[Q] Sudden loss of signal - HD2 Windows Mobile 6.5 Q&A, Help & Troubleshooting

I'm on Vodafone UK, at some point this afternoon lost my signal, just had the no signal icon when I checked my phone.
I didn't change any settings, it was working fine received a couple texts, went to reply later and had no signal.
1st I tried going to settings->wireless settings and switching phone off and back on, no joy.
2nd tried Switching phone off and on, no joy
3rd tried settings->menu->all setting->personal->phone->network change network selection to maual, then select vodafone UK from list, still no joy
4th put network selection back to automatic, no joy.
5th turned data connection off no joy
Put my sim in girlfriends unlocked Nokia worked fine and I could make a call.
Returned sim to my phone.
I have noticed it will stay on no signal for ages, then will be trying to find a signal, will appear to have found just a phone signal (full strength) but attempting to make a call will just sit on the dialling screen for ages but never connect and then gives up without an error message after about 40 seconds. My data connection is off when it finds a signal, if I switch it back on it seems to be trying to connect GPRS then after a while back to no signal. Leaving it alone when it appears to have found a signal it stays for anywhere between a few seconds and minutes before going back to no signal.
Sorry my post isn't easier to read, been up since 4am getting tired now, and my phone is doing my head in.
Just to stress again my phone went from working to not just sitting on the table no settings changed or anything. Please help

I had a similar problem to this after flashing a ROM. My signal will be ok for an hour or 2 then disappear, never to return. If I switch 3G off it seems to solve it for me.

Me too
Xenton, I'm on VF UK with 1.72 ROM, and also have random signal drop outs. It happens even when static in the rear part of my house where I can see for 30+ miles and must have line of sight to multiple masts. The coverage maps on VF's website say the phone should be getting good signal, but sometimes, as you say it drops out, to return soon, later, or (but only very occasionally) not at all. I hard reset my phone a short time ago, so I'm pretty sure it's down to the ROM/radio. I've the feeling it's something we just have to live with, unless we wait (forever?) for the VF UK 3.14 ROM or install the WWE version.

Yorkshire Yellow said:
Xenton, I'm on VF UK with 1.72 ROM, and also have random signal drop outs. It happens even when static in the rear part of my house where I can see for 30+ miles and must have line of sight to multiple masts. The coverage maps on VF's website say the phone should be getting good signal, but sometimes, as you say it drops out, to return soon, later, or (but only very occasionally) not at all. I hard reset my phone a short time ago, so I'm pretty sure it's down to the ROM/radio. I've the feeling it's something we just have to live with, unless we wait (forever?) for the VF UK 3.14 ROM or install the WWE version.
Click to expand...
Click to collapse
Hi,
Thanks for the reply. At work this morning my phone was working fine, then when I returned home same problems, no resets or changing to settings. All this makes me think it is a problem with VF, I have posted on the eforum but this is my second day without a reliable signal at home now after 2 years faultless coverage at home. If it keeps up, I may have to drive to a signal and call VF. Did you get your phone through VF, if so you should get onto them for a replacement or repair if it is your phone.
One other curious thing today at work I got some txts from VF which automatically change setting for mobile internet and picture messaging. They still worked fine at work, but I hadn't requested the settings be sent and the old ones worked fine, but then so do these new ones, just not at home, where I am mostly signal-less.

Xenton,
I used to be unable to send MMS's until I hard reset my phone. Oh, and despite requesting the MMS settings via the customer services and the VF web site, nothing ever arrived on any of the occasions it was supposed to.
I'm out of my initial contract after a year, so think I'll do well to get a new hand set. It's more of a relatively minor annoyance, as opposed to what seems like your more significant issue.
It only really happens a noticeable amount at home, so I’d put it down to something to do with the number of cells my phone could presumably see, and perhaps it getting ‘confused’ (?).
I’d be interested to hear what you find out on this, if you reach a resolution/find a solution.
YY

