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So I was up one night, with my rooted eris. Lying in bed, texting my girlfriend because she refused to let me sleep, I thought nothing of it. My phone was plugged in, and I fell asleep on top of it >.<
Now most of the time my phone will automatically scroll to the left.
I have reset my phone and tried other ROMs and it's all the same. I read in the forums that there is no fix but that was as of 5-xx-10
So i was wondering.... Is there a fix now or am I going to have to get a new phone??
And if i do have to get a new phone Would it be a refurb or would it be a NEW phone???
I would prefer to get a new phone... My Eris just doesnt seem to cut it anymore.
I had this issue and it turned out being a hardware issue. I traded it in for a replacement. It was refurbished from different parts. I haven't had any problems with the one I have and I have had it longer than my first Eris.
synesthete said:
I had this issue and it turned out being a hardware issue. I traded it in for a replacement. It was refurbished from different parts. I haven't had any problems with the one I have and I have had it longer than my first Eris.
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Click to collapse
Yeah same is happening with my Girls non-root eris, looks like its time for an upgrade.
8on3s said:
Yeah same is happening with my Girls non-root eris, looks like its time for an upgrade.
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Click to collapse
Lucky you, i haven't even got a year into my NEW contract with this phone yet. I would love to have verizon give me a new phone, but somehow im doubting they will
my wife's eris was doing the same thing, but when we took it to verizon they it didn't do it in front of them (kinda like how a car's "doing something" until you take it to the mechanics... figures) and so they told her they can't do anything about it
this is actually the 2nd phone to do it, the first was brand new this one is a refurb
Zerox8610 said:
Lucky you, i haven't even got a year into my NEW contract with this phone yet. I would love to have verizon give me a new phone, but somehow im doubting they will
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Click to collapse
Lol ok well upgrade was the wrong word we're on the same we got ours in February, but perhaps she could be lucky and get something newer, if not the Eris is still a killer phone once you get Froyo on it.
Sent from my Tazz Froyo using XDA App
tfitzger said:
my wife's eris was doing the same thing, but when we took it to verizon they it didn't do it in front of them (kinda like how a car's "doing something" until you take it to the mechanics... figures) and so they told her they can't do anything about it
this is actually the 2nd phone to do it, the first was brand new this one is a refurb
Click to expand...
Click to collapse
When I took mine in, they replaced it with no questions asked. It is a known issue that many people have had. In that situation I would probably try to speak to someone else. Also, I remember that the problem seemed to happen more when charging.
it is an issue with the trackball and the insulation around it in some eris's. take it in and verizon should give you a replacement.
Customer Support
I'm on my 3rd Eris now, after having the left scrolling problem on both phones. My first was not rooted, second was, and ultimately proved to be a common hardware issue. In my experience, the store itself can be quite difficult to deal with. What I have done, which has yet to fail me, is call technical support and go over your symptoms. They connected me, both times, with someone from the more advanced technical assistance. I told them that I had the latest update and had no physical damage, and they told me it needed to be replaced. Ask them, and they happily agree, to call your local store and see if there are any replacements available in stock. They will then put an indication on your account that a replacement is necessary and when you arrive at the store, you will not have to go through the staff in the stores judgement. Just let them know they will need to replace the phone and to look at notes on your account. Otherwise, the techie will simply send you a phone from the warehouse and you must send back the defective one, charging you nothing in the process. I know some of that is repeat information, but unfortunately have not had much luck with this phone. I mentioned the issue to the tech support and they mentioned that you can usually claim a new upgraded phone after 4-5 warranty replacements. Just some FYI from my unfortunate experience. Good luck all!
mjb413 said:
it is an issue with the trackball and the insulation around it in some eris's. take it in and verizon should give you a replacement.
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Click to collapse
Correct
Sent from my Tazz Froyo using XDA App
I started having this problem a couple days ago on my 2nd Eris. I called Verizon and explained the problem in a calm manner and they denied any knowledge of this being an issue with Eris. Naturally they are sending me a replacement Eris but the weird thing is they agreed to send me an Incredible at no charge if I have any trouble with the Eris that is en route to me. So, um yeah, they know this is a known Eris problem.
gospodinwizard said:
I started having this problem a couple days ago on my 2nd Eris. I called Verizon and explained the problem in a calm manner and they denied any knowledge of this being an issue with Eris. Naturally they are sending me a replacement Eris but the weird thing is they agreed to send me an Incredible at no charge if I have any trouble with the Eris that is en route to me. So, um yeah, they know this is a known Eris problem.
Click to expand...
