In call volume consistently so low I use speaker - Vibrant Q&A, Help & Troubleshooting

I use the speaker phone over half of the time when I either receive or send calls because the incoming volume is so ridiculously low I barely hear the other person.
I bought this phone on day 1 through Costco and this (well gps too) has been my only problem.
Has ANYONE had a similar issue and do you know a did for it?
Sent from my SGH-T959 using XDA App

For in-call volume go to settings>>call settings>>HAC mode, and enable it ... This should help ....

Since the OP never responded I wasn't sure if this was a fix or not.
My neighbor just got this phone and was having the same issue and enabling this feature DID fix it.
I hate to revive a year old thread but wanted to say thanks.

Thanks Dan0zone for answering this post a year ago and Thank you n7slc for bringing this post back up with a responce!!.....i have been living on my loud speaker for almost a year now,just thinking the ear speaker was blown...i never saw this post till now....and yes it worked for me as well

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[Q] I have serious Call speaker problem with my S2...Help

Hi:
I just got my galaxy s2 today. The only and important problem i found so far is the Speaker ( the one we use for calling not music). I keep hearing the electric noise when i make phone calls. the noise disappear if i use the earphone. So, I am sure that something is wrong with the Speaker........
love this phone so much.
Can somebody help?
Thanks a lot!!!
Return the phone for a refund or exchange, the earpiece speaker is broken.
where was this phone purchased?
I bought it from clove
When I turn the volume down a bit the problem is gone.
It only happens when I turn the volume to max or one step from max.
Is that still mean there is a problem with my s2?
Thanks.
Sent from my GT-I9100 using XDA App
Does anybody know how to solve this?
this problem is still there no matter what.
Thanks.
Might be a dumb question but whatever.
Are you connected to edge/2g? Are you next to a computer/wifi router?
Sent from my SGH-T959 using XDA App
NO I am having 3g or H+ from rogers, Canada.
it mast be something to do with the speaker because If i use the earphone the problem is gone.
is it possible that rooting caused it?
root did not cause it, the issue was probably always there. i really wish more people would reply saying if they do or do not have the issue as well, so we know if its common to all SGS2 units, or you just have a specific defect.
As per request..
No I don't have this problem and have used the speakerphone several times.
No problem with my earpiece speaker or my speakerphone
Not here but I do get the headset issue...though that's another thread..
Sent from my Hero using XDA App
awesome, there are some data points. max volume doesnt seem to crackle everyone's speaker, so maybe a bad batch is going around.
My SGS2 ear-peace crackles on max volume pretty badly - sounds like something is rattling inside. If I put it one or two notches below max, the crackling stops.
I also purchased from clove and live in Canada.
I had this issue with a nokia years back. I ordered and replaced the speaker and the problem was solved. It could just be that it was not glued-snapped down properly and this causes it to vibrate. real crackling is caused by a distorted diaphragm in the speaker.
Anywho, I also was wondering if anyone else has this problem.
JF-GINO said:
My SGS2 ear-peace crackles on max volume pretty badly - sounds like something is rattling inside. If I put it one or two notches below max, the crackling stops.
I also purchased from clove and live in Canada.
I had this issue with a nokia years back. I ordered and replaced the speaker and the problem was solved. It could just be that it was not glued-snapped down properly and this causes it to vibrate. real crackling is caused by a distorted diaphragm in the speaker.
Anywho, I also was wondering if anyone else has this problem.
Click to expand...
Click to collapse
I'm afraid to say I noticed this on my phone today. Turned it down a couple of notches & the crackle could no longer be heard. Far from ideal. Will have to check with clove on next steps, and samsung australia on repair cost if done locally.
Yup same problem here. The local samsung service centre technician says there's nothing wrong with the speaker, I guess he's just lazy to look into it.
I'll send it in again to another samsung service centre to have another look.
no problem with my speakers, but sometimes the earpiece sound does seem too low when receiving calls even if i have it on max volume settings
Have the same problem... Like the earspeaker is distorting and vibrating. It starts just when I call somebody, when ringing.... Tomorrow I will take it to hospital
ok I got back my phone from Samsung Service Centre, after a second persuasion they changed the front panel (whole LCD including the front speaker, not sure if the back speaker too, I don't know the structure of the phone).
And now, it's solved!! NO MORE BUZZING when making/receiving calls!
Definitely go ask for an exchange or a change of your panel guys! It's a HARDWARE ISSUE.

