So I bought a GS3 in july last year from Dubai (and thought its the best thing happened to me) then moved to Germany to stay permanently, the phone was mostly used for Android app development and had a luxurious treatment and was rarely used for other than that and navigation!
And starting at December random red hues started appearing around the screen, then a couple of weeks later the blue led was blinking so I tried to unlock it but it wouldn't, then I removed the battery, and it never booted again, no single reaction!
The real problem is that Samsung Germany refused to fix the phone saying:
thank you for your request.
According to our terms of warranty only mobile phones distributed within the EU are entitled to free warranty repair in Germany. Therefore please contact the local Samsung support center in Dubai. Thank you for your unterstanding.
If you have any further questions please contact us.
Kind regards,
Viktoria Grün
Click to expand...
Click to collapse
What I don't unterstand is that the dealer in Dubai assured it has international warranty. and the whole thing makes no sense since its the same phone and it wasn't my fault, and going all the way to dubai would cost several times what the phone is worth and if I ever buy a new phone it wont be Samsung or android at all!
So I desperately searched the net for a way or hint to fix it, and found some main boards that cost almost or more than half the price with no warranty.
now I went back to use my old S1 which feels like a calculator compared to the S3, and I could cry whenever I see the S3 lying on the desk:crying:
any ideas?
Code:
Model: GT-19300 (16MB)
FCC ID: A2LGTI9300A
SSN: -I93000GSMH
MADE IN VIETNAM
if I ever buy a new phone it wont be Samsung or android at all!
Click to expand...
Click to collapse
What exactly do Samsung and Google have to do with misinformations provided by your seller?
What I don't unterstand is that the dealer in Dubai assured it has international warranty.
Click to expand...
Click to collapse
That's incorrect and a misinformation from your seller. US-customers also cannot have the i9300 fixed locally.
Just because the phone is called "international" does not mean it has international warranty.
. and the whole thing makes no sense since its the same phone and it wasn't my fault
Click to expand...
Click to collapse
Samsung Europe is not Samsung Asia, is not Samsung US, ...
They are different subcompanies of the same mother-company.
By the way; Samsung is not and never was under any obligation to fix your phone. The term warranty is usually used completelty incorrectly by customers.
Warranty is a voluntary offer by the seller or manufacturer to fix or replace a device and can have arbitrary conditions (such as location specific, only so many hours of usage, ...)
Guarantee on the other hand is ONLY provided by the seller (not the manufacturuer!) and it's definition is provided by the law of the country you buy the product in.
E.g. Most EU-countries have 2 years guarantee but you can still have only 1 year of warranty. Confusing...
Most manufacturers DO allow direct bring-in for 2 reasons;
1) customer service quality
2) they would get the device anyway through your seller so it does not make a huge difference
Multiple posts say it does not have an International warranty .
What I don't unterstand is that the dealer in Dubai assured it has international warranty.
The dealer is at fault nobody else .
The warranty as said is from the seller not Samsung .
Samsung's warranty is a secondary limited warranty .
Your warranty may well have been void anyway .
REF
phone was mostly used for Android app development .
tried to unlock it but it wouldn't,
if I ever buy a new phone it wont be Samsung or android at all!
Pointless posting here just to have a cry about Samsung users are never inclined to help in that situation .
jje
d4fseeker said:
What exactly do Samsung and Google have to do with misinformations provided by your seller?
That's incorrect and a misinformation from your seller. US-customers also cannot have the i9300 fixed locally.
Just because the phone is called "international" does not mean it has international warranty.
Samsung Europe is not Samsung Asia, is not Samsung US, ...
They are different subcompanies of the same mother-company.
By the way; Samsung is not and never was under any obligation to fix your phone. The term warranty is usually used completelty incorrectly by customers.
Warranty is a voluntary offer by the seller or manufacturer to fix or replace a device and can have arbitrary conditions (such as location specific, only so many hours of usage, ...)
Guarantee on the other hand is ONLY provided by the seller (not the manufacturuer!) and it's definition is provided by the law of the country you buy the product in.
E.g. Most EU-countries have 2 years guarantee but you can still have only 1 year of warranty. Confusing...
