I rooted my X10a to R2BA026 a while back using the main rooting method.
It looks like there's a possibility I may have to get my phone serviced or replaced by Rogers, as my screen has started to display yellow tint along the edges when viewing light/white backgrounds.
If I do end up needing to get it serviced/replaced, I figure it'll likely be best if I return the phone to a Rogers ROM in order to avoid any issues with it being rooted.
How would I go about doing so?
1. Download the flash/unbrick tool:
http://hotfile.com/dl/44983907/9d54b5e/XIOFUB.rar.html
2. Download the decrypted Rogers Rom (R1FA014)
http://hotfile.com/dl/43225669/598add6/a_WWE_R1FA014_DEK.zip.html
Follow the instructions in the Flash/unbrick HowTo file.
About the yellow tint, where exactly are you noticing it? Is it the top where the ear piece is? or the bottom where the keys are? Or the left side or right side?
If you are going to service it with Rogers, can you update the status for us? I'm on Rogers and i THINK i see some yellow tint issues as well.
I resurrected an old thread on the yellow tint on the X10 General forum here: http://forum.xda-developers.com/showthread.php?t=718196.
As I stated there, the yellowing is most noticeable on the bottom of the screen, though I can also see it on the right side of the screen.
Alright.. when you take it in, please update the status for us!
Thanks!
Tri3Dent said:
Alright.. when you take it in, please update the status for us!
Thanks!
Click to expand...
Click to collapse
I might hold off a bit, as the tint is less prominent now than it was a few hours ago. May become more visible as the phone warms up, as I was tethering with Barnacle when I noticed it, and then disabled Barnacle for a while before checking it just now.
If it's anything like my old iPAQ with Rogers last year, once you get an RMA number from Rogers, they send you a new unit, and give you a few weeks to ship the defective unit back. A good process, as you're not without phone for any period of time.
I'll keep you updated either way.
Thanks..
But don't they just ship your phone to repair rather than giving you a new unit?
When I dealt with Rogers Tech on my defective HTC Dream they sent out a refurb of the Dream with a UPS call tag to either take the defective phone (boxed and placed in the shipping bag) to a UPS store or have the UPS come pick it up.
Pretty simple really and you're not without a phone.
urs74 said:
When I dealt with Rogers Tech on my defective HTC Dream they sent out a refurb of the Dream with a UPS call tag to either take the defective phone (boxed and placed in the shipping bag) to a UPS store or have the UPS come pick it up.
Pretty simple really and you're not without a phone.
Click to expand...
Click to collapse
Yeah, that's what they did with my iPAQ when I reported to them that the USB connector had become so loose I could no longer charge the phone.
I have the same issue with my X10. Rogers sent me two replacements but they both had the yellow/white blotches along the bottom of the screen. Looks similar to when you apply pressure to an LCD screen. It's only visible on white backgrounds for the most part. I've just decided to live with it, although it certainly annoys me at times. Not to much else they were willing to do for me at that point.
fredderson said:
I have the same issue with my X10. Rogers sent me two replacements but they both had the yellow/white blotches along the bottom of the screen. Looks similar to when you apply pressure to an LCD screen. It's only visible on white backgrounds for the most part. I've just decided to live with it, although it certainly annoys me at times. Not to much else they were willing to do for me at that point.
Click to expand...
Click to collapse
Sucks, but good to know.
In which case, I'll probably hold out for a bit.
I sent my rooted phone back to rogers and they didn't give me any problems. I asked one of the customer service guys and he said android phones are meant to be open source, so it it's fine if it is rooted. lol.
Good to know.
Just to let you guys know, my friend got a new white X10 from Rogers store a couple days ago. Her X10 already has the new R2BA020 firmware on it so it should be the new batches. The new X10 that she got also have the weird wavy pattern on the bottom or 'tint' issue.
So I am convinced that pretty much all X10 are like that..
or try this method its easier and it works. The flash tool bricked my phone.
http://www.xperiax10.net/forum/firmware-f6/x10i-to-x10a-and-i-think-vice-versa-t716.html
Related
I will be purchasing one soon, but i see alot of problems! Is this just because no one posts "everything is good" and most posts are just going to be "mine broke"?
including, leds/trackball light, broken pixels, screen gap etc
also is there any thing in common between the broken ones? Ex mostly white ones are breaking
and does htc offer a warranty at all?, i found the hero for 580 usd w/ free shipping but no return policy/warranty...this is scaring me!
