Hello! My USB on my HD2 seems to be acting up, it has been working perfectly before but now I can not connect it to the computer any more. Charging it works fine though.
When I connected on mainscreen i got a "USB device not recognized" resulting in no connection between the computer and the phone. When I enter bootloader I get the device recognized as "Qualcomm CDMA Technologies MSM". I figured, ok, so perhaps it is ROM-connected and I just need to reflash to a stock and all will be fine and dandy.
(There were a lot more of fiddling around with USB settings before I went to bootloader, including reinstalling USB drivers on computer, trying different computers and trying different cables)
Flash got to 8% and then got an error message, now I get to bootloader automaticly on load, still the same Qualcomm device connected but SSPL-program on computer can't find a connection (and obviously not Window Mobile Device Center either.)
Where does my best hope lie? I dont have a cardreader for my microSD here at home so need to go out and grab that for any chance of reflashing that way. But I would seriously prefer to get the USB connection working.
Suggestions? Would be very appreciated!
I have just had excatly the same problem
Sent it to HTC Repiar centre (see their website). Despite other peoples experience mine was excellent. Repaired within a week and returned with new motherboard (hence new USB) and new case. They also fitted a new case as well as new battery terminals.
The phone had been loaded with a new rom by me. HTC reloaded the latest T-mobile rom (phone originally T-mobile) and returned it locked. They offered to send a new unlock code but I just re-loaded another (later) WWE rom.
All fixed - and free of charge.
Top service I say.
Good luck
Related
Since Monday morning, I have not been able to sync my phone (was dcd v3.0.4 when it stopped working). I have done much research and have tried many different things in an unsuccessful attempt to solve the issue.
When I plug it in, it begins charging but nothing else happens. No windows new device sound or system tray notification, no driver prompt, no windows activesync activity, nor any activesync activity on the phone (that little arrow icon on the top bar).
I have gotten this problem extremely intermittently previously but have always been able to resolve it with either a soft reset and/or a computer reboot. When that solution attempt failed, I tried moving the usb cable to a different port. I tried four or so different ports with no different results. I tried a different cable. I tried disabling advanced networking, deleting my partnerships (lost my contacts and have not yet been able to re-sync them :/), uninstalling activesync, and cleaning all the activesync files and drivers. I even launched device manager with hidden/non-present devices shown to remove the windows mobile devices (which were oddly not present, although this was after my first activesync uninstall/clean).
After not being able to get anything to respond, I thought it may be something not working properly on my workstation, so I tried similar processes of troubleshooting on my laptop with the same results.
At this point, I figured I had isolated the problem to the device, hopefully being just a software issue and not a hardware issue. At the time, I was still running rom dcd v3.0.4 with radio 3.35. I decided to flash to the newest versions in a hopeful attempt to restore my device's functionality. After flashing radio 3.39 and cooking and flashing a dcd v3.1.2 rom, I tried again with no different results.
Finally, I decided to connect it in bootloader mode, just to see what would happen (what is normal behavior for this anyway? does it get detected and drivers installed correctly?). It was detected as a usb device by my workstation but could not install drivers for it.
Needless to say, I have become rather frustrated with my device this week. I am not sure what the problem is exactly, nor what I could possibly do to fix it. I am on the verge of flashing a stock rom and *gasp* going to the Sprint store for support. Perhaps I finally dropped or shocked it one too many times this past weekend, and it does indeed have a physical issue...
Does anyone have any suggestions/ideas/thoughts? I would be very greatful for any input.
Thank you!
See this thread and see if anything in there fixes your problem.
http://forum.xda-developers.com/showthread.php?t=393918
I have been following that thread in hopes that something may prove helpful and have tried everything suggested, including attempting to clean the port (what would be best for this? anything more than just blowing into it?), trying the two Y adapters I have (emu -> emu / mini-usb & emu -> mini-usb / 2.5" stereo), running that batch script and working with the device manager (those devices were not present), and disabling advanced network functionality, all with no results.
VerusMaya said:
running that batch script and working with the device manager (those devices were not present),
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Click to collapse
If you've sync'd in the past then when you display hidden devices those devices should be present (at least faded). It'll be very strange if you don't see them. If not then uninstall the Mobile Device 6.1 upgrade, restart the PC and reinstall it. Then open up the device manager and watch what changes when you plug in your WinMo device.
