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I'd like to sell my HD2 running Android. However I cannot get it to reset the gmail account that I entered on it. These are things I've tried just so you know I'm not being lazy. Also please be gentle if this is not in the right area. Its a windows based hd2 running android so the correct section was a little confusing. Also I didn't flash it and of course the person that did isn't around compounding the issue. I need to maintain the flash but if I can't I can't .
1. data reset, several times
2. deleting the account ( I get an error saying, " This account is required by some applications. You can only remove it by resetting the phone to factory defaults blah blah blah").
3. Going in and clearing "google apps" which doesn't exist.
I appreciate any help.
save all apps and data with titanium backup, move apps to sd card. and do a factory reset. sounds like you have a bug. and it needs a reflash or something...
first, turn on wifi. then reboot your phone with wifi on. try to delete account now.
not sure about how it works on a hd2 running android but you can not the main gmail account when android is loaded.
I would recommend booting into recovery mode ( not sure how you would do that in a hd2 ) and doing a factory resst from there.
Only solution is to delete all android related programs off of sd card and reflash, thanks a million though guys.
jacumja said:
Only solution is to delete all android related programs off of sd card and reflash, thanks a million though guys.
Click to expand...
Click to collapse
my brother just gave me this hd2 with android and it has his gmail and i wanna change it to mine. how do i do what i quoted?^^ thanks!
jacumja said:
Only solution is to delete all android related programs off of sd card and reflash, thanks a million though guys.
Click to expand...
Click to collapse
i'm in the same situation. trying to sell mine also, and the gmail acct does not delete. how do you reflash
Same question. This hasn't been answered?
Please use the Q&A Forum for questions Thanks
Moving to Q&A
factory rest ...and reset from recovery mode too if needed
I'm having a similiar problem. I have an HTC HD2 from Tmobile that now has Android 2.2 that I installed from DFT. I am now wanting to give this phone to my son and unable to remove my gmail acct.
Here is what I have done:
1. Manage apps>force stop & clear all data for google apps & reboot phone
2. Settings>Accounts>delete account, etc... (given error message and unable to delete)
3. SD & Phone storage>Factory data reset (phone reboots with all information still the same)
4. Soft (pressing yellow button on back of phone)
5. Hard reset (holding both volume buttons, etc...)
6. Install root explorer (unable to find accounts.db file)
7. Ask store associate for assistance (no help at all)
8. Search the internet far and wide for past 2 days to no avail
I'm not worried about any information/apps that may be deleted. I just want my email deleted as the primary.
Thank you!
Look in:
http://forum.xda-developers.com/showthread.php?t=1313141
but phone should be rooted.
I have Tmobile and it worked perfect before this. usually had full bars, etc.
after this i dont have anything.. just shows a x(0 bars.). went to apn and tried to fix it and nothing. reinstalled greyblur and nothing. did full wipe and nothing..
about 10 minutes later i got a couple facebook notifications. and saw i had 1 bar! i got excited and then it went back down to x... WTF. went to apn settings and such and it doesnt even show Tmobile network. only i can pick between 2 ATT networks. under signal settings or whatever it says im connected to ATT. I have noo clue what is going on.
Can someone help me please?? Would flashing the stock 1.83 help?? Thanks.
Did you do a backup of /DATA?
nexxusty said:
Did you do a backup of /DATA?
Click to expand...
Click to collapse
no, i did not. if you mean titanium back up then yes. i followed the instructions on briefmobile..
edit: how would that effect networks or whatever it did..?
wooooow.. xD i just pluged my phone into my computer while having motorola software update started and i have full bars now.. this is very weird.
I dont know if i should be happy or worried LOL
I think I'm having a similar issue. The network is working after unlocking but I can't add my Google account, so I'm locked out of the Android Market and Gmail etc..
I am getting the message "Can't establish reliable connection" when I try to add my Google account to the phone.
I have read that the only solution to this is to do a hard reset. If I have unlocked am I safe to do a hard reset?
My other thought was to re-root and restore the Titanium Backup I took before unlocking. Maybe the system settings I saved would fix it? However when I go reboot to Fastboot and try ADB shell it no longer finds my device (USB debugging is enabled and my drivers must be up to date if I rooted three days ago).
