I made another post explaining that my phone will turn off by itself randomly and then today I had something very unusual happen. it was charging in my car, then suddenly stopped charging even(was at 62%). I unplugged it & plugged it back in then suddenly the screen glitched out and went black(but the power light was still on). The phone was unresponsive so I unplugged it and pulled the battery. I waited a bit & put the battery back and then it turned on normally. Once it was up though, the bottom left corner of the screen was super bright and looked like it had fluid behind the screen. I freaked out and pulled the battery again. I then took the phone apart and found it was completely dry and no water damage indicators. I sprayed it all down with canned air and put it back together but it still has that issue in the bottom corner(although the screen is still operating fine).
whatever that problem is, it takes up more then enough of the screen to bother anyone + is still doing the random power offs. I do not have insurance + with the S-OFF and the void sticker now removed from the screw I doubt Verizon will do anything. I'm sure it will be over $100 to fix this(just not sure how much more), so would it be worth it to fix this or just buy another phone off of craigslist?
Call Verizon and tell them about your problem. have them send you a replacement as it is still under warranty. When you get the new one CAREFULLY remove the void sticker (heat it up, hair dryer, lighter, whatever you have lying around that can do it) from the replacement, and put it on the one you are sending back.
g00s3y said:
Call Verizon and tell them about your problem. have them send you a replacement as it is still under warranty. When you get the new one CAREFULLY remove the void sticker (heat it up, hair dryer, lighter, whatever you have lying around that can do it) from the replacement, and put it on the one you are sending back.
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Click to collapse
Unfortunately, since I traded my old phone for this Thunderbolt they(Verizon) told me it is no longer under a warrenty. Instead, they offered to send me a new Thunderbolt in the mail for $250.... I then asked about the Bionic and was told they'd give me a new Bionic for $300. I'm debating what to do now.
p.s. a local cell phone shop said they could fix my phone for $140 but couldn't guarantee if the buttons at the bottom of my phone would light up again or not.
Do you mean you already have a replacement Tbolt? If so I think you only get a 90 day warranty on those.
Stratejaket said:
Do you mean you already have a replacement Tbolt? If so I think you only get a 90 day warranty on those.
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well, i got my original TB when i signed up with Verizon. i took it back within the 30 day period and exchanged it for an Incredible 2... some time later i traded the Incredible 2 with someone for this TB.
so more or less, yes... replacement of sorts. i explained this to the verizon rep(who apparently already knew).
Alright heres one for the experts. Plugged my phone in last night before i went to bed. Woke up and unplugged it. Phone said it was still charging. My thoughts of course were simply "awesome -_-". So proceeded to turn the phone off. Even when the phone was off, it still claimed it was charging. The cable wasn't even plugged in. So I pulled the battery and put it back in, giving me the same result. So I plugged the charger back in and unplugged it and that temporary fixed the problem. I unplugged it and then would keep hearing beeping notifications claiming i was plugging my charger in and unplugging it. Now naturally im thinking its a hardware issue and thinking it may be best to take my phone to an AT&T problem and work towards a warranty replacement. I just dont know how that works so ill have to read about it. I dont want to have to go a few days without a phone is the only thing.
If it helps im on unnamed 1.3.1 using entropys latest kernel with the blue monkey theme.
Also if anyone would like to chime in on a warranty replacement process please feel free.
Thanks in advanced XDA members.
EDIT: My phone was reading 88% and now its going up. Is currently at 91% and not plugged in.
FREAKING awesome! Perpetual energy phone.
Lol, ok, not. Does indeed sound like a usb port gone bad. Seems complaints like these are popping up more often. Must have been a few bad batches. I'd say take it back to stock and return it. Not worth worrying about total failure.
Though I'd recommend taking it to a place farther away from where you first got it, less chance of getting one from the same batch. Or ask if they have gotten a new shipment of sgsii's in.
Sent from my páhhōniē
Lol that literally made me laugh. But thanks for the reply. Planning on returning to stock and taking it back. Should i go to one of AT&T's device support centers or just go to an AT&T retailer?
EDIT: flash counter is at 1 but no "!" ...guess ill have to wait my jig to reset it to 0 before i try and do a warranty exchange?
