First of all excuse me if this thread annoys you, or irritates you. I have problems with galaxy s2. Yes it's a plural. Purchased it on contract with 3 UK on the 29 November, 2Weeks after I noticed the black blotches, got into forums search and realised I have the yellow tint too. But freaky what bothered me was the black spot like a fingerprint size, and linear patterns, the blotch was too big, so I went for exchange, unlucky the customer service girl and boy couldn't help me, pretty lame telling me that only the employee which did the contract would help, anyway I wasn't sure about the 28 days return policy, because is not stated anteater and I left. But calling the customer support on phone I found out that I could change, so did that yesterday, didn't felt to odd exfoliating them to go in the dark room etc, because the player was ok and trusted me, oh and of course said that I am the first....right...took the phone tried it asap it had less blotches more like lines,definitely better. Tested the yellow tint was there, more, after reboot it got less not a deal breaker anyway. But here we are, 2 more problems, blue tint on tilting the phone which I didn't had with the firate one, I can actually see too much coating there in some low light conditions, creating a rainbow kinda thing, since I know that my other one wasn't like this is a deal breaker. And added to that pink spot that I didn't have. White galaxy made by Samsung and battery in China. Didn't update firmware yet to 2.3.5. The problem is the seller told me that I ran out if my 28 days and if I encounter other problems they should send it with warranty. How does those 28 days count? Because I started from 29 so today should be the 28 day inclusive. I want to exchange it again, I can't think that I can get worse than this. What do you think?
....ok so it looks like I bite the bullet, no exchange for me, don't know if I could find a perfect one anyway. So I have two options, selling it and then buying another one from the new users market, but what about the warranty? And sending it to warranty....which will take long..and I don't know if it will change something. Did somebody out here send his phone to service for, blue tint, pink camera spot? Never mind the blotches and yellow tint, they will be always there
Ashan85 said:
....ok so it looks like I bite the bullet, no exchange for me, don't know if I could find a perfect one anyway. So I have two options, selling it and then buying another one from the new users market, but what about the warranty? And sending it to warranty....which will take long..and I don't know if it will change something. Did somebody out here send his phone to service for, blue tint, pink camera spot? Never mind the blotches and yellow tint, they will be always there
Click to expand...
Click to collapse
warranty mate, they could help you :/
Depends upon what country purchased in .
twelve months warranty by the retailer with the warranty from Samsung covering the first two years .
Most retailers only allow 28 days for return that is their policy not the law .
You are essentially claimed that there are a number of faults that makes your phone not fit for purpose .
You can try arguing the point with them or have the phone sent for repair or they may exchange for a reconditioned unit .
An update to 2.3.5 or 2.3.6 may fix some of your problems .
jje
I bought mine from O2 Germany and had the same problems like you. Brighter and darker spots and a yellowish left side.
I had it exchanged and got the same phone with another display. It got better but was still not perfect. I had it exchanged yet another time and got a perfect one after 3 weeks of waiting.
May I ask you where your phone comes from? You can see it under your battery. It's printed on your phone there.
Sent from my GT-I9100 using XDA App
Thanks for answers, yes I have 24 months warranty from Samsung but in UK 3 has it's own service centre. I am very pessimistic because I have to leave the phone in store, after that it will be collected by the service techs , and I won't be sure that they see the problem, diagnosis. The phone is from UK , network 3 mobile. I think they have a pretty ugly batch, my first and this one have made by Samsung under the battery so....? I hate that Samsung hides the country of manufacturing. the employee who changed my phone told me I was the first one, I said to him that I am pretty sure I am not the only one, said to him something about India, where more phones had this problem, and he was Indian too, he said that Indian people are picky, they search the problems. I am not picky, first saw that blotches while using data tragic app, and after a movie, after 2 Weeks. Yellow tint? Saw it after googling, blue tint, on my second because my first didn't have it, camera? on first didn't notice, but looking back I don't think I took pictures of a plain paper or white wall, still I think it didn't have this. Updated via phone to 2.3.5. The yellow tint became darker red and moved from left to right, now I have only a quarter of the right part ok, it is ok. It is like a yoyo when you find another problem the previous one seems acceptable. But pinkish on camera? I've seen that on a 2003 Nokia 7900 with led display. I think in Samsung world super smiled plus means unique amoled plus. Will try to make a decision about it. Sure I want it, I can't think of any other phone that is better than this, I like alienation xl and nexus but I never tried them.
