By touchscreen i technically mean panel, which includes the four capacitive buttons at the bottom. There was no impact or drop and the screen is not cracked. I opened it up and checked all of the ribbons and they are all fine. In H-Boot, in the system info menu, before taking it apart, it said touchpanel - fail with some other stuff surrounding it. After taking it apart, all previous function has been retained but the touchscreen still doesn't work. Also, i no longer have the touchpanel reported as "failed" in H-Boot.
Also, the problem occurred while at work which included lots of manual labor. Is there any possibility this could be related to an extended period of high humidity? Also, the phone was not wet.
Thanks for any help you can provide.
Hardware problem, covered under warranty, call up VZW and have them ship you a replacement.
As to why it happened, no idea.
They will probably want me to send in the broken phone to verify the fact that it's broken. In order to take apart the phone to attempt a self repair, i had to break the "Void" seal over one of the screws. Also, rooting voids your warranty as well and i don't believe i can change that at this point. I have plugged the phone into my computer but i do not have adb access.
skippythegoat said:
They will probably want me to send in the broken phone to verify the fact that it's broken. In order to take apart the phone to attempt a self repair, i had to break the "Void" seal over one of the screws. Also, rooting voids your warranty as well and i don't believe i can change that at this point. I have plugged the phone into my computer but i do not have adb access.
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Click to collapse
I sent my Incredible back for a warranty replacement with no void sticker at all, nothing happened, i truly don't think they care about it.
To get back to stock you don't need ADB or the touchscreen. Just follow this
http://forum.xda-developers.com/showthread.php?t=1009423
Thanks for your help, i'll let you know how this turns out
Related
First of all I admit that i have done stupid thing.
Before telling this I did HSPL to flash radio rom.
Yesterday I dropped my phone.
And from that time on vibration hadn't worked and booting phone by its own hardware buttons also,not working.
But I found booting only works by following method:
plug in charger while battery is out and then press as soon as battery is inserted again.
Now, what I committed to fix my vibrator was that i tried to disassemble and I got stuck at separating the housing with the screen one.
But I just adadoned to fix it and assembled it again.
After I booted my phone by that strange method above, the touch screen did not work.
So I pressed reset button at the back.
Now it is stuck at the first HTC logo screen. (think it is bricked?)
However It doens't show any information about R,G,D just the logo.
Many time till now the result is the same.
Now my question is...
My warranty is not over yet so I think I can get the new one.
However what interrupts my mind is that "what if they find out it is HSPL?"
But my opposing the question above is that can they see if I did HSPL or not since bootloader doesn't work, and proper powering on of the device doens't work either.
So what is you guys opinion will I be ok to get new one without being accused..?
My other concerns are that what if the boot loader suddenly works... and they find out!!?
And also what if they find out that i disassembled once.. cause the screws look touched..
lol while editting.. the phone got RGDs back although it seems it is rare,now it means there is chance for them to notice it..
You will find that your warranty does not cover accidental damage, so the shop you purchased it from probably will not replace it.
Unless you took out insurance at time of purchase that covers accidental damage.
Your best option, is to claim under your household contents insurance, but once again, check that mobile phones are covered, some policies do not, as it is an item you take out of house.
Thanks for your reply, I am really blured ,because i'm now on relatives house abroad..
Initially when i get back i will check..
unless you have insurance I cant see you being covered I hope you are though, any form of insurance with the HD2 is a must imo
HSPL + visible damage from the fall + disassembly evidence (there's a sticker on a screw that will be broken if you unscrew it, to show it's been opened) = definitely no warranty.
Even if there was any chance you could claim warranty, HSPL modification alone would void it. And unfortunately there is no way to revert unless you install a stock ROM from SD Card. I know it very well cause I just did it yesterday. Had to send mine to claim warranty as the touch screen failed...
I currently have a FFC modded vibrant and its acting up. I know this is an issue with some phones where it thinks the usb cable is plugged in when its not.
This just started happening yesterday after getting the phone on the day it was released. I have Odined back to stock, changed usb settings and multiple reboots the problem still exists in addition it needs to be plugged in to boot up. I got on the phone with TM and they thought it would be a good idea to replace it. So the rep proceeded to give me all the terms and asked me to give her the IME number and so forth. I then turned the phone back on and now its working fine. The replacement phone is on its way already. When she was reading me the terms she specified if the phone is damaged in anyway I will be charged $400+ for it and by doing this I have waived them replacing it for the insurance deductible.