Most manufacturers DO allow direct bring-in for 2 reasons;
1) customer service quality
2) they would get the device anyway through your seller so it does not make a huge difference
Click to expand...
Click to collapse
Don't get me wrong, I am the biggset fan of Samasung since the S where all my electronics are samsung and I always recommended it to others, which is why I feel betrayed!
I think I'll try lumia 920 for now, nokia phones never failed me ... at least the old ones!
JJEgan said:
Your warranty may well have been void anyway .
REF
phone was mostly used for Android app development .
tried to unlock it but it wouldn't,
Click to expand...
Click to collapse
it was just used to test apps under underdevelopment, the phone was unlocked out of the box.
Related
Hi guys, just bought an Samsung Galaxy S II from UK and waiting for it to be delivered. I was wondering if the warranty provided by O2(the phone was purchase from them) has EU coverage through Samsung service or O2 has their own service network and in case something wrong happens i have to send it back to UK.
Thanks
Your warranty is with O2 UK not Samsung UK Sale of Goods Act .
Samsung warranty is secondary but they seem to carry out warranty repairs with a valid receipt . Many choose to by pass the seller and go straight to Samsung for repairs .
Thats the way i would go .
jje
Thanks JJEgan, thats awsome news. Samsung representatives told me that as long as on the warranty card is the Samsung logo im covered for Samsung warranty on entire EU.
After 14 days O2 default to the manufacturers warranty but within the contract terms (sales of good act) it is the point of sales responsibilty to organise the repair with the manufacturer not you.
scottishlad80 said:
After 14 days O2 default to the manufacturers warranty but within the contract terms (sales of good act) it is the point of sales responsibilty to organise the repair with the manufacturer not you.
Click to expand...
Click to collapse
Ok so that means if i my phone stop working in the warranty period i have to send it to O2 and they will send it to Samsung without me being able to get in touch with Samsung directly?
scottishlad80 said:
After 14 days O2 default to the manufacturers warranty but within the contract terms (sales of good act) it is the point of sales responsibilty to organise the repair with the manufacturer not you.
Click to expand...
Click to collapse
SALE OF GOODS ACT UK
The seller is responsible not anyone else . Phone breaks after 36 days it is down to the seller not the manufacturer to repair or replace .
However in practice take your phone to O2 40 days after sale and they will honour the warranty in one of two ways . One send it to their own service centre or more than likely send it to Samsung . But make no mistake at all times the seller is liable not Samsung .The warranty that Samsung offer is over and above the sellers responsibility . Though many will say not our problem after 28 days . But it is 100% their problem .
Thas not to say the best route is not via Samsung .
jje
then im pretty screw if i will have to send it to O2...
No contact Samsung first see what they say probabilities is they will fix it .
All i am saying is that in law the manufacturer is not responsible for warranty . But in most cases take it on direct for the customer .
jje
Seems like it S2 is only available in UK right now or atleast the place i can get it shipped from...will this warranty be valid in north america?
Some of you bought PAYG samsung galaxy s2 on time in O2 store before they ran out of stock. Some of those phones were unlocked some of not. I was wondering what O2 agreement policy says about unlocking the network.. They claim that with PAYG they provide this service for 15£ after a year..However, theoretically when you unlock the phone to other networks warranty should not disappear as samsung provides it for phone, not network. I've asked O2 staff and they said that it does void warranty. My question, will it really void the warranty or they just say that to make customers use their network?
K1rilas said:
Some of you bought PAYG samsung galaxy s2 on time in O2 store before they ran out of stock. Some of those phones were unlocked some of not. I was wondering what O2 agreement policy says about unlocking the network.. They claim that with PAYG they provide this service for 15£ after a year..However, theoretically when you unlock the phone to other networks warranty should not disappear as samsung provides it for phone, not network. I've asked O2 staff and they said that it does void warranty. My question, will it really void the warranty or they just say that to make customers use their network?
Click to expand...
Click to collapse
These companies make me laugh, and I had to explain the finer points of commerce and equity along with LAW to an o2 woman over the phone when she said there is a limited warranty.