Should i get white with teflon coating or brown which i sort of like more?
also i plan on rooting the hero, and i want to be clear on if you can put it back to normal after rooting if i have to return to htc.
one last thing, a few posts said "mine died"... is this totally dead? will they be able to see if it was rooted in this case?
Sorry for the long post!
ps, please post color and (maybe model number???) and if its broken or not
xsirhc6x said:
I will be purchasing one soon, but i see alot of problems! Is this just because no one posts "everything is good" and most posts are just going to be "mine broke"?
including, leds/trackball light, broken pixels, screen gap etc
Click to expand...
Click to collapse
Mine is an unlocked HTC-branded brown one. No hardware problems so far (2 weeks).
xsirhc6x said:
also is there any thing in common between the broken ones? Ex mostly white ones are breaking
Click to expand...
Click to collapse
Problems with build-quality (screen gap) seems isolated to some batches of operator-branded phones.
xsirhc6x said:
and does htc offer a warranty at all?, i found the hero for 580 usd w/ free shipping but no return policy/warranty...this is scaring me!
Should i get white with teflon coating or brown which i sort of like more?
Click to expand...
Click to collapse
The brown one also has a rubbery-like surface. Not sure if its teflon, but its definitely not the usual hard&glossy surface that most phones have.
xsirhc6x said:
also i plan on rooting the hero, and i want to be clear on if you can put it back to normal after rooting if i have to return to htc.
Click to expand...
Click to collapse
It shouldn't be a problem. I'd also expect HTC to reload a "known good image" on any returned phone before they run any form of diagnostics test.
thanks very much!
No problems with mine either..going on two weeks, white unlocked from clove.co.uk.
No problem here
all good here... lovin my hero!!!
Mine is still perfectly fine - no issues with build/hardware at all.
personally
before i bought my htc hero
i read reviews
most of them having a go at this n that and forums complaining about broken this n that
personally and through experience
reviews are just dumb they pick out on anything and everything i suppose thats what reviews are for but some of the stuff ive read on hero are really lame
and broken hardware etc comes to one result
people not taking care of the phones ive had me hero for some time theres nothing on it not even a scratch tried scratching the screen and back with a key no marks
its a good robust phone
it wont let you down
shaji007 said:
personally
before i bought my htc hero
i read reviews
most of them having a go at this n that and forums complaining about broken this n that
personally and through experience
reviews are just dumb they pick out on anything and everything i suppose thats what reviews are for but some of the stuff ive read on hero are really lame
and broken hardware etc comes to one result
people not taking care of the phones ive had me hero for some time theres nothing on it not even a scratch tried scratching the screen and back with a key no marks
its a good robust phone
it wont let you down
Click to expand...
Click to collapse
well i just have to point out something. I bought my phone a week ago and till a few days ago, me too i thought that i was a happy hero owner until i read issues about the led thing and checked my phone. I do not know if i have the headphone prob as i never checked it out. What i want to say is that some issues are present and you wont notice them unless u pay attention to them.
Do u want to say that gap issues between the screen and more than 30 ppl complaining about issues with led,trackball and headphones ( probably more but some of us do not know it yet) are due to the fact that we dont take care of our phones????
I'm gonna jump right in, and just say. i've had my hero for 2 weeks and loving it.
This is my first android phone, so I took a little getting used to, think the missus is getting fed up with me checking forums and stuff. But all in all I am extremly happy with my Hero.
I use it everyday for:
E-mail
Facebook
Calls
Messages
USB Modem
Surfing
RSS
Podcasts
Performs better than my Ipod Touch ever did, and I almost never have to hook it up to the laptop... Loving IT!
so far mine works fine (1 week). the gap is a problem with some branded phones but mine (T-Mobile Germany "2G Touch") has no gap. the problems with the headphones and LED seem to be software related, since there is a workaround to manually activate the headphone again.
oh and BTW I <3 Hero. best phone i ever had.
got 2 on first release from orange (graphite), 6 weeks ago, 1 for me and 1 for me gf.
no screen gap issues, no dead pixels on arrival, but i had one appear after 2 weeks, right down bottom right of phone, extremely small and never notice it at all unless im on dead pixel detect.
gfs phone hasnt any dead pixels as of yet.
not a single other problem like leds or headphones.