Related

**SOLVED!!** Any 3.27 Radio-based ROM & signal reception issues

hey everyone, maybe I have a bogus phone, but I've tried multiple roms based on the 3.27 antenna, DCD's WM6 & WM6.1 versions.
Each time, after the flash (both radio and rom) it takes me over 5 minutes to get a signal (RT or EVDO). After it gets a cell signal, everything works fine including GPS. But after each soft reset, it takes me 5 minutes to get a phone signal again.
I thought it was the ROM, but after trying it with multiple versions, I am at a loss.
Any ideas?
FWIW MSL/MDN/MSID codes are intact and correct. Signal area is consistently 4 bars. Phone functions fine after getting a signal.
**SOLUTION**
1. Have MSL code ready
2. From phone app, type ##PST#
3. Click EDIT
4. Type in MSL code
5. Click VIEW INFO in bottom left corner
6. Click M.IP SETTINGS
7. Change value of MIP REGISTRATION RETRY to 1000 ms
8. Change value of MIP MODE to MOBILE IP PREFERRED****
9. Click MENU in bottom right corner
10. Click OK
11. Soft reset device
**** note, I had to adjust MIP MODE 3 times before I got it to work.
Thanks everyone!!
especially limezednem!!
no issues so far. My phone boots up super quick now since i did this wm 6.1 and radio update. Feels kind of naked but love the speed. It has frozen on me on multiple occassions when trying to uninstall certain programs but as far as phone connectivity, i have had no issues since i got it working. Connects right away.
I had the same issue. I flashed back to the original ROM and it signal was acquired in a flash. I have since swapped the phone from Verizon, but I am reluctant to re-flash, though I REALLY want the GPS functionality... please some one come up with a cure for this slow signal malady!
anyon else had this issue?
pdavis466 said:
anyon else had this issue?
Click to expand...
Click to collapse
I originally had problems with the dreaded Error 67 with the new ROMs (tried everything). I went back to the stock Sprint ROM and it disappeared.
On a whim I tried the upgraded ROM again (glutton for punishment). After it rebooted I couldn't get a phone signal... I went into Connections and turned off the phone and waited a minute and then turned it on again. Got a signal in less than 10 seconds. (Error 67 are gone too... go figure!)
Try that.
I'm w/Sprint and had the same issue with radio ROM 3.27,it took about 2 minutes to get cell signal after soft reset,then the data connection got disconnected every single,i was so frustrated since i did a lot of internet radio streaming and IMing.I flashed it back to 2.17,all is working fine with the old ROM,I think i can live w/o build in GPS for now.
You might have already tried this, but if not, try flashing to DCD's 2.1.0 ROM with the 3.27 Radio. This is the one and only ROM I've ever flashed to and probably ever will flash to unless some godlike official update is released. I stuck with this because I feel it's *easily* the most stable, has fully working BT AND has GPS & Rev A enabled (network permitting).
If you haven't already, try 2.1.0.
sandiegodude said:
hey everyone, maybe I have a bogus phone, but I've tried multiple roms based on the 3.27 antenna, DCD's WM6 & WM6.1 versions.
Each time, after the flash (both radio and rom) it takes me over 5 minutes to get a signal (RT or EVDO). After it gets a cell signal, everything works fine including GPS. But after each soft reset, it takes me 5 minutes to get a phone signal again.
I thought it was the ROM, but after trying it with multiple versions, I am at a loss.
Any ideas?
FWIW MSL/MDN/MSID codes are intact and correct. Signal area is consistently 4 bars. Phone functions fine after getting a signal.
Click to expand...
Click to collapse
Try programming your phone OTA, and updating your PRL.
*22803 for telus, *228 for some other carriers. Not sure what you have, but that could be your issue.
Mine did this at first, I dont know what I did to change it but it went away. Problem is, when I updated my prl to 60711 or whatever the new one is, the problem came back. I reset on my way to work and it didnt get a signal until well after I parked (15 min drive) but for some reason sitting at home it would get the signal within 2 minutes. For me it hasn't been that big of an issue since I only soft reset once a week or so. But I am scared that this will occur in a time of need. Glad to hear there are others out there who share my problem.
SAME THING HAPPENED TO ME.. i made a thread about this too....
did you get it resolved?... its really frustrating.. i flashed it flawlessly to my room mates phone... then failed on mine.. figured it was my phones fault.. got a new one... and SAME thing on the brand new phone... where am i going wrong?
all ID numbers were correct... esn, mdn, msid. etc etc.
help me please
same EXACT Thing happened to me.. with 2 phones.. however, I flashed my room mates phone flawlessly and is still working without an issue...
double post... damn computer
no luck.
sticking with 2.17 for now.
i have SORT OF the same prob............ i get signal right away but it fades in and out from evo to 1x and back ...... sometimes it can take me a half hour to finally connect a phone call because of it.
any ideas?
bump because i really would like to know why this is happening to a few select people..
maybe ill just wait for sprint to release the official rom/radio... and go from there
I went back to 1.4 radio and custels 1.1 rom, now my internet isnt working....
go figure
i have a feling it might have to do with prl's.
try ##786# reset it and then load latest prl i hope this work
I have the latest PRL, still no luck.
I have Verizon and just dial *228 and when prompted press #2 and it updates my roaming capabilities (PRL) all over the air with out having to look for PRL's over the net and manually updating them.
I don't know if Sprint has this feature but if it does try it out.
Ohh yeah i was playing with the registry and found a way to make your signal stronger ( I think ) I don't know if it realy does work but it give me higher bars
go to
HKLM -- System -- State -- Phone
There are two strings.
One is Signal Strength and Signal Strength Raw.
I change the value to 100 on both and get full bars. I dont know if it does give a real effect.
But after a little while it goes back to the original signal value
Shiva1 said:
I have the latest PRL, still no luck.
Click to expand...
Click to collapse
diid You do ##786# and reset phone ?
I have the sprint 7800 with 6.1 mobile and I am having an issue with my reception as well with this radio. When I make / receive phone calls I get a crackling sound. It's faint but none the less enough to be annoying whne talking on the phone for awhile. Any one else having this problem or have a solution to it? Thanks ahead of time.

