ok, this may seem a little complex, but il explain as best as i can.
i bought my HD2 T8585 from mobileponesdirect.co.uk, with a contract with t-mobile UK. after issues with stock, i received the phone (3 weeks after ordering it!) it came in a generic box, with no branding, and seperatly, a little plastic case containing my sim card. the phone was the unlocked generic HD2, as it contained youtube app, and other software tmobile remove. tried a virgin and orange sim in it and both worked.
now ive had to send it back because of a battery fault (the battery lasts about 5 hours at best). i phoned mobile phones direct, who told me my warranty was with htc directly, so phoned htc, and they told me to contact my network. t-mobile said it was mobilephonesdirect, as i purchased the phone from them, and they simply supply the sim card only. i went into my local tmobile shop and they took it in for repair under warranty, despite the issues of who is actually responsible. the only issue that came up was the 'mandatory software update' t-mobile apply to their phones (this is going by the info given to me at the shop). this is done as part of the routine diagnostics, to ensure the problem isnt a software fault. after explaining my handset was factory unlocked, i was told it will probably be locked to t-mobile after the update. as the phone is verging on unusable, i had to send it away. the t+c sheet i had to sign also mentions the software update, but only warns about data loss, not the handset being locked.
my questions are:
is what the guy in the shop said true (i.e, will t-mobile lock my phone)?
can a software update lock a handset? even if the hanset was never sim locked? the S/N and IMEI will surly prevent this?
would i be able to use HSPL and flash a generic ROM (1.66wwe and update radio to 2.11/2.12) to unlock it?
are t-mobile allowed to do this (lock my handset)? and would/could i be provided with an unlock code free of charge?
i am on a contract with t-mobile, but i use virgin (its part of a now non existant virgin media bundle and costs me next to nothing!) and also have started using tesco for work. ive been told virgin will work, as it uses t-mobile, but tesco uses o2.
any help would be appreciated, ive may have to wait 28 days before my phone will return to me, until then ive been given the amazing loan phone of a motorola c140...'it has a colour screen' was its main selling point from the t-mobile guy. annoyingly thats locked to t-mobile as well, so now i have 3 phones, the c140 using virgin, a nokia 6230i using t-mobile and a 3310 using the tesco sim.
Under Sale of goods act and distant selling regulations (items purchased online), your contract is with mobileponesdirect, they are responsible for warranty repairs/replacement.
It is very unlikely that t-mobile will lock your phone, as this will involve them altering the root programming of the the phones processor, (like the bios of a computer) which is normally only done by HTC, to 'brand/lock' phones before they send phones out to mobile phone companies, like t-mobile.
I doubt if t-mobile would bother investing in equipment they do not need.
A software update (like the operating system of computer) does not lock phone.
So it is unlikely points 3 and 4 will apply.
that is exactly what i was thinking, as flashing the ROM doesnt unlock the phone, so flashing it with a branded ROM wouldnt lock it, thanks for clearing that up.
mobile phones direct, while very competitivly priced on both handsets and contracts, have crap customer service. i thought the warranty would be with them, as they are the ones who supplied the handset, and t-mobile (as the rightly stated) only provide the service, and not the handset. as the phone has already been sent off, i will have to wait and see. t-mobile may refuse to touch it if the handset isnt from them, and will send it back as it was when i sent it to them, in which case, il have to get on the phone to mobile phones direct and get them to take it in. thanks for clearing that up
on a slightly different topic, ive been told by t-mobile the warranty is 2 years, instead of the normal 1 year, due to a lot of contracts now becoming 24 month. is this universally true? or is it down to what the network provides?. the reason i ask is im paying £8.99 a month for a premium insurance package (not through t-mobile) which covers everything that could go wrong, when if i have a 2 year warranty, i would only need accidental damage cover.
t mobile are wrong, if you had a contract with them, not just sim only, then yes, their own warranty may be for two years. They shouldn't have taken the phone from you, and they may still send it back as 'not theirs'.
