Rooting and Warranty on Rogers? - XPERIA X10 Q&A, Help & Troubleshooting

I'm terribly sorry if this question has been asked before (I'm sure it has, but I've been unable to find a post specific to my phone and carrier), but if I root my x10a using the one click method, I believe my warranty is considered void (as stated on the Rogers Redboard FAAQ board). My question is if warranty is still void if I unroot my phone or flash it. I'm really interested in rooting my phone but I tend to be slightly careless so warranty is quite valuable to me.
This is my phone information if needed:
Model X10a
Country Canada
Brand Rogers
Software version 1227-4612-R2BA020 GENERIC
File System Version 1227-4607_R2BA020 NAM_1
Thank you for your help!

I've flashed, rooted, and warranty replaced the same phone purchased from a Rogers store. If there is a clause in their warranty that states your warranty is void from this, they don't obey it.

Here's the warranty clause on the Rogers RedBoard site:
3. Why does “rooting” an Android device void its warranty?
Rooting is when you wipe your handset clean of its existing operating system and install a new version. The problem with rooting is that handset manufacturers install and customize the OS to work specifically with their device so clearing it may make some features and functionality not work correctly. Furthermore, all handsets sold by Rogers are verified to work on our network before giving them to customers. In turn, it’s impossible for us to troubleshoot or provide technical assistance on a device that is no longer in line with that verification. That, in a nutshell, is why rooting voids the warranty of Rogers-purchased devices.
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I've heard of a few people sending rooting phones in to Rogers without any issues. If you're worried, you can always unroot and they won't know.

Related

[Q] Rooting only voids warranty?

Does just rooting the phone and not flashing any custom roms void the warranty? Even if I unroot it again?
I was of the understanding that it was flashing roms that started the counter ticking in the phone?
Finally, if I root does it mean I cant keep updating via Kies?
I'm quite sure you avoid your warranty by rooting the phone because for doing that you must replace the firmware with a rooted one
Unroot and use a JIG and you'll fake your phone, 'regaining' your warranty.
salvi1379 said:
I'm quite sure you avoid your warranty by rooting the phone because for doing that you must replace the firmware with a rooted one
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There is other methods of rooting where you don't need to replace the kernal or firmware... This shouldn't void warranty as the custom counter doesn't increase, this also means there's no need for the USB jig..
Have a look at " easy root galaxy s2 " in the forum threads for instructions.
Cheers
Samsung service bulletin clearly stated custom roms and or rooting invalidate Samsung's warranty .
jje
It really depends what country you live in, but in mine, a warranty is implicit - and while screwing around with your phone may void the warranty, it depends on what should be expected.
Given Samsung have clearly allowed ROMs to be easily flashed to devices, if you wanted to push hard enough, they would still have to honour the warranty whether you flashed a new ROM or rooted the device.
Of course if you screw up the device by doing these things, then of course, the warranty is voided - just like if you take it for a swim, or blow it up with dynamite.

[Q] "Unlocked" text

Hello, I know it has been posted here million times but I would not like to brick my phone.
I just got my Moto Atrix before 5 months. Quite like the phone but I heard you need to root and unlock the device to experience a great and fast smarthphone so I did. I was using CM7 all the time.
I unlocked my bootloader / root using this thread. http://forum.xda-developers.com/showthread.php?t=1302423
Everything works great but my Wi-fi is starting to weird out and it does not want to work correctly. I wanted it to return it to the shop, so they could fix it / get me a new phone but when I was there the last time, the girl rebooted my phone and saw there the "unlocked" text on Moto logo. She just gave me the phone and said to go out. I would like to remove that Text from there but dont know how. I was reading a lot of posts but everyone was saying : once you unlock bootloader, its permanent. Yes, I know it. I read all FAQs before flashing.
All I want is to remove the text so I can return them the phone.
Thanks
The only known way to do this is to flash the stock SBF. But it has to be exactly the one that was installed before any modding. Yes, that means you'll have to remember what exactly version and variant of the stock firmware you had before. SBFs are extremely dangerous so make absolutely sure you know what you're doing.
ravilov said:
The only known way to do this is to flash the stock SBF. But it has to be exactly the one that was installed before any modding. Yes, that means you'll have to remember what exactly version and variant of the stock firmware you had before. SBFs are extremely dangerous so make absolutely sure you know what you're doing.
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so if I mistake SBF and flash the bad one I will be bricked and I can use phone as hammer ? Am I getting it right?
nifelvind said:
so if I mistake SBF and flash the bad one I will be bricked and I can use phone as hammer ? Am I getting it right?
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Very likely.
removing unlocked text
You may want to try this before flashing sbf. This method worked for me. . No guarantee it will work for you . but i think it just might. first thing is to flash the 2,3,4 4591 fruitcake. then update to 2.3.6 45141 from the official motorola software update. the unlock text should be gone if you are successful in doing this. I did this several months ago because my camera led burnt out. good luck. also you may want to try to go to a different store or service center. :fingers-crossed:
nifelvind said:
I wanted it to return it to the shop, so they could fix it / get me a new phone but when I was there the last time, the girl rebooted my phone and saw there the "unlocked" text on Moto logo. She just gave me the phone and said to go out.
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You can't return to Motorola? I have not heard of, or read of anyone having issues with an unlocked bootloader when sending in for warranty. Is there a reason you have to return to the shop and not Motorola?
It doesn't need to be the same and exact SBF that was on it originally, it just has to be a SBF that is compatible with your phone. I remember I soft bricked an atrix while rooting it, and flashing an old AT&T SBF hid the UNLOCKED white text.
Basically you need to find out which SBF would be compatible with your phone. It shouldn't brick your phone unless you downgrade firmware, which is a huge no no on the atrix
CaelanT said:
You can't return to Motorola? I have not heard of, or read of anyone having issues with an unlocked bootloader when sending in for warranty. Is there a reason you have to return to the shop and not Motorola?
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Got the phone from O2, I dont know if I can return it back to Motorola.
CaelanT said:
You can't return to Motorola? I have not heard of, or read of anyone having issues with an unlocked bootloader when sending in for warranty. Is there a reason you have to return to the shop and not Motorola?
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In Singapore, Motorola would not even accept the phone if its only rooted. As long as the phone is modified in some way (unlocked bootloader/ rooted), your warranty is void.
Sent from that Atrix.
tatperson said:
As long as the phone is modified in some way (unlocked bootloader/ rooted), your warranty is void.
Sent from that Atrix.
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Not necessarily my friend. When you unlock the bootloader the text displayed states that unlocking your bootloader MAY void your warranty. It at no time says WILL void your warranty. Now, in Singapore you may have problems returning a phone, but I am assuming he/she is in the UK if on O2. There are a number of threads where people have returned unlocked phones to Motorola and had them repaired or replaced without issue.
OP, doesn't matter if you bought your phone from O2. It will still have a Motorola warranty on it. As long as you are buying new or refurbished from a reputable dealer, then you should be fine. You can go to Motorola's website and check if your phone is in warranty or not.
At the end of the day, worst they can do is tell you that your warranty is void.
i just got mine fixed, no problem with unlocked text on
the only problem they will lock your phone forever before return to you
Bottom line is, no matter what you do, Motorola can easily tell if you've tampered with your phone in an "undesirable" way, and it's ultimately up to them whether that will be a problem or not. Sometimes they are generous and don't care, other times they are merciless *****es and will make your life hell (and charge you for it). YMMV.