Has anybody successfully covered that hole up so its not noticeable? And what steps were taken?
Should i just take a chance with my current phone and keep it although the problem might come back?
EDIT: It just started happening again after plugging it in with the official cable which feels kinda loose, I used a BlackBerry one which feels nice and tight right before and it was fine.
If it acts fine send them the new one back call them and tell them you figured it out you might not be able to replace it if it acts up again though cause you will be passing this replacement up
Still flashing , thanks to odin & tw
You opened the phone, which voided the warranty. I can't see any way of you easily covering the hole in a way that they won't notice it. You're likely going to be coughing up the $400.
Now my lower touch screen acts on It's on. I have calibrated the screen but it still acts on it's own. Will removing the screen and putting it back help? I'm thinking maybe it will release pressure from the lower screen that it's causing it to act weird. I shake the phone during a txt and it randomly starts selecting letters. Any ideas?
Sent from my PG86100 using XDA App
I had a similar issue, but for me the problems randomly started on its own, not after dropping it. I brought it into sprint, they changed the screen and said that didn't fix it. They replaced my phone. Make sure you unroot before you go in, if you decide to.
According to some sprint techs, and several other people that have anecdotal stories about repairs by sprint, fixing a physical problem with the phone doesn't require un root. Rooting voids the HTC warranty, but won't prevent them from fixing something like that.
Anyways, your problem most likely lies in the touch screen digitizer, or the ribbon cable connection from the digitizer to motherboard. If you are not capable of fixing it yourself from a tear down guide you can look at from here on xda or across the internet, then you will either have to have sprint do the repair or get a replacement. Remember though, replacements are almost always refurbished, and will likely come with hboot x.5 or higher, and you won't be able to have true root.
Now, if you can do the repair yourself it just requires the purchase of a digitizer. Which will come already attached to a brand new outer glass screen, and has the ribbon cable already attached. That will cost you around 50 dollars. I actually have the part you need, brand new, never used, but tested to be working that I was going to Ebay for as much as I could. I would sell it to you for 49 plus whatever shipping method you wanted. Let me know if you are interested
Sad Panda said:
According to some sprint techs, and several other people that have anecdotal stories about repairs by sprint, fixing a physical problem with the phone doesn't require un root. Rooting voids the HTC warranty, but won't prevent them from fixing something like that.
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Click to collapse
Another xda member I've talked to who was having a similar problem went into Sprint, and they said he had to unroot and go back to stock before fixing his phone. So you may or may not have to unroot if you decide to bring your phone in.
Also dont tell sprint you dropped your phone either.. otherwise they will tell you to go through Asurion and you gonna have to pay...
Hello,
My friend has problems with her SGS3. It's about 1 year old and it started restarting and turning off itself. Sometimes it's on a keypress, sometimes while charging and something it just went off without touching anything. She sent it to repair and they said that there is some damage on motherboard from water (but it was never wet so it's weird) and it's glass is broken (it felt on the floor and broke a few days after buying), but the screen and touch digitizer work fine.
Since the repair is more expensive than new device, she wants to check if there is some software problems before giving it to someone who can try to fix it. The phone is not rooted, so is there any easy way to check its logs (some app or something)? Is it even possible without rooting?
In case of hardware problems, what should she do now? If the mainboard is broken and the glass is broken too, it's almost impossible to sell it for parts because only battery and soem minor parts are usable. Is it worth repairing the motherboard?
Here is the picture from the repair service: http://i.imgur.com/pF92OgB.jpg
xplod2841 said:
Hello,
My friend has problems with her SGS3. It's about 1 year old and it started restarting and turning off itself. Sometimes it's on a keypress, sometimes while charging and something it just went off without touching anything. She sent it to repair and they said that there is some damage on motherboard from water (but it was never wet so it's weird) and it's glass is broken (it felt on the floor and broke a few days after buying), but the screen and touch digitizer work fine.