2 totally happy customers here.
Totally happy with mine, no hardware problems so far.
Best phone I've ever had especially with how much I
Like to mess with stuff.
I was happy only one day. If I use longer (about 10 min) my Hero screen starts flashing. If I make reset, everything is ok for some period. I hope it's not serious problem.
I had the LED issue for a while, but just updated to the new rom, and they are back, so this could be a software, not hardware issue
Oh, and love love love the phone
I have read many posts saying that the new ROM update will fix LED and Headphone jack issues.
I just bought a phone on eBay myself, haven't had the chance to play around with it too much since I need to change my plan beforehand, but I have turned it on and look around and everything is fine. It is a White Unlocked one. I must say, the Teflon coating is like nothing I've ever felt before on a phone, it just makes it feel like a million bucks!
But besides the color, which is up to you, I would say get the phone! There is always a 1 year manufacturer warranty, even if the seller doesn't offer you one of their own.
An official HTC update will be coming out VERY soon if you don't like the idea of loading up a custom ROM (although it is highly recommended as there are added quirks such as root access).
im currently having issues with my panel. checking out multiple threads i finally come to a conclusion... my screen is giving out. there is a certain area where if pressed, i hear the screen creek a bit and i feel it dip in. im assuming this is the cause of my touch screen not responding in certain areas, because its not grounded all the way around. my dilemma is this:
1) its not that bad, so i could just use it till it gets worse
2) get a replacement for my phone
my issue with 2 is that im gonna get a refurbished phone.... ive always had issues with refurbs. i used to work for verizon and once people got a refurb, it was over. they couldnt get a working phone at all after that. a little help or insight on other possible options would be very helpful. thanks in advance guys!
th3_g00b said:
im currently having issues with my panel. checking out multiple threads i finally come to a conclusion... my screen is giving out. there is a certain area where if pressed, i hear the screen creek a bit and i feel it dip in. im assuming this is the cause of my touch screen not responding in certain areas, because its not grounded all the way around. my dilemma is this:
1) its not that bad, so i could just use it till it gets worse
2) get a replacement for my phone
my issue with 2 is that im gonna get a refurbished phone.... ive always had issues with refurbs. i used to work for verizon and once people got a refurb, it was over. they couldnt get a working phone at all after that. a little help or insight on other possible options would be very helpful. thanks in advance guys!
Click to expand...
Click to collapse
If you decide to keep your phone, you can either have a cell phone shop fix it for you. You are looking around $100 - $140.
If you decide to fix it yourself, a screen kit goes online for around $30 - $50. That and if you've ever worked on a pc(preferably laptops), then this will just be like working on a smaller version. There are how to guides online as well as youtube videos.
Also, I heard from another member who's having their phone replaced that Verizon/Asurion are out of stock on Thunderbolts and will issue a comperable model(probably a charge or revolution).
voxigenboy said:
If you decide to keep your phone, you can either have a cell phone shop fix it for you. You are looking around $100 - $140.
If you decide to fix it yourself, a screen kit goes online for around $30 - $50. That and if you've ever worked on a pc(preferably laptops), then this will just be like working on a smaller version. There are how to guides online as well as youtube videos.
Also, I heard from another member who's having their phone replaced that Verizon/Asurion are out of stock on Thunderbolts and will issue a comperable model(probably a charge or revolution).
Click to expand...
Click to collapse
thanks for the input...id rather just fix it myself or get it fixed at a shop...
NO WAY would i EVER touch a REVO or a Charge... bleh!
when i used to have sprint, they said they did screen replacements. anyone know if verizon service centers do the same?
Hi All,
I just bought the Photon 4G day before night and am loving it
But I realized that camera is showing a black patch on the screen... Its there in the file even when i take snaps as well as record videos Its set there permanently (same spot). Its somewhat translucent.