Q: SGS2 call drops and connecting problems

Hi, I have strange problem with my SGS2. While I'm in my apartment I simply can't use it to make phone calls.
Someone calls me, I answer, either by dragging or by pressing home button (I set that option in the call setting menu). But nothing happens, ringing stops, but screen stays the same, showing that someone is calling me, and of course, it isn't connected, no voice is coming through. I can drag answer icon all day long but it won't make it connect. If caller is patient enough it will connect after 30-60 seconds after I tried to answer the call.
Second problem is that if I call someone, or it connects us after those 30-60 seconds, call will simply be dropped after 5-10 seconds.
Signal is fine, 3 or 4 bars, when I'm somewhere else I don't have these issues. Few days ago I got called while I was in underground garage in same building I live in, there were no bars on signal indicator, but phone answered immediately and it didn't drop for those 2-3 minutes I talked. But When I'm in my apartment (I live on the 4th floor, there are no large buildings blocking the signal, and anyway, phone says signal is 3-4 bars...) I'm unable to make or answer calls.
This is from the first day I bought it, at first I thought it's something with network, that they were doing something, since my old HTC Legend had no problems here, but after a month it's the same.
Do android phones have radio "part" in their software? Like older WinMo phones did? I remember my yet older HTC Artemis had so I could flash other radio versions to get better reception and battery life.
Or does someone have better idea? Because I'm all out, warranty is useless since this isn't something that happens everywhere so I can't show "them" it doesn't work...
Firmware is stock, I debranded it from t-mobile to XWKE7, kies recognizes it so I think I did that part OK. But anyway, this problem is from day one, before I reflashed it for the first time.
Solo761 said:
Hi, I have strange problem with my SGS2. While I'm in my apartment I simply can't use it to make phone calls.
Do android phones have radio "part" in their software?
Yes it baseband/Modem interchangeable and flashed as phone via Odin .
Question = Q&A section .
jje
Click to expand...
Click to collapse
Thanks, I'll look if there are alternative software for baseband/modem. Hopefully that will help.

[HELP!]Signal hardware/software complete freeze problem anyone?

Hi!
I have my Xperia S for about 3 months now (12w07, currently on FW .73), and I am 100% on original firmware, never rooted or flashed, never installed "pirated" software.
The problem:
My number is out of reach. Although the phone operates COMPLETELY normally (even receiving e-mail via wifi works, programs run smoothly), although the signal bars show FULL signal strength, signal reception & transmition do not work at all. When being called, it reacts EXACTLY as if I was in a NO signal area (the operator says unreachable, not switched off). This will continue until I restart the phone, otherwise the signal never comes back! Today, which was the second time that this happened to me, I was of-network for approximately 4+ hours! Darn!
Anyone else experienced this?
FYI, my SIM is an original MicroSIM, not a cut one...
Check your SIM, might be something wrong with that.