Since the repair is more expensive than new device, she wants to check if there is some software problems before giving it to someone who can try to fix it. The phone is not rooted, so is there any easy way to check its logs (some app or something)? Is it even possible without rooting?
In case of hardware problems, what should she do now? If the mainboard is broken and the glass is broken too, it's almost impossible to sell it for parts because only battery and soem minor parts are usable. Is it worth repairing the motherboard?
Here is the picture from the repair service: http://i.imgur.com/pF92OgB.jpg
Click to expand...
Click to collapse
Isn't that the USB port? Looks like it's already fried. From the looks of it, the service center is right it's a hardware problem and for them to say that the motherboard is broken probably means other components are also fried. In my opinion it's better to buy a new phone as a repairing it outside warranty is much more costly than buying of a new phone.
SignetSphere said:
Isn't that the USB port? Looks like it's already fried. From the looks of it, the service center is right it's a hardware problem and for them to say that the motherboard is broken probably means other components are also fried. In my opinion it's better to buy a new phone as a repairing it outside warranty is much more costly than buying of a new phone.
Click to expand...
Click to collapse
Yes, it looks like USB port. Maybe something is fried, but the phone works so all chips and electronics must be okay. They said that there is corrosion on the motherboard. The phone was never wet but it can be due to condensation or humidity. I have a friend who told me that he can fix it if there is only little corrosion, but before trying, I would like to take a look on logs if there is some software problems. Another friend told me to wipe and flash original kernel and ROM from fresh, but I don't think that this is a smart move since the port could be broken and we could brick the device if it lose connection during flashing.
xplod2841 said:
Yes, it looks like USB port. Maybe something is fried, but the phone works so all chips and electronics must be okay. They said that there is corrosion on the motherboard. The phone was never wet but it can be due to condensation or humidity. I have a friend who told me that he can fix it if there is only little corrosion, but before trying, I would like to take a look on logs if there is some software problems. Another friend told me to wipe and flash original kernel and ROM from fresh, but I don't think that this is a smart move since the port could be broken and we could brick the device if it lose connection during flashing.
Click to expand...
Click to collapse
I see... so the phone still works. That type of damage is probabaly because of humidity like what you suspect. In my opinion further use of the phone with an existing hardware problem can lead to a more bigger problem so no logs can be of help here. That fried usb port can also hinder on flashing a new rom like what you said as it may fail during the flash that can corrupt the internal memory of the phone. I think your friend's options are only two. Have it repaired or just buy a new one.
Yes it works but it's barely usable. It's blocking (getting stuck) and restarting all the time. Do you know maybe how to read those logs? I never used logs so I don't know. I was googling about it but I didn't understand it well. It seems that the phone has to be rooted.
Ok, so here's the deal:
My nephew has an HTC Evo 4g LTE and just out of the blue gave him a 'system error', powered down, and would not restart. After talking directly with HTC and a local repair shop, we determined that it had a bad motherboard.
I then purchased a used phone off of Ebay as a donor for the motherboard (the original phone is in pristine condition, and I wanted to keep it that way). The donor phone has a shattered glass, but is fully functional. Please keep in mind that both of these are stock, never rooted or unlocked, and were never opened up before (black sticker was still in place over motherboard cover screw on both units).
Today I did the transplant. I have what I believe to be above average technical and mechanical skills. The process of disassembling and reassembling the phones was done very cautiously and meticulously.
Here's where the problem comes in. Upon rebooting the original phone with the transplant motherboard, the touch no longer works. I removed and replaced the motherboard 3 more times, each time making sure everything was properly plugged in and locked down, but I still have the same results. I did do a factory reset and a recovery through the bootloader menu.
I figured that someone here must know what is going on. The original phone worked perfectly before the 'system error', and again, the donor phone worked perfectly minus the shattered screen. Does anyone have some insight on what might be the problem? I would hate to have to purchase a new phone unless absolutely necessary. Like I said earlier, this is my nephew's phone, and he does not currently have a job, so any fix would require me to pay for it...
I'm not going to try to go into much detail on a subject that I don't know about, but you might want to look into troubleshooting and researching to see if your digitizer has been ruined in your transplant. From what I understand, it is a pretty common occurrence in some users' DIY endeavors.