Please can anyone help me out fixing it cause its disappointing me somewhat
I have attached few images to let you guys know how it looks..
Oh and I think I dont need to point out the location of this ****. Its at the same spot in all the three images. In the second pic below the androids right leg...
P.S. Tried resetting the phone to factory setting, tried removing the battery.. No warranty for the phone. Bought it from Ebay India. Its the USA Sprint phone..
If cleaning does not help guess you will need a new one.
Sent from my MB855 using xda premium
rbeavers said:
If cleaning does not help guess you will need a new one.
Sent from my MB855 using xda premium
Click to expand...
Click to collapse
I did try cleaning it. The glass is absolutely flawless. So the main sensor / chip is defective i guess. I came across people facing, if not the same, but similar issues with their Android phones. I am not sure.
I hope I see someone who could manage to fix it or I'm totally out of luck. Have to live with that ass forever lol. Hope it doesnt expand any more!!!
you already stated you cleaned it ,so I will not beat that dead horse. If I were a betting man (I'm not really) I would say you have one of two issues.
1. (and I hope its not this) that phone was dropped and something broke or cracked internally.
2. Someone took it apart and lint or dust got between the lenses. Good Luck.
Althought #1 is possible, everyone I know with high end Smartphone treats them like 2 month old babies!
dsims7_2000 said:
you already stated you cleaned it ,so I will not beat that dead horse. If I were a betting man (I'm not really) I would say you have one of two issues.
1. (and I hope its not this) that phone was dropped and something broke or cracked internally.
2. Someone took it apart and lint or dust got between the lenses. Good Luck.
Althought #1 is possible, everyone I know with high end Smartphone treats them like 2 month old babies!
Click to expand...
Click to collapse
I dont think it has fallen... Its absolutely without any scratches or anything anywhere.. ANd the mark looks like a tiny butterfly! lol which is kinda transparent. I tried manually makin some marks on the camera lens with a blue marker pen, but that doesnt look the same at all. it just brings a blue hue (ink color) on the image. You cant see it as a mark (spot like in this case)..
And I'd like to mention one more thing. This thing, when I zoom it to the next level, it moves to the left and when I zoom it even more, it gets off the screen! (outside)Funny!
And about the dust thing, I really doubt..
Looks like dust on the sensor cant do ne thing unless u dismantle the whole camera module.
androiderb89 said:
And I'd like to mention one more thing. This thing, when I zoom it to the next level, it moves to the left and when I zoom it even more, it gets off the screen! (outside)Funny!
Click to expand...
Click to collapse
Strange I must say. We have Digital Zoom, not Optical. Is your phone Rooted with stock ROM?
Have you tried shaking it to see if the spot will move ??
farookh said:
Looks like dust on the sensor cant do ne thing unless u dismantle the whole camera module.
Click to expand...
Click to collapse
I agree with farookh. If this were an SLR, I would say dust on the sensor and give you pointers on how to clean it. Since the sensor is internal here, you probably need to return it and get a new one versus voiding any warranty by trying it yourself.
mypenguin said:
Since the sensor is internal here, you probably need to return it and get a new one versus voiding any warranty by trying it yourself.
Click to expand...
Click to collapse
Read his original post last sentence. No warranty, he got it from E-Bay in India.
OK. Let me tell a trick as former sprint store manager. I just used this to replace my epic so I know it still works.
If you have to phone active on your account call technical support about the phone. Tell them you are calling because a Rep at the store instructed you to call and do a "advanced exchange" on your device. Tell tech support that the store couldn't fix it and didn't have a replacement phone for you. Say they wouldn't exchange for new device and gave u a hard time. It is important to sound like your very unhappy. If they mention insurance, say your phone didn't qualify because the phone suffered no damage, it is a manufacturer defect as told to you by the repair Rep.
They may attempt to ask you what store u went to. Cut them off and say sir, I am not dealing with store again. U going in circles and feel everyone is spinning u and don't want to replace phone.
They will process advanced exchange and you swap phones through mail. They will send new one and you ship back old one.
Sent from my MB855 using xda premium
farookh said:
Looks like dust on the sensor cant do ne thing unless u dismantle the whole camera module.
Click to expand...