Click to collapse
So, I'm assuming you need to have insurance on the phone in order for them to replace it??? Or will they simply replace any defective Eris??
I bought my Eris virtually unused from a guy on craigslist (he, obviously, bought it through Verizon)...is there any chance they would replace it?
Zerox8610 said:
So I was up one night, with my rooted eris. Lying in bed, texting my girlfriend because she refused to let me sleep, I thought nothing of it. My phone was plugged in, and I fell asleep on top of it >.
Try plugging it in and wiggling where it plugs to phone with power and screen on, tell me what you get, happened to me scrolling to left on 2eris'
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Click to collapse
OK so Verizon is sending me a replacement for my auto-scrolling phone. Of course, the phone was next to unusable in the interim until I re-installed Launcher Pro and set it to have just one homescreen. Kind of annoying only having one screen but at least I can use my phone until the replacement arrives.
Ddukes76 said:
Zerox8610 said:
So I was up one night, with my rooted eris. Lying in bed, texting my girlfriend because she refused to let me sleep, I thought nothing of it. My phone was plugged in, and I fell asleep on top of it >.
Try plugging it in and wiggling where it plugs to phone with power and screen on, tell me what you get, happened to me scrolling to left on 2eris'
Click to expand...
Click to collapse
Well i got a replacement. And 2 days later. SAME GLITCH.
Going to try and go in tomorrow and get yet ANOTHER phone... its not just when charging but, i think the charger is the cause of all this.... idgaf really, a few more Eris and they'll have to upgrade me >.<
Click to expand...
Click to collapse
I found one way to fix this issue temporarily. If you wipe your phone few times with a hand or against your jeans...this issue dissapears....for few minutes, sometimes hours, simetimes a day or two....
clearly hardware replacements does not work. any techies here to fix the issue on a hardware level?
ERIS+TAKBALLS=Crap
Totally agree as YOU will find many others that have been cursed with the ERIS
Trackball. It has a mind of its own. I spans from inadvertently making phone calls you dont want to, to locking the whole damn thing.
I still myself have not decided on what to do.
Zerox8610 said:
So I was up one night, with my rooted eris. Lying in bed, texting my girlfriend because she refused to let me sleep, I thought nothing of it. My phone was plugged in, and I fell asleep on top of it >.<
Now most of the time my phone will automatically scroll to the left.
I have reset my phone and tried other ROMs and it's all the same. I read in the forums that there is no fix but that was as of 5-xx-10
So i was wondering.... Is there a fix now or am I going to have to get a new phone??
And if i do have to get a new phone Would it be a refurb or would it be a NEW phone???
I would prefer to get a new phone... My Eris just doesnt seem to cut it anymore.
Click to expand...
Click to collapse
I fixed mine by replacing the usb port and cleaning the Tball rollers with alcohol.
But what I think was most helpful in correcting it was;
The usb port and Tball are on a separate daughter board, held down by 2 screws. When removing it, I noticed the screws seemed loose. Putting it back together, I made sure they were tight.
Replacing the usb port (daughter board) was just because I had a spare. I think its a matter of the board coming loose and maybe dirty rollers.
At the same time the Tball started messing up, I noticed the usb port was getting wiggly.
Sent from my GSBv1.2 using XDA App
amfetamine said:
The usb port and Tball are on a separate daughter board, held down by 2 screws. When removing it, I noticed the screws seemed loose. Putting it back together, I made sure they were tight.
Replacing the usb port (daughter board) was just because I had a spare. I think its a matter of the board coming loose and maybe dirty rollers.
At the same time the Tball started messing up, I noticed the usb port was getting wiggly.
Sent from my GSBv1.2 using XDA App
Click to expand...
Click to collapse
Ah! That's a very enlightening observation. Thanks for the info.
I think I may have found a fix for this, can you guys confirm.
REALLY HARD PRESS ON THE ROLLING BALL. FEW TIMES.
Did it 2 days ago, issue did not come back.
ok so i have a tmobile tp2 and been having it since the first week it was released.
for the pass couple of days the call, home, and back buttons wont function like they need to.
also when i slide my keyboard up the screen goes completely black even when i close my keyboard, the only way to fix it somewhat is to keep pushing the sleep/wake button untill it turns back on.
my guess is that maybe something like a cable became loose and is causing it to have these problems, and i just wanted to hear what you guys have to say about it, or what you think the problem is and what you would recommend to fix it because i cant afford to buy a new phone for quite awhile.
Posting in the Accessories forum might not be your best shot at an answer.
lilchicano said:
also when i slide my keyboard up the screen goes completely black even when i close my keyboard, the only way to fix it somewhat is to keep pushing the sleep/wake button untill it turns back on.
