Hello!
Can somebody please check if they can also find green pixels on a black background with 100% brightness set up and no lighting in the room? You can use LCD-Test pro or other similar apps to get a fullscreen black background.
I'd like to return my phone for good, because I think I'm played for a fool. They said they replaced the display in service, and apparently they did because with the last display i could see at least 100 green pixels. Now they're like 6 or 7, but still, I suppose there shouldn't be any...
Just checked I have no green pixels on solid black in lcd test pro.
Tablechair said:
Just checked I have no green pixels on solid black in lcd test pro.
Click to expand...
Click to collapse
Thank you so much for checking.
Checked as well, no green pixels. Maybe they just "repaired" your LCD with a tool like LCD Test Pro? (Sorry if this is completely wrong, I'm a noob )
Was bit scared and checked mine too. found perfect with no such issue. its crystal clear in pitch black dark. also checked some screen tests in hidden menu. damn, why did I do it? lolz:silly:
Your is straight way hardware issue. Go get it replaced if in warranty.
And also complain here at LG Support Romania http://www.lg.com/ro/suport. Always kick asses from top-side. Sorry but I dont know how prompt the LG Support is at Romania.
EDIT: Not only 5/6 green dots, but there should not be any.
If they dont replace it or you are not heard... well what we can do?
I remember few years back, In India, a motorcycle owner was disappointed by company support about genuine fault in his new mobike, what did he do? He called news media and gave public hanging (symbolic death sentence) to his bike in public place, in front of hundreds of people and media. And ashamed company immediately gave him a new bike with apologies. ha ha ha. Well I dont know this can be done with phone. Or can we?
Odp: Black background - green pixels
Just to enhance the previous investigation:mine also, no green pixels
Wysłane z mojego LG-P760
cmahendra said:
Was bit scared and checked mine too. found perfect with no such issue. its crystal clear in pitch black dark. also checked some screen tests in hidden menu. damn, why did I do it? lolz:silly:
Your is straight way hardware issue. Go get it replaced if in warranty.
And also complain here at LG Support Romania http://www.lg.com/ro/suport. Always kick asses from top-side. Sorry but I dont know how prompt the LG Support is at Romania.
EDIT: Not only 5/6 green dots, but there should not be any.
If they dont replace it or you are not heard... well what we can do?
I remember few years back, In India, a motorcycle owner was disappointed by company support about genuine fault in his new mobike, what did he do? He called news media and gave public hanging (symbolic death sentence) to his bike in public place, in front of hundreds of people and media. And ashamed company immediately gave him a new bike with apologies. ha ha ha. Well I dont know this can be done with phone. Or can we?
Click to expand...
Click to collapse
I am a customer of Vodafone Romania for 10 years, but I bought this phone from Orange Romania because Vodafone didn't have it in their store. So, I sent the phone to Orange Service (three times), which apparently are far from being professionals. The guys from LG were very kind and told me they could fix it in an instant in their service, but in that case I would have had to pay for the shipping. Finnaly I gave up, I don't want anymore a new phone for the time being. I ended up hating a superb phone because of some jackasses.
Related
I will be purchasing one soon, but i see alot of problems! Is this just because no one posts "everything is good" and most posts are just going to be "mine broke"?
including, leds/trackball light, broken pixels, screen gap etc
also is there any thing in common between the broken ones? Ex mostly white ones are breaking
and does htc offer a warranty at all?, i found the hero for 580 usd w/ free shipping but no return policy/warranty...this is scaring me!
Should i get white with teflon coating or brown which i sort of like more?
also i plan on rooting the hero, and i want to be clear on if you can put it back to normal after rooting if i have to return to htc.
one last thing, a few posts said "mine died"... is this totally dead? will they be able to see if it was rooted in this case?
Sorry for the long post!
ps, please post color and (maybe model number???) and if its broken or not
xsirhc6x said:
I will be purchasing one soon, but i see alot of problems! Is this just because no one posts "everything is good" and most posts are just going to be "mine broke"?
including, leds/trackball light, broken pixels, screen gap etc
Click to expand...
Click to collapse
Mine is an unlocked HTC-branded brown one. No hardware problems so far (2 weeks).
xsirhc6x said:
also is there any thing in common between the broken ones? Ex mostly white ones are breaking
Click to expand...
Click to collapse
Problems with build-quality (screen gap) seems isolated to some batches of operator-branded phones.
xsirhc6x said:
and does htc offer a warranty at all?, i found the hero for 580 usd w/ free shipping but no return policy/warranty...this is scaring me!
Should i get white with teflon coating or brown which i sort of like more?
Click to expand...