Click to collapse
If its dust and we only have digital zoom, shouldn't the spot still remain even after zooming? why does it move outwards
And I noticed 1 more thing yesterday... When I focus the camera (specifically that point!!) towards the sun, the spot just dissolves in the light and is not visible... Same is the case when I point it towards some very bright source.
dsims7_2000 said:
Strange I must say. We have Digital Zoom, not Optical. Is your phone Rooted with stock ROM?
Click to expand...
Click to collapse
Its stock ROM. I tried using a couple of camera apps, but still no luck. The spot appears on all. Do these apps use the same module used by the Default camera App? If yes, is there a way to reinstall the module.
rbeavers said:
Have you tried shaking it to see if the spot will move ??
Click to expand...
Click to collapse
Lol yeah, I did try doing it. Tried tapping it hard with my nail as well, still the exact same position.
miahdog said:
OK. Let me tell a trick as former sprint store manager. I just used this to replace my epic so I know it still works.
If you have to phone active on your account call technical support about the phone. Tell them you are calling because a Rep at the store instructed you to call and do a "advanced exchange" on your device. Tell tech support that the store couldn't fix it and didn't have a replacement phone for you. Say they wouldn't exchange for new device and gave u a hard time. It is important to sound like your very unhappy. If they mention insurance, say your phone didn't qualify because the phone suffered no damage, it is a manufacturer defect as told to you by the repair Rep.
They may attempt to ask you what store u went to. Cut them off and say sir, I am not dealing with store again. U going in circles and feel everyone is spinning u and don't want to replace phone.
They will process advanced exchange and you swap phones through mail. They will send new one and you ship back old one.
Sent from my MB855 using xda premium
Click to expand...
Click to collapse
So you recommend me calling Motorola India customer service and do the same?
And I'm starting to love this forum slowly cause of you guys!
miahdog said:
OK. Let me tell a trick as former sprint store manager. I just used this to replace my epic so I know it still works.
If you have to phone active on your account call technical support about the phone. Tell them you are calling because a Rep at the store instructed you to call and do a "advanced exchange" on your device. Tell tech support that the store couldn't fix it and didn't have a replacement phone for you. Say they wouldn't exchange for new device and gave u a hard time. It is important to sound like your very unhappy. If they mention insurance, say your phone didn't qualify because the phone suffered no damage, it is a manufacturer defect as told to you by the repair Rep.
They may attempt to ask you what store u went to. Cut them off and say sir, I am not dealing with store again. U going in circles and feel everyone is spinning u and don't want to replace phone.
They will process advanced exchange and you swap phones through mail. They will send new one and you ship back old one.
Sent from my MB855 using xda premium
Click to expand...
Click to collapse
Motorola India told me that they cant help me as this phone hasnt released here. They have no hardware and software support. They want me to co-ordinate with Motorola USA.
And when I lookup my phone's IMEI on motorola, I see that it is under warranty till Oct 2012...
Do you think I can get a replacement being here in India. I have the box, the manual and the handset.
I would snail mail moto and get a RMA or something in writing.
Sent from my MB855 using xda premium
First of all excuse me if this thread annoys you, or irritates you. I have problems with galaxy s2. Yes it's a plural. Purchased it on contract with 3 UK on the 29 November, 2Weeks after I noticed the black blotches, got into forums search and realised I have the yellow tint too. But freaky what bothered me was the black spot like a fingerprint size, and linear patterns, the blotch was too big, so I went for exchange, unlucky the customer service girl and boy couldn't help me, pretty lame telling me that only the employee which did the contract would help, anyway I wasn't sure about the 28 days return policy, because is not stated anteater and I left. But calling the customer support on phone I found out that I could change, so did that yesterday, didn't felt to odd exfoliating them to go in the dark room etc, because the player was ok and trusted me, oh and of course said that I am the first....right...took the phone tried it asap it had less blotches more like lines,definitely better. Tested the yellow tint was there, more, after reboot it got less not a deal breaker anyway. But here we are, 2 more problems, blue tint on tilting the phone which I didn't had with the firate one, I can actually see too much coating there in some low light conditions, creating a rainbow kinda thing, since I know that my other one wasn't like this is a deal breaker. And added to that pink spot that I didn't have. White galaxy made by Samsung and battery in China. Didn't update firmware yet to 2.3.5. The problem is the seller told me that I ran out if my 28 days and if I encounter other problems they should send it with warranty. How does those 28 days count? Because I started from 29 so today should be the 28 day inclusive. I want to exchange it again, I can't think that I can get worse than this. What do you think?
