Some of you bought PAYG samsung galaxy s2 on time in O2 store before they ran out of stock. Some of those phones were unlocked some of not. I was wondering what O2 agreement policy says about unlocking the network.. They claim that with PAYG they provide this service for 15£ after a year..However, theoretically when you unlock the phone to other networks warranty should not disappear as samsung provides it for phone, not network. I've asked O2 staff and they said that it does void warranty. My question, will it really void the warranty or they just say that to make customers use their network?
K1rilas said:
Some of you bought PAYG samsung galaxy s2 on time in O2 store before they ran out of stock. Some of those phones were unlocked some of not. I was wondering what O2 agreement policy says about unlocking the network.. They claim that with PAYG they provide this service for 15£ after a year..However, theoretically when you unlock the phone to other networks warranty should not disappear as samsung provides it for phone, not network. I've asked O2 staff and they said that it does void warranty. My question, will it really void the warranty or they just say that to make customers use their network?
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These companies make me laugh, and I had to explain the finer points of commerce and equity along with LAW to an o2 woman over the phone when she said there is a limited warranty.
The fact is a companies warranty is not what you should look at if/when something goes wrong through reasonable use. Now, reasonable use is like for the purposes and expected usages (not flashing in odin ) Neways, these companies always cave if within 2 years (not sure maybe 1 for mobiles) it does not suit the purpose you believed and as advertised and in the resulting good faith you purchased it for said intended use it does not perform. Hang on, that sounded lame....
If within 2 years it fails from normal use, sod warranty, under LAW and Statues and Legislation that make up CPA and SOGA (sale of goods act) the dude that sold you it is lawfully responsable for making things right. So ppl that go after these 6month warranties are bound to loose, approach them with a little bit of LAW and asking them to put their denial in writing to you, stating that it's their response to what you said is a killa...
ooo and also note that LAW forced them to put at the end of every so called contract that claims to only provide 1 year warranty on something like a microwave the wicked words that cancel all of what they just said
THIS DOES NOT ALTER YOU STATUTORY RIGHTS lol
Edit:
Take none of what I have said as legal advice, it's intended for humour and information only. Always do your research!
ooo, Update, during that conversation I had with o2, I indicated a "need and expectation" to test the s2 with another sim to see if some mms problems I was having was the phone or the network settings, I received my unlock code this morning FOC
U sual scene is lets say O2 PAYG phone with an O2 payg sim card return to the store no problem ..
No longer using the O2 sim take it out return to store sorry i lost my sim , you could even buy a new sim on ebay .
Flashed none O2 software and O2 reject warranty Samsung will still cover warranty with a stock Samsung rom ..
Rooted = warranty null and void from retailer and Samsung .
In UK law anyway its the retailer not Samsung that is responsible to the purchaser for any warranty .
jje
Related
ok, this may seem a little complex, but il explain as best as i can.
i bought my HD2 T8585 from mobileponesdirect.co.uk, with a contract with t-mobile UK. after issues with stock, i received the phone (3 weeks after ordering it!) it came in a generic box, with no branding, and seperatly, a little plastic case containing my sim card. the phone was the unlocked generic HD2, as it contained youtube app, and other software tmobile remove. tried a virgin and orange sim in it and both worked.
now ive had to send it back because of a battery fault (the battery lasts about 5 hours at best). i phoned mobile phones direct, who told me my warranty was with htc directly, so phoned htc, and they told me to contact my network. t-mobile said it was mobilephonesdirect, as i purchased the phone from them, and they simply supply the sim card only. i went into my local tmobile shop and they took it in for repair under warranty, despite the issues of who is actually responsible. the only issue that came up was the 'mandatory software update' t-mobile apply to their phones (this is going by the info given to me at the shop). this is done as part of the routine diagnostics, to ensure the problem isnt a software fault. after explaining my handset was factory unlocked, i was told it will probably be locked to t-mobile after the update. as the phone is verging on unusable, i had to send it away. the t+c sheet i had to sign also mentions the software update, but only warns about data loss, not the handset being locked.