Keystone said:
If you've sync'd in the past then when you display hidden devices those devices should be present (at least faded). It'll be very strange if you don't see them. If not then uninstall the Mobile Device 6.1 upgrade, restart the PC and reinstall it. Then open up the device manager and watch what changes when you plug in your WinMo device.
Click to expand...
Click to collapse
I also thought it quite strange that I did not see those devices at all at when I displayed hidden/non-present devices in the device manager. I definitely have sync'd on this machine many times, I typically leave it plugged in throughout the day here at work. My machine is part of a corporate domain but I do not see how anything pertaining to that would affect my devices. On my laptop (used to sync here), the devices were present in the device manager, but even after uninstalling them the phone would not be detected when I plugged it in.
When you say uninstall the mobile device 6.1 upgrade, are you talking about the vista mobile device manager? I am on XP with activesync 4.5.
Also, nothing happens when I plug the device in, not even the standard device connected notification sound. Nothing changes in the device manager, nothing is found when I rescan hardware, I even uninstalled all the usb root hub devices and rescanned for them, hoping a complete usb subsystem driver reinstall may help detect something.
I even downloaded and ran two usb tools, one free usbdeview (http://www.nirsoft.net/utils/usb_devices_view.html) which displayed and monitored all usb devices (present and non-) and drivers and a trial of a usbtrace (http://www.sysnucleus.com/) which was a usb protocol traffic capture and analysis program. I experimented with (un)plugging the phone multiple times in multiple ports with two different cables while running these programs, attempting to find something useful. Absolutely nothing at all happened in either program, which makes me believe it is something either on the phone software or hardware.
I have a feeling I may require a device swap :/
VerusMaya said:
When you say uninstall the mobile device 6.1 upgrade, are you talking about the vista mobile device manager? I am on XP with activesync 4.5.
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Click to collapse
Yeah, activesync then... I dunno, I'm at a loss.
Yeah me too, looks like I am going to have to flash the latest stock Sprint rom and take it in hopefully they can do something for me.
Went to sprint, it was a bad port after all, they gave me a brand new device.
VerusMaya said:
Went to sprint, it was a bad port after all, they gave me a brand new device.
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Click to collapse
Are you sure they gave you the brand new device? coz same thing happened to me a week ago and i went to sprint. They gave me the refurbished phone back. Physical condition of the phone is very good tho.
SptMogul said:
Are you sure they gave you the brand new device? coz same thing happened to me a week ago and i went to sprint. They gave me the refurbished phone back. Physical condition of the phone is very good tho.
Click to expand...
Click to collapse
Well I suppose I am not sure it was brand new, but it had the screen protector and the plastic stickers still on it (next to keyboard when you slide it out). I also received an additional 512MB SD card that comes with it.
Did you flash back to a sprint rom via sd card?
arcanecho said:
Did you flash back to a sprint rom via sd card?
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Click to collapse
Yes, I extracted the two NBH files from the latest (3.35 I believe) stock Sprint rom installer and first flashed the smaller image (bootloader/radio I think it was), and then the larger image (os) before I took it in.
The rep I dealt with at first was somewhat of a technical idiot and only served to confuse/delay matters but after I returned, I spoke to someone else and gave them permission to hard-reset, as well as mentioned I had done this multiple times as well as tried multiple computers and multiple cables, just to help them narrow down the possible source of the problem (as well as to block possible common excuses). After waiting around for half an hour or so in-store, a technician brought me a new phone and told me the port was physically bad.
All-in-all, I was quite pleased with Sprint's service and my free swap for an issueless and scratchless new device. I was afraid it was not going to be quite so easy, requiring more time and/or an insurance replacement fee. Not to mention the free 512mb sd card.
I had a similar problem, I was un able to connect to active sync but was able to charge. Everytime I would try to connect to active sync I got the "device is not recognized" error. Then someone on here suggested perhaps my USB port was messed up, sure enough I looked in the port and noticed one of the gold pins was flipped up slightly higher then the rest. My friend took a needle and adjusted the pin and it was good as new. Somehow I had lifted one of the pins.
Anyways IMHO it's good to look in there and just check if your having problems connecting, it saved me a trip to a technician and having to wait or go through reprogramming everything.
Ok, Ill take this from the beginning uptil now.
From start I rooted my phone, everything worked sweet and I had no problems with any functions of the phone.
Then I added some music to the SD by connecting the phone to USB and copied it over that way. I even used the builtin tetherfunction of the phone to see if it worked when we were about to go on holiday to an island here in Sweden.