....ok so it looks like I bite the bullet, no exchange for me, don't know if I could find a perfect one anyway. So I have two options, selling it and then buying another one from the new users market, but what about the warranty? And sending it to warranty....which will take long..and I don't know if it will change something. Did somebody out here send his phone to service for, blue tint, pink camera spot? Never mind the blotches and yellow tint, they will be always there
Ashan85 said:
....ok so it looks like I bite the bullet, no exchange for me, don't know if I could find a perfect one anyway. So I have two options, selling it and then buying another one from the new users market, but what about the warranty? And sending it to warranty....which will take long..and I don't know if it will change something. Did somebody out here send his phone to service for, blue tint, pink camera spot? Never mind the blotches and yellow tint, they will be always there
Click to expand...
Click to collapse
warranty mate, they could help you :/
Depends upon what country purchased in .
twelve months warranty by the retailer with the warranty from Samsung covering the first two years .
Most retailers only allow 28 days for return that is their policy not the law .
You are essentially claimed that there are a number of faults that makes your phone not fit for purpose .
You can try arguing the point with them or have the phone sent for repair or they may exchange for a reconditioned unit .
An update to 2.3.5 or 2.3.6 may fix some of your problems .
jje
I bought mine from O2 Germany and had the same problems like you. Brighter and darker spots and a yellowish left side.
I had it exchanged and got the same phone with another display. It got better but was still not perfect. I had it exchanged yet another time and got a perfect one after 3 weeks of waiting.
May I ask you where your phone comes from? You can see it under your battery. It's printed on your phone there.
Sent from my GT-I9100 using XDA App
Thanks for answers, yes I have 24 months warranty from Samsung but in UK 3 has it's own service centre. I am very pessimistic because I have to leave the phone in store, after that it will be collected by the service techs , and I won't be sure that they see the problem, diagnosis. The phone is from UK , network 3 mobile. I think they have a pretty ugly batch, my first and this one have made by Samsung under the battery so....? I hate that Samsung hides the country of manufacturing. the employee who changed my phone told me I was the first one, I said to him that I am pretty sure I am not the only one, said to him something about India, where more phones had this problem, and he was Indian too, he said that Indian people are picky, they search the problems. I am not picky, first saw that blotches while using data tragic app, and after a movie, after 2 Weeks. Yellow tint? Saw it after googling, blue tint, on my second because my first didn't have it, camera? on first didn't notice, but looking back I don't think I took pictures of a plain paper or white wall, still I think it didn't have this. Updated via phone to 2.3.5. The yellow tint became darker red and moved from left to right, now I have only a quarter of the right part ok, it is ok. It is like a yoyo when you find another problem the previous one seems acceptable. But pinkish on camera? I've seen that on a 2003 Nokia 7900 with led display. I think in Samsung world super smiled plus means unique amoled plus. Will try to make a decision about it. Sure I want it, I can't think of any other phone that is better than this, I like alienation xl and nexus but I never tried them.
Ashan85 said:
Thanks for answers, yes I have 24 months warranty from Samsung but in UK 3 has it's own service centre.
You have the choice of going direct to Samsung .
I hate that Samsung hides the country of manufacturing.
Why its under the battery and no difference in manufacturing quality .
jje
Click to expand...
Click to collapse
So you advice me to go straight to Samsung? Is it better? Under the battery and on case is written made by samsung
JJEgan said:
Why its under the battery and no difference in manufacturing quality .
jje
Click to expand...
Click to collapse
Well I don't know if the situation has changed, but when I bought mine, it was known that the Viatnamese versions had low quality displays. I had one.
Sent from my GT-I9100 using XDA App
That one I wouldn't know, but is possible, either China or Vietnam. I am cross, that pink stain appears even outside wile focusing on the gravel . This is unacceptable. Why can't they do a proper phone? Samsung thinks only about money
Hey guys,
I've had this one since release and had to do sober the phone warranty exchange due to degrading battery
I have a skid mark on thebottom right coroner. Yes, it's on top of the corner just smoothed it out or rounded it a bit. I was wondering if this will get a $690 fee imposed.