HTC Titan II drops cellular data connection randomly

Curious issue with my Titan II. Cellular data connection just fails at random intervals. Cycling airplane mode or rebooting the phone is the only way to get it back. HTC blames it on AT&T and AT&T blames it on HTC. I've spent hours on the phone with each. Even got a new Titan II from AT&T, but it went into this constant reboot loop, so I went back to the first unit.
Now comes the interesting part: I live in Detroit and have been traveling to FL quite a bit, this year.. and the issue DOES NOT HAPPEN IN TAMPA. Phone runs perfectly well, there. Here in Detroit, cellular data "up" time ranges from 5 minutes to 14 hours when static. 2 minutes to 20 minutes when driving around town. Drops are less frequent when streaming something.
HTC Titan II stock (FW: 2180.0400.118011.502)
Windows Phone 7.5 (7.10.8112.7)
4G SIM card (3rd one)
Appropriate data plan
Serious thanks for any ideas anyone has. Do I add an APN, throw the phone against the wall, or what? Please do not suggest I change to a different phone as that is not an option.
DrDon995 said:
Curious issue with my Titan II. Cellular data connection just fails at random intervals. Cycling airplane mode or rebooting the phone is the only way to get it back. HTC blames it on AT&T and AT&T blames it on HTC. I've spent hours on the phone with each. Even got a new Titan II from AT&T, but it went into this constant reboot loop, so I went back to the first unit.
Now comes the interesting part: I live in Detroit and have been traveling to FL quite a bit, this year.. and the issue DOES NOT HAPPEN IN TAMPA. Phone runs perfectly well, there. Here in Detroit, cellular data "up" time ranges from 5 minutes to 14 hours when static. 2 minutes to 20 minutes when driving around town. Drops are less frequent when streaming something.
HTC Titan II stock (FW: 2180.0400.118011.502)
Windows Phone 7.5 (7.10.8112.7)
4G SIM card (3rd one)
Appropriate data plan
Serious thanks for any ideas anyone has. Do I add an APN, throw the phone against the wall, or what? Please do not suggest I change to a different phone as that is not an option.
Click to expand...
Click to collapse
Yes, I'm facing the same issue.
It seems something related to wifi sleeping when the phone goes stand by and the solution could be keeping it alive in some way....like streaming..
I hope this will be fixed with AT&T Tango 8773 Update (Once it finally come....)
DrDon995 said:
Curious issue with my Titan II. Cellular data connection just fails at random intervals. Cycling airplane mode or rebooting the phone is the only way to get it back. HTC blames it on AT&T and AT&T blames it on HTC. I've spent hours on the phone with each. Even got a new Titan II from AT&T, but it went into this constant reboot loop, so I went back to the first unit.
Now comes the interesting part: I live in Detroit and have been traveling to FL quite a bit, this year.. and the issue DOES NOT HAPPEN IN TAMPA. Phone runs perfectly well, there. Here in Detroit, cellular data "up" time ranges from 5 minutes to 14 hours when static. 2 minutes to 20 minutes when driving around town. Drops are less frequent when streaming something.
HTC Titan II stock (FW: 2180.0400.118011.502)
Windows Phone 7.5 (7.10.8112.7)
4G SIM card (3rd one)
Appropriate data plan
Serious thanks for any ideas anyone has. Do I add an APN, throw the phone against the wall, or what? Please do not suggest I change to a different phone as that is not an option.
Click to expand...
Click to collapse
Are you sure you aren't hitting "black spots" on your network? If you have random connection drops in only particular area it is likely the masts and AT&T issue. I've swapped my provider from the one which did 2G/3G signals to 3G only provider. 3G only has better coverage and lesser black spots on the network and hence I hardly see any drops in connectivity. Don't hard reset or anything, it will only make you re-do the whole phone, won't help the cause.
Have you checked if two golden pins on the back cover are making good contact with phone?
drupad2drupad said:
Are you sure you aren't hitting "black spots" on your network? If you have random connection drops in only particular area it is likely the masts and AT&T issue. I've swapped my provider from the one which did 2G/3G signals to 3G only provider. 3G only has better coverage and lesser black spots on the network and hence I hardly see any drops in connectivity. Don't hard reset or anything, it will only make you re-do the whole phone, won't help the cause.
Have you checked if two golden pins on the back cover are making good contact with phone?
Click to expand...
Click to collapse
Have to rule all of that out as it doesn't happen at all in Tampa. I can drive from Ybor City to Clearwater and back and never need to reset the phone. Here at home, I have four bars and will lose cellular data with the phone in a static location. Driving around in Detroit is guaranteed to make it drop cellular data even with the phone lit up and active. I can have Navigator running and it'll just quit loading maps and giving directions until I cycle Airplane Mode. In Tampa, this doesn't happen.
In Tampa, I've gone the whole week without any need to reset the phone. I can't walk from the gate to baggage claim in Detroit before it loses its data connection.
DrDon995 said:
Have to rule all of that out as it doesn't happen at all in Tampa. I can drive from Ybor City to Clearwater and back and never need to reset the phone. Here at home, I have four bars and will lose cellular data with the phone in a static location. Driving around in Detroit is guaranteed to make it drop cellular data even with the phone lit up and active. I can have Navigator running and it'll just quit loading maps and giving directions until I cycle Airplane Mode. In Tampa, this doesn't happen.
