Just got my HD2, just want to know the common manufacturing defects that I can get a replacement for?
IE: Nexus One (Dust under Screen)
I dont want to keep it and have a defect and have my warranty run out
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My local computer shop owner, who also repairs phones reckons he can do my htc hd2 screen...dropped it ages ago and got loads of cracks covering 3/4 of the screen....works perfect tho.
Not insured etc, so have to pay...but no way am I gonna pay HTC prices.
He said he has done loads of Iphone screens and has a special heating tool there to take the screen off etc.
couple of questions:
1: if he can succesfully replace iphone screens...will it be almost identical with the htc...or is it completely different and he doesn't know what he's letting himself in for, as he never done a htc hd2 screen b4?
2:got a new screen and digitizer off Ebay for £49.00 delivered and he gonna charge me £25.00 to fit it....if he does it and ****s it up...will he then be liable to fix it or get it fixed?
He's a good guy, knows his stuff...but just realllllyyyyy worried about my lil hd2...it's my pride and joy.
Matt
I just recently purchased a Samsung Galaxy S2 from eBay, the seller stated that the LCD screen was "very dark" and not quite working right. When I received the phone it was far more then "very dark", half of the screen looks as if the LCD is leaking out or has been broken? The digitizer is mint and works and the phone its self is in AMAZING shape. NO scratches or chips or anything. It honestly looks brand new. I even tested the battery for usage and its showing up that this battery IS indeed brand new. Like I said it is mint so there is no possible way this phone was dropped. My first guess was a ROM issue, but I just noticed you can see the screen defect without the phone even being turned on. So what I am thinking is water damage. I read all over online about people having problems with there screens going black, this might also be the case. If it is water damage, does anyone know EXACT locations of indicators on the phone? I looked in the battery compartment and found nothing what so ever. I want to sell this thing today, (just received it in the mail) I need the cash so I was hoping someone would be able to point me in the right direction?? I uploaded photos below, the second one is with the phone turned off, the reflection is from my computer. For reference, it is the Samsung Galaxy SII 19100, with Bell Canada. Thanks in advanced!
I'm no expert but does not look like something you can fix yourself I'm afraid.
Send it back I say.
Sent from my GT-N7000 using XDA App
send it back to whoever sold it
you kinda got scammed there, imho
See Im trying to figure out if the LCD was broken by physical damage or if this has happened before to people, because if its a manufacturing issue I can just send it back to Samsung and they will fix it no problem as long as this was caused on their part. If it WAS broken by the ebay seller, I might be better off buying a new lcd and installing it myself. I only paid $200CAD so it would be worth keeping if all thats wrong is the LCD. But like I said I would rather Samsung do it, lol its free.
Galaxy19000M said:
See Im trying to figure out if the LCD was broken by physical damage or if this has happened before to people, because if its a manufacturing issue I can just send it back to Samsung and they will fix it no problem as long as this was caused on their part. If it WAS broken by the ebay seller, I might be better off buying a new lcd and installing it myself. I only paid $200CAD so it would be worth keeping if all thats wrong is the LCD. But like I said I would rather Samsung do it, lol its free.
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Scratch that, the LCD is almost $200. Not worth buying and fixing. But does anyone know if this could be classified as a manufacturing issue? I can just send it in if it is?
anybody at all?? I just want to confirm that this could be a manufacturing issue, theres no water damage and the screen is not cracked from a drop any ideas would be awesome. I might just try to send it in to Samsung just to see what happens.
I'm absolutely certain this phone has not come into direct contact with water, yet was rejected warranty due to 'water damage'. I received a letter with the following:
"Unit has been assessed as Beyond Economical Repair (BER) due to liquid damage found on main PBA and LCD. Warranty has been rejected. Unit returned with photocopy attached for your reference.
An electronic image has been taken of the damage to your device and can be furnished upon request. This device does not meet warranty criteria and as such any subsequent submitted repairs may attract a handling fee."
Attached were the following images:
[EDIT] I can't post links, instead they are attached below.
First of all, can anyone confirm this is water damage? I assumed they would have attached a picture of the tab that turns pink when in contact with water, but it wasn't included.
If it is water damage, how much would the main PBA and LCD cost individually and what sort of experience would be needed to install these? Any further steps required after they are in the phone, as far as software installation, tweaking settings, etc?
One last thing, the phone was returned in worse condition (cracked housing), than I had sent it in. Do you think they are liable for this damage?