The fact is a companies warranty is not what you should look at if/when something goes wrong through reasonable use. Now, reasonable use is like for the purposes and expected usages (not flashing in odin ) Neways, these companies always cave if within 2 years (not sure maybe 1 for mobiles) it does not suit the purpose you believed and as advertised and in the resulting good faith you purchased it for said intended use it does not perform. Hang on, that sounded lame....
If within 2 years it fails from normal use, sod warranty, under LAW and Statues and Legislation that make up CPA and SOGA (sale of goods act) the dude that sold you it is lawfully responsable for making things right. So ppl that go after these 6month warranties are bound to loose, approach them with a little bit of LAW and asking them to put their denial in writing to you, stating that it's their response to what you said is a killa...
ooo and also note that LAW forced them to put at the end of every so called contract that claims to only provide 1 year warranty on something like a microwave the wicked words that cancel all of what they just said
THIS DOES NOT ALTER YOU STATUTORY RIGHTS lol
Edit:
Take none of what I have said as legal advice, it's intended for humour and information only. Always do your research!
ooo, Update, during that conversation I had with o2, I indicated a "need and expectation" to test the s2 with another sim to see if some mms problems I was having was the phone or the network settings, I received my unlock code this morning FOC
U sual scene is lets say O2 PAYG phone with an O2 payg sim card return to the store no problem ..
No longer using the O2 sim take it out return to store sorry i lost my sim , you could even buy a new sim on ebay .
Flashed none O2 software and O2 reject warranty Samsung will still cover warranty with a stock Samsung rom ..
Rooted = warranty null and void from retailer and Samsung .
In UK law anyway its the retailer not Samsung that is responsible to the purchaser for any warranty .
jje
Hey guys, this may be stupid question, although I have searched and can only find references to the fact that this voids the O2 warranty. The phone is not rooted.
I have just used the brilliant instructions on thread
http://forum.xda-developers.com/showthread.php?t=1064894&page=12
to debrand my new Galaxy S2, however it was on O2 and I know it effectively voids the O2 warranty. However does it affect the Samsung Warranty? It is effectively as if I bought a Sim Free phone from Amazon or something so would I be able to use the Samsung warranty? Assuming that I didnt rebrand it back to O2.
Meant to say after I posted last night I connected the phone up to the PC with Kies and it is recognised and offers me a Samsung update. So the instructions work a treat and seem to make it an unbranded Sim Free phone, but I dont know whether Samsung would see it that way if I had to return it for some problem. I assume they would be able to tell that the Firmware/Kernal or whatever had been changed.
Cheers guys - you'll have to bear with me I have read the forum for ages (since my Samsung Omnia 2) but have never posted on any forum!
I would be interested in this topic too. Anybody knows?
This might be one of those things that is affected by, for example, the way EU regulations work.
From what I remember, its something like you have by default the manufacturer's warranty (usually 1 year, sometimes 6 months). But as per EU regulations, electronic devices have 2 years defect warranty, but with the retailer, not the manufacturer.
I could be very wrong.
Back to the point. If what I said is correct, this would mean you still have your Samsung warranty, technically. You would lose the O2 one. But I'm not sure what Samsung's position is regarding firmware flashes from anything other than KIES. They will be able to tell by checking the IMEI that your phone was originally O2 branded, so they'll know you flashed a new firmware.
This is largely irrelevant however, as unless your warranty issue breaks the phone entirely, you just reflash the O2 firmware back then send it to O2 and even if you rooted, a £4 micro-usb jig off ebay (which is a 301k resistor in the right pins) will erase any record of custom flashes
As per the last post keep a copy of original firmware .
Rooting voids warranty by Samsung see letter on Samfirmware .
Debranding retailer is at liberty to decline warranty but that will depend upon who sees the phone and if they are bothered about Samsung stock rom .
Custom rom no warranty full stop .
Stock Samsung rom you should find Samsung honour the warranty .