Ashan85 said:
Thanks for answers, yes I have 24 months warranty from Samsung but in UK 3 has it's own service centre.
You have the choice of going direct to Samsung .
I hate that Samsung hides the country of manufacturing.
Why its under the battery and no difference in manufacturing quality .
jje
Click to expand...
Click to collapse
So you advice me to go straight to Samsung? Is it better? Under the battery and on case is written made by samsung
JJEgan said:
Why its under the battery and no difference in manufacturing quality .
jje
Click to expand...
Click to collapse
Well I don't know if the situation has changed, but when I bought mine, it was known that the Viatnamese versions had low quality displays. I had one.
Sent from my GT-I9100 using XDA App
That one I wouldn't know, but is possible, either China or Vietnam. I am cross, that pink stain appears even outside wile focusing on the gravel . This is unacceptable. Why can't they do a proper phone? Samsung thinks only about money
Related
I will be purchasing one soon, but i see alot of problems! Is this just because no one posts "everything is good" and most posts are just going to be "mine broke"?
including, leds/trackball light, broken pixels, screen gap etc
also is there any thing in common between the broken ones? Ex mostly white ones are breaking
and does htc offer a warranty at all?, i found the hero for 580 usd w/ free shipping but no return policy/warranty...this is scaring me!
Should i get white with teflon coating or brown which i sort of like more?
also i plan on rooting the hero, and i want to be clear on if you can put it back to normal after rooting if i have to return to htc.
one last thing, a few posts said "mine died"... is this totally dead? will they be able to see if it was rooted in this case?
Sorry for the long post!
ps, please post color and (maybe model number???) and if its broken or not
xsirhc6x said:
I will be purchasing one soon, but i see alot of problems! Is this just because no one posts "everything is good" and most posts are just going to be "mine broke"?
including, leds/trackball light, broken pixels, screen gap etc
Click to expand...
Click to collapse
Mine is an unlocked HTC-branded brown one. No hardware problems so far (2 weeks).
xsirhc6x said:
also is there any thing in common between the broken ones? Ex mostly white ones are breaking
Click to expand...
Click to collapse
Problems with build-quality (screen gap) seems isolated to some batches of operator-branded phones.
xsirhc6x said:
and does htc offer a warranty at all?, i found the hero for 580 usd w/ free shipping but no return policy/warranty...this is scaring me!
Should i get white with teflon coating or brown which i sort of like more?
Click to expand...
Click to collapse
The brown one also has a rubbery-like surface. Not sure if its teflon, but its definitely not the usual hard&glossy surface that most phones have.
xsirhc6x said:
also i plan on rooting the hero, and i want to be clear on if you can put it back to normal after rooting if i have to return to htc.
Click to expand...
Click to collapse
It shouldn't be a problem. I'd also expect HTC to reload a "known good image" on any returned phone before they run any form of diagnostics test.
thanks very much!
No problems with mine either..going on two weeks, white unlocked from clove.co.uk.
No problem here
all good here... lovin my hero!!!
Mine is still perfectly fine - no issues with build/hardware at all.
personally
before i bought my htc hero
i read reviews
most of them having a go at this n that and forums complaining about broken this n that
personally and through experience
reviews are just dumb they pick out on anything and everything i suppose thats what reviews are for but some of the stuff ive read on hero are really lame
and broken hardware etc comes to one result
people not taking care of the phones ive had me hero for some time theres nothing on it not even a scratch tried scratching the screen and back with a key no marks
its a good robust phone
it wont let you down
shaji007 said:
personally
before i bought my htc hero
i read reviews
most of them having a go at this n that and forums complaining about broken this n that
personally and through experience
reviews are just dumb they pick out on anything and everything i suppose thats what reviews are for but some of the stuff ive read on hero are really lame
and broken hardware etc comes to one result
people not taking care of the phones ive had me hero for some time theres nothing on it not even a scratch tried scratching the screen and back with a key no marks
its a good robust phone
it wont let you down
Click to expand...