Ryzaar said:
I'm absolutely certain this phone has not come into direct contact with water, yet was rejected warranty due to 'water damage'. I received a letter with the following:
"Unit has been assessed as Beyond Economical Repair (BER) due to liquid damage found on main PBA and LCD. Warranty has been rejected. Unit returned with photocopy attached for your reference.
An electronic image has been taken of the damage to your device and can be furnished upon request. This device does not meet warranty criteria and as such any subsequent submitted repairs may attract a handling fee."
Attached were the following images:
[EDIT] I can't post links, instead they are attached below.
First of all, can anyone confirm this is water damage? I assumed they would have attached a picture of the tab that turns pink when in contact with water, but it wasn't included.
If it is water damage, how much would the main PBA and LCD cost individually and what sort of experience would be needed to install these? Any further steps required after they are in the phone, as far as software installation, tweaking settings, etc?
One last thing, the phone was returned in worse condition (cracked housing), than I had sent it in. Do you think they are liable for this damage?
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Most definitely you should raise hell about the cracked housing. That's about as unprofessional as it gets - imagine taking your car in for engine work and it comes back with the paint scratched. Was this from Samsung proper or a Samsung-authorized third party service center? To me, it would raise issues about their credibility if they can't even manage to disassemble/reassemble a phone without damaging it, and then not mention it.
Sorry I can't help you with your first two questions.
You could get the boards you need from a 'donor' phone with a broken screen & swap them out yourself or pay a local mobile repair shop to do it, you can buy the screens/digitisers online (eBay/Google search). Cost will vary wildly depending on how much someone wants for their busted phone, Samsung do not sell these parts separately (not the boards/at least not 'officially'), and service centres won't even sell you the parts without them performing the labour to replace (If they did, Samsung would go postal).
As to challenging them on the water damage issue, you could pay someone to assess it & give you a report on it if they disagree that it is water damage, but that's going to cost you money (How much, who knows ?).
You could also contact the equivalent of consumer affairs in your country & see if they'll lean on them. And with respect (and I really do mean that), we have your word re: damage to the housing Vs theirs.
It all boils down to their word/opinion Vs yours, and to go down the legal route would be seriously expensive if you lose (not to mention the time/grief involved). Besides, given your phone doesn't even work, the damage to the housing is the least of your problems (A bit of perspective is a beautiful thing).
In all honesty & given the probable expense/time involved getting someone independent to issue a report arguing the point (assuming said person does argue with their assessment that the phone is water damaged), you're probably better off getting the boards you need as above & either fixing it yourself or paying someone to do it. Or getting a new phone.
Edit - In my non professional opinion (I don't fix phones for a living, I'm simply someone who enjoys messing with them, like most people here), based on the pics you've provided, the boards have clearly been exposed to some kind/source of moisture (you can see the corrosion). As to what that is, hard to say & pretty much irrelevant.
True, you have a tough nut to crack.
Notice that all messed up areas suggest that it was all you while using the device, if it did come in contact with water or moist, it was during your watch, regardless on how exactly did that happen.
That being said, you might not have a strong case. Should follow the donor phone spares advice.
Sent from the little guy
gastonw said:
Should follow the donor phone spares advice.
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Bummer, looks like I'll be doing just that!
Thanks for the replies everyone, I'm glad I can at least confirm the damage was water, not a blatant lie to rip me off.
It could be moisture as well....dont facebook while in the sauna!
Sent from the little guy
I recently returned an S3 gt-i9300 to Vodafone as it has died completely.
Vodafone returned it citing 'water damage'. On advice from the vodafone forum, I returned it to Samsung (I was stupid and honest explaining what vodafone had said the problem to be). Samsung have said the same 'water damage', I asked them to send me pictures of the water damage which I have attached to this post...as Samsung had told me that the warranty was void...I took it to a local repair shop who deals in fixing phones (a good one who offers no fix no fee). The repair shop said they saw no evidence of water damage, none of the moisture stips on the pcb have been triggered. I didn't get the phone wet, It was not dropped in water etc so I am now left with a brick of a phone and no idea how to move forward.
Looking at the pictures its easy to say yes water damage but look at the size of the damage? it's mm, my point is that the phone never got soaked etc... even samsung said their stance was that water damage can happen even by moisture in the air or sweat !!... so is it reasonable to refuse to repair a phone that cannot cope with moisture in the air ?