If the easiest thing to do is just hard reset I will do that I just need to know whether it is safe after unlocking. I feel like unlocking may have interfered with whatever the phone uses to communicate with servers but I have no clue if that is possible.
Edit: I was able to root again, had not realized ADB will not work from the fastboot screen. fastboot devices showed my phone. I got rooted, side loaded Titanium Backup and BusyBox. Now I am restoring my apps and settings, I will report back if the problem with signing into Google is resolved.
jbgwofo35 said:
I think I'm having a similar issue. The network is working after unlocking but I can't add my Google account, so I'm locked out of the Android Market and Gmail etc..
I am getting the message "Can't establish reliable connection" when I try to add my Google account to the phone.
I have read that the only solution to this is to do a hard reset. If I have unlocked am I safe to do a hard reset?
My other thought was to re-root and restore the Titanium Backup I took before unlocking. Maybe the system settings I saved would fix it? However when I go reboot to Fastboot and try ADB shell it no longer finds my device (USB debugging is enabled and my drivers must be up to date if I rooted three days ago).
If the easiest thing to do is just hard reset I will do that I just need to know whether it is safe after unlocking. I feel like unlocking may have interfered with whatever the phone uses to communicate with servers but I have no clue if that is possible.
Edit: I was able to root again, had not realized ADB will not work from the fastboot screen. fastboot devices showed my phone. I got rooted, side loaded Titanium Backup and BusyBox. Now I am restoring my apps and settings, I will report back if the problem with signing into Google is resolved.
Click to expand...
Click to collapse
Titanium Backup Restore is done now but I am not out of the water yet. I have all of my applications back and in settings under Accounts I have all of my accounts listed now, but when I launch Android Market or Gmail both applications crash. I tried to add another Gmail account to the phone and when I click Next to begin logging in, I immediately get the "Can't establish a reliable data connection to the server" screen, along with an error dialog saying Gmail has stopped unexpectedly.
I can't tell if this means I got further or am really in the same spot as before
So... can anyone answer the question of whether I am safe to do a hard reset after unlocking and rooting?
jbgwofo35 said:
Titanium Backup Restore is done now but I am not out of the water yet. I have all of my applications back and in settings under Accounts I have all of my accounts listed now, but when I launch Android Market or Gmail both applications crash. I tried to add another Gmail account to the phone and when I click Next to begin logging in, I immediately get the "Can't establish a reliable data connection to the server" screen, along with an error dialog saying Gmail has stopped unexpectedly.
Click to expand...
Click to collapse
The problem I run into when using Titanium Backup, is that it restores the app and the data associated with the app, and the data caused force closes for the market (Play in my case) and other apps. Try clearing the cache for them. (From the home screen > Menu > Manage Applications > "App" > Clear Data)
I can't tell if this means I got further or am really in the same spot as before
So... can anyone answer the question of whether I am safe to do a hard reset after unlocking and rooting?
Click to expand...
Click to collapse
I've honestly never tried it, but hard-reset appears to be the equivalent to wiping cache (and dalvik) and re-flashing. You might try wiping your cache and dalvik cache and flashing the ROM again. Trying a "factory" restore after modifying the factory data on your phone doesn't seem like it would work.
twomoses said:
The problem I run into when using Titanium Backup, is that it restores the app and the data associated with the app, and the data caused force closes for the market (Play in my case) and other apps. Try clearing the cache for them. (From the home screen > Menu > Manage Applications > "App" > Clear Data)
I've honestly never tried it, but hard-reset appears to be the equivalent to wiping cache (and dalvik) and re-flashing. You might try wiping your cache and dalvik cache and flashing the ROM again. Trying a "factory" restore after modifying the factory data on your phone doesn't seem like it would work.
Click to expand...
Click to collapse
I did "Clear Data" for Gmail and Market (that is what it is called in my applications list, but the icon says Play).
Gmail is working again! The Market/Play app still gets to a white screen and says "Loading" with the whirly icon then goes away without any information. I see another item in the application list called Google Play Services, should I clear that data as well?
jbgwofo35 said:
I did "Clear Data" for Gmail and Market (that is what it is called in my applications list, but the icon says Play).
Gmail is working again! The Market/Play app still gets to a white screen and says "Loading" with the whirly icon then goes away without any information. I see another item in the application list called Google Play Services, should I clear that data as well?