It's also S-Off.
Against company policy, instead of giving me silver like my current phone she asked which one I wanted and i said black.
Would they impose a fee for this, if so can I get it overturned?
I was thinking I would RUU it and I'd be fine.
Anyone who's been thorough this or heard of it let me know. Thanks.
Sent from my HTC One using xda app-developers app
Irish Enigma said:
Hey guys,
I've had this one since release and had to do sober the phone warranty exchange due to degrading battery
I have a skid mark on thebottom right coroner. Yes, it's on top of the corner just smoothed it out or rounded it a bit. I was wondering if this will get a $690 fee imposed.
It's also S-Off.
Against company policy, instead of giving me silver like my current phone she asked which one I wanted and i said black.
Would they impose a fee for this, if so can I get it overturned?
I was thinking I would RUU it and I'd be fine.
Anyone who's been thorough this or heard of it let me know. Thanks.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Not sure about the skid mark on the bottom corner but my original black one had issues with freezing randomly so when I called for an exchange they had none in stock so they shipped me a silver one. This was over 3 months ago and they haven't charged me anything even though the color change is against company policy but as long as they initiate it you shouldn't have an issue. However not sure what they will say about the skid mark and say that is physical damage.
I replaced mine for a bad speaker. They asked if any cosmetic damage, mine had none at the time except a small scratch on the power button/IR window. I know they are inspected when returned, but have no idea how picky they will be or how good that "inspection" really is. Probably depends on the inspector you get that day. :fingers-crossed:
Question: Mine is rooted, running a leaked ATT ROM and when you boot it, the red warning pops up from HTC. Would that be an issue for a warranty replacement? How would I rectify that?
Relock the bootloader and flash it with an RUU and you'll be fine.
Is there a guide anywhere for doing so?
fastboot oem lock, run RUU from HTC, done. A lot of people get it wrong, you are not "flashing' a RUU, the RUU is a "Rom Update Utility" stand alone package.
Just an FYI. If your doing a warranty exchange and they transfer to the warranty dept. They will make you download an apk for you to install. This apk let's them look at your system. It first freaked me out cause I was on a full convert GPe. But they didn't say anything about it and went ahead with the exchange. Still a little bit unnerving when they say "please download the apk with the link I'm sending. This will allow me to take a look at your system except for videos or pictures"
Xstop said:
Just an FYI. If your doing a warranty exchange and they transfer to the warranty dept. They will make you download an apk for you to install. This apk let's them look at your system. It first freaked me out cause I was on a full convert GPe. But they didn't say anything about it and went ahead with the exchange. Still a little bit unnerving when they say "please download the apk with the link I'm sending. This will allow me to take a look at your system except for videos or pictures"
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Would you still have that apk? I'm curious about this I work for att and this is the first I have heard about this
From my One while peeking in your window
CheesyNutz said:
Would you still have that apk? I'm curious about this I work for att and this is the first I have heard about this
From my One while peeking in your window
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Unfortunately, I don't. A factory reset was the last thing they make you do after they look at your system. But now know it wasn't necessary, so if anyone else goes through this process please don't factory reset. I am also curious about this apk. Sorry Cheesy
Xstop said:
Unfortunately, I don't. A factory reset was the last thing they make you do after they look at your system. But now know it wasn't necessary, so if anyone else goes through this process please don't factory reset. I am also curious about this apk. Sorry Cheesy
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no worries im going to go in to the store and do some research .... snooping see what that apk really has under the hood
CheesyNutz said:
no worries im going to go in to the store and do some research .... snooping see what that apk really has under the hood
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Please keep us informed with any info
Finally was able get the Att remote apk. G/f confirmed that the rep knew she was running a custom ROM. If your still interested, I'll post the apk after I get out of this meeting.
edit: don't know what it's good for, but pm me if you would like it.
Warranty Replacement Woes
I called up the warranty department to get my phone replaced, due to the camera. They did the same ninja snoop APK file (which I still have) but I was smart and put the bootloader/firmware back to out of box state, so I wasn't worried. Weird, though. I don't know what they wanted by doing that.