Your warranty should have been handled either by phones direct as the seller, or HTC themselves. (1 year manufacturers warranty applies still)
the contract i have wasnt bought as sim only (and is certainly not sim only price!) and the phone was free with the contract, so i would assume i have a normal contract. i was told the warrentys had increased to 2 years on most high end phones, as most contracts are heading for 2 years, but maybe i was told this on the assumption that i had got the phone direct from them and not through a 3rd party. not much i can do now but wait and hope it gets fixed, im not too bothered who fixes it as long as it works! wish i had posted on here before going into the shop
Related
Some of you bought PAYG samsung galaxy s2 on time in O2 store before they ran out of stock. Some of those phones were unlocked some of not. I was wondering what O2 agreement policy says about unlocking the network.. They claim that with PAYG they provide this service for 15£ after a year..However, theoretically when you unlock the phone to other networks warranty should not disappear as samsung provides it for phone, not network. I've asked O2 staff and they said that it does void warranty. My question, will it really void the warranty or they just say that to make customers use their network?
K1rilas said:
Some of you bought PAYG samsung galaxy s2 on time in O2 store before they ran out of stock. Some of those phones were unlocked some of not. I was wondering what O2 agreement policy says about unlocking the network.. They claim that with PAYG they provide this service for 15£ after a year..However, theoretically when you unlock the phone to other networks warranty should not disappear as samsung provides it for phone, not network. I've asked O2 staff and they said that it does void warranty. My question, will it really void the warranty or they just say that to make customers use their network?
Click to expand...
Click to collapse
These companies make me laugh, and I had to explain the finer points of commerce and equity along with LAW to an o2 woman over the phone when she said there is a limited warranty.
The fact is a companies warranty is not what you should look at if/when something goes wrong through reasonable use. Now, reasonable use is like for the purposes and expected usages (not flashing in odin ) Neways, these companies always cave if within 2 years (not sure maybe 1 for mobiles) it does not suit the purpose you believed and as advertised and in the resulting good faith you purchased it for said intended use it does not perform. Hang on, that sounded lame....
If within 2 years it fails from normal use, sod warranty, under LAW and Statues and Legislation that make up CPA and SOGA (sale of goods act) the dude that sold you it is lawfully responsable for making things right. So ppl that go after these 6month warranties are bound to loose, approach them with a little bit of LAW and asking them to put their denial in writing to you, stating that it's their response to what you said is a killa...
ooo and also note that LAW forced them to put at the end of every so called contract that claims to only provide 1 year warranty on something like a microwave the wicked words that cancel all of what they just said
THIS DOES NOT ALTER YOU STATUTORY RIGHTS lol
Edit:
Take none of what I have said as legal advice, it's intended for humour and information only. Always do your research!
ooo, Update, during that conversation I had with o2, I indicated a "need and expectation" to test the s2 with another sim to see if some mms problems I was having was the phone or the network settings, I received my unlock code this morning FOC
U sual scene is lets say O2 PAYG phone with an O2 payg sim card return to the store no problem ..
No longer using the O2 sim take it out return to store sorry i lost my sim , you could even buy a new sim on ebay .
Flashed none O2 software and O2 reject warranty Samsung will still cover warranty with a stock Samsung rom ..
Rooted = warranty null and void from retailer and Samsung .
In UK law anyway its the retailer not Samsung that is responsible to the purchaser for any warranty .
jje
none of the posts in this forum are related to unlocking the phone - it is just a bunch of paid links for a "maybe" working unlock service
where are the applications to do the actual unlocking - why no one is giving proper unlocking tips ?
Please post here only if it is actually working unlock software or guide - NONE OF THE PAID CRAP PLEASE!
smile_nik said:
none of the posts in this forum are related to unlocking the phone - it is just a bunch of paid links for a "maybe" working unlock service
where are the applications to do the actual unlocking - why no one is giving proper unlocking tips ?
Please post here only if it is actually working unlock software or guide - NONE OF THE PAID CRAP PLEASE!
Click to expand...