Click to expand...
Click to collapse
You shouldn't have to. If you're seeing a long loading screen, be patient. If it shows market in one spot and Google Play in another, it's probably trying to update.
twomoses said:
You shouldn't have to. If you're seeing a long loading screen, be patient. If it shows market in one spot and Google Play in another, it's probably trying to update.
Click to expand...
Click to collapse
I decided to try side-loading the Google Play Store since the market is no longer used. I got the apk from http://forum.xda-developers.com/showthread.php?t=1836057.
Now it loads but tells me Authentication is Required. Please sign in. I checked the accounts in the menu and my google account is selected, so I'm not sure what the problem is since Gmail is fine with the account now.
jbgwofo35 said:
I decided to try side-loading the Google Play Store since the market is no longer used. I got the apk from http://forum.xda-developers.com/showthread.php?t=1836057.
Now it loads but tells me Authentication is Required. Please sign in. I checked the accounts in the menu and my google account is selected, so I'm not sure what the problem is since Gmail is fine with the account now.
Click to expand...
Click to collapse
Where did you start in all this? Were you on a custom ROM and are now trying to get back to stock? Are you on stock and trying to unlock the bootloader or root? The direction you're going will help determine what you may or may not want to try next.
twomoses said:
Where did you start in all this? Were you on a custom ROM and are now trying to get back to stock? Are you on stock and trying to unlock the bootloader or root? The direction you're going will help determine what you may or may not want to try next.
Click to expand...
Click to collapse
I am getting help from you in two separate posts it looks like so I will just consolidate to this thread, I apologize for posting all over the place just hoping to knock this out before the weekend is over.
I started with the official Gingerbread ROM from Motorola. I rooted, then unlocked, then rooted again.
My goal is to end up on an ICS ROM but I would like to get a good back up of the stock ROM first, so I want to knock this problem out, back it up, then flash to a custom ROM. You suggested going ahead and flashing the custom rom, I am just worried about making the problem worse by doing that.
The only problem I am noticing is that I cannot get into the Play Store, and I still get the Can't Establish Reliable connection message when trying to add a Google account. However, Gmail is working now but I can't add another account. I have connected to Wifi and I am still having the problem while connected.
jbgwofo35 said:
I am getting help from you in two separate posts it looks like so I will just consolidate to this thread, I apologize for posting all over the place just hoping to knock this out before the weekend is over.
I started with the official Gingerbread ROM from Motorola. I rooted, then unlocked, then rooted again.
My goal is to end up on an ICS ROM but I would like to get a good back up of the stock ROM first, so I want to knock this problem out, back it up, then flash to a custom ROM. You suggested going ahead and flashing the custom rom, I am just worried about making the problem worse by doing that.
The only problem I am noticing is that I cannot get into the Play Store, and I still get the Can't Establish Reliable connection message when trying to add a Google account. However, Gmail is working now but I can't add another account. I have connected to Wifi and I am still having the problem while connected.
Click to expand...
Click to collapse
If you side-loaded Google Play, try clearing any cache (App Data) for it as well. I don't know why your market/play is acting up if all you did was root > unlock > root. Assuming you have flashed CWM Recovery, you may end up having to get Google Apps (usually called gapps) and installing them as a zip to correct this. If so, here are the steps:
Get them from here or browse them all http://goo-inside.me/gapps/ and get the ones you want.
Load them onto the root directory of the phone's SD Card (not the internal memory).
Reboot into Recovery
Choose the option "Install Zip from SD Card" using the volume keys and the lock button
Scroll down to gapps-gb-tegra-20110118-signed.zip (or whichever one you got if you browsed them) and hit the lock button
Scroll down to whichever one says "Yes" in the midst of all the "No"s (I think that's how they're listed)
Reboot when the install is finished. It shouldn't take more than a minute or two.
---------- Post added at 08:08 PM ---------- Previous post was at 08:02 PM ----------
jbgwofo35 said:
I am getting help from you in two separate posts it looks like so I will just consolidate to this thread, I apologize for posting all over the place just hoping to knock this out before the weekend is over.
Click to expand...