In Tampa, I've gone the whole week without any need to reset the phone. I can't walk from the gate to baggage claim in Detroit before it loses its data connection.
Click to expand...
Click to collapse
UPDATE: Cellular data connection is a little better with WiFi turned off. It won't lose it as quickly in a static location, but still loses it as I move between towers. Also had to reinstall a couple of apps that had stopped launching.
Is forcing Tango an option?
I have the same problem,
I live north of detroit.
my phone has been in to htc repair 3 times, i think they have replaced every part in it, the last time i got it back it held connectivity for 11 minutes.
this is on my home tower as well as several towers around me.
Normally all testing was done with wifi off, on towers where the lumia 900 and my wifes iphone have never lost data.
i have been waiting a week for a htc level 2 rep to call me.
we shall see
Keep me posted. Last time I spent time with HTC, they decided that - since the issue only happens in Detroit - that it was AT&T's problem. AT&T, naturally, claims that the problem doesn't appear on any other device, so it must be the device.
Can't wait for Windows 8 phones. I'm getting one.. ANY one.. the first day they go on sale.
Well I just got off of the phone with a level 2 rep from HTC, who seemed pretty confident that the problem is the rear cover. He is sending one out, and says if that doesn't fix it then it will be a phone replacement.
jjmorgan64 said:
Well I just got off of the phone with a level 2 rep from HTC, who seemed pretty confident that the problem is the rear cover. He is sending one out, and says if that doesn't fix it then it will be a phone replacement.
Click to expand...
Click to collapse
While entirely skeptical, I certainly hope it works. PLEASE post your results.
DrDon995 said:
While entirely skeptical, I certainly hope it works. PLEASE post your results.
Click to expand...
Click to collapse
I'm more skeptical than you, trust me, but it would explain how so many people get the same problem with replacement handsets, as that piece is often not replaced
So, I'm in Florida for the week and noticed something.
In Detroit, the status bar says "4G"
In Tampa, the status bar says "LTE"
As before, I have not lost cellular data connection since I landed in FL. Kind of rules out the battery cover as the issue is gone, here. It appears the issue goes away in LTE areas while it's present in areas yet to get LTE. Detroit's LTE rollout hasn't happened, yet. So, it appears I've got another month of suffering before the problem is rectified.
One other note. With Internet Sharing set to ON...
In Detroit, my wife's laptop connects to the phone and can get internet.
In Tampa, my wife's laptop connects to the phone, but cannot get internet. It gets the error msg: "your computer is trying to use a dns server that is incorrect or doesn't exist"
My laptop works flawlessly connecting to the phone's Internet Sharing both in Detroit and Tampa. For the life of me, I can't find anything different in her settings over mine. Both are Win7. Hers upgraded from Vista, mine x64 and new this fall. Also, two internet-capable televisions connect to the phone and get to the internet flawlessly. But something with LTE doesn't like my wife's computer. Odd.
Honestly, I adore everything about this phone except for the data connection issue in Detroit (and a few other areas, it seems).
There HAS to be a setting or SOMEthing I can tweak to get this thing to work in Detroit.
Check battery cover, radio negotiation, firmware of radio
DrDon995 said:
So, I'm in Florida for the week and noticed something.
In Detroit, the status bar says "4G"
In Tampa, the status bar says "LTE"
As before, I have not lost cellular data connection since I landed in FL. Kind of rules out the battery cover as the issue is gone, here. It appears the issue goes away in LTE areas while it's present in areas yet to get LTE. Detroit's LTE rollout hasn't happened, yet. So, it appears I've got another month of suffering before the problem is rectified.
One other note. With Internet Sharing set to ON...
In Detroit, my wife's laptop connects to the phone and can get internet.
In Tampa, my wife's laptop connects to the phone, but cannot get internet. It gets the error msg: "your computer is trying to use a dns server that is incorrect or doesn't exist"
My laptop works flawlessly connecting to the phone's Internet Sharing both in Detroit and Tampa. For the life of me, I can't find anything different in her settings over mine. Both are Win7. Hers upgraded from Vista, mine x64 and new this fall. Also, two internet-capable televisions connect to the phone and get to the internet flawlessly. But something with LTE doesn't like my wife's computer. Odd.
Honestly, I adore everything about this phone except for the data connection issue in Detroit (and a few other areas, it seems).
There HAS to be a setting or SOMEthing I can tweak to get this thing to work in Detroit.
Click to expand...
Click to collapse
Hum.. that's curious. I had the original titan with similar issues.
I disabled wifi when not connected. I replaced battery cover also. The titan2 supposedly fixed that issue with the battery cover because it was a design flaw.
The radio supports 2G, 3G/4G/H and LTE. You may want to check it. You can set the radio it uses and not let the firmware decide which radio to use. You can check the service menu, I forgot the code. Just search for it.
If you use 2G, data and voice are not supported simultaneously. Check and make sure the contacts on the battery cover and on the phone are clear of debris. Use a solution to clean the contacts on the phone.
In the past I manually set the radio to 3G (HSPA and HSPA+) [HTC Pure, HTC HD2 on at&t]. The 3G radio is mature and should have less issues with the radio negotiation.