[Q]Microphone and Ear Speaker not working

So I bought a new Photon 4g 1 month ago, havent rooted it, no unlocked bootloader yet.
Some days ago I was just calling someone and I didnt hear the beeps you get, when you wait for someone to pick up the phone... It was silent for some time and I checked the screen - No mute, Speaker on, And call duration is 00:13 and counting... I thought it could be fixed with a reboot, but It didnt work.
So today I found out that the Microphone is not working too... I was recieving call from my dad, and I already knew I have the problem. I just picked up the phone and said, that my phone is broken and I cant hear him. He just kept calling and calling me and when I met him, he said that he didnt hear a thing.
So is it just me, or do you think its weird too, that both - ''Ear speaker'' and microphone breaks at the same time. Or are they connected?
I downloaded some Volume control apps and nothing was muted. Everything was loud. Call volume on max. Can this be fixed by something or I need to get the phone to a repair shop?
Regards,
QPandRo
QPandRo said:
So I bought a new Photon 4g 1 month ago, havent rooted it, no unlocked bootloader yet.
Some days ago I was just calling someone and I didnt hear the beeps you get, when you wait for someone to pick up the phone... It was silent for some time and I checked the screen - No mute, Speaker on, And call duration is 00:13 and counting... I thought it could be fixed with a reboot, but It didnt work.
So today I found out that the Microphone is not working too... I was recieving call from my dad, and I already knew I have the problem. I just picked up the phone and said, that my phone is broken and I cant hear him. He just kept calling and calling me and when I met him, he said that he didnt hear a thing.
So is it just me, or do you think its weird too, that both - ''Ear speaker'' and microphone breaks at the same time. Or are they connected?
I downloaded some Volume control apps and nothing was muted. Everything was loud. Call volume on max. Can this be fixed by something or I need to get the phone to a repair shop?
Regards,
QPandRo
Click to expand...
Click to collapse
Yep totally sounds hardware related. Wouldn't hurt to do a factory reset to make sure.

[Q] Top speaker quality in viber

Hi,
I was using my old Galaxy s3 to call & txt fiance using viber in states, now that I have sold it to mazuma mobile I have used viber to call her for the first time on my z2 & I could barely hear her at all on the top speaker & had to put phone on speaker phone just to hear her , normal call quality is pretty good on mobile calls, volume was up full. She could barely hear me as well, I turned off noise cancellation in call settings & she could hear me a bit better but said it was still quiet.
Just wondered if anyone else has experienced this?
Cheers.
Have you tried moving the phone around on your ear? Sounds silly, but because of the placement of the speakers, its not as natural as other phones i've used imo (or maybe its how tall the phone is). I found the same issue at first, then i moved the phone around on my ear until the speaker and my ear lined up right and the sound was normal.
Yeah mate, moving the phone around my ear was first thing I tried, I don't have issues with normal calls but speaking to her on viber it's almost like the speaker volume is set really low & I could barely hear her at all, since I call her in the early hours I would rather not have to put the call on speaker phone.
BanziBaby said:
Yeah mate, moving the phone around my ear was first thing I tried, I don't have issues with normal calls but speaking to her on viber it's almost like the speaker volume is set really low & I could barely hear her at all, since I call her in the early hours I would rather not have to put the call on speaker phone.
Click to expand...
Click to collapse
Ah okay. I did a quick google search and it looks like its hit or miss for some devices, so it might be on their end. This thread has a Viber rep responding in it to the same problem, or at least a couple months ago he was(no real solution, other than reporting it).
http://forum.xda-developers.com/showthread.php?t=2307492
Also there's an app suggestion in there that a member says helped, and another one would be master volume (i think thats the name). I don't really use Viber, so i'm not much help other than that.
Cheers again for the reply mate, have checked that thread out & also posted in it hoping they will still be checking it, checked the apps mentioned in play store & most haven't been updated since 2011, I do think the issue is like you say more on Viber's end as the volume was fine on my now sold Galaxy S3.
Might have to check out Line or similar apps & get her to do the same as Viber is almost unusable due to this, connection quality was excellent all through the call so I think Viber just need to update or optimise it for the Z2.
Same problem man, here is a fix that worked for me, note 3 international version:
http://forum.xda-developers.com/showpost.php?p=54518814&postcount=31

Had enough !