Click to collapse
The brown one also has a rubbery-like surface. Not sure if its teflon, but its definitely not the usual hard&glossy surface that most phones have.
xsirhc6x said:
also i plan on rooting the hero, and i want to be clear on if you can put it back to normal after rooting if i have to return to htc.
Click to expand...
Click to collapse
It shouldn't be a problem. I'd also expect HTC to reload a "known good image" on any returned phone before they run any form of diagnostics test.
thanks very much!
No problems with mine either..going on two weeks, white unlocked from clove.co.uk.
No problem here
all good here... lovin my hero!!!
Mine is still perfectly fine - no issues with build/hardware at all.
personally
before i bought my htc hero
i read reviews
most of them having a go at this n that and forums complaining about broken this n that
personally and through experience
reviews are just dumb they pick out on anything and everything i suppose thats what reviews are for but some of the stuff ive read on hero are really lame
and broken hardware etc comes to one result
people not taking care of the phones ive had me hero for some time theres nothing on it not even a scratch tried scratching the screen and back with a key no marks
its a good robust phone
it wont let you down
shaji007 said:
personally
before i bought my htc hero
i read reviews
most of them having a go at this n that and forums complaining about broken this n that
personally and through experience
reviews are just dumb they pick out on anything and everything i suppose thats what reviews are for but some of the stuff ive read on hero are really lame
and broken hardware etc comes to one result
people not taking care of the phones ive had me hero for some time theres nothing on it not even a scratch tried scratching the screen and back with a key no marks
its a good robust phone
it wont let you down
Click to expand...
Click to collapse
well i just have to point out something. I bought my phone a week ago and till a few days ago, me too i thought that i was a happy hero owner until i read issues about the led thing and checked my phone. I do not know if i have the headphone prob as i never checked it out. What i want to say is that some issues are present and you wont notice them unless u pay attention to them.
Do u want to say that gap issues between the screen and more than 30 ppl complaining about issues with led,trackball and headphones ( probably more but some of us do not know it yet) are due to the fact that we dont take care of our phones????
I'm gonna jump right in, and just say. i've had my hero for 2 weeks and loving it.
This is my first android phone, so I took a little getting used to, think the missus is getting fed up with me checking forums and stuff. But all in all I am extremly happy with my Hero.
I use it everyday for:
E-mail
Facebook
Calls
Messages
USB Modem
Surfing
RSS
Podcasts
Performs better than my Ipod Touch ever did, and I almost never have to hook it up to the laptop... Loving IT!
so far mine works fine (1 week). the gap is a problem with some branded phones but mine (T-Mobile Germany "2G Touch") has no gap. the problems with the headphones and LED seem to be software related, since there is a workaround to manually activate the headphone again.
oh and BTW I <3 Hero. best phone i ever had.
got 2 on first release from orange (graphite), 6 weeks ago, 1 for me and 1 for me gf.
no screen gap issues, no dead pixels on arrival, but i had one appear after 2 weeks, right down bottom right of phone, extremely small and never notice it at all unless im on dead pixel detect.
gfs phone hasnt any dead pixels as of yet.
not a single other problem like leds or headphones.
2 totally happy customers here.
Totally happy with mine, no hardware problems so far.
Best phone I've ever had especially with how much I
Like to mess with stuff.
I was happy only one day. If I use longer (about 10 min) my Hero screen starts flashing. If I make reset, everything is ok for some period. I hope it's not serious problem.
I had the LED issue for a while, but just updated to the new rom, and they are back, so this could be a software, not hardware issue
Oh, and love love love the phone
I have read many posts saying that the new ROM update will fix LED and Headphone jack issues.
I just bought a phone on eBay myself, haven't had the chance to play around with it too much since I need to change my plan beforehand, but I have turned it on and look around and everything is fine. It is a White Unlocked one. I must say, the Teflon coating is like nothing I've ever felt before on a phone, it just makes it feel like a million bucks!
But besides the color, which is up to you, I would say get the phone! There is always a 1 year manufacturer warranty, even if the seller doesn't offer you one of their own.
An official HTC update will be coming out VERY soon if you don't like the idea of loading up a custom ROM (although it is highly recommended as there are added quirks such as root access).
I rooted my X10a to R2BA026 a while back using the main rooting method.
It looks like there's a possibility I may have to get my phone serviced or replaced by Rogers, as my screen has started to display yellow tint along the edges when viewing light/white backgrounds.
If I do end up needing to get it serviced/replaced, I figure it'll likely be best if I return the phone to a Rogers ROM in order to avoid any issues with it being rooted.
How would I go about doing so?
