Ok, my Vibrant decided it didn't want to fully boot one morning when I tried turning it on. I then called T-mobile to try and fix the problem. They couldn't do it due to the phone being hardware locked. They then told me they were sending a warranty replacement. I decided to google the problem and found that I could fix the problem using Odin and adb. I was going to cancel the warranty replacement, but I got a text saying the phone was on its way. Anyway, the phone showed up and I decided to test it to see if it has the hardware lock, which it does not. I was wondering if it would be best to call T-Mobile and tell them that I do not need it anymore and return it. Or, if I should keep the new one seeing as it doesn't have hardware lock? What would you do?
Thanks.
You can still send the warranty phone back to them if you like/want your phone.
So long as they get a phone back, you won't be charged for it.
If your old phone is hardware locked why would you want to keep it. You would have to run the hardware lock fix or the same thing or worse could happen to you again
Related
I receive this error when I boot into fastboot or HBoot modes. When I power on normally, it boots up fine (takes longer than usual), the slider lock screen comes on BUT the touchscreen doesn't work.
Also, this phone is flashed to Cricket (I'm not a Verizon customer) so while the phone is technically under warranty, I'm not sure Verizon will honor the warranty.
Any thoughts?
Downgrade to 1.5 if possible.
PCDPhones can probably fix it, the warranty is technically through them.
I'd go to their website and call them up. They'll have you mail your phone to them. OR find a Verizon friend that you can re-flash the phone back to Verizon, and take it into a Verizon store. They will either give that person an exchange or mail them a new phone.
If you send your phone to PCDPhones, it can be 2 weeks, but they DO honor the warranty. Possibly if you take it to Verizon as well, I'm NOT sure. I know HTC still honors this warranty, and it's done through PCDPhones. Sounds like your touch screen went bad.
You could try to downgrade if you're worried that you won't be under warranty, with http://www.androidforums.com/htc-droid-eris/ in the All Things Root area in AcidBaths' thread on his first post there, hboot and all, so that you're "covered by warranty" - to be honest I bet if it's a physical problem - which it sounds like it is - they won't care about the software anyway
ok so I got the $5.18/ month insurance from Verizon, they tried to offer a $6.99/month plan that adds a 6 month warranty to the exchange and then took it back saying you cant with the thunderbolt.
So my question is should I just tell them I lost the phone and get to keep the battery, sd card, and possibly fix the touch screen later to put it on Metro PCS? Verizon says they cover lost phones, does anyone know if I will have more trouble if my phone is lost versus broken?
Also if its broken is there anyway of getting out of the $100 deductible?
Anyone know if I have to wait a day after adding insurance or any trouble I will run into with this?
So I'm thinking about reverting my phone to stock by flashing a fruitcake and hopefully the "unlocked" text will go away when I do. I have just one question, let's say the "unlocked" text goes away and I'm back to stock, will ATT be able to figure out that the phone was unlocked in the first place and not replace it with a different phone? I'm trying to replace this phone with a galaxy s2 and I called ATT today and they said that they will let me trade the phone with a refurbished gs2 for free. So I what I'm trying to do is get the phone back to stock and remove the unlock text and send it to ATT and hope they don't suspect anything. Will this work?
Atrix_Owner said:
So I'm thinking about reverting my phone to stock by flashing a fruitcake and hopefully the "unlocked" text will go away when I do. I have just one question, let's say the "unlocked" text goes away and I'm back to stock, will ATT be able to figure out that the phone was unlocked in the first place and not replace it with a different phone? I'm trying to replace this phone with a galaxy s2 and I called ATT today and they said that they will let me trade the phone with a refurbished gs2 for free. So I what I'm trying to do is get the phone back to stock and remove the unlock text and send it to ATT and hope they don't suspect anything. Will this work?
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When the phone goes back to Moto and they put it on diagnostics, which will be the first thing they will do after inspecting for water damage, physical damage, etc., they will know instantly it was unlocked. They will inspect the phone because they can use it as a refurb for someone else. To my knowledge nobody has had issues with unlocked phones and warranty replacements, exchanges, or trades. I think you will be safe enough, but even if AT&T doesn't know right away that it is unlocked, Moto definitely will.
I know it should be common sense but stupid me it wasn't so thought i'd pass it on here for anyone else in this situation.
Well having a device replaced under the 1yr warranty from ATT and got what seems to be now after i unlocked bootloader, twrp recovery, flashed custom rom, etc is now bunk! So i call ATT Warranty Exchange to tell them about my bunk refurbished device they sent me so i can get this one now exchanged for another. Well the lady said she needs to have me install some ATT app so she can basically diagnose my device first. I say ok so she sends me a text message with a link for app download and install, DO NOT DO THIS, HANG UP PHONE!!!
