct me as we are all learning .
Thanks for the reply, I hadn't rooted the phone, all I had done was replace the vodafone firmware to stock firmware as I was no longer on vodafone and wanted to remove all the bloatware, but that was many months ago and everything was working fine.
I just find it odd that a perfectly working phone can be damaged so badly for no obvious reason, it wasn't plugged into the charger, I just turned it off one night put it on my desk, tried to turn it on next morning and it was dead.
So does the repair seem legit to you? I am just a bit weary as I know how easy it would be to charge for parts that aren't necessary. Also is there anyway I could check if the screen has really been changed as the display on my phone was in perfect condition, not a single mark or scratch or any thing to identify it against a brand new screen.
bossrat45 said:
Thanks for the reply, I hadn't rooted the phone, all I had done was replace the vodafone firmware to stock firmware as I was no longer on vodafone and wanted to remove all the bloatware, but that was many months ago and everything was working fine.
I just find it odd that a perfectly working phone can be damaged so badly for no obvious reason, it wasn't plugged into the charger, I just turned it off one night put it on my desk, tried to turn it on next morning and it was dead.
So does the repair seem legit to you? I am just a bit weary as I know how easy it would be to charge for parts that aren't necessary. Also is there anyway I could check if the screen has really been changed as the display on my phone was in perfect condition, not a single mark or scratch or any thing to identify it against a brand new screen.
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Hmmm, okay.
If you have the right tools you can probably make a mark with a marker or something that won't damage the screen and then when they "replace" it you can check if it is still there. By the way, I don't mean on the screen but on that metal part on the underside of the screen. If you don't want to make such a thing because you maybe don't have the necessary tools, make a tiny scratch that you can locate but won't affect using the phone or not visible unless you really take a close look. If you don't want to do that you can take it to an official Samsung retailer or send it to them (this is probably the most recommended option).
Unfortunately the phone already at the repair shop, I got a call a few days ago telling me that the logic board was damaged and needed to be replaced, I agreed to that repair, now he called again today and said the display also needs to be changed. That's why I'm a bit suspicious, I can understand how the motherboard maybe faulty and may have died, but the display also? maybe he damaged the display when trying to change the motherboard or he's charging for unnecessary work or maybe he's telling the truth and the faulty motherboard killed the display, I don't know.
I was wondering if there's something in the firmware which keeps count of the number of times a part has been replaced or how long the display has been used for or a way I can check the date of the display manufacture without opening the phone.
bossrat45 said:
Unfortunately the phone already at the repair shop, I got a call a few days ago telling me that the logic board was damaged and needed to be replaced, I agreed to that repair, now he called again today and said the display also needs to be changed. That's why I'm a bit suspicious, I can understand how the motherboard maybe faulty and may have died, but the display also? maybe he damaged the display when trying to change the motherboard or he's charging for unnecessary work or maybe he's telling the truth and the faulty motherboard killed the display, I don't know.
I was wondering if there's something in the firmware which keeps count of the number of times a part has been replaced or how long the display has been used for or a way I can check the date of the display manufacture without opening the phone.
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Unfortunatly, no,but if the phone is working after the repair that means it is fixed! If not, they will give you a replacement since they test everything to make sure it works.