Plenty have had stock rom and or custom rom fixed but also some have been turned away judged on a vast number og Samsung Galaxy user posts .
jje
I did wonder whether it would be an issue for Samsung as it is their standard firmware. It is said above that they would know from the IMEI which was sent to O2, but I think O2 were issuing debranded phones for the first couple of months, so would that be the only way they could tell? I am not hugely up on this but am wondering if there are any other ways for Samsung to tell as the phone is effectively a debranded SIM Free Galaxy S2 which can be bought from Play or Amazon.
The Samsung warranty according to what I can find on the Samsung website is 24 months for a mobile, although that seems to be limited down to 12 months of a useful warranty. I really ask because I have one for my sister which I now dont want to give her and was going to sell as Debranded Sim Free!?!
O2 issued BRANDED unlocked phones not unbranded .
Samsung are more than likely not going to check phones IMEI relative to original provider as long as you have a receipt for the phone from an authorized Samsung outlet .
jje
I had upgraded my old contract with 3 mobile (carrier) and got myself the Samsung Galaxy S3. It had just been about 4 months since I got the phone and I was happy with it. It was working perfectly with no issues or problems. On the 2nd of Feb 2013, I woke up in the morning to find that my phone had only 1% battery remaining. After making myself a cup of coffee, I got back to charge the phone but I found it had turned off due to low battery. I immediately plugged it in and after a few minutes I tried switching it on, but for some reason the phone wouldn't turn on. It would just go till the black and white screen showing the Samsung logo and then that was it. Thinking that it might have been drained of battery I decided to charge it till it showed 100% battery. After it got fully charged, I tried turning it on again, but the result was still the same. It wouldn’t move from the black and white screen showing the logo. At this point I realized that the problem was not something i could handle; I took it to the 3 mobile stores where I had originally purchased the phone from. The lady, whom I spoke to at the shop, did inspect my phone and tried to do a factory reset, but all that was of no use. After about 20 minutes I was told that I could drop it in for repairs by either posting it myself after getting into touch with the customer care team or I was told I could bring it back to the shop on Tuesday when they usually do pickups for repairs and send it from the shop. I chose to take it to the shop on Tuesday and have them send my phone to the repair centre. I was given the battery and back case for me to keep it with me and filled up a form for repairs and got told that they would get back to me in a weeks’ time.
Now here is where the problem starts...
Roughly after a week I got a letter sent to me by 3 mobile customer services. The content in the letter was...
"We are sorry to say there is evidence of unauthorized repair activity on your Samsung Galaxy S3. This suggests that the phone has been handled by a non- approved third party prior to receipt by our repair centre. As this invalidates your manufacturer's warranty we are unfortunately unable to progress with the repair."
I immediately phoned up customer services to let them know that I was not happy with these falls claims of a 3rd party trying to fix my phone. And they insisted that they cannot go against the decision of their engineer. And that they would not send such a letter through without thoroughly examining the phone. They person whom I was speaking to said that he had forwarded this to the complaints department and they will contact me within 48hrs.
The first thing I did when my phoned died was take it to the 3 store, knowing that I had 2 years warranty. I don’t see why I would want to pay a third person to fix my phone, when I can get it fixed for free by the 3 mobile.
The next day I got a call from this guy from 3 mobile who said he was a supervisor in the complaint handling department. I got told that their repair team believe that when they got my phone it was not in economic condition. And therefore they would not be able to carry on with repair. I kept on insisting that my phone has never been looked at by any unauthorized person. And I asked them to show me what proof they have to say that it was tampered with, to which they replied it could be anything, but they will not go against the decision of the engineer. I was told that they would return my phone to me so that I could give it somewhere else for repair and that they wouldn't replace my phone under any circumstances. I have told them to send me their statements in writing. As soon as I finished the call I went straight to the 3 store that I got my phone from. I spoke to the same guy, whom I had spoken to while handing my phone in for repairs and he said to me there is not much they can do at the store and the best thing I could do was to phone up customer care again and ask what proof they had to suggest that my phone got handled by a 3rd party.
I will be heading to citizens advice, hoping that they could help me in this matter. The fault that I had with my S3 seemed to be a common one , as I had read quite a few blogs and articles on it in the internet.