my questions are:
is what the guy in the shop said true (i.e, will t-mobile lock my phone)?
can a software update lock a handset? even if the hanset was never sim locked? the S/N and IMEI will surly prevent this?
would i be able to use HSPL and flash a generic ROM (1.66wwe and update radio to 2.11/2.12) to unlock it?
are t-mobile allowed to do this (lock my handset)? and would/could i be provided with an unlock code free of charge?
i am on a contract with t-mobile, but i use virgin (its part of a now non existant virgin media bundle and costs me next to nothing!) and also have started using tesco for work. ive been told virgin will work, as it uses t-mobile, but tesco uses o2.
any help would be appreciated, ive may have to wait 28 days before my phone will return to me, until then ive been given the amazing loan phone of a motorola c140...'it has a colour screen' was its main selling point from the t-mobile guy. annoyingly thats locked to t-mobile as well, so now i have 3 phones, the c140 using virgin, a nokia 6230i using t-mobile and a 3310 using the tesco sim.
Under Sale of goods act and distant selling regulations (items purchased online), your contract is with mobileponesdirect, they are responsible for warranty repairs/replacement.
It is very unlikely that t-mobile will lock your phone, as this will involve them altering the root programming of the the phones processor, (like the bios of a computer) which is normally only done by HTC, to 'brand/lock' phones before they send phones out to mobile phone companies, like t-mobile.
I doubt if t-mobile would bother investing in equipment they do not need.
A software update (like the operating system of computer) does not lock phone.
So it is unlikely points 3 and 4 will apply.
that is exactly what i was thinking, as flashing the ROM doesnt unlock the phone, so flashing it with a branded ROM wouldnt lock it, thanks for clearing that up.
mobile phones direct, while very competitivly priced on both handsets and contracts, have crap customer service. i thought the warranty would be with them, as they are the ones who supplied the handset, and t-mobile (as the rightly stated) only provide the service, and not the handset. as the phone has already been sent off, i will have to wait and see. t-mobile may refuse to touch it if the handset isnt from them, and will send it back as it was when i sent it to them, in which case, il have to get on the phone to mobile phones direct and get them to take it in. thanks for clearing that up
on a slightly different topic, ive been told by t-mobile the warranty is 2 years, instead of the normal 1 year, due to a lot of contracts now becoming 24 month. is this universally true? or is it down to what the network provides?. the reason i ask is im paying £8.99 a month for a premium insurance package (not through t-mobile) which covers everything that could go wrong, when if i have a 2 year warranty, i would only need accidental damage cover.
t mobile are wrong, if you had a contract with them, not just sim only, then yes, their own warranty may be for two years. They shouldn't have taken the phone from you, and they may still send it back as 'not theirs'.
Your warranty should have been handled either by phones direct as the seller, or HTC themselves. (1 year manufacturers warranty applies still)
the contract i have wasnt bought as sim only (and is certainly not sim only price!) and the phone was free with the contract, so i would assume i have a normal contract. i was told the warrentys had increased to 2 years on most high end phones, as most contracts are heading for 2 years, but maybe i was told this on the assumption that i had got the phone direct from them and not through a 3rd party. not much i can do now but wait and hope it gets fixed, im not too bothered who fixes it as long as it works! wish i had posted on here before going into the shop
Hi guys, just bought an Samsung Galaxy S II from UK and waiting for it to be delivered. I was wondering if the warranty provided by O2(the phone was purchase from them) has EU coverage through Samsung service or O2 has their own service network and in case something wrong happens i have to send it back to UK.
Thanks
Your warranty is with O2 UK not Samsung UK Sale of Goods Act .
Samsung warranty is secondary but they seem to carry out warranty repairs with a valid receipt . Many choose to by pass the seller and go straight to Samsung for repairs .
Thats the way i would go .
jje
Thanks JJEgan, thats awsome news. Samsung representatives told me that as long as on the warranty card is the Samsung logo im covered for Samsung warranty on entire EU.