Click to collapse
well i just have to point out something. I bought my phone a week ago and till a few days ago, me too i thought that i was a happy hero owner until i read issues about the led thing and checked my phone. I do not know if i have the headphone prob as i never checked it out. What i want to say is that some issues are present and you wont notice them unless u pay attention to them.
Do u want to say that gap issues between the screen and more than 30 ppl complaining about issues with led,trackball and headphones ( probably more but some of us do not know it yet) are due to the fact that we dont take care of our phones????
I'm gonna jump right in, and just say. i've had my hero for 2 weeks and loving it.
This is my first android phone, so I took a little getting used to, think the missus is getting fed up with me checking forums and stuff. But all in all I am extremly happy with my Hero.
I use it everyday for:
E-mail
Facebook
Calls
Messages
USB Modem
Surfing
RSS
Podcasts
Performs better than my Ipod Touch ever did, and I almost never have to hook it up to the laptop... Loving IT!
so far mine works fine (1 week). the gap is a problem with some branded phones but mine (T-Mobile Germany "2G Touch") has no gap. the problems with the headphones and LED seem to be software related, since there is a workaround to manually activate the headphone again.
oh and BTW I <3 Hero. best phone i ever had.
got 2 on first release from orange (graphite), 6 weeks ago, 1 for me and 1 for me gf.
no screen gap issues, no dead pixels on arrival, but i had one appear after 2 weeks, right down bottom right of phone, extremely small and never notice it at all unless im on dead pixel detect.
gfs phone hasnt any dead pixels as of yet.
not a single other problem like leds or headphones.
2 totally happy customers here.
Totally happy with mine, no hardware problems so far.
Best phone I've ever had especially with how much I
Like to mess with stuff.
I was happy only one day. If I use longer (about 10 min) my Hero screen starts flashing. If I make reset, everything is ok for some period. I hope it's not serious problem.
I had the LED issue for a while, but just updated to the new rom, and they are back, so this could be a software, not hardware issue
Oh, and love love love the phone
I have read many posts saying that the new ROM update will fix LED and Headphone jack issues.
I just bought a phone on eBay myself, haven't had the chance to play around with it too much since I need to change my plan beforehand, but I have turned it on and look around and everything is fine. It is a White Unlocked one. I must say, the Teflon coating is like nothing I've ever felt before on a phone, it just makes it feel like a million bucks!
But besides the color, which is up to you, I would say get the phone! There is always a 1 year manufacturer warranty, even if the seller doesn't offer you one of their own.
An official HTC update will be coming out VERY soon if you don't like the idea of loading up a custom ROM (although it is highly recommended as there are added quirks such as root access).
I rooted my X10a to R2BA026 a while back using the main rooting method.
It looks like there's a possibility I may have to get my phone serviced or replaced by Rogers, as my screen has started to display yellow tint along the edges when viewing light/white backgrounds.
If I do end up needing to get it serviced/replaced, I figure it'll likely be best if I return the phone to a Rogers ROM in order to avoid any issues with it being rooted.
How would I go about doing so?
1. Download the flash/unbrick tool:
http://hotfile.com/dl/44983907/9d54b5e/XIOFUB.rar.html
2. Download the decrypted Rogers Rom (R1FA014)
http://hotfile.com/dl/43225669/598add6/a_WWE_R1FA014_DEK.zip.html
Follow the instructions in the Flash/unbrick HowTo file.
About the yellow tint, where exactly are you noticing it? Is it the top where the ear piece is? or the bottom where the keys are? Or the left side or right side?
If you are going to service it with Rogers, can you update the status for us? I'm on Rogers and i THINK i see some yellow tint issues as well.
I resurrected an old thread on the yellow tint on the X10 General forum here: http://forum.xda-developers.com/showthread.php?t=718196.
As I stated there, the yellowing is most noticeable on the bottom of the screen, though I can also see it on the right side of the screen.
Alright.. when you take it in, please update the status for us!
Thanks!
Tri3Dent said:
Alright.. when you take it in, please update the status for us!
Thanks!
Click to expand...
Click to collapse
I might hold off a bit, as the tint is less prominent now than it was a few hours ago. May become more visible as the phone warms up, as I was tethering with Barnacle when I noticed it, and then disabled Barnacle for a while before checking it just now.
If it's anything like my old iPAQ with Rogers last year, once you get an RMA number from Rogers, they send you a new unit, and give you a few weeks to ship the defective unit back. A good process, as you're not without phone for any period of time.