When we arrived there (the day after I tested the tether positive) my computer just said "USB device not recognized" and the phone wouldnt even prompt me to mount the SD card, it just puts a notification about HTC Sync (which it cant find even though its installed and was working the day before).
I just thought that something went wrong with the computer and its drivers and accepted the fact that I coulnt tether the internet to my laptop.
Now, a week later when I was about to flash the HTC rom (updated one) I still couldnt get the phone to accept the USB connection, I tried on my workstation with same results as with laptop (USB device not recognized), on my wife's Vista machine nothing happens at all, my parents in law's XP computer says same as on my laptop and workstation, my MAC says nothing at all and my work Vista computer doesnt say anything at all either.
The only way to get it to recognize the phone is if I power it on with power+back (bootloader?), it shows up as a ADB device and I could flash the HTC rom from modaco's generic files.
Even after the new romflash and a total wipe it still doesnt work. Should I contact HTC, or do you think that this is some kind of software issue? Since its working in bootloader (Fastboot USB) the USB part of the phone seems ok, doesnt it?
What would you suggest?
i had the smae error, and the solution for me, it sound crazy, but try to use the original usb cable, or at least a thin one, there are two types.
Ive been trying 4 different USB cables (including the original white one) and all with the same problem. I will try to call HTC Sweden today and see what they think, this is soo annoying. Must say that its been quite a hazzle to use the hero (lagginess until last update drove me mad to start with, and now this...). Im not an apple fanboy of any kind, but I must say my iPhone worked perfectly with no problems from day one and still does (my girlfriend got it now). Its more solid built than the hero. I really hope HTC can solve my issue and make this work since I dont want to send the unit back to be stuck without a phone for a couple of weeks. I will get back here when I got an answer from HTC.
hello latiszm,
I'm having the exact issue as you describe... did you solve the problem? I tried changing the SDCard and also tried different USB cables but with no result... all of a sudden, I cannot mount the card... (it's mounted when the hero boots) but if i take it out and in again, the phone doesn't mount it nor ask me to...
thanks in advance!
hello latiszm,
I had the same problem!!! :-(, i put on the offical update and sent it back to tmobile so they can fix but i think i'll get a new one instead but i gotta wait 3 weeks :-(
I had the exact same problem, although I couldn't even connect with ADB, only fastboot.
See my following post about the problem:
http://forum.xda-developers.com/showpost.php?p=4837803&postcount=19
I just got a new T-Mobile Samsung Vibrant. Running 2.1 Froyo Update 1, on JI6 modem and 2.6.29 kernel. Stock unrooted so far.
When I plug in my Samsung Vibrant into my Windows 7 64bit Machine, it is not being detected by Windows Explorer. I installed Samsung's Kies Mini and to STILL not being detected by the program. I installed 64 bit drivers and nothing. I've tried a combination of setting under USB settings Samsung Kies, Media Player, Mass Storage and Ask on Connection. None of them work.
I enabled/disabled USB Debugging in combination with some of the usb settings. I've disconnected and tried every single USB port on the back of my motherboard. I've reset the phone, and my computer. NOTHING WORKS. If someone can point me in the right direction if would be GREATLY appreciated. This is my first android phone and so far its not going so well....Will give THANKS to anyone who helps. What my main goal is to wipe the phone clean, and install a 2.2 rom on it or even Vanilla 2.2 With Root. Still new to this stuff....
Have you gone to the samsung website and downloaded/installed the drivers for your phone?
Here's a link for within XDA that has both the 64 and the 32 bit drivers
http://forum.xda-developers.com/showthread.php?t=728929
I think my issue is my LG Data cable. I've read around and apparently I need a Samsung Certifed USB Data Cable?
Edit: And yes I got the EXACT same drivers off the Softpedia page. Gonna reinstall for a another try but I'm 100% sure its my gimpy USB Cable.
Ah. I suppose that's possible as well. It's the same with car charger sometimes too. If it isn't setup with the exact same pins that your phone has then it won't work. So, even if the connectors look identical, apparently they're not.
Ah. I suppose that's possible as well. It's the same with car charger sometimes too. If it isn't setup with the exact same pins that your phone has then it won't work. So, even if the connectors look identical, apparently they're not.
You need a samsung certified data cable.
The pins look the same, but they aren't. Once you get the cable (I'm sure it's not more then $5), it should work. If you have T-Mobile around you (you have canada, so go to the provider that offers the equivalent of the Vibrant), ask to buy a "SAMSUNG CERTIFIED DATA CABLE". Nothing else.