Click to collapse
That may explain why I may have had an oops moment in one of them. I'm new to XDA, so I'm trying to help while learning the ropes a bit too. :fingers-crossed:
twomoses said:
If you side-loaded Google Play, try clearing any cache (App Data) for it as well. I don't know why your market/play is acting up if all you did was root > unlock > root. Assuming you have flashed CWM Recovery, you may end up having to get Google Apps (usually called gapps) and installing them as a zip to correct this. If so, here are the steps:
Get them from here or browse them all http://goo-inside.me/gapps/ and get the ones you want.
Load them onto the root directory of the phone's SD Card (not the internal memory).
Reboot into Recovery
Choose the option "Install Zip from SD Card" using the volume keys and the lock button
Scroll down to gapps-gb-tegra-20110118-signed.zip (or whichever one you got if you browsed them) and hit the lock button
Scroll down to whichever one says "Yes" in the midst of all the "No"s (I think that's how they're listed)
Reboot when the install is finished. It shouldn't take more than a minute or two.
---------- Post added at 08:08 PM ---------- Previous post was at 08:02 PM ----------
That may explain why I may have had an oops moment in one of them. I'm new to XDA, so I'm trying to help while learning the ropes a bit too. :fingers-crossed:
Click to expand...
Click to collapse
I'm going to try the Gapps install, but I am having an issue flashing CWM apparently. I follow the instructions here http://forum.xda-developers.com/showthread.php?t=1204500 but I am still not seeing Clockwork Mod Recovery. When I reboot, hold volume down, go to Android Recovery and press up, I still see the Android/Triangle/Exclamation point icon. Press volume down and up and see a blue menu with three or 4 options but none are Install from SD, so I am guessing I'm not successfully flashing CWM.
Edit: I did not delete the system/etc/install-recovery.sh file before flashing CWM. I am trying to do that then flash again, but ES File Explorer will not let me delete the file. My super user may need to be updated, but since I can't connect to the store it won't do it on its own.
I resolved the the issue with CWM thanks to Zestar in this thread: http://forum.xda-developers.com/showthread.php?t=1302423&page=16
I just have to reflash every time until I decide to go for the custom rom. I installed GAPPS from CWM Recovery but I am still having the same issue with being told i need to authenticate my account.
I got a ROM backup while in CWM as well so I think at this point I will just flash a custom rom and see where that gets me. Since I got a copy of the rom I should be able to return to this point in time anyways (could be wrong though )
Thanks for your help, I will report back once I have flashed to a new ROM and see what happens.
I didn't get this done before the weekend was up but got time tonight and flashed to the TopSmarts GingerBread ROM (it is really cool to me, a first time custom rom-er). I was able to get set up on e-mail (don't have a Gmail app loaded yet) but Play Store - which I had to side load - is crashing when I try to add an account still.
I flashed the Gapps from above after flashing the new ROM but none of them showed up when the phone booted into the rom for the first time. Do I need to do something other than install from CWM?
Edit: I flashed the Gapps from TopSmarts and rebooted and was able to get Play Store running. It had a minor hiccup and repeated the sign in process a few times but now it is updating my apps. I am happy with the world again, thank you for your help.
jbgwofo35 said:
: I flashed the Gapps from TopSmarts and rebooted and was able to get Play Store running. It had a minor hiccup and repeated the sign in process a few times but now it is updating my apps. I am happy with the world again, thank you for your help.
Click to expand...
Click to collapse
Glad you got it working. I've never seen the TopSmarts ROM as I am also very new to the custom ROM world. I flashed CyanogenMod 7 Nightly (I didn't know Nightly versions were beta until after I flashed it), and I love it! It took me a couple of tries to get the gapps working too, but once they worked, I haven't really had a problem since.
I have a problem on my Galaxy S3, running android 4.1.1 on Vodafone network in the UK. It is not rooted.
I want to make sure the phone is unlocked before buying a sim card for use in France
Using the stock dialer, "*#7465625#" gives me "ussd code running" followed by "Unknown command".
Looking around elsewhere, others have blamed it on Mobile Tracker, which as far as I can see, I don't have. The only solution I have seen is a factory reset, which is a scary prospect for me, not having any idea what that entails. And then reinstalling apps one by one until the culprit is found. I have also seen comments about ussd security issues. I am slowly heading out of my depth here (I know my way round windows quite well, but phones are unknown territory for me,).