After 14 days O2 default to the manufacturers warranty but within the contract terms (sales of good act) it is the point of sales responsibilty to organise the repair with the manufacturer not you.
scottishlad80 said:
After 14 days O2 default to the manufacturers warranty but within the contract terms (sales of good act) it is the point of sales responsibilty to organise the repair with the manufacturer not you.
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Ok so that means if i my phone stop working in the warranty period i have to send it to O2 and they will send it to Samsung without me being able to get in touch with Samsung directly?
scottishlad80 said:
After 14 days O2 default to the manufacturers warranty but within the contract terms (sales of good act) it is the point of sales responsibilty to organise the repair with the manufacturer not you.
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SALE OF GOODS ACT UK
The seller is responsible not anyone else . Phone breaks after 36 days it is down to the seller not the manufacturer to repair or replace .
However in practice take your phone to O2 40 days after sale and they will honour the warranty in one of two ways . One send it to their own service centre or more than likely send it to Samsung . But make no mistake at all times the seller is liable not Samsung .The warranty that Samsung offer is over and above the sellers responsibility . Though many will say not our problem after 28 days . But it is 100% their problem .
Thas not to say the best route is not via Samsung .
jje
then im pretty screw if i will have to send it to O2...
No contact Samsung first see what they say probabilities is they will fix it .
All i am saying is that in law the manufacturer is not responsible for warranty . But in most cases take it on direct for the customer .
jje
Seems like it S2 is only available in UK right now or atleast the place i can get it shipped from...will this warranty be valid in north america?
Hey guys, this may be stupid question, although I have searched and can only find references to the fact that this voids the O2 warranty. The phone is not rooted.
I have just used the brilliant instructions on thread
http://forum.xda-developers.com/showthread.php?t=1064894&page=12
to debrand my new Galaxy S2, however it was on O2 and I know it effectively voids the O2 warranty. However does it affect the Samsung Warranty? It is effectively as if I bought a Sim Free phone from Amazon or something so would I be able to use the Samsung warranty? Assuming that I didnt rebrand it back to O2.
Meant to say after I posted last night I connected the phone up to the PC with Kies and it is recognised and offers me a Samsung update. So the instructions work a treat and seem to make it an unbranded Sim Free phone, but I dont know whether Samsung would see it that way if I had to return it for some problem. I assume they would be able to tell that the Firmware/Kernal or whatever had been changed.
Cheers guys - you'll have to bear with me I have read the forum for ages (since my Samsung Omnia 2) but have never posted on any forum!
I would be interested in this topic too. Anybody knows?
This might be one of those things that is affected by, for example, the way EU regulations work.
From what I remember, its something like you have by default the manufacturer's warranty (usually 1 year, sometimes 6 months). But as per EU regulations, electronic devices have 2 years defect warranty, but with the retailer, not the manufacturer.
I could be very wrong.
Back to the point. If what I said is correct, this would mean you still have your Samsung warranty, technically. You would lose the O2 one. But I'm not sure what Samsung's position is regarding firmware flashes from anything other than KIES. They will be able to tell by checking the IMEI that your phone was originally O2 branded, so they'll know you flashed a new firmware.
This is largely irrelevant however, as unless your warranty issue breaks the phone entirely, you just reflash the O2 firmware back then send it to O2 and even if you rooted, a £4 micro-usb jig off ebay (which is a 301k resistor in the right pins) will erase any record of custom flashes
As per the last post keep a copy of original firmware .
Rooting voids warranty by Samsung see letter on Samfirmware .
Debranding retailer is at liberty to decline warranty but that will depend upon who sees the phone and if they are bothered about Samsung stock rom .
Custom rom no warranty full stop .
Stock Samsung rom you should find Samsung honour the warranty .
Plenty have had stock rom and or custom rom fixed but also some have been turned away judged on a vast number og Samsung Galaxy user posts .
jje
I did wonder whether it would be an issue for Samsung as it is their standard firmware. It is said above that they would know from the IMEI which was sent to O2, but I think O2 were issuing debranded phones for the first couple of months, so would that be the only way they could tell? I am not hugely up on this but am wondering if there are any other ways for Samsung to tell as the phone is effectively a debranded SIM Free Galaxy S2 which can be bought from Play or Amazon.