1. Download the flash/unbrick tool:
http://hotfile.com/dl/44983907/9d54b5e/XIOFUB.rar.html
2. Download the decrypted Rogers Rom (R1FA014)
http://hotfile.com/dl/43225669/598add6/a_WWE_R1FA014_DEK.zip.html
Follow the instructions in the Flash/unbrick HowTo file.
About the yellow tint, where exactly are you noticing it? Is it the top where the ear piece is? or the bottom where the keys are? Or the left side or right side?
If you are going to service it with Rogers, can you update the status for us? I'm on Rogers and i THINK i see some yellow tint issues as well.
I resurrected an old thread on the yellow tint on the X10 General forum here: http://forum.xda-developers.com/showthread.php?t=718196.
As I stated there, the yellowing is most noticeable on the bottom of the screen, though I can also see it on the right side of the screen.
Alright.. when you take it in, please update the status for us!
Thanks!
Tri3Dent said:
Alright.. when you take it in, please update the status for us!
Thanks!
Click to expand...
Click to collapse
I might hold off a bit, as the tint is less prominent now than it was a few hours ago. May become more visible as the phone warms up, as I was tethering with Barnacle when I noticed it, and then disabled Barnacle for a while before checking it just now.
If it's anything like my old iPAQ with Rogers last year, once you get an RMA number from Rogers, they send you a new unit, and give you a few weeks to ship the defective unit back. A good process, as you're not without phone for any period of time.
I'll keep you updated either way.
Thanks..
But don't they just ship your phone to repair rather than giving you a new unit?
When I dealt with Rogers Tech on my defective HTC Dream they sent out a refurb of the Dream with a UPS call tag to either take the defective phone (boxed and placed in the shipping bag) to a UPS store or have the UPS come pick it up.
Pretty simple really and you're not without a phone.
urs74 said:
When I dealt with Rogers Tech on my defective HTC Dream they sent out a refurb of the Dream with a UPS call tag to either take the defective phone (boxed and placed in the shipping bag) to a UPS store or have the UPS come pick it up.
Pretty simple really and you're not without a phone.
Click to expand...
Click to collapse
Yeah, that's what they did with my iPAQ when I reported to them that the USB connector had become so loose I could no longer charge the phone.
I have the same issue with my X10. Rogers sent me two replacements but they both had the yellow/white blotches along the bottom of the screen. Looks similar to when you apply pressure to an LCD screen. It's only visible on white backgrounds for the most part. I've just decided to live with it, although it certainly annoys me at times. Not to much else they were willing to do for me at that point.
fredderson said:
I have the same issue with my X10. Rogers sent me two replacements but they both had the yellow/white blotches along the bottom of the screen. Looks similar to when you apply pressure to an LCD screen. It's only visible on white backgrounds for the most part. I've just decided to live with it, although it certainly annoys me at times. Not to much else they were willing to do for me at that point.
Click to expand...
Click to collapse
Sucks, but good to know.
In which case, I'll probably hold out for a bit.
I sent my rooted phone back to rogers and they didn't give me any problems. I asked one of the customer service guys and he said android phones are meant to be open source, so it it's fine if it is rooted. lol.
Good to know.
Just to let you guys know, my friend got a new white X10 from Rogers store a couple days ago. Her X10 already has the new R2BA020 firmware on it so it should be the new batches. The new X10 that she got also have the weird wavy pattern on the bottom or 'tint' issue.
So I am convinced that pretty much all X10 are like that..
or try this method its easier and it works. The flash tool bricked my phone.
http://www.xperiax10.net/forum/firmware-f6/x10i-to-x10a-and-i-think-vice-versa-t716.html
I've gotten tests to check my pc monitors so I googled to find something for an Android phone (Rezound will be my first) and came up with several options, a few apps and some methods without using an app.
Apps I found were:
Dead Pixel Test
Dead Pixel Tester
Dead Pixel Detect
Any recommendations on these or other methods?
Antutu Tester. You can text pixels, battery and touch points I believe.
Ask Xoxigenboy, he actually has a dead pixel and can probably verify which ones work.
AtLemacks said:
Ask Voxigenboy, he actually has a dead pixel and can probably verify which ones work.
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Click to collapse
on my screen the dead pixel is red. you can't realky see it during the day, but at night it stands out when the background is dark(if you have a dark wallpaper, watching a video)
I'm currently waiting outside a Verizon store for them to open & hopefully they'll be able to see it.
but basically, an easy way to check is to set a really dark background(preferbly just black), set the display to auto & wait till you are somewhere with low light. any red dots and its exchange time.
Did they do the exchange there for you? I've never been able to swap a device right at the store, they always overnight it, so I just call now lol.
Thanks everyone... I'm anxiously awaiting my phone to check it all out.