Any place will work fine, corporate or not, as long as they have sgsii in stock. Worth calling before hand to make sure.
Nobody has yet reported being denied warranty from the flash counter being tripped. But I say better safe than sorry. Just make sure to follow the directions exactly. Some have reported their phones being really jacked up after using it. By far the minority, but nonetheless.
Sent from my páhhōniē
Update : went too a dscand they saw the same problem
. They restored my phone to what it was out of the box. The problem is currently not happening. We shall see what happens when I get home and attempt to root the phone.
Update II : got 5 minutes away from the at&t store turned the phone off, would not turn back on, went back to the At&t store and they said it was a hardware issue and they gave me a replacement
Thanks for the update. Talk about happy the phone didn't die through the night. That would have been super frustrating.
Sent from my páhhōniē
So my rear speaker went out a while ago and it really was no big deal. Then i had a good size bright spot in the middle of my screen. Took it into sprint (was unlocked and on viper rom)to get some repairs done on the Hardware portion of it. Well the tech said that he couldnt fix the speaker issue but he ordered me a replacement. My question is if i had it rooted and what not is that going to cost me money? OR will they just plug it into a computer once the phone gets to where it needs to go and flash whatever it is they flash or wipe or whatever? Should i be concerned about a charge even though the tech had to have clearly known it had a rom on it. Replacement phone just got here today.
if your replacement phone is already here, then why are you worried about it? they likely would have made you pay for it up front before ordering you a new one if that was the case.
cross your fingers for hboot 1.4.. and don't let them update it...
good call. yeah its another 1.50...weak. oh well. thanks for your response
Yea, I have 1.5...very cumbersome...always have to plug it in to a computer to reboot to recovery .
Guys I owned a Galaxy SIII white GT-19300... had it for 3-4 months, bought it brand new. used really carefully, only had one or two falls that's it.
Finally it decided to crap all of a sudden like it had a silent heart attack, just a couple of hours ago. It wasn't charging or was in process of updating or anything. Just that I was sitting and having a sms conversation where in the middle it just won't budge at all. It just went completely pulseless.
These are the symptoms:
-No display
-Won't power up by any means
-No charging light
-No sign of booting up
What I tried:
-Hard reset
-Remove SIM and SD card, still no activity
-Swapped battery of working S3
What should be the next step?. Thankfully warranty period hasn't elapsed yet.
How should I approach now?. Will the warranty company replace the set or more likely create some unsolvable obstacles, like them assuming fall or label the phone rooted etc?
Thanks for your time
saadxe said:
Guys I owned a Galaxy SIII white GT-19300... had it for 3-4 months, bought it brand new. used really carefully, only had one or two falls that's it.
Finally it decided to crap all of a sudden like it had a silent heart attack, just a couple of hours ago. It wasn't charging or was in process of updating or anything. Just that I was sitting and having a sms conversation where in the middle it just won't budge at all. It just went completely pulseless.
These are the symptoms:
-No display
-Won't power up by any means
-No charging light
-No sign of booting up
What I tried:
-Hard reset
-Remove SIM and SD card, still no activity
-Swapped battery of working S3
What should be the next step?. Thankfully warranty period hasn't elapsed yet.
How should I approach now?. Will the warranty company replace the set or more likely create some unsolvable obstacles, like them assuming fall or label the phone rooted etc?
Thanks for your time
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Click to collapse
Warrant may be void if its rooted or custom rom or modified status or rom counter above zero .
No way to reset those on a non booting phone .
Dropped damage incurred again who knows until they take the phone apart .
jje
JJEgan said:
Warrant may be void if its rooted or custom rom or modified status or rom counter above zero .
No way to reset those on a non booting phone .
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Click to collapse
If the phone's truly hard-bricked, there's no way the service center would be able to discern that. Dead is dead.
Agreed, if the phone is truly dead no one in the sammy repair could able to detect that.