I'll keep you updated either way.
Thanks..
But don't they just ship your phone to repair rather than giving you a new unit?
When I dealt with Rogers Tech on my defective HTC Dream they sent out a refurb of the Dream with a UPS call tag to either take the defective phone (boxed and placed in the shipping bag) to a UPS store or have the UPS come pick it up.
Pretty simple really and you're not without a phone.
urs74 said:
When I dealt with Rogers Tech on my defective HTC Dream they sent out a refurb of the Dream with a UPS call tag to either take the defective phone (boxed and placed in the shipping bag) to a UPS store or have the UPS come pick it up.
Pretty simple really and you're not without a phone.
Click to expand...
Click to collapse
Yeah, that's what they did with my iPAQ when I reported to them that the USB connector had become so loose I could no longer charge the phone.
I have the same issue with my X10. Rogers sent me two replacements but they both had the yellow/white blotches along the bottom of the screen. Looks similar to when you apply pressure to an LCD screen. It's only visible on white backgrounds for the most part. I've just decided to live with it, although it certainly annoys me at times. Not to much else they were willing to do for me at that point.
fredderson said:
I have the same issue with my X10. Rogers sent me two replacements but they both had the yellow/white blotches along the bottom of the screen. Looks similar to when you apply pressure to an LCD screen. It's only visible on white backgrounds for the most part. I've just decided to live with it, although it certainly annoys me at times. Not to much else they were willing to do for me at that point.
Click to expand...
Click to collapse
Sucks, but good to know.
In which case, I'll probably hold out for a bit.
I sent my rooted phone back to rogers and they didn't give me any problems. I asked one of the customer service guys and he said android phones are meant to be open source, so it it's fine if it is rooted. lol.
Good to know.
Just to let you guys know, my friend got a new white X10 from Rogers store a couple days ago. Her X10 already has the new R2BA020 firmware on it so it should be the new batches. The new X10 that she got also have the weird wavy pattern on the bottom or 'tint' issue.
So I am convinced that pretty much all X10 are like that..
or try this method its easier and it works. The flash tool bricked my phone.
http://www.xperiax10.net/forum/firmware-f6/x10i-to-x10a-and-i-think-vice-versa-t716.html
has anyone contacted sony service center regarding the tint issue?
if yes please reply
i hav got the yellow tint and my retailer has agreed to replace it for another phone!!
please continue talking about this issue in this thread if u are from india
I have the same issue with mine, i have a yellowish frame around the whole screen..
I contacted Sony Italy twice via email and in two weeks they still haven't replied! Getting a bit upset about this, ignoring me isn't gonna make me or the problem go away
I dont have tint but white colour does seem a bit yellowish specially in the bottom half part of the screen. I think it's the screen guard causing such view but tomo m going to sony centre and compare it with other phones and check if its ok or no...
shoz_on4u said:
I dont have tint but white colour does seem a bit yellowish specially in the bottom half part of the screen. I think it's the screen guard causing such view but tomo m going to sony centre and compare it with other phones and check if its ok or no...
Click to expand...
Click to collapse
Sounds very much like the yellow tint alot of users have complained about, with many pointing out a yellowish tint at the bottom of display.
Let me refer you to threads already made about the issue, no need to make a thread for every country when it's widespread and when there's already threads confirming it, and what to do about it.
http://forum.xda-developers.com/showthread.php?t=1543640 (issue in general)
http://forum.xda-developers.com/showthread.php?t=1585226 (countries with issue)
enjoy!
shmoejoe said:
Let me refer you to threads already made about the issue, no need to make a thread for every country when it's widespread and when there's already threads confirming it, and what to do about it.
http://forum.xda-developers.com/showthread.php?t=1543640 (issue in general)
http://forum.xda-developers.com/showthread.php?t=1585226 (countries with issue)
enjoy!
Click to expand...
Click to collapse
i made this thread for india because its just newly launched here and service centre guys here in india are too harsh and they never admit the mistake of the company!
so it will be easy for we people of india too check back fast on any updates!!
sagr_ved said:
i made this thread for india because its just newly launched here and service centre guys here in india are too harsh and they never admit the mistake of the company!
so it will be easy for we people of india too check back fast on any updates!!