Please could I have some constructive advice ? I am happy to answer questions should you want to know any specific information.
I have wrote a letter to Samsung please see below.
Reference 4138232318 IMEI
Message *As you will see by the notes on your system, you returned a phone to me as it was no longer covered by your warranty due to _quotwater ingress_quot.
I have had the phone looked at by an independent repairer (you did say the warranty was no longer in effect so him opening it up should not affect anything).
Inside the phone all of the moisture strips are intact and not triggered and what you have photographed as evidence of water damage is in fact solder damage not _quotwater ingress_quot. There is no evidence of _quotwater ingress_quot on any other part of the phone. Additionally the _quotwater damage_quot you refer to is not near any point in which water would have been able to get in the phone. The _quotdamage_quot if that is what you can refer to it as is less than 1mm in diameter..... this is not evidence of this phone being submerged or come into contact with any quantity of water.
Your adviser told me that water damage can occur due to humidity or even sweat. I am not willing to accept that this phone cannot tolerate being in a humid environment and I can assure you that given our glorious weather lately and the fact I have not traveled abroad as I don''t have a passport.....How can this happen... unless Samsung are saying that I sweat too much to own an S3 ? I would be very careful how you answer that one.
Presently I am asking to put in a formal complaint which is the purpose of this email and I am requesting that you escalate this as per your procedures set for such circumstances. Failure to do so will result in me instigating procedures with the small claims court / trading standards.
As a satisfactory outcome I expect you to repair the phone, nothing more.
I await your prompt reply.
Nigel Courtney.
To me the pictures shows more of a corrosion on the board itself more than of a water damage. But I don't know... however I think you're better of buying a new phone instead of getting it repaired as repairing it is as costly (sometimes more costly) as to buying a new one.
SignetSphere said:
To me the pictures shows more of a corrosion on the board itself more than of a water damage. But I don't know... however I think you're better of buying a new phone instead of getting it repaired as repairing it is as costly (sometimes more costly) as to buying a new one.
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Agreed. Plus fixing the current issues doesn't mean future issues will be prevented.
Hi thanks for your feedback. I am trying to persuade Samsung that this should be done under warranty (with little success so far)... any tips??. I have already got a replacement - Xperia Z (funny enough water resistant !)
Any advice on how I should approach Samsung on it ?. I know the S III is a bit old hat now but it's a bloody good phone and I am damned if I am going to have to bin it...
Your initial return should be to the vendor .
If you want to use Samsung's limited 24 months warranty then different rules apply .
As you have already written to Samsung not much else you can do .
You are of course at liberty to take the vendor to court .
Not sure how you would fare taking the manufacturer to court as they never sold the goods and the Samsung warranty is not a point of sale warranty but an extra limited warranty .You are essentially saying that the phone is not fit for purpose and has a defect that was there from the start . Again its the vendors responsibility not Samsung's .
Personally i would be taking Trading Standards advice . Small claims court does not cost much and either you lose or you win or the other party does not bother and says have a repair and go away .
So, I sent in my s4 for repair to the repair center in Texas and it seems to have been reviewed. I was told before to send it to them from the Verizon store because I noticed a bubble probably the size of a sesame seed (or smaller) at the top left of the screen. The representative at verizon said that it was most likely a defect in the pixels and to send it in to be looked at. So I did that and sent it in about a week ago and they have put on the repair status Screen / Display / LCD / Touch Panel / LED / LCD Discoloration HPZ31 and they have attached a price of $200 to repair it! I most definitely won't pay this price, if this issue won't cause any long term damage in the future, because it is such a small dot that you can barely see and would not be worth the cost.
I was told that this issue should be covered by the warranty, however because it shouldn't have been caused by physical damage. I have not damaged my phone at all (only accidentally dropped the phone once when it fell out of my pocket on my driveway and the screen wasn't damaged at all or the phone itself.) My phone has always been protected by a case and screen protector btw. So, would there be any way to get this issue repaired without being charged? I haven't called Samsung yet, but plan on calling them tomorrow. Any advice or help will be greatly appreciated and thank you for your time and patience!
If it's that small an issue I don't think I would worry about it imho. Of course now that you know it's there it probably bugs you a bit, lol. Is it worth 200 bucks to stop it from bugging you. Does it interfere with the color display at all, like when the phone is being used is it more visible or is that the only time it is visible. ??