BTW, there is a keep alive wifi app also.
Thanks. I'll have to look for the codes. It's pretty obvious after going back and forth so much that the Titan II has a flaw with the way it handles AT&T's 4G. Scanning the maps from others who have had problems all show that they're in areas with 4G but without LTE.
Yeah, if I could force this thing to do LTE or 3G I think we'd be fine. It's the Best Phone Ever so long as it gets LTE, 3G or Edge. Anything else and it's crap.
Yes, back connector is okay and I've done this every way one can think of and kept notes. WiFi doesn't matter. On or off, the T2 will lose cellular data connection randomly in 4G areas. NOT in LTE areas. I'm only unable to test it on other carriers.
Similar problem with data
So I have had a similar problem -
I had a Samsung Focus, great phone, but I wore out the USB port - wouldn't charge consistently or sync. I figured I might as well use the insurance I had been paying. They sent me a Titan I - it had the bad microphone issue. So after some messing around they sent me a Titan II.
It has never had consistent data connection. I am in an area where I get the 4G icon (not LTE).
My experience tells me that if I move around and change cell, or lose signal in the cell I am in for any reason, then the phone will NOT connect back to data. It can (almost always) still get phone calls and send/receive texts and so on, but no data. Toggle airplane mode always fixes the problem, until the next time.
Originally HTC wanted to send me a new back cover - AT&T have been completely useless, they have no idea. Eventually after messing around with factory resets, powering on and off continuously, another new SIM card, HTC decided they want the phone repaired or replaced (level 2).
It is still inside the 30 day limit for exchanges from Assurion (AT&Ts insurance carrier) so it's getting replaced. I'll let you know if it fixes the issue, but I haven't been in an LTE area so I can't check that.
Personally I think it is a problem with handing off/reconnecting to 4G tower service - we'll see......
Anyone have the radio codes?
I've had the same problem since I got the device as well; but have noticed that it doesn't happen in all areas around me. My house is one of those areas though that I always lose connections. I've tried every APN / idea I've found on the internet with no luck. It's clearly something to do with AT&T towers. The only think I've not been able to try is a different SIM card in the same phone since it requires a '4G' sim card to even work at all. However the same SIM does work fine in '3G' only phones.
Going with the radio idea, does anyone have the codes to turn off the LTE radio? I just saw the list saying this phone will be long gone before AT&T ever gets LTE in Colorado so maybe just turning it off would help. Every code i found was for the T1 though and it didn't work on my phone.
jjmorgan64 said:
I'm more skeptical than you, trust me, but it would explain how so many people get the same problem with replacement handsets, as that piece is often not replaced
Click to expand...
Click to collapse
UPDATE: HTC insisted on sending me a new SIM card cover (since it contains the radio's antenna). Despite my argument that the fact it works in Florida negates antenna as a suspect, they sent it along, anyhow. Naturally, there is no change. It still randomly drops cellular data. And now, I've picked up another spot on the freeway where my calls get dropped. Granted, it happened ONCE, so that could be any number of things. Long story short, it's not the antenna.
Next idea?
Well, I'm in Florida and found a spot where the phone fell back to 4G from LTE. Data issue returned. So, that takes geography out of the equation. The phone can't hold a data connection when using 4G. So, should I go for a fourth unit?
My addition:
AT&T recently rolled out LTE to my area in CT. I never had the problem before on straight 4G. Now, when I go from LTE to 4G (my drive every morning) data just stops working. I push it in to airplane mode and back out again and it works.
BTW - I am running Tango, so that is not likely to be a fix unless a radio update is released with it.
N!njaDuck said:
My addition:
AT&T recently rolled out LTE to my area in CT. I never had the problem before on straight 4G. Now, when I go from LTE to 4G (my drive every morning) data just stops working. I push it in to airplane mode and back out again and it works.
BTW - I am running Tango, so that is not likely to be a fix unless a radio update is released with it.
Click to expand...
Click to collapse
AT&T just switched on LTE metro-wide, last night. Now, the Titan 2 performs just as it does when I'm in Florida. It's nice having a data connection that'll stay good all over town, again.
I have spent some time discussing this with HTC and AT&T. Actually just got off the phone with HTC level 2.
I too have gone through all the options - new phone, new cover, new SIM card (you can just go into AT&T and ask for one, no charge), hard reset, everything.
From the information in this thread, and elsewhere I can say that the phone drops data on one of two things happening:-
- connection to tower is interrupted in current cell, but is re-acquired
- connection is handed off to adjacent tower as you travel to a new cell
Both these things will drop data IN 4G AREAS ONLY. If you are lucky enough to have consistent LTE in your area, you shouldn't have any problems.
Right now I'm working on getting the service menu codes so we can play with the radio settings. It sounds like HTC support reps have been forbidden to give these to end users on windows phone devices (I wonder why??!!).
If I get this information and it provides a fix for this issue, I will (obviously) post it, and I imagine HTC will as well. Here's hoping.....
Andy