well i know there are post on the quality of the calls on this phone ( mainly the other party struggling to hear what you say) . i have finally blown my top ! since i first got this phone back in May, this has been an on and off problem. today i made 4 calls this morning 3 of which saying they were struggling or couldn't hear me ! i was so fed up i rang Sony and did a "repair" with PC companion .. made no difference what so ever ! then it was fantastic, i was on the phone to phones 4U, who i bought the phone from, and the lady said "sorry i cant hear you sir" so the phone is going back. to be repaired . im not holding out a lot of hope that this will fix the problem due to the amount of threads where a fair few people are having this problem. seems to be a sub quality microphone on this device
I just had probably my first conversation of any length and not on BT with my gf. She said she couldnt hear me the whole time. I turned off that setting in sound or call menu and that didnt help much. Im disappointed.
Try turning off microphone noise suppression in Call Settings. It helps in a few situations.
I have had the exact opposite problem. I couldn't hear the other party (not on speakerphone) but they could hear me crisp and clear.
I tried that during my call with the gf, she did say it got better but only marginally. Out of my last few Android phones she said this one sounded horrible, specially compared to the M8 I was about to sell. This is probably a deal breaker for me. How do you make a high end phone that has terrible call quality?
I've got the exact same problem with my Z2. The other party cannot hear me when I hold the phone to my ear -- if I turn the call on speaker, everything works fine!
Also, the other party hears a very strong echo of their own voice, but only when the call is not on speaker.
It is absolutely beyond me, how something this simple has gone through the quality checks at Sony. Seriously, a 600€ phone that you can't use to make normal phone calls. Are you serious?
And yes, I also tried turning off noise cancellation in the call settings, did not help really much...
The fact that it DOES work when using the speaker tells me that it is "just" some software bug that should be fixable (and not a defect microphone).
No issues here with call quality, only issues i have is the charger door keeps mysteriously opening in my pocket and that damn screen reacting to metal, same issue, pull it out my pocket and its opened something or removed a shortcut grrrrr
in_finity said:
I've got the exact same problem with my Z2. The other party cannot hear me when I hold the phone to my ear -- if I turn the call on speaker, everything works fine!
Also, the other party hears a very strong echo of their own voice, but only when the call is not on speaker.
It is absolutely beyond me, how something this simple has gone through the quality checks at Sony. Seriously, a 600€ phone that you can't use to make normal phone calls. Are you serious?
And yes, I also tried turning off noise cancellation in the call settings, did not help really much...
The fact that it DOES work when using the speaker tells me that it is "just" some software bug that should be fixable (and not a defect microphone).
Click to expand...
Click to collapse
Same problem with my Z2 - the other side hears their own word like echo.
svetliol said:
Same problem with my Z2 - the other side hears their own word like echo.
Click to expand...
Click to collapse
yeah my girlfriend tells me she gets feedback too ! so it DOES seem that this is a regular problem with this phone and its just not my handset ! well the phone is going back .. if its a software issue, then unless Sony update the software it the problem will still be there even if they replace the microphone. i just think that its terrible that expensive so called "flagship" devices can have such basic problems. after all .. its a telephone and your supposed to be able to communicate on a phone !
As I wrote on the other topic I tested with Viber and Skype calls and there is no echo so my opinion is this is a software problem. Unfortunately I have no guarantee and I have to wait for some dev's to solve this problem.
svetliol said:
As I wrote on the other topic I tested with Viber and Skype calls and there is no echo so my opinion is this is a software problem. Unfortunately I have no guarantee and I have to wait for some dev's to solve this problem.
Click to expand...
Click to collapse
well if it helps , i did post a thread in the developers section asking if any one of them could come up with a "fix" for the microphone issues.. guess it depends on how many of them suffer with this problem .. or have the time to devote to a fix . not knowing if its a software or hardware issue don't help ! all i know is i use this phone to speak to my clients , and when day after day im being told they cant hear me properly or they get feedback and a few have just given up and hung up. i cant carry on using this phone as it is !