Click to collapse
Read the other threads. The only way to get an unlock code for an AT&T Lumia 920 is if you are an AT&T customer and push the customer support really hard. There might be some other requirements such as being on a business account too. I am on a business account with AT&T and was able to get a 920 unlocked after spending an hour with the customer support.
Any site claiming to be able to unlock an AT&T Lumia 920 is a scam, plain and simple. Third parties MAY be able to after May 9th.
not a AT&T customer - T-Mobile UK
problem is that here on this site was always the place you can find the tools to free you phone but for Nokia Lumia 920 there no useful posts for SIM unlock.
smile_nik said:
not a AT&T customer - T-Mobile UK
problem is that here on this site was always the place you can find the tools to free you phone but for Nokia Lumia 920 there no useful posts for SIM unlock.
Click to expand...
Click to collapse
There is no problem, there just is not any unlock codes for the Lumia right now. Unless you are an ATT customer and no longer under contract you will not be able to unlock your phone. Your best bet is to get a Rogers version which is already unlocked as stock.
As you said all the sites for the 920 are scams and those claiming they have done it are working for or being paid by those same sites.
Solarenemy68 said:
There is no problem, there just is not any unlock codes for the Lumia right now. Unless you are an ATT customer and no longer under contract you will not be able to unlock your phone. Your best bet is to get a Rogers version which is already unlocked as stock.
As you said all the sites for the 920 are scams and those claiming they have done it are working for or being paid by those same sites.
Click to expand...
Click to collapse
I believe the point here has nothing to do with carriers, but software plug in to generate code from phone directly.
Vangink said:
I believe the point here has nothing to do with carriers, but software plug in to generate code from phone directly.
Click to expand...
Click to collapse
Nothing exists yet. Only carriers / Nokia has the codes at this point.
flash new firmware
So
Just to get things clear
say I have a locked Lumia 920 (EE carrier UK)
if I will flash a new firmware with NaviFirm+ 1.7 and Nokia Care suite
Like RM-821 GLOBAL WHITE SWAP (059Q5C7)
wouldn't it unlock the sim lock?
:cyclops:
sabichos said:
So
Just to get things clear
say I have a locked Lumia 920 (EE carrier UK)
if I will flash a new firmware with NaviFirm+ 1.7 and Nokia Care suite
Like RM-821 GLOBAL WHITE SWAP (059Q5C7)
wouldn't it unlock the sim lock?
:cyclops:
Click to expand...
Click to collapse
Firmware has no affect on the SIM. The SIM controls what carrier you connect to as it is the SIM that you actually are paying for in your contract. So in answer to your question, you can flash till your heart goes poof, it will make no difference. The phone will still be locked to what ever carrier the SIM was programmed for.
yes - flashing it not going to remove the SIM lock -already try few times
I wonder how many of you have heard of JTAG.
Too bad most people dont seem to know how to use it (or can afford that kind of equipment).
I would try to find a "unlocker" who you can actually talk too (face to face). I personally would use an online unlocker too BUT, it just seems weird having asian people try to convinve you they are american citizens, selling %100 authentic unlock codes. I also see bad reviews.
My Advice:
Look for some guy (or girl) who works at a phone carrier station store (one that sells multiple brands of phones). Perhaps they can JTAG Unlock or Factory Unlock your phone.
OR
Go to your phone carrier (not the one locked to the phone) In person, and explain how you have this locked phone but would LOVE to use it on their service. If they refuse, just keep asking "why not?". Try to justify your use on their service (meaning, tell them that they are supposed to be obligated to unlock).
OR
If you are really bent on getting a carrier unlock, go to the locked carrier and then tell them you accidentally purchased the phone second hand, thinking it would work with your network. If they refuse to unlock (under any terms or licence) then ask for a refund. If they refuse, then get mad. They just ripped you off.
OR
Contact customer support of the manufacter of the phone. Explain that both your, and the phone's locked carrier refuse to unlock, and you feel that their brand (the phone's) is really dissapointing to you. Most companies used to give free stuff to sad or rageing customers for free - perhaps you can get an unlock.