Click to expand...
Click to collapse
By the way when did this problem arise?? i mean in how many days of usage?
SonyXperiaS said:
By the way when did this problem arise?? i mean in how many days of usage?
Click to expand...
Click to collapse
just used it for around half day
that too not heavy use!
just 3 to 4 phone calls and i just got a hint that there is a patch above the home button and then i used the phone for about half an hour and it became dark!
sagr_ved said:
just used it for around half day
that too not heavy use!
just 3 to 4 phone calls and i just got a hint that there is a patch above the home button and then i used the phone for about half an hour and it became dark!
Click to expand...
Click to collapse
hmm.. that pretty quick, what did the customer service people say?
SonyXperiaS said:
hmm.. that pretty quick, what did the customer service people say?
Click to expand...
Click to collapse
i did not go to service center
i went to the retailer from whom i bought the phone and he promised me a new handset then and there
but i looked at the imei number series of all the phones he had and they all were identical to mine so i requested him to order another piece today!
and he agreed!
this is widespread
its not only a new issue in india
there are like 5 threads already abouth this issue
you will get responses on the Screen Issue thread
good luck
FYI
over 90% of the devices dont have a very clear white at the bottom
sagr_ved said:
i did not go to service center
i went to the retailer from whom i bought the phone and he promised me a new handset then and there
but i looked at the imei number series of all the phones he had and they all were identical to mine so i requested him to order another piece today!
and he agreed!
Click to expand...
Click to collapse
Well good luck with your new handset, hope it resolves the problem...and dont forget to check the build version too.
Hey guys, has anyone experienced issues with spots on the screen? Mine has developed 4 or 5 small spots on the screen, noticeable on white screens. The spots are super bright, almost like the back light in those spots is just at 100 all the time and are oh I'd say probably 2mm in diameter each. My unit is unlocked, I need to hear from someone at Asus on this if possible, this unit has already been back once for wifi/bt issues.
Sent from my Galaxy Nexus using xda premium
Mine has those developed those too, after a toddler sat on it.
Mine has it... no toddler. In fact I use a case. Kinda sucky
Sent from my DROID RAZR using xda premium
Yes, I have. A few bright on the left and right a few less bright.
It sucks!
Could this be a reason (would they accept this?) to exchange prime even though he is rooted.
Gr. Walter
Its generally called mura. If younare not unlocked they will RMA for this. I'm unlocked and they won't do anything for me. Good luck!
I have one on my screen, it has been there since I got my tablet but I didn't want RMA the device for that since it hasn't grown yet and it is fairly small. Plus I don't want to RMA and end up having more issues.
You know that kind of thing, where they won't RMA something which is clearly not caused by anything to do with unlocking or rooting really annoys me. I defended this tablet for a long time, but I've gotten sick of it and honestly I can't bring myself to ever buy anything Asus again, this one product speaks volumes about them as a company.
Hopefully I can sell this thing and get a real tablet which I actually enjoy using. The wifi is still weak, the colors on my screen are washed out, I have the blobs and just to add insult to injury the IO problems which make this thing run like $hit. My Galaxy Nexus with dual core and 1GHz stock speed runs better than my quad core ov to 1.6. Figure that out
Sent from my Galaxy Nexus using xda premium
Gersonian said:
Its generally called mura. If younare not unlocked they will RMA for this. I'm unlocked and they won't do anything for me. Good luck!
Click to expand...
Click to collapse
You are incorrect. I am unlocked and have a ROM on my TF201 and I sent it in due to mura in 3 spots on my screen. They replaced my screen and I/O board and it is on way back to me now. And let me say it was a 2 week process, and I was left in the dark as their site shows no history of my RMA. Yesterday I got the email stating what was replaced and that it has been shipped back to me.
I simply said in the letter you must include with RMA that support and effort ASUS has put into this product is unacceptable and I want mine fixed to 100% perfect state. So I put a sticky note on the screen pointing to affected areas and that was it.
I have no idea why you just assume being unlocked means the end of help from ASUS, many users here are unlocked and had successful RMA cases.
And just for all you who will try to say I am wrong here is proof:
(BTW: It has androwook 2.1 ROM on it)
If you were not given a quote,then your unit was repaired under warranty. It looks like we replaced your LCD screen due to the dead pixels on the screen. And we also replaced your I/O Board for you touch pad. You will have a 90 day manufactures warranty on the parts that have been replaced.