Well basically i downloaded and installed the app and what this does is gives ATT full access to your phone by remote! Not even a second after she connected to my device she says to me, "When did you root this phone?" I **** my damn pants and just denied everything and said i didn't and then she said well maybe since it's a refurbished device it was rooted before. Then she wanted to put me on hold it seems to get a supervisor to look further into it which i'm sure they would have then seen the date of root which is obviously after i received the device. So needless to say i hung up right away and deleted the damn app ASAP!
Now i'm worried to call back to Warranty to try again because i'm sure now she added on my account that i have a rooted device so who knows if they will help me now? Going to call them later tonight and see what happens. Will update this thread if people are interested so thought i'd just throw that tip out there. Worst comes to worst i have Square Trade warranty too for 2yrs so could just pay the deductible and get a new device from them but guess we'll see. Maybe just live with my device for another 4-5 months until the HTC M8 comes out?
Hello XDA,
I am in a bit of a sticky position. I have a Sony Xperia Z2 D6503. I purchased the phone from a 3rd party seller on Amazon. The purchase was made around 3 months ago. With the £350 purchase i got standard earphones, charger and original box with the phone. The best thing the phone came with and i assume came with every Sony smartphone is a 2 year warranty.
This warranty entitles me to give the phone back and they repair the problem. Problems only being something i could not have caused, like overheating motherboard.. Or whatever.
The problem i have is my phone wont allow me to use any SIM card. It did when i first got it then after a couple of weeks the phone stopped sending or receiving phone calls and text messages . The weird thing is the 3G internet still works when i have my SIM inserted in the phone.
I obviously got worried and started searching why it happened & how can i possibly fix this. The research i done gave me the conclusion of my phones IMEI is blocked. So straight away i contacted Amazon and they gave the money back and i still have the phone (strangely)
I am now wondering weather i can use my Sony warranty and see if they will repair the phone even though it may be blocked. I have found out that i will not get in trouble as i have legit receipts that show i bought this phone before it was blocked and i have a reasonable reason why i have it.
Would Sony repair or replace my phone even if the IMEI is blocked? Considering the phone is in warranty and i have receipts to prove the purchase.
Please can you give me other possible solutions to this annoying problem.
Kind Regards,
HaroonZ2
I don't see why you shouldn't go for it, the alternative is to end up with an expensive media player.
But hasn't the seller contacted you yet? I find this pretty strange, but there's no reason to have any legal troubles if the third party didn't do anything about it.
catalin.v said:
I don't see why you shouldn't go for it, the alternative is to end up with an expensive media player.
But hasn't the seller contacted you yet? I find this pretty strange, but there's no reason to have any legal troubles if the third party didn't do anything about it.
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The people I bought the phone from stopped replying over Amazon. So as policy amazon had to repay the money. However, they don't care what I do with the phone.
That's what I had in mind. I have a great media player. And £350. But imagine if I had a working sony Z2 and £350. You can't blame me for trying..
Cheers
Go to Sony and tell them about your problem, you've got nothing to lose.
Your point is valid, you've done nothing wrong, and even if they refuse to repair it on warranty, you get to keep the phone.
catalin.v said:
Go to Sony and tell them about your problem, you've got nothing to lose.
Your point is valid, you've done nothing wrong, and even if they refuse to repair it on warranty, you get to keep the phone.
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Yeah, I guess.
Cheers
Have you tried going to Settings> Wireless & Networks > More...> Internet settings (Download settings for internet and MMS). Also SIM cards do fail from time to time. I would get another from your carrier and then check that your APN settings are correct.
TailsNeon556 said:
Have you tried going to Settings> Wireless & Networks > More...> Internet settings (Download settings for internet and MMS). Also SIM cards do fail from time to time. I would get another from your carrier and then check that your APN settings are correct.
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Yes, this was one of the many things I have tried. Ive even considered changing the IMEI.. But I won't.
I have ran in to a dead end with this problem.. It seems like there is not much more I can do apart from taking a risk and giving it too Sony.
Cheers,
Haroon
I have a warranty concern as well, though it isn't an issue with a blocked IMEI.
I tried to pull out the sim tray today and it got stuck and in my frustration (and having no other solution) I used tweezers to pull it forcefully out. Pretty sure it got stuck on the contacts of the MB and bent them, since the tray won't go back in now. Now I can see this as kind of my fault, but not really right? I didn't do anything to make it get stuck and I'm not sure how else I'd have been able to access the sim slot. I obviously won't tell them I forced it out, but any chance they'd fix it on warranty?
hanano17 said:
I have a warranty concern as well, though it isn't an issue with a blocked IMEI.