I just found out about this forum through a friend today. I hope there is someone here who can help me or give me suggestions on what to do.
Thnx
Search for "sds" you will find loads of info, precedence already set by Samsung, and nail those people with the CAB, they are your best bet, oh and ask the phone shop for an address to which you can send documentation as you wish to start legal proceedings...in short....You are in the right, you have faulty goods, they haven't provided you with any evidence to back up their claim you tampered with it....and point out that without dated photographic evidence they haven't got a leg to stand on.......basically harass the crap out of them and don't be afraid to go into that store and make enough noise to give them bad publicity, also tell them you are contacting local press!
They sold you the phone, they should replace it under the consumer act.simple.
Warranty from the store is not 2 years its standard twelve months .
Your claim is against the store not Samsung .
Separate limited Samsung warranty is two years .
The standard reply to this topic is that you need an engineers report yourself to disprove the sellers report .
If it is SDS then phone is repaired usually first case i have heard of rejected for the reasons you post .
TS may give you more advice but the basic is your word against the engineers diagnostics .
Do not as many have done with phone contracts and repairs stop paying the contract as al that happens is you still owe and get your credit record messed up .The phone is not part of the contract but an inducement to take out the contract .
jje
When i Phoned up 3 tech support to have my phone sent back to me.. the person whom I spoke to was able to give me a bit more details about what had actually happened. They claim that my phones software had been rooted and as a result their engineers( who were also trained by Samsung) could not access my phone . They said that it might have happened due to something malicious being installed on the phone or it might have happened when the phone had been plugged into the computer and a third party app being installed.
I don't really know much about phone software and routing. As far as I am aware, I haven't installed any malicious content on my phone , neither have I installed any 3rd party apps. All the additional apps on my phone had been downloaded from play store.
The guy from 3 tech support, told me that if 3 were to fix the issue, it would go over £200 and that my options were to either a) claim insurance ( which i don't have). b) have it send to Samsung, to check if they might have an different approach to the issue.
I ended up sending my phone to Samsung twice and here is what happened......
Over the past 1 month, I send my phone for repairs to Samsung twice and both times it got send back to me without being repaired.
The first time I send it for repairs; I got it back in 2 days. I was surprised that Samsung didn't fix my phone. They send be a letter along with my phone saying “That my phone had been tested with an RF test, which resulted in a pass, indicating that RF section of phone was not at fault. However, testing my handset with a live operator network failed as the network did not allow my handset to connect. They tried telling me that my phone had been blacklisted and network blocked by the provider. I was told to contact my provider for further details regarding this matter. It took 3 mobile a week to confirm that my phone had not been blocked or blacklisted at all.
I then contacted Samsung for a second time and told them that my network provider had confirmed with me that my phone was not blacklisted. My phone got send back to Samsung for the second time. I phoned them up on receiving a conformation text about my phone being delivered to Samsung. I did specifically tell them to keep me posted and to let me know before they send it back to me. Two days later I got a text saying that my phone will be delivered to me by 5pm that day. I quickly phoned up Samsung, hoping to hear that they had finally managed to fix my phone. But instead, I got transferred to the repair centre, who informed me that the phone had been sent back to me, but unfortunately could not be repaired as there was interference in the software. They told me that my phone was beyond economical repair and that I had to contact Samsung directly in order to get it fixed. I phoned up Samsung and made the aware that I was clearly unhappy with what was going on. Apparently the repair center that the phone was sent to does not deal with software related problems. So now they will send it to a different repair center (one that deals with software issues). But they also told me that it might have happened if the phone had been rooted and I clearly told them that I had done nothing to the phone. They went on to say that if the phone had been rooted, then there was nothing they could do, but if it hasn't been rooted, then it will be replaced. Personally I don't know how to root my phone. I have openly said that I'm not the best when it comes to such things as I have very little knowledge regarding such things. So even if Samsung were to tell me that they have found my phone to be rooted( which it clearly hasn't), I wouldn't know what to say to that.
I am waiting on Samsung to collect my phone from me now for the third time... Tbh I have lost all hope...
Would be nice to hear about what you guys think I should do nw. Thnx
Root is not a virus or trojan if its rooted its been flashed .