Thank you for your patience!
Jolene L.
Click to expand...
Click to collapse
Honestly I haven't really had an bad experience with asus in the past I had a few DOA motherboards from them that were replaced and I was also able to get a replacement chip for one of my motherboards when a bios flash failed.
I also really don't RMA anything unless it is completely broke, for the reason that it may come back worse or with the same problem with a message saying nothing wrong, and I wouldn't be able to use my device during the time it is being "repaired". If the problem isn't critical then I don't want to waste my time doing something when the outcome may become worse.
I have had worse experiences with Microsoft and so has my co-workers, my boss has sent in his Gears of War xbox back to microsoft 5 times because they can't seem to get it working right. And with all the time it has been taking he might as well just bought another xbox the first time he sent it in. He has had a long history of microsoft not properly fixing his xbox when they red ring or the wireless controller chip fails.
Although I am also annoyed the the galaxy nexus out performs the prime, I just got the phone a few weeks ago and everything just works like it should. If every android device preformed as advertised then that would really help out androids image and if they also updated in a timely manner.
Hello!
Can somebody please check if they can also find green pixels on a black background with 100% brightness set up and no lighting in the room? You can use LCD-Test pro or other similar apps to get a fullscreen black background.
I'd like to return my phone for good, because I think I'm played for a fool. They said they replaced the display in service, and apparently they did because with the last display i could see at least 100 green pixels. Now they're like 6 or 7, but still, I suppose there shouldn't be any...
Just checked I have no green pixels on solid black in lcd test pro.
Tablechair said:
Just checked I have no green pixels on solid black in lcd test pro.
Click to expand...
Click to collapse
Thank you so much for checking.
Checked as well, no green pixels. Maybe they just "repaired" your LCD with a tool like LCD Test Pro? (Sorry if this is completely wrong, I'm a noob )
Was bit scared and checked mine too. found perfect with no such issue. its crystal clear in pitch black dark. also checked some screen tests in hidden menu. damn, why did I do it? lolz:silly:
Your is straight way hardware issue. Go get it replaced if in warranty.
And also complain here at LG Support Romania http://www.lg.com/ro/suport. Always kick asses from top-side. Sorry but I dont know how prompt the LG Support is at Romania.
EDIT: Not only 5/6 green dots, but there should not be any.
If they dont replace it or you are not heard... well what we can do?
I remember few years back, In India, a motorcycle owner was disappointed by company support about genuine fault in his new mobike, what did he do? He called news media and gave public hanging (symbolic death sentence) to his bike in public place, in front of hundreds of people and media. And ashamed company immediately gave him a new bike with apologies. ha ha ha. Well I dont know this can be done with phone. Or can we?
Odp: Black background - green pixels
Just to enhance the previous investigation:mine also, no green pixels
Wysłane z mojego LG-P760
cmahendra said:
Was bit scared and checked mine too. found perfect with no such issue. its crystal clear in pitch black dark. also checked some screen tests in hidden menu. damn, why did I do it? lolz:silly:
Your is straight way hardware issue. Go get it replaced if in warranty.
And also complain here at LG Support Romania http://www.lg.com/ro/suport. Always kick asses from top-side. Sorry but I dont know how prompt the LG Support is at Romania.
EDIT: Not only 5/6 green dots, but there should not be any.
If they dont replace it or you are not heard... well what we can do?
I remember few years back, In India, a motorcycle owner was disappointed by company support about genuine fault in his new mobike, what did he do? He called news media and gave public hanging (symbolic death sentence) to his bike in public place, in front of hundreds of people and media. And ashamed company immediately gave him a new bike with apologies. ha ha ha. Well I dont know this can be done with phone. Or can we?
Click to expand...
Click to collapse
I am a customer of Vodafone Romania for 10 years, but I bought this phone from Orange Romania because Vodafone didn't have it in their store. So, I sent the phone to Orange Service (three times), which apparently are far from being professionals. The guys from LG were very kind and told me they could fix it in an instant in their service, but in that case I would have had to pay for the shipping. Finnaly I gave up, I don't want anymore a new phone for the time being. I ended up hating a superb phone because of some jackasses.