In the end: The truth will set you free. Unlocking should be free, but as time goes on, codes become more complex.
Good luck getting a free unlock. Im not saying its impossible, but it is all about time, money, branding, and customer satisfaction. And believe it or not, that all costs money. They (the locked carrier) lose money everytime someone hacks, exploits, or JTAGs their devices, which is why they usually come priced by duration of service or fixed fees.
Hope this helps. My texting hands are tired!
Sent from my SGH-S730M
FINALLY!!!
Well, on my 4th call to ATT customer service I managed to get the rep to open a case, he gave me a case number and said I should be receiving an email within a week with my unlock code because I purchased the phone outright and it is not tied to my contract!!! you see, I dont have att service but my in-laws do, for a long time now....So, I called about 4 days ago and said I had a new phone that my children (impersonating a 60 yr old woman) bought for me because they knew how much I hated my current phone, so I registered it on my account and what not, then I explained to the rep that I was traveling to europe and that I needed to use my phone there with a local carrier because I did not want to incur any extra expenses with att, they then proceeded to ask for my IMEI and then to tell me that my phone was not eligible to be unlocked because there was an agreement between Nokia and att, I asked what should I do, that I couldnt believe that I had to purchase a phone in europe, that I was with att because of their 'easy ways' etc......I was transferred to another rep who just explained in detail why the phone could not be unlocked and told me that I should try to "rent a phone"......I initially stated that I was staying in europe for about one week and I was very very nice!, well, they would not help me. TODAY I called with a NOT SO NICE ATTITUDE, i stated that I was traveling to europe and would be staying for maybe 5 months, that I had called previously and was told that I could not be helped but that a friend of the family which was in my same circumstance, had his phone unlocked, so I was calling back because of this, because I had been with att for about 10 yrs and I needed to be able to use my phone, blah blah blah.... well the lady rep told me that my phone was not eligible to be unlocked (after i provided my imei), that I had not met the requirements for this, which were to have the phone for at least 1 year, etc.... I told her that the phone was purchased outright from my children who knew how much I hated the phone THAT WAS TIED TO MY CONTRACT, well, the rep started to get nasty and i did as well, I told her to transfer me to a superior which she did, then, I got a male rep on the phone who was very nice and basically explained to me in depth what this other lady said, I then said that I did not understand how other people that have not been with att for so long have been able to get the unlock code when traveling abroad, and I am not being helped, etc etc.... he then said that because there is an exclusivity agreement and the phone is tied to a contract that I could not have it unlocked, then I explained that the phone that I purchased on the contract was my older one, that the lumia was given to me by my children and that they paid around 500 dlls for it, that to please escalate this to the unlock team who sent my 'friend' an email unlocking his device, then the rep said that he was going to open a case to see if they could help me since i purchased the phone 'outright'!!
......SO, now I just have to wait!! hopefully it works out!!!!
SORRY FOR THE LONG POST BUT ALL OF THIS POINTS TO:
1) Find a friend or family member that is in good standing with att and ask them if you can impersonate them
2) KEEP CALLING THEM!!! You'll get there in the end..... It only took me 4 phone calls!
I will let you know if it works!!! :fingers-crossed:
p.s I just could not wait until May 9th, blame it on my ADHD!!!!!
Hi folks,
Bit of an emergency.
My phone has gone belly up and refuses to switch on
I have found a VERY old HTC Legend that i had on a contract with Vodafone
I am now with Orange and have tried to simply put my Orange Sim into it......it doesnt work
Is there anyway that i can unlock it.....pref for free and straight away
While I've never come across a free unlock, carriers are liberally unlocking more devices as time progresses.
What I'd suggest:
1) Buy one online, eBay, or some other SIM-unlock website. ~$15 when I bought it, could be significantly cheaper now. It's fast, very safe, but not free.
2) Ask Vodafone. Since you're out of contract and service with them, if they aren't too different from carriers here in Canada, they'll gladly give you a free or cheaper unlock via phone.