Sent from my GT-I9300
I'm sorry but I have to disagree, just because the power port has died, by no means means the memory/storage, or anything else for that matter really is down.. (not that it'll come up, just making a point)
it sounds like you really did everything right to troubleshoot it huh.. well let me just throw a few things out, you probably didnt, but hopefully did overlook..
the cord you're trying to charge it with, could it be not working/charging it?
have you tried another cord, or maybe even a USB cord? was it plugged in when it died? some low quality/defective cords can have some weird effects on phones, like less responsive digitizers, or even short out a phone
did you have any custom CPU settings? over/under clock/volt? had you played with you min/max CPU settings?
it doesn't turn on, did you determin this by seeing no display? seeing if there's any hapticfeedback, or even calling it from another phone and seeing if it rings on the callers side.
I know it seems silly but I'm just throwing out things from personal expirence ..
so now your phone really is dead, well having it under warrenty is great. having worked at an AT&T corporate retailer, I can tell you what happens on our side when you bring in a damaged phone.. well try it ourselves, well ask what happened, if you don't know well ask things like, 'did you drop it', 'or it was in contact with water'. (were actually required to ask, since these things aren't covered under warranty. which let me say, is so broken that we push the extended warranty on you, because it covers basically nothing.. we have a quota that says we need to sell X amount of a list of product/services each month.. but I digress).. anyway, once you tell us it just died out of nowhere we take your phone, put it in an envelope and ship it back to the manufacturer. in the mean time well offer you a loaner phone if you need one (just whatever we have on hand at the time, usually phones we get from trade-ins) (you keep your battery and sim) , and we put a 50 dollar hold on your card (yes on a creditcard, not your account) until your phone comes back in and we get our loaner phone. they'll send you a phone back to us, not yours, usually a refurbished version, then we call you and let you know your phones ready.
NEVER have I ever seen or heard anything ever of checking for root. most of our reps don't even know what that is.. once we submit a replacement form, the new phone is on transit to our shop usually by the next day (meaning they send out the replacement before they get the one we sent).
my advice is once you're sure the phone is dead, take it in to your retailer, tell them it died out of nowhere while you were texting, and it won't turn back on. you don't need to go into anymore detail than that..
clearly I have a problem with rambling this morning haha so ill stop talking there. if you have anymore questions tho, ill be happy to answer. goodluck!
Sent from my GT-I9300 using xda app-developers app
soraxd said:
I'm sorry but I have to disagree, just because the power port has died, by no means means the memory/storage, or anything else for that matter really is down.. (not that it'll come up, just making a point)
it sounds like you really did everything right to troubleshoot it huh.. well let me just throw a few things out, you probably didnt, but hopefully did overlook..
the cord you're trying to charge it with, could it be not working/charging it?
have you tried another cord, or maybe even a USB cord? was it plugged in when it died? some low quality/defective cords can have some weird effects on phones, like less responsive digitizers, or even short out a phone
Click to expand...
Click to collapse
Didn't mention it. I underwent much thoroughly then what I typed.. Yup tried 3 different cables, couple of chargers, usb cable.
And no it really wasn't plugged in. I really was expecting a sms at that time, when it took too long, I took it out from the pocket and voila DEAD!
soraxd said:
did you have any custom CPU settings? over/under clock/volt? had you played with you min/max CPU settings?
Click to expand...
Click to collapse
No didn't.. was too scared to try that!
soraxd said:
it doesn't turn on, did you determin this by seeing no display? seeing if there's any hapticfeedback, or even calling it from another phone and seeing if it rings on the callers side.
Click to expand...
Click to collapse
Tried everything you mentioned and even more then that!
yup lifeless like a brick.
** By the way an incidental finding found before claiming warranty. While having the battery in the phone. It was still warm. Removed it. Became cooler, upon reinstall, it became warm again. What gives??!