I am hoping some clever souls on this forum might be able to help. Is this a known, and solved, problem? Or is a factory reset my best bet?
If I have to reset, I know where the reset is in the menu system - on the same page as a checked box saying backup. So...does does the back up happen automatically or when I press reset or have I got it completely wrong? If not, which files do I need to save away from the phone? What happens to things like contacts I can remove the external SD card, so that won't be an issue. How do I reinstall the apps, particularly the ones I have already paid for?
I have spent most of the afternoon tried to get a handle on this and my head is spinning now.
Any help at all, would be very warmly received.
Polly
1st solution : root your phone, very easy procedure then you can flash the same stock ROM from sammobile.com to become unrooted again without wiping/resetting your phone.
2nd solution: download APPSAVER from market for free, then you can save all the applications you have downloaded but not the DATA (for example you can save the game itself but not the progress you have achieved)
as for the contacts, go to the contacts folder - menu import/export - export to usb storage and voila all your contacts will be written in a single file that you can import after you reset your phone
as for SMS, you can download "SMS Backup & Restore" from market for free to backup then restore your SMSs
after you perform the above, go to Settings - Back up and reset - Factory data reset and your phone will be back as you received it.
On the other hand if the phone is locked you can always unlock it using Voodoo S3 on the Play Store, it can sim-unlock your device if you're rooted of course.
Great reply, thank you!
Rooting...a bit loth to do that while still under guarantee and at my level of experience. One day I will get hold of an old phone and try it with that first.
Appsaver - what a brilliant app, thank you again. If it is one particular app that is the problem (and that is the sense that I get from elsewhere), then I can use this to back up my apps, uninstall them all, check for the ussd error. If it has disappeared, then reinstall apps one at a time until the error reappears. If it hasn't disappeared, then I can go the reset route, after backing up contacts and SMS.
Thank you so much for your help.
Polly
the code *#7465625# doesn't work on Jelly Bean anymore..
v2leech said:
the code *#7465625# doesn't work on Jelly Bean anymore..
Click to expand...
Click to collapse
Ah. The more I try to read up on this, it feels the more lost I get.
How do I check whether the phone is unlocked...borrow someone's micro sim card?
My phone is a LG L3x (LG E425g) with Android 4.1 JellyBean. I hard reset the phone using the Settings menu but now when I'm setting it up it asks me for a Google account and here starts my problem.
If I said "Later" it ask me "Do you want to add an existing account or create a new one?" (even when I said "later") So I choose "Existing" and I have to log in with my account and it seems it works but then ask me again for the account, but now when I sign in (again) it say "There is already a [email protected] account on this Android device".
No matter what I do, it still appearing the same message. If I try to create a new account I put my name and last name and when I click continue message appears "Unfortunately, Google Account Manager has stopped". I hard reset the phone again but when I get this point the same error occurs. The problem is that I can't do literally nothing with my phone, NOTHING. I can't go to settings, I can't open any app, I can't open notification bar, nothing.
I've already reset the phone again. I create a new Google account on my PC and try to log in but it's the same. Please, don't tell me "Go to Settings..." or something because I can't.
Please help me
leonmar said:
My phone is a LG L3x (LG E425g) with Android 4.1 JellyBean. I hard reset the phone using the Settings menu but now when I'm setting it up it asks me for a Google account and here starts my problem.
If I said "Later" it ask me "Do you want to add an existing account or create a new one?" (even when I said "later") So I choose "Existing" and I have to log in with my account and it seems it works but then ask me again for the account, but now when I sign in (again) it say "There is already a [email protected] account on this Android device".
No matter what I do, it still appearing the same message. If I try to create a new account I put my name and last name and when I click continue message appears "Unfortunately, Google Account Manager has stopped". I hard reset the phone again but when I get this point the same error occurs. The problem is that I can't do literally nothing with my phone, NOTHING. I can't go to settings, I can't open any app, I can't open notification bar, nothing.
I've already reset the phone again. I create a new Google account on my PC and try to log in but it's the same. Please, don't tell me "Go to Settings..." or something because I can't.
Please help me
Click to expand...
Click to collapse
That sucks... I would try the hard reset via the built in recovery, which seems like it is only accessible via adb commands, oddly enough. If that doesn't work, then re-flashing the stock firmware might be next.