[Q] Does Rooting voids warranty ?

Im currently using 2 android devices, the old one is already rooted using CWM recovery. The new one is quite costly and that's why wanted to make sure if rooting the device will void warranty?
Consider that im unrooting the device completely, before taking it to a service center.
ssijt28 said:
Im currently using 2 android devices, the old one is already rooted using CWM recovery. The new one is quite costly and that's why wanted to make sure if rooting the device will void warranty?
Consider that im unrooting the device completely, before taking it to a service center.
Click to expand...
Click to collapse
First things first, To put it simply yes, it does void your warranty, And in this case, you are unrooting it to seem as if it was untampered with. That should do you just fine so long as there are no traces of any rooting left behind. Also with that in mind, some newer devices have built in tamper checks that may or may not be reversible. That might not be the case for your device but i figured i let that be known also.
Critical Detox said:
First things first, To put it simply yes, it does void your warranty, And in this case, you are unrooting it to seem as if it was untampered with. That should do you just fine so long as there are no traces of any rooting left behind. Also with that in mind, some newer devices have built in tamper checks that may or may not be reversible. That might not be the case for your device but i figured i let that be known also.
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thank you for solving my issue.
Another question, How do I make sure that traces of rooting isn't left behind?
The newest device I intend to root is Galaxy note 2, does this device comes with a built in tamper check???
The device which is already rooted is Galaxy Star Pro, it has only 1 month of warranty left, what measures should I take before handing this device to the Samsung technicians ?

[HELP] Does flashing official rom from other country will void warranty?

I've recently flashed a rom from other country due to the fact that Philippines does not have a lollipop version of Samsung E7. And I've actually rooted my phone, knowing that upgrading to other official rom of other country will remove the root, but my phone just got totally hard bricked in which I could not even go to recovery mode, download mode and cannot even boot to the Samsung logo (got totally stuck at black screen and vibrating for every 2 seconds). + My laptop and computer can't even recognize my phone.
1. Due to the fact that the laptop and any computer can't even recognize the phone:
1a. Would the knox would trigger if I just only rooted my phone?
1b. Would the technicians know if I just rooted my phone?
2. Would Samsung will consider my repair if I bring it back to them?
HELP PLS
HELP GUYS
Most likely not. That is something you accept when you flash your device. Your warranty is voided.
zelendel said:
Most likely not. That is something you accept when you flash your device. Your warranty is voided.
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Even though flashing an official firmware of other country? Does this count as voiding the warranty?
jcbatitis said:
Even though flashing an official firmware of other country? Does this count as voiding the warranty?
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Click to collapse
Flashing anything not made for that that device will void your warranty. Does no one read the legally binding TOS for using devices?
zelendel said:
Flashing anything not made for that that device will void your warranty. Does no one read the legally binding TOS for using devices?
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Click to collapse
I flashed the right one for my device but I guess I've skipped on something while flashing. Sorry for asking this kind of questions, I'm just new in here and new in flashing.

How to protect yourself from voiding your warranty when rooting.

Hi community.
I am learning how to root phones. The articles I read warn me that I could lose my phone warranty.
How can I avoid this? Can I make a full system backup before rooting and then restore the phone from it?
And if so, how? Perhaps this is a stupid question, I am a completely newbie, sorry.
Thank you for your time.
Just the fact that you modified or changed the software of your device, is not a sufficient reason to void your statutory warranty. As long as you have bought the device as a consumer in the European Union.
Rooting device always will void your warranty
Sent from my K10 using Tapatalk

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