3) Lie. When I bought my ATT HTC One X, it kept saying IMEI blocked on the Sense 4 lock screen. It was purchased 3rd party so I was thinking that it was a stolen device. This wasn't the case and the ATT rep on the phone gave me a free unlock code. Where the lie comes into this is, try retelling my problem in order to claim your unlock code, with the highest sympathies of Vodafone CS, and probably for free.
My HOX+ (international model) worked fine for months, but yesterday it suddenly lost signal and now it's stuck in the airplane mode. When that happened, I didn't reboot, upgrade or otherwise tampered with the phone. The phone was rooted and had Elegancia ROM 4.5.0 installed long time ago.
This problem is mentioned in few other threads, but in my case the phone randomly comes out of the airplane mode by itself for few minutes and then goes back. During these short periods everything works - i.e. I can make calls and get 3G data and see IMEI. That happens once every few hours. Perhaps this was the case for other people as well, but nobody mentioned that so far. Wi-Fi does work all the time, though - so only cellular network is broken.
I wiped cache, simulated battery pull, and installed Elegancia ROM 5.2.0 and re-flashed boot.img from it. Nothing helps. It looks like hardware problem, but before I try repair options, perhaps anyone here has other ideas.
Speaking of hardware repairs, does anyone have experience with repairing rooted HTC phones ? I understand that unlocking bootloader voids warranty, but they will still repair it for a fee - right ?
cozzamara said:
This problem is mentioned in few other threads, but in my case the phone randomly comes out of the airplane mode by itself for few minutes and then goes back. During these short periods everything works - i.e. I can make calls and get 3G data and see IMEI. That happens once every few hours. Perhaps this was the case for other people as well, but nobody mentioned that so far. Wi-Fi does work all the time, though - so only cellular network is broken.
Click to expand...
Click to collapse
Can you remember when those situations are happening if the cellular network signal is weak in this area? Is this problem occurring everywhere or specifically in a zone area e.g. only work, only at home,etc.?
Are you using the Power Saver mode?
Maybe your SIM card is just a bit loose in it's support, try to install a "scotch" tape cut-to-size on its back, it only takes 5 minutes to try and its free!
cozzamara said:
I understand that unlocking bootloader voids warranty, but they will still repair it for a fee - right ?
Click to expand...
Click to collapse
Not at all! Your warranty with your provider can be void, but not with HTC.
Many reports of the same issue with the Nexus Galaxy HERE
Yes, I am absolutely positive now it's a hardware problem. The same SIM card works perfectly in another phone, and other SIM cards don't work in this HOX+ with the same symptoms. The phone doesn't even notice absence of SIM card when there's none - it says "No Service", and doesn't say "No SIM Card", which it normally did before.
Lucky Thirteen said:
Not at all! Your warranty with your provider can be void, but not with HTC.
Click to expand...
Click to collapse
That is not what HTC told me. Their phone representative said that unlocking bootloader voids the warranty, regardless of how your purchased the phone.
I was ready to go ahead with paid repair, but after checking IMEI number, they told me this is a global (C2) model, originating in UK, and not only their warranty doesn't apply here, HTC USA won't even repair it for a fee because they don't have necessary parts. This was factory-unlocked international HTC One X+ (model S728E), purchased on US eBay, and yes - it is UK model, so I'm stuck now. I'll update when I talk to HTC in UK.
Update
As promised, I am posting an update to this story.
I called HTC UK and they said if the problem is not caused by firmware modification, it will be covered by warranty.
I filled RMA request on HTC UK support site, but then they changed their mind and told me that repair will cost because of the unlocked bootloader.
I didn't have any other options at that point, so I installed stock ROM, unrooted and re-locked bootloader and sent the phone to UK service center. I used the cheapest USPS shipping (about $20) and it took about 2 weeks for the phone to get there from NY, but once it got there, I received back repaired working phone here in the US in a couple of days. I was not charged any money for this, after all.