Finally
Finally I solved my problem =D
I suspected it was a software problem so I installed LG PC Suite and I downloaded the update for my phone (via USB), even when it was asking me for a Google Account.
After the update was completed, the phone restarted and it asked me for a Google Account again, so I put my info for the umpteenth time and finally it worked!!! Now the setting up process is completed and I'm able to access to the Play Store, Settings and other things.
I'll leave this information here in case anyone have the same problem in the future.
Thanks es0tericcha0s for your interest
=D
leonmar said:
Finally I solved my problem =D
I suspected it was a software problem so I installed LG PC Suite and I downloaded the update for my phone (via USB), even when it was asking me for a Google Account.
After the update was completed, the phone restarted and it asked me for a Google Account again, so I put my info for the umpteenth time and finally it worked!!! Now the setting up process is completed and I'm able to access to the Play Store, Settings and other things.
I'll leave this information here in case anyone have the same problem in the future.
Thanks es0tericcha0s for your interest
=D
Click to expand...
Click to collapse
You're welcome. Told ya that'd do the trick.
Is there any way to exit Ultra-Power-Saving-Mode while locked out of my S5 using recovery mode, installing some update, etc? I have a lot of development experience with several languages and tools, but not Android.
I've been using my fingerprint for access for over a year and now I have no idea what my alternative password is... since I've never used it regularly and can't find any record of it. I usually right document such things, but apparently not this time.
Unfortunately, this last Sunday while in Ultra-Power-Saving-Mode something went wrong with my phone and now it only asks for the alternative password... which I can't recall. I've used the Android Device Manager 4 times since then to reset the lock PUK/PIK. After each time resetting it, the lock screen does show the new greeting I set via the Android Device Manager, but it still asks for the alternative password... instead of asking for the PUK/PIK that I just reset.
I am suspecting/hoping that if I can somehow get my phone out of UPSM that the lock screen will allow me to use the reset PUK/PIK to get back into my phone.
So, I am asking if you know of any app that can be installed remotely that will allow me to get my phone out of UPSM? Or, if there is any way to get it out of UPSM by rooting the phone, but installing an ADM update, etc.
Normally I would just do a factory reset because everything is synced up to my Google account. However, apparently my SD card, which was my primary storage, filled up on May 2, so everything since then has been stored on internal memory and thus will be lost if I do a factory reset. I've taken a lot of pictures and video of my 2 1/2 yr old boy and I am trying to avoid losing everything since May 2.
Thanks for any help.
rjlyders said:
Is there any way to exit Ultra-Power-Saving-Mode while locked out of my S5 using recovery mode, installing some update, etc? I have a lot of development experience with several languages and tools, but not Android.
I've been using my fingerprint for access for over a year and now I have no idea what my alternative password is... since I've never used it regularly and can't find any record of it. I usually right document such things, but apparently not this time.
Unfortunately, this last Sunday while in Ultra-Power-Saving-Mode something went wrong with my phone and now it only asks for the alternative password... which I can't recall. I've used the Android Device Manager 4 times since then to reset the lock PUK/PIK. After each time resetting it, the lock screen does show the new greeting I set via the Android Device Manager, but it still asks for the alternative password... instead of asking for the PUK/PIK that I just reset.
I am suspecting/hoping that if I can somehow get my phone out of UPSM that the lock screen will allow me to use the reset PUK/PIK to get back into my phone.
So, I am asking if you know of any app that can be installed remotely that will allow me to get my phone out of UPSM? Or, if there is any way to get it out of UPSM by rooting the phone, but installing an ADM update, etc.
Normally I would just do a factory reset because everything is synced up to my Google account. However, apparently my SD card, which was my primary storage, filled up on May 2, so everything since then has been stored on internal memory and thus will be lost if I do a factory reset. I've taken a lot of pictures and video of my 2 1/2 yr old boy and I am trying to avoid losing everything since May 2.
Thanks for any help.
Click to expand...
Click to collapse
Only option I can think of would be to install TWRP custom recovery and use the built in file manager to rename the UPSM app. This wouldn't work if you have an ATT or VZW model, as the bootloaders are locked down, not allowing installation of TWRP, but pretty much any other carrier model should be fine.