It's more like a phone in coma!
soraxd said:
I know it seems silly but I'm just throwing out things from personal expirence ..
so now your phone really is dead, well having it under warrenty is great. having worked at an AT&T corporate retailer, I can tell you what happens on our side when you bring in a damaged phone.. well try it ourselves, well ask what happened, if you don't know well ask things like, 'did you drop it', 'or it was in contact with water'. (were actually required to ask, since these things aren't covered under warranty. which let me say, is so broken that we push the extended warranty on you, because it covers basically nothing.. we have a quota that says we need to sell X amount of a list of product/services each month.. but I digress).. anyway, once you tell us it just died out of nowhere we take your phone, put it in an envelope and ship it back to the manufacturer. in the mean time well offer you a loaner phone if you need one (just whatever we have on hand at the time, usually phones we get from trade-ins) (you keep your battery and sim) , and we put a 50 dollar hold on your card (yes on a creditcard, not your account) until your phone comes back in and we get our loaner phone. they'll send you a phone back to us, not yours, usually a refurbished version, then we call you and let you know your phones ready.
NEVER have I ever seen or heard anything ever of checking for root. most of our reps don't even know what that is.. once we submit a replacement form, the new phone is on transit to our shop usually by the next day (meaning they send out the replacement before they get the one we sent).
my advice is once you're sure the phone is dead, take it in to your retailer, tell them it died out of nowhere while you were texting, and it won't turn back on. you don't need to go into anymore detail than that..
clearly I have a problem with rambling this morning haha so ill stop talking there. if you have anymore questions tho, ill be happy to answer. goodluck!
Sent from my GT-I9300 using xda app-developers app
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Click to collapse
Thanks for the detailed reply man, really appreciated. Especially since I was already trying to read the minds of these warranty dealers!
So just a while ago I gave it in for warranty. I was adamant of it going dead while I was doing an sms (although true!).. just said no to whatever cause they tried to find (wasn't any, honest!). They were pressing me though for the graze it got (a month ago).. I said 90% of the phones are scratched, and how many do die? He went okay we'll see then, 'yeah you are right we buy that, most that gets damaged from a fall is a phone with shattered screen!"'. Next question, the tricky one!. Did you modify/update software?
I was like, I keep my phones as stock and was totally acting alien to terms like 'rooting' 'firmware' 'kernel' etc (not being honest, but i'm sure that's not the cause)
He was like okay hand it over, we'll do the rest!
Hopefully they don't ever get to revive the mobo or i'm screwed for real!
my phone just died after flashing morfic A10 kernel. i am running stock rooted rom and the best part my sgs 3 was bought 11/18/12 from target, cant go to download mode, cant go to recovery i even tried adb recovery and download mode hoping to turn on nada, charge for an hour no led flashing. my sgs3 totally dead. called target and they said just bring it and they will replace it with new one if the phone wont turn on. is that mean i will be okay even my phone is rooted?
UPDATE:
Thank God.. got my SIII fixed in warranty, now it's back to life!
Just had a motherboard replacement, no further details given.
Hence kind of proven!:
if the phone is truly dead no one in the sammy repair could able to detect that.
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Click to collapse
Ok, so here's the deal:
My nephew has an HTC Evo 4g LTE and just out of the blue gave him a 'system error', powered down, and would not restart. After talking directly with HTC and a local repair shop, we determined that it had a bad motherboard.
I then purchased a used phone off of Ebay as a donor for the motherboard (the original phone is in pristine condition, and I wanted to keep it that way). The donor phone has a shattered glass, but is fully functional. Please keep in mind that both of these are stock, never rooted or unlocked, and were never opened up before (black sticker was still in place over motherboard cover screw on both units).
Today I did the transplant. I have what I believe to be above average technical and mechanical skills. The process of disassembling and reassembling the phones was done very cautiously and meticulously.
Here's where the problem comes in. Upon rebooting the original phone with the transplant motherboard, the touch no longer works. I removed and replaced the motherboard 3 more times, each time making sure everything was properly plugged in and locked down, but I still have the same results. I did do a factory reset and a recovery through the bootloader menu.
I figured that someone here must know what is going on. The original phone worked perfectly before the 'system error', and again, the donor phone worked perfectly minus the shattered screen. Does anyone have some insight on what might be the problem? I would hate to have to purchase a new phone unless absolutely necessary. Like I said earlier, this is my nephew's phone, and he does not currently have a job, so any fix would require me to pay for it...
I'm not going to try to go into much detail on a subject that I don't know about, but you might want to look into troubleshooting and researching to see if your digitizer has been ruined in your transplant. From what I understand, it is a pretty common occurrence in some users' DIY endeavors.