The Samsung warranty according to what I can find on the Samsung website is 24 months for a mobile, although that seems to be limited down to 12 months of a useful warranty. I really ask because I have one for my sister which I now dont want to give her and was going to sell as Debranded Sim Free!?!
O2 issued BRANDED unlocked phones not unbranded .
Samsung are more than likely not going to check phones IMEI relative to original provider as long as you have a receipt for the phone from an authorized Samsung outlet .
jje
So I bought a GS3 in july last year from Dubai (and thought its the best thing happened to me) then moved to Germany to stay permanently, the phone was mostly used for Android app development and had a luxurious treatment and was rarely used for other than that and navigation!
And starting at December random red hues started appearing around the screen, then a couple of weeks later the blue led was blinking so I tried to unlock it but it wouldn't, then I removed the battery, and it never booted again, no single reaction!
The real problem is that Samsung Germany refused to fix the phone saying:
thank you for your request.
According to our terms of warranty only mobile phones distributed within the EU are entitled to free warranty repair in Germany. Therefore please contact the local Samsung support center in Dubai. Thank you for your unterstanding.
If you have any further questions please contact us.
Kind regards,
Viktoria Grün
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What I don't unterstand is that the dealer in Dubai assured it has international warranty. and the whole thing makes no sense since its the same phone and it wasn't my fault, and going all the way to dubai would cost several times what the phone is worth and if I ever buy a new phone it wont be Samsung or android at all!
So I desperately searched the net for a way or hint to fix it, and found some main boards that cost almost or more than half the price with no warranty.
now I went back to use my old S1 which feels like a calculator compared to the S3, and I could cry whenever I see the S3 lying on the desk:crying:
any ideas?
Code:
Model: GT-19300 (16MB)
FCC ID: A2LGTI9300A
SSN: -I93000GSMH
MADE IN VIETNAM
if I ever buy a new phone it wont be Samsung or android at all!
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What exactly do Samsung and Google have to do with misinformations provided by your seller?
What I don't unterstand is that the dealer in Dubai assured it has international warranty.
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That's incorrect and a misinformation from your seller. US-customers also cannot have the i9300 fixed locally.
Just because the phone is called "international" does not mean it has international warranty.
. and the whole thing makes no sense since its the same phone and it wasn't my fault
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Samsung Europe is not Samsung Asia, is not Samsung US, ...
They are different subcompanies of the same mother-company.
By the way; Samsung is not and never was under any obligation to fix your phone. The term warranty is usually used completelty incorrectly by customers.
Warranty is a voluntary offer by the seller or manufacturer to fix or replace a device and can have arbitrary conditions (such as location specific, only so many hours of usage, ...)
Guarantee on the other hand is ONLY provided by the seller (not the manufacturuer!) and it's definition is provided by the law of the country you buy the product in.
E.g. Most EU-countries have 2 years guarantee but you can still have only 1 year of warranty. Confusing...
Most manufacturers DO allow direct bring-in for 2 reasons;
1) customer service quality
2) they would get the device anyway through your seller so it does not make a huge difference
Multiple posts say it does not have an International warranty .
What I don't unterstand is that the dealer in Dubai assured it has international warranty.
The dealer is at fault nobody else .
The warranty as said is from the seller not Samsung .
Samsung's warranty is a secondary limited warranty .
Your warranty may well have been void anyway .
REF
phone was mostly used for Android app development .
tried to unlock it but it wouldn't,
if I ever buy a new phone it wont be Samsung or android at all!
Pointless posting here just to have a cry about Samsung users are never inclined to help in that situation .
jje
d4fseeker said:
What exactly do Samsung and Google have to do with misinformations provided by your seller?
That's incorrect and a misinformation from your seller. US-customers also cannot have the i9300 fixed locally.
Just because the phone is called "international" does not mean it has international warranty.