I tried to pull out the sim tray today and it got stuck and in my frustration (and having no other solution) I used tweezers to pull it forcefully out. Pretty sure it got stuck on the contacts of the MB and bent them, since the tray won't go back in now. Now I can see this as kind of my fault, but not really right? I didn't do anything to make it get stuck and I'm not sure how else I'd have been able to access the sim slot. I obviously won't tell them I forced it out, but any chance they'd fix it on warranty?
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I'm sure they'll charge you for that.
They consider these type of fault, as user misuse.
mariosraptor said:
I'm sure they'll charge you for that.
They consider these type of fault, as user misuse.
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Yes that is something you will have to pay for. Like I said, Sons free warranty deal is only applied when the phone has an internal or external fault cased by the phone itself. Something a consumer damaged breaches the Sony warranty. Therefore you would have to pay some fee.
I don't know what you would pay; it may be something like a charge for sony looking at the phone then extra charge for it to be repaired.
Hey guys, I have a 3 day old T-mobile G5 that is sim unlocked and rooted. Phone was working perfect until this afternoon. While playing Hitman:Sniper, a multi-colored band covered the screen as it locked up. I couldn't get it to do anything at that point, so I pulled the battery. I rebooted, locked up, shut down, and now appears to be dead as dead. Nothing I do will get it to power up.
So here's my questions about sending this in to LG for warranty repair.
1. Since it's completely dead (PMIC from what I'm reading), will LG be able to replace that chip, power it up, and realize that the phone was rooted, thereby voiding the warranty? Or will they just trash the main board due to the fact it probably costs about $.03 and pop a new one in?
2. My other concern is sending this in without wiping the data first. Will they be able to pull up all of my personal/private data if they do power it up somehow?
Not sure I have any choice but to take a gamble on this as it's a paperweight at the moment, but just figured someone would have some info on this stuff.
Thanks!
Topshelf said:
Hey guys, I have a 3 day old T-mobile G5 that is sim unlocked and rooted. Phone was working perfect until this afternoon. While playing Hitman:Sniper, a multi-colored band covered the screen as it locked up. I couldn't get it to do anything at that point, so I pulled the battery. I rebooted, locked up, shut down, and now appears to be dead as dead. Nothing I do will get it to power up.
So here's my questions about sending this in to LG for warranty repair.
1. Since it's completely dead (PMIC from what I'm reading), will LG be able to replace that chip, power it up, and realize that the phone was rooted, thereby voiding the warranty? Or will they just trash the main board due to the fact it probably costs about $.03 and pop a new one in?
2. My other concern is sending this in without wiping the data first. Will they be able to pull up all of my personal/private data if they do power it up somehow?
Not sure I have any choice but to take a gamble on this as it's a paperweight at the moment, but just figured someone would have some info on this stuff.
Thanks!
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if you can enter download mode reflash using lg flashtool
---------- Post added at 03:43 PM ---------- Previous post was at 03:41 PM ----------
comp101inc said:
if you can enter download mode reflash using lg flashtool
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and yes they can tell if its rooted even if it doesn't power on for you. mine bricked and once they hooked it up to diagnostic tool they knew. but i got a good tech and he did a warranty exchange for me
Thanks man. I can't enter any mode at all. This thing is completely dead. Been trying everything I can to get some kind of power out of it.
Guess I just have to send it in and hope for the best? Since I'm on Straight Talk I can't even go to a T-mobile store for repair. Have to deal with LG.
If you are in the USA you possibly (probably) will have lost warranty even though it seems to be a hardware defect. They'll know you unlocked your device because you gave them your device id and imei when you requested the unlock code.
Either way, I'd send it in for a warranty claim. You might get lucky and have it repaired for free. Otherwise they'll tell you the costs for the repair and you can choose whether you want them to repair it or not. Depending on the price, you could let them repair it, go to an unofficial repair shop, or buy a new device (however the latter will almost certainly be the most expensive).
Thanks for all the info W. I don't think sim unlocking the phone would void warranty in any way, so giving them the imei and id shouldn't be an issue. I think. My concern is the unlocking of the bootloader so I could gain root access. That's something they wouldn't possibly be able to know unless the diagnostic equipment detects that like Comp mentioned. Either way, it's looking like my only option here is to send it in for warranty and hope for the best.
Gotta say, I currently have an AT&T G5 in for it's second warranty repair for overheating, and this T-mobile unit bricked after less than 3 days of use. As much as I love the size and design of this phone, I'll be selling both off immediately after repairs are made and finding a different device. Such a bummer.