Root does not prevent access but it does void warranty .
interference in the software. >> really does not make sense as a service centre with software problems on a unit would just factory reset the phone ..
This saga smell like a second user phone that has been rooted and possible firmware changed . You have ended up with it from the store .
Presume you have no details of the firmware that was on the phone at point of sale .Nor your IMEI .
jje
I feel a bit embarrassed to admit that I don't really know that much about phone's software and firmware or any other stuff related to them.. But I think I may have the IMEI no. wid me. Are you suggesting that I may have been sold a second hand phone ?
If only i knew what exactly i needed to tell Samsung :crying:
Akhil John said:
I feel a bit embarrassed to admit that I don't really know that much about phone's software and firmware or any other stuff related to them.. But I think I may have the IMEI no. wid me. Are you suggesting that I may have been sold a second hand phone ?
If only i knew what exactly i needed to tell Samsung :crying:
Click to expand...
Click to collapse
just suggesting its as a bit odd if its stock untouched and you have not rooted or modified the phone .
repair centre say rooted firmware modified IMEI blacklisted
If rooted is true then someone has carried out that task .
jje
Service provider 3 did confirm that the phone was not blacklisted . Would like to get any sort of advice on what steps I should be taking now with regards to contacting Samsung on further assessment and repairs.
JJEgan said:
Root is not a virus or trojan if its rooted its been flashed .
Root does not prevent access but it does void warranty .
interference in the software. >> really does not make sense as a service centre with software problems on a unit would just factory reset the phone ..
This saga smell like a second user phone that has been rooted and possible firmware changed . You have ended up with it from the store .
Presume you have no details of the firmware that was on the phone at point of sale .Nor your IMEI .
jje
Click to expand...
Click to collapse
Have you not seen AdamOutler's explanation on why rooting doesn't void the warranty?
b-eock said:
Have you not seen AdamOutler's explanation on why rooting doesn't void the warranty?
Click to expand...
Click to collapse
Yes but i have also seen the Samsung letter that clearly states it voids warranty .
Plus i have yet to see one successful user report that Samsung accepted that root does not void warranty .
But the op has the choice of telling Samsung they are in the wrong even though presumably they have rejected as root is against their rules for the limited warranty .
jje
---------- Post added at 01:43 PM ---------- Previous post was at 01:04 PM ----------
OP i think your best to find out why warranty is not valid.
If its root or custom rom the reason then use b-eok post / adam outler to argue that root does not invalidate your warranty.
If the phone is rooted and you have not rooted then contact the vendor as to why was it a returned phone or similar .
jje
The way things stand right now, Samsung have arranged my phone to be collected on Tuesday ( 23/03.2013) . But i am still confused as to what I should tell them in terms of what I think is the fault. I'd imagine that they would know the causes of SDS by default. I guess this is what happens to people who clearly don't know much about phones. :crying: The only update that I had done on my S3 was ICS to Jellybean.
Akhil John said:
The way things stand right now, Samsung have arranged my phone to be collected on Tuesday ( 23/03.2013) . But i am still confused as to what I should tell them in terms of what I think is the fault. I'd imagine that they would know the causes of SDS by default. I guess this is what happens to people who clearly don't know much about phones. :crying: The only update that I had done on my S3 was ICS to Jellybean.
Click to expand...
Click to collapse
How did you update it?
Sent from my GT-I9300 using xda app-developers app
notification came up saying jb update avaiable, so i went nd updated it.
My phones gonna be send to Samsung today. Can anyone suggest any points that i could mention to them in order for them to understand that, it was the phone being faulty and not me doing anything to it. Is true that SDS makes the phone appear to be rooted ( with Custom status being ) ?
If that is so, then how do I explain it to them?
Just say its dead and you suspect eMMC / motherboard failure
Sent from my GT-I9300 using Tapatalk 2
rootSU said:
Just say its dead and you suspect eMMC / motherboard failure
Sent from my GT-I9300 using Tapatalk 2
Click to expand...
Click to collapse
Cheers pal, will do.
There is a huge difference between warranty and limited warranty.