Voice call problems

Anyone else having people you call tell you they can't hear you in the middle of conversations? I can't find any correlation. It has happened with 3 different calls today. All in different locations,but not in the car.
I'll normally reposition the phone on my face and it will correct. Is it possible I'm covering the Mic with the Palm of my hand?
had this issue a second ago.. hmmm
Yes very frustrating! Several times, never happened on Vzn before.
Sent from my VS985 4G using Tapatalk
Got the same problem
cyberhern said:
Yes very frustrating! Several times, never happened on Vzn before.
Sent from my VS985 4G using Tapatalk
Click to expand...
Click to collapse
Bought my g3 in Berlin, using it in Israel...
I am having this issue. issue is fine when the phone is directly to ur ear but if u adjust it or have it a couple of inches away it is horrible.
been testing all day. speakerphone doesn't have this problem.
leave a fake message for urself and u can hear the problem
take the phone and talk into it like a hand radio in normal to low dialogue. while doing it change between speaker and handset talk at the same level.
Anyone ever find a solution to this? I'm still having the problem. Wish I had returned the phone the first time it happened, but I thought it was just a bad signal. I went back in to Best Buy where I bought the phone and they were zero help.
Other threads mentioning the problem:
http://www.reddit.com/r/LGG3/comments/2bmljy/verizon_lg_g3_terrible_call_quality_and/
http://forum.xda-developers.com/verizon-lg-g3/help/complaints-call-quality-t2828905
Welcome to the club
Has anyone had any feedback from LG/Verizon on this?
I called both and was told "they hadn't heard of the problem" which I don't believe.
Anyone get a fix or has a replacement phone fixed the issue?
Yes - I'm still suffering with this issue.
I have been using speakerphone lately and have not had a single complaint. As previously noted, using a BT headset works fine every time as well.
This leads me to suspect that the noise cancelling/voice enhancement circuitry is running amok because supposedly speakerphone and BT do not use that feature, even though the one selection I have on my phone is off I think the phone still uses some enhancement when using the stock mic.
Next step is to block the mic on top with a piece of foam and see if that fixes it. By blocking that mic, the phone will think it's in a completely silent from ambient noise setting and maybe will turn off the noise cancellation circuitry.
Food for thought.
I don't know if I can prove it, but the problem feels worse (more people tell me they can't hear me) with the quick circle case on. It still happens with my other case and with no case at all, but less.
Has anyone who has this issue received today's OTA from Verizon? If so, is the problem still present for you? I will have a chance to test myself tomorrow.
I received the update yesterday and have not had anyone complain of call quality yet but I have not made a lot of calls. It is encouraging though because I would get complaints on most calls. I'll give it a few days and see before proclaiming it's fixed.
FWIW I was using an Otter Box and am now using an LG Circle case but it fails with/without the cases. IOW case made no difference.
I have my fingers crossed that it might be fixed.
I do notice the phone seems quicker with the update.
I made two calls on my Vzw G3 today, using only the handset (not speakephone or bluetooth), and both callers said I sounded fine. One call was about 15 mins, and one about 5. My fingers are crossed that it is fixed, too. I really don't have any other complaints about this phone, and there isn't one I would rather be using right now.
golden422 said:
I made two calls on my Vzw G3 today, using only the handset (not speakephone or bluetooth), and both callers said I sounded fine. One call was about 15 mins, and one about 5. My fingers are crossed that it is fixed, too. I really don't have any other complaints about this phone, and there isn't one I would rather be using right now.
Click to expand...
Click to collapse
Unfortunately I updated a few days ago and I had the problem last night on a call. So frustrating.
So only one complaint and I think it was due to a poor coverage area. I would get complaints all day long and every day so maybe, just maybe, they fixed it.... Still not convinced but feeling positive about this issue.
Today out of 7 calls so far I have had one person tell me they couldn't hear me. Re-positioning the phone closer to my mouth so my ear was more on the glass and not the speaker hole fixed it.
It's better than it used to be but might still be having problems.. Time will tell.
As an update, the problem is still there but it does seem better. Maybe 3 out of 10 calls will have the person on the other end telling me they can't hear me, breaking up, under water etc.
I've about had it with this phone and Verizon and I'm real close to putting it on Swappa and moving on to another phone and maybe another carrier.
I have been cautiously trying voice calls on the handset, but really got used to carrying Bluetooth headphones around over the last few months.
I have had 2 calls in maybe 8 where the caller complained, so about the same ratio as you.
I still don't want to switch to a different phone. I am not convinced I want a moto x or that I am ready for the size of the nexus 6.
Verizon sucks, but I need the strong network.
golden422 said:
I have been cautiously trying voice calls on the handset, but really got used to carrying Bluetooth headphones around over the last few months.
I have had 2 calls in maybe 8 where the caller complained, so about the same ratio as you.
I still don't want to switch to a different phone. I am not convinced I want a moto x or that I am ready for the size of the nexus 6.
Verizon sucks, but I need the strong network.
Click to expand...
Click to collapse
I really believe the issue is the G3 on VZ. My spouse switched to the iPhone 6: no issues with voice calls, with same usage as with the G3. I prefer Android phones, so I haven't decided what to do yet.
My wife has an iPhone 4 and before my LG G3 I had a Droid Razr Maxx. Neither phone has this problem. Same number of calls, same locations etc. All the complaints I have seen involve the G3 on Verizon so it's probably something to do with Verizon's version of Android.

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