Samsung Europe is not Samsung Asia, is not Samsung US, ...
They are different subcompanies of the same mother-company.
By the way; Samsung is not and never was under any obligation to fix your phone. The term warranty is usually used completelty incorrectly by customers.
Warranty is a voluntary offer by the seller or manufacturer to fix or replace a device and can have arbitrary conditions (such as location specific, only so many hours of usage, ...)
Guarantee on the other hand is ONLY provided by the seller (not the manufacturuer!) and it's definition is provided by the law of the country you buy the product in.
E.g. Most EU-countries have 2 years guarantee but you can still have only 1 year of warranty. Confusing...
Most manufacturers DO allow direct bring-in for 2 reasons;
1) customer service quality
2) they would get the device anyway through your seller so it does not make a huge difference
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Don't get me wrong, I am the biggset fan of Samasung since the S where all my electronics are samsung and I always recommended it to others, which is why I feel betrayed!
I think I'll try lumia 920 for now, nokia phones never failed me ... at least the old ones!
JJEgan said:
Your warranty may well have been void anyway .
REF
phone was mostly used for Android app development .
tried to unlock it but it wouldn't,
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it was just used to test apps under underdevelopment, the phone was unlocked out of the box.
I bricked (hard brick) my Moto Z 2 months back. Which means no boot, no charge, no pc detection. I tried multiple service centre in different cities and they all told me that my warranty is over. One even showed me their website which said out of warranty when they entered my IMEI.
I'm wondering how can they know without powering the phone. Is it possible that they void the warranty the moment you ask for the unlock code while unlocking the bootloader? Because I've claimed my warranty multiple times before on my previous phones and they didn't know if the bootloader was unlocked.
Motorola states on their bootloader unlock page that you loose your warranty if you request an unlock code.
In the US this is allowed to do for companies as far as I know.
In the EU it's not possible to deny the customer the mandatory warranty and therefore this "threat" is null and void in the EU
regenwurm16 said:
Motorola states on their bootloader unlock page that you loose your warranty if you request an unlock code.
In the US this is allowed to do for companies as far as I know.
In the EU it's not possible to deny the customer the mandatory warranty and therefore this "threat" is null and void in the EU
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But they killed my warranty
Manish54 said:
But they killed my warranty
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So I suppose you are an EU citizen then.
Easiest way is to tell them they can't deny you your warranty according to EU regulations and if they still make problems threaten them that you'll go to the consumer protection agency of your country
As long as there's no physical damage visible from the outside and you didn't do anything harmful like overclock the device (which hardly is traceable as the cause of the problem) they have nothing against you to justify the denial of your warranty.
Last resort is taking them to court (your consumer protection agency should help you with this) you'll get right most surely but I don't suppose they will go that far.
I bought Moto Z an unlocked US version on eBay and just wanted to check the motorola's website for warranty. I logged in to my moto account and registered my device by entering IMEI #. It shows warranty status as "Jan 2017" I sent an email to support and provided them eBay/PayPal receipt but they replied saying that they won't honor the warranty date change because I bought my device from an unauthorized reseller. I asked them how can a device that was released Sep/Oct 2016 have already expired warranty, but didn't really get an answer from motorola.
regenwurm16 said:
So I suppose you are an EU citizen then.
Easiest way is to tell them they can't deny you your warranty according to EU regulations and if they still make problems threaten them that you'll go to the consumer protection agency of your country
As long as there's no physical damage visible from the outside and you didn't do anything harmful like overclock the device (which hardly is traceable as the cause of the problem) they have nothing against you to justify the denial of your warranty.
Last resort is taking them to court (your consumer protection agency should help you with this) you'll get right most surely but I don't suppose they will go that far.
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I don't think that's possible because they give the warning before unlocking the bootloader. Also there are thousands of pending cases in the counsumer court here in India.
Manish54 said:
I don't think that's possible because they give the warning before unlocking the bootloader. Also there are thousands of pending cases in the counsumer court here in India.
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I don't know about the laws in India but in Europe at least that warning isn't legal.