Basically the warrany is what your seller (not Samsung!!!) is required by law to provide and usually includes a phase (6months or so) where the seller has to prove you damaged the phone. claiming "rooting" as damaging the phone is btw not sufficient.
Limited warranty is optional and can have any restrictions the provider wants, including requiring you to sing karaoke on handstand every day and post it on Youtube. Limited warrany can be provided by anyone, but usually the manufacturer.
In short: ONLY deal with your carrier. Samsung has nothing to do with you and can charge / refuse repair unless they decide otherwise to provide customer service.
Sent from my GT-I9300 using xda premium
d4fseeker said:
There is a huge difference between warranty and limited warranty.
Basically the warrany is what your seller (not Samsung!!!) is required by law to provide and usually includes a phase (6months or so) where the seller has to prove you damaged the phone. claiming "rooting" as damaging the phone is btw not sufficient.
Limited warranty is optional and can have any restrictions the provider wants, including requiring you to sing karaoke on handstand every day and post it on Youtube. Limited warrany can be provided by anyone, but usually the manufacturer.
In short: ONLY deal with your carrier. Samsung has nothing to do with you and can charge / refuse repair unless they decide otherwise to provide customer service.
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
In the EU, if you can prove the fault is a manufacturing defect rather than user damage, Samsung would be breaking the law to refuse the warranty within a 2 year period of the device being purchased. It's the proof that is the hard part.
I would too always suggest going to the carrier first, but not for this reason. Simply so they have a log of your faults. However OP went to the carrier first and refused him under nonsense grounds. I do think that Offcom could make 3 UK evidence the nonesense they speak...
Got in touch with Samsung again. They said that the reason that the engineers haven't been able to fix it is because there is a software interference caused by installation of an unauthorized software. If this is the case, they said that the wouldn't touch the phone. But send it back just the way it was. I asked them to provide proof and I was told that the engineers would arrange photo's to be sent along with a letter, when they return the phone (clearly didnt make any sense to me). I got told that I could cross check with an individual repair center, to confirm about this so called unauthorized software.
Any suggestions on what I should do now? At this point of time i have clearly lost all hope that my phone will ever get fixed :crying:
Akhil John said:
Got in touch with Samsung again. They said that the reason that the engineers haven't been able to fix it is because there is a software interference caused by installation of an unauthorized software. If this is the case, they said that the wouldn't touch the phone. But send it back just the way it was. I asked them to provide proof and I was told that the engineers would arrange photo's to be sent along with a letter, when they return the phone (clearly didnt make any sense to me). I got told that I could cross check with an individual repair center, to confirm about this so called unauthorized software.
Any suggestions on what I should do now? At this point of time i have clearly lost all hope that my phone will ever get fixed :crying:
Click to expand...
Click to collapse
That is the standard reason they give when voiding warranty due to root custom roms etc .
Samsung's warranty is not the same as a vendors liability / warranty and says Limited on the packet .
Go back a few posts and you are told that root does not void warranty so i would take that path of pointing out to Samsung that root is not a valid reason to refuse warranty ( though i think as its an extra limited warranty it is ).
Or likewise from the vendor make a claim via the courts if they refuse it under EU law .
Initially it is the vendors responsibility .
Take advice from what was Trading Standards via your local council as well .
jje
...
If you're rooted and haven't adequately covered your tracks, your warranty will be rejected. They will charge you.
There's no getting your money back.
On the positive side, you've learned your lesson about not covering your tracks. Im sure next time you'll ensure things like flash counters are kept reset etc
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1) like I wrote in general > sticky roll-up > understanding the basics before rooting, the eu law stands for nothing. As thousands of us Europeans will tell you, they WILL reject warranty if you're rooted (you're not the first believe it or not). The eu law says they must prove root broke the phone. They never bother. No one has got their money back.
I agree that they are hiding behind the root clause, however you yourself are hiding behind eu "law". Every rom thread (and the sticky threads here) tell you rooting voids warranty.