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Click to collapse
Sounds like an app running to me. Even File Explorer (when searching the Windows folder) can cause my phone to hang for a long time. I would check in task manager to see if something is running. You can also try and app called "Clean Ram", it works great. The other option is a hard reset, to ruke out software issues. It could be harware, but I doubt it.
Miami_Son said:
Posting in the Accessories forum might not be your best shot at an answer.
Click to expand...
Click to collapse
Very true.
It's likely a loose cable as you presumed. Hopefully you still have time left on your warranty.
I hate to be the oen to say it, but it sounds like your ribbon cable is going.... My son had the same thing happen on his Kaiser/Tilt (Grandpa to this Phone)... It started like you said... then got worse over the matter of a few weeks... His screen woudl only work when it was closed... the buttongs on the screen housign stopped working properly... then his memorycard reader (it was in teh screen part on that phone) went nuts... got to the point where that phoen was basically useless... I hope that isn;t your problem, but it sounds like it..
Teej53214 said:
I hate to be the oen to say it, but it sounds like your ribbon cable is going.... My son had the same thing happen on his Kaiser/Tilt (Grandpa to this Phone)... It started like you said... then got worse over the matter of a few weeks... His screen woudl only work when it was closed... the buttongs on the screen housign stopped working properly... then his memorycard reader (it was in teh screen part on that phone) went nuts... got to the point where that phoen was basically useless... I hope that isn;t your problem, but it sounds like it..
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Click to collapse
yeah i can pretty much say that it is the cable since i could still slide my keyboard but the screen just looks fuzzy like and when i close it, it takes time to adjust back to normal. so basically now its just an all touch screen phone to me now... sort of sucks since i miss using the keyboard so much.
and yeah the buttons got worst now to a point where none of them worked but somehow the back button started working again so thats the only button that does work now.
and a new problem started occuring in the last few days, the screen would turn on by itself with even a slight bump around where the battery is located, it really sucks for me cause it kills my battery faster and it just starts opening up random apps while its in my pocket.
I would like to hear what finally happened. People don't forget we are using WM phones. So no matter what the problem, hard reset before deciding!
schumifer1 said:
I would like to hear what finally happened. People don't forget we are using WM phones. So no matter what the problem, hard reset before deciding!
Click to expand...
Click to collapse
wow super late response to this.
but my final verdict is that it was the flex ribbon cable that is the issue.
my TP2 doesnt even show anything no more, its still functional but you just cant see whats goin on with the screen because its like its turned off.
it stopped working on me on dec 25,2010 (what a great present from the phone, huh?) to how i described it.
so now im using my sisters old HTC dream, but even this one is starting to have an issue with the ribbon cable too! i just get bad luck with these phones now i guess.
edit: oh yeah i still have my Rhod210 just sitting on my desk till i get it fixed... oh how i miss my TP2!
Another late response then
Fixed it yet, have you?
this occasionally happens to my phone too, that it, the screen blanks out sometimes. the cause in my case is pocket lint. since it's hayfever season, i carry tissues in my pocket which kind of disintegrate to confetti after a while. while my tp2 is in my pocket, these tissue particles tend to get in behind the ribbon cable and cause some kind of blockage. by just blowing in around the ribbon cable area, it tends to clear out those fluffy bits and the screen is working again. so don't carry tissues in your pocket with your tp2
schumifer1 said:
Another late response then
Fixed it yet, have you?
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Click to collapse
i actually took the time to open up the touch pro2 all the way today for a full diagnosis on it, and i was right. it was the cable. where the cable is exposed when it tilts, it looks like it sort of got stripped around that area. im not sure how but it left part of the cable exposed which im guessing is whats causing it to have the issue. i was taking a couple of pictures as i was disassembling it, but i forgot to take a picture of the cable itself to show you what i mean. maybe ill disassemble it again tomorrow so i can take a pic! =)
but yeah im still using the g1, and i finally fixed it! (ended up bricking a g1 so i used the other as replacement parts on it) but hopefully not for long cause graduation is tomorrow for me, and i MIGHT end up getting a new HTC phone as a graduation present from the family. so i hope that does happen!
ok so i reopened the touch pro 2 and took a pic of the cable to show you what i ment.