Ordered one off of ebay should be arriving shortly. Hopefully this fixes my problems.
Same Problem
I'm having almost the same issue. However, rather than not being recognized by Windows, it tells me that there's a problem with the driver. And that's after I reinstalled Samsung's driver.
I'm not sure if the problem is with the phone, or with the cable, or with my computer. I'll try again at work on Monday.
In the meantime, assuming the problem is with the phone, how do I hard reset the phone, wiping the Samsung update, etc.? If I do so, will the Android Store know that I purchased all my apps, or will I have to buy them again?
And what backup program do you recommend for copying all my user data to my micro-SC card so that I don't loose everything.
Used my old BB cable and voila. Thanks for the help guys it was the USB cable indeed.
Howdy,
I've been scouring this place for some answers, but everything I've tried ain't workin' and I've got multiple issues.
Long story short, I'm on my 3rd vibrant from Tmobile and I want to get this thing rooted. I didn't at first, so I did the 2.2 upgrade via kies. Since then, I can't get my pc (win 7 64) to recognize that it's plugged in. The phone will realize it, but nothing showing on the pc. I've tried the obvious stuff; debugging on/off, usb cable is good, drivers are updated. My computer will recognize other devices, so I pretty sure its not the ports.
I tried to root using update.zip no pc method, but astro will not allow me to move the file to the internal memory.
Finally, I thought if I went back to 2.1 with Odin, I could get back some functionality. However, I get the phone into download mode and Odin won't see it either; none of the coms are lit up.
I'm to the point of asking for a replacement, but I'd rather get it done myself and avoid talking with support.
Thanks in advance for any assistance.
bmurt1 said:
Howdy,
I've been scouring this place for some answers, but everything I've tried ain't workin' and I've got multiple issues.
Long story short, I'm on my 3rd vibrant from Tmobile and I want to get this thing rooted. I didn't at first, so I did the 2.2 upgrade via kies. Since then, I can't get my pc (win 7 64) to recognize that it's plugged in. The phone will realize it, but nothing showing on the pc. I've tried the obvious stuff; debugging on/off, usb cable is good, drivers are updated. My computer will recognize other devices, so I pretty sure its not the ports.
I tried to root using update.zip no pc method, but astro will not allow me to move the file to the internal memory.
Finally, I thought if I went back to 2.1 with Odin, I could get back some functionality. However, I get the phone into download mode and Odin won't see it either; none of the coms are lit up.
I'm to the point of asking for a replacement, but I'd rather get it done myself and avoid talking with support.
Thanks in advance for any assistance.
Click to expand...
Click to collapse
I would recommend buying a new usb cable. If the new cable doesn't work then the usb port on your phone may be going bad. If you do decide to buy a usb cable do NOT buy a cheap cable, go to Tmobile and pay the 15 bucks for a good quality cable. If the cable doesn't work then go send your phone in to tmobile, if your warranty has expired then visit www.mobiletechvideos.com and look into sending them your phone for a usb port replacement. It costs around 35 bucks if thats what you end up doing, good luck.
Hi there I am new here..
I bought a 'strange phone' at low cost, the model tag is 'HTC M9et', but the setting shown it is HTC Me, and it looks and works exactly like the Me, but it got dual SIM for the Chinese market sold by China Mobile, so I guess most of the h/w are the same as the Me except the radio. I got 2 problem with it, first it misses the update option on the settings so I couldn't do OTA update, it is still running on Lollipop. Secondly the USB mass storage doesn't work, when I connect it to the PC via USB nothing happened except the charging light, actually it does show briefly a lightning icon inside a square box, but nothing happened on the PC side, I tried both Linux and windows both the same., but I can connect card reader via it's USB, so the port is working normally. Because of the above problem I couldn't do USB tethering with it, I used my phones for internet via USB and Bluetooth for long time without problem regardless the computer OS in use. I suspect it is a locked phone the carrier removed some features, but strange is that I can use any SIM with it without problem. What I am trying to do is to get a custom ROM for it hopefully I can get back the full features, but first I must know the correct ROM to use, I don't want to spoil the phone although it is cheap, and I've little experience flashing my Motorola Droid Razar with CM ROM, please help me out many thanks !!!
To give a bit more info I just find out, the model type is
htc_hima_ace_ml_dtul
mmmh.... I found this post, after trying to solve very much the same problem. However it seems that this has not been resolved, so apologies for hijacking your thread. Hope someone has some answers or can point us in the right direction.