2) the idea is being prepared ahead of time. If you don't sort out covering your tracks whilst your phone is working, well then there's nothing you can do. Again, all this covered in the warranty section of general > sticky roll-up thread > understanding the basics before rooting
Do I think you got a bad deal? Yes. You and thousands of other people. However its well documented and a bit of reading in advance and it all could have been avoided
Its pointless to get angry. It wont help. There's nothing you can so. No avenue to help. Story ends.
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I do NOT reply to support queries over PM. Please keep support queries to the Q&A section, so that others may benefit
The other problem is Samsung did not sell you the phone. They sold it to a distributor or carrier who you then bought it from.
You might have made a claim if you sent it to the place of purchase.
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ecozturk said:
Purchase place wouldn't even listen to my problem since their warranty time (1 year) was over. Samsung warranties 2 years.
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Samsung, however, is not legally obligated to give you a warranty. They offer a conditional 2 year warranty and really have the right to refuse to uphold it for any reason they please.
It sucks you had to pay when the rooting had nothing to do with the brick (I am assuming). What I am saying is even under EU law, Samsung has no obligation as they did not sell you the device.
Samsungs warranty is a limited warranty subject to the rules they decide to put in place .
One of which is root voids warranty custom roms void warranty .
This warning is plastered all over XDA .
Some place on the web is the service letter Samsung sent out to repair centres telling them what to look for regarding signs of rooting and custom roms . Since when Samsung have added indicators of such .
jje
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I really don't know if i'll buy Samsung again... though i do not believe in perfect devices etc. everything can fail but i am expecting from the vendor and the producer to be at least a little bit honest.[/QUOTE]
Why when many customers are dishonest .
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ecozturk said:
Why when many customers are dishonest .
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Are you meening i am dishonest in this case?
>>>I did not post any such thing .
Your first post was just ignorant of Samsungs warranty policies .
Being an industrial giant doesn't meen you're allowed to do whatever you want, and possibly break the law, just because you wrote whatever (abusive?) contract clause on a piece of paper. Or we would have billions of abusive clauses like this one... Too easy
>>Its not an abusive contract clause they broke no law .
You bought the phone your phone vendor is responsible not Samsung .
They may have broke a law by refusing warranty or not .
Samsung offer an extra limited warranty on top of your vendors warranty limited and up to them what restrictions they put on that policy .Dont like it then buy a product without this extra free warranty .
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ecozturk said:
JJE,
I perfectly know Samsung's warranty policies. And i knew them before rooting.
I don't know in which country you are, but here in France (and more generaly in EU), producers (not only vendors) must warranty their product for hardware failure for 2 years, undependantly of software matters. It is their minimum legal obligation. That's the law. End of story.
The limited warranty (!= legal warranty EVERY SINGLE producer must give) that Samsung "adds" to it's legal obligations can only widen the minimum legal warranty (e.g the 2 years against hardware failure) and it can NOT narrow it down with limitations of their choice.
The point is, when you say "Samsung offer an extra limited warranty on top of your vendors warranty", it is simply not true.
Samsung does not offer an extra warranty compared to what the law forces them to offer. On the contrary, their limited warranty narrows the law down.
Now, in my case, yes my phone was rooted and i didn't even try to deny it. I had never flashed any custom rom nor did i overclock it nor did anything that may have overloaded/overheated it. Just removed the simlock, that's all.
So, when 2 different pieces of hardware in the phone fall apart, one of those going down less than 10 days AFTER they took it in tech service once
+ considering the fact that it is a problem that several customers have had (sudden death + others) :
Can I, honestly, be expected to be nice, shut up and accept being extorted 99€ for a lousy hardware (at least in the case of the copy i got from stock) ?
Anyway, i could whine for hours like this
I contacted Samsung (and legal services who deal with such cases) in France. I'll keep the readers posted about what comes next.
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What a load of nonsense please bother to actually read the law and the EU law .
Samsung are not the vendor EU law does not apply fact to the extra warranty.
It is the vendor this EU law applies to not the manufacturer .
Really you have a idea that x is x fine i disagree and so far so does Samsung .
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Your beef then is with where you bought the device, not samsung. So you would have the same beef if you bought Nokia and they wouldn't hear you out
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