AtLemacks said:
Did they do the exchange there for you? I've never been able to swap a device right at the store, they always overnight it, so I just call now lol.
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Click to collapse
they told me that since it was purchased elsewhere(best buy mobile) that id have to go there for the exchange.... which I figured, just hoped they'd do it there at verizon. although, since best buy allows an exchange within 30 days I think I am going to hold on to this one a bit longer(then will exchange on like day 29 or 30).
You are probably better off not fighting holiday shoppers anyways, lol.
AtLemacks said:
You are probably better off not fighting holiday shoppers anyways, lol.
Click to expand...
Click to collapse
Verizon chick rep told me there were like 5 accidents by the mall today LOL. I shoulda hit on her cause she had huge tits, but I was more interested in my phone LOL. Then some blonde customer was next to me and shes was like omigawd what are you getting. I just looked at her and stared with a blank expression on my face. Considering she was also buying the Rezound which was in my hand.. DERP!
I just met my girlfriend of 8 months parents today (She/they are from Boston). I took them to Granite City for dinner and I didn't think how idiotic of an idea it was until I started driving that direction. I avoid the Mishawaka commercial area like the ****ing plague and I remembered why 45 minutes into my 9 mile drive.
nice. topic went from dead pixels to holiday traffic.
------------------------------------------------------------
"hey billy can you help me install this radiator?"...
5 minutes later...
"billy... did i ever tell you you have the most beautiful blue eyes"...
w00t
zetsumeikuro said:
Verizon chick rep told me there were like 5 accidents by the mall today LOL. I shoulda hit on her cause she had huge tits, but I was more interested in my phone LOL. Then some blonde customer was next to me and shes was like omigawd what are you getting. I just looked at her and stared with a blank expression on my face. Considering she was also buying the Rezound which was in my hand.. DERP!
Click to expand...
Click to collapse
Don't need an app to see that you have more than your share of dead pixels.
First of all excuse me if this thread annoys you, or irritates you. I have problems with galaxy s2. Yes it's a plural. Purchased it on contract with 3 UK on the 29 November, 2Weeks after I noticed the black blotches, got into forums search and realised I have the yellow tint too. But freaky what bothered me was the black spot like a fingerprint size, and linear patterns, the blotch was too big, so I went for exchange, unlucky the customer service girl and boy couldn't help me, pretty lame telling me that only the employee which did the contract would help, anyway I wasn't sure about the 28 days return policy, because is not stated anteater and I left. But calling the customer support on phone I found out that I could change, so did that yesterday, didn't felt to odd exfoliating them to go in the dark room etc, because the player was ok and trusted me, oh and of course said that I am the first....right...took the phone tried it asap it had less blotches more like lines,definitely better. Tested the yellow tint was there, more, after reboot it got less not a deal breaker anyway. But here we are, 2 more problems, blue tint on tilting the phone which I didn't had with the firate one, I can actually see too much coating there in some low light conditions, creating a rainbow kinda thing, since I know that my other one wasn't like this is a deal breaker. And added to that pink spot that I didn't have. White galaxy made by Samsung and battery in China. Didn't update firmware yet to 2.3.5. The problem is the seller told me that I ran out if my 28 days and if I encounter other problems they should send it with warranty. How does those 28 days count? Because I started from 29 so today should be the 28 day inclusive. I want to exchange it again, I can't think that I can get worse than this. What do you think?
....ok so it looks like I bite the bullet, no exchange for me, don't know if I could find a perfect one anyway. So I have two options, selling it and then buying another one from the new users market, but what about the warranty? And sending it to warranty....which will take long..and I don't know if it will change something. Did somebody out here send his phone to service for, blue tint, pink camera spot? Never mind the blotches and yellow tint, they will be always there
Ashan85 said:
....ok so it looks like I bite the bullet, no exchange for me, don't know if I could find a perfect one anyway. So I have two options, selling it and then buying another one from the new users market, but what about the warranty? And sending it to warranty....which will take long..and I don't know if it will change something. Did somebody out here send his phone to service for, blue tint, pink camera spot? Never mind the blotches and yellow tint, they will be always there
Click to expand...
Click to collapse
warranty mate, they could help you :/
Depends upon what country purchased in .
twelve months warranty by the retailer with the warranty from Samsung covering the first two years .
Most retailers only allow 28 days for return that is their policy not the law .
You are essentially claimed that there are a number of faults that makes your phone not fit for purpose .
You can try arguing the point with them or have the phone sent for repair or they may exchange for a reconditioned unit .
An update to 2.3.5 or 2.3.6 may fix some of your problems .
jje
I bought mine from O2 Germany and had the same problems like you. Brighter and darker spots and a yellowish left side.