The serial number of the phone remained the same, but IMEI changed, which confirms that the problem was in hardware indeed.
By the time I got the phone back from UK, my eBay seller obtained RMA from US HTC (which they denied me directly).
This whole experience demonstrated that:
US HTC support is useless. Everything several of their representatives told me turned out to be outright BS.
UK HTC support is excellent.
HTC doesn't seem to have consistent policy regarding unlocked bootloaders. Formally unlocking voids warranty (at least on non-developer units), but in reality it probably doesn't, if the the hardware is faulty
My experience
HI,
I have an HOX which had the standard HTC firmware from new. The battery needed replacing so contacted my network provider who agreed to “replace” the battery for me.
Received the phone back, not my phone but a refurbished phone which now had branded firmware, not overly happy about that! But I did have “my” phone back.
After reinstalling all the apps I use regularly and using the phone for three days, I noticed that I could not get any network coverage for approx. 24 hours. I called at the network provider shop where the assistant said that it was unusual and appeared to be stuck in airplane mode, which I hadn’t noticed. After using factory reset and a new sim the problem was still evident.
Two options; return it to the network provider for repair or try one of the larger shops which have a technician on site.
Whilst deciding what to do (over lunch) my phone started working correctly all the network information appeared in the “about” menu, great, sorted. I assumed the new sim need to “register” its self :/ However, several hours later the phone again showed no network signal!!!!
I just left the phone to one side and decided that I should send it back for repair, again.
Having left the phone untouched, it again started working, the only thing that I noted was that each time it started working it had turned off power saver mode. I have left power saver off and for the last 24 hours the problem has not reoccurred. Early days, but fingers crossed
In summary I guess it is a firmware problem based on my experience.
I hope this helps anyone who experiencing the same problems.
About 2 months ago I cancelled my T-Mobile account after some bad experiences with them. I had my LG V10 on lease with them, not yet fully paid. At the same time I convinced the representative to unlock my phone so I could switch to another carrier. I asked her if I needed to do anything and she said no, she can do it remotely, then told me it was all done. My phone was under some old guarantee that I could continue paying off the phone monthly instead of all at once (apparently that's since vanished, and they have no record of that guarantee ever existing. Figures.)
Anyway, I was happy to have an unlocked phone. But a few weeks ago I got a letter asking me to pay up the remaining balance or be sent to a collection agency. I couldn't, so they did. Yesterday I called T-Mobile to find out if my phone was unlocked and they said that since my account was closed and in collection, they couldn't check or tell me, and to call the agency. I did, and the collection rep didn't seem to want to give me a straight answer. His answers were (paraphrasing): "There's some things T-Mobile doesn't want us telling you (the consumer); "I'm going to choose my words carefully"; and, If you pay off your balance T-Mobile may unlock your phone." He repeated the last one whenever I asked additional questions. I figure he could've just said no, your phone is not unlocked.
So I'm thinking that since my phone was remotely unlocked by T-Mobile just before closing my account, that it's still unlocked and they just don't want to confirm it to me for fear that I may not pay them back as fast. My question is, if T-Mobile unlocked my phone before closing my account, could they re-lock it, wven without an active account? Also, could the rep have lied to me about having unlocked my phone?
By the way, I can't do the SIM swap trick because everyone I know uses micro sim and my phone uses a nano sim. Also there isn't a cell store anywhere near me.
Oh, I did an IMEI check online on Swappa and it said Activation Status: Clear, not blacklisted, and identified my phone as either LG V10 (T-Mobile) or LG V10 (Unlocked). Not sure what that means. Did a check on another site and under carrier code it said T-Mobile, and carrier code TMO.
Did you get your phone from tmobile? Aka model h901? It should have the tmobile unlock app already installed which will tell you if it's unlocked or eligible to be unlocked. They would have told you to use it to unlock it in the first place.
Also, a collection agency isn't going to know anything about tmobile services, they'll say anything to get your money. It's a completely separate company.
I'd be more worried that tmobile blacklisted your imei rather than having it locked since you didn't pay off your lease.