I bought my Eris off of a friend who bought it from Verizon. so im not the original owner. But when i bought it he thought it was broken because it wouldnt turn on but for a sec (long enough to see 3 androids skateboarding for like a half second) and then turn off. Turns out it was just the battery ($20 for the phone, another $18 for batteries, i got a deal ) but before we realized it was the battery, i went all surgeon on it and took it apart to see if the charge port was loose (the battery wouldnt charge) in the process i ****ed up the track ball and the microphone (still worked, just mic would go in and out, and trackball only scrolls left and right.) Now the microphone has stopped working completely, could i call verizon and say my microphone doesnt work anymore and they replace it? Or would they not do that because im not the original owner/the phone has been taken apart (of course i wouldnt tell them that, but would i have to send them the phone first, thus they discover it had been)
The warranty is void if the phone has been taken apart (yeah they could tell real easy). Besides, the warranty doesn't transfer if the phone is sold to someone else. Only the original purchaser has the warranty. Sorry but seems like your screwed. Good thing you didn't put too much money into the phone.
Sent from my rooted HTC Droid Eris with Tazz Froyo Vanilla 17
Alright :\ thanks for the info, im due an upgrade so i guess i better start savin up for the droid 2. back to the Touch Pro for now :'( lol
Was this a question or wishful thinking? I'm pretty certain that they have a very tiny sticker on there somewhere that says if it is removed that your warranty is void, and you have to take that sticker off to take the phone apart because one of the screws in below it. I recall seeing it when I was considering taking one of many of my Eris's apart to fix the track ball issue.
a little bit of both, however the piece of black adhesive over the screw on mine said nothing, it was just black plastic with adhesive backing. its alright tho, incidentally after leaving it off for a week, i picked it up to play with it and the microphone works again. so whatever, ill use the wonky thing til it freaks out on me again i suppose, or til i get the droid 2 in white
botnryan said:
Alright :\ thanks for the info, im due an upgrade so i guess i better start savin up for the droid 2. back to the Touch Pro for now :'( lol
Click to expand...
Click to collapse
Put Android on your TP. The XDAndroid project is very nice for that.
Yeah I had it on my tp but its not very stable plus battery life sucks even more than the eris
Sent from my Eris using XDA App
Hello all
This is my first post here so let's hope I do everything correctly here
I have a Sony xperia Live with walkman (wt19i) which I dropped unfortunately and decided to replace it after a while because I was annoyed by all the cracks and was up for an experiment.
After a long search, I came up with this:
amazon.com/gp/product/B006MQFFZQ/ref=cm_cr_ryp_prd_ttl_hst_1
I also posted my findings there already to help other people who might want or need to replace their digitizer as well.
But the bottomline is that the screen sometimes just locks up or starts acting weird... then I have to lock/unlock and it is all OK again for a while.
At least once a day I have to take out the battery because the trick I explained above doesn't work anymore at all.
The hardware buttons do.
I have the idea that when I keep playing a game for too long; it locks up faster, so the device warms up.
I guess I already know the answer but I was hoping that someone had any idea's how to fix this as I already did the installment of the digitizer over again without much luck.
Thnx in advance!
Jelle
Hello! I was facing the same trouble with my Xperia Mini Pro which unfortunately expired yesterday.
I had to replace the digitizer+Lcd whichI bought off eBay (money wasted). One thing that you should see is what you use for sticking the screen unit to the phone (I am assuming that it was stuch to the phone using some kind of adhesive as this is the case in Xperias and maybe others too).
When I replaced mine, it was working fine until I used (very carefully) quick drying adhesive on the edges. My guess is that some of that got between the digitizer and the lcd by seeping in because after that, I started to experience the SAME issues as you. For me sometimes, rebooting would be the only thing to make it work again.
I hope it gets fixed for you soon. It only went downhill for me though
navneetkhare said:
Hello! I was facing the same trouble with my Xperia Mini Pro which unfortunately expired yesterday.
I had to replace the digitizer+Lcd whichI bought off eBay (money wasted). One thing that you should see is what you use for sticking the screen unit to the phone (I am assuming that it was stuch to the phone using some kind of adhesive as this is the case in Xperias and maybe others too).
When I replaced mine, it was working fine until I used (very carefully) quick drying adhesive on the edges. My guess is that some of that got between the digitizer and the lcd by seeping in because after that, I started to experience the SAME issues as you. For me sometimes, rebooting would be the only thing to make it work again.
I hope it gets fixed for you soon. It only went downhill for me though
Click to expand...
Click to collapse
Hi there and thx for your reply.
Sorry to hear that you are experiencing the same kind of problems.
Unfortunately I've had this problem from the beginning, when I unpacked it, I could already see that it wasn't an original part under bright light.
I've used 1mm Wide Double Sided Layer Adhesive Sticky Tape Sticker for Mobile Phone, which I also bought on Amazon, despite of how hard it was to apply, it the replacement went fine with it.