I had it exchanged and got the same phone with another display. It got better but was still not perfect. I had it exchanged yet another time and got a perfect one after 3 weeks of waiting.
May I ask you where your phone comes from? You can see it under your battery. It's printed on your phone there.
Sent from my GT-I9100 using XDA App
Thanks for answers, yes I have 24 months warranty from Samsung but in UK 3 has it's own service centre. I am very pessimistic because I have to leave the phone in store, after that it will be collected by the service techs , and I won't be sure that they see the problem, diagnosis. The phone is from UK , network 3 mobile. I think they have a pretty ugly batch, my first and this one have made by Samsung under the battery so....? I hate that Samsung hides the country of manufacturing. the employee who changed my phone told me I was the first one, I said to him that I am pretty sure I am not the only one, said to him something about India, where more phones had this problem, and he was Indian too, he said that Indian people are picky, they search the problems. I am not picky, first saw that blotches while using data tragic app, and after a movie, after 2 Weeks. Yellow tint? Saw it after googling, blue tint, on my second because my first didn't have it, camera? on first didn't notice, but looking back I don't think I took pictures of a plain paper or white wall, still I think it didn't have this. Updated via phone to 2.3.5. The yellow tint became darker red and moved from left to right, now I have only a quarter of the right part ok, it is ok. It is like a yoyo when you find another problem the previous one seems acceptable. But pinkish on camera? I've seen that on a 2003 Nokia 7900 with led display. I think in Samsung world super smiled plus means unique amoled plus. Will try to make a decision about it. Sure I want it, I can't think of any other phone that is better than this, I like alienation xl and nexus but I never tried them.
Ashan85 said:
Thanks for answers, yes I have 24 months warranty from Samsung but in UK 3 has it's own service centre.
You have the choice of going direct to Samsung .
I hate that Samsung hides the country of manufacturing.
Why its under the battery and no difference in manufacturing quality .
jje
Click to expand...
Click to collapse
So you advice me to go straight to Samsung? Is it better? Under the battery and on case is written made by samsung
JJEgan said:
Why its under the battery and no difference in manufacturing quality .
jje
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Click to collapse
Well I don't know if the situation has changed, but when I bought mine, it was known that the Viatnamese versions had low quality displays. I had one.
Sent from my GT-I9100 using XDA App
That one I wouldn't know, but is possible, either China or Vietnam. I am cross, that pink stain appears even outside wile focusing on the gravel . This is unacceptable. Why can't they do a proper phone? Samsung thinks only about money
...They are so small that is almost impossible to see them but if I crank the brightness up to 100% I see small green dots(they must be stuck). Also I get a weird behavior when trying to put the blue stock wallpaper i get a pink bright spot next to the apps button. Will update with pictures. There a lot more but right now the other camera I have is my wife iPhone 6s. Dang LG! I love this phone, its everything I've ever wanted but your QC is BS. My warranty is out so am stock with this for 6 more months before the jump thing with Tmo.
Check first before buying this device
I had it too and returned it
mr turtle droid said:
I had it too and returned it
Click to expand...
Click to collapse
But my warranty is out(English is not my primary language)... Apart from the obvious light bleed issues the dead pixels are driving me crazy, I counted more than 12...
You should have exchanged it when you first bought it. LG should warranty replace this so I don't see why you say it's out.
Made me look.......was worried for a few minutes. Get TMO or LG to replace. I've seen posts where LG is trying to do well for unusual quality issues.
jbraft said:
Made me look.......was worried for a few minutes. Get TMO or LG to replace. I've seen posts where LG is trying to do well for unusual quality issues.
Click to expand...
Click to collapse
Talk to Tmo people they are going to replace it, I don't want an RMA though...I've had others LG phones in the past and those came with dead pixels too(verizon's spectrum 2, G2, Optimus 2X)...Its a quality control issue...wont recomend to anyone...also you wont see it unless the brightness its all the way to 100% and you need to look very very close to the screen, a magnifier should help too.
Did that. That many phones of yours had issues? You must have insulted the great pixel peeper fairy.... Hope you your replacement is good.
jbraft said:
You must have insulted the great pixel peeper fairy....
Click to expand...
Click to collapse
I think that theory is spot on!
jbraft said:
Made me look.......was worried for a few minutes. Get TMO or LG to replace. I've seen posts where LG is trying to do well for unusual quality issues.
Click to expand...
Click to collapse
T-Mo sent me a new device, this one have dead pixels too...guys, check your devices with the brightness at 100% in a dark room and if you can use a magnifying glass because i think its a model issue...will try to update with pictures