Anyway, I got the replacement unit in 2 days, which was nice. The warranty department said I won't be able to tell the difference between a new phone and a "Certified reconditioned" phone. PSSH...
The screen of the replacement model wasn't as bright and had a yellowish cast to it, compared to my other phone, which I was not happy with. The top speaker also crackled when you play any sound through it. I called them back and they are now sending me yet another one. It's nice that they are trying, but I'm not going to trade one problem for another.
The one they did send out to me had a night/day difference with the camera though. I held both of them up to take a picture of my Christmas tree. Side by side, the screen of my old one was purple and the new one was nice.
I just wish I can get this whole thing sorted out
mjwitt2 said:
Anyway, I got the replacement unit in 2 days, which was nice. The warranty department said I won't be able to tell the difference between a new phone and a "Certified reconditioned" phone. PSSH...
The screen of the replacement model wasn't as bright and had a yellowish cast to it, compared to my other phone, which I was not happy with. The top speaker also crackled when you play any sound through it. I called them back and they are now sending me yet another one. It's nice that they are trying, but I'm not going to trade one problem for another.
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I had a similar experience at my local Device Support Center location. The "like-new" refurbished phone they wanted to give me had chips and dents in one corner of the bumper/aluminum bezel, over a dozen swirled scratches in the screen, and two very deep scratches in the screen that clearly made it to the digitizer. The polyurethane bumper was also really greasy and worn out. It was conveniently the only one they had in stock. Now that I think about it, I'm pretty offended that they tried to pawn it off on me.
ericiidx said:
I had a similar experience at my local Device Support Center location. The "like-new" refurbished phone they wanted to give me had chips and dents in one corner of the bumper/aluminum bezel, over a dozen swirled scratches in the screen, and two very deep scratches in the screen that clearly made it to the digitizer. The polyurethane bumper was also really greasy and worn out. It was conveniently the only one they had in stock. Now that I think about it, I'm pretty offended that they tried to pawn it off on me.
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Oh man...Yeah, nothing like that with this one. I mean, cosmetically, the replacement was better than mine!! I had a GAP-GATE phone, but just dealt with it because whatever. The screen and the audio would have bothered me more than a defective camera.
Got replacement no. 2 from FedEx...it's worse than my current model! Third time is the charm, I hope. Their standards suck! I seriously put the three phones side by side on full brightness and each display was seriously a different color. Wtf...my original has a blue cast to it, replacement 1 was yellow, and replacement 2 was purple.
Sent from my HTC One using xda premium
Sorry to hear that. There's a thread somewhere in the HTC One subforum (non-AT&T forum) that talks about the three different screens used in the phone based on its manufacture plant; it sounds like you've had a go at all three.
I too am now having a replacement One shipped to me via AT&T. I'm praying it shows up problem-free, but after the ridiculousness of the Device Support Center trying to give me a replacement that looked as if it fell off the roof of a moving car, I'm not holding my breath.
Oh! They had me run the "snoop APK" as well... except it kept crashing on my One. I'm not sure if I should suspect the fact that I was running the official GPe RUU upgraded OTA to 4.4 or not. Thankfully, the guy I was talking to was a nice guy, and after 4 or 5 attempts to run the APK without crashing, he went ahead and pushed the warranty claim anyway.
I wouldn't recommend anyone else trying to use this "excuse" though, since he could tell I was legitimately trying to launch the app each time. It would just crash during authentication, after he had made a connection to my device.
Xstop said:
Finally was able get the Att remote apk. G/f confirmed that the rep knew she was running a custom ROM. If your still interested, I'll post the apk after I get out of this meeting.
edit: don't know what it's good for, but pm me if you would like it.
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Click to collapse
yes send me the link please i have run in to some roadblocks asking about it lol
https://www.dropbox.com/s/uof83quskbbjpvu/ATTRemoteSupportOne.apk
Here you go.
Sent from my HTC One using xda premium
---------- Post added at 11:56 PM ---------- Previous post was at 11:55 PM ----------
You mean they wouldn't just send it to you?
Sent from my HTC One using xda premium