The second time I took apart my phone just to see if I did connect everything well, I also re-applied the sticky dual sided tape.
But that did't really help.
But so i've someone has some knowledge or knows some tricks I can experiment with, that would be nice
I read something about heating up the phone like this thread here for example: http://forum.xda-developers.com/showthread.php?t=1041943
I'm willing to try that if there is really no other option
But as I said, it's probably just a badly constructed digitizer I got from China.
Jelpot said:
Hello all
This is my first post here so let's hope I do everything correctly here
I have a Sony xperia Live with walkman (wt19i) which I dropped unfortunately and decided to replace it after a while because I was annoyed by all the cracks and was up for an experiment.
After a long search, I came up with this:
amazon.com/gp/product/B006MQFFZQ/ref=cm_cr_ryp_prd_ttl_hst_1
I also posted my findings there already to help other people who might want or need to replace their digitizer as well.
But the bottomline is that the screen sometimes just locks up or starts acting weird... then I have to lock/unlock and it is all OK again for a while.
At least once a day I have to take out the battery because the trick I explained above doesn't work anymore at all.
The hardware buttons do.
I have the idea that when I keep playing a game for too long; it locks up faster, so the device warms up.
I guess I already know the answer but I was hoping that someone had any idea's how to fix this as I already did the installment of the digitizer over again without much luck.
Thx in advance!
Jelle
Click to expand...
Click to collapse
You changed the screen?! Fire! even though I can do nothing helpful....sorry...
Linnunium said:
You changed the screen?! Fire! even though I can do nothing helpful....sorry...
Click to expand...
Click to collapse
No, I only replaced the digitizer.
The screen was still fine and they weren't really stuck together
Jelpot said:
No, I only replaced the digitizer.
The screen was still fine and they weren't really stuck together
Click to expand...
Click to collapse
But digitizer and screen are one unit and not intended to be separated. Maybe that's the problem!
Sent from my Nexus 4 running Android 4.3
mihahn said:
But digitizer and screen are one unit and not intended to be separated. Maybe that's the problem!
Sent from my Nexus 4 running Android 4.3
Click to expand...
Click to collapse
Yes, I've read that here before, but my mind cannot really get around the why... ?
It wasn't like they were stuck together that I could damage the other when replacing it.
Neither were the parts sold together.
The screen still works and the digitizer as well, it's not like it's not working at all.
The digitizer just stops working after a while and when I lock/unlock again it works fine again.
As far as I remember I also had do connect the digitizer to the mainboard, not the display itself.
It isn't an easy issue, that's for sure
Hi guys,
I dropped my phone into the sink filled with water ( I know what I'm an idiot ) and I got it straight out and did the usual, take battery out, place in rice for 3 days etc.
Now, I've turned it on and everything is fine except the sound, when it plays any audio it has some static with it and plays it at a much higher pitch. This is also produced with headphones connected which the phone sometimes doesn't register.
Thanks a lot,I'm happy to answer any questions about it, hope I can get this fixed since I can't afford a new phone atm
Funkeymunkeyss said:
Hi guys,
I dropped my phone into the sink filled with water ( I know what I'm an idiot ) and I got it straight out and did the usual, take battery out, place in rice for 3 days etc.
Now, I've turned it on and everything is fine except the sound, when it plays any audio it has some static with it and plays it at a much higher pitch. This is also produced with headphones connected which the phone sometimes doesn't register.
Thanks a lot,I'm happy to answer any questions about it, hope I can get this fixed since I can't afford a new phone atm
Click to expand...
Click to collapse
As far as i understand it should be a hardware problem... But you could try factory reset or reflash device just to make sure that falling in water didn't screw something in software. Also if it is possible get someone with knowledge how to open a phone to clean all internal parts from salts and oxides.
ThanKs for the reply, I don't think its a software problem because its still consistent when running with safe mode. Should I attempt to stick it in rice or something before completely voiding the warranty by opening it up ?
Oh and sorry I forgot to mention, pressing down on the metal plate on the back seemed to work as a temporary fix but now it no longer does anything.
Funkeymunkeyss said:
ThanKs for the reply, I don't think its a software problem because its still consistent when running with safe mode. Should I attempt to stick it in rice or something before completely voiding the warranty by opening it up ?
Click to expand...
Click to collapse
You can always try to take it to repair center and hope, that the water damage stickers inside hasn't worked and changed their color. BTW build of this phone is almost watertight and ports and back cover are only places for water to enter, so damage should be relatively small.
The sticker is red at the back, I think that means its been touched by water any other options ? I might still go to the repair centre and try my luck.