So WTF about this phone ? I got finally plenty of issues...

This is my first LG phone and I really like it (the general feel, the interface, the camera, ...) but there are issues. I don't know if it's hardware (for most of them) or software so they will be solved but wow... It's the first time I got a phone is that much problems....
4G connection seems to not work sometimes, have to deactivate data and reactivate it to solve the problem
Mobile network just disconnect sometimes too, the phone search for network and get it back after seconds, switching between 4G and H+ (didn't have this issue with my last phone at the same place)
I got a DEAD PIXEL in the middle of the screen. Black zone, very small but annoying and I don't know if my device can be changed for only 1 dead pixel. First time I got a dead pixel on a mobile phone
Bluetooth is not reliable. Sound level change on my wireless speaker (notes goes higher sometimes)
So I must be very unlucky or ...
Okay, my phone is going to be changed with another same one, next monday. Hope it was just a bad episode with LG
Please, give us a feedback when you'll get the new one
Its common for g5. Lots of production issues. Just try and get it changed. It might be hit and miss.
Look like it's about the 4G network. The issue happend when it tries to send data but receive nothing. After a while, it just disconnect 4G (maybe because it see it don't get data back) and switch to H+ for seconds before switching back to 4G again.
When in this state, even SMS are not sending.
I hope my replaced phone will